Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Michael Z
19 March 2023
DHL Express Worldwide
MZ
Each time I encountered a problem, customer care was there for me and helped me to solve each problems. Thanks.
Unverified Customer
19 March 2023
Unknown Shipment Details
The customer service is fast and reliable. I'll definitely use forward2me next time.
Chiara F
17 March 2023
DHL Domestic Express
CF
I do want to recommend Forward2Me since they are very efficient and ready to react quickly in case of problems.
I have been refunded and I quickly received help in sorting out my shipment to Italy.
I have been refunded and I quickly received help in sorting out my shipment to Italy.
Terry M
15 March 2023
FedEx International Economy
TM
First time using a forwarding service. I had a perfect experience and will definitely use it again.
Unverified Customer
11 March 2023
Unknown Shipment Details
I have been assisted by Nica for repacking my items. She has been amazing in handling the matter, always getting in touch for feedback and asking for extra assistance I may need. She's very professional and friendly as well. She's the best so far. Thank you Nica!
Mark B
21 February 2023
FedEx Connect Plus
MB
Good help with the paperwork problem proof of purchase
Lee S
21 February 2023
DHL Express Worldwide
LS
Good Communication from Support, well packaged and great Service. Will Use again!
Nicholas C
21 February 2023
FedEx Connect Plus
NC
This was my first experience with Forward2Me and it worked well shipping from UK to US. Package was fragile and they repacked it very well.
José V
21 February 2023
FedEx International Economy
JV
I received a compact box with all the product inside. It was fast delivery
Kim W
21 February 2023
FedEx Connect Plus
KW
First time I've used Forward2me, and I'm very impressed. I was at a loss to try and get an order from the UK to Aus, but the process was surprisingly simple, and able to be tracked all the way. When I had a query, it was quickly and efficiently responded to by Nica in support. Brilliant service, and would recommend.
Hi Kim.
Thank you very much for your feedback.
We are really pleased to hear that you are happy with our service and that you were satisfied with the communication and support that you received from our agent Nica.
I shall pass on your gratitude to them personally.
We look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
Thank you very much for your feedback.
We are really pleased to hear that you are happy with our service and that you were satisfied with the communication and support that you received from our agent Nica.
I shall pass on your gratitude to them personally.
We look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
Unverified Customer
20 February 2023
Unknown Shipment Details
I unknowingly ordered an item from the UK during a tumultuous time. Royal Mail employees were striking, and Royal Mail had a cyber attack. Sadly, this was the option I picked for shipping to my destination country. I took a month and a half for my parcel to move to a distribution center and a further month for the parcel to arrive in my country.
During my frustration throughout this process. The customer services representative I was in communication with (Nica) was more than understanding and patient with me. Supplying me with updates and information. Nica is certainly an asset to Forword2me. A pleasure to deal with, answering all my questions and concerns.
During my frustration throughout this process. The customer services representative I was in communication with (Nica) was more than understanding and patient with me. Supplying me with updates and information. Nica is certainly an asset to Forword2me. A pleasure to deal with, answering all my questions and concerns.
Jason S
20 February 2023
FedEx Connect Plus
JS
My package was received, processed, and reshipped in record time. As always, good and frequent communication let me know where my items were at at all times.
Chris M
20 February 2023
DHL Express Worldwide
CM
I now have a Japanese address and I'm able access so many rare items that are exclusive to Japan!
Peter B
20 February 2023
DHL Express Worldwide
PB
Quick and accurate and helpful. This is always my experience.
Rikiya I
20 February 2023
DHL Express Worldwide
RI
I used transport service that impossible direct sending from Amazon.de.But it was possible due to this sirvice.
Steve L
20 February 2023
DHL Express Worldwide
SL
Human customer service replies quickly and correctly
Unverified Customer
20 February 2023
Unknown Shipment Details
Everytime I need help or in trouble, Aimee always give me a presise advices and her explanations are easy to follow.
I really really appreciate what Aimee did for me.
I really really appreciate what Aimee did for me.
Hi Nozomi.
Thank you very much for your feedback.
We are really pleased to hear that you are happy with our service and that you are always satisfied with the communication and support that you receive from our agent Aimee.
I shall pass on your gratitude to them personally.
We look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
Thank you very much for your feedback.
We are really pleased to hear that you are happy with our service and that you are always satisfied with the communication and support that you receive from our agent Aimee.
I shall pass on your gratitude to them personally.
We look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
Unverified Customer
19 February 2023
Unknown Shipment Details
Understand the needs of their customers. Response is reasonably fast.
Massimiliano P
19 February 2023
FedEx Connect Plus
MP
Swiftly forwarded shipment, user-friendly interface, acceptable pricing.
Ewa D
18 February 2023
DHL Express Worldwide
ED
Fast, responsive, solution and customer oriented! I am returning customer, they really solved my problem with shipment from the UK to Poland!
Christina B
18 February 2023
DHL Express Worldwide
CB
Everything went well. I received the item in one week. I definitely will use Forward2me again. Thank you!
Carla A
17 February 2023
FedEx International Economy
CA
My grandchildren are crazy about tonies, a screen free entertainment system. I had purchased all those available in the US, but wanted the tonies sold in the UK. The tonies site in the UK does not ship to the US. I used forward2me to purchase the UK tonies. I was a bit scared to try it, but it worked perfectly! Great communication, options and speed. I have now used forward2me twice. I am very happy with the service and the ability to shop internationally. Don't be afraid. Try it!
Sebastian G
17 February 2023
DPD Classic
SG
It was a straight forward and cheap option to get something out of the UK to Germany. I would use it again.
Unverified Customer
17 February 2023
Unknown Shipment Details
Very cheap and secure Very cheap and secure Very cheap and secure Very cheap and secure Very cheap and secure Very cheap and secure
Gerson A
17 February 2023
DHL Express Worldwide
GA
Great service, got a vinyl soundtrack for a birthday gift, arrived super fast and in perfect condition. UK to US.
Shahiel H
17 February 2023
DHL Express Worldwide
SH
Very helpful. My package was processed trouble free. Staff are very quick to respond and help out. Nice company to deal with.
Leonard Y
16 February 2023
DHL Express Worldwide
LY
I ordered several things with AAA batteries that needed special handling. They replied to email support within a few hours each time and got me my shipment via DHL which could comply with dangerous goods regulations. It took less time for me to get my packages forwarded than it did waiting for all my packages to arrive.
Phyllis L
16 February 2023
FedEx Connect Plus
PL
Really happy with forward2me. Showed steps in the process (like where my package was in the queue to be repackaged) and sent frequent emails on the state of my package. Clean and efficient process. The repackaging kept my stuff safe and compact! Would definitely use this service again when looking to get things overseas.
Unverified Customer
16 February 2023
Unknown Shipment Details
The tracking number for the package shipped from the warehouse was not displayed, but Chris replied to me immediately, which helped me a lot. Thank you very much.
Hi
Thank you very much for your feedback.
We are really pleased to hear that you are happy with our service and that you were satisfied with the communication and support that was provided to you by Chris.
We look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
Thank you very much for your feedback.
We are really pleased to hear that you are happy with our service and that you were satisfied with the communication and support that was provided to you by Chris.
We look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
Brad B
16 February 2023
DHL Express Worldwide
BB
They had good communication, good packaging and fast turn around time.
Sing S
16 February 2023
FedEx International Priority
SS
Quick and fast! I will use again soon
Never knew there was a company that did this
Get what I want
Never knew there was a company that did this
Get what I want
Thomas T
16 February 2023
DHL Economy Select
TT
Very fast customer service.
VEry well packaged, great and kind direct contact who provided fast solutions.
VEry well packaged, great and kind direct contact who provided fast solutions.
Kirsten M
16 February 2023
FedEx International Priority
KM
An amazing service.
Parcels are repacked well and forwarded on quickly.
Shipping costs are reasonable too.
Parcels are repacked well and forwarded on quickly.
Shipping costs are reasonable too.
Amba L
16 February 2023
DHL Express Worldwide
AL
I originally signed up with MY US and they gave me the address of forward to me while my account was still being set up, after using the address, MY US could not find my parcel or tell me anything about what was going on with it. I thought I had lost it. So I signed up to forward to me online and discussed what I had done with a very helpful lady, sent through proof of purchases etc and they were able to quickly locate my package and it was showing in my account the next day. Forward to me really have their stuff together, I was surprised how quickly and easily they were able to track my item down. I was dreading that it might be misplaced or lost along the way because I didn't have an official account with them, but nope, it was so easy and straight forward, I can't say enough nice things about this company. Will 100% be using them again when I need any other items sent from the UK.
Jennifer M
15 February 2023
FedEx Connect Plus
JM
Good communication and received my item fast. Would use again.
Mary G
15 February 2023
DHL Express Worldwide
MG
Easy to use, prompt at answering all questions via email, fast and efficient service.
Christine M
14 February 2023
DHL Express Worldwide
CM
Very efficient service from uk to canada, would highly recommend
Unverified Customer
14 February 2023
Unknown Shipment Details
I had a problem with an item that was not properly delivered and Nica in no time engaged with me and swiftly and deftly resolved the problem. Her exalted level of performance demonstrates how well individuals can elevate the client experience
Unverified Customer
14 February 2023
Unknown Shipment Details
Great support and help given to a new user of the platform via live chat and also whatsapp
Unverified Customer
14 February 2023
Unknown Shipment Details
Always the best and most efficient service I've ever encountered
Darryl H
13 February 2023
FedEx Connect Plus
DH
Excellent in every way. I had my crate in 3 days and it was in good condition. Very pleased with this company.
Jessica M
13 February 2023
FedEx International Priority
JM
The site is easy to navigate. I was kept informed of all updates. I received my order quickly. I will absolutely use this service again.
Olaf P
09 February 2023
DPD Classic
OP
Registration is very simple, as is the process. Everything is explained and traceable. The order worked wonderfully and the goods arrived with me. Thank you very much. I am very satisfied.
Unverified Customer
08 February 2023
Unknown Shipment Details
Kat took time to personally assist me. Felt like a true customer!
Hi Ben.
Thank you very much for your feedback.
We are really pleased to hear that you are happy with our service and that you were satisfied with the communication and support that was provided to you by Kat.
We look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
Thank you very much for your feedback.
We are really pleased to hear that you are happy with our service and that you were satisfied with the communication and support that was provided to you by Kat.
We look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
Rob B
08 February 2023
DHL Express Worldwide
RB
First time forwarding anything so I'm not experienced with freight forwarding.
I found their website so easy I felt as if I was missing something. Their information when items arrived was thorough, and picking a shipping option and payment method was incredibly easy as well.
I really appreciate the service and will absolutely use it again.
I found their website so easy I felt as if I was missing something. Their information when items arrived was thorough, and picking a shipping option and payment method was incredibly easy as well.
I really appreciate the service and will absolutely use it again.
Michael R
08 February 2023
DHL Express Worldwide
MR
Great service only wished the prices for international shipping was cheaper but overall happy using the service.
Unverified Customer
08 February 2023
Unknown Shipment Details
Very good service for overseas customers.
Excellent response to queries - Aimee was very helpful. Reasonable price, fast shipping and the package arrived as expected.
However, it is worth noting that the shipping price calculator does not include VAT, therefore the real price is always higher than the estimation.
Excellent response to queries - Aimee was very helpful. Reasonable price, fast shipping and the package arrived as expected.
However, it is worth noting that the shipping price calculator does not include VAT, therefore the real price is always higher than the estimation.
Victoria B
08 February 2023
FedEx International Priority
VB
Easy and fast process but it's very expensive, need to reduce their prices considerably
Hi Victoria.
Thanks for the feedback.
At forward2me, we are committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee;
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
If you have not yet taken advantage of our Price Match and Free Return to Sender options, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
If you need any further assistance, please do not hesitate to contact our Customer Experience team.
Kind Regards
Hayley
Thanks for the feedback.
At forward2me, we are committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee;
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
If you have not yet taken advantage of our Price Match and Free Return to Sender options, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
If you need any further assistance, please do not hesitate to contact our Customer Experience team.
Kind Regards
Hayley
Benjamin S
07 February 2023
DHL Express Worldwide
BS
Gave me the option to wait a day and reduce my packaging cost, reduced it but 70% or so, was fantastic, other then that very proffesional and all worked perfectly, great company will try and use again in the future
Dana B
07 February 2023
DHL Express Worldwide
DB
I got what I needed in time and the live chat was very helpful