Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Yuanyuan L
27 March 2023
DHL Express Worldwide
YL
5 star, awesome! It is super easy to do everything via the website. And the web chat feature is nice as well, we left message to the chat to ask questions, and got replied very quickly. The customer service is quite good. The shipping is fast. We will definitely use it very often.
Gabriella V
27 March 2023
DHL Economy Select
GV
It was my first shipment with Forward2me. I am fully satisfied - it was quick and easy. Also the ccommunication is great. Thank you!
Panayiotis V
27 March 2023
FedEx International Economy
PV
Great service but quite expensive for the dimensions and weight of the package.
Tatiana S
24 March 2023
FedEx International Economy
TS
Friendly, helpful staff. Always answer quickly and help to find a solution. Easy and fast!
Carmen I
24 March 2023
FedEx International Economy
CI
Quick, efficient, good communication, reasonable prices
Catherine M
23 March 2023
DHL Economy Select
CM
I have used forward to me again and again because I know I am in extremely trustworthy and efficient hands. The customer service team in particular needs special recognition. If something goes wrong or I need extra help or have a special request, they have always been kind, efficient, intelligent in their response and flexible - Aimee, Chris, Nico, Anna and others, they are all helpful and on top of things. Being an expat in Europe, having a great forwarding company makes life that little bit better and forward2me in my experience is one of the best. (Would also shout out to DHL for the actual shipping who at least in my region are way better than the competitors).
Hi Catherine.
Many thanks for taking the time to submit this review.
It is great to hear that you are satisfied with our service and with the support and communication that you receive from our customer experience agents, Aimee, Nica and Chris. To name a few.
We appreciate all customer feedback to ensure we can continue to offer our customers the very best forwarding experience every time.
Please don't hesitate to get back in touch if you should require any further assistance with anything else and one of the team will be more than happy to help you.
Take care and stay safe.
Kind Regards
Hayley
Many thanks for taking the time to submit this review.
It is great to hear that you are satisfied with our service and with the support and communication that you receive from our customer experience agents, Aimee, Nica and Chris. To name a few.
We appreciate all customer feedback to ensure we can continue to offer our customers the very best forwarding experience every time.
Please don't hesitate to get back in touch if you should require any further assistance with anything else and one of the team will be more than happy to help you.
Take care and stay safe.
Kind Regards
Hayley
Rosinel d
23 March 2023
DHL Domestic Express
RD
Very fast, accurate, and reliable, email reply in same time call are answer i am very happy with the service.
Jin K
22 March 2023
UPS Economy
JK
I was a little worried because I had never used a site like this before. But everything was delivered as expected. They had good communication and shipped relatively quickly. I will definitely use them again for the future
Luis M
22 March 2023
FedEx International Priority
LM
Helpful services, everything worked as expected. Alerts and clarity in the process.
Mumtaz K
22 March 2023
DHL Express Worldwide
MK
Extremely happy with the service. Thank you kindly.
Aleksandar S
22 March 2023
DHL Express Worldwide
AS
Ordered goods in a UK shop without international delivery, sent everything to forward2me, and received in Bosnia in an agreed time. Very satisfied with the service.
Claudio M
21 March 2023
FedEx Connect Plus
CM
This is my first experience with Forward2Me and I am very satisfied. I had a doubt with my order and they answered me back just few hours later. Many shipping cost options and fast shipping.
I will use them again for sure.
Thank you
I will use them again for sure.
Thank you
Mary B
21 March 2023
FedEx Connect Plus
MB
I ordered 2 Mathmos Lava Lamps and used Forward2Me to ship to the USA. Extremely pleased with the repackaging and time to ship. Lamps arrived in perfect condition. I would definitely use Forward2Me again.
Yuki H
20 March 2023
UPS Express Saver
YH
I always appreciate your quick response, and package is well repacked and shipping is very fast. Awesome!
Isabelle M
19 March 2023
DHL Express Worldwide
IM
Everything was perfect. Speedy and quality service! Definitely keep coming back.
Michael Z
19 March 2023
DHL Express Worldwide
MZ
Each time I encountered a problem, customer care was there for me and helped me to solve each problems. Thanks.
Chiara F
17 March 2023
DHL Domestic Express
CF
I do want to recommend Forward2Me since they are very efficient and ready to react quickly in case of problems.
I have been refunded and I quickly received help in sorting out my shipment to Italy.
I have been refunded and I quickly received help in sorting out my shipment to Italy.
Terry M
15 March 2023
FedEx International Economy
TM
First time using a forwarding service. I had a perfect experience and will definitely use it again.
Mark B
21 February 2023
FedEx Connect Plus
MB
Good help with the paperwork problem proof of purchase
Lee S
21 February 2023
DHL Express Worldwide
LS
Good Communication from Support, well packaged and great Service. Will Use again!
Nicholas C
21 February 2023
FedEx Connect Plus
NC
This was my first experience with Forward2Me and it worked well shipping from UK to US. Package was fragile and they repacked it very well.
José V
21 February 2023
FedEx International Economy
JV
I received a compact box with all the product inside. It was fast delivery
Kim W
21 February 2023
FedEx Connect Plus
KW
First time I've used Forward2me, and I'm very impressed. I was at a loss to try and get an order from the UK to Aus, but the process was surprisingly simple, and able to be tracked all the way. When I had a query, it was quickly and efficiently responded to by Nica in support. Brilliant service, and would recommend.
Hi Kim.
Thank you very much for your feedback.
We are really pleased to hear that you are happy with our service and that you were satisfied with the communication and support that you received from our agent Nica.
I shall pass on your gratitude to them personally.
We look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
Thank you very much for your feedback.
We are really pleased to hear that you are happy with our service and that you were satisfied with the communication and support that you received from our agent Nica.
I shall pass on your gratitude to them personally.
We look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
Jason S
20 February 2023
FedEx Connect Plus
JS
My package was received, processed, and reshipped in record time. As always, good and frequent communication let me know where my items were at at all times.
Chris M
20 February 2023
DHL Express Worldwide
CM
I now have a Japanese address and I'm able access so many rare items that are exclusive to Japan!
Peter B
20 February 2023
DHL Express Worldwide
PB
Quick and accurate and helpful. This is always my experience.
Rikiya I
20 February 2023
DHL Express Worldwide
RI
I used transport service that impossible direct sending from Amazon.de.But it was possible due to this sirvice.
Steve L
20 February 2023
DHL Express Worldwide
SL
Human customer service replies quickly and correctly
Massimiliano P
19 February 2023
FedEx Connect Plus
MP
Swiftly forwarded shipment, user-friendly interface, acceptable pricing.
Ewa D
18 February 2023
DHL Express Worldwide
ED
Fast, responsive, solution and customer oriented! I am returning customer, they really solved my problem with shipment from the UK to Poland!
Christina B
18 February 2023
DHL Express Worldwide
CB
Everything went well. I received the item in one week. I definitely will use Forward2me again. Thank you!
Carla A
17 February 2023
FedEx International Economy
CA
My grandchildren are crazy about tonies, a screen free entertainment system. I had purchased all those available in the US, but wanted the tonies sold in the UK. The tonies site in the UK does not ship to the US. I used forward2me to purchase the UK tonies. I was a bit scared to try it, but it worked perfectly! Great communication, options and speed. I have now used forward2me twice. I am very happy with the service and the ability to shop internationally. Don't be afraid. Try it!
Sebastian G
17 February 2023
DPD Classic
SG
It was a straight forward and cheap option to get something out of the UK to Germany. I would use it again.
Gerson A
17 February 2023
DHL Express Worldwide
GA
Great service, got a vinyl soundtrack for a birthday gift, arrived super fast and in perfect condition. UK to US.
Shahiel H
17 February 2023
DHL Express Worldwide
SH
Very helpful. My package was processed trouble free. Staff are very quick to respond and help out. Nice company to deal with.
Leonard Y
16 February 2023
DHL Express Worldwide
LY
I ordered several things with AAA batteries that needed special handling. They replied to email support within a few hours each time and got me my shipment via DHL which could comply with dangerous goods regulations. It took less time for me to get my packages forwarded than it did waiting for all my packages to arrive.
Phyllis L
16 February 2023
FedEx Connect Plus
PL
Really happy with forward2me. Showed steps in the process (like where my package was in the queue to be repackaged) and sent frequent emails on the state of my package. Clean and efficient process. The repackaging kept my stuff safe and compact! Would definitely use this service again when looking to get things overseas.
Brad B
16 February 2023
DHL Express Worldwide
BB
They had good communication, good packaging and fast turn around time.
Sing S
16 February 2023
FedEx International Priority
SS
Quick and fast! I will use again soon
Never knew there was a company that did this
Get what I want
Never knew there was a company that did this
Get what I want
Thomas T
16 February 2023
DHL Economy Select
TT
Very fast customer service.
VEry well packaged, great and kind direct contact who provided fast solutions.
VEry well packaged, great and kind direct contact who provided fast solutions.
Kirsten M
16 February 2023
FedEx International Priority
KM
An amazing service.
Parcels are repacked well and forwarded on quickly.
Shipping costs are reasonable too.
Parcels are repacked well and forwarded on quickly.
Shipping costs are reasonable too.
Amba L
16 February 2023
DHL Express Worldwide
AL
I originally signed up with MY US and they gave me the address of forward to me while my account was still being set up, after using the address, MY US could not find my parcel or tell me anything about what was going on with it. I thought I had lost it. So I signed up to forward to me online and discussed what I had done with a very helpful lady, sent through proof of purchases etc and they were able to quickly locate my package and it was showing in my account the next day. Forward to me really have their stuff together, I was surprised how quickly and easily they were able to track my item down. I was dreading that it might be misplaced or lost along the way because I didn't have an official account with them, but nope, it was so easy and straight forward, I can't say enough nice things about this company. Will 100% be using them again when I need any other items sent from the UK.
Jennifer M
15 February 2023
FedEx Connect Plus
JM
Good communication and received my item fast. Would use again.
Mary G
15 February 2023
DHL Express Worldwide
MG
Easy to use, prompt at answering all questions via email, fast and efficient service.
Christine M
14 February 2023
DHL Express Worldwide
CM
Very efficient service from uk to canada, would highly recommend
Darryl H
13 February 2023
FedEx Connect Plus
DH
Excellent in every way. I had my crate in 3 days and it was in good condition. Very pleased with this company.
Jessica M
13 February 2023
FedEx International Priority
JM
The site is easy to navigate. I was kept informed of all updates. I received my order quickly. I will absolutely use this service again.
Olaf P
09 February 2023
DPD Classic
OP
Registration is very simple, as is the process. Everything is explained and traceable. The order worked wonderfully and the goods arrived with me. Thank you very much. I am very satisfied.
Rob B
08 February 2023
DHL Express Worldwide
RB
First time forwarding anything so I'm not experienced with freight forwarding.
I found their website so easy I felt as if I was missing something. Their information when items arrived was thorough, and picking a shipping option and payment method was incredibly easy as well.
I really appreciate the service and will absolutely use it again.
I found their website so easy I felt as if I was missing something. Their information when items arrived was thorough, and picking a shipping option and payment method was incredibly easy as well.
I really appreciate the service and will absolutely use it again.
Michael R
08 February 2023
DHL Express Worldwide
MR
Great service only wished the prices for international shipping was cheaper but overall happy using the service.