Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
05 October 2024
Unknown Shipment Details
Regilyn answered all my questions and was very enthusiastic to answer my difficult and complex questions. She helped me to get my items packaged correctly for a very affordable price.
Unverified Customer
05 October 2024
Unknown Shipment Details
I was very satisfied with the customer support. Help was provided very quickly. Thanks specifically Windy.
Beedesh R
05 October 2024
DHL Express Worldwide
BR
It was an amazing experience to sit in our office and move a package from Europe to home.
Unverified Customer
04 October 2024
Unknown Shipment Details
Sempre que temos um envio para receber, ficamos sempre contentes quando as coisas correm bem, mas é quando correm mal que conseguimos perceber a qualidade de um bom serviço, obrigado Nica da York House, por nos acompanhar nesse processo foste espetacular. A Loneus Angola agradece.
Whenever we have a shipment to receive, we're always happy when things go well, but it's when they go badly that we realise the quality of a good service, thank you Nica form York House, for accompanying us in this process, you were spectacular. Loneus Angola thanks you.
Whenever we have a shipment to receive, we're always happy when things go well, but it's when they go badly that we realise the quality of a good service, thank you Nica form York House, for accompanying us in this process, you were spectacular. Loneus Angola thanks you.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
04 October 2024
Unknown Shipment Details
Sempre que temos um envio para receber, ficamos sempre contentes quando as coisas correm bem, mas é quando correm mal que conseguimos perceber a qualidade de um bom serviço, obrigado Nica da York House, por nos acompanhar nesse processo foste espetacular. A Loneus Angola agradece.
Whenever we have a shipment to receive, we're always happy when things go well, but it's when they go badly that we realise the quality of a good service, thank you Nica form York House, for accompanying us in this process, you were spectacular. Loneus Angola thanks you.
Whenever we have a shipment to receive, we're always happy when things go well, but it's when they go badly that we realise the quality of a good service, thank you Nica form York House, for accompanying us in this process, you were spectacular. Loneus Angola thanks you.
Clytemnon Mothership
04 October 2024
UPS Standard Single
CM
Service rapide et correct, cependant ne tombez pas dans le panneau de l'option "refaire le colis et bénéficiez d'une assurance". J'avais jusque là plusieurs services de livraison à choisir mais une fois l'option sélectionnée, il ne m'en restait plus qu'un seul, UPS, qui m'a extorqué 35 euros de frais de douane et avec un service de livraison débile, je suis resté 2 fois chez moi pour les recevoir, le livreur n'a pas daigné m'appeler pour que je lui ouvre la porte et a déposé mon colis dans un dépôt assez loin de chez moi (je ne suis pas véhiculé). Vraiment nul. Ah et pour en revenir à l'assurance promise par forward2me, elle coute 20 euros. Non merci, je me suis bien fait avoir. Comme c'est un des rares sites à proposer un proxy vers le Royaume Uni je l'utiliserai probablement de nouveau à regret mais je ne tomberai plus dans le piège.
Thank you for your feedback regarding our service! We’re glad to hear that you found it fast and correct.
Repackaging options are available to improve the security of your shipment, but this service is completely optional, and you can decide not to utilize it. It's required for shipping fragile items, such as glassware, ceramics, electronics, and other breakables, which should be securely packaged with cushioning materials to prevent damage. Additionally, items like batteries, chemicals, or flammable products may require special packaging to meet safety regulations. Larger or heavier items may also need reinforcement to ensure they are securely packaged and safe for transport. Furthermore, bottles or containers with liquids should be repackaged to avoid leaks and spills.
When you request repackaging and select your preferred couriers, customers can still contact our customer experience team, and we will adjust the courier options after optimizing them for you.
Also, the costs you have paid to forward2me include multiple services such as receiving your package, repackaging if needed, and preparing essential export paperwork to help send your items from the UK.
It is important to mention that these charges do not cover any possible import duties or taxes, as well as brokerage fees that may be required when importing the products into your country.
For more detailed information, please refer to our FAQ section by following this link: https://forward2me.zendesk.com/hc/en-gb/articles/360014012079-Do-shipping-rates-include-duty-charges-and-taxes-
I hope this explains.
Many thanks!
Forward2me
Repackaging options are available to improve the security of your shipment, but this service is completely optional, and you can decide not to utilize it. It's required for shipping fragile items, such as glassware, ceramics, electronics, and other breakables, which should be securely packaged with cushioning materials to prevent damage. Additionally, items like batteries, chemicals, or flammable products may require special packaging to meet safety regulations. Larger or heavier items may also need reinforcement to ensure they are securely packaged and safe for transport. Furthermore, bottles or containers with liquids should be repackaged to avoid leaks and spills.
When you request repackaging and select your preferred couriers, customers can still contact our customer experience team, and we will adjust the courier options after optimizing them for you.
Also, the costs you have paid to forward2me include multiple services such as receiving your package, repackaging if needed, and preparing essential export paperwork to help send your items from the UK.
It is important to mention that these charges do not cover any possible import duties or taxes, as well as brokerage fees that may be required when importing the products into your country.
For more detailed information, please refer to our FAQ section by following this link: https://forward2me.zendesk.com/hc/en-gb/articles/360014012079-Do-shipping-rates-include-duty-charges-and-taxes-
I hope this explains.
Many thanks!
Forward2me
Nina K
04 October 2024
DHL Economy Select
NK
Ich habe schon öfter über Lieferdienste in Nicht-EU-Ländern bestellt, doch es war nie so kompliziert wie bei forward2me. Ich hatte einen Adventskalender bestellt und jedes einzelne Teil wurde analysiert und jeden Tag gab es ein anderes Problem. Das habe ich noch nie erlebt und vor allem habe ich keine genaue Erklärung erhalten was genau das Problem ist. Auf meine Fragen kamen immer nur Standart-Antworten. Am Ende war der Versand plötzlich doppelt so hoch wie ursprünglich berechnet und dadurch, dass alle Produkte einzeln gelistet waren musste ich dem Zoll eine extra Gebühr von 50€ zahlen.
Julian H
04 October 2024
DPD Classic
JH
Order was processed as expected :) everything was fine :) No negative stuff happened. The UX of the Online Dashboard is easy to understand and makes it easy to do everything needed to assist F2M.
Carly F
03 October 2024
DHL Express Worldwide
CF
Made the entire process so easy! Would definitely use again.
Many thanks for the 5 star review. 😊
Unverified Customer
03 October 2024
Unknown Shipment Details
NICA continues to provide excellent customer service, with clear communication and unwavering dedication to customer satisfaction.
Unverified Customer
03 October 2024
Unknown Shipment Details
Impeccable
Réponse rapide
Très professionnel
Échange avec Joyce
Je recommande vivement forward2me pour les livraisons de l'Angleterre à la France.
Réponse rapide
Très professionnel
Échange avec Joyce
Je recommande vivement forward2me pour les livraisons de l'Angleterre à la France.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unverified Customer
02 October 2024
Unknown Shipment Details
I send shipments using forward2me all the time. They are always amazing. This last time I sent a package I didn't check to see if my account number was on the parcel so it got set aside. I contacted them, heard back immediately, and Joyce found my package and allocated it to my account. I really can't recommend them enough. Absolutely superb package forwarding and I will continue to use them!!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unverified Customer
02 October 2024
Unknown Shipment Details
Réponse rapide
JOYCE ET TRÈS EFFICACE DANS LES ÉCHANGES DEMANDE DE RENSEIGNEMENTS.
TRÈS PROFESSIONNELLE.
UN GRAND MERCI.
JE RECOMMANDE VIVEMENT forward2me.
JOYCE ET TRÈS EFFICACE DANS LES ÉCHANGES DEMANDE DE RENSEIGNEMENTS.
TRÈS PROFESSIONNELLE.
UN GRAND MERCI.
JE RECOMMANDE VIVEMENT forward2me.
Unverified Customer
01 October 2024
Unknown Shipment Details
Perfect support from Nica at German warehouse
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Shelley C
01 October 2024
DHL Express Worldwide
SC
The wrapped 5 glass perfume bottles together, threw in he boxes they came in away I guess. They should put them back in box to keep them from getting busted
Unverified Customer
01 October 2024
Unknown Shipment Details
Wonderful company! Provided photo updates of my package and consistent email updates. The package arrived on time and was very well packed. Thank you Forward2Me UK!
Many thanks for the 5 star review. 😊
Shane D
01 October 2024
FedEx International Economy
SD
When asking questions about my order/s I always make myself very clear about what I am asking but the person seems to fail in understanding basic requests but we get there in the end. And as far as Fedex is concerned I understand why they are so cheap. Their way in which they deliver items that arrive all at once is in 3 separate days (the last time they didn't deliver on the day they claimed no one was home when they delivered another parcel in the day), madness! Anyway after I did all the ground work I eventually got them no thanks to FedEx…
Attallah A
01 October 2024
DHL Express Worldwide
AA
I am happy to be a customer of your wonderful company
Thomas F
01 October 2024
UPS Standard Single
TF
Easy to get hands on great things formerly not available.
Unverified Customer
01 October 2024
Unknown Shipment Details
A really fast and efficient help from NICA at the German warehouse
Unverified Customer
30 September 2024
Unknown Shipment Details
I wanted to leave another review, now that I've been through the full process of purchasing something from a store in the USA, shipping to the site in Delaware, and having the items sent on to the UK. The whole experience was first class. So easy to use- simple to track and monitor the progress of the order / package. Very clear instructions throughout, and my parcel arrived in the UK via FedEx in record time. Brilliant stuff and I wouldn't hesitate to use forward2me again. Thank you.
Many thanks for the 5 star review. 😊
Unverified Customer
30 September 2024
Unknown Shipment Details
J'ai reçu un soutien professionnel et rassurant de la part de REGILYN, après avoir reçu un colis dont le contenu avait été endommagé.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Regilyn❤️
Unverified Customer
30 September 2024
Unknown Shipment Details
J'ai reçu un soutien professionnel et rassurant de la part de REGILYN, après avoir reçu un colis dont le contenu avait été endommagé.
Unverified Customer
28 September 2024
Unknown Shipment Details
Location: 620 A str, C-489464, Wilmington,
Delaware 19801-5330, USA
Great service from Joyce. Fast and detailed, clearly understandable. Even a slow-witted idiot like me can follow her explanations. Thank you, Joyce.
Great service from Joyce. Fast and detailed, clearly understandable. Even a slow-witted idiot like me can follow her explanations. Thank you, Joyce.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
G F
27 September 2024
DHL Express Worldwide
GF
The repacking was done well, the box was not oversized. Worked really well. The whole process was very fast.
The only critique is maybe offer some more breakdown information on the international addresses. Sometimes I am not sure if a piece of information is a county, district, prefecture. So far I've been able to get it right in businesses shipping forms, but it does cause some uncertainties.
The only critique is maybe offer some more breakdown information on the international addresses. Sometimes I am not sure if a piece of information is a county, district, prefecture. So far I've been able to get it right in businesses shipping forms, but it does cause some uncertainties.
Unverified Customer
27 September 2024
Unknown Shipment Details
Very flexible with dimensions and people dropping off packages, also excellent customer support by Joyce and Honey when I did have an issue that needed sorting!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce and Honey ❤️
Unverified Customer
26 September 2024
Unknown Shipment Details
I recently had a query regarding a shipment received at my Germany address, and I would like to thank and honour Ms Joyce for her excellent and fast service
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Seif Ben
26 September 2024
UPS Express Saver
SB
Very goood service as usual
Many thanks for the 5 star review. 😊
Al K
26 September 2024
FedEx International Economy
AK
Very good experience. Customer service replies really quickly. Shipping cost are reasonable.
Unverified Customer
26 September 2024
Unknown Shipment Details
Very Patient Customer Service from Honey. She was very efficient and understanding.
Unverified Customer
26 September 2024
Unknown Shipment Details
Nica was a wonderful help with locating my parcel as soon as it arrived at the U.K. warehouse. I was worried that my Royal Mail registered parcel had not turned up - turned out it was simply snail mail and the minute it arrived Nica let me know which was very reassuring!
So great customer care 🙏
So great customer care 🙏
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Dora M
26 September 2024
UPS Standard Single
DM
Everything went fluently, package received fast and fine. It was Germany now but US went the same. Recommended.
Vignesh g
26 September 2024
DHL Express Worldwide
VG
Communication was quick and really helpful! The person understood my issue and solved it within minutes.
Unverified Customer
25 September 2024
Unknown Shipment Details
Windy got my request to repack my item in the UK, and got me a quote next day. I quickly paid and it was mostly shipped out by next day. Great and speedy job. Thanks.
Unverified Customer
25 September 2024
Unknown Shipment Details
My first experience with this company , I had lots of questions to ensure I understood all all and REGILYN was super efficient, helpful and friendly via the online chat facility . I will be using the service regularly so really glad I’ve found this company
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Regilyn❤️
Unverified Customer
25 September 2024
Unknown Shipment Details
I do not recommend it, wrong information,Portugal os not Poland. extremely high price. I will not work with you again
Never
Never
Thanks for the feedback Joao.
We are very confident that this is the best value shipping service from UK to Poland of any forwarding company.
For this reason we offer a price match guarantee - please just send a link to any competitor providing a cheaper service and we will refund the difference.
It is worth noting that because the shipment contained alcohol, the shipping options were restricted to those couriers that allow alcohol on their networks - this is why the cheapest options are not available. To help with situations like this (where shipping prices are unexpectedly high) we do offer a free return to sender service and so you were able to get out of the situation at no cost to you.
Finally it is worth noting that since Brexit costs to and from the UK have increased dramatically owing to the additional burden on the couriers. To help mitigate this, we opened a location in Germany - the same shipment from that location would have been approximately 50% cheaper.
Many thanks,
Forward2me
We are very confident that this is the best value shipping service from UK to Poland of any forwarding company.
For this reason we offer a price match guarantee - please just send a link to any competitor providing a cheaper service and we will refund the difference.
It is worth noting that because the shipment contained alcohol, the shipping options were restricted to those couriers that allow alcohol on their networks - this is why the cheapest options are not available. To help with situations like this (where shipping prices are unexpectedly high) we do offer a free return to sender service and so you were able to get out of the situation at no cost to you.
Finally it is worth noting that since Brexit costs to and from the UK have increased dramatically owing to the additional burden on the couriers. To help mitigate this, we opened a location in Germany - the same shipment from that location would have been approximately 50% cheaper.
Many thanks,
Forward2me
Joe Blow
25 September 2024
UPS Express Saver
JB
Forward2me made it easy for the Ebay seller to ship the item and easy for me to receive it, at a reasonable price. Thank you !
Many thanks for the 5 star review. 😊
Joseph k
25 September 2024
FedEx International Economy
JK
They responded back with any questions i had quick and I'm very happy with the service I have received they haven't let me down yet. They also worked with me with the shipping price because I have a lot packages coming to me also I am very satisfied even though they probably hate me with all my questions and bugging them laugh out loud
Unverified Customer
25 September 2024
Unknown Shipment Details
Wonderful service!
Nica is such a great helper! Monitoring my shipment every step of the way.
Highly recommend forward2me!
Nica is such a great helper! Monitoring my shipment every step of the way.
Highly recommend forward2me!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
25 September 2024
Unknown Shipment Details
I had an amazing experience with Nica from customer support. From the start, Nica was beneficial and attentive to my needs. She guided me through the entire process and ensured that all my inquiries were addressed promptly and effectively. I truly appreciate her dedication and support in resolving my issue.
Thank you, Nica, for your outstanding service! I highly recommend her and the team to anyone needing assistance.
Thank you, Nica, for your outstanding service! I highly recommend her and the team to anyone needing assistance.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
25 September 2024
Unknown Shipment Details
My first experience with this company, I had a number of different questions to ensure I understood everything well and REGILYN was super efficient, friendly and helpful via the on line chat facility.
I intend to use the service on a frequent basis so am pleased to have found this company
I intend to use the service on a frequent basis so am pleased to have found this company
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Regilyn❤️
Unverified Customer
25 September 2024
Unknown Shipment Details
I had an amazing experience with Nica from customer support. From the start, Nica was beneficial and attentive to my needs. She guided me through the entire process and ensured that all my inquiries were addressed promptly and effectively. I truly appreciate her dedication and support in resolving my issue.
Thank you, Nica, for your outstanding service! I highly recommend her and the team to anyone needing assistance.
Thank you, Nica, for your outstanding service! I highly recommend her and the team to anyone needing assistance.
Unverified Customer
24 September 2024
Unknown Shipment Details
I’ve used forward2me on many occasions and I have to say it’s by far the best forwarding company I’ve used, especially since I had quite mixed and exhausting experiences with other companies in the past. I’m using their UK warehouse and the service is always great. They process shipments quickly, they’re packaged well and I’ve never had an issue with the delivery. The customer service team is also very nice and helpful. Recently I had a missing package because of an issue with the address which Nica located within a day. On another occasion I talked to Aimee who was also great.
I haven’t needed much combining and repacking with my orders so far so I can’t speak to how well that works but given my experiences I’d trust them to do that well too. Will definitely be using them again!
I haven’t needed much combining and repacking with my orders so far so I can’t speak to how well that works but given my experiences I’d trust them to do that well too. Will definitely be using them again!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
24 September 2024
Unknown Shipment Details
I already use another proxy shipping service but I wanted to buy something from German eBay and my current proxy shipper doesn’t have a warehouse in Germany so I tried Forward2me. In short, they’re great! Everything went completely smoothly and the price was reasonable. I’d definitely recommend them and I’ll use them again for purchases in Europe.
Auto Response
Many thanks for the 5 star review. 😊
Many thanks for the 5 star review. 😊
John Arnold
24 September 2024
DHL Express Worldwide
JA
Amazing. Great company.
Yevhenii Vaskivskyi
24 September 2024
UPS Standard Single
YV
A good choice for international shipment
Thanks for the 5 star review :)
Unverified Customer
23 September 2024
Unknown Shipment Details
The exceptional support I received was truly remarkable. My concerns were patiently listened to, and I received a prompt response. Furthermore, I received my first shipment, which arrived swiftly. I extend my sincere gratitude for the outstanding services provided.
Special thanks to REGELYN and JANE
Special thanks to REGELYN and JANE
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Jane and Reg❤️
Kathleen K
23 September 2024
DHL Express Worldwide
KK
Recent delivery very well repacked and arrived quickly.
Unverified Customer
23 September 2024
Unknown Shipment Details
Forward2Me is an excellent service. There was seamless communication, my goods were repacked for the trip from UK to Australia and everything arrived intact and very quick.
I would highly recommend this company based on my experience. Special mention to Honey for their prompt emails and fabulous service.
I would highly recommend this company based on my experience. Special mention to Honey for their prompt emails and fabulous service.
Thank you for sharing your experience with us and 5 star review for Honey.
Unverified Customer
22 September 2024
Unknown Shipment Details
Forward2Me is an excellent service. There was seamless communication, my goods were repacked for the trip from UK to Australia and everything arrived intact and very quick.
I would highly recommend this company based on my experience. Special mention to Honey for their prompt emails and fabulous service.
I would highly recommend this company based on my experience. Special mention to Honey for their prompt emails and fabulous service.
Thank you for sharing your experience with us and 5 star review for Honey.