Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Clayton
14 January 2025
FedEx Connect Plus
C
Once again Forward2Me delivers excellent service. Cannot find any fault with them. Competitively priced and fast & secure shipping.
Many thanks for the 5 star review. 😊
MARIA LANGENSKIÖLD
14 January 2025
UPS Standard Single
ML
Fastness surprised me
Many thanks for the 5 star review. 😊
Unverified Customer
14 January 2025
Unknown Shipment Details
I had a great experience with the service. It is really easy to use, doesn't require you to pay a monthly subscription, their interface is simple and straightforward.
I also had to contact support to ask questions related to their inbound processes at the US warehouse and got a very detailed reply through WhatsApp (thank you Nica!)
It's an excellent service for people like me who from time to time need to buy something that's both not available in their region and not shipped outside the manufacturer's country.
I also had to contact support to ask questions related to their inbound processes at the US warehouse and got a very detailed reply through WhatsApp (thank you Nica!)
It's an excellent service for people like me who from time to time need to buy something that's both not available in their region and not shipped outside the manufacturer's country.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
12 January 2025
Unknown Shipment Details
Forward2me is the company you should be looking for if you want to receive shipments internationally with fast delivery and reliable customer support. What i liked about this comoany is their different shipping methods such UPS And Fedex And DHL and especially their low prices and accurate shipping calculator. However it was a little bit slow in receiving packages to their warehouse but that is because of christmas and weekends. They even managed my return request without going into many details and questions, so it was a seemless experience overall. The thing i would like for them to improve is if they add a live chat so i do not have to wait for them via email to respond to my questions, but they do reply a little fast on instagram. Also their customer support agents : Julie , Jane And regilyn and friendly and helpful.
Thank you for sharing your detailed feedback about Forward2me! It’s also wonderful to hear that the customer support agents—Julie, Jane, and Regilyn—were friendly and helpful.
Customer Satisfaction
Customer Satisfaction
Unverified Customer
11 January 2025
Unknown Shipment Details
I had a couple of questions on how best to use the service. Aimee in Preston sorted everything out in double quick time, making the process easy. Top marks.
Many thanks for the 5 star review. 😊
Unverified Customer
11 January 2025
Unknown Shipment Details
5 stars from me - I got a combined shipping to Europe and it was all dealt with appropriately in a timely and orderly manner.
Many thanks for the 5 star review. 😊
Unverified Customer
11 January 2025
Unknown Shipment Details
AIMEE PERSONALLY ASSISTED ME WITH GREAT CARE AND PROFESSIONALISM!
GIULIANO LO IACONO
GIULIANO LO IACONO
Many thanks for the 5 star review. 😊
Unverified Customer
10 January 2025
Unknown Shipment Details
I had a parcel that I wanted to return it took almost 20 days for the company to process it.
Thank you for your feedback.
I sincerely apologise that the return was not processed on time. Please rest assured that this feedback will be passed on to the relevant team to ensure that returns are handled promptly for each warehouse moving forward.
Thank you for bringing this to our attention, and we appreciate your understanding.
Customer Satisfaction
I sincerely apologise that the return was not processed on time. Please rest assured that this feedback will be passed on to the relevant team to ensure that returns are handled promptly for each warehouse moving forward.
Thank you for bringing this to our attention, and we appreciate your understanding.
Customer Satisfaction
Alberto
10 January 2025
UPS Standard Single
A
Ready to fix any issue encountered.
Prompt and kind.
Excellent communication.
Prompt and kind.
Excellent communication.
Hi Alberto,
Thanks for your feedback.
We understand that our warehouse team is handling the description of your goods for your shipment. However, we encourage all customers to either upload an invoice or describe the contents of any incoming packages arriving at our warehouse.
The benefit of uploading an invoice is that it simplifies the process, as you don’t need to manually describe the contents of your order. Once you upload the invoice, we will automatically handle the description of your items for you.
If you don’t have an invoice or if it’s in a non-English language, you can still use the page to describe your package. The details you provide will help expedite the processing of your shipment, ensuring that it moves through our system just as smoothly as if you had provided an invoice. This feature helps save time and ensures accuracy in processing your items for customs and delivery.
If you need any assistance with this, feel free to reach out.
Best regards,
Customer Satisfaction
Thanks for your feedback.
We understand that our warehouse team is handling the description of your goods for your shipment. However, we encourage all customers to either upload an invoice or describe the contents of any incoming packages arriving at our warehouse.
The benefit of uploading an invoice is that it simplifies the process, as you don’t need to manually describe the contents of your order. Once you upload the invoice, we will automatically handle the description of your items for you.
If you don’t have an invoice or if it’s in a non-English language, you can still use the page to describe your package. The details you provide will help expedite the processing of your shipment, ensuring that it moves through our system just as smoothly as if you had provided an invoice. This feature helps save time and ensures accuracy in processing your items for customs and delivery.
If you need any assistance with this, feel free to reach out.
Best regards,
Customer Satisfaction
Alexander Zonneveld
10 January 2025
UPS Express Saver
AZ
This was my first time using this service or any service like this, the whole experience was really easy and straight forward. I was notified when my package arrived and was able to get it shipped to Australia with no problem.
I would recommend using forward2me if you need to get anything ship from overseas to your door.
I would recommend using forward2me if you need to get anything ship from overseas to your door.
Thank you for sharing your experience!
We’re happy to hear that your first time using our service was smooth and straightforward. It’s great to know that you found the notifications helpful and had no issues getting your package shipped to Australia.
We truly appreciate your recommendation and look forward to assisting you again whenever you need something shipped from overseas to your doorstep! 😊
We’re happy to hear that your first time using our service was smooth and straightforward. It’s great to know that you found the notifications helpful and had no issues getting your package shipped to Australia.
We truly appreciate your recommendation and look forward to assisting you again whenever you need something shipped from overseas to your doorstep! 😊
Unverified Customer
10 January 2025
Unknown Shipment Details
I sent 3 pieces of shipment from USA to Netherlands, and the shipments got held up at the UPS customs department because they needed more information for clearance on a food supplement that was included. I did not get any message about this from anyone, I had to call UPS myself 3 times to figure this out, and only a week after I got an email from J asking me to provide a list of the ingredients. She also said that my shipment would be returned that next day so that it was urgent, as I'd have to pay return charges. I responded in the middle of the night, but never got a response back, and the WhatsApp/chat/email is totally unreachable on Forward2Me's side. I absolutely refuse to pay return charges for a shipment that I've been waiting on and contacting about for over a week, without anyone getting back to me. I wasted nearly $200 on this whole situation and will NEVER use Forward2Me again. Reviews that say that customer service is amazing must be staged.
Please get back to me ASAP, this is about people's purchases and money, it is unacceptable.
Update: after a lot of hassle, this matter was resolved. Forward2Me only got in touch with me after I wrote this review (they could’ve done so for more than a week before that). Service was still spotty and I had to do a lot of it myself. And please stop asking me to change my review. No. Not using this again.
Please get back to me ASAP, this is about people's purchases and money, it is unacceptable.
Update: after a lot of hassle, this matter was resolved. Forward2Me only got in touch with me after I wrote this review (they could’ve done so for more than a week before that). Service was still spotty and I had to do a lot of it myself. And please stop asking me to change my review. No. Not using this again.
Dear Customer,
Thank you for sharing your feedback.
We understand that you had some questions about the information UPS requested regarding the ingredients of your package.
UPS requires accurate information about the contents of shipments, especially for international deliveries. As the original invoice wasn't uploaded, our warehouse team manually described the shipment.
We understand that this may have caused some delays in the customs process. We apologize for any inconvenience this may have caused.
However, we're pleased to inform you that the issue has been resolved, and your shipment has been successfully delivered.
We acknowledge that our communication channels were inadequate, and we are actively working to improve our customer service procedures.
We understand your decision to no longer use our services and respect your choice.
Sincerely,
The Customer Satisfaction Team
Thank you for sharing your feedback.
We understand that you had some questions about the information UPS requested regarding the ingredients of your package.
UPS requires accurate information about the contents of shipments, especially for international deliveries. As the original invoice wasn't uploaded, our warehouse team manually described the shipment.
We understand that this may have caused some delays in the customs process. We apologize for any inconvenience this may have caused.
However, we're pleased to inform you that the issue has been resolved, and your shipment has been successfully delivered.
We acknowledge that our communication channels were inadequate, and we are actively working to improve our customer service procedures.
We understand your decision to no longer use our services and respect your choice.
Sincerely,
The Customer Satisfaction Team
Unverified Customer
09 January 2025
Unknown Shipment Details
I wanted to forward only a few screws from the UK so I had them delivered to the Preston location, but the packaging was too big for the cheap reshipping options (>90cm overall size). After contacting customer support, Windy and the team made my package way smaller and I could ship it for GBP 9.99.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
Unverified Customer
09 January 2025
Unknown Shipment Details
Fast response from the support team via WhatsApp 👌
Thank you for your feedback! We're glad to hear that you had a fast response from our support team via WhatsApp. 😊
Customer Satisfaction Team
Customer Satisfaction Team
Unverified Customer
08 January 2025
Unknown Shipment Details
Got Regilyn on the phone.
She was very nice and helpful. She quickly managed to explain me how to solve my issue and she tackled it in a couple of hours.
Totally recommend Forward2Me for their services and customer support.
She was very nice and helpful. She quickly managed to explain me how to solve my issue and she tackled it in a couple of hours.
Totally recommend Forward2Me for their services and customer support.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Regilyn❤️
Unverified Customer
08 January 2025
Unknown Shipment Details
Honey from the warehouse location USA, took great care of my delivery, thank you!
Many thanks for the 5 star review. 😊
HENNING TRANBERG
07 January 2025
UPS Standard Single
HT
Smooth experience, flawless delivery
Many thanks for the 5 star review. 😊
Martin Deschermeier
07 January 2025
UPS Express Saver
MD
Trotz der anstehenden Feiertage wurde das Paket pünktlich geliefert!
Many thanks for the 5 star review. 😊
Jorge Goyco
06 January 2025
UPS Express Saver
JG
All in all it was a good experience having Forward2me send me the wallpaper I ordered. However, the wallpaper arrived at their facility on November 26, 2024, and they didn’t forward it until December 18th.
Thank you for your feedback. We appreciate you letting us know about the delay in forwarding your wallpaper. We understand that receiving your order in a timely manner is important, and we apologize for the extended wait.
We are always looking for ways to improve our services, and your feedback is valuable to us.
Thank you again for your feedback.
Customer Satisfaciton
We are always looking for ways to improve our services, and your feedback is valuable to us.
Thank you again for your feedback.
Customer Satisfaciton
Andres
05 January 2025
FedEx Connect Plus
A
Very good 👍
Very good 👍
Very good 👍
Many thanks for the 5 star review. 😊
Customer
05 January 2025
UPS Standard Single
C
Great experience!
Many thanks for the 5 star review. 😊
Amin
05 January 2025
FedEx International Economy
A
Once re packaged, the cost tripled! There was no estimate of the cost of shipping prior to choosing the option of repackaging and you can't undo it!
Hi Amin,
Thank you for sharing your feedback with us.
When you submit a repack request, we provide an estimated price range based on the current weight and dimensions of your package.
In this instance, I see that you requested a repack for safety reasons. It's important to note that while we aim to minimize dimensions during repacking, ensuring the package's safety might result in an increase in size. This, can lead to a higher shipping fee.
The benefit of safety repacking is that it helps protect your goods from potential damage during international shipping. By ensuring that your items are securely packaged and compliant with courier requirements, we aim to deliver your shipment in excellent condition, giving you peace of mind.
We appreciate your understanding, as protecting your goods is always our top priority.
Customer Satisfaction Team
Thank you for sharing your feedback with us.
When you submit a repack request, we provide an estimated price range based on the current weight and dimensions of your package.
In this instance, I see that you requested a repack for safety reasons. It's important to note that while we aim to minimize dimensions during repacking, ensuring the package's safety might result in an increase in size. This, can lead to a higher shipping fee.
The benefit of safety repacking is that it helps protect your goods from potential damage during international shipping. By ensuring that your items are securely packaged and compliant with courier requirements, we aim to deliver your shipment in excellent condition, giving you peace of mind.
We appreciate your understanding, as protecting your goods is always our top priority.
Customer Satisfaction Team
Unverified Customer
04 January 2025
Unknown Shipment Details
HONEY with the UK forward2me warehouse provided me with excellent customer care. I am very satisfied with HONEY’s assistance. 😊
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Honey❤️
Luis Manga fernandez
04 January 2025
FedEx Connect Plus
LMF
Muy agradecido por vuestros servicios son perfectos muchas gracias
Gillian Trotter
03 January 2025
UPS Standard Single
GT
This was the first time I used this service. They were brilliant. My items arrived at the hub and were repackaged and I chose what shipping service I would like. Both Forward2me and the Shipping company kept me informed all the way with email messages until my package was delivered safely. Excellent Service.
Thank you so much for your kind words! We're happy to hear that your experience with us was a positive one. It’s great to know that our repackaging service and communication kept you informed every step of the way. We look forward to serving you again in the future.
Customer Satisfaction Team
Customer Satisfaction Team
Unverified Customer
03 January 2025
Unknown Shipment Details
Unfortunately after a good experience I had two very bad ones.
First time everything went smoothly, my packages arrived to their warehouse and were forwarded to me in very fast times.
Second experience was from their USA warehouse and it took more than 1 week to make them ship my package… continuous emails, but I always received the same answer: the warehouse has a lot of backlog sorry you have to wait
Now again. Packages in my UK warehouse. Ok it’s Christmas holidays time but if you promise a 24/48 hours timeframe to ship you can’t make your customers wait 10 days or more.
The answer of their customer care is always that they are working hard and have a backlog and you just have to wait patiently.
I ship mobile phones and they require an extra step for lithium battery items (with other forwarding services the procedure is easier). You have to contact them via mail and tell them you really want to ship the packages (I find it strange and they could handle this thing easier with a box to check or something similar).
Anyway… they answer you that it’s ok and you have to wait for them to repack your items for a few and then they will send you a manual invoice to pay.
I asked for shipping on the 24th of December and today (3rd of January morning) nothing happened.
I understand every possible excuse (Christmas, holidays, backlog) but it is not acceptable to wait more than a week in order to have a package forwarded. Definitely my last shipping with them.
Update #1: They contacted me via emai. They’re sorry for taking so long and promised to ship the packages promptly without any charge, which is actually really appreciated. Let’s see what happens now, I’ll keep updating the review.
Update #2: in less than 24 hours they solved the problem and shipped the packages. I appreciate that they took seriously the review and solved the problem, and I also appreciate that they shipped the package completely for free.
I still don’t like and don’t understand why I had to make this review in order to be considered and helped.
First time everything went smoothly, my packages arrived to their warehouse and were forwarded to me in very fast times.
Second experience was from their USA warehouse and it took more than 1 week to make them ship my package… continuous emails, but I always received the same answer: the warehouse has a lot of backlog sorry you have to wait
Now again. Packages in my UK warehouse. Ok it’s Christmas holidays time but if you promise a 24/48 hours timeframe to ship you can’t make your customers wait 10 days or more.
The answer of their customer care is always that they are working hard and have a backlog and you just have to wait patiently.
I ship mobile phones and they require an extra step for lithium battery items (with other forwarding services the procedure is easier). You have to contact them via mail and tell them you really want to ship the packages (I find it strange and they could handle this thing easier with a box to check or something similar).
Anyway… they answer you that it’s ok and you have to wait for them to repack your items for a few and then they will send you a manual invoice to pay.
I asked for shipping on the 24th of December and today (3rd of January morning) nothing happened.
I understand every possible excuse (Christmas, holidays, backlog) but it is not acceptable to wait more than a week in order to have a package forwarded. Definitely my last shipping with them.
Update #1: They contacted me via emai. They’re sorry for taking so long and promised to ship the packages promptly without any charge, which is actually really appreciated. Let’s see what happens now, I’ll keep updating the review.
Update #2: in less than 24 hours they solved the problem and shipped the packages. I appreciate that they took seriously the review and solved the problem, and I also appreciate that they shipped the package completely for free.
I still don’t like and don’t understand why I had to make this review in order to be considered and helped.
Hi,
Thank you for sharing your feedback.
We sincerely apologize for the delays and communication issues you’ve experienced, as we understand they are not acceptable. Please rest assured that your concerns are being taken seriously, and our Customer Satisfaction Team is actively addressing the matter.
Thank you for your patience and understanding.
Many thanks,
Customer Satisfaction Team
Thank you for sharing your feedback.
We sincerely apologize for the delays and communication issues you’ve experienced, as we understand they are not acceptable. Please rest assured that your concerns are being taken seriously, and our Customer Satisfaction Team is actively addressing the matter.
Thank you for your patience and understanding.
Many thanks,
Customer Satisfaction Team
Juan Manuel
01 January 2025
UPS Standard Single
JM
The delivery process is fast and reliable. Additionally, you can choose from various transport companies with different services and prices with the possibility of including transport security.
Completely satisfied with Forwrad2me.
Completely satisfied with Forwrad2me.
Natasha
31 December 2024
UPS Standard Single
N
I have to say everything went very smoothly! I'll use your services again, definitely.
angela givon
30 December 2024
FedEx International Economy
AG
Easy to use and great customer service
sl
30 December 2024
FedEx International Priority
S
Great job!!
Josh Meyer
30 December 2024
UPS Express Saver
JM
Fantastic service and fast delivery
Unverified Customer
29 December 2024
Unknown Shipment Details
I ordered a gift for my mother in law from US to Europe and I managed to get it in under one week. Even during Christmas week.
Support was helpful and responsive throughout the process too!
Support was helpful and responsive throughout the process too!
Thank you so much for sharing your experience! We're happy to hear that your gift reached your mother-in-law so quickly, even during the busy Christmas week. It's wonderful to know that our support team was helpful and responsive throughout the process.
Wishing you and your family all the best!
Wishing you and your family all the best!
Unverified Customer
29 December 2024
Unknown Shipment Details
It is a very good shipping company. Their prices are excellent and their employees are kind and respond quickly.
Thank you so much for your kind words! We're happy to hear that you had a positive experience with our service. We strive to offer excellent prices and provide responsive and friendly customer support, so your feedback means a lot to us.
CUstomer Satisfaction Team
CUstomer Satisfaction Team
Erwin Hermann
29 December 2024
UPS Worldwide Expedited
EH
Received package in less than a week. Everything went smoothly and customer service responded right away.
Thank you for sharing your experience! We're so pleased to hear that your package arrived in less than a week and that everything went smoothly. It’s great to know that our customer service was able to assist you promptly.
Customer Satisfaction Team
Customer Satisfaction Team
Nathan
29 December 2024
FedEx International Priority
N
Went exactly as they said it would. Ease of use was simple. Will definitely use again. I used the German location.
Thank you so much for your feedback! We're happy to hear that everything went smoothly and that you found the process simple and easy to use. We're also happy to know that your experience with our German location met your expectations.
Customer Satisfaction Team
Customer Satisfaction Team
juan melendrez
28 December 2024
UPS Express Saver
JM
my experience was great in the way that they answer every questio wether it was one a day or multiple questions. it was my first time using this service and they made it easier,they helped ease my mind every step.of the way and my packaged arrived quickly and safely
Thank you so much for your kind words! We're happy to hear that your experience was great and that our team was able to assist with all your questions, whether it was one or many. We're glad we could make your first time using our service easier and that we were able to help ease your mind throughout the process. It's wonderful to know that your package arrived quickly and safely.
Many thanks,
Customer Satisfaction Team
Many thanks,
Customer Satisfaction Team
Unverified Customer
27 December 2024
Unknown Shipment Details
My enquiry was handled quickly and smoothly by Honey from the USA location.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Honey❤️
Unverified Customer
26 December 2024
Unknown Shipment Details
Ordering from the U.S. has proven to be a very expensive and lengthy process. Thanks to this company, it's significantly easier. I've ordered over 30 products and can recommend them 100%. Thank you for your reliable work ethic. A big plus for the excellent customer service as well!
Thank you so much for your wonderful feedback! We are happy to hear that our service has made your ordering process from the U.S. to Finland much easier and more efficient. It’s always our goal to make shopping across borders as smooth as possible for our customers.
We truly appreciate your continued trust in us and your recommendation. It's customers like you that inspire us to keep providing top-notch service. If there’s anything else we can assist you with, don't hesitate to reach out!
Thank you again for your kind words and support!
Customer Satisfaction Team
We truly appreciate your continued trust in us and your recommendation. It's customers like you that inspire us to keep providing top-notch service. If there’s anything else we can assist you with, don't hesitate to reach out!
Thank you again for your kind words and support!
Customer Satisfaction Team
Unverified Customer
26 December 2024
Unknown Shipment Details
Very reliable service! Good value for money. Many thanks Nica for your help.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Ben Gabay
25 December 2024
FedEx International Priority
BG
I used the service twice and was deeply disappointed by the outrageous pricing. The experience was frustrating, the service was also very bad, and the cost was simply unreasonable. I definitely won’t order from them again.
Thank you for your feedback!
I see that your shipment did not take advantage of our repack savings. Your item was shipped with an actual weight of 0.72 kg, but the dimensions of the package are 56x47x11 cm. When we calculate the volumetric weight, which takes into account both the size and weight of the package, it comes out to 5.79 kg.
Volumetric weight is used by couriers to determine the shipping cost based on the amount of space the package occupies rather than just its physical weight. In this case, because the volumetric weight (5.79 kg) is higher than the actual weight (0.72 kg), the shipping cost is based on the volumetric weight, which results in a higher shipping fee.
If your item had been repacked to reduce its size, we could have lowered the volumetric weight, potentially saving on shipping costs. If you'd like to explore this option in the future, please let us know!
Customer Satisfaction Team
I see that your shipment did not take advantage of our repack savings. Your item was shipped with an actual weight of 0.72 kg, but the dimensions of the package are 56x47x11 cm. When we calculate the volumetric weight, which takes into account both the size and weight of the package, it comes out to 5.79 kg.
Volumetric weight is used by couriers to determine the shipping cost based on the amount of space the package occupies rather than just its physical weight. In this case, because the volumetric weight (5.79 kg) is higher than the actual weight (0.72 kg), the shipping cost is based on the volumetric weight, which results in a higher shipping fee.
If your item had been repacked to reduce its size, we could have lowered the volumetric weight, potentially saving on shipping costs. If you'd like to explore this option in the future, please let us know!
Customer Satisfaction Team
Stefan Gemzell
24 December 2024
FedEx Connect Plus
SG
Excellent service 10/10
Many thanks for the 5 star review. 😊
ruju
24 December 2024
FedEx Connect Plus
R
Too expensive
Thank you for your feedback.
At Forward2me, we are dedicated to offering our customers the most competitive prices in the industry. We provide a price match guarantee and free Return to Sender service.
If you find a lower price for the same service before making a shipment request, simply send us the link, and we will match the price. If you change your mind after we’ve received your parcel at our warehouse, you can use our free Return to Sender service, and we will handle the return at no cost to you. If you find a lower price after receiving your parcel, just send us the link, and we’ll refund the shipping cost in full. Since you haven’t yet used our Price Match or Free Return to Sender services, please submit your refund request via live chat or through the contact form on our website: (https://www.forward2me.com/price-match-guarantee/)
For more information about our services, you can explore our resource hub, where our experts provide details on volumetric weight, fuel surcharges, taxes, and other key topics: (https://www.forward2me.com/ask-the-experts/)
Customer Satisfaction Team
At Forward2me, we are dedicated to offering our customers the most competitive prices in the industry. We provide a price match guarantee and free Return to Sender service.
If you find a lower price for the same service before making a shipment request, simply send us the link, and we will match the price. If you change your mind after we’ve received your parcel at our warehouse, you can use our free Return to Sender service, and we will handle the return at no cost to you. If you find a lower price after receiving your parcel, just send us the link, and we’ll refund the shipping cost in full. Since you haven’t yet used our Price Match or Free Return to Sender services, please submit your refund request via live chat or through the contact form on our website: (https://www.forward2me.com/price-match-guarantee/)
For more information about our services, you can explore our resource hub, where our experts provide details on volumetric weight, fuel surcharges, taxes, and other key topics: (https://www.forward2me.com/ask-the-experts/)
Customer Satisfaction Team
Jelena Mirosavljevic
24 December 2024
UPS Standard Single
JM
My shipment was opened and then repacked with the remark that was done because I didn't upload the invoice for it, but I did. After uploading it was stated that the items are manually added. This makes no sense, but ok. The shipment arrived neatly packed and in excellent shape.
Thank you for your feedback, and we apologize for any confusion caused regarding the invoice upload. We understand your concern about the repacking, and we appreciate your understanding. We're glad to hear that the shipment arrived in excellent condition and was well-packed. If you have any further questions or need assistance with future shipments, please don't hesitate to reach out.
Customer Satisfaction Team
Customer Satisfaction Team
Unverified Customer
24 December 2024
Unknown Shipment Details
This is the first time I have used the services of Forward2me's Japanese office and I am very satisfied with their performance. I had items sent from Amazon.jp to the address I was previously assigned by Forward2me for deliveries within Japan. Forward2me's homepage is very well structured and kept me informed about the status of my shipment at all times. The fees charged by Forward2me are fair and adequate. The shipment with DHL Express was sufficiently well packaged and reached me in Austria within just under five working days. The contact with the customer agent Nica was very nice and she answered all my questions very quickly and competently. I was definitely impressed by Forward2me's work and I will definitely use their services again.
Thank you so much for sharing your experience with us! We’re happy to hear that you were satisfied with our services and that everything went smoothly from Japan to Austria. Your positive feedback about our website, packaging, shipping speed, and customer service, especially Nica, truly means a lot to us. We’re glad to have had the opportunity to assist you, and we look forward to serving you again in the future! If you ever need any help, don’t hesitate to reach out
Customer Satisfaction Team
Customer Satisfaction Team
Unverified Customer
23 December 2024
Unknown Shipment Details
JANE and AIMEE
Thank you for your professional, attentive, prompt and helpful service throughout 2024🥂
Thank you for your professional, attentive, prompt and helpful service throughout 2024🥂
Thank you so much for your kind words! It’s been a pleasure working with you throughout 2024. We truly appreciate your support and trust in our service. Looking forward to continuing our collaboration in the future! Cheers to more success ahead! 🥂
F.Alblharith
23 December 2024
FedEx International Economy
F
It was a good experience indeed.
Thank you for your feedback! We're happy to hear that you had a good experience. If there's anything else we can assist you with, please don't hesitate to reach out.
Customer Satisfaction Team
Customer Satisfaction Team
Abdulla Bukhari
23 December 2024
FedEx International Priority
AB
Loved everything you have done
Also you guys respond to me every time I sent you a message
Will definitely deal with you again and again 🥰😍
Also you guys respond to me every time I sent you a message
Will definitely deal with you again and again 🥰😍
Thank you so much for your kind words! 😊 We're happy to hear that you loved everything we did. It's always a pleasure assisting you, and we appreciate your trust in us. We'll be here whenever you need us again! 🥰 Looking forward to working with you again soon!
Unverified Customer
23 December 2024
Unknown Shipment Details
If you are intending to use this company’s services for importation into Australia – THEN DON’T. Be aware that goods imported into Australia with a value at or below $1,000 AUD (not including tobacco or alcohol) are classified as “low value goods” and DO NOT attract any taxation charges.
I purchased an item valued considerably under the threshold for delivery to Australia. To my complete surprise I received my shipping quotation with charges for GST and also a further administrative charge almost equivalent of the GST. Despite several emails in which I advised Forward2Me of their mistake and provided evidence from the Australian Taxation website of the parameters, they continued with their insistence for these extra fees.
I was informed that their system was automatic and the fees could not be removed, they advised that their system only recognised shipments over $1,000 AUD. When I asked for a credit against the incorrect fees, it was also firmly rejected.
It was a case of pay all of their fees or the goods would not be released for transit. They also only provided one option of transport company which was expensive. Then to top it off, the address they put on the package was incomplete and I am still waiting for delivery!
I have subsequently telephoned the ATO to inform them of Forward2Me and their practice of incorrectly applying GST.
I purchased an item valued considerably under the threshold for delivery to Australia. To my complete surprise I received my shipping quotation with charges for GST and also a further administrative charge almost equivalent of the GST. Despite several emails in which I advised Forward2Me of their mistake and provided evidence from the Australian Taxation website of the parameters, they continued with their insistence for these extra fees.
I was informed that their system was automatic and the fees could not be removed, they advised that their system only recognised shipments over $1,000 AUD. When I asked for a credit against the incorrect fees, it was also firmly rejected.
It was a case of pay all of their fees or the goods would not be released for transit. They also only provided one option of transport company which was expensive. Then to top it off, the address they put on the package was incomplete and I am still waiting for delivery!
I have subsequently telephoned the ATO to inform them of Forward2Me and their practice of incorrectly applying GST.
Thanks for the feedback Heather. Unfortunately the ATO (Australian Tax Office) is very clear - we must collect and remit Australian GST on Low Value Imported Goods.
You can read more on the ATO website here:
https://www.ato.gov.au/businesses-and-organisations/international-tax-for-business/gst-on-imported-goods-and-services/gst-on-low-value-imported-goods
The ATO site also has a very clear example from what they refer to as a "redeliverer":
https://www.ato.gov.au/businesses-and-organisations/international-tax-for-business/gst-on-imported-goods-and-services/how-to-charge-gst/if-you-are-a-redeliverer
Having read through this, if you still feel there is an issue, please contact us again with links to the relevant legislation which shows GST should not be collected in your case and we will take a look.
You can read more on the ATO website here:
https://www.ato.gov.au/businesses-and-organisations/international-tax-for-business/gst-on-imported-goods-and-services/gst-on-low-value-imported-goods
The ATO site also has a very clear example from what they refer to as a "redeliverer":
https://www.ato.gov.au/businesses-and-organisations/international-tax-for-business/gst-on-imported-goods-and-services/how-to-charge-gst/if-you-are-a-redeliverer
Having read through this, if you still feel there is an issue, please contact us again with links to the relevant legislation which shows GST should not be collected in your case and we will take a look.
Unverified Customer
23 December 2024
Unknown Shipment Details
Had small mixup with the customs fees I had paid upfront, not registering when the package arrived in my country. But the issue was quickly resolved by german warehouse employee Aimee who contacted UPS to resolve the issue and I received my package without a delay.
Thanks for the feedback Páll and thanks for trying out the new DDP shipping option!
Our DDP (Delivery Duty Paid) shipping options are new and not commonly available from parcel forwarding companies. Customs in some countries have no problem with it. In other countries they seem to be a little slower to adapt. We are hopeful that things will become smoother as more customs officers in more countries become aware of how duty and taxes are handled with DDP shipments.
Our DDP (Delivery Duty Paid) shipping options are new and not commonly available from parcel forwarding companies. Customs in some countries have no problem with it. In other countries they seem to be a little slower to adapt. We are hopeful that things will become smoother as more customs officers in more countries become aware of how duty and taxes are handled with DDP shipments.
Unverified Customer
21 December 2024
Unknown Shipment Details
Regilyn was a lier!
As soon I left a positive review their attitude suddenly changed. The prices went up 3 times and no communication any more.
As soon I left a positive review their attitude suddenly changed. The prices went up 3 times and no communication any more.
Thanks for the feedback.
We would like to clarify that false declaration of goods is not permitted under our services. It is essential that all descriptions of goods are accurate and truthful to ensure compliance with customs regulations and to avoid any legal issues.
We strongly encourage you to provide accurate information about the contents of your shipments, as this helps ensure a smooth and timely process for delivery and customs clearance.
Our team is already in contact with you via email.
Customer Satisfaction
We would like to clarify that false declaration of goods is not permitted under our services. It is essential that all descriptions of goods are accurate and truthful to ensure compliance with customs regulations and to avoid any legal issues.
We strongly encourage you to provide accurate information about the contents of your shipments, as this helps ensure a smooth and timely process for delivery and customs clearance.
Our team is already in contact with you via email.
Customer Satisfaction
Rafał Wójcik
21 December 2024
UPS Express Saver
RW
Very good experience
Many thanks for the 5 star review. 😊