Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
10 May 2026
Unknown Shipment Details
Excellent service at a great price, parcel dispatched to me within 24hrs of receipt at intemediary warehouse. Highly recommend.
Thank you for taking the time to leave us such a positive review. We’re delighted to hear that your parcel was dispatched so quickly after arriving at our warehouse and that you found our service to be great value. Your recommendation is truly appreciated, and we look forward to assisting you again in the future.
Unverified Customer
09 May 2026
Unknown Shipment Details
You are a great team, always friendly, fast and ready to go the extra mile to deliver the best service, as always. Thank you Kaye and all your team in Germany and Preston for getting my item all the way across Europe, saving me half the cost!
Thank you for your fantastic feedback. We’re so pleased to hear that Kaye and the teams in Germany and Preston were able to help get your item across Europe smoothly while also saving you money. Your kind words about our friendly service and dedication mean a great deal to us. We truly appreciate your support.
Unverified Customer
09 May 2026
Unknown Shipment Details
Jamie and all other staff were excellent, polite, kind and it was joy to shop in this store as for their service! Reccomended! 🫶🏼
Thank you so much for your lovely review. We’re delighted to hear that Jamie and the rest of the team provided such polite and friendly service. Your recommendation means a lot to us, and we hope to assist you again soon.
Unverified Customer
08 May 2026
Unknown Shipment Details
I ran into a fairly complicated shipping situation involving repacking, splitting items into separate shipments, and customs-related questions. The team and Nica in particular was incredibly patient, responsive, and helpful throughout the entire process.
Really appreciate the professionalism, patience, and support - thank you again, Nica!
Really appreciate the professionalism, patience, and support - thank you again, Nica!
Thank you for your 5-star review for Nica!
We are happy that we are able to provide you good quality service.
^NB
We are happy that we are able to provide you good quality service.
^NB
Unverified Customer
08 May 2026
Unknown Shipment Details
Perfect, comprehensive and very clear instructions. The operator, Joyce of the York House, Green Lane West, Preston, PR3 1NJ, United Kingdom warehouse was very patient. I was also amazed by the speed of response and the connection with the other operators.
Very satisfied
Thank you
Agostino de Lieto Vollaro
Very satisfied
Thank you
Agostino de Lieto Vollaro
Thank you for your wonderful review, Agostino. We’re delighted to hear that you found the instructions clear and comprehensive, and that Joyce and the rest of the team provided such patient and responsive support. Your kind words mean a lot to us, and we’re very pleased you were satisfied with the service. We look forward to assisting you again in the future.
Orlando
08 May 2026
DHL Express Worldwide
O
Very pleased to have used your services to make purchases in Japan, the UK, and the US.
Thank you for your kind review. We’re delighted to hear you’ve been pleased using our services for purchases from Japan, the UK, and the US. We truly appreciate your support and look forward to helping with your future shipments.
Carmen
08 May 2026
FedEx Connect Plus
C
Great service, fast processing!
Thank you for your review. We’re so pleased to hear you were happy with the fast processing and service. We really appreciate your support and hope to assist you again soon.
Unverified Customer
08 May 2026
Unknown Shipment Details
NICA UK location - super helpful. quick response. follows up diligently. very happy
Thank you for your 5-star review!
We look forward to shipping more packages with you in the future!
^NB
We look forward to shipping more packages with you in the future!
^NB
Unverified Customer
08 May 2026
Unknown Shipment Details
Joyce from the Germany warehouse kept me in the loop every time a change or delay happened. Being in Australia makes it very painful to contact and interact with European sellers. She kept everything progressing and would send multiple updates a day.
Thank you for your 5-star review for Joyce!
We do our very best to update our customers about their shipment.
We look forward to shipping more packages with you in the future!
^NB
We do our very best to update our customers about their shipment.
We look forward to shipping more packages with you in the future!
^NB
Unverified Customer
07 May 2026
Unknown Shipment Details
Great Company and great support from NICA
Thank you for your kind review. We’re really pleased to hear you had a great experience and that Nica was able to support you throughout the process. We truly appreciate your feedback and hope to assist you again soon.
Kevin
07 May 2026
FedEx Connect Plus
K
Everything was great
Thank you for your feedback. We’re really pleased to hear everything went great, and we appreciate you taking the time to leave a review.
Adela Dosoudilova
07 May 2026
FedEx International Economy
AD
Extremely pricy shipping fees .
Thank you for your feedback. We’re sorry to hear that you found the shipping costs expensive. We always aim to optimise packages to reduce shipping costs as much as possible, and in this case the parcel was repacked for the most efficient shipment. The service selected was also the lowest-priced option available at the time.
International courier charges are based on either the actual weight or the volumetric size of a parcel, whichever is greater, which can sometimes make shipping costs higher than expected. We appreciate your comments and will continue working to provide the best possible value for our customers.
International courier charges are based on either the actual weight or the volumetric size of a parcel, whichever is greater, which can sometimes make shipping costs higher than expected. We appreciate your comments and will continue working to provide the best possible value for our customers.
Tobias Pirker
07 May 2026
UPS Standard Single
TP
Es hat alles gut geklappt, ich bin sehr zufrieden, habe am Anfang mir ein bisschen schwer getan, aber es wurde mir alles gut erklärt. Und alles hat super geklappt. Kann ich nur weiter empfehlen, 5 Sterne Minimum.
Hi,
I hope you don't mind but we have translated this review to english too.
"Everything worked well, I am very satisfied. At the beginning I struggled a little, but everything was explained to me clearly. And everything worked out perfectly. I can only recommend it, 5 stars minimum"
Thank you very much for your wonderful review and recommendation. We’re so pleased to hear that everything worked out well for you and that our team was able to guide you through the process clearly. Your kind words and support mean a lot to us.
I hope you don't mind but we have translated this review to english too.
"Everything worked well, I am very satisfied. At the beginning I struggled a little, but everything was explained to me clearly. And everything worked out perfectly. I can only recommend it, 5 stars minimum"
Thank you very much for your wonderful review and recommendation. We’re so pleased to hear that everything worked out well for you and that our team was able to guide you through the process clearly. Your kind words and support mean a lot to us.
Unverified Customer
06 May 2026
Unknown Shipment Details
I had a problem with FedEx and, although Jus from the English warehouse was not obliged to do so, he helped me and solved the problem with the utmost understanding and kindness.
Fantastic customer service, 5 star all deserved.
Fantastic customer service, 5 star all deserved.
Thank you so much for your kind words and for taking the time to leave this review. We’re delighted to hear that Jus was able to assist you and resolve the issue with care and understanding. We’ll be sure to pass your feedback on to him and the warehouse team. Your support means a lot to us.
Rafael Ortiz
05 May 2026
UPS Express Saver
RO
Fast and reliable. You get what you pay for.
Thank you for your feedback. We’re glad to hear you found our service fast and reliable, exactly what we aim for. We appreciate your support and look forward to assisting you again in the future.
Diego Torre Morfín
04 May 2026
DHL Express Worldwide
DTM
Faster than I thought, reliable
Thank you for your 5-star review!
We are happy to hear that you are satisfied with our services! We look forward to shipping more packages with you in the future.
^NB
We are happy to hear that you are satisfied with our services! We look forward to shipping more packages with you in the future.
^NB
Unverified Customer
02 May 2026
Unknown Shipment Details
Je remercie Joyce pour son aide tout au long de cette aventure c'était la première fois que je suis passée par une entreprise comme Forwad2me et c'est grâce à vous que j'ai pû acheter cette magnifique couette rosette de Monique Lhuillier en étant personal shopper encore mille mercis à Joyce et toute l'équipe c'est à refaire à l'avenir bonne journée madame Tabarin
Thank you very much for your kind message. We are delighted to hear that your first experience with Forward2me went well and that Joyce was able to support you throughout the process.
We are pleased to know that you were able to purchase the beautiful Rosette duvet by Monique Lhuillier through our personal shopper service.
We will pass on your thanks to Joyce and the rest of the team. We would be happy to assist you again with any future purchases.
We wish you a wonderful day.
We are pleased to know that you were able to purchase the beautiful Rosette duvet by Monique Lhuillier through our personal shopper service.
We will pass on your thanks to Joyce and the rest of the team. We would be happy to assist you again with any future purchases.
We wish you a wonderful day.
Unverified Customer
01 May 2026
Unknown Shipment Details
1 start
They can't find my package it has been two months,
I was delivered on feb 23rd, it may 1 and i still don't see it on my dashboard.
Update: 3 stars
(I got it but I need to pay more for storage because of their mistake it was delayed so i guess 3 stars because they kept saying we can't find it afterward because of that I need to pay more)
They can't find my package it has been two months,
I was delivered on feb 23rd, it may 1 and i still don't see it on my dashboard.
Update: 3 stars
(I got it but I need to pay more for storage because of their mistake it was delayed so i guess 3 stars because they kept saying we can't find it afterward because of that I need to pay more)
Thank you for your feedback, and I’m sorry for the frustration caused.
We believe this may relate to a parcel where an incorrect customer ID was applied at delivery, which prevented it from appearing in the correct account. Once this was identified, we were able to locate the package and assign it correctly.
We’d like to confirm everything is now resolved for you. Please contact our support team with your order details so we can assist you further if needed.
We believe this may relate to a parcel where an incorrect customer ID was applied at delivery, which prevented it from appearing in the correct account. Once this was identified, we were able to locate the package and assign it correctly.
We’d like to confirm everything is now resolved for you. Please contact our support team with your order details so we can assist you further if needed.
Jorge Filipe Vieira Fernandes
01 May 2026
FedEx Connect Plus
JFV
It's a good , forwarding service, the packages , arrive at my address well packaged, there are price options and several companies to choose from. I'm glad you're going to forward it to me.
Thank you for your feedback. We’re glad to hear your packages arrived safely and were well packed.
It’s great to know that the available pricing options and choice of courier companies have been helpful. We appreciate your support and look forward to forwarding your future shipments.
It’s great to know that the available pricing options and choice of courier companies have been helpful. We appreciate your support and look forward to forwarding your future shipments.
Ian Heng
29 April 2026
DHL Express Worldwide
IH
Fast delivery. Simple and easy paperwork.
Thank you for your kind feedback.
We’re really pleased to hear that you found the delivery fast and the paperwork simple and easy to complete—that’s exactly the experience we aim to provide.
We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
We’re really pleased to hear that you found the delivery fast and the paperwork simple and easy to complete—that’s exactly the experience we aim to provide.
We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Unverified Customer
29 April 2026
Unknown Shipment Details
I ordered an item and requested it to be shipped to me ASAP even with geopolitical tension in the area I live in. Joyce and Wens really surprised me with their support and care . They ensured that my item is dispatched to my destination and then confirmed that item is on its way . They took care of my issue and understood that I was really struggling to get this item. After this experience I am using Forward 2 me always.
Thank you for your message and for sharing this feedback.
We’re really glad to hear that Joyce and Wens were able to support you promptly and ensure your shipment was dispatched despite the challenges in your region. It’s great to know the updates and care provided helped give you peace of mind while your item was on the way.
We’re really glad to hear that Joyce and Wens were able to support you promptly and ensure your shipment was dispatched despite the challenges in your region. It’s great to know the updates and care provided helped give you peace of mind while your item was on the way.
Unverified Customer
29 April 2026
Unknown Shipment Details
Forward2Me is the worst shipping service provider I have ever dealt with! They simply refuse to ship anything. I used MyGermany in the past for many years and VERY successful. I have never had any issues. Unfortunately, Forward2Me does not ship sweets, or other items as MyGermany had no problems with. They only offer to dispose of my goods! Probably they want to keep and enjoy them. It's terrible and very frustrating! Therefore I can only warn EVERYBODY! Do NOT USE Forward2Me!
Thank you for your feedback.
We’re sorry to hear you are disappointed with your experience. Forward2Me ships internationally in line with carrier and destination country import regulations, which means certain products may be restricted or require additional documentation depending on where they are being sent.
Food items, including sweets, can be subject to specific import restrictions or customs requirements in different countries. In some cases, these requirements prevent shipment unless certain conditions are met, or additional approvals are in place.
We understand this can be frustrating, particularly when you have previously been able to ship similar items elsewhere. Different forwarding providers and carrier networks operate under different compliance frameworks, which can result in varying acceptance rules.
We are currently reviewing the requirements for this type of shipment to see if there are compliant options available for your destination.
We will contact you directly via email to discuss your order and will be happy to assist you further there.
We’re sorry to hear you are disappointed with your experience. Forward2Me ships internationally in line with carrier and destination country import regulations, which means certain products may be restricted or require additional documentation depending on where they are being sent.
Food items, including sweets, can be subject to specific import restrictions or customs requirements in different countries. In some cases, these requirements prevent shipment unless certain conditions are met, or additional approvals are in place.
We understand this can be frustrating, particularly when you have previously been able to ship similar items elsewhere. Different forwarding providers and carrier networks operate under different compliance frameworks, which can result in varying acceptance rules.
We are currently reviewing the requirements for this type of shipment to see if there are compliant options available for your destination.
We will contact you directly via email to discuss your order and will be happy to assist you further there.
Nicholas H.
29 April 2026
FedEx Connect Plus
NH
As pointed out. F2Me has unlawfully and incorrectly charged me GST, on my package. The GST was not declared in the shipping declaration document provided to customs. F2ME is not registered or authorised to collect GST on behalf of the ATO. Kaye refused to provide a suitable explanation, nor a refund.
Update after company reply:
The explanation provided does not align with ATO rules or the customs documentation for my shipment. Forward2Me does not appear on the ATO’s register of GST‑registered overseas suppliers, the import declaration shows no GST was paid, and the invoice issued does not meet the requirements of an Australian tax invoice. I remain happy to resolve this privately, but the public explanation is inconsistent with the official documentation.
Update after company reply:
The explanation provided does not align with ATO rules or the customs documentation for my shipment. Forward2Me does not appear on the ATO’s register of GST‑registered overseas suppliers, the import declaration shows no GST was paid, and the invoice issued does not meet the requirements of an Australian tax invoice. I remain happy to resolve this privately, but the public explanation is inconsistent with the official documentation.
Thank you for your feedback.
We’re sorry to hear you are dissatisfied with the charges applied to your shipment. We would like to clarify that Forward2Me is registered with the Australian Taxation Office (ATO) and holds a valid Australian Business Number (ABN), which allows us to collect and remit GST in line with Australian regulations for low-value imported goods.
For shipments valued at AUD $1,000 or less, GST is correctly applied at the point of sale on both the value of the goods and the shipping cost, and is not collected again by Australian Border Force at import. This is standard under current Australian import GST rules.
The commercial invoice submitted for customs clearance is a declaration of the goods’ value for import purposes and does not separately itemise GST. GST is instead charged and itemised on the shipping invoice provided to the customer at the time of booking. Our ABN is included on the customs documentation to confirm that GST is being correctly accounted for under our Australian registration.
All applicable charges are clearly itemised on the shipping invoice provided at the time of booking.
I have also sent you an email separately to explain this in full detail, and you are welcome to respond there if you would like to discuss it further.
forward2me follow up
Thank you for your follow-up — we appreciate you raising this.
We take this seriously and are currently reviewing our ABN listing with the Australian Business Register to confirm why it is not appearing publicly. If any updates are required on our side, we will ensure this is corrected.
To clarify on GST, for low-value shipments to Australia, GST is collected at the point of sale and recorded against our ABN. The commercial invoice used for customs clearance reflects the declared value of the goods and shipment but does not itemise GST separately, as this is handled through our invoicing and reporting process rather than at import.
We understand how this may have caused confusion and are happy to provide further detail directly. We have also reached out to you privately to go through this with you in full.
We’re sorry to hear you are dissatisfied with the charges applied to your shipment. We would like to clarify that Forward2Me is registered with the Australian Taxation Office (ATO) and holds a valid Australian Business Number (ABN), which allows us to collect and remit GST in line with Australian regulations for low-value imported goods.
For shipments valued at AUD $1,000 or less, GST is correctly applied at the point of sale on both the value of the goods and the shipping cost, and is not collected again by Australian Border Force at import. This is standard under current Australian import GST rules.
The commercial invoice submitted for customs clearance is a declaration of the goods’ value for import purposes and does not separately itemise GST. GST is instead charged and itemised on the shipping invoice provided to the customer at the time of booking. Our ABN is included on the customs documentation to confirm that GST is being correctly accounted for under our Australian registration.
All applicable charges are clearly itemised on the shipping invoice provided at the time of booking.
I have also sent you an email separately to explain this in full detail, and you are welcome to respond there if you would like to discuss it further.
forward2me follow up
Thank you for your follow-up — we appreciate you raising this.
We take this seriously and are currently reviewing our ABN listing with the Australian Business Register to confirm why it is not appearing publicly. If any updates are required on our side, we will ensure this is corrected.
To clarify on GST, for low-value shipments to Australia, GST is collected at the point of sale and recorded against our ABN. The commercial invoice used for customs clearance reflects the declared value of the goods and shipment but does not itemise GST separately, as this is handled through our invoicing and reporting process rather than at import.
We understand how this may have caused confusion and are happy to provide further detail directly. We have also reached out to you privately to go through this with you in full.
Mr. OA Hansen
28 April 2026
FedEx Regional Economy
MOH
Perfect, just perfect. I told them what item I wanted from a shop in England, they got it and mailed it to me without delay. There was no other way to get these items. Thanks.
Thank you for your 5-star review!
We're happy that we are able to assist you in your UK-shipping needs!
^NB
We're happy that we are able to assist you in your UK-shipping needs!
^NB
Unverified Customer
28 April 2026
Unknown Shipment Details
The price estimates are a scam. Expect to pay 3 times what they originally quote even with same weight, delivery location and package dimensions.
We’re really sorry to hear about your experience and understand why this felt frustrating.
We’d like to clarify that our pricing isn’t changed after sign-up or once a parcel arrives. The difference you’ve seen is usually caused by how parcel measurements are entered when getting an initial estimate.
For shipments from the US, couriers use pounds and inches. If dimensions are entered in kg and cm without converting from the original measurements, this can significantly affect the calculated size/weight and result in a higher final quote.
We appreciate that this isn’t always obvious, and we’re working to make this clearer to avoid confusion in future.
We’d like to clarify that our pricing isn’t changed after sign-up or once a parcel arrives. The difference you’ve seen is usually caused by how parcel measurements are entered when getting an initial estimate.
For shipments from the US, couriers use pounds and inches. If dimensions are entered in kg and cm without converting from the original measurements, this can significantly affect the calculated size/weight and result in a higher final quote.
We appreciate that this isn’t always obvious, and we’re working to make this clearer to avoid confusion in future.
Unverified Customer
27 April 2026
Unknown Shipment Details
I would like to express my sincere appreciation for the excellent support provided by Kristel.
I recently faced an issue with my shipment, as the parcel was unexpectedly returned to the warehouse by the postal service. This situation caused a delay and some concern, but Kristel handled the matter with outstanding professionalism and efficiency.
She quickly took ownership of the issue, resolved it smoothly, and arranged a new shipment for me without any additional charges. Her clear communication, helpful attitude, and fast action made the entire process much easier and truly demonstrated exceptional customer service.
Thank you, Kristel, for your great assistance and for ensuring a positive experience despite the initial problem.
I recently faced an issue with my shipment, as the parcel was unexpectedly returned to the warehouse by the postal service. This situation caused a delay and some concern, but Kristel handled the matter with outstanding professionalism and efficiency.
She quickly took ownership of the issue, resolved it smoothly, and arranged a new shipment for me without any additional charges. Her clear communication, helpful attitude, and fast action made the entire process much easier and truly demonstrated exceptional customer service.
Thank you, Kristel, for your great assistance and for ensuring a positive experience despite the initial problem.
Thank you so much for taking the time to share your experience.
We’re really pleased to hear that Kristel was able to support you so effectively and turn things around when your parcel was unexpectedly returned. It’s great to know she handled everything quickly, clearly, and with care to get your shipment re-sent without additional charges.
We’ll make sure your kind words are passed on to her, feedback like this means a lot to the team.
We’re really pleased to hear that Kristel was able to support you so effectively and turn things around when your parcel was unexpectedly returned. It’s great to know she handled everything quickly, clearly, and with care to get your shipment re-sent without additional charges.
We’ll make sure your kind words are passed on to her, feedback like this means a lot to the team.
Unverified Customer
27 April 2026
Unknown Shipment Details
I first time order something from Italy to Germany. Aimee helped me step by step to upload the invoice. Thanks to her.
Thank you for your kind feedback.
We’re really pleased to hear that Aimee was able to support you step by step with uploading your invoice and make your first shipment from Italy to Germany a smooth experience.
We’ll make sure your appreciation is passed on to her, it’s always great to hear when the team has been able to help.
We’re really pleased to hear that Aimee was able to support you step by step with uploading your invoice and make your first shipment from Italy to Germany a smooth experience.
We’ll make sure your appreciation is passed on to her, it’s always great to hear when the team has been able to help.
Unverified Customer
27 April 2026
Unknown Shipment Details
Excellent experience! I ordered a pair of shoes for my wife that were sold out here in the US. I ordered them from a shoe store in Germany, had them shipped to Forward2Me and they shipped them to me in the US. I placed the order less than 2 weeks ago and my package arrived today! I paid for the repack addon and it was totally worth it!
I will definitely be using them anytime I need to get something shipped here from Europe since most stores won't ship here.
Highly recommend!!
I will definitely be using them anytime I need to get something shipped here from Europe since most stores won't ship here.
Highly recommend!!
Thank you for taking the time to share such a detailed review, we really appreciate it.
We’re delighted to hear that you were able to get the shoes for your wife from Germany to the US so quickly, and that everything arrived within two weeks. It’s also great to know the repack service added value for your shipment.
We truly appreciate your recommendation and look forward to helping you again whenever you need to ship from Europe in the future.
We’re delighted to hear that you were able to get the shoes for your wife from Germany to the US so quickly, and that everything arrived within two weeks. It’s also great to know the repack service added value for your shipment.
We truly appreciate your recommendation and look forward to helping you again whenever you need to ship from Europe in the future.
Unverified Customer
27 April 2026
Unknown Shipment Details
Forward2Me USA Warehouse - Wilmington team so helpful.
My parcel was flagged as dangerous goods and I expected issues, Big thank you to Joyce & Kaye at the Wilmington, DE warehouse — fast, helpful, and solution-focused. As I am in Australia and first time using their services, I was at ease with their communication.
Repacked, sent via FedEx Priority very grateful for their responsiveness and assistance. Will use their service again
My parcel was flagged as dangerous goods and I expected issues, Big thank you to Joyce & Kaye at the Wilmington, DE warehouse — fast, helpful, and solution-focused. As I am in Australia and first time using their services, I was at ease with their communication.
Repacked, sent via FedEx Priority very grateful for their responsiveness and assistance. Will use their service again
Thank you for taking the time to leave such a detailed review.
We’re really pleased to hear that Joyce and Kaye were able to support you so effectively and that the communication helped put you at ease, especially as this was your first time using our services from Australia.
We understand how stressful it can be when a parcel is flagged as dangerous goods, so it’s great to know the team were able to resolve this quickly, repack the shipment, and get it moving via FedEx Priority.
We really appreciate your trust and look forward to helping you again in the future.
We’re really pleased to hear that Joyce and Kaye were able to support you so effectively and that the communication helped put you at ease, especially as this was your first time using our services from Australia.
We understand how stressful it can be when a parcel is flagged as dangerous goods, so it’s great to know the team were able to resolve this quickly, repack the shipment, and get it moving via FedEx Priority.
We really appreciate your trust and look forward to helping you again in the future.
Unverified Customer
27 April 2026
Unknown Shipment Details
I’m so glad to be a customer for forward2me, when I contacted them especially Jhe and Joyce I felt welcomed and supported they didn’t leave a concern with no answer nor help they are really working hard and deserve more appreciation I really do appreciate them and praise them. Forward2me is a lucky company to have them now whenever I’ going to order from the us, or eu I will order through them. 10/10 experience
Thank you so much for your kind words and for taking the time to share your experience.
We’re really pleased to hear that Jhe and Joyce were able to support you and make your experience a positive one. They will be very happy to read your feedback. We truly appreciate recognition of their effort and dedication.
We’re really pleased to hear that Jhe and Joyce were able to support you and make your experience a positive one. They will be very happy to read your feedback. We truly appreciate recognition of their effort and dedication.
Unverified Customer
24 April 2026
Unknown Shipment Details
I want to share my appreciation for the company and its employees, especially Aimee, who helped me locate a parcel in their Germany warehouse. So far, I’ve only encountered excellent customer service. This is my first time using this type of international parcel forwarding service, and I’m really happy with the experience. I will definitely recommend them.
Thank you so much for sharing your kind feedback.
We’re really pleased to hear about your positive experience, especially that Aimee was able to assist you in locating your parcel in our Germany warehouse. It’s wonderful to know that our team has been able to support you well throughout your first experience with an international parcel forwarding service.
We’re really pleased to hear about your positive experience, especially that Aimee was able to assist you in locating your parcel in our Germany warehouse. It’s wonderful to know that our team has been able to support you well throughout your first experience with an international parcel forwarding service.
Unverified Customer
24 April 2026
Unknown Shipment Details
Absolutely the best decision when I chose to have my package sent with forward2me. They have helped me when my package was not delivered by the shipping company and have been nice every time I have had questions. Will definitely use them again.
Thank you so much for your kind feedback, we really appreciate it.
I’m glad to hear we were able to support you when there were issues with the carrier and that our team could help with your questions along the way.
We look forward to helping you again in the future.
I’m glad to hear we were able to support you when there were issues with the carrier and that our team could help with your questions along the way.
We look forward to helping you again in the future.
Unverified Customer
23 April 2026
Unknown Shipment Details
Schrecklicher Kundensupport
Der Kundenservice ist so dermaßen schlecht. Man erklärt sein Anliegen 3 mal und es wird immer wieder nachgefragt obwohl man schon alle wichtigen Details genannt hat.
Danach kriegt man eine Rechnung für einen Versand von über 60€ hingeknallt, was ich persönlich frech finde wenn ein normales Paket maximal 10-15€ gekostet hätte...
Alles im allen kann ich jedem nur abraten von dem Service
Der Kundenservice ist so dermaßen schlecht. Man erklärt sein Anliegen 3 mal und es wird immer wieder nachgefragt obwohl man schon alle wichtigen Details genannt hat.
Danach kriegt man eine Rechnung für einen Versand von über 60€ hingeknallt, was ich persönlich frech finde wenn ein normales Paket maximal 10-15€ gekostet hätte...
Alles im allen kann ich jedem nur abraten von dem Service
Thank you for your feedback, and I’m really sorry to hear about your experience.
We take concerns like this very seriously, especially around communication and unexpected charges. Unfortunately, we haven’t been able to locate your account or any related communication with our Customer Experience team based on the details provided so far, but we have requested further information so we can investigate this properly for you.
As soon as we receive your details, we’ll review everything in full and do our best to resolve this for you.
We take concerns like this very seriously, especially around communication and unexpected charges. Unfortunately, we haven’t been able to locate your account or any related communication with our Customer Experience team based on the details provided so far, but we have requested further information so we can investigate this properly for you.
As soon as we receive your details, we’ll review everything in full and do our best to resolve this for you.
Jimmy Tan
23 April 2026
DHL Express Worldwide
JT
Safe packing. Fast delivery. Affordable price. Clear work flow.
Thanks for your feedback.
We appreciate your comments regarding safe packing, fast delivery, affordable pricing, and a clear workflow. We’re always working to improve our service and make the process as smooth and transparent as possible.
We appreciate your comments regarding safe packing, fast delivery, affordable pricing, and a clear workflow. We’re always working to improve our service and make the process as smooth and transparent as possible.
Unverified Customer
22 April 2026
Unknown Shipment Details
I was skeptical at first, but my doubts were always cleared , questions were answered, and even when there me was a delay , forward2me made sure to reply in time .
I just got my parcel today and am very satisfied. I'm looking forward to work with them again , and this time, with a bigger parcel.
Thumbs up from CAMEROON 🇨🇲
I just got my parcel today and am very satisfied. I'm looking forward to work with them again , and this time, with a bigger parcel.
Thumbs up from CAMEROON 🇨🇲
Thank you so much for your great review.
We completely understand the initial skepticism, so it’s great to hear that our team was able to answer your questions and keep you updated, even with the delay. That’s exactly the experience we aim to provide.
We’re really glad your parcel arrived safely in Cameroon and that you’re happy with the service. We look forward to helping you ship again soon.
We’ll be ready for that bigger parcel when you are
We completely understand the initial skepticism, so it’s great to hear that our team was able to answer your questions and keep you updated, even with the delay. That’s exactly the experience we aim to provide.
We’re really glad your parcel arrived safely in Cameroon and that you’re happy with the service. We look forward to helping you ship again soon.
We’ll be ready for that bigger parcel when you are
Unverified Customer
22 April 2026
Unknown Shipment Details
I orderded a parcel in Germany, but since it was the first time I used Forward2me I was a little bit confused about how it works... I had great assistance of Joyce to help me through everything well! Happy and gratefull.
Thank you for your kind review.
We completely understand that it can feel a little confusing the first time you ship internationally, so we’re really glad Joyce was able to guide you through it and make things easier.
We’ll be sure to pass on your lovely feedback to her.
Great to hear you’re happy with the service, and we look forward to helping you again with your next shipment.
We completely understand that it can feel a little confusing the first time you ship internationally, so we’re really glad Joyce was able to guide you through it and make things easier.
We’ll be sure to pass on your lovely feedback to her.
Great to hear you’re happy with the service, and we look forward to helping you again with your next shipment.
Unverified Customer
22 April 2026
Unknown Shipment Details
I have been a Forward2me customer on multiple occasions both the German and UK warehouse. The service is amazing. I’ve mostly dealt with Jhe in Germany. Customs can be challenging but Jhe was extremely helpful and emailed me consistently to guide me and assist with DHL. I highly recommend! Also a shout out to Kate(I think, maybe Katie) in the UK warehouse another amazing team. Thanks again to all.
Thank you so much for your kind feedback and continued support. We’re really pleased to hear you’ve had positive experiences across both our German and UK warehouses.
We’ll be sure to pass your comments on to Jhe and Kate/Katie — they’ll really appreciate the recognition.
We’ll be sure to pass your comments on to Jhe and Kate/Katie — they’ll really appreciate the recognition.
Unverified Customer
21 April 2026
Unknown Shipment Details
I have updated my originally negative review, which was prompted by a bad experience.
However, after escalating, Tracy (Head of Shipping at forward2me) personally intervened and delivered an outstanding resolution that far exceeded any reasonable expectations:
Acknowledged all errors (delays, communication failures, incorrect handling).
Cancelled the current shipment and issued a full refund.
Waived all storage and handling fees.
Repacked the items compliantly (splitting battery-containing devices to avoid Dangerous Goods classification).
Is shipping everything free of charge today.
This level of accountability and proactive service has completely restored my trust. forward2me proves they stand behind their customers when issues arise, turning a bad situation into total satisfaction. I recommend them without hesitation. Looking forward to working with them again soon!
However, after escalating, Tracy (Head of Shipping at forward2me) personally intervened and delivered an outstanding resolution that far exceeded any reasonable expectations:
Acknowledged all errors (delays, communication failures, incorrect handling).
Cancelled the current shipment and issued a full refund.
Waived all storage and handling fees.
Repacked the items compliantly (splitting battery-containing devices to avoid Dangerous Goods classification).
Is shipping everything free of charge today.
This level of accountability and proactive service has completely restored my trust. forward2me proves they stand behind their customers when issues arise, turning a bad situation into total satisfaction. I recommend them without hesitation. Looking forward to working with them again soon!
Thank you for your feedback, and I’m sorry for the frustration and delays you’ve experienced across both shipments.
I understand how disappointing it is when there are repeated issues, particularly around timing and communication. Based on your comments, it is clear we did not manage the process efficiently or provide the level of responsiveness you should expect from us.
I also want to clarify the point regarding your shipments. When parcels contain more than two lithium-ion batteries within equipment, they are classified as dangerous goods under International Air Transport Association regulations. In these cases, the shipment must be correctly packed, labelled, and booked in line with strict transport requirements before it can be dispatched. This is to ensure safe and compliant air transport.
That said, compliance requirements do not excuse the delays or the poor experience you have described. We recognise that communication should have been clearer and faster, and we should have handled your requests more effectively.
Regarding storage fees, I can confirm these have already been discounted as part of our review of your case.
We appreciate your continued patience and your feedback, and your experience is being reviewed internally to ensure we improve both our communication and handling of similar shipments in the future.
I understand how disappointing it is when there are repeated issues, particularly around timing and communication. Based on your comments, it is clear we did not manage the process efficiently or provide the level of responsiveness you should expect from us.
I also want to clarify the point regarding your shipments. When parcels contain more than two lithium-ion batteries within equipment, they are classified as dangerous goods under International Air Transport Association regulations. In these cases, the shipment must be correctly packed, labelled, and booked in line with strict transport requirements before it can be dispatched. This is to ensure safe and compliant air transport.
That said, compliance requirements do not excuse the delays or the poor experience you have described. We recognise that communication should have been clearer and faster, and we should have handled your requests more effectively.
Regarding storage fees, I can confirm these have already been discounted as part of our review of your case.
We appreciate your continued patience and your feedback, and your experience is being reviewed internally to ensure we improve both our communication and handling of similar shipments in the future.
Unverified Customer
21 April 2026
Unknown Shipment Details
I have tried numerous times contacting customer service by email and by phone about my "Consolidation" request for "Multi-Piece Shipment" for my packages that are located in the UK warehouse for immediate dispatch. I do NOT want to "Combine and Repack" which is something I have already stated to this company time and time again.
But they blatantly ignore my request and practically holding my packages hostage. All the while I am being charged storage fees for my packages because they keep delaying my request which they are blatantly ignoring.
Enough is enough, just because I live in the USA does not mean I can't make official complaints toward this company. I want my packages shipped to me the way I want them shipped to me. The sooner this can be resolved the better. I don't want to deal with this company anymore.
But they blatantly ignore my request and practically holding my packages hostage. All the while I am being charged storage fees for my packages because they keep delaying my request which they are blatantly ignoring.
Enough is enough, just because I live in the USA does not mean I can't make official complaints toward this company. I want my packages shipped to me the way I want them shipped to me. The sooner this can be resolved the better. I don't want to deal with this company anymore.
Thank you for your feedback, and I’m sorry for the frustration you’ve experienced.
I understand your concern regarding the “repack required” status.
This is applied where we assess that a parcel may incur additional carrier handling charges or restrictions due to its size, shape, or packaging condition. Carriers often apply surcharges for non-standard or insufficiently protected parcels, and we use this process to help prevent unexpected costs and ensure parcels can move safely and efficiently through international networks.
I can confirm that the “repack required” tag has now been removed from your packages as per your request.
That said, we would still recommend repacking where possible, as this helps ensure your goods are fully protected during transit and reduces the risk of damage during international handling.
We appreciate your feedback and are continuing to review how these requirements are applied and communicated to ensure greater clarity and consistency.
I understand your concern regarding the “repack required” status.
This is applied where we assess that a parcel may incur additional carrier handling charges or restrictions due to its size, shape, or packaging condition. Carriers often apply surcharges for non-standard or insufficiently protected parcels, and we use this process to help prevent unexpected costs and ensure parcels can move safely and efficiently through international networks.
I can confirm that the “repack required” tag has now been removed from your packages as per your request.
That said, we would still recommend repacking where possible, as this helps ensure your goods are fully protected during transit and reduces the risk of damage during international handling.
We appreciate your feedback and are continuing to review how these requirements are applied and communicated to ensure greater clarity and consistency.
Unverified Customer
20 April 2026
Unknown Shipment Details
Prompt and excellent customer service from Jus at the Japan warehouse. Re-packaging was also done very well. Highly recommended.
Thank you very much for your kind feedback.
We’re delighted to hear that Jus at our Japan warehouse provided prompt and excellent service, and that the repackaging met your expectations. We’ll be sure to pass your comments on to the team – they will really appreciate it.
We’re delighted to hear that Jus at our Japan warehouse provided prompt and excellent service, and that the repackaging met your expectations. We’ll be sure to pass your comments on to the team – they will really appreciate it.
Shiveram Gurroby
20 April 2026
FedEx Connect Plus
SG
Good and quick
Thank you for your feedback – it’s great to hear that you found the service good and quick.
Unverified Customer
20 April 2026
Unknown Shipment Details
This service is great! I really wanted this shirt from a tv show I like that was only available in the UK. But with this forwarding service I was able to have it shipped all the way to Finland for me. It was really easy too, just had to enter the address they gave me to the order.
Thank you so much for the fantastic feedback! We are glad that we could help you snag that must-have shirt from your favorite show.
Unverified Customer
19 April 2026
Unknown Shipment Details
Rosalyn has been nothing but a joy to deal with. She helped insure that my arrived safely and stayed in close contact with customs to make it as smooth as possible. I cannot recommend her enough.
We are so glad to hear about your experience with Rosalyn. She truly goes above and beyond to ensure our customers feel supported, especially when navigating the complexities of international customs.
We will be sure to pass your kind words along to her—it will definitely make her day! Knowing your order arrived safely and that the process was smooth is exactly what we strive for.
Thank you for recommending us! We look forward to helping you again in the future.
We will be sure to pass your kind words along to her—it will definitely make her day! Knowing your order arrived safely and that the process was smooth is exactly what we strive for.
Thank you for recommending us! We look forward to helping you again in the future.
customer
18 April 2026
FedEx Connect Plus
C
Very easy process. I bought a lava lamp and it arrived without a scratch.
We are so happy to hear that your experience was seamless from start to finish. Shipping glass and liquid can be a bit nerve-wracking, so it’s great to know your lava lamp arrived without a scratch.
We hope it adds the perfect retro vibe to your space! If you need anything else, we’re always here to help
We hope it adds the perfect retro vibe to your space! If you need anything else, we’re always here to help
Taylor R
17 April 2026
FedEx Connect Plus
TR
I really appreciate how streamlined the process was and the delivery service was very quick. I would definitely use it again in the future(-:
Thank you for your kind feedback! We’re really glad to hear you found the process smooth and the delivery quick. We look forward to assisting you again in the future.
Unverified Customer
17 April 2026
Unknown Shipment Details
I still have not heard back or received compensation for them sending my glasses broken. They shipped my package themselves and I believe it’s because they broke them and don’t want to have to refund the amount they cost. I didn’t pay or even choose a shipping carrier. Very sketchy. Wish they would compensate me already since I can’t even use them and the order was 100 euros.
We’re very sorry to hear about this and understand how disappointing it must be to receive an item in an unusable condition.
We take great care when handling all parcels, with items inspected upon arrival and again during repacking. At present, we have not received any report or evidence through our Customer Experience team to indicate that the glasses were damaged either during processing or upon delivery, and there was no indication of damage noted on the parcel itself.
We would genuinely like to investigate this further for you. If you could please contact us directly with photos of the item, the packaging (both internal and external), and any relevant details, we will be able to review this thoroughly with our warehouse and courier partners.
We can also see that our team has previously attempted to reach out to assist, and we would still very much welcome the opportunity to resolve this matter for you.
We take great care when handling all parcels, with items inspected upon arrival and again during repacking. At present, we have not received any report or evidence through our Customer Experience team to indicate that the glasses were damaged either during processing or upon delivery, and there was no indication of damage noted on the parcel itself.
We would genuinely like to investigate this further for you. If you could please contact us directly with photos of the item, the packaging (both internal and external), and any relevant details, we will be able to review this thoroughly with our warehouse and courier partners.
We can also see that our team has previously attempted to reach out to assist, and we would still very much welcome the opportunity to resolve this matter for you.
Pedro Olveira
16 April 2026
FedEx Connect Plus
PO
Very thorough with the email management.
Thank you for your kind feedback, we’re really glad to hear you found our email management thorough and helpful.
We appreciate your support and look forward to assisting you again soon.
We appreciate your support and look forward to assisting you again soon.
Nick and Paula
16 April 2026
FedEx Connect Plus
NAP
Quick and easy but a bit expensive
Thank you for your review and for your kind rating — we really appreciate it.
We completely understand your comment regarding the shipping cost, especially when it can be higher than the value of the items themselves. While we’re pleased to hear that the repack helped reduce the parcel size, courier pricing is based on set weight brackets (using either actual or volumetric weight), so in some cases a reduction in size may not always move a shipment into a lower price tier.
For future shipments, one way to make shipping more cost-effective is to take advantage of our 30 days of free storage. Many customers choose to consolidate several purchases into a single shipment, which can significantly reduce the overall cost per item when shipping internationally.
We really appreciate your feedback, and we’re always looking for ways to help customers get the best value from our service.
We completely understand your comment regarding the shipping cost, especially when it can be higher than the value of the items themselves. While we’re pleased to hear that the repack helped reduce the parcel size, courier pricing is based on set weight brackets (using either actual or volumetric weight), so in some cases a reduction in size may not always move a shipment into a lower price tier.
For future shipments, one way to make shipping more cost-effective is to take advantage of our 30 days of free storage. Many customers choose to consolidate several purchases into a single shipment, which can significantly reduce the overall cost per item when shipping internationally.
We really appreciate your feedback, and we’re always looking for ways to help customers get the best value from our service.
Unverified Customer
15 April 2026
Unknown Shipment Details
Always a great experience being helped out by Aimee. I've dealt with her many many times over the years and I must say, awesome service from her every single time. Always resolves my issues in the most pleasant way.
Thank you so much for your kind words and for taking the time to leave a review. We’re really pleased to hear you’ve consistently had such great experiences with Aimee over the years. She’ll be delighted to know her support has made such a positive impact.
We truly appreciate your continued trust and support, and we look forward to helping you again in the future.
We truly appreciate your continued trust and support, and we look forward to helping you again in the future.
Unverified Customer
15 April 2026
Unknown Shipment Details
My experience with the customer service representative at the HONEY-BRIGETTE Germany warehouse was nothing but positive. Speed, friendliness and efficiency get the best marks. The exchange from MyGermany has gone smoothly.
Thank you so much for your wonderful feedback. We’re delighted to hear you had such a positive experience with HONEY and BRIGETTE, and that the process with MyGermany went smoothly.
It’s great to know our team’s speed, friendliness, and efficiency made a strong impression. We really appreciate you taking the time to share your experience, and we look forward to supporting you again in the future.
It’s great to know our team’s speed, friendliness, and efficiency made a strong impression. We really appreciate you taking the time to share your experience, and we look forward to supporting you again in the future.