Show your shopping addresses France Parcel Forwarding from €39.65 to United States of America
English Български Deutsch عربى Español 日本

Customer Reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it.  Every review is shown unedited and in full.

4.6 5

5
25.543273458108%
4
2.3866348448687%
3
0.97349579198593%
2
0.6531842733325%
1
1.8465016957669%
sitejabber
trustpilot
google
Based on 15922 reviews
Image
reviews of forward2me
Filter:
Clear
Slovakia
UPS Standard Single
R�
Easy to manage whole process, easy to navigate, intuitive use
Unknown Country
Unknown Shipment Details
I.m very Happy about this Company FORWARD2ME The customer service is always Great to help you Thank you very much ciao
Unknown Country
Unknown Shipment Details
Thanks Julie
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Julie❤️
Unknown Country
Unknown Shipment Details
Thank you NICA, thank you for your business and your great work.
Unknown Country
Unknown Shipment Details
Thanks Julie
Unknown Country
Unknown Shipment Details
I would like to nominate the customer service officer: Nica whom is customer oriented, initiative and great companion during the package process.
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unknown Country
Unknown Shipment Details
I would like to nominate the customer service officer: Nica whom is customer oriented, initiative and great companion during the package process at US warehouse.

Greatly appreciated for the effort.
🤟🏻🤟🏻☺️☺️
Unknown Country
Unknown Shipment Details
Exceptional Service. Joyce and Tracy have halped us a lot. It always felt if they have everything in control and if they really care.
forward2me
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Joyce & Tracy.❤️
Unknown Country
Unknown Shipment Details
It's so hard to have response, or a fluid conversation, it makes my experience not good at all.
Sweden
FedEx Connect Plus
AG
Smooth process
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
The Forward2me location has helped me with multiple shipments from the UK to US. Nica and Joyce have been a pleasure to work with and are very diligent following up and helping with anything needed for customs during the process. Everything has always been packaged with care. I highly recommend forward2me for any shipping needs you may have. Nica deserves a raise because she always goes above and beyond for her customers! Thank you for a great experience!
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unknown Country
Unknown Shipment Details
The Forward2me location has helped me with multiple shipments from the UK to US. Nica and Joyce have been a pleasure to work with and are very diligent following up and helping with anything needed for customs during the process. Everything has always been packaged with care. I highly recommend forward2me for any shipping needs you may have. Nica deserves a raise because she always goes above and beyond for her customers! Thank you for a great experience!
Unknown Country
Unknown Shipment Details
Everything was great and Aimee, Took good care of all my needs and make sure my package was ship out from my US suite Address.
forward2me
Many thanks for the 5 star review. 😊
United States of America
FedEx Connect Plus
JL
I am impressed at how efficient my experience was. I got properly notified on the progress of my purchase and it shipped very quickly. I got my package in just over 1 week and was in good quality. Highly recommend.
forward2me
Thank you so much for your kind words! We're glad to hear that you had a smooth and efficient experience with us.

Customer Satisfaction Team
Unknown Country
Unknown Shipment Details
I had a problem with the parcel dimensions. I bought a small product (trousers) and the vendor sent it in a pretty large plastic bag. Forward2mе took into consideration the full dimensions of the plastic bag and this caused me not to benefit of the cheapest service anymore. So instead of 10 GBP I was supposed to pay the next available service, which was 24 GBP. In the end they offered to repack for me so I could get the better price, but this costed me extra 3 GBP. I am happy it was solved finally. I am not sure if this problem could have been solved in the first place, without me having to pay extra money, but it is what it is. After this incident I will be thinking two times before working with them again, though. Anyway, Nica from customers service was very nice, answered my inquires in short time and was very helpful.
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unknown Country
Unknown Shipment Details
Until recently I was using another US forwarding service provider. I never encountered any problem with them whatsoever (US to the EU). Unfortunately this time, silly me, lured by their cheaper prices, I tried forward2me. My experience is far from smooth and I strongly encourage anyone to think twice before using this company: Customer support is literally non existent, they dont return emails, their chatbot does not work either, my valuable parcel is on hold for some days now and counting. Zero assistance, seems like zero credibility too. 0/5
forward2me
Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience.

I will escalate this matter immediately to ensure your parcel is prioritized and that you receive the assistance you deserve.

Customer Satisfaction Team
Costa Rica
FedEx International Economy
AG
Me gustó bastante, soy de Costa rica y llego rápido y super bien
Un poco caro pero vale la pena por el buen servicio
forward2me
Thank you very much for your feedback! We’re happy to hear that your shipment arrived quickly and in excellent condition.

Customer Satisfaction Team
United States of America
UPS Express Saver
JD
Sadly, and coincidentally, the first time I don't pay for the extra insurance, Forward2me threw a bunch of metal, Collectible items stacked directly on top of each other, with nothing to protect the items. And I even paid more to have the items "packaged for safety" rather than "savings". Nearly everything is scratched.
forward2me
Hi Jack,

I’m truly sorry to hear about the condition your items arrived in. It’s completely understandable that you would be upset, especially after choosing to pay extra for safer packaging. We sincerely apologize for the oversight in not properly protecting your collectible items.

Customer Satisfaction Team

We would like to make this right for you, and I’ll reach out shortly to discuss possible solutions.
Spain
UPS Standard Single
J
Muy fácil de usar y permite controlar en todo momento tu envío hasta que sale hacia España.
forward2me
Thank you for your positive feedback! We're glad to hear that you found the platform easy to use and that the shipment tracking helped you stay updated throughout the process.

Customer Satifaction Team
Chile
FedEx Connect Plus
DA
Very high prices to bring to Chile, I would not buy again, plus they charge for everything
forward2me
Thank you so much for taking the time to share your positive feedback with us.

We appreciate your input regarding the shipping costs and additional charges.

I see that you have shipped with FedEx Connect Plus which is the cheapest option we can provide to your shipment from the UK to Chile.

At forward2me, we are committed to always offering all our customers the lowest prices in the industry by providing a price match.

If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price. (https://www.forward2me.com/price-match-guarantee/)

You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)

I hope the information provided is useful.

Customer Satisfaction Team


Unknown Country
Unknown Shipment Details
Great Service!
Fast processings, transparent and appropriate prices. Already used twice amd still super happy. Thanks!
forward2me
Thank you so much for your kind words! We’re happy to hear that you’ve had a great experience with us and that you’re happy with the service, pricing, and speed. It’s wonderful to know that we’re meeting your expectations, and we truly appreciate your continued trust in us.

Customer Satisfaction Team
Unknown Country
Unknown Shipment Details
Fantastic experience with Forward2me! I had a few questions regarding a shipment from the UK warehouse, and I was genuinely impressed by how quickly and professionally everything was handled. A special thanks to Aimee — she was incredibly helpful, polite, and explained everything clearly. Her support made the whole process so much smoother.

Highly recommend this service!
forward2me
Thank you so much for your kind words!

We truly appreciate your feedback and look forward to assisting you again in the future!

Best regards,
Unknown Country
Unknown Shipment Details
Forward2Me is a helpful service overall, but their support team is too small to handle high volumes efficiently. In my case, a minor issue took 7–8 days to be resolved — way too long for something simple.

It eventually got sorted out, but it shows they need more hands-on staff and better local management, especially in the U.S. warehouse. With a stronger team, they could be one of the best.
forward2me
Thank you for taking the time to share your feedback we truly appreciate your honesty and your kind words about our overall service.

We’re really sorry to hear that your issue took longer than it should have to resolve.

Your comments about staffing and local management, particularly in our U.S. warehouse, are well noted. We're actively working on strengthening our support capabilities and scaling our team to better meet demand and ensure smoother experiences for our customers.

Customer Satisfaction Team
Saudi Arabia
FedEx International Priority
R
The best international shipping company I have dealt with, but I have a suggestion to reduce the shipping price are a little high.
Unknown Country
Unknown Shipment Details
Avoid at all times!!! ABSOLUTELY SHOCKING EXPERIENCE, GOODS KEPT FOR OVER 3 WEEKS JUST FOR THE COMPANY TO CHARGE EXTRA STORAGE CHARGES. INCOMPETENT STAFF THAT COMPLETELY IGNORES YOUR REQUESTS.

DON’T BOTHER PUTTING A CALL BACK REQUEST THROUGH AS THEY DO NOT RETURN THE CALLS!
forward2me
We're genuinely sorry to hear about your experience and we appreciate you bringing this to our attention.

We understand how frustrating it must be to experience delays and feel unheard, and we sincerely apologize for any inconvenience caused by the extended storage period and lack of communication. Please know that your feedback has been shared with our team for immediate review and action.

Our team sent you an email to resolved your issue.

Thank you again for your feedback—it helps us improve.

Customer Satisfaction Team
Pakistan
UPS Express Saver
AG
Always reliable
forward2me
Thank you for the 5 star review
Unknown Country
Unknown Shipment Details
We have been using this company's services for about 10 months. At first, everything was great, the packages were shipped quickly and with the best option and lowest cost.
Until 20th and 22th Nov 2024, They sent us five packages, totaling about 270lbs weight and worth over $20,000. The packages were initially sent, but for an unknown reason, they were returned to the US by the customs of the destination country. Since then, the company has not given us any answers as to why the packages were returned, where they are now, and we have no information about the fate of the packages. Even after that, all our arrived goods were kept in the US warehouse, completely without reason. The total value of the shipment and goods is over $50,000.
After a few months they don't give us any proper answers and just tell us to wait. I think it's some kind of new and professional scam.
This negative feedback will remain until you ship our items and I will share it with other customers in various ways.
forward2me
We truly understand how frustrating and concerning this situation must be, especially given the value and importance of the shipments involved.

Please be assured that we are actively investigating the issue and working to determine exactly why the packages were returned by customs, as well as their current status.

Customer Satisfaction Team

United Kingdom
FedEx Connect Plus
B
Had a great experience getting a kids outfit from Germany to the UK. It arrived in great condition within a week.
Price is very reasonable, will definitely be using again when needed.
forward2me
Thank you so much for your lovely feedback! We're glad to hear that the kids outfit arrived safely and that you had a great experience with us.

Customer Satisfaction Team
United States of America
FedEx Connect Plus
RH
Easy to use and super fast delivery!
forward2me
Thank you so much for your kind words! We're glad to hear you found the service easy to use and the delivery super fast that’s exactly what we aim for!

Customer Satifaction Team
Belgium
UPS Standard Single
J
Imported a package from Germany to Belgium. Excellent, fast service with same day pictures of the package and they have very fair shipping rates. Great way to save money when a seller doesnt ship to your country. The only thing you need to be aware of is follow the adress instructions to the letter ! Some countries have stricter policies than others. This is the 3rd time using forward2me (USA and UK) and would highly recommend.
Unknown Country
Unknown Shipment Details
Mr/Miss Wins had a Direct, Fast, Understanding to the issue, knowledgeable Response, major points of quality of service
Unknown Country
Unknown Shipment Details
I've been a client of a few moths - after that a _high_ value item was _stolen_ while repackaging : the value over 3,000$ -- so please stay away if you have something valuable in your parcels -- theft is a common thing here, support is helpless and only feeding with words
South Africa
UPS Express Saver
CS
Shipped on time, exactly as expected. Would use again
Unknown Country
Unknown Shipment Details
This is my first time using forward2me and I found the process very easy to follow. Honey in the UK branch was very helpful in processing my two packages and I look forward to using this company again.
Ireland
DHL Express Worldwide
A
Very fast and helpful customer service
United States of America
UPS Worldwide Expedited
DP
Used the service to help forward a pretty large/dentable object from Poland to the US. It was a seamless experience! I'd never dealt with customs/duties before but this site was a breeze, and customer service responded VERY fast to my questions. Package arrived unharmed and even cheaper than I expected given the size. Will absolutely use again for any import needs!
Unknown Country
Unknown Shipment Details
Great experience with Forward2Me. I would especially like to thank Aimee for her professionalism and exemplary service in supporting me with a slight shipment issue. Was resolved very swiftly. Overall recommend Forward2Me for US - EU forwarding, especially in these uncertain times…
Unknown Country
Unknown Shipment Details
* UPDATE *
The team contacted me and waived the storage fee and shipping costs, as of now I have updated the review because they solved the issue.

------

I have received several packages and always experienced high shipping rates.
Lately with a perfume they added a dangerous good label, meanwhile the price was very high ($170 of shipment) they later removed such label and charged the storage fees.

In the end, you are forced to disposal as the extra costs will make your product unworthy.

I have tried the support center but they are not interested to solve, as they originated the extra fees issue already.

It seems a mechanism to increase costs and let you give up on your items.

Not advised.
forward2me
Thank you for updating your review and giving us the opportunity to address the issue. We're glad we could resolve it for you.

Customer Satisfaction Team
Unknown Country
Unknown Shipment Details
I was assisted by Nica from the UK warehouse, and I am extremely satisfied with the support I received.
Although English is not my strong suit, Nica was very kind and communicated with me patiently and clearly.
She resolved the issue promptly and professionally.
I'm truly grateful for her excellent service. Thank you very much!
United States of America
FedEx Connect Plus
J
I was able to get a rare motherboard from an independent seller that was somewhat reluctant to ship over seas. Forward2me seems to require repackaging things they ship, sure enough they secured and padded the board very well. The process of registering and using the forwarding address was surprisingly very straight forward; everything required very little work on my end. Despite the service having a rather premium price in the end I was not disappointed. Thank you Forward2me team! Veldig bra!
forward2me
Thank you so much for your kind feedback!

We’re really glad to hear the process was smooth and that your rare motherboard arrived safely and well protected. Our team works hard to ensure secure packaging, especially for delicate and valuable items like yours. It’s great to know the forwarding experience met your expectations even with the premium cost, we’re happy it felt worth it!

Customer Satifaction Team
Unknown Country
Unknown Shipment Details
After an error on my part I came to Forward2me in a desperate attempt to get a parcel back to me. Aimee in the UK warehouse was an absolute superstar in talking me through what I needed to do every step of the way. I can't thank her enough!
forward2me
Thank you so much for your lovely message!

We’re so glad to hear Aimee was able to help you through the process and turn things around after the initial hiccup.

Customer Satifaction Team
United States of America
FedEx Connect Plus
W
Item was missing from my shipment. The seller assured me it was included in its shipment to Forward2me and I believe them based on the item and the seller. The item was probably lost or stolen at the Forward2me facility but I was told they don't have it. I'm out for the cost of the item without any recourse. Poor experience.
forward2me
Thank you for reaching out, and I'm very sorry to hear about your experience.

We understand how frustrating it must be when an item goes missing. Please know that we take these matters seriously, and all parcels are handled with care and logged thoroughly upon arrival at our facility.

Our team is going to reach out to you.

Customer Satisfaction Team
Unknown Country
Unknown Shipment Details
Excellent service. Found an item I wanted but was only available on the US website of the product. Used this service to have it shipped to me in the UK.
No problems at all with my shipment and was able to track it the whole way.
Would use again and highly recommend.
forward2me
Thank you so much for the fantastic feedback!

We’re really pleased to hear everything went smoothly with your shipment from the US to the UK. It’s great to know you found the tracking helpful and had a hassle-free experience!

Customer Satifaction Team
Unknown Country
Unknown Shipment Details
NICA! Thank you for your prompt response.
I was able to save nearly 100 euros by choosing UPS. I greatly appreciate the best support you provided.
forward2me
Thank you so much for your kind words!

Nica will be so happy to hear this 😊 We're thrilled she was able to help you save and provide the support you needed.

Customer Satifaction Team 💙
Unknown Country
Unknown Shipment Details
Fast and friendly. Many thanks!
forward2me
Thank you so much for your kind words!

Customer Satifaction Team 💙
Unknown Country
Unknown Shipment Details
Aimee helped me with my package that was on hold on the border. She send missing documents and in a few dsys my package was on the way to me. Tnx
forward2me
Thank you so much for your message!

We’re really glad to hear Aimee was able to assist and get your package moving again.

Customer Satifaction Team 💙
Unknown Country
Unknown Shipment Details
I recently needed to ship items classified as dangerous goods, which I knew could be complicated. Forward2Me's support team was excellent, and Aimee, in particular, was absolutely fantastic! She was incredibly knowledgeable, patient, and guided me through the entire process, explaining all the requirements clearly. Highly recommend Forward2Me, especially if you need assistance with tricky shipments!
forward2me
Thank you so much for the wonderful feedback!

We’re thrilled to hear Aimee was able to guide you through the process so smoothly –she truly is fantastic! Shipping dangerous goods can definitely be tricky, so we're really glad our team could make it easier for you.

Customer Satifaction Team 💙
Unknown Country
Unknown Shipment Details
Used Forward2me three times now. Fuss free, cost effective and really excellent end to end shipping. No wasted or dead time during the journey from USA to UK. Couldn’t ask for more! Definitely use again A++++++
forward2me
Thank you so much for the fantastic feedback!

We’re really glad to hear your experiences have been smooth, efficient, and cost-effective. That’s exactly what we aim for! We truly appreciate your continued trust in our service and look forward to assisting you again in the future.

Customer Satifaction Team 💙
Unknown Country
Unknown Shipment Details
Good forwarder with adequate progress notification system.

When one part of my shipment seemed to be missing, I contacted Support (ms. Honey). She handled my question and replies adequately and quickly and before the end of the day, the question / support ticket could be closed.

Very nice, good experience.
Thanks Ms. Honey, thanks Forward2Me !
forward2me
hank you so much for your kind words!

We’re really happy to hear that everything was handled smoothly and quickly for you. We’ll be sure to pass your thanks on to Honey she’ll be thrilled to know her support made a positive impact!

Customer Satifaction Team 💙
Unknown Country
Unknown Shipment Details
The customer care service is superb, and Ms Nica was of great help using her professional expertise and knowledge. Thanks
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Help