Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Margaret Hanley
28 December 2018
UPS Express Saver
MH
The service is quick and easy to use, but with only 2 options to deliver to Australia, quite expensive.
Clarice Wong
28 December 2018
UPS Express Saver
CW
Fast and reliable
Martin Groth
27 December 2018
UPS Express Saver
MG
Great service - fast shipment with a number of options. From experience so far I definitely recommend Forward2me. Br Martin, Denmark
Hana Al Sadoun
27 December 2018
DHL Express Worldwide
HAS
Fast service and delivery and fast action on questions
NIKOLAOS KOSTOPOULOS
27 December 2018
DHL Economy Select
NK
Άμεση ανταπόκριση... γρήγοροι και οικονομικοί... μπράβο τους...
Lionel CEUGNIEZ
27 December 2018
DHL Economy Select
LC
J'utilise Forward2me depuis juin 2018, en remplacement d'un autre que j'avais testé et qui a été une véritable catastrophe (semble ne plus exister).
Jamais eu aucun problème. Tarifs corrects, Service rapide et efficace. Pas de mauvaise surprise. Service client réactif et facilitant.
Ce qui est très intéressant c'est la possibilité d'envoyer les colis groupés sans consolidation, donc sans payer 2£ supplémentaires par colis.
Possibilité de choisir entre plusieurs services d'envoi (DHL étant le meilleur rapport qualité/prix/rapidité/point relay, utilisé jusqu'à présent)
Ce qui fait que Forward2me est très compétitif.
Jamais eu aucun problème. Tarifs corrects, Service rapide et efficace. Pas de mauvaise surprise. Service client réactif et facilitant.
Ce qui est très intéressant c'est la possibilité d'envoyer les colis groupés sans consolidation, donc sans payer 2£ supplémentaires par colis.
Possibilité de choisir entre plusieurs services d'envoi (DHL étant le meilleur rapport qualité/prix/rapidité/point relay, utilisé jusqu'à présent)
Ce qui fait que Forward2me est très compétitif.
Matthew Crotz
27 December 2018
UPS Express Saver
MC
Amazing service. Very easy to use. Love the calculations of shipping prices of consolidated packages or not so one can compare.
Sunna Lind Svavarsdottir
27 December 2018
TNT Economy Express
SLS
Would definitely recommend forward2me.
Milena Bastek
26 December 2018
DPD Classic
MB
Ja ich würde wirst dort etwas kaufen. Läuft sehr schnell. Das Paket war nur etwas beschädigt aber das lag an dpd vermute ich.
Hi,<br />Many thanks for taking the time to review our services. I'm pleased that overall you are happy with the service provided by forward2me although the external part of your parcel was damaged in transit with DPD though I believe the contents were intact. <br />Unfortunately damages do happen from time to time whilst in the hands of our couriers, although we do our very best to ensure your goods are packaged so they are safe and secure for international transit they are handled many times and we are reliant on the couriers taking the same care and attention to your goods as we do at forward2me.<br />We hope to hear from you again soon and if you require help at any time please don't hesitate to get in touch with our Customer Service team at info@forward2me.com.<br />All the very best for the coming year.<br />Kind Regards,Tracy.
Ioannis Theodosiadis
26 December 2018
DHL Economy Select
IT
Fast shipping,good packaging.
Daphne Christodoulou
26 December 2018
DHL Express Worldwide
DC
Quick response and delivery on time
Naoki
26 December 2018
DHL Express Worldwide
N
Quick, effective, no hassle. Pricing policy is transparent. The repack service is great too.
jeanpaul jonker
25 December 2018
DHL Economy Select
JJ
Very professional and fast forwarding service that let me send several UK purchases from various UK websites as 1 shipment to me at a fraction of individual shipping rates for each box. Customer service and responsiveness very very supportive and customer oriented. I get an answer quick every time and they suggested cheapest option for me, instead of trying to sell me other expensive options. Very much appreciated.
Gil Silva
25 December 2018
UPS Standard Single
GS
Excellent. Very user friendly platform and very good communication.
Stefan
25 December 2018
UPS Standard Single
S
schnelle Abwicklung und super Service der auch bei Problemen hilft
Raffaele Celi
25 December 2018
DHL Economy Select
RC
Velocissimi nelle comunicazioni, ottimi tutti i servizi offerti e soprattutto prezzi competitivi. Per la mia esperienza positiva, lo consiglio.
Jordan Taylor
25 December 2018
DHL Express Worldwide
JT
I’ve used these guys for a few years now and haven’t had any problems at all, absouletely love the service they provide. With the weaker Pound vs the US Dollar, things from the UK are a lot more affordable and now tou have a forwarding service with Forward2me that you can rely on to securely deliver your goods! I highly recommend.
Md Ezzaddin HJT
25 December 2018
UPS Express Saver
MEH
Very efficient and quick delivery...keep it up
Maciej Pogorzelski
25 December 2018
DHL Express Worldwide
MP
The best!
Gustavo Catorceno
25 December 2018
DHL Express Worldwide
GC
Un servicio rápido y sin complicaciones, siempre usaré esta empresa!!!
Leroy Elizabeth
24 December 2018
DHL Express Worldwide
Hi,<br />Thank you for your fanitasitc review.<br />We look forward to serving you again in the coming year.<br />Kind Regards,Tracy.
LE
great service ,received items well,will definitely use again
Mari Tvede Lunde
24 December 2018
UPS Express Saver
MTL
Always super service and reasonable fees.
Aurimas Antanaitis
24 December 2018
DPD Classic
AA
Ne pirmą kartą uzsisakineju per juos, viskas puiku!
Domagoj Kusalic
24 December 2018
DHL Economy Select
DK
Great service, better than expected. Prompt email communication.
Definitely recommended!
Definitely recommended!
Liza Besana
24 December 2018
DHL Express Worldwide
LB
Hassle free and reasonable rates! I have been a happy customer since October and forward2me didn’t fail to deliver my UK goodies to the Philippines.
Rictor yeo
24 December 2018
DPD Air Classic
RY
I had the unpleasant experience of using your courier/forwarder (DPD) who did not have a auto reject of the products that they do not deliver (happened to protein powder in my case) and that caused an extra week for DPD to send back my products to you guys and I had to re-select another courier (DHL), whose services are more expensive (compared to your competitor) on your platform for the same product delivery.
Hi Rictor,<br />Many thanks for taking the time to review our services however I'm disappointed to hear that you are unhappy with the way your shipment was handled.<br />I'm sorry that there was an issue with shipping your goods via DPD, unfortunately DPD are quite limited in what they can ship for us, I believe in many countries they use third parties for deliveries and this may be the reason for the many restrictions they impose.<br />I do sincerely apologise that you encountered a delay in shipping your goods via this service however the rejection of the goods was out of our control and this is the reason why we recommended an alternative courier such as DHL for shipping your goods on the return of the package. DHL offer a premium service therefore the cost is slightly higher than the DPD option in many cases however our main concern was that you did not encounter any further delays.<br />I hope this information helps explain the situation a little better however if you have any further questions pelase don't hesitate to get in touch with our Customer Service team at info@forward2me.com and we will be happy to answer any further questions you have.<br />We hope you will continue to use our services and wish you all the very best for the coming year.<br />Kind Regards,Tracy.
momomi tokuda
23 December 2018
UPS Express Saver
MT
good packaging, prompt shipping as always.
I appreciate their help when my parcel was missing.
If would be cheaper and provide me senders information in details, perfect!
I appreciate their help when my parcel was missing.
If would be cheaper and provide me senders information in details, perfect!
Dumitrache Alexandru
23 December 2018
UPS Express Saver
DA
BEST SERVICE EVER!!!!!
Akiko Suzuki
22 December 2018
DHL Express Worldwide
AS
とても早く荷物が届きました。
Jitin Cooper
22 December 2018
UPS Express Saver
JC
Quick and easy to use.
Rebecca Mcguire
22 December 2018
DHL Express Worldwide
RM
As always a painless and pleasant experience.
Dylan French
22 December 2018
UPS Express Saver
DF
They were awesome. Fast, good, affordable.
Abutalib Alameer
22 December 2018
DHL Express Worldwide
AA
If there’s any higher than 5 starts ratings i would be happy to appoint it to foreward2me . Excellent and even beyond any expectations customer service, yet with reasonable shipping prices not the mention the other services like the personal shopper. Thanks to all at foreward2me.
Kai Wiese
21 December 2018
UPS Standard Single
Hi,<br />Many thanks for your great review.<br />We're pleased all went well when you used our service and look forward to your continued support in 2019.<br />Kind Regards,Tracy.
KW
Sehr gute Kommunikation, Preise sind ok. Support ist sehr nett. Repacking & Lieferung per UPS klappte einwandfrei.
Ursula West
21 December 2018
TNT Economy Express
UW
This is an excellent service. I was not sure how the process worked and they explained it to me clearly.
Everything went smoothly and I was informed of the progress of my shipment at every crucial point.
Everything went smoothly and I was informed of the progress of my shipment at every crucial point.
Kovacs Janos
21 December 2018
UPS Standard Single
KJ
Precise, fast, reliable.
natalie echeverria
21 December 2018
UPS Express Saver
NE
I have tried numerous companies and this company is by far the best. The shipping is faultless and stress free. I can combine and pack and save a lot of money. It works out really cheap compared to other companies and royal mail. I thoroughly recommend and I am here to stay! Thank you.
Javier Marín-Blázquez Gómez
21 December 2018
UPS Standard Single
JMG
After almost 20 shipments to Spain with them I have never had any problem at all. They are always willing to help with any request. A great company and service indeed.
Krzysztof Wojciechowski
21 December 2018
DHL Economy Select
KW
Service and delivery time ok
Markos Loizos
21 December 2018
DHL Express Worldwide
ML
Excellent and speedious service and a bargain for your money too!
Rein F
21 December 2018
DPD Classic
RF
Fastest service ever, package was weighed and reviewed in a couple of minutes and the whole process went flawlessly. Forwarding to the Netherlands only added 2 days to my total shipping time
Asim Jašarević
21 December 2018
DHL Express Worldwide
AJ
They have great customer service that is one point that I really like about forward2me. For example I have tracking my item late at night and saw that at delivery centre consignee adress is not right according to courier. I have write email and in few minutes I have a response from Tracy. Do You even sleep Tracy?
Paolo Piaggi
21 December 2018
DHL Express Worldwide
PP
Great service!
Sebastian Rump
21 December 2018
DPD Classic
SR
Alles lief reibungslos. Keine Probleme. Angemessene Preise und schnelle Abwicklung.
Alex Stavrianos
21 December 2018
TNT Economy Express
AS
Convenient and reliable
Hi,<br />Many thanks for your feedback.<br />We're so pleased you found our service convenient and reliable.<br />We look forward to your continued support in 2019.<br />Many thanks,<br />Kind Regards,Tracy.
Angelo Melis
20 December 2018
DHL Economy Select
AM
Easy handling, good website, no problems at all
Giannis Likoudis
20 December 2018
UPS Standard Single
GL
I have the following problems (past and present)
1) After more than a year of doing business with them (shipping parcels of 35-40kg weight), they decided to lower the limit of the weight of my packages WITHOUT asking me or discussing AT ALL, while I have 10-20 parcels already shipped to them. This costed me a lot more money afterwards because I had to ship more consolidated parcels
2) 1 year after this incident, they put a "special" charge in postage cost.Even 1 gram more than 30kg would result in a 15 pounds extra charge (which was not visible). UPS charges equally for every kg up to 40 so this 15 pounds was to prevent me from shipping heavier parcels (in order to ship more). Their employers didnt answer to my complains.
3) They didnt want to offer a simple help to reduce the volume of a baby stroller.As a result they asked me 150 pounds to ships this large volume, while 2 weeks before that they shipped A SAME stroller with less than 60 pounds. As a result I was forced to return the stroller to the seller (paying more for return cost)
Bottom line: They are not to be trusted, especially if you are a frequent buyer.
1) After more than a year of doing business with them (shipping parcels of 35-40kg weight), they decided to lower the limit of the weight of my packages WITHOUT asking me or discussing AT ALL, while I have 10-20 parcels already shipped to them. This costed me a lot more money afterwards because I had to ship more consolidated parcels
2) 1 year after this incident, they put a "special" charge in postage cost.Even 1 gram more than 30kg would result in a 15 pounds extra charge (which was not visible). UPS charges equally for every kg up to 40 so this 15 pounds was to prevent me from shipping heavier parcels (in order to ship more). Their employers didnt answer to my complains.
3) They didnt want to offer a simple help to reduce the volume of a baby stroller.As a result they asked me 150 pounds to ships this large volume, while 2 weeks before that they shipped A SAME stroller with less than 60 pounds. As a result I was forced to return the stroller to the seller (paying more for return cost)
Bottom line: They are not to be trusted, especially if you are a frequent buyer.
We have recently completed a review of your account and unfortunately, despite trying our very best, we have consistently been unable to meet your expectations over a 2-year period and hundreds of packages. In a situation like this we feel that it is in everyone’s interests that you find another company better able to meet your needs. Please do not register again. At forward2me we have many thousands of happy customers and it’s important we can focus our resources on providing a great service to everyone.<br />There have been two prominent subjects across your support interactions – price and volume.<br />Price. forward2me pricing is transparent – go to the pricing page – it is there for all to see. We will always honour the price on the pricing page. It does vary by month for couriers that have an FSC (Fuel Surcharge) which they use to offset volatility in aviation fuel prices – we just pass this through. Different couriers have different definitions of overweight and oversize at which points they can sometimes apply additional charges – these are outside forward2me’s control, but they are all included in the price seen on the pricing page. forward2me’s pricing mechanism has not changed in the period you have been a customer. Staff do not change the price by customer, it is calculated by an algorithm, it is consistent – it is what it is and it’s on the pricing page.<br />Volume. forward2me warehouse staff are the best of the best. They treat every shipment as though it were their own, trying to achieve a balance between volume reduction and package safety. Owing to the laws of physics, they can only reduce a any one package by a given amount. If they have repacked a shipment and the volume is 31kg then they can not get it to 29.9kg (so that it is in a different price band) without compromising the security of the package. We will not be forced to repack things in a way that is not secure to save money then have claims when things are broken – it simply does not work for anyone.<br />Wishing you the very best of luck with your new forwarder.
Olivier
20 December 2018
DHL Economy Select
O
Livraison d'Angleterre vers la France impeccable. Marchandise récupérée intacte et rapidement. Service au top et service client via Facebook très réactif.
Brett K.
20 December 2018
DHL Express Worldwide
BK
This is the first time I had used an international package relaying service, and I was impressed with the speed and quality of service that Forward2Me offered.
I ordered a very heavy set of books from Amazon.com, on a promotion that was not available to International customers, so I registered with Forward2Me and found, to my surprise, that all of the hassle was already taken care of. The website is easy to navigate and allows for the effortless shipping of even multiple packages. And it seems to be run by competent professionals: as soon as Amazon's tracking number reflected its arrival at the Forward2Me facility, it had already been processed, and the package's weight, size, and estimated shipping cost was already tabulated. All that remained was for me to select a shipping service, and off the item went!
It arrived here safe and sound, and I am so happy! And I am especially happy to have found a new way to acquire books and other articles that are hard to find stateside.
I ordered a very heavy set of books from Amazon.com, on a promotion that was not available to International customers, so I registered with Forward2Me and found, to my surprise, that all of the hassle was already taken care of. The website is easy to navigate and allows for the effortless shipping of even multiple packages. And it seems to be run by competent professionals: as soon as Amazon's tracking number reflected its arrival at the Forward2Me facility, it had already been processed, and the package's weight, size, and estimated shipping cost was already tabulated. All that remained was for me to select a shipping service, and off the item went!
It arrived here safe and sound, and I am so happy! And I am especially happy to have found a new way to acquire books and other articles that are hard to find stateside.
Siphesihle Thushini
20 December 2018
UPS Express Saver
ST
I've tried multiple other similar services, both from the UK and from the US.. Forward2me beats them all..