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Customer Reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it.  Every review is shown unedited and in full.

4.6 5

5
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Based on 15868 reviews
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reviews of forward2me
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United States of America
DHL Express Worldwide
VC
Purchased a jacket from Harrods for my wife and used the Forward2me service for the first time. It was very quick and reliable. Thank you.
Unknown Country
Unknown Shipment Details
*ESTIMATE FUNCTION ON WEBSITE MISLEADING* I wanted to buy an item from Amazon in Turkey. I found this company and it had amazon as one of the companies it dealt with. Their website has an option for getting an estimate of the postage and asks that you enter the dimensions. I went onto amazon and the *only* dimensions are for the item itself , so I entered those. The quote was €40. I bought the item , it was shipped to the turkey warehouse and when I got the postage bill , it was over €80! *TWICE* the estimate. I contacted the customer care and they refused to accept that their website should be clearer. I cannot believe I am first person this happened to and therefore the problem on the website should have been fixed by now. Ultimately , the company did not offer any discount or refund but merely blamed me for the issue.
Algeria
DHL Express Worldwide
ML
Steadfast and trustworthy, but not much shipping choices for shipments to Algeria. Minimum cost of shipping remains relatively high…very high!
Also wish that the free storage service period be extended beyond minimum of 30 days.
Thank you anyway for your good service.
Gibraltar
DHL Express Worldwide
DR
we've been using this service for years at my work place and decided to try it for personal use and I cannot recommend them enough - very flexible options and super fast turnaround.
Hong Kong
FedEx International Economy
VC
The parcel forwarding of alcoholic drinks is less straight forward… take much additional time for contacting customer representatives and waiting for checking and so. It will be better if the process can be made in the system directly
forward2me
Hi,

Many thanks for your feedback, this is very important to us.

I do understand that it does take a little longer for alcohol packages to be shipped and that you need to contact our customer services to process this manually for you however due to regulations varying from country to country, we need to check if there are any special requirements for your country before going ahead with shipping.

Please accept my sincere apologies for the delays you incurred however this is to ensure that your goods can be shipped smoothly without any issue with customs clearance.

Kind regards,
Tracy.
Italy
DHL Express Worldwide
AC
Consigliato, per eventuali futuri acquisti sicuramente mi affiderò ancora a loro.
Japan
FedEx International Economy
HY
案内が早い、質問の回答が早い、送料が安い(但し20ポンド以下)
梱包が丁寧
Netherlands
UPS Standard Single
VC
Really good and reliable
United States of America
FedEx International Priority
VC
Very quick and easy transaction. Had 0 issues getting my product to the US.
United Kingdom
DHL Economy Select
AJ
Flawless!!!!! My parcel arrived and went through all procedures and processes super fast. I was surprised at the cost. I’m happy. I’m glad I chose forward2me. From Europe to London in lightening fast time and cost effective. Thanks again
United States of America
DHL Express Worldwide
VC
Great service. recommended..
Germany
DHL Economy Select
VC
Perfekt Service
Cyprus
DHL Express Worldwide
VC
Great, am satisfied
United Kingdom
DHL Economy Select
VC
VERRY GOOD WOULD USE AGAIN
Taiwan
DHL Express Worldwide
VC
It is clean on the reviewing and sorting of items and packages, the handling is also really really fast, as a forwarding company, this is the quality that is crucial. I used multiple location addresses and send different values and types of items, all fine and well. Overall, an outstanding company.
Japan
FedEx International Economy
M
システムがわかりやすくて、安心して利用することが出来ました。
Australia
DHL Express Worldwide
VC
Speed of delivery and active tracking were very nice, packaged well and overall a smooth transition.
United Kingdom
DHL Economy Select
DH
A great service. Helped me to get two items from Germany easily. Great help when needed.
Sweden
DHL Economy Select
R
Fantastic costumer support, I cannot overstate that. I received my package safe and sound within the expected time.
Germany
DHL Economy Select
VC
Schnelle Lieferung alles top
United States of America
DHL Express Worldwide
VC
I had quite a journey with this company my first time out I ordered something that came in three packages, however I know how the delay is with customs etc. so I asked for all the packages to be gathered into one shipment they reiterated to me that it would, I asked three times to confirm they said they would because I knew they would get lost or delayed I even told them I was afraid and reassured me twice of this that it would be shipped into one package anyway… what I was afraid of happened they did not merge the packages together due to their own human error I received one within 2 days after shipping 2 of them ended up at the wrong address and DHL WAS AMAZING to find out what happened and helped me, I ended up getting my packages two weeks later and a refund from forwardtome for the shipping delay.. took about three weeks to get all my packages which were supposed to come within two days make sure that you merge your packages together and if applicable that you tell them to put a prior notice if you’re importing any consumables I received everything otherwise they did try to help me with finding out the issue and apologized for the mistake and the unconvinience they are honest and accepted their fault. I do recommend them because I rather have someone pay attention to me if issues arise
Mauritius
FedEx International Economy
VC
Great service when you live far
United States of America
FedEx International Priority
VC
Great service! recommended to everyone.
United States of America
FedEx International Priority
RC
One of my shipments was completely destroyed. It had Never happened and I always got my packages perfectly. This shipment almost every item was completely shattered and damaged. Which was devastating since they are rare collectibles
forward2me
Hi,

Many thanks for your feedback, this is very important to us.

I'm sorry to hear that one of your packages has arrived damaged, I know this must be very disappointing for you however I have checked our emails and I don't see that you have reported this to our customer service team for us to investigate.

I will contact you directly via email to obtain the details so I can look at this further.

Kind regards,
Tracy.
Seychelles
FedEx International Economy
VC
My parcel came in a timely manner and shipping process was smooth. Great Service!!
Saudi Arabia
DHL Express Worldwide
VC
The best experience I have had with forward to me, they fast in shipping although the customer service are excellent in responding and dealing with clients orders really love it ?
United States of America
FedEx Connect
VC
Explanation of services. Excellent communication, packing, and handling of package, followed by forwarding. All required 2 weeks.

Disappointed that insurance was so expensive.
forward2me
Hi,

Many thanks for your feedback, I'm pleased to hear that you are happy with our service.

Kind regards,
Tracy,
Malta
DHL Express Worldwide
MZZ
I am extremely satisfied and when I have any queries they are always answered almost immediately by email. A little disappointed by brexit.
Ghana
DHL Express Worldwide
CM
You are the best and the most I love about your site is the fastness in delivering my package, it arrived the same time you said you will deliver. I also love the Bitcoin payment too it helped me so much in paying for my package it is not everyone that has other method of payment. Thanks so much forward2me
Australia
FedEx International Priority
SM
Always great service from Forward2me. Response time from them receiving parcels to sending it on is so fast, delivery time is excellent and costs are great.
Canada
DHL Express Worldwide
EL
They were quick to ship the package and have Excellent customer service.
United States of America
DHL Express Worldwide
VC
Very reliable. Already used it 3 times to ship to US. Easy to use and self serve website. Definitely recommend.
Germany
DHL Express Worldwide
GLL
EXCELLENT CUSTOMER SERVICE
United States of America
FedEx International Economy
VC
I recommend it
South Africa
DHL Express Worldwide
MG
They were very helpful and responsive when it looked like one of 5 books was missing from my order. They went and checked with the warehouse and remedied the mistake right away. Packing and dispatching worked seemlessly; I received everything in good condition. I can definitely recommend this company and plan to make use of their service again in the future.
Unknown Country
Unknown Shipment Details
At first I wasn't sure if this service was trustworthy but I still decided to take the risk. And it was the best decision I made! Very smooth process and item came very well packed. Will definitely use forward2me again :)
Denmark
DHL Express Worldwide
VC
At first I wasn't sure if this service was trustworthy but I still decided to take the risk. And it was the best decision I made! Very smooth process and item came very well packed. Will definitely use forward2me again :)
United States of America
DHL Express Worldwide
CW
Easy/fast/great service! Received item promptly.
India
DHL Express Worldwide
VC
Highly recommended
Cyprus
DHL Express Worldwide
VC
Quick delivery and excellent repacking when needed.
Japan
DHL Express Worldwide
YT
すぐ発送してくれるので、このサービスはとても便利です。
Romania
DHL Economy Select
M
Fast delivery, excellent communication, nice and custom oriented personnel. Thank you Kat, Hayley and warehouse team.
Israel
DHL Express Worldwide
VC
I am very happy with their service. They are very quick to send out notifications and parcels. Thank you!
Unknown Country
Unknown Shipment Details
They sent my package from the UK and I received it in a couple of days. Good service!
United States of America
UPS Economy
RK
The forwarding service is great for products you can't get here in the U.S. Easy to use and lots of shipping options.
Saudi Arabia
DHL Express Worldwide
RM
My experience was bad, the shipping price is very high, I did not have a repackage, only DHL is available! I had to pay for the shipment to reach me, I will not repeat dealing with you again and I will not advise anyone about you, I commend the communication service is the best.
United States of America
DHL Express Worldwide
VC
Great communication quickly shipped
United States of America
DHL Express Worldwide
VC
The service was quick delivery no problems w customs within a week package was delivered. Thanks
France
FedEx International Economy
SC
Very well structured and easy to use. Also, Simon packaged my last items, he did an amazing job, give him a raise.
Japan
UPS Express Saver
VC
Good .
Thanks
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