Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
23 March 2026
Unknown Shipment Details
Unverified Customer
21 March 2026
Unknown Shipment Details
I used Forward2Me for the first time and shortly after ordering my items, realised that there would be a significant delay for delivery to my country of residence due to circumstances outside of our control. Because of this, I contacted them to see if the parcel could be forwarded to a UK address, to a family member. Due to the circumstances, Forward2Me agreed and Kyla in their customer services department has been excellent in helping ensure that the packages were processed and sent onto me.
Thank you for sharing your experience with us.
We completely understand that unexpected delays can arise due to circumstances beyond your control, and we’re glad we were able to support you with an alternative solution. It’s great to hear that forwarding your parcel to a UK address worked out well in the end.
We truly appreciate your kind words about Kyla — we’ll be sure to pass along your feedback to her. She’ll be delighted to know her assistance made a positive difference.
We completely understand that unexpected delays can arise due to circumstances beyond your control, and we’re glad we were able to support you with an alternative solution. It’s great to hear that forwarding your parcel to a UK address worked out well in the end.
We truly appreciate your kind words about Kyla — we’ll be sure to pass along your feedback to her. She’ll be delighted to know her assistance made a positive difference.
Unverified Customer
20 March 2026
Unknown Shipment Details
Postage extortion / total scam
I had 4 packages sent and the postage was quoted as 240€! Then they said “oh if you pay us 15€ we can repackage and get it to 160€.. I mean, by that point it’s extortion, they have all your stuff and will just bin it if you don’t pay up.
So I paid the 15€ and guess what… postage was 300€!!!… I complained repeatedly and they just gave that same bs line again and again about “oh it’s volume not weight soz”
UPDATED
They read this review a contacted me and refunded the difference. Pity they refused to ack anything until I did this… adjusted the rating to 3.
In the end it worked but I don’t think I would ever go through the risk/process again.
I had 4 packages sent and the postage was quoted as 240€! Then they said “oh if you pay us 15€ we can repackage and get it to 160€.. I mean, by that point it’s extortion, they have all your stuff and will just bin it if you don’t pay up.
So I paid the 15€ and guess what… postage was 300€!!!… I complained repeatedly and they just gave that same bs line again and again about “oh it’s volume not weight soz”
UPDATED
They read this review a contacted me and refunded the difference. Pity they refused to ack anything until I did this… adjusted the rating to 3.
In the end it worked but I don’t think I would ever go through the risk/process again.
Thank you for updating your review and sharing your experience. We’re glad that the refund issue was eventually resolved, though we completely understand your frustration with the process. Your feedback is very important to us, and we’ll take it on board to improve how we handle situations like this in the future.
We truly appreciate your time and honesty, and we hope we might have the opportunity to make your next experience smoother.
We truly appreciate your time and honesty, and we hope we might have the opportunity to make your next experience smoother.
Maria Sanchez
20 March 2026
UPS Express Saver
MS
EXCELLENT SERVICE. EVERYTHING WAS ON TIME !
Many thanks for the 5 star review. 😊
Unverified Customer
19 March 2026
Unknown Shipment Details
Reasonable prices for organising and shipping packages. Staff is friendly and very responsive with all requests and questions I had. Jhe from the warehouse in Germany has been helpful the entire time, notifying me about the progress of my package. Inquiring directly about the state of my package after it arrived, which was impeccable, shows that customer satisfaction is important to them.
Thank you very much for your kind feedback.
We’re really pleased to hear that you found our pricing reasonable and our team friendly and responsive throughout your experience. It’s especially great to know that Jhe from our Germany warehouse kept you well informed and ensured everything was handled smoothly.
We’re really pleased to hear that you found our pricing reasonable and our team friendly and responsive throughout your experience. It’s especially great to know that Jhe from our Germany warehouse kept you well informed and ensured everything was handled smoothly.
Unverified Customer
18 March 2026
Unknown Shipment Details
This is an edited review after Forward2Me was able to address some of my concerns regarding my shipment. I will address the story here, as I think it could help you if you want to use this service. I also have included feedback on areas I think the company can improve, as well as appreciation for some of the things that did eventually go right.
I ordered a medical testing supplies kit that unfortunately has run into FDA regulatory issues. I do want to acknowledge that the Trump administration is absolutely responsible for the regulatory problems around getting important medical care, supplies, and treatments, so there are those of us that are trying to use shipping forwarding services. That being said, MyGermany used to ship this item, and some other re-shippers will also do this too with varying degrees of success. After the acquisition, Forward2Me will not ship the items, which is something that caught me by surprise. There are other people who have tried this with Forward2Me, please be advised, if you are ordering what I ordered, they are not going to ship it through. Forward2Me says they don't want to take the risk with CBP intercepting the packages, so take that as you will if you are a customer.
I initially complained after being told I would have to pay around $30 (total costs) to ship the item domestically within Germany to return the item, and was told the charge was non-waivable. The customer service team eventually was able to step in to assist me. The company agreed on a one-time basis to waive the charge and ship the item back to the original supplier.
There was (and is) still some stress as I had to reach out to the supplier and plead for a return given that there had been some delays in time. At this point I am still hoping the supplier company, based on a conversation I had with their customer rep, will refund me, but we are technically past the 14 day window the original supplier has. And unfortunately, that does put me at risk of losing the money on the item. Foward2Me will cover returns up to 7 days but please be advised, that is a pretty narrow window. I encountered some issues with the website accepting a return address. The customer rep Jus tried to help, but I think the website had difficulty properly reading the address. That will add time to any return you may want to process on your end.
I do want to thank Joyce who took over on a lot of this request, and also Aimee, who also helped out and finished out the request getting the item shipping back to the supplier. They stuck with me through a difficult period on the request and, in fairness to them, did their best to help explain the website and how to use it. Aimee provided detailed instructions and Joyce followed up with easier-to-follow pictures when I didn't understand the text instructions at first. There were some disagreements about pricing/expenses but the company eventually decided to try to help out I think to address the dissatisfaction I had at that time.
I do think that some of the reviews here complaining about pricing transparency and such have validity - what you get on a shipping quote can often be a lot lower than what you will eventually need to pay. Now that Cadet Bone Spurs is escalating the War with Iran, it can create even more problems for customers as shipping rates surge in response to oil and supply line blockages. That's something to keep in mind if you want to use this service.
I do think the company could improve the useability of the website interface, and as a customer, you should expect that with things of this nature things may take more time than expected, such as contacting other parties involved on your order, processing addresses, etc. Deadlines can come up a lot sooner than you think. I did try calling the phone line and wasn't able to get through. The customer rep (Joyce) said that she had tried to call, but it didn't appear to get through on my phone. I think the company still probably has some issues to work with getting the customer support operations staffed appropriately to handle the volume they are dealing with, especially after a merger with another company. I can understand that reps need focused time to respond to emails and investigate concerns, and having a ringing phone at random points would really disrupt that focus. But coming from the customer side, being able to call is important as email/text communications can leave confusions about things that a call can resolve. I think the company should work to better support the customer support team so that both options can be operationally supported.
I ordered a medical testing supplies kit that unfortunately has run into FDA regulatory issues. I do want to acknowledge that the Trump administration is absolutely responsible for the regulatory problems around getting important medical care, supplies, and treatments, so there are those of us that are trying to use shipping forwarding services. That being said, MyGermany used to ship this item, and some other re-shippers will also do this too with varying degrees of success. After the acquisition, Forward2Me will not ship the items, which is something that caught me by surprise. There are other people who have tried this with Forward2Me, please be advised, if you are ordering what I ordered, they are not going to ship it through. Forward2Me says they don't want to take the risk with CBP intercepting the packages, so take that as you will if you are a customer.
I initially complained after being told I would have to pay around $30 (total costs) to ship the item domestically within Germany to return the item, and was told the charge was non-waivable. The customer service team eventually was able to step in to assist me. The company agreed on a one-time basis to waive the charge and ship the item back to the original supplier.
There was (and is) still some stress as I had to reach out to the supplier and plead for a return given that there had been some delays in time. At this point I am still hoping the supplier company, based on a conversation I had with their customer rep, will refund me, but we are technically past the 14 day window the original supplier has. And unfortunately, that does put me at risk of losing the money on the item. Foward2Me will cover returns up to 7 days but please be advised, that is a pretty narrow window. I encountered some issues with the website accepting a return address. The customer rep Jus tried to help, but I think the website had difficulty properly reading the address. That will add time to any return you may want to process on your end.
I do want to thank Joyce who took over on a lot of this request, and also Aimee, who also helped out and finished out the request getting the item shipping back to the supplier. They stuck with me through a difficult period on the request and, in fairness to them, did their best to help explain the website and how to use it. Aimee provided detailed instructions and Joyce followed up with easier-to-follow pictures when I didn't understand the text instructions at first. There were some disagreements about pricing/expenses but the company eventually decided to try to help out I think to address the dissatisfaction I had at that time.
I do think that some of the reviews here complaining about pricing transparency and such have validity - what you get on a shipping quote can often be a lot lower than what you will eventually need to pay. Now that Cadet Bone Spurs is escalating the War with Iran, it can create even more problems for customers as shipping rates surge in response to oil and supply line blockages. That's something to keep in mind if you want to use this service.
I do think the company could improve the useability of the website interface, and as a customer, you should expect that with things of this nature things may take more time than expected, such as contacting other parties involved on your order, processing addresses, etc. Deadlines can come up a lot sooner than you think. I did try calling the phone line and wasn't able to get through. The customer rep (Joyce) said that she had tried to call, but it didn't appear to get through on my phone. I think the company still probably has some issues to work with getting the customer support operations staffed appropriately to handle the volume they are dealing with, especially after a merger with another company. I can understand that reps need focused time to respond to emails and investigate concerns, and having a ringing phone at random points would really disrupt that focus. But coming from the customer side, being able to call is important as email/text communications can leave confusions about things that a call can resolve. I think the company should work to better support the customer support team so that both options can be operationally supported.
Thanks for the feedback.
We as a freight forwarders cannot legally bypass customs. We are bound by the shipping laws of both the export country (Germany/UK) and the import country (USA).
While we strive to help customers access products globally, medical testing kits are subject to strict International Air Transport Association (IATA) and FDA (U.S. Food and Drug Administration) regulations. Even if an item is not "dangerous," many countries classify diagnostic kits as restricted medical devices that require specific import permits or "Prior Notice" filings that individual consumers often cannot provide.
The "misunderstanding" mentioned by our team likely refers to the high risk of these items being seized or destroyed by U.S. Customs. However, we acknowledge that our communication was contradictory and that telling you to "try and fail" was not the clear guidance you deserved.
We apologize for the difficulty in reaching us by phone. We are currently reviewing our call logs and ticket handling processes to ensure we are as responsive as our customers need us to be.
Thank you.
We as a freight forwarders cannot legally bypass customs. We are bound by the shipping laws of both the export country (Germany/UK) and the import country (USA).
While we strive to help customers access products globally, medical testing kits are subject to strict International Air Transport Association (IATA) and FDA (U.S. Food and Drug Administration) regulations. Even if an item is not "dangerous," many countries classify diagnostic kits as restricted medical devices that require specific import permits or "Prior Notice" filings that individual consumers often cannot provide.
The "misunderstanding" mentioned by our team likely refers to the high risk of these items being seized or destroyed by U.S. Customs. However, we acknowledge that our communication was contradictory and that telling you to "try and fail" was not the clear guidance you deserved.
We apologize for the difficulty in reaching us by phone. We are currently reviewing our call logs and ticket handling processes to ensure we are as responsive as our customers need us to be.
Thank you.
Unverified Customer
17 March 2026
Unknown Shipment Details
Assurde le recensioni positive, assistenza clienti ridicola e priva di qualsiasi capacità.
Mi hanno spedito i pacchi divisi nostante fossero arrivati contemporaneamente (ed io avessi chiesto il repack) per farmi pagare il doppio delle spese, veramente vergognosi
Mi hanno spedito i pacchi divisi nostante fossero arrivati contemporaneamente (ed io avessi chiesto il repack) per farmi pagare il doppio delle spese, veramente vergognosi
Thank you for sharing your Trustpilot review.
We noticed that your order arrived in separate packages, even though they reached us on the same day. This happens because Amazon sometimes ships items separately. Each box is logged individually with its own item types, quantity, weight, and dimensions, which is why they are processed separately. We want to clarify that we never split your items; this was done by Amazon.
Our combine and repack process is an optional service to help consolidate multiple packages into a single shipment. While it does carry an additional charge, its purpose is to make shipping easier and more cost-effective. Customers can still choose to ship items as multiple pieces without requesting a combine and repack.
We will send you an email to discuss this further.
Kind regards,
We noticed that your order arrived in separate packages, even though they reached us on the same day. This happens because Amazon sometimes ships items separately. Each box is logged individually with its own item types, quantity, weight, and dimensions, which is why they are processed separately. We want to clarify that we never split your items; this was done by Amazon.
Our combine and repack process is an optional service to help consolidate multiple packages into a single shipment. While it does carry an additional charge, its purpose is to make shipping easier and more cost-effective. Customers can still choose to ship items as multiple pieces without requesting a combine and repack.
We will send you an email to discuss this further.
Kind regards,
Unverified Customer
17 March 2026
Unknown Shipment Details
Jus was AMAZING! They ensured my package was repacked so that it wouldn’t be damaged. ⭐️⭐️⭐️⭐️⭐️
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Jus❤️
Unverified Customer
17 March 2026
Unknown Shipment Details
I am updating my previous 1-star review to a 3.5 rating.
My original review on March 2 was based largely on a lack of communication. Since then, it appears that some emails were not being received in either direction, and it is unclear which side the issue occurred on. Because of that, I cannot attribute all of the communication problems solely to Forward2me.
In the end, Forward2me did resolve the issue and shipped the remaining balance of our goods at no additional cost to the client, who had already paid in full. The client has now received their merchandise, and we appreciate that the company ultimately came through.
However, I cannot rate them higher because response times were extremely slow, which caused a great deal of frustration and delay. I submitted three requests through their Help Portal without receiving a response.
We had three packages sent to them for consolidation, but their system was confusing and the packages were not consolidated as expected. The package counts shown in the system were difficult to verify, and the two emails we received about the shipment were unclear.
When the client received the shipment, two-thirds of the order was missing. I then contacted Forward2me through multiple channels — their website Help and Missing forms, email, Facebook, Instagram, LinkedIn, and by calling from the U.S. to the U.K., where I was only able to leave a message after being placed on hold.
This process began with the order placed on January 12, so the overall timeline was quite long.
Had this been handled more smoothly — especially given that it was a straightforward consolidation request — this likely would have been a 5-star experience. Ultimately the issue was resolved and we are satisfied with the final outcome.
It would greatly improve the customer experience if there were faster response times, a live chat option, or regional call centers so customers could reach someone more easily when issues arise.
My original review on March 2 was based largely on a lack of communication. Since then, it appears that some emails were not being received in either direction, and it is unclear which side the issue occurred on. Because of that, I cannot attribute all of the communication problems solely to Forward2me.
In the end, Forward2me did resolve the issue and shipped the remaining balance of our goods at no additional cost to the client, who had already paid in full. The client has now received their merchandise, and we appreciate that the company ultimately came through.
However, I cannot rate them higher because response times were extremely slow, which caused a great deal of frustration and delay. I submitted three requests through their Help Portal without receiving a response.
We had three packages sent to them for consolidation, but their system was confusing and the packages were not consolidated as expected. The package counts shown in the system were difficult to verify, and the two emails we received about the shipment were unclear.
When the client received the shipment, two-thirds of the order was missing. I then contacted Forward2me through multiple channels — their website Help and Missing forms, email, Facebook, Instagram, LinkedIn, and by calling from the U.S. to the U.K., where I was only able to leave a message after being placed on hold.
This process began with the order placed on January 12, so the overall timeline was quite long.
Had this been handled more smoothly — especially given that it was a straightforward consolidation request — this likely would have been a 5-star experience. Ultimately the issue was resolved and we are satisfied with the final outcome.
It would greatly improve the customer experience if there were faster response times, a live chat option, or regional call centers so customers could reach someone more easily when issues arise.
Thank you for your update and for sharing this feedback. We’re glad to hear that the remaining items have now been delivered and that the shipment was successfully completed.
We truly appreciate your patience while the issue was being resolved, and we’re pleased that we were able to ensure the remaining goods were shipped to the client without any additional cost. Your understanding throughout the process means a lot to us.
We truly appreciate your patience while the issue was being resolved, and we’re pleased that we were able to ensure the remaining goods were shipped to the client without any additional cost. Your understanding throughout the process means a lot to us.
KOSTAS DELIDIMITRIS
15 March 2026
FedEx Regional Economy
KD
uk to greece, 2 packets, they informed me continuously, I received the items at the expected time. I strongly recommend them!
Thank you for your feedback! We’re glad to hear your 2 packets from the UK to Greece arrived on time and that our updates were helpful. We really appreciate your recommendation!
Unverified Customer
15 March 2026
Unknown Shipment Details
Special thanks to Jus at York House, Green Lane West warehouse🙏For beeing very helpull on a parcell i had to pay the duty on.I have nothing but good to say about their service. I have used Forward2me for some years now and i can truly rely on them. Thanks Jus 😃appreciate your help.
Thank you so much for your kind words! 🙏 We’re glad to hear that Jus at York House, Green Lane West warehouse was able to help you with your parcel. It’s wonderful to know you’ve relied on Forward2me for years and had consistently positive experiences. We really appreciate your support and recommendation! 😃
Unverified Customer
15 March 2026
Unknown Shipment Details
I wanted to take a moment to share my experience with Jus and the team at forward2me. From start to finish, the support I received was truly exceptional. Jus went above and beyond to make sure everything was smooth, patiently guiding me through each step and even helping me explore alternative courier options when needed. Their responsiveness made solving every little challenge effortless, and their attention to detail meant I never had to worry about missing information or mistakes. Thanks to their incredible support, my shipment process was stress-free and efficient. I am genuinely grateful for their dedication and highly recommend forward2me to anyone looking for reliable and friendly service.
Thank you so much for sharing your experience! We’re glad to hear that Jus and the team at Forward2me could make your shipment process smooth, stress-free, and efficient. Your kind words about their dedication, guidance, and attention to detail mean a lot to us. We truly appreciate your recommendation and continued trust in our service!
Unverified Customer
14 March 2026
Unknown Shipment Details
Honey and Kristel at the USA warehouse are legends, amazing service, an absolute credit to Forward2Me, they're the reason I'll always use Forward2Me over other services. Give them a raise! Promote them!
Thank you so much for your wonderful feedback! 🙌 We’re glad to hear that Honey and Kristel at our USA warehouse made such a positive impact. They’re truly amazing, and your kind words mean a lot. We’ll be sure to pass this on to them—they definitely deserve the recognition! It’s fantastic to know they’re a big reason you choose Forward2Me.
Unverified Customer
14 March 2026
Unknown Shipment Details
I highly recommend Forward2me 🤘 Jamie helped me through the entire process. Thanks
Thank you so much for your recommendation! 🤘 We’re glad to hear that Jamie was able to guide you through the process. We really appreciate your support and kind words!
Dmitry Adams-Slutsker
14 March 2026
FedEx International Economy
DA
Scammers! Do not use this service!
I bought a jacket that weighs 800 grams. The shipping calculator on their website gave me an estimated price of £23, but they ended up invoicing me £97. Total crooks!
Here’s how they do it: the calculator shows cheap shipping options like DPD, but when it’s time to actually ship, they only leave the most expensive ones: UPS and FedEx. Also, while the jacket weighs 800g, they billed me for 4.8 kg. Don't fall for it—you’ll definitely regret using them. The price doesn't match their promises at all!
I bought a jacket that weighs 800 grams. The shipping calculator on their website gave me an estimated price of £23, but they ended up invoicing me £97. Total crooks!
Here’s how they do it: the calculator shows cheap shipping options like DPD, but when it’s time to actually ship, they only leave the most expensive ones: UPS and FedEx. Also, while the jacket weighs 800g, they billed me for 4.8 kg. Don't fall for it—you’ll definitely regret using them. The price doesn't match their promises at all!
Thank you for your Trustpilot review.
We see you shipped from our UK Tax Free warehouse (0.80 kg, 59x42x13 cm). Shipping costs are calculated using volumetric weight, which in this case (6.44 kg) is higher than the actual weight. All couriers (e.g., DHL, FedEx) use this method.
For oversized packaging, we offer a combine & repack service via your account inbox. If no savings are possible, your package is returned.
Tax Free means UK sales tax is excluded from your purchase, not that you are exempt from destination duties or taxes. You remain responsible for any charges imposed by customs in Guernsey or other countries. Savings from UK sales tax can help offset shipping costs, but check if it’s beneficial compared to mainland UK shipping.
Shipping options:
UK warehouse: DHL, UPS, FedEx, Forward2me Lite/Lite X, DPD (EU countries)
UK Tax Free warehouse: DHL, FedEx
We hope this clarifies everything.
Best regards,
We see you shipped from our UK Tax Free warehouse (0.80 kg, 59x42x13 cm). Shipping costs are calculated using volumetric weight, which in this case (6.44 kg) is higher than the actual weight. All couriers (e.g., DHL, FedEx) use this method.
For oversized packaging, we offer a combine & repack service via your account inbox. If no savings are possible, your package is returned.
Tax Free means UK sales tax is excluded from your purchase, not that you are exempt from destination duties or taxes. You remain responsible for any charges imposed by customs in Guernsey or other countries. Savings from UK sales tax can help offset shipping costs, but check if it’s beneficial compared to mainland UK shipping.
Shipping options:
UK warehouse: DHL, UPS, FedEx, Forward2me Lite/Lite X, DPD (EU countries)
UK Tax Free warehouse: DHL, FedEx
We hope this clarifies everything.
Best regards,
Unverified Customer
13 March 2026
Unknown Shipment Details
JOYCE from the UK whareh
Thank you so much for your kind words! We’re glad to hear that Joyce from our UK warehouse has gone above and beyond to ensure your packages are shipped quickly and smoothly. We really appreciate you taking the time to share your experience!
Jörg Ludwig
13 March 2026
DHL Express Worldwide
JL
Hat alles super geklappt, sehr empfehlenswert.
Vielen Dank für Ihr Feedback! Es freut uns sehr, dass alles reibungslos geklappt hat. Wir freuen uns, dass Sie unseren Service weiterempfehlen!
Unverified Customer
13 March 2026
Unknown Shipment Details
I ordered an item from a UK retail shop that wouldn't ship to Dublin . I found forward2me service and sent my item to them and gladly I received my item 2 days later at my address in Dublin. I just had to pay Irish customs tax and fees.
Thank you forward2me 😊
Thank you forward2me 😊
Thank you so much for sharing your experience! 😊 We’re delighted to hear that your item arrived safely and quickly in Dublin. We really appreciate your trust in Forward2me and hope to continue making your shipments smooth and hassle-free!
Unverified Customer
12 March 2026
Unknown Shipment Details
Always quality service. Customer support is amazing! JHE helped so much when I needed to process a challenging shipment. Thanks much!
Thank you for your kind words! We’re glad to hear that our service and support met your expectations. JHE will be happy to know their help made your challenging shipment easier. We really appreciate your feedback and continued trust in Forward2me!
Unverified Customer
11 March 2026
Unknown Shipment Details
So I bought an erstwilder brooch, faux rose hair clip, women’s halter top, and a pair or dolce and gabbana eyeglasses. All of that together weighs 0.45kg or less than a pound. They want to charge me 52 pounds/$70usd. That’s absolutely insane! It also says there is a queue of 576 people to combine and repack and I would have to wait on them first. So more storage days. They put my glasses as medication and restricted and didn’t mention anywhere on the website or after receiving the package that I needed to fill out a drop ball test for fedex to ship it. I filled it out and now the combine and repack only has dhl. Also I’m being forced to combine my packages because it says the glasses and women’s top has to be combined in order to ship. So their forcing me to combine packages and pay more. Not only that but they only offer dhl to me for the combine and repack and I’m forced to pay 70 dollars for a package that will weigh at most 1 pound. All the items I bought literally weigh next to nothing. I shouldn’t be charged this much for shipping. Please use ANY other forwarding service because they will force you to pay what they choose and screw you over in order to get your items. THAT is outright scamming customers. I’ve used other services and never had issues like these. You WILL be charged more than you should for your items. There are other services out there that will provide better service and MUCH CHEAPER SHIPPING OPTIONS. Forward2me is just scamming and price gouging customers for no reason.
Edit: don’t be fooled by their response. Nothing at all was wrong with my items and they FORCED me to have them repacked charging 6 pounds extra on top of shipping charges. I paid 56 usd for a few items and everything weighed less than a pound/16 ounces. That was the cheapest shipping option too!
Edit: don’t be fooled by their response. Nothing at all was wrong with my items and they FORCED me to have them repacked charging 6 pounds extra on top of shipping charges. I paid 56 usd for a few items and everything weighed less than a pound/16 ounces. That was the cheapest shipping option too!
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating this situation must have felt, particularly when it comes to shipping costs and delays. Our aim is always to provide a transparent and reliable service, and never to make the process more difficult for our customers.
Shipping costs are set by our courier partners and are based on either the actual weight or the volumetric weight of the parcel (whichever is greater). While your items may have been lightweight, the final cost can sometimes reflect the size of the packaged shipment rather than just the weight alone.
Regarding the repack request, once items have been repacked, they are prepared for dispatch. Making changes at that stage can unfortunately require the parcel to be unpacked and repacked again, which carries a small risk of damage. In your case, we did arrange for the additional parcel to be shipped separately at no extra cost as a gesture of goodwill.
For eyewear shipments into the US, a drop ball test declaration is required as part of import regulations. We request this in advance to help avoid customs delays and ensure a smooth delivery process.
We can see that our team has previously reached out to assist with this matter and would still very much welcome the opportunity to resolve this for you. If you’re open to it, we’ll be happy to review everything again.
We understand how frustrating this situation must have felt, particularly when it comes to shipping costs and delays. Our aim is always to provide a transparent and reliable service, and never to make the process more difficult for our customers.
Shipping costs are set by our courier partners and are based on either the actual weight or the volumetric weight of the parcel (whichever is greater). While your items may have been lightweight, the final cost can sometimes reflect the size of the packaged shipment rather than just the weight alone.
Regarding the repack request, once items have been repacked, they are prepared for dispatch. Making changes at that stage can unfortunately require the parcel to be unpacked and repacked again, which carries a small risk of damage. In your case, we did arrange for the additional parcel to be shipped separately at no extra cost as a gesture of goodwill.
For eyewear shipments into the US, a drop ball test declaration is required as part of import regulations. We request this in advance to help avoid customs delays and ensure a smooth delivery process.
We can see that our team has previously reached out to assist with this matter and would still very much welcome the opportunity to resolve this for you. If you’re open to it, we’ll be happy to review everything again.
Unverified Customer
11 March 2026
Unknown Shipment Details
I was struggling with the locating and shipping of my packages from Germany and from London via Forward2me. NICA sorted out all my issues seamlessly in the most efficient, effective, stress free way! Pleasure to work with her, always!!!
Thank you for sharing your experience! We’re glad to hear that Nica was able to assist you so efficiently and make the process stress-free. We’ll be sure to pass on your kind words—she’ll be delighted!
Unverified Customer
11 March 2026
Unknown Shipment Details
I recently used Forward2me to ship dangerous goods (DG) to Brunei, and the experience was seamless. Shipping these types of items can often be a logistical headache, but the team made it straightforward and stress-free.
A special mention to Nica, who handled my correspondence. She was incredibly helpful, responsive, and ensured I was kept in the loop throughout the entire process. It’s rare to find such dedicated support. If you need a reliable forwarder that can actually handle the tough stuff, I highly recommend them!
A special mention to Nica, who handled my correspondence. She was incredibly helpful, responsive, and ensured I was kept in the loop throughout the entire process. It’s rare to find such dedicated support. If you need a reliable forwarder that can actually handle the tough stuff, I highly recommend them!
Thank you so much for taking the time to share your experience! We’re glad to hear that your DG ( dangerous goods) shipment to Brunei went smoothly and that our team, especially Nica, was able to provide the support you needed.
Unverified Customer
10 March 2026
Unknown Shipment Details
Joyce sorted out a problem I had with the German warehouse payment system. She was courteous, efficient and very helpful and my issue was dealt with promptly.
I highly recommend Forward2me's customer service if their employee, Joyce, is anything to go by.
I highly recommend Forward2me's customer service if their employee, Joyce, is anything to go by.
Thank you for your kind words! We’re delighted to hear that Joyce was able to assist you so efficiently and courteously. We’ll be sure to pass on your compliments to her.
Unverified Customer
10 March 2026
Unknown Shipment Details
I am the client, and my purchasing agent has been chasing for over a month. I will begin legal proceeding with-in 7 days. I will not only be coming for a resolution, but make every effort to ensure these types of scam companies are called out. I also believe TrustPilot needs to find a way to verify that these 5-star reviews are actually genuine. Lorrie Bradwell posted on March 3rd, and no response. She started doing follow-up on Feb 17th and she has yet to receive a response.
Dear Customer, thank you for updating your review. We are very pleased to hear that we were able to resolve this for you and that you found the subsequent service to be exceptional.
We sincerely apologize for the communication gap between February 17th and your post on March 3rd. It is never our intention to leave a client or their purchasing agent waiting, and we take your feedback regarding our response times seriously. We’re glad we could clear up the misunderstanding and get things back on track. We value your business and hope to provide a much smoother experience moving forward
We sincerely apologize for the communication gap between February 17th and your post on March 3rd. It is never our intention to leave a client or their purchasing agent waiting, and we take your feedback regarding our response times seriously. We’re glad we could clear up the misunderstanding and get things back on track. We value your business and hope to provide a much smoother experience moving forward
bernard
09 March 2026
UPS Standard Single
B
very very professionel forward2me !!!!!
Thank you very much for your kind words and for taking the time to share your feedback. We truly appreciate it.
At forward2me, we always strive to provide a professional and reliable service, so it’s great to hear that your experience reflected that. Your support means a lot to our team.
At forward2me, we always strive to provide a professional and reliable service, so it’s great to hear that your experience reflected that. Your support means a lot to our team.
Rahima Naykal
09 March 2026
DHL Express Worldwide
RN
Thanks so much for your help and good service
Thank you for your feedback. We’d be happy to review your account and the recent charges with you to ensure everything is clear and accurate. We will send you an email personally to discuss.
Unverified Customer
09 March 2026
Unknown Shipment Details
Very bad service and more expensive
We take all feedback seriously. We will send an email to discuss this further.
Unverified Customer
08 March 2026
Unknown Shipment Details
i had two parcels of mine that were delivered at the old address in the USA, and i let the UK team know about that, the UK team were very patient and held my hand all the way especially Honey, she kept me updated on the progress to retrieve my parcels at the old warehouse in the USA. I am happy to tell that both my parcels were successfully retrieved and Honey to the end of the retrieval into my correct USA address is still checking if everything is in line. I am a proud client and really appreciate the dedication the UK team are to their serving their clienetelle dilligently and garcefully so. this review is extended to the rest of the team in the UK office, that includes Maricris, Bridgette and Vanessa
Thank you so much for sharing your experience! We’re glad to hear that both of your parcels were successfully retrieved and delivered to the correct address.
Honey and the UK team—Maricris, Bridgette, and Vanessa—will be especially happy to hear your kind words. Your recognition of their dedication and support means a lot to all of us.
Honey and the UK team—Maricris, Bridgette, and Vanessa—will be especially happy to hear your kind words. Your recognition of their dedication and support means a lot to all of us.
Nicchi Francesco
07 March 2026
UPS Standard Single
NF
Perfect forwarder. Fast shipping and impeccable packaging. Fair shipping prices.
Thank you so much for your kind words! We're glad to hear that you were happy with our shipping speed, packaging, and pricing. Your feedback really means a lot to us.
Unverified Customer
07 March 2026
Unknown Shipment Details
I’m very impressed with their fast response and the way they handled everything so carefully despite being very busy. As a first-time user of international forwarding, I was a bit nervous, but their constant email updates made me feel very secure. Thank you for the amazing support!
Thank you for your 5-star review!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB
Unverified Customer
06 March 2026
Unknown Shipment Details
UPDATE 19-03-2026: Joyce came back with a generous refund offer which I accepted. Case closed. Given the value of the refund I have changed the rating.
UPDATE 17-03-2026: The same forward2me rep came back a few times last week asking if I would increase my Trustpilot rating. The parcel arrived on Friday & the x3 CO2 cylinders from the tyre kit are missing. I mailed them but they have reverted to not bothering replying.
My check of the documents on this parcel shows no such dangerous goods classification, so they literally decided to send 'dangerous goods' as regular goods since there was a trim utility blade in the tyre kit & the CO2 cylinders in the airbag jacket.
MY impression remains, the classification of parcels is to justify expensive FedEx quotes which are completely disassociated from any economy quotes given by their calculator. While it is conjecture I would assume there is pressure to classify parcels like this where the most profit lie.
Really the passion in following up by the customer success team is all about their social rating.
UPDATE 09-03-2026: A representative stepped in on Friday probably due to Trustpilot review. They organised a DHL 'Economy Select' shipping option: €108.45
I have not been told if any items were removed from the parcel for this or if the 'dangerous goods' classification still stands, the price breakdown itemisation marks this as €0.00.
I won't be able to update on that until I receive the package...if I receive it, at which time I'll update this review again for fairness.
For €108.45 I expect to get everything that arrived originally.
It's still a very expensive delivery service whichever way this pans out. You should not have to drag these things into a public review to get a semblance of fair play.
At the end of the day fc-moto could make these exact goods take the same route for €17.99.
--------------------------------------------------------
Pricing from Germany to Ireland calculator looks great. But in practice you need to VERY careful about what your package contains. If anything on the dangerous goods list is found you get a 'dangerous goods' classification & you will enter a slow, untransparent process of exorbitant shipping offers with unanswered questions.
My parcel contained a tyre repair kits with x3 16gm CO2 canisters - the ones which fit in your hand & go in sodastream makers, refill bicycle tyres. It's the air you breathe out in compressed form, there isn't really a safer gas/size.
The other thing my parcel contained was a motorbike airbag, again this has x2 compressed CO2 canisters.
Now I'm not arguing that these can legitimately be marked 'dangerous goods' but retailers simply don't have this expense in Euro shipping & do not have the margin to swallow costs like this so there are other options just not here.
Apart from that they was a small bag, a lever & thermal shield -
Weight (kg)
4.12
Dimensions (cm)
42 x 61 x 21
Value
€400.22
Support came back with these quotes
DHL Express Worldwide €237.02
FedEx International Priority €130.26
Yet their own pricing calculator says price a parcel of the same weight & dimensions going from Germany to Ireland containing a laptop with battery (also dangerous goods) it costs €59.77+VAT = €73.52
I asked for an option that is more reasonable like this - economy / by road / limited quantity with the DHL surcharge €25/€27
Article (no links allowed)
16574578080796-Can-you-ship-dangerous-goods-from-the-Germany-Warehouse
This was completely ignored by support along with any request for a call to discuss.
Had I bought the same contents from fc-moto.de(the airbag was €80 more expensive than the one I sourced & had sent to to forward2me) the shipping is listed at €17.99. They are a huge moto retailer who would absolutely be certified in sending batteries etc, I have used them in the past for batteries, they partner with DHL as forward2me do.
Yet forward2me gave no DHL option, despite DHL being specifically noted in the linked article about dangerous good. No economy option was given.
So think twice before you order that thing with a small gas cylinder or a electronic device with a battery, you will find it difficult to save any money.
UPDATE 17-03-2026: The same forward2me rep came back a few times last week asking if I would increase my Trustpilot rating. The parcel arrived on Friday & the x3 CO2 cylinders from the tyre kit are missing. I mailed them but they have reverted to not bothering replying.
My check of the documents on this parcel shows no such dangerous goods classification, so they literally decided to send 'dangerous goods' as regular goods since there was a trim utility blade in the tyre kit & the CO2 cylinders in the airbag jacket.
MY impression remains, the classification of parcels is to justify expensive FedEx quotes which are completely disassociated from any economy quotes given by their calculator. While it is conjecture I would assume there is pressure to classify parcels like this where the most profit lie.
Really the passion in following up by the customer success team is all about their social rating.
UPDATE 09-03-2026: A representative stepped in on Friday probably due to Trustpilot review. They organised a DHL 'Economy Select' shipping option: €108.45
I have not been told if any items were removed from the parcel for this or if the 'dangerous goods' classification still stands, the price breakdown itemisation marks this as €0.00.
I won't be able to update on that until I receive the package...if I receive it, at which time I'll update this review again for fairness.
For €108.45 I expect to get everything that arrived originally.
It's still a very expensive delivery service whichever way this pans out. You should not have to drag these things into a public review to get a semblance of fair play.
At the end of the day fc-moto could make these exact goods take the same route for €17.99.
--------------------------------------------------------
Pricing from Germany to Ireland calculator looks great. But in practice you need to VERY careful about what your package contains. If anything on the dangerous goods list is found you get a 'dangerous goods' classification & you will enter a slow, untransparent process of exorbitant shipping offers with unanswered questions.
My parcel contained a tyre repair kits with x3 16gm CO2 canisters - the ones which fit in your hand & go in sodastream makers, refill bicycle tyres. It's the air you breathe out in compressed form, there isn't really a safer gas/size.
The other thing my parcel contained was a motorbike airbag, again this has x2 compressed CO2 canisters.
Now I'm not arguing that these can legitimately be marked 'dangerous goods' but retailers simply don't have this expense in Euro shipping & do not have the margin to swallow costs like this so there are other options just not here.
Apart from that they was a small bag, a lever & thermal shield -
Weight (kg)
4.12
Dimensions (cm)
42 x 61 x 21
Value
€400.22
Support came back with these quotes
DHL Express Worldwide €237.02
FedEx International Priority €130.26
Yet their own pricing calculator says price a parcel of the same weight & dimensions going from Germany to Ireland containing a laptop with battery (also dangerous goods) it costs €59.77+VAT = €73.52
I asked for an option that is more reasonable like this - economy / by road / limited quantity with the DHL surcharge €25/€27
Article (no links allowed)
16574578080796-Can-you-ship-dangerous-goods-from-the-Germany-Warehouse
This was completely ignored by support along with any request for a call to discuss.
Had I bought the same contents from fc-moto.de(the airbag was €80 more expensive than the one I sourced & had sent to to forward2me) the shipping is listed at €17.99. They are a huge moto retailer who would absolutely be certified in sending batteries etc, I have used them in the past for batteries, they partner with DHL as forward2me do.
Yet forward2me gave no DHL option, despite DHL being specifically noted in the linked article about dangerous good. No economy option was given.
So think twice before you order that thing with a small gas cylinder or a electronic device with a battery, you will find it difficult to save any money.
Thank you for your thorough feedback. I completely understand your frustration regarding the charges and process for shipping items classified as dangerous goods (DG).
Our team has already addressed the issue, and we will continue assisting you via email.
Our team has already addressed the issue, and we will continue assisting you via email.
Unverified Customer
05 March 2026
Unknown Shipment Details
Their US warehouse is disastrously slow. The basic concept of the service seems great, but they just can't seem to actually process the packages through.
I had one package take 3 business days to get through their process, now a second package is already taking over 1 full week.
I'm not even having them combine packages or anything, would just want them to stick a new label on and ship the package straight out.
Having complained to their support, the response was simply "sorry, we received lots of packages".
I'm extremely dissatisfied.
Update: The package eventually shipped out the day after my initial review and arrived 3 days later. So the processing took overall 6 business days or 8 calendar days. The package ultimately sat longer in Delaware than the combined shipping time from China to Delaware and then from there to Europe.
The repacking added an extra layer of cardboard, but the original box was sturdy enough, I still don't think it was really necessary.
As a goodwill gesture, apologising for this delay, I was refunded the cost of this package's forward shipping. So I do at least appreciate this recognition, that the processing should not take this long and hopefully it will get better in the future.
Update2: In light of an outcome, that was ultimately good, other than the timeline and the assurances for better performance in the future, rating changed.
I had one package take 3 business days to get through their process, now a second package is already taking over 1 full week.
I'm not even having them combine packages or anything, would just want them to stick a new label on and ship the package straight out.
Having complained to their support, the response was simply "sorry, we received lots of packages".
I'm extremely dissatisfied.
Update: The package eventually shipped out the day after my initial review and arrived 3 days later. So the processing took overall 6 business days or 8 calendar days. The package ultimately sat longer in Delaware than the combined shipping time from China to Delaware and then from there to Europe.
The repacking added an extra layer of cardboard, but the original box was sturdy enough, I still don't think it was really necessary.
As a goodwill gesture, apologising for this delay, I was refunded the cost of this package's forward shipping. So I do at least appreciate this recognition, that the processing should not take this long and hopefully it will get better in the future.
Update2: In light of an outcome, that was ultimately good, other than the timeline and the assurances for better performance in the future, rating changed.
Thank you for your update. We’re glad to hear that the package eventually arrived safely and that you received the refund for the forward shipping as a goodwill gesture. We also appreciate your feedback regarding the repacking—it’s helpful to know that the original box was sufficient.
We truly value your understanding and your updated rating, and we hope to provide a more timely experience for your next shipment.
We are committed to improving processing times to prevent delays like this in the future.
We truly value your understanding and your updated rating, and we hope to provide a more timely experience for your next shipment.
We are committed to improving processing times to prevent delays like this in the future.
Unverified Customer
05 March 2026
Unknown Shipment Details
I had a wonderful experience with customer support. Nica was very helpful in resolving my shipping issue in no time. Thank you!”
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
05 March 2026
Unknown Shipment Details
Jhe was super gentle and polite while being able to quickly address all my inquiries and answer all my questions.
Thank you so much for your kind feedback! We're glad to hear that Jhe was able to assist you with both professionalism and care. We'll be sure to pass on your compliments—it's always encouraging for the team to know their efforts are appreciated.
Unverified Customer
04 March 2026
Unknown Shipment Details
This was so flawless that I had to come and give it a 5 star rating. Thank you!
Thank you so much for your kind words! ⭐️⭐️⭐️⭐️⭐️
We’re glad to hear you had a flawless experience, and your feedback means a lot to us. We look forward to serving you again soon!
We’re glad to hear you had a flawless experience, and your feedback means a lot to us. We look forward to serving you again soon!
Unverified Customer
04 March 2026
Unknown Shipment Details
Satisfied and they do what they say: they forwarded to me my package. BUT,BUT, BUT, they hold my package for 7 days at their US warehouse for no reason. I expected them to forward it to me the next day after they received it. No answer when I try to contact them. They offer to do the custom handling in my country (Norway) and pay the VAT (Norwegian sales tax) for a fee of $ 50. I let FedEx do this for a fee off $ 17. You cannot use their phone number for any security codes sent from the shop you buying from because their phone number is not monitored and it is a land line. You can use this service for that: esimplus. You can insure the package for a flat fee of $ 25, this is way too much for a package at a value off $ 99. It should be like 2-2,5 % of the value like some off their competitors does.
Thank you for your feedback. We’re glad to hear that your package was successfully forwarded to you. We sincerely apologize for the delay at our US warehouse and for any difficulty you experienced in reaching us during that time.
We also appreciate your input regarding customs handling, insurance fees, and phone accessibility. Your feedback is valuable and will help us review and improve our services to make the process smoother and more cost-effective for our customers.
We also appreciate your input regarding customs handling, insurance fees, and phone accessibility. Your feedback is valuable and will help us review and improve our services to make the process smoother and more cost-effective for our customers.
Unverified Customer
03 March 2026
Unknown Shipment Details
I was having issues with a lost package in the warehouse. Aimee sorted my issues out very swiftly after not getting anywhere initially. Thumbs up for her service, she derves a raise!
Thank you for sharing your experience. Could you please provide the email address linked to your account or the account ID, so we can look into this further? Alternatively, you may raise the matter directly with Aims from our team to review what happened and see if we can find a resolution.
Unverified Customer
02 March 2026
Unknown Shipment Details
NO COMMUNICATION!
I purchased some goods for my Client and sent them through to Forward2me to be consolidated and shipped on to my Client overseas. From what I have discovered, 3 packages were delivered to them. They consolidated 2 packages, and took 2 of 16 pieces of the 3rd package and placed it into the consolidated package, which shipped and was received by my Client. The package of 16 pieces was the greater expense of goods we had purchased, and 14 of these pieces are still sitting in their warehouse. We paid in full for the shipping, taxes and duties of everything we had purchased, but received about 1/3 of the goods.
I requested Help a number of times while signing up with no response. I muddled my way through the system with requesting help via email on 1/19. I finally received 1 response on 2/4 with no information, no help. I have been making requests since 1/19. Have requested Help from their website Help Button, on their missing page, numerous Urgent Emails, called and was placed into voicemail where I left a message. ALL with NO RESPONCE.
I purchased some goods for my Client and sent them through to Forward2me to be consolidated and shipped on to my Client overseas. From what I have discovered, 3 packages were delivered to them. They consolidated 2 packages, and took 2 of 16 pieces of the 3rd package and placed it into the consolidated package, which shipped and was received by my Client. The package of 16 pieces was the greater expense of goods we had purchased, and 14 of these pieces are still sitting in their warehouse. We paid in full for the shipping, taxes and duties of everything we had purchased, but received about 1/3 of the goods.
I requested Help a number of times while signing up with no response. I muddled my way through the system with requesting help via email on 1/19. I finally received 1 response on 2/4 with no information, no help. I have been making requests since 1/19. Have requested Help from their website Help Button, on their missing page, numerous Urgent Emails, called and was placed into voicemail where I left a message. ALL with NO RESPONCE.
We have received your message and want to assure you that we are reviewing the situation carefully. Your concerns regarding the consolidation of your packages, the missing items, and the lack of timely communication are being taken seriously.
Our team will investigate this matter in detail and will get back to you with an update as soon as possible.
Our team will investigate this matter in detail and will get back to you with an update as soon as possible.
Unverified Customer
02 March 2026
Unknown Shipment Details
Very Slow !!!
They send packages after 5 to 7 Days after I paid, make you frustrated 🥴
They send packages after 5 to 7 Days after I paid, make you frustrated 🥴
Thank you for sharing your experience. Could you please provide the email address linked to your account or the account ID, so we can look into this further? Alternatively, you may raise the matter directly with Aims from our team to review what happened and see if we can find a resolution.
Julie Leyva
01 March 2026
FedEx International Economy
JL
Excellent service! Will definitely use them in the future. Great communication and easy to work with!
Thank you for your wonderful feedback! We’re glad to hear that you had a great experience with Forward2Me and found our communication clear and the process easy.
We look forward to assisting you with your future shipments!
Best regards,
We look forward to assisting you with your future shipments!
Best regards,
Unverified Customer
01 March 2026
Unknown Shipment Details
When the seller does not deliver to your country, Forward2me is the best solution. Very efficient and fast; they also succeed to manage the entire process to minimize the customs bureaucracy friction. I definitely recommend them. Thank you, Forward2me!
Thank you so much for your kind words and recommendation! We’re glad to hear that Forward2Me was able to make your shipping experience efficient and smooth, and that we helped minimize the customs process for you.
Your feedback means a lot to us, and we look forward to assisting you with any future shipments!
Best regards,
Your feedback means a lot to us, and we look forward to assisting you with any future shipments!
Best regards,
Terje of Norway
25 February 2026
DHL Economy Select
TON
Enkel og pålitelig.
Many thanks for the 5 star review. 😊
customer
25 February 2026
UPS Standard Single
C
Fast an efficient service
Thank you for your feedback! We’re glad you found our service fast and efficient.
Unverified Customer
24 February 2026
Unknown Shipment Details
I cannot rate this company highly enough. They are fast and efficient and are always pleasant to deal with. Any queries I have had or problems they have been very prompt in getting back to me which is always reassuring. I want to thank Jhe at the U.K. warehouse for being so very helpful in getting my problem solved first thing this morning. Great customer care!
Thank you so much for your kind words! We’re thrilled to hear about your positive experience and that Jhe at our UK warehouse was able to assist you promptly. Your feedback means a lot to us and motivates our team to keep delivering fast, efficient, and helpful service. We truly appreciate your support
- Daniel Lima
24 February 2026
UPS Standard Single
-DL
Thisis a great service. Simple process, communication is great, they keep you posted frequently. Everything went well. Good experience and I would use it again.
Thank you for your wonderful feedback! We’re delighted to hear that you had a smooth experience and appreciated our communication. We look forward to assisting you again in the future!
John A
21 February 2026
FedEx Connect Plus
JA
Kept me updated on every move, really appreciate your service. Thank you.
Thank you so much for your kind words!
Unverified Customer
20 February 2026
Unknown Shipment Details
Beware of CUSTOMS DUTY DEMAND made by forward2me. I received an email regarding a shipment I sent to their UK warehouse for re-export to Hong Kong. The CUSTOMS DUTY DEMAND claim was backed by a break down which largely made up of VAT. Clearly the goods were not destined for a UK resident and for re-export hence not applicable. Upon challenging this claim forward2me now say that it is Import duty assessed by HK customs which is a complete LIE and false as there is no such import duty in existence.
Thank you for sharing your feedback regarding the Customs Duty Demand for your shipment sent to our UK warehouse for re-export to Hong Kong. We take such concerns seriously and want to review the situation thoroughly.
To help us investigate and address this properly, could you please send us email at info@forward2me.com.
Once we have these details, we will review your case carefully and follow up with you as soon as possible.
To help us investigate and address this properly, could you please send us email at info@forward2me.com.
Once we have these details, we will review your case carefully and follow up with you as soon as possible.
Unverified Customer
18 February 2026
Unknown Shipment Details
I would like to sincerely thank Kyla and the Forward2me team for the prompt and professional handling of my issue throughout this entire period. My problem was caused by a mistake made by a shipping company regarding the customs clearance of my package, and I was not responsible for it. Without their support and involvement, the issue would not have been resolved.
Their customer service is excellent, and their willingness to help and find a fair solution is truly admirable.
Thank you once again for your professionalism and support.
Best regards,
George
Their customer service is excellent, and their willingness to help and find a fair solution is truly admirable.
Thank you once again for your professionalism and support.
Best regards,
George
Dear George,
Thank you so much for your kind words. I will be sure to pass your message along to Kyla and the Forward2me team — I’m sure they will be delighted to hear your feedback.
We greatly appreciate your recognition of their efforts. Resolving issues like these is always our priority, and it’s wonderful to know that our support made a positive difference for you.
Thank you so much for your kind words. I will be sure to pass your message along to Kyla and the Forward2me team — I’m sure they will be delighted to hear your feedback.
We greatly appreciate your recognition of their efforts. Resolving issues like these is always our priority, and it’s wonderful to know that our support made a positive difference for you.
Unverified Customer
16 February 2026
Unknown Shipment Details
Im Vergleich zum letzten Jahr hatte ich einige Schwierigkeiten mit meinem Bestellungen. Über die Website gibt es manchmal Einschränkungen die stören, aber der Support per Mail ist sehr bemüht bei Problemen zu helfen. Generell sollte man natürlich etwas Zeit mitbringen und die Kosten für den Import nicht unterschätzen, dafür hat man jedoch den Zugang internationalen Märkten und kann gerade bei hochwertigeren Bestellungen insgesamt einen guten Deal machen. Gebt den Kollegen am besten Feedback bei Problemen, man hilft wo man kann.
Thanks for your feedback.
We have contacted you directly and are actively working on your case to find the best possible solution.
We truly appreciate your patience and understanding as we work to resolve this.
We have contacted you directly and are actively working on your case to find the best possible solution.
We truly appreciate your patience and understanding as we work to resolve this.
Unverified Customer
15 February 2026
Unknown Shipment Details
C'est la première fois que j'utilise une plateforme de réexpédition de colis. Après plusieurs recherches sur internet et plusieurs jours d'hésitation, j'ai choisi Forward2me et je ne regrette pas! Je cherchais une paire de chaussures épuisée partout en Europe et qui était seulement disponible aux États-Unis. Mon colis a été reçu le 4 février 2026 dans un entrepôt de Forward2me et a été réexpédié le 5 février, après le paiement des frais d'expédition. J'ai reçu mon colis le 11 février en France! Donc je les recommande! Merci pour le service.
Thank you so much for your feedback! We're delighted to hear that your first experience with Forward2me was positive and that you were able to receive your shoes so quickly.
We appreciate your trust and recommendation, and we will always be happy to assist you with your future needs.
We appreciate your trust and recommendation, and we will always be happy to assist you with your future needs.
We would like to investigate the details of your shipments further, as we do not have a record of this specific review or your information. Please contact us directly at info@forward2me.com so we can look into your account.
Regarding your comments on our US warehouse and the request for a Proof of Delivery (POD) photo: We sincerely apologize for the frustration this caused. You are correct that USPS does not provide delivery photos, and major carriers like UPS or FedEx typically only take photos for "front door" drops, not for items signed for or handed to an individual.
We are currently reviewing our internal support protocols to ensure our business support team better understands the specific limitations of US carrier services like Media Mail.