forward2me - Reviews | Customer Reviews

Customer Reviews

Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!

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4.5 5

Based on 15819 reviews

Coralie Chamard 15 April 2026

UPS Standard Single

Site Sérieux et fiable dans la réexpédition de colis. Cependant je ne mets pas 5 étoiles du au frais de douane important pour un petit colis d'a peine 1 kilo, et l'obligation de réemballer le colis avant de pouvoir demander la réexpédition

Thank you very much for your feedback and for taking the time to share your experience with us. We’re really pleased to hear that you find our service serious and reliable for parcel forwarding.

Regarding repacking, we always recommend this step when parcels arrive in their original retail or domestic packaging. While plastic bags are often suitable for local shipping, repacking into a more suitable outer carton helps ensure the goods are better protected for international transit, where handling conditions can be more demanding.

In many cases, repacking multiple items together can also help make shipping more cost-effective by optimising space and reducing volumetric weight. This is something customers can take advantage of alongside our free 30-day storage, which allows time to consolidate parcels where needed.

We do understand that customs fees can sometimes feel significant, especially for smaller shipments, but these are determined by local authorities and are outside of our control.

Thank you again for your honest feedback — it’s greatly appreciated and helps us continue improving our service.

Unverified Customer 14 April 2026

Unknown Shipment Details

I have ordered over 100 parcels through Forward2Me, so I feel I can give a fair assessment. For 1–2 small packages, the service is okay. However, as soon as it comes to larger shipments, multiple parcels, or pallets, things go downhill quickly.
The support is slow and often unresponsive. Getting a quote can take up to two weeks, and when it finally arrives, the prices are not competitive with the market. On top of that, there are often days without any reply at all, only to then receive an automated email asking whether the ticket is still open. That's not the kind of customer service I expect, especially as a long-term customer.
I will ship out the parcels I still have stored with them, but after that I'll be looking for a different forwarding provider. Unfortunately, I cannot recommend Forward2Me for anyone dealing with more than just the occasional small package.

Best regards,
Brian

Hi Brian,

Thank you for taking the time to share such detailed feedback, and I’m sorry to hear about your experienc, particularly around larger shipments and the delays you’ve described with support and quoting. This is not the level of service we aim to provide, especially for long-term customers.

I’d really like to look into this properly and understand exactly what happened in your case so we can investigate and address it directly.

Unfortunately, I’m not able to identify your account from this review alone, please could you contact us with your account details, registered email or recent shipment references? I’ll personally ensure this is reviewed and followed up.

Thank you again for the feedback, and I appreciate your patience while we look into this.

Kind Regards,
Tracy

Unverified Customer 14 April 2026

Unknown Shipment Details

Thank you Jus for your very quick help solving my missing package, on Sunday!!😉

Thank you so much for your kind words! Really glad Jus could help get your missing package sorted quickly. Appreciate you taking the time to leave a review.

Unverified Customer 13 April 2026

Unknown Shipment Details

Elvie, was really helpful and provided the exact information I needed. As a first time customer this was really valuable to me. I will definitely recommend.

Thank you very much for your kind feedback.

We’re really pleased to hear that Elvie was able to assist you and provide the exact information you needed. It’s especially great to know that your first experience with us was a positive one.

Unverified Customer 12 April 2026

Unknown Shipment Details

Servizio molto valido e veloce. L'ho già usato due volte in passato per farmi spedire degli acquisti dal Giappone e dal Regno Unito e non ho mai avuto intoppi. Chiaramente non è un servizio generalmente economico, ma dipende dal tipo di merce da spedire e dal peso. Non mi sento di aver mai pagato cifre esorbitanti. Sto attualmente aspettando che mi spediscano un altro pacco dagli Stati Uniti e aggiornerò la mia recensione in futuro. Uso sempre loro perché consentono il forwarding da diversi paesi ed è comodo avere tutto in uno, e il loro sito è piuttosto intuitivo. Ho anche contattato l'assistenza per farmi cambiare Nome e Cognome sull'account e hanno provveduto molto velocemente.

Thank you so much for your kind feedback!

We’re really glad to hear that you’ve had a smooth experience with our service across multiple shipments from Japan, the UK, and now the United States. It’s great to know that you find our platform intuitive and convenient for forwarding from different countries

Unverified Customer 12 April 2026

Unknown Shipment Details

Excellent service, Jamie help me to solve question about sending packages, i really appreciate!

Thank you for your kind words!

We’re delighted to hear that you had an excellent experience and that Jamie was able to assist you with your questions about sending packages. We’ll be sure to pass along your appreciation to him.

Unverified Customer 10 April 2026

Unknown Shipment Details

I have used their services a couple of times, super easy, low prices and when I needed their assistance, in their US warehouse, Aimee was there to help and fix everything. Will use their services again, the easiest way to buy from US and UK when the seller doesn’t post to your country. And with F2ME (when it can be used), at very good prices.

Thank you so much for your kind feedback. We’re really pleased to hear that you’ve found our service easy to use and good value, and that Aimee was able to help you when needed in our US warehouse. I’ll be sure to pass your comments on to her.

We really appreciate your continued support and look forward to helping you again in the future.

Unverified Customer 10 April 2026

Unknown Shipment Details

I am beyond impressed with the service I received at the Forward2me USA warehouse! My package arrived and needed to be expedited for shipping immediately. The speed with which they handled my request was absolutely incredible. I want to give a huge shout-out to Jus, who was a total superstar in assisting with my inquiry! Jus made sure everything was processed seamlessly and kept me updated every step of the way. If you want a forwarding service that actually cares about your time, look no further. Thank you, Jus, and thank you, Forward2me!

Thank you for sharing your feedback! We are delighted to hear about your positive experience with Jus❤️

Brittney Silveira 10 April 2026

FedEx Connect Plus

The processing time didn’t take longer than a few days. Very easy to work with. I don’t know about customer service since I didn’t need it. Shipping was very fast but expensive.

Thank you for your feedback.

Due to recent changes in US import rules, we’re currently not able to offer postal services for low-value shipments to the US, and options are now limited to express courier services.

We always try to keep shipping as cost-effective as possible, but for smaller parcels this can sometimes mean the prices are higher than expected.

For future shipments, it may be worth consolidating multiple items into one parcel where possible, as this can help provide better value for shipping.

If you ever need any help with this, we’re happy to assist.

Unverified Customer 09 April 2026

Unknown Shipment Details

Tracy from F2M has been nothing but amazing, she handled by issue from A-Z with nothing but swiftness and care, would use the service again in the future for sure!

Thank you for taking the time to leave your feedback, and I’m really sorry for the frustration and inconvenience you experienced. We also apologise that your message wasn’t followed up while the agent was on leave, this is not the level of service we aim to provide.

I understand how concerning it must have been not receiving updates on your shipment.

In this case, the shipment was sent to a third-party parcel forwarding address. Due to customs requirements, the recipient acts as the Importer of Record in the importing country, and forwarding facilities are often not set up to take on this responsibility. This can lead to delays or shipments being held in clearance and often results in the shipment being returned.

For this reason, we generally do not recommend shipping to other forwarding companies and we do not usually offer this service to those types of addresses.

That said, we absolutely recognise that we should have communicated this more clearly and kept you better informed throughout. We are also reviewing our internal processes to ensure better cover when team members are away.

We will also follow up with you directly by email so we can look into this properly and help resolve the situation.

Kind Regards,
Tracy

SASSARA FABIOLA 09 April 2026

FedEx Regional Economy

Forward2to me sent me a photo of my box before ship it to me. The deliver was relatilvely quick (from UK to north Italy) and the box was in perfect conditions.

Thank you very much for your feedback. We’re really pleased to hear that your parcel arrived quickly and in perfect condition, and that you found the pre-shipment photo helpful. We appreciate you choosing Forward2Me and look forward to assisting you again in the future.

Unverified Customer 09 April 2026

Unknown Shipment Details

I received Customer Service Support from Joyce at Forward2me and am very happy with the Support Joyce provided to me, she was quick to respond to my inquiry with professionalism & with exactly the resolve I needed & I appreciate that! Thanku Joyce

Thank you for taking the time to share your feedback! 😊

We’re delighted to hear that you had a positive experience with our customer support and that Joyce was able to assist you quickly and professionally. We’ll be sure to pass along your kind words to her — she will be very happy to hear this.

James Everett Abdul 09 April 2026

FedEx Connect Plus

JEA

No issues. Very professional,

Thank you for your feedback! 😊

We’re glad to hear that everything went smoothly and that you found our service professional. We truly appreciate your support and look forward to assisting you again in the future.

wade 08 April 2026

FedEx International Economy

非一般的服務好 , 回復快 , 貨倉的處理極好. 負責任.
Excellent service, quick response, and superb warehouse management. Responsible.
我是使用了很多次才評價的. 非常刻意評論 , 而且我是極少評論的. 所以極力推薦的好公司
I'm only reviewing this after using it many times. This is a very deliberate review, and I rarely leave reviews. Therefore, I highly recommend this company.

Thank you for your 5-star review!
We appreciate your business with us.

^NB

Daan 07 April 2026

UPS Standard Single

Fast and reliable!

Thank you for your great feedback. We’re really pleased to hear you found our service fast and reliable — we really appreciate your support.

John 07 April 2026

DPD Classic

Bonne agence de reexpedition, expedition tres rapide rien a dire. Le seul point negatif est juste le prix est un peu cher sinon c’est 10/10

Thank you for your kind review. We’re really glad you’re happy with the speed and service. We appreciate your feedback on pricing and will keep working to provide the best value possible.

Frank 07 April 2026

FedEx Regional Economy

Good comunication, good service.

Thank you for your review, your feedback is really appreciated.

Unverified Customer 05 April 2026

Unknown Shipment Details

Needed to get a big bulk of car detailing products and used Forward2Me to ship them. Of course since it's liquids I had to submit some paperwork. I was in constant contact with Aimee and she helped me very fast and I got everything hassle free. Delivered the items to the German warehouse. Will definitely use again in the future

Thank you for your 5-star review!
We appreciate your business with us.

^NB

Unverified Customer 05 April 2026

Unknown Shipment Details

THANK YOU Aimee and Joyce FOR YOUR EXCELANT SERVISE

Thank you for your 5-star review!
We appreciate your business with us.

^NB

Unverified Customer 04 April 2026

Unknown Shipment Details

Punctual, great reply reaction time. Miaco from Germany's support was fantastic!

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Miaco❤️

Jose Garcia 04 April 2026

FedEx Connect Plus

They are an excellent company—attentive at every step of the way. Throughout the entire process, they send you regular email updates so you always know where your package is. If you are outside the USA and need to make a purchase, they are the best option; they have locations in Germany, the UK, and Japan. I recommend them 100%.

Thank you for your 5-star review!
We appreciate your business with us.

^NB

Unverified Customer 03 April 2026

Unknown Shipment Details

Edit, I was going to remove an additional star, as I just received an Ai slop email in response to this review, trying to but not actually addressing any points made in this review. However, for taking delivery and forwarding safely, that's worth two stars at least.

I have used them in the past once for a smaller package which was fine, however my last order with them was for two big boxes.
* Emailing them, I received less than useless AI replies
* Selected combine service, items weren't combined and was charged for two deliveries with no explanation why
* I understand they need to make money, but there is no transparency when booking delivery on how much of the fee is delivery and how much is service charge
* Initial quoted postage charges was $100, this turned into $400
* Adding multiple items using their website was not as user friendly as it could be

Hi Chloe,

Thanks for the feedback.

We're real person, not an AI. I can see we’ve missed the mark on the high standard of service you experienced with your first shipment.

I completely understand why this was a shock. This usually happens due to Volumetric Weight. While a box might be light, carriers charge based on the space it takes up on the plane. If the boxes were large, the $100 estimate (likely based on actual weight) jumped once the dimensions were factored in. I am happy to provide the specific dimensions and the carrier’s volumetric calculation so you can see exactly where that cost came from.

We hear you on the lack of fee breakdown and the website’s "user-friendliness." We are currently working on a clearer billing interface so you can see exactly what is a carrier fee versus a service fee before you hit pay.

We use templates to speed up replies, but we are real human.

Best regards,

Unverified Customer 02 April 2026

Unknown Shipment Details

Once I think I’m done with this company unfortunately they do something else wrong. This last item I had to be shipped was a pair of glasses. They forced me to have to combine and repack even though they came to them packaged great for shipment already. I bought from a highly reputable glasses business so I know they didn’t receive the frames how I received them. I hit combine and repack and was waiting until I got paid to ship it. Well I get an email that my glasses have been shipped. I never even picked what carrier or anything. I didn’t pay for shipping. I received my package today and I think I understand why they shipped it themselves. Once I opened the box it had only that brown paper. The glasses are in a thin fabric dolce and gabbana satchel. Literally no protection for the glasses just paper as filler for the unnecessarily big box. I opened the satchel and of course the glasses are broken. They’re bent in a way I doubt can be fixed and one of the arms is missing. The order was 100.74 euros. I thought after I got these shipped to me that I’d be done with this company but of course another awful experience. Like why did they not put the glasses in a small box or in a small box and then the small box in a bigger box with protection? And where’s the missing arm? They repackaged the glasses so they had full control of making sure it was we’ll protected. Yet they failed even that! You would think them shipping it to me for free was a nice gesture or something. But no they’re a business. A forwarding company doesn’t just ship your package for free. I believe they broke them while repacking and didn’t want to give me an option to pay for shipping and protection. I’m honestly confused and angry. Not sure how they’ll fix the situation now after they broke the frames and didn’t package them securely. On top of the extra fees and overly high shipping, I wouldn’t trust them with anything you believe could be damaged or is fragile. I’m thankful that was the last item I needed shipped from their warehouse.

We have read your comments regarding the Dolce & Gabbana glasses, and we are treating this as a high-priority internal failure.

To resolve this, please provide:

Clear photos of the damaged glasses and the box/packaging material.

A photo of the missing arm (or confirmation that it was missing from the box upon arrival).

The original invoice showing the price paid.

Please send all the details to info@forward2me.com

Unverified Customer 02 April 2026

Unknown Shipment Details

My package arrived in perfect condition and incredibly fast. The packaging was exceptional — extremely well protected and handled with great care. I’m very satisfied with the whole experience and I highly recommend Forward2me to anyone looking for a reliable forwarding service.

Thank you so much for your wonderful feedback! We’re thrilled to hear that your package arrived safely and quickly, and that our packaging met your expectations. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.

Krisztina Horváth 01 April 2026

FedEx Regional Economy

Everythong went smooth.

Thank you for your feedback! We’re really glad to hear that everything went smoothly with your shipment.

Bailey Hein 31 March 2026

FedEx Connect Plus

I paid $50 to get a book from the UK to the Us and then two weeks later FedEx contacts me and tells me I owe another $20 in duties and fees making my shipping costs about $70. The $50 was already insane but books are exempt from duties and fees so that just tells me that forward2me are not filling out the custom forms correctly and I will not being using them anymore

We are very sorry to hear about the unexpected fees you encountered with FedEx.

We have reached out to you via email to request a copy of the FedEx invoice. Our goal is to investigate this immediately and issue a refund for those additional fees.

We value your business and are committed to resolving this for you promptly.

Many thanks

Grace Canon 31 March 2026

FedEx Connect Plus

The process was much easier than expected. My shipments were received, consolidated, and re-shipped to me, and everything arrived in great condition.

Thank you for sharing your experience. We’re very pleased to hear that the process was easier than expected and that your shipments were received, consolidated, and delivered to you safely in great condition.

Unverified Customer 31 March 2026

Unknown Shipment Details

Forward2me were a great help identifying and assisting with the return and replacement of a damaged item i ordered. Joyce and Jus were very helpful throughout the entire process keeping me updated and providing photos of the item for the retailer. Would not hesitate to use again! Thank you

Thank you for taking the time to share your experience. We’re really pleased to hear that our team was able to assist you with the return and replacement of your damaged item.

Joyce and Jus will be very happy to know their support and updates throughout the process were helpful, especially with providing photos for the retailer. We truly appreciate your kind words and your trust in our service.

Unverified Customer 31 March 2026

Unknown Shipment Details

The Japan location has been extremely disappointing. They are slow to respond to messages and take far too long to process and ship packages. I don’t know if they only have one or two staff members, but it’s frustrating when this so-called forwarding service presents themselves as professional yet continually delays shipments.

All of the packages I sent to this location were delayed. My most recent package shows it arrived on March 30th at 12:58, and it’s been almost 48 hours with no confirmation that it has been checked in. I’ve reached out multiple times and received no response.

I usually use Blackship because they are fast and ship within 24 hours. This experience has convinced me I will no longer use forwsrd2me. I take responsibility for choosing them this time, but the delays and lack of communication make it impossible to continue using their services. Unfortunately, you’ve lost me as a customer.
Update
I need to file a missing parcel request as you guys are responsible for my missing package. I see you guys will answer to reviews but not messages. I’m missing a Gucci Wallet that I won in a Japan Auction for my daughter’s birthday for 114.00USD. Im holding this company responsible to reimburse me for the missing item or find it immediately. This is ridiculous !!!

Thank you for reaching out and sharing your experience.

We previously reached out via email to check on this issue, but we haven't received a response yet. We would appreciate it if you could clarify the details of the situation so we can begin a formal investigation.

To help us resolve this as quickly as possible, please provide the following details regarding your missing package:

Tracking Number or Shipment Reference

Order Number (if available)

We take full responsibility for ensuring our customers’ packages are handled properly, and we are committed to resolving this for you promptly.

We look forward to hearing from you.

Unverified Customer 31 March 2026

Unknown Shipment Details

Ordered a few packages that came from, france and spain, when they arrived in Germany they received new shipping labels not correctly filled out with my customer ID, thankfully Miaco and rhe forward2me team was able to resolve the situation and get my packages ready to be forwarded to me in the US...

Thank you for sharing your experience. We’re glad to hear that Miaco and the team were able to quickly resolve the issue with the shipping labels and get your packages ready for forwarding to the US.

Unverified Customer 31 March 2026

Unknown Shipment Details

My parcel was recieved well at the warehouse, without any issues upon arival. Although I had to contact support so they could correct an incorrectly recorded item issue, the staff was quick and efficient. Customer service was indeed helpful with the zendesk employees and the parcel handler communicating smoothly. The issue was corrected within a few hours of contacting support. Honestly a 4.5/5 for me. Would use again.

Thank you for your kind feedback. We’re really glad to hear that your parcel was received safely and that our team was able to quickly correct the item issue for you. It’s great to know that the communication between our Zendesk support team and the warehouse staff helped resolve everything smoothly.

Unverified Customer 30 March 2026

Unknown Shipment Details

Some of my packages was misplaced at Forward2me Germany. I reached out to Aimee, she immediately investigated, she located my packages. I am very satisfied with how she handled the who situation.

Thank you so much for your kind feedback! I’m glad I could help locate your packages and resolve the situation quickly. Your satisfaction is very important to us, and it’s wonderful to hear that you’re happy with how everything was handled.

Unverified Customer 29 March 2026

Unknown Shipment Details

Just awful! I placed my order and followed each step on receipt of the relevant emails from Forward2me...they received my package the very next day but 3 days later it isn't even on it's way to me. I was asked to do the shipment step, got there and then a flag appeared to contact them due to my item being dangerous(it's a mobile phone) BUT no details of how to contact them! I found these myself and rang, voicemail saying to leave my details & they would get back to me shortly, shortly! That was 3 days ago I also emailed but guess what, no reply to that either! I did thorough checks before even purchasing this very expensive item and nowhere was it flagged on their website that A) a mobile phone is considered a "dangerous" item, B)any steps to organise the shipment of such an item or C)that one shouldn't expect their order anytime soon. Now my valuable mobile phone is still sitting in a warehouse in Germany, wholly unacceptable. I am not impressed! I will not recommend this company nor ever use them again, appalling service or lack thereof. I don't want excuses as I'm sure I will get in response to this, I simply want my phone! Please make that happen ASAP
UPDATE: I received a call, finally, as a result of having left a VM, nothing whatsoever to do with the reply received here which as I suspected was simply lip service! No immediate action was taken & nothing done to resolve faster for me. 2 painstaking days & a ton of over & back later & my order has only just been shipped(Tues)! Please be assured that this would not have happened unless I had followed up relentlessly & remained so vigilant. I had to push hard for every step. They chose the cheapest shipping option & charged me just shy of €60(Germany to Ireland) and it's going to take 8 more days for delivery! All the fuss & the contact us flagging for a 'dangerous item' was so unnecessary as there was no special arrangement to ship the phone but a €6 surcharge was applied. My order is currently in Poland, can only hope it makes it...the address on the tracking is not the shipping address I added, no city or even country on it! I can't encapsulate the frustration and helpless feelings I had whilst dealing with this company especially over such a valuable item in such a small space but trust me it was excruciating at best! First & last time I will ever use Forward2me, you have been warned!

Thanks for your feedback.

I am sincerely sorry for the delay and the lack of communication regarding your mobile phone. We understand your frustration—you want your item, not excuses, and we want to get it to you immediately.

To resolve this right now, please email your account details and tracking number to info@forward2me.com. Once we have your details, I will personally ensure our German warehouse prioritizes the "Dangerous Goods" (Lithium Battery) documentation required to get your phone dispatched on the next available flight.

Cliff Johnson 28 March 2026

FedEx Connect Plus

My package was damaged

I’m very sorry to hear that your package arrived damaged. We understand how frustrating this must be.

Could you please provide photos of the damaged items and the packaging send allinformation at info@forward2me.com? Once we have these, we’ll be able to assist you with a replacement, refund, or further instructions.

Thank you for your patience, and we’ll work to resolve this as quickly as possible.

Kind regards,

David Bass 28 March 2026

UPS Express Saver

The delivery was quick and the process went smoothly. The delivery fee, however, was more expensive than what I would have expected (something like $180 shipping fee) I suppose it was a fair price for what it was, 2 day air from Japan to the US, but I would like the option for a slower, less expensive option as I didn't need the item that quick. I could have waited a month. It was a compact miter saw that was shipped.

Thank you for your feedback and for sharing your experience with us. We’re glad to hear that the delivery was quick and that the process went smoothly.

We completely understand your point regarding the shipping fee. Our current quoted rates were for 2-day air from Japan to the US, which is why the cost was higher. We appreciate your suggestion about offering a slower, more economical option, and we’ll certainly take this into consideration to provide more flexibility for customers who don’t require expedited shipping.

Jeremy 27 March 2026

UPS Standard Single

Excellent service.

Forward2Me provided a smooth and reliable experience from start to finish. The handling of the package was efficient, and the process was clear and well-organized throughout.

Communication was professional and timely, and the shipment arrived as expected without any issues. The overall service quality was very satisfying.

I would definitely recommend Forward2Me for international shipping needs.

Thank you so much for your wonderful feedback! We’re glad to hear that your experience with Forward2Me was smooth and efficient from start to finish. Your kind words about our communication and service quality mean a lot to us.

We truly appreciate your recommendation and look forward to assisting you with any future international shipping needs!

Unverified Customer 26 March 2026

Unknown Shipment Details

I had an excellent experience thanks to Elvie from customer support. Elvie helped me clarify all the details about my shipment and patiently guided me through how Forward2me works. Elvie’s reassurance and clear explanations made the whole process easy to understand, and because of Elvie's help I felt confident choosing Forward2me for my shipment. Great customer support like this truly sets the company apart!

Thank you so much for your kind words! We’re delighted to hear that Elvie was able to guide you through the process and make your experience with Forward2Me smooth and stress-free. Your feedback about her support and clarity truly means a lot—we’ll be sure to pass this on to her.

We’re thrilled that you felt confident choosing Forward2Me and appreciate you recognizing the team’s effort. Thank you again for your support!

Unverified Customer 26 March 2026

Unknown Shipment Details

This company is legit! You just need to choose the shipping method wisely. Good shipping means more to pay but in the end still you will received the item in a good condition. Good seevices forward2me!

Thank you so much for your positive feedback! We’re glad to hear that you received your items in good condition. Choosing the right shipping method really does make a difference, and we’re glad our service met your expectations. We appreciate your support and look forward to helping you with your future shipments!