Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Electric toothbrush

DHL Express Worldwide
Too complicated and too many steps compared to other sites. And take longer time to go through all the process
forward2me

Response:

Hi,

Many thanks for your feedback however I'm sorry to see that you have found the process complicated.

I will contact you shortly to see how we can help going forward to ensure that the process is smoother for you.

Kind Regards,
Tracy.

Unknown

DHL Express Worldwide
Good service
I like them
fast submitted

Unknown

UPS Express Saver
Very very good
forward2me

Response:

Hi,

Many thanks for your great feedback, I'm pleased to hear you are happy with the service and look forward to helping you ship again soon.

Kind Regards,
Tracy.

Unknown

DHL Express Worldwide
El envió fue realizado en el mismo día y en 4 dias el paquete llego a Argentina en excelente estado.

Smartphone

DHL Express Worldwide
Great service and prompt responses, with excellent communication overall. Thanks!

Unknown

DHL Economy Select
All went to plan. Thanks

Unknown

DHL Express Worldwide
F2M ger mig möjlighet att handla från Apple UK vilket kan vara mycket värdefullt.

Fabric Item - dog coat

TNT Economy Express
All good. Thanks

Unknown

DHL Express Worldwide
Pretty fast. Receive from Amazon uk and sent out just within 1day.

Unknown

DHL Express Worldwide
Safe and reliable! Service is always top notch, shipping is super fast, and prices are very fair. Highly recommend to anyone looking to shop overseas.

Unknown

DPD Classic
Schnelle Abwicklung und Weiterversand! Leider etwas teuer!

Unknown

DHL Economy Select
Well packed, good service .

blackout blind

DHL Express Worldwide
I was very pleased with the service. It took me a while to figure out how the website worked. But after that everything went well. I will definitely use your service again.

Car Parts - oil filter

UPS Express Saver
The Box was damaged. The inside was ok. I would like you to take the invoice out from the box before you sending. Thank you for your help.
forward2me

Response:

Hi,

Many thanks for your feedback.

I'm sorry to hear that your box arrived damaged however pleased that the goods inside were undamaged. I see that you did not take advantage of our combine and repack service and the goods have been shipped out in the original shipping box. We do offer the combine and repack service before shipping, this service both helps with ensuring your goods are packaged as securely as possible and helps reduce the package removing any excess volume so you obtain the maximum value for shipping.

We are happy to remove invoices at request and have made a note of this on your account for our team to action this on arrival of your goods however if an invoice is present we do add this value to the package for shipping as the true value of the goods is required for customs purposes.

I hope this information helps going forward however if you require any further assistance from our Customer Service team when you next ship please feel free to contact us at info@forward2me.com.

Kind Regards,
Tracy.

Unknown

TNT Economy Express
Good service the price is more then others
forward2me

Response:

Hi,

Many thanks for taking the time to review our services.

I'm pleased to hear that you are happy with the service we offer however you found the cost of shipping more than our competitors.

Please be assured that we do work with our couriers on a regular basis to ensure that we offer the best value for our customers however we are unable to compete with other companies who either sell products, these companies often provide shipping at cost or at a loss seeing as their costs are covered with the sale of the goods, sometimes our competitors also charge a monthly or annual fee.

The cost of shipping includes the full service we offer, the use of the address, the acceptance, processing, storing and dispatch of your goods including any export paperwork required for shipping. Using the address is free of charge and we offer 30 days free storage to give our customers time to collate a number of orders and ship together obtain the maximum value for shipping.

We do feel we offer a premium service both with our fully tracked door to door services and the support our Customer Service team provides customers from the receipt of the goods to the delivery via a tracked service.

I do hope you will continue to use our services and if you have any further questions please feel free to contact our Customer Services team at any time and they will be happy to assist you.

Kind Regards,
Tracy.

Hand tool with 3x Lr44 batteries

DHL Express Worldwide
I used the re-packing service, which is an absolute must for over sea's shipments, was very well done. The items were most secure. Delivery was as promised with no delays, which I expected with the COVID 19 global problems. Queries with delivered items to them were answered promptly and sorted in like manner.

Unknown

DHL Express Worldwide
Overall good, but it took several days of back and forth with the agents to get my item repackaged and forwarded. It arrived broken, but seemed well packaged, so I didn’t follow up and plan to fix it myself.
forward2me

Response:

Hi,

Many thanks for taking the time to review our services.

I'm pleased to hear that you found our service overall good however it did take a little time to repack your goods for shipping and the item arrived broken. It does take a little time to organise repacks as these type of requests are done in order of receipt and we always

I know it must have been disappointing to receive your item damaged however I'm pleased to hear that you were able to fix the damage. These situations are very difficult when we have done all we can to ensure that the goods are packed securely for international transit and we are pleased that you feel we packed your goods well.

I hope you will look to use our service again in 2021 and please contact our Customer Services if you require any assistance with your shipments.

Kind Regards,
Tracy.

Unknown

DHL Express Worldwide
I was hesitant to try this service but I’m so glad i did!! It was so worth it. My item arrived in less than a week and in perfect condition and so thoughtfully packaged.

Tracksuit bottoms

DHL Express Worldwide
Highly overpriced
forward2me

Response:

Hi,

Many thanks for your feedback.

I'm sorry to hear that you feel our service is overpriced, we do pride ourselves on offering the best service possible alongside value for money shipping.

The price paid for shipping not only includes the transit costs but also the use of the address, the acceptance, processing, storing, preparation for shipping and any export documentation required for export. We offer full customer support from the receipt of your parcel until delivery for all tracked services.

I hope this helps explain what is included in the fee, I'm afraid we can't compete with larger retailer sites who offer cheap shipping, these sites cover their costs in the sale of the products, due to forward2me offering a service we need to cover the cost of the service in the final shipping fee.

We also offer an account free of charge and don't add a monthly or annual fee like some of our competitors. A free storage period is also offered up to 30 days to allow customers to collate goods in our warehouse so they can obtain the maximum value for shipping.

I hope this information all helps to clarify how we calculate our shipping costs, we do work with our couriers on a regular basis to ensure that we can offer our customers the best possible shipping prices however due to the pandemic situation many budget couriers have been unable to offer a lower priced shipping options this year due to the lack of air space. We are hoping these services will get up and running again in 2021 and we can then offer a more varied courier option.

Kind Regards,
Tracy.

Unknown

DHL Express Worldwide
This process was fast and so easy. I’m grateful for this service to get limited edition perfume.

Unknown

DHL Express Worldwide
Turn around time is good

DVD

DHL Economy Select
I've been using Forward2Me for more than four years now, and I've always been happy with the service that they provide. I have to say that in some ways it got a little worse (the photos of each received package that they used to automatically provide, and don't anymore, were sometimes really useful for identifying parcels with no tracking info), but in others it got better. The fact that they opened new warehouses in other countries means that, as a EU citizen, I'll be able to continue using their services even in the post-Brexit era, since shopping in the UK will cease being viable for me come January 1, 2021.

It's also worth noting that their customer service has always been very helpful, in the rare few times that I needed to contact them. My last interaction with them was a bit more than a month ago, and I have to give a shout-out to Aimee, who was a joy to deal with!

Unknown

DHL Economy Select
Great service!

hot chocolate machine

UPS Express Saver
Exceptional service as expected and value for money. Would highly recommend this service to friends and family. In a chaotic world it’s a relief to know when to expect ones parcel.

Item of Clothing

DHL Express Worldwide
Really easy to use and quick service. Much less expensive than what the retailer used for shipping. I’ll be using forward2me again soon

String lights

DHL Express Worldwide
Yes very good but the cost of shipping was a bit higher than I expected. Possibly use it again as I was impressed with the turn around.

Unknown

DHL Express Worldwide
They were very responsive and helpful with my order and I highly recommend forward2me

Unknown

DPD Classic
Great ser ice and fast delivery

Unknown

UPS Express Saver
転送処理がタイムラグなく進んだのでストレスを感じませんでした

Unknown

DHL Express Worldwide
Easy setup, worked great.

Would like some more information on costs based on destination, package size and weight.

Unknown

DHL Express Worldwide
Amazing! I couldn't be more grateful for this service. They are timely, polite & helpful. No issues thus far. They hold all my pkgs & consolidate them all into 1 box.

Beauty Products - cc cream 40ml

TNT Express Non-Docs
Very good service🙂

Unknown

DHL Express Worldwide
Forward2me is a great service you can fully trust. I ordered a Macbook and Forward2me shipped it to my address in a timely manner. In addition to that, their customer service response is excellent and they will do everything to answer all your questions. A service I would highly recommend!

Unknown

UPS Express Saver
Processing speed was slower than I expected. My package was available for shipping only after 2 days since arrival to a warehouse. Customer support was great and helpful.
forward2me

Response:

Hi,

Many thanks for taking the time to feedback on our services.

I'm plased to see that you are overall happy although the processing of your package took longer than expected, we are receiving higher than usual volumes at the moment and this may be the reason why the processing of your goods took a little longer than normal.

We look forward to helping you ship again soon and your continued support into 2021.

Kind Regards,
Tracy.

Unknown

DHL Express Worldwide
Very fast and trustworthy

Unknown

DHL Express Worldwide
Very easy to use and the delivery time was fast.

Unknown

DHL Express Worldwide
very straight forward process, quite literally. Status of shipment was promptly updated every step of the way. fast and secure delivery. expensive service but I still recommend for the unique shopping advantage
forward2me

Response:

Hi,

Many thanks for your feedback, we really appreciate this.

I'm pleased to hear that you are happy with the service service we provide and feel that we offer a good service.

We do feel that we offer a value for money service, the price paid not only includes shipping but the use of the UK address to receive goods, accept, process and store your goods free of charge up to 30 days and then prepare your goods for onward shipping including any export paperwork required.

We look forward to helping you again soon.

Kind Regards,
Tracy.

LED candles w/remote

DHL Express Worldwide
Excellent and fast response

Unknown

DHL Express Worldwide
Get help quickly with questions and clear answers

Unknown

DHL Express Worldwide
Very fast. Excellent!

Unknown

DHL Express Worldwide
全ての段階において処理が早かった。メールでの案内も満足。

Pair of sandals

UPS Express Saver
Thank you very much for your good service and your costumers care

LATEX MASK - FANCY DRESS

DHL Express Worldwide
Loved the user friendly and simple interface of the website. Customer service was quick and responsive. The tax-free address is a big plus if non-UK resident. The service allows you to consolidate packages saving delivery charges. Overall a highly positive experience.

Unknown

DPD Classic
Very fast shipment was even faster than stated

Unknown

DHL Express Worldwide
So easy to use and excellent service. I have recommended des to all my friends and Instagram followers!

Unknown

DHL Economy Select
Άμεση ανταπόκριση γρήγορη εξυπηρετηση

Unknown

UPS Standard Single
Fast processing and easy procedure to choose shipping service and easy payment.

Unknown

DHL Express Worldwide
i was very worried about buying something kind of expensive with a service i’ve never used before but it was fast and easy. it was a little more expensive than i was hoping but overall i’m very happy

Unknown

DHL Express Worldwide
Perfect and fast

Magazine

TNT Economy Express
1) other competitors (MyUS) provide few basic picture showing package (prior opening, to assess transport and eventually claim) and content (to assess completion). This allows to immediately contact the sender and take an action in case required, leaving no responsibilities to F2me, where I have to wait item is shipped to me
2) I regret that information over individual packages dispappears once shipped from F2me. There is still a summary available, with some items details (weight. dimension, category) but there is not anymore on some other (origin, tracking number, sender details)
forward2me

Response:

Hi,

Many thanks for your feedback, I'm pleased to hear that you are happy with the service provided. We appreciate this feedback and will take your comments on board regarding suggestions for our site.

We look forward to helping you ship again soon.

All the very best for 2021.

Kind Regards,
Tracy.