forward2me - Reviews | Customer Reviews

Customer Reviews

Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!

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4.6 5

Based on 15922 reviews

daphneduddridge@gmail.com 04 January 2013

DHL Express Worldwide

Many thanks for your kind comments. We're really pleased to hear that you were happy with the service that we provided and we look forward to helping you out again in the future. Have a good weekend. Kind Regards, James

Very friendly and very fast service. Good luck to them all!

EVANGELOS PRITSIS 03 January 2013

DHL Economy Select

Many thanks for taking the time to respond to us, we really appreciate your comments. We look forward to shipping to you again in the near future. Have a good weekend. Kind Regards, James

Excellent as always!!!

Konstantinos Moraitis 03 January 2013

DHL Express Worldwide

Thanks for your feedback, it's appreciated. Regarding prohibited items, we certainly understand frustrations in this area and we do everything we can to exceed customer expectations but we are not in a position to influence laws and regulations affecting shipment of goods between countries. We are a professional company that operates within the law and so in a small percentage of cases we have to return goods to the retailer or destroy them depending on customer instruction – this generally happens with toner cartridges, batteries and aftershave although we have an explicit list in our terms of trade https://www.forward2me.co m/main-site/terms-of-tra de. Companies that forward these types of items without following the necessary shipping procedures affect everyone by slowing down the transit of appropriately shipped goods and threatening the safety of other people. If you find a company prepared to just put these items in the post it's a sure sign the don't know what they are doing. Forward2me has 4 people who are accredited to ship dangerous goods so where it is legal to ship such goods we are able to do so. This requires special labelling, packaging and handling and so is at additional cost to us – necessarily we have to pass this on and it may not make sense from the perspective of some customers. Regarding the cost of the service, we charged a total of £35.50 (£29.67 ex VAT). We understand this can be a sensitive issue however I would like to put it into context. We received 4 separate packages for you, we had to consolidate these into one package and then generate the appropriate export paperwork to accompany the package. We provided a DHL Air Express courier service which was collected from us on Thursday 20th December and with you in Greece on Friday 21st December. Post Office would not be viable for pre-Christmas delivery although we are happy to send via PO where requested. To compare our DHL Air Express price, please take a look at an aggressive parcel delivery service such as Parcel Monkey http://www.parcelmonkey.co.uk/dhl-worldwide. The same package with them would have cost £41.63 (£49.95 inc VAT) – this is just shipment – no taking receipt of goods, export paperwork, consolidation of goods, etc. Once again, thanks for taking the time to provide the feedback and wishing you a happy 2013.

1. several items prohibited--ie perfume
2. a bit expensive, I paid 36 Eu--or was it pounds?--for consolidation and mail

Rex Baggaley 03 January 2013

DHL Express Worldwide

Thanks for your kind comments, your views mean a lot to us. We hope to help you out again soon. Have a good weekend. Many Thanks, James

Good, friendly communications - fine team! Fast accurate delivery - all items arrived safely due to good packing.

Edwin Balzan 03 January 2013

forward2me basic

Thanks for taking the time to respond to us. We're pleased that you're happy with the improvements in our service and we look forward to shipping to you again in the future. Have a good weekend. Kind Regards, James

Ever since two types of pricing were included, I can say that I have used this service more and more since it has improved the value-for-money aspect.

João Marcos Silva 03 January 2013

DHL Express Worldwide

Thanks for your feedback, we really appreciate your views. Have a great weekend. Kind Regards, James

JMS

Forward2me is always great.

jason micallef 02 January 2013

forward2me basic

thanks it was an exellent service

Thanks for feedback, we really appreciate your kind comments. Kind Regards, James

Johan Rönn 02 January 2013

DHL Express Worldwide

Thanks for your feedback - we appreciate your comments. Have a good weekend. Kind Regards, James

Excellent

Phillip Barden 02 January 2013

DHL Express Worldwide

Many thanks for taking the time to respond to us. It's disappointing to hear that your parcel has been crushed/damaged in transit but really happy that you are pleased with our services/transit times. We are more than happy to take this up with DHL on your behalf if you feel it’s still necessary – please get in touch through the website if this is the case. Kind Regards, James

delivery in terms of timing was excellent...but....the package had been badly crushed on one side - it was a shoe box with some rather expensive ecco mens shoes - the heel of one shoe was crushed as a result but not to the extent that it could not be coaxed back into shape...very lucky i would say ...shoes are suede and the marking/damage is only slightly noticeable....think the issue is with ECCO in Denmark in respect of the packaging for international destinations...thanks again to F2me for prompt delivery to Perth West Aust

Ventsislav Mladenov 01 January 2013

DHL Express Worldwide

Thanks for your feedback - we look forward to shipping to you again in the future. Kind Regards, James

Very fast delivery. Good communication.

Matej Miklavcic 01 January 2013

DHL Express Worldwide

Many thanks for taking the time to leave us with your feedback - we look forward to shipping to you again in the future. Kind Regards, James

Very fast shipping, one day to Slovenia.
They offer different shipping options.
Very fast.

Margaret Milne 01 January 2013

DHL Express Worldwide

Thanks for your feedback. We're really pleased that you thought our service was excellent and we look forward to receiving more parcels for you. Kind Regards, James

Will be using this service to Brisbane Australia again as the service was excellent. Also saved myself a fortune on bathroom fittings!

Margaret Simcoe 01 January 2013

DHL Express Worldwide

Very simple to sign up and not exspensive. Item arrived very quickly.

Thanks for taking the time leave us with your feedback - we really appreciate your views. Kind Regards, James

Paula Skittlethorpe 01 January 2013

DHL Express Worldwide

Many thanks for your kind comments. We're pleased to hear that you were happy with the service and we look forward to shipping to you again in the near future. Kind Regards, James

Fast and efficient service. Love it and will use it again

Noramali Jumat 31 December 2012

DHL Express Worldwide

Many thanks for your feedback - we really appreciate your comments. We've recently introduced the personal shopper service on our website - this isn't available to all countries just yet but we're working on it. We also plan to introduce the parcel consolidation onto our website in the future. Kind Regards, James

Good, prompt service. However, shipping was expensive. Also more tools need to be incorporated onto the website such as personal shopper and parcel consolidation.

ELENI KOSTARA 31 December 2012

DHL Express Worldwide

Thanks for your kind comments - we really appreciate your feedback. Kind Regards, James

excellent service, thank you.

Germano Martinlli 31 December 2012

DHL Express Worldwide

Thanks for taking the time to leave us with your feedback - your views are really important to us. We hope to ship to you again in the near future. Kind Regards, James

Very fast shipping, considering it was from Britain to Brazil. A little bit on the expensive side, however. (35 pounds)

Balázs Ádámffy 29 December 2012

DHL Economy Select

Many thanks for your kind comments, we really appreciate your feedback. We look forward to helping you again in the near future. Kind Regards, James

B�

I LOVE THIS COMPANY!

Patrick KINSCH 29 December 2012

DHL Economy Select

Many thanks for taking the time to respond to us. We are required to open up your packages to ensure that they don't contain any dangerous goods which are restricted for shipping to your country. Each country has different prohibited items and we need to be careful on what goods are shipped. We're sorry to hear that you didn't receive an invoice with your parcel - we do take extra care to ensure nothing is left out of your parcel when processing it and adding the required packaging, it could be that there wasn't an invoice included in your package. If you have any further queries please don't hesitate to get in touch through our website. Have a good weekend. Kind Regards, James

Good service. Parcel was immediately forwarded. Unfortunately it was opened by forward2me and the original invoice was missing. Otherwise everything ok.

Francisco Javier Pérez García 28 December 2012

DHL Express Worldwide

Thanks for the feedback. We look forward to shipping to you again in the near future. Many Thanks, James

FJP

Fantastic!

Derek de Bas 28 December 2012

DHL Express Worldwide

Many thanks for taking the time to leave us with your kind comments - we really appreciate it. Kind Regards, James

DDB

I have used this people over the last month and they have been great. Good communications and even better performance. Keep up the good work!

Okan Erdin 28 December 2012

DHL Express Worldwide

Thanks for your feedback. We're sorry you feel our service is expensive - we use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect. If you would like us to look at different shipping options for future shipments then please get in touch. Kind Regards, James

Everything was perfect, only problem is the shipping costs are too high.

Colin Tabone 28 December 2012

forward2me basic

Thanks for taking the time to leave us with your feedback. We're pleased that everything went smoothly for you and we hope you've now got the confidence to use our services again. Kind Regards, James. James

Forward2me at first seemed a big risk cos of its distance from Airport but then their delivery speed,concern for customer happiness and continued interest in future assistance, makes them outstanding

Antonios 28 December 2012

DHL Express Worldwide

Many thanks for taking the time to respond to us - we look forward to helping you again in the future. Kind Regards, James

Great staff - very helpful. Excellent service. I highly recommend it.

Jevon Mathew 28 December 2012

DHL Economy Select

Many thanks for your feedback. We're really pleased to hear that you were happy with the service we provided. Kind Regards, James

Nice, clean website. Great and fast service. No hiccups. Highly recommended.

Adrian López Domínguez 27 December 2012

DHL Express Worldwide

Many thanks for leaving your kind comments, your views are really important to us. Kind Regards, James

ALD

Fast, easy,..... great!

Alfons Gonzalez 27 December 2012

DHL Express Worldwide

Thanks for taking the time to respond to us. We look forward to helping you out again in the near future. Kind Regards, James

Good service!

Daniel Emonts 27 December 2012

DHL Express Worldwide

Thanks for your kind comments - we really appreciate your feedback. Kind Regards, James

Friendly & excellent service, fast and reliable. Thanks.

Zachary Kusheff 27 December 2012

DHL Express Worldwide

Thanks for your feedback. We're glad you got your parcel in time for the festive period and we look forward to shipping to you again in the near future. Kind Regards, James

Truly excellent service - in time for the festive season . Really appreciated !

Sarah Kay Wilson 27 December 2012

DHL Express Worldwide

Many thanks for taking the time to leave your feedback, we're really pleased to hear that you were satisfied with our service. Kind Regards, James

SKW

Forward2me was very good with my initial inquiries, responding with immediacy. They were also very timely in registering my package arrival and submitting the forward for payment. The package arrived in good order. I highly recommend the forward2me team!

Jefferson Shaw 27 December 2012

DHL Express Worldwide

Thanks for your feedback - we're delighted you received your parcel in good time and we look forward to shipping to you again in the near future. Kind Regards, James

Great! Received before Xmas

Karen Dunn 27 December 2012

DHL Express Worldwide

Fantastic service.!

Thanks for taking the time to respond to us - your views mean a lot to us. Kind Regards, James

Roberta Fiteni Cascun 26 December 2012

DHL Express Worldwide

Thanks for your feedback, we really value your views. Kind Regards, James

RFC

very effecient service

Ronnie Edvardsen 26 December 2012

DHL Economy Select

Thanks for taking the time to respond to us. We're really pleased to hear that you were happy with the service we provided and we look forward to shipping to you again in the future. Kind Regards, James

Very fast delivery and good communication

THOMAS MACHAIRIDIS 26 December 2012

DHL Express Worldwide

Thanks for your feedback - we really appreciate your kind comments. Kind Regards, James

EXCELLENT SERVICE!THANK YOU!

Yvan Germini 26 December 2012

DHL Economy Select

Thanks for your kind comments, we really appreciate your feedback. Kind Regards, James

Very quick, reliable. Thank you !

mandy ridd 26 December 2012

DHL Express Worldwide

Many thanks for your feedback. We're really pleased to hear that you were impressed with our service and we hope to ship to you again in the New Year. Kind Regards, James

Absolutely brilliant! The goods were delivered to me here in Australia approximately 5 days (3 working days) after they were despatched from the UK. I am really impressed. Thank you!

Mauro Vieira 25 December 2012

DHL Express Worldwide

Fast shipping. Great service. No problems at all.

Thanks for your feedback, we really appreciate your comments. We look forward to helping you again in the New Year. Kind Regards, James

Piero Ferrito 25 December 2012

DHL Economy Select

Thanks for you kind comments. Have a good weekend. Kind Regards, James

good speak and fast shipping! perfect comunication

Aiman Koujak 25 December 2012

DHL Express Worldwide

Many thanks for taking the time to respond to us, we really appreciate your feedback. Kind Regards, James

Reasonably priced services, came to me exactly as I pictured it. I will use your service again and again. Many thanks!!

N. Aimi Noor 24 December 2012

DHL Express Worldwide

Many thanks for taking the time to leave us with your feedback. We're looking at improving the shipping options which we offer our customers on our website but as a relatively young company we haven't quite got there yet. All the best for 2013 and we look forward to shipping to you in the New Year. Kind Regards, James

NAN

Service was ok...if only the delivery charges can be lower then it'll be great. Perhaps forward2me can consider giving customer choices on which carrier with different shipping charges to use for shipping.

Luis Ruiz Negrillo 24 December 2012

DHL Economy Select

Thanks for your feedback. Kind Regards, James

LRN

Muy buen servicio.

Joseph Fenech 24 December 2012

forward2me basic

Many thanks for taking the time to leave us with your feedback, we really appreciate your kind comments. We look forward to shipping to you again in the New Year. Kind Regards, James

I think it was little bit expensive compare to other services but i have no regrets that i have paid your`s because it was an excellent service...!

Fredrik Berg 24 December 2012

DHL Economy Select

Thanks for taking the time to leave us with your feedback, we really appreciate your kind comments. Kind Regards, James

Great service, fast shipping and well wrapped package. Will use forward2me again.

olga lazaridou 24 December 2012

DHL Express Worldwide

Thanks for your kind comments - have a good weekend! Kind Regards, James

excellent service as always!!!

Kurt Lehmann 24 December 2012

DHL Economy Select

Thanks for taking the time to respond to us, we appreciate your kind comments. Kind Regards, James

Super service. Very quick and easy.
I can forward2me highly recommend!

johara albadi 24 December 2012

DHL Express Worldwide

Thanks for your kind comments, we really appreciate your feedback. Kind Regards, James

Very help full, very fast, love the service

Joseph Kuch 24 December 2012

DHL Express Worldwide

Many thanks for taking the time to respond to us. We're looking at improving the shipping options which we offer our customers on our website but as a relatively young company we haven't quite got there yet. All the best for 2013 and we look forward to shipping to you in the New Year. Kind Regards, James

I was astonished of the speed of delivery, and good service.
However there should be an option for cheaper delivery for
those who can wait a little longer. and would like to pay less/

Chris Vassiliou 24 December 2012

DHL Express Worldwide

Thanks for taking the time to leave us with your feedback. We're delighted to hear that you were happy with the service we offered and we hope to help you out again in the New Year. Kind Regards, James

100% Amazed at how fast my package arrived from UK to Australia! I think it was around 3 days!! Couldnt be happier with the service. Thankyou.

Caroline Butler 22 December 2012

DHL Express Worldwide

Thanks for your feedback. We look forward to shipping to you again in the near future. Kind Regards, James

Great consolidation of multiple orders from various suppliers