Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
05 August 2024
Unknown Shipment Details
Hi Giuliano,
I'm truly sorry to hear about your negative experience with our service and with our support staff.
We take such feedback very seriously, as our goal is to provide efficient and helpful support to all our customers.
Please accept our sincerest apologies for any inconvenience caused.
We are addressing this matter internally to ensure it doesn't happen again. Your time is valuable, and we regret that this interaction was not up to our standards.
Many thanks,
Forward2me
I'm truly sorry to hear about your negative experience with our service and with our support staff.
We take such feedback very seriously, as our goal is to provide efficient and helpful support to all our customers.
Please accept our sincerest apologies for any inconvenience caused.
We are addressing this matter internally to ensure it doesn't happen again. Your time is valuable, and we regret that this interaction was not up to our standards.
Many thanks,
Forward2me
Unverified Customer
04 August 2024
Unknown Shipment Details
I have so far shipped two parcels through them, only registered with them because of the UK shipping possibility.
I had to write numerous emails in order to ship my parcels. In case with my parcel from the US it took quite a communication via emais, but in the end I have received my parcel.
What I like about Forward2me is variety of mailing companies to choose from, tracking possibility and fast delivery once shipped.
Pity that it just takes lengthy communication to get parcel shipped.
I had to write numerous emails in order to ship my parcels. In case with my parcel from the US it took quite a communication via emais, but in the end I have received my parcel.
What I like about Forward2me is variety of mailing companies to choose from, tracking possibility and fast delivery once shipped.
Pity that it just takes lengthy communication to get parcel shipped.
Hi Aika,
Thank you for your feedback. I’m sorry to hear about the challenges you faced with shipping your parcels. We understand how frustrating it can be to deal with multiple emails. I'm glad to hear that it eventually worked out and that you’re looking forward to receiving your parcel from the US. We’re continuously working to improve our process to ensure a smoother experience in the future. If you have any further concerns or need assistance with anything else, please feel free to reach out.
Thank you for your patience and understanding.
Best regards,
Forward2me
Thank you for your feedback. I’m sorry to hear about the challenges you faced with shipping your parcels. We understand how frustrating it can be to deal with multiple emails. I'm glad to hear that it eventually worked out and that you’re looking forward to receiving your parcel from the US. We’re continuously working to improve our process to ensure a smoother experience in the future. If you have any further concerns or need assistance with anything else, please feel free to reach out.
Thank you for your patience and understanding.
Best regards,
Forward2me
Unverified Customer
04 August 2024
Unknown Shipment Details
Excellent customer care experience, was contacted by Joyce, who replied very quickly. No problems with my order, 2nd time customer and will be returning :)
Many thanks for the 5 star review for Joyce❤️
Unverified Customer
04 August 2024
Unknown Shipment Details
Best shipping rates and services. Very good customer services. Im 3 years customer . Special thanks to my agent Jane
Many thanks for the 5 star review for Jane❤️
Unverified Customer
04 August 2024
Unknown Shipment Details
Incredible customer service! Joyce from the Wilmington Warehouse in Delaware, USA, has been super reactive and helpful!
Many thanks for the 5 star review for Joyce❤️
Unverified Customer
04 August 2024
Unknown Shipment Details
Thank you Julie
Many thanks for the 5 star review for Julie❤️
Shirley Stiff
04 August 2024
DHL Express Worldwide
SS
Excellent service my packages always arrive in a timely manner you guys are the best!!!!!!
Many thanks for the 5 star review. 😊
Unverified Customer
03 August 2024
Unknown Shipment Details
Good and fast service! Thank you Joyce from forward2me Preston Lancashire UK
Many thanks for the 5 star review for Joyce❤️
customer
03 August 2024
UPS Worldwide Expedited
C
My furniture came damaged and they refused to refund me for it.
Hi,
Thank you for your feedback.
We noticed that you chose UPS Expedited, which is the most affordable option.
It's important for customers to understand the necessary steps when receiving a damaged item upon delivery. All customers needs to take the following photos:
Photograph of the damaged item
Photograph of any external damage to the box
Photograph of the external box showing the shipping label
Photograph of internal packaging
Proof of purchase or invoice for goods purchased, showing the value of the goods
These documents and photos are essential for us to proceed with a claim. Without them, we cannot move forward. For more information, please visit our FAQ: https://forward2me.zendesk.com/hc/en-gb/articles/360016369139--Reporting-Damaged-Shipments
Additionally, we recommend adding Protect+ Guarantee for customers who want to ensure a refund for the value of the damaged items. For this service visit this page https://www.forward2me.com/protection-guarantee/
Unfortunately, given the situation no claims has been processed with the couriers due to missing information of documentations.
Many thanks,
Forward2me
Thank you for your feedback.
We noticed that you chose UPS Expedited, which is the most affordable option.
It's important for customers to understand the necessary steps when receiving a damaged item upon delivery. All customers needs to take the following photos:
Photograph of the damaged item
Photograph of any external damage to the box
Photograph of the external box showing the shipping label
Photograph of internal packaging
Proof of purchase or invoice for goods purchased, showing the value of the goods
These documents and photos are essential for us to proceed with a claim. Without them, we cannot move forward. For more information, please visit our FAQ: https://forward2me.zendesk.com/hc/en-gb/articles/360016369139--Reporting-Damaged-Shipments
Additionally, we recommend adding Protect+ Guarantee for customers who want to ensure a refund for the value of the damaged items. For this service visit this page https://www.forward2me.com/protection-guarantee/
Unfortunately, given the situation no claims has been processed with the couriers due to missing information of documentations.
Many thanks,
Forward2me
Unverified Customer
02 August 2024
Unknown Shipment Details
They are customer-friendly and respond quickly, and the package also arrived very quickly.
Many thanks for the 5 star review. 😊
Unverified Customer
02 August 2024
Unknown Shipment Details
I just started, and my amazon delivery was not received or lost. Amazon delivery along with pics is posted in my amazon account. However, no further communication from forward2me other than they can’t do anything about it.
A second package made it, and I initiated shipment; however, the tracking number is not recognized even after 4 days.
I will update my review; however, I am not having great start.
Update: Communication after I posted this review has been great. From those communications, I am convinced that the item lost was not delivered to my Forward2me address by Amazon. Thus, the issue may be from Amazon’s side.
Tracking number for another shipment is now updated.
I am still using the service and hoping to have better experience with time.
A second package made it, and I initiated shipment; however, the tracking number is not recognized even after 4 days.
I will update my review; however, I am not having great start.
Update: Communication after I posted this review has been great. From those communications, I am convinced that the item lost was not delivered to my Forward2me address by Amazon. Thus, the issue may be from Amazon’s side.
Tracking number for another shipment is now updated.
I am still using the service and hoping to have better experience with time.
Hi Mussie,
Thank you for your update and for recognizing our improved communication. We're pleased to hear that our interactions have helped clarify the situation. It’s unfortunate that the lost item seems to have been an issue on Amazon's side, but we appreciate your understanding.
We're glad to see that the tracking number for your other shipment has been updated. We value your continued use of our service and are committed to ensuring that you have a better experience moving forward.
If you have any further concerns or need additional assistance, please don't hesitate to reach out. We're here to help!
Best regards,
Forward2me
Thank you for your update and for recognizing our improved communication. We're pleased to hear that our interactions have helped clarify the situation. It’s unfortunate that the lost item seems to have been an issue on Amazon's side, but we appreciate your understanding.
We're glad to see that the tracking number for your other shipment has been updated. We value your continued use of our service and are committed to ensuring that you have a better experience moving forward.
If you have any further concerns or need additional assistance, please don't hesitate to reach out. We're here to help!
Best regards,
Forward2me
Unverified Customer
02 August 2024
Unknown Shipment Details
Excellent service and quick response and I thank Joyce for her help.
Many thanks for the 5 star review for Joyce❤️
Unverified Customer
02 August 2024
Unknown Shipment Details
Awesome help from Joyce with clearing parcels for shipping!!
Many thanks for the 5 star review for Joyce❤️
Kelly
02 August 2024
UPS Express Saver
K
Very quick! I was pleasantly surprised. I took a leap trying this service and I’m so happy it worked out
Many thanks for the 5 star review. 😊
Unverified Customer
01 August 2024
Unknown Shipment Details
I have used the service provided by forward2me multiple times and I can only recommend it. Packages are quickly processed and the shipping rates they provide are very fair. They also provide a lot of information about every package and every shipment in the dashboard that is very easy to use. But the best of all is the great customer support. The Wilmington, DE warehouse, where my US address is, has got very nice, committed and competent support staff who always try their best to help you with your individual problems and questions. For example, support staff Nica helped me split a package that was too heavy into two smaller ones and saved me hundreds of dollars. She then tracked my shipment and made sure everything went well. Great customer support!
Hi Malte,
Thank you so much for your glowing feedback! We're glad to hear that you have had such positive experiences with our service multiple times. It's wonderful to know that our quick processing, fair shipping rates, and user-friendly dashboard have met your expectations.
We are especially pleased to hear about your experience with our Wilmington, DE warehouse and our support staff. Nica will be delighted to hear your kind words! We're glad she could assist you in splitting your package and saving you money, and that she ensured your shipment went smoothly.
Best regards,
Forward2me
Thank you so much for your glowing feedback! We're glad to hear that you have had such positive experiences with our service multiple times. It's wonderful to know that our quick processing, fair shipping rates, and user-friendly dashboard have met your expectations.
We are especially pleased to hear about your experience with our Wilmington, DE warehouse and our support staff. Nica will be delighted to hear your kind words! We're glad she could assist you in splitting your package and saving you money, and that she ensured your shipment went smoothly.
Best regards,
Forward2me
Unverified Customer
01 August 2024
Unknown Shipment Details
Great service from ( joyce)
Many thanks for the 5 star review for Joyce❤️
Unverified Customer
01 August 2024
Unknown Shipment Details
Two of my parcels vanished into thin air and, understandably, I was rather upset about it. Thankfully, Forward2me Support are excellent. They took my concerns very seriously and the representative I had, Aimee, proceeded to do everything she could to find my parcels. Sadly, they could not be found, but I did receive a full refund, plus compensation for the inconvenience caused.
Hi Zoe,
I am truly sorry to hear that two of your parcels went missing and understand how upsetting that must have been.
I am, however, pleased to know that our support team, particularly, was able to assist you effectively. We strive to provide excellent service, and it’s rewarding to hear that our efforts to resolve the situation and provide compensation were appreciated.
Thank you for your understanding and patience.
Many thanks,
Forward2me
I am truly sorry to hear that two of your parcels went missing and understand how upsetting that must have been.
I am, however, pleased to know that our support team, particularly, was able to assist you effectively. We strive to provide excellent service, and it’s rewarding to hear that our efforts to resolve the situation and provide compensation were appreciated.
Thank you for your understanding and patience.
Many thanks,
Forward2me
Unverified Customer
01 August 2024
Unknown Shipment Details
I got a broken laptop with a hole in the screen, I will not use their service again, they repackage the items !
Hi Tiago,
I am very sorry to hear about the condition in which you received your laptop. I understand how frustrating this experience must be.
It appears that UPS Standard Single which works for road services. We also notice that no Protect+ was added to this shipment. Therefore, we will be filing a claim with UPS, and any compensation offered will be provided by them according to their terms of trade.
We would advised customer to choose express shipping if they are shipping items like expensive laptops, as you choose road service it travels within the network.
If any customer wishes to receive a full claim for the total value, we encourage them to add Protect+ Guarantee. You can review the terms of this guarantee at the following link: https://www.forward2me.com/protection-guarantee/
Please note that your items were not repacked by forward2me and they were shipped as is. We unfortunately do not have control over how it is handled once it leaves our warehouse or during its time with UPS.
If a customer wishes to request repacking for added safety, there is an additional charge of £3.
Many thanks,
Forward2me
I am very sorry to hear about the condition in which you received your laptop. I understand how frustrating this experience must be.
It appears that UPS Standard Single which works for road services. We also notice that no Protect+ was added to this shipment. Therefore, we will be filing a claim with UPS, and any compensation offered will be provided by them according to their terms of trade.
We would advised customer to choose express shipping if they are shipping items like expensive laptops, as you choose road service it travels within the network.
If any customer wishes to receive a full claim for the total value, we encourage them to add Protect+ Guarantee. You can review the terms of this guarantee at the following link: https://www.forward2me.com/protection-guarantee/
Please note that your items were not repacked by forward2me and they were shipped as is. We unfortunately do not have control over how it is handled once it leaves our warehouse or during its time with UPS.
If a customer wishes to request repacking for added safety, there is an additional charge of £3.
Many thanks,
Forward2me
Unverified Customer
31 July 2024
Unknown Shipment Details
Sehr hilfreicher Service. Top. Alle Fragen wurden beantwortet, kaum Wartezeit vorab. So soll es sein!
Many thanks for the 5 star review. 😊
Unverified Customer
30 July 2024
Unknown Shipment Details
I use forward2me whenever I buy items from the UK that cannot be shipped to my address in the EU and always found the experience to be seamless. I recently had an issue with making payment for the onward shipment and realised there is a Whatsapp customer service option. I was served by Jane in this instance who was very quick in responding and was able to immediately solve my issue. Highly recommend.
Many thanks for the 5 star review for Jane❤️
Unverified Customer
30 July 2024
Unknown Shipment Details
Jane helped me a lot!
Very friendly and kind:)
Very friendly and kind:)
Many thanks for the 5 star review for Jane❤️
Unverified Customer
29 July 2024
Unknown Shipment Details
All when smooth and I received my package 2 days earlier.
Thanks to @Ewa, Joyce, Aimee, and Nica.
Greets from Zagreb.
Thanks to @Ewa, Joyce, Aimee, and Nica.
Greets from Zagreb.
Thank you for your feedback! We're delighted to hear that everything went smoothly and that you received your package ahead of schedule. It's wonderful to know that Ewa, Joyce, Aimee, and Nica could assist you. Greetings from all of us, and we look forward to serving you again soon!
Many thanks,
Forward2me
Many thanks,
Forward2me
Unverified Customer
29 July 2024
Unknown Shipment Details
I was skeptical at first, but the reviews are genuine and it’s all good! So happy with this forwaring service!!! I ordered something from the US to Germany, and then let it ship from there to Belgium
Customer service is very responsive too. I was helped by Jane.
Customer service is very responsive too. I was helped by Jane.
Thank you so much for your feedback! It's great to know that our customer service team was able to assist you effectively. We're glad we could help with your shipment from the US to Germany and then to Belgium. If you need anything else, feel free to reach out. Thanks for recommending us!
Many thanks,
Forward2me
Many thanks,
Forward2me
Unverified Customer
29 July 2024
Unknown Shipment Details
EDIT:
After an initially disappointing experience, Forward2Me did follow through and make things right, which I appreciate.
The original issue was not their fault, as I always maintained. My initial frustration was to do with their slow support at the beginning, and feeling like I was caught out with no recourse or resolution offered. I appreciate that they acknowledged this and appear to have taken my feedback on board.
After an initially disappointing experience, Forward2Me did follow through and make things right, which I appreciate.
The original issue was not their fault, as I always maintained. My initial frustration was to do with their slow support at the beginning, and feeling like I was caught out with no recourse or resolution offered. I appreciate that they acknowledged this and appear to have taken my feedback on board.
Hi Sam,
Thank you for sharing your feedback with us. We are sincerely sorry for the initial frustration you experienced with our support.
We appreciate your understanding that the original issue was beyond our control. We are pleased that our follow-up efforts helped to resolve your concerns and meet your expectations.
Rest assured, we have taken your feedback seriously and are committed to improving our service. Thank you for giving us the opportunity to make things right.
Many thanks,
Forward2me
Thank you for sharing your feedback with us. We are sincerely sorry for the initial frustration you experienced with our support.
We appreciate your understanding that the original issue was beyond our control. We are pleased that our follow-up efforts helped to resolve your concerns and meet your expectations.
Rest assured, we have taken your feedback seriously and are committed to improving our service. Thank you for giving us the opportunity to make things right.
Many thanks,
Forward2me
Unverified Customer
29 July 2024
Unknown Shipment Details
Greate experience with forward2me and specially Julie esily solved my issue
Many thanks for the 5 star review for Julie❤️
Chila
29 July 2024
UPS Express Saver
C
Perfekt Service Thank you very much
Many thanks for the 5 star review. 😊
Katerina Novakova
28 July 2024
UPS Standard Single
KN
Used the German warehouse and everything went smoothly and quick. Will be using again
Many thanks for the 5 star review. 😊
Unverified Customer
28 July 2024
Unknown Shipment Details
Excellent reliable service
Many thanks for the 5 star review. 😊
Gaurav Chawla
27 July 2024
UPS Standard Single
GC
Good Communication
Many thanks for the 5 star review. 😊
Unverified Customer
27 July 2024
Unknown Shipment Details
NIKA from the UK warehouse provided me with a quick response. She was extremely helpful to me. Kat is also extremely helpful. Both always come back with answers and solutions. I enjoy using this company because of NICA and Kat's excellent customer service.
Thank you for your feedback! I'm glad to hear that Nica and Kat have been so helpful and responsive. It's wonderful to know that their excellent customer service is making a positive impact on your experience with us. We'll make sure to pass along your kind words to them.
Many thanks,
Forward2me
Unverified Customer
26 July 2024
Unknown Shipment Details
Excellent customer service by Regilyn and Jane!
Many thanks for the 5 star review for Jane and Regilyn❤️
Unverified Customer
26 July 2024
Unknown Shipment Details
Zeer goede forwarding service. Pakket wordt bij aankomst snel verwerkt en er zijn veel opties om te verzenden. Customer service is ook vriendelijk en snel.
Many thanks for the 5 star review. 😊
Unverified Customer
26 July 2024
Unknown Shipment Details
I bought a Blu-Ray from Crunchyroll in the US and had it forwarded to me in germany.
After they received my package from Crunchyroll, they took just 1-2 days to process and send it to me via UPS.
Customs was no issue as well. They put the invoice with all important information in a plastic bag on the outside of the package
After they received my package from Crunchyroll, they took just 1-2 days to process and send it to me via UPS.
Customs was no issue as well. They put the invoice with all important information in a plastic bag on the outside of the package
Thank you for your feedback! We're glad to hear that your Blu-Ray from Crunchyroll was processed and forwarded to you quickly and that customs was smooth. It's great to know that the invoice was well-handled and placed securely on the package. If you have any more needs or questions, feel free to reach out!
Unverified Customer
26 July 2024
Unknown Shipment Details
I had a fantastic experience using forward2me. Nica was particularly helpful in resolving a problem I encountered with my shipment in Japan. Her responsiveness and expertise made all the difference.
Many thanks for the 5 star review for Nica❤️
Unverified Customer
25 July 2024
Unknown Shipment Details
Nica responded to my question promptly
Many thanks for the 5 star review for Nica❤️
Unverified Customer
25 July 2024
Unknown Shipment Details
I had issues with adding my package value and reached out to Customer support and got in touch with Kat. She was very helpful, solved my issue and also provided me with additional resources. 10/10!
Many thanks for the 5 star review for Kat❤️
Unverified Customer
24 July 2024
Unknown Shipment Details
Jane was a fantastic help! Super speedy reply on whatsapp and very friendly! Thanks!
Many thanks for the 5 star review for Jane❤️
Unverified Customer
24 July 2024
Unknown Shipment Details
Jane was amazing!! Very helpful and efficient. She resolved my issue in no time.
Many thanks for the 5 star review for Jane❤️
Unverified Customer
24 July 2024
Unknown Shipment Details
Ho ricevuto un pacco per un altro voglio il rimborso sono truffatori
Hi Marco,
Thanks for the feedback.
We want to assure you that we take your concerns seriously. We attempted to locate your account using the provided name but were unable to do so and we cannot locate customer with account email and phone number supplied.
In order to help please email us and supply the tracking and shipment reference the goods shipped with us.
Please email us at info@forward2me.com attention to "Aimee”.
Many thanks!
Thanks for the feedback.
We want to assure you that we take your concerns seriously. We attempted to locate your account using the provided name but were unable to do so and we cannot locate customer with account email and phone number supplied.
In order to help please email us and supply the tracking and shipment reference the goods shipped with us.
Please email us at info@forward2me.com attention to "Aimee”.
Many thanks!
Unverified Customer
24 July 2024
Unknown Shipment Details
The support team was very attentive, competent and friendly. The answers were quick and precise. I recommend it! Thank you to Jane who was always available!
Many thanks for the 5 star review for Jane❤️
Unverified Customer
24 July 2024
Unknown Shipment Details
Great service very helpful staff
Many thanks for the 5 star review. 😊
Unverified Customer
24 July 2024
Unknown Shipment Details
I HAD A GREAT EXPERIENCE WITH THE AGENT NICA FROM FORWARD2ME!
Many thanks for the 5 star review for Nica❤️
Unverified Customer
23 July 2024
Unknown Shipment Details
good price, great customer service, fast package delivery
We're glad to hear that you were pleased with our pricing, customer service, and fast package delivery. If you have any more needs or questions, we're here to help!
Thanks for choosing Forward2me!
Thanks for choosing Forward2me!
Kaycee O'Connor
23 July 2024
FedEx Connect Plus
KO
The repackaging that I requested to combine the packages did not happen and things were not packaged well so my items arrived damaged.
Update: Customer service refunded my shipping fees and took great care of me, they were very communicative. Will do business with them again.
Update: Customer service refunded my shipping fees and took great care of me, they were very communicative. Will do business with them again.
Hi Kaycee,
Thanks for the feedback.
We would like to investigate the issue how the damage was done.
Please contact us at info@forward2me.com.
Please provide the following information:
Photograph of the damaged item
Photograph of any external damage to the box
Photograph of the external box showing the shipping label
Photograph of internal packaging
Proof of purchase or invoice for goods purchased, showing the value of the goods.
Many thanks,
Forward2me
Thanks for the feedback.
We would like to investigate the issue how the damage was done.
Please contact us at info@forward2me.com.
Please provide the following information:
Photograph of the damaged item
Photograph of any external damage to the box
Photograph of the external box showing the shipping label
Photograph of internal packaging
Proof of purchase or invoice for goods purchased, showing the value of the goods.
Many thanks,
Forward2me
Unverified Customer
22 July 2024
Unknown Shipment Details
My parcel arrived at the warehouse without my account number due to the vendor's negligence. Jane was able to assign my parcel to my account and report back to me very quickly and efficiently.
Many thanks for the 5 star review for Jane❤️
Unverified Customer
22 July 2024
Unknown Shipment Details
Special Request
I needed a special request for a purchase inside the UK prior to it being sent out to Canada. Kat in the warehouse team was very accommodating and successfully helped me with my request. This was outside the scope of their normal service so I greatly appreciate her help in making it happen.
I needed a special request for a purchase inside the UK prior to it being sent out to Canada. Kat in the warehouse team was very accommodating and successfully helped me with my request. This was outside the scope of their normal service so I greatly appreciate her help in making it happen.
Many thanks for the 5 star review for Kat❤️
Unverified Customer
22 July 2024
Unknown Shipment Details
I was helped by Nica and she was great help. Nice, patient, helpful Should change her name in for Tripple A support into NicAAA
Many thanks for the 5 star review for Nica❤️
Unverified Customer
21 July 2024
Unknown Shipment Details
Kat from UK location is always fantastic. Kat always gets back to me quickly with the correct solution. Kat, seems to be working all the time, but always sees my problem to the end. Thanks Kat,really makes it so easy to work with Forward2me
Many thanks for the 5 star review for Kat❤️
Unverified Customer
20 July 2024
Unknown Shipment Details
Great service, works perfectly and never had a single issue, also customer service - especially Joyce - is top of the pops! -Stefanie
Many thanks for the 5 star review for Joyce❤️
Unverified Customer
20 July 2024
Unknown Shipment Details
I'm a new italian customer with an address in Wilmington and I had some question about shipping services so I've contacted Forward2me customer care. I was helped by Julie who handled my questions with competence and care!
Many thanks for the 5 star review for Julie❤️
Agent Nica didn't even bother to apologize to me!
This is truly a shameful thing!