Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

UPS Standard Single
Smooth and fast. This type of service is a must, especially after Brexit

electrical item - control panel

TNT Express Non-Docs
Did well and were prompt, website works well
forward2me

Response:

Hi,

Many thanks for your feedback.

We look forward to helping you ship again soon.

Kind regards,
Tracy.

Pack of lights/lamps philips

DHL Economy Select
I find it inexplicable that a shipment from Germany to Belgium costs as much or more than from the UK to Belgium. Shipping from Germany to Belgium is the lowest international shipping cost you can get. I pay UPS 8 euro per box for sending stock to Amazon from Belgium to Germany. Forward2Me charges 40 euros for the same from Germany to Belgium.
forward2me

Response:

Hi,

Many thanks for your feedback.

I'm sorry that you are unhappy with the cost of shipping from Germany to Belgium. Germany is a fairly new faciltiy for us, we have worked very closely with our couriers to obtain the best pricing possible for our customers and feel that we do offer competitive pricing compared to other forwarding companies who offer a similar service to us. Shipping rates from our UK to EU countries do tend to be lower than rates shipping from Germany mainly due to the high volume we ship from this facilty so we can command better pricing from the couriers.

I see that you have received better pricing from Amazon in the past however forward2me offer a completely differnt service to Amazon. The price quoted by forward2me includes a free address to receive your goods, accept and process your packages on receipt and store them until you are ready for shipping. All export paperwork is included in the price and full customer support from receipt of your parcel to delivery in your home country.

Amazon deal with much larger volumes than forward2me and command better pricing from the couriers, often sellers on Amazon are able to incorporate the cost of shipping within the sale price of the goods to offer shipping at a much lower rate or even free of charge.

forward2me offer a service and do not sell their own products so this differs from Amazon who are primarily a selling platform.

I have noticed that you have shipped a multi-piece shipment. forward2me do offer a very competitve rate with DPD within the EU however this service is for single piece shipments only. We do also offer a combine and repack service, this is when customers make multiple purchases and combine and repack them into one package for shipping. This may be a better option for you going forward and the service can be chosen from your inbox before shipping.

I hope this helps explain how forward2me work and why we are different from Amazon however if you have any further questions please don't hesitate to get in touch with our Customer Services and they will be happy to assist you further.

Kind regards,
Tracy.



Unknown

DHL Express Worldwide
Super fast service, top notch all around, worth the extra cost for anything that is hard or impossible to get due to Brexit.

Motherboard

DHL Express Worldwide
Service très rapide et professionnel "frais de livraison un peu élevé". À revoir
forward2me

Response:

Hi,

Many thanks for your feedback, I'm pleased to hear that you are happy with the service we gave you.

With regards to the delivery costs, I see that you shipped your goods in a multi-piece shipment. We do offer a combine and repack service, when this option is chosen our warehouse team evaluate the parcels you are looking to ship to see if we can repack them and reduce the overall size to ensure that you obtain the maximum value with the courier.

Shipping prices are generally calculated on the amount of space the shipment takes up in transit, this is called the volumetric weight. It is only if the actual weight is heavier than the volumetric weight that the actual weight would be used to calculate the cost.

I hope this helps you going forward, if you have any other questions please don't hesitate to get in touch with our Customer Services.

Kind regards,
Tracy.


Unknown

FedEx International Economy
Hassle-free and helped me import from a company that didn’t deliver to UK.

Unknown

DHL Economy Select
Todo correcto. Recomendable.

Ladies Clothing

DHL Express Worldwide
I love their quick service! Very reliable company. During the years i never had any problem with them. They are always reliable, im very satisfied.

Soft Toy

DHL Express Worldwide
Extremely fast! In some ways, even faster than most of my domestic packages. Everything arrived in good condition.

Hat

FedEx International Economy
Good service, don’t take a lot of time.

Pop Vinyl Figure

DHL Express Worldwide
Excellent and fast shipping

Book

DHL Express Worldwide
Excellent service.

Unknown

TNT Economy Express
just works smoothly.

Trousers

DHL Express Worldwide
Brilliant service. Thanks for acting on this one in a swift manner. Package done well and secured.

Car Part - suspension spring

UPS Standard Single
rapide, net, et précis !
je doutais au début mais ca fonctionne parfaitement
colis reçu de l'UK en 2 jours ouvré

Computer Component - Mother Board

FedEx International Economy
Good quality fast service

Unknown

FedEx International Economy
Gap between estimated cost and actual cost was very small. No additional cost was charged. It may be depending on type and number of items but I was not even charged for the tax locally upon goods arrival. Therefore I am very satisfied, and will use this service again for sure.

Pop Can Vinyl Figure

DHL Express Worldwide
Super fast shipping and great handling of packages. Shipping Rates are great.

Unknown

DHL Express Worldwide
I am very pleased with how easy the shipping process was. I highly recommend this shipping service to anyone looking to have their items ship overseas.

Unknown

DHL Express Worldwide
Fast processing & reasonable rates.

Unknown

DHL Express Worldwide
It’s really great

Unknown

DHL Express Worldwide
There was something I didn't understand when using it for the first time, but I was satisfied with everything with perfect support.

Box of trading cards

DHL Express Worldwide
Forward2me made it super easy to get overseas products quickly to my door. The consolidation option is awesome and saves so much money. DHL is a very reliable option and always gets here earlier than they promise, too. Highly recommend!!

Unknown

FedEx International Economy
Great service!
Speed and price are good 👍🏼

Soft Toy

UPS Standard Single
Bestellungen werden sehr schnell weitergeleitet, toller Service, immer gern wieder. Bei Fragen bekommt man schnell kompetente Antworten.

Unknown

UPS Express Saver
Every time I had a problem with customs the found me a solution. They were always helpful and polite to find a solution that would work out for me

oil filter (brand new)

DHL Express Worldwide
Fast, honest and reliable services. I have use forward2me for both UK and Japan shipment and they always delivered the services excellent. I will use their service again, please do keep up the good work.

Unknown

UPS Express Saver
Great service from start to finish.

Unknown

UPS Standard Single
Jeg bestilte en blæser med levering til min adresse hos forward2me. Da de havde modtaget pakken fik jeg besked om dette og gik ind på deres hjemmeside og betalte omkostningerne til fragt til Danmark. En lille uge senere dukkede en ups mand pommes pakken.

Unknown

DHL Express Worldwide
Reliable, quick, though a little pricey!

Unknown

DHL Economy Select
Top service!

Unknown

DHL Express Worldwide
Excellent service! Package received fast and in perfect condition. Very happy.

Unknown

DHL Express Worldwide
I received my package promptly, and without any hiccups. I’m definitely going to use this service again in the future.

Unknown

DHL Express Worldwide
使用過多次都可以準確的轉運,時間雖然不是很快但是保持穩定,一般一周左右整體來說是眾多轉運服務之中適合日本和西歐的。

Jigsaw Puzzle

TNT Economy Express
Excellent service as always. I had a question and they emailed me back immediately with an informative answer.

Shaving foam 300ml

DHL Economy Select
Excellent Service

Unknown

DHL Express Worldwide
They took three months to send me my package. I had to remind them several times, and has eventually given up hope when they suddenly updated the status to ready to ship.
forward2me

Response:

Hi,

Many thanks for your feedback.

I'm really sorry that there was a delay in shipping your parcel, I believe it was held for a time so we could establish if there was any outstanding duty and taxes owing seeing as the parcel was imported to the UK from an EU country.

I do agree that this timescale is too long so please be assured we are reviewing our procedures on how we handle these type of issues.

forward2me now have an address available to our customers in Germany, this address has been made available so our customers can purchase goods from countries within the EU and not incur any issues with customs clearance or duty and taxes.

I hope this helps going forward however if you have any other questions relating to this matter please feel free to contact our customer services and they will be happy to assist you with your enquiries.

Kind regards,
Tracy.

Scarf

DHL Express Worldwide
VAT free service is a great perk. A great way to get UK clothing that is not available in the states.

Unknown

UPS Standard Single
Der mangler nogle oplysninger, når man starter som bruger - bl.a. omkostninger mv.
forward2me

Response:

Hi,

Many thanks for your feedback.

I'm sorry that there has been an issue when you have used our services, I will contact you directly by email to try to establish what the issue was and how we can resolve this for you going forward.

Kind regards,
Tracy.

Unknown

UPS Express Saver
I am pleased for your quick action.

PROTEIN BAR

DHL Express Worldwide
You guys definitely deserve a five stars with the efficiency of your service. Delivery was super fast compared to what I am used to.

Book

TNT Economy Express
Great service, used it many times and never had a problem.

Pack of buttons

FedEx International Economy
Very nice consolidating process, quick delivery and good communication.

Mixer/Blender parts

DHL Express Worldwide
Always excellent service and everything goes so smoothly 😀

Pair of Shoes

FedEx International Economy
Semplicità del servizio, velocità della spedizione.

Vinyl Record

DHL Express Worldwide
Great service and reliability.

Unknown

TNT Express Non-Docs
Yes, definately

Unknown

DHL Express Worldwide
I used your German forwarding service to the USA. Though speaking to you by telephone was not readily doable, I found that email communication was sufficient for my purposes. I requested that the contents of my packet be inspected at your German warehouse to determine correct product identification before it was shipped to me in the USA. This step was carefully and promptly done accurately. My merchandise arrived in perfect, excellent condition despite its fragile nature. Your services are reliable, organized and timely performed despite the shipping demands and document requirements imposed upon your customers by the German authorities.

Skin Care Product - leg and foot spray

DHL Express Worldwide
Easy to navigate website and they are super quick to ship! I’ve used your service twice so far and will be returning for sure!

Unknown

UPS Express Saver
Amazing service, got me my product insane quickly and in great shape. I couldn’t find this item anywhere in my country and was able to secure it without issue.