UK Parcel Forwarding from £18.85 to United States of America
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I find it inexplicable that a shipment from Germany to Belgium costs as much or more than from the UK to Belgium. Shipping from Germany to Belgium is the lowest international shipping cost you can get. I pay UPS 8 euro per box for sending stock to Amazon from Belgium to Germany. Forward2Me charges 40 euros for the same from Germany to Belgium.
Response:
Hi,Many thanks for your feedback.
I'm sorry that you are unhappy with the cost of shipping from Germany to Belgium. Germany is a fairly new faciltiy for us, we have worked very closely with our couriers to obtain the best pricing possible for our customers and feel that we do offer competitive pricing compared to other forwarding companies who offer a similar service to us. Shipping rates from our UK to EU countries do tend to be lower than rates shipping from Germany mainly due to the high volume we ship from this facilty so we can command better pricing from the couriers.
I see that you have received better pricing from Amazon in the past however forward2me offer a completely differnt service to Amazon. The price quoted by forward2me includes a free address to receive your goods, accept and process your packages on receipt and store them until you are ready for shipping. All export paperwork is included in the price and full customer support from receipt of your parcel to delivery in your home country.
Amazon deal with much larger volumes than forward2me and command better pricing from the couriers, often sellers on Amazon are able to incorporate the cost of shipping within the sale price of the goods to offer shipping at a much lower rate or even free of charge.
forward2me offer a service and do not sell their own products so this differs from Amazon who are primarily a selling platform.
I have noticed that you have shipped a multi-piece shipment. forward2me do offer a very competitve rate with DPD within the EU however this service is for single piece shipments only. We do also offer a combine and repack service, this is when customers make multiple purchases and combine and repack them into one package for shipping. This may be a better option for you going forward and the service can be chosen from your inbox before shipping.
I hope this helps explain how forward2me work and why we are different from Amazon however if you have any further questions please don't hesitate to get in touch with our Customer Services and they will be happy to assist you further.
Kind regards,
Tracy.
Service très rapide et professionnel "frais de livraison un peu élevé". À revoir
Response:
Hi,Many thanks for your feedback, I'm pleased to hear that you are happy with the service we gave you.
With regards to the delivery costs, I see that you shipped your goods in a multi-piece shipment. We do offer a combine and repack service, when this option is chosen our warehouse team evaluate the parcels you are looking to ship to see if we can repack them and reduce the overall size to ensure that you obtain the maximum value with the courier.
Shipping prices are generally calculated on the amount of space the shipment takes up in transit, this is called the volumetric weight. It is only if the actual weight is heavier than the volumetric weight that the actual weight would be used to calculate the cost.
I hope this helps you going forward, if you have any other questions please don't hesitate to get in touch with our Customer Services.
Kind regards,
Tracy.
Gap between estimated cost and actual cost was very small. No additional cost was charged. It may be depending on type and number of items but I was not even charged for the tax locally upon goods arrival. Therefore I am very satisfied, and will use this service again for sure.
Forward2me made it super easy to get overseas products quickly to my door. The consolidation option is awesome and saves so much money. DHL is a very reliable option and always gets here earlier than they promise, too. Highly recommend!!
Jeg bestilte en blæser med levering til min adresse hos forward2me. Da de havde modtaget pakken fik jeg besked om dette og gik ind på deres hjemmeside og betalte omkostningerne til fragt til Danmark. En lille uge senere dukkede en ups mand pommes pakken.
They took three months to send me my package. I had to remind them several times, and has eventually given up hope when they suddenly updated the status to ready to ship.
Response:
Hi,Many thanks for your feedback.
I'm really sorry that there was a delay in shipping your parcel, I believe it was held for a time so we could establish if there was any outstanding duty and taxes owing seeing as the parcel was imported to the UK from an EU country.
I do agree that this timescale is too long so please be assured we are reviewing our procedures on how we handle these type of issues.
forward2me now have an address available to our customers in Germany, this address has been made available so our customers can purchase goods from countries within the EU and not incur any issues with customs clearance or duty and taxes.
I hope this helps going forward however if you have any other questions relating to this matter please feel free to contact our customer services and they will be happy to assist you with your enquiries.
Kind regards,
Tracy.
Der mangler nogle oplysninger, når man starter som bruger - bl.a. omkostninger mv.
Response:
Hi,Many thanks for your feedback.
I'm sorry that there has been an issue when you have used our services, I will contact you directly by email to try to establish what the issue was and how we can resolve this for you going forward.
Kind regards,
Tracy.
I used your German forwarding service to the USA. Though speaking to you by telephone was not readily doable, I found that email communication was sufficient for my purposes. I requested that the contents of my packet be inspected at your German warehouse to determine correct product identification before it was shipped to me in the USA. This step was carefully and promptly done accurately. My merchandise arrived in perfect, excellent condition despite its fragile nature. Your services are reliable, organized and timely performed despite the shipping demands and document requirements imposed upon your customers by the German authorities.