forward2me - Reviews | Customer Reviews

Customer Reviews

Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.

4.5 5

Based on 15819 reviews

Nadine Karall 21 December 2012

DHL Express Worldwide

Fantastic service!!!...wish I was aware of it a long time ago...

Thanks for taking the time to respond to us - we really appreciate your views. Kind Regards, James

Evgeniya Shaposhnikova 20 December 2012

DHL Express Worldwide

Fantastic service. Fresh attitude. Professional staff. Fast and transparent updates. You have resoleved all the issues on the way to deliver what was promised. I have already recommended you to all my friends. Other companies should take notes.

Thanks for taking the time to leave us with your feedback, we really appreciate your kind comments. We're really pleased to hear that you were happy with the service we provided and we hope to ship to you again in the near future. Have a great Christmas. Kind Regards, James

Lydia Vella 20 December 2012

forward2me basic

The service was excellent but d cheapest delivery method was still too expensive.

Thanks for your feedback, we really appreciate your comments. If you'd like us to look at other shipping methods for you for any future shipments then please get in touch. Kind Regards, James

Customer 20 December 2012

DHL Express Worldwide

Excellent service & communication and extremely fast delivery. However I feel I was overcharged for shipping via DHL - package was stated to weigh 1.6 kg, though in fact it weighed less than 1 kg. Next time I will try out your standard shipping service :)

Many thanks for your feedback, your views are important to us. The shipping costs are worked out on the the volumetric weight of the parcel, ie the amount of space the parcel takes up instead of the actual weight which is why you have been charged for the 1.6kg. If you want us to explain this further or have any other queries then please get in touch through our website. Have a great Christmas. Kind Regards, James

Alison Johnston 20 December 2012

DHL Express Worldwide

I was very disappointed that no choice was offered for mailing on my package. Only a courier service was offered, and this was exorbitant for a parcel that was very light (though reasonably priced for a courier service). I frequently use parcel forwarding from the US and a variety of methods of transport (and price) are offered which is much better for me. The service itself in getting the package into the courier was efficient.

Many thanks for responding to us, we're sorry you feel you needed to give us negative feedback. We can offer to ship parcels through other services however at this time of year it's best to ship with a courier service to ensure that your parcel reaches you in good time. We're looking at improving the shipping options which we offer our customers on our website but as a relatively young company we haven't quite got there yet. Have a great Christmas and we hope to be able to help you out in the future. Kind Regards, James

John Zaremba 20 December 2012

DHL Express Worldwide

Very thorough.

Thanks for your feedback. Kind Regards, James

Samantha Petrovich 20 December 2012

DHL Express Worldwide

Great service! Thank you for keeping me updated and for ensuring my package arrived in excellent condition. Will definitely use your service again and I have already recommended you to other people! :)

Many thanks for taking the time to respond to us, we really appreciate your feedback. We're really pleased to hear that you were happy with our service and we look forward to shipping to you again in the future. Many Thanks, James

Abdulrahman Al Mogren 20 December 2012

DHL Express Worldwide

AAM

I used alot of similer services and i think forward2me was on the top , thanks

Thanks for your feedback. We're glad you have been pleased with our service and we hope to help you again in the near future. Many Thanks, James

karl purton 20 December 2012

DHL Express Worldwide

Good speedy service but expensive way to buy a DVD

Dr Martin Cefai M.D 19 December 2012

DHL Express Worldwide

DMC

Excellent service, goods were re-packed professionally and customer service was great! Thank you!

Many thanks for taking the time to leave us with your feedback and for your kind comments. We look forward to shipping to you again in the future. Kind Regards, James

Alejandro Ortiz Pastor 19 December 2012

DHL Express Worldwide

AOP

Really fast shipment. 100% recommended

Thanks for taking the time to respond and leave us with your kind comments. Kind Regards, James

Toru Ebihara 19 December 2012

DHL Express Worldwide

I have been completely satisfied with your service.
You make the impossible possible.
By this service, I purchased a want which was not exported to my country directly.
I think this service is a good job well done.

Many thanks for taking the time to leave us with your feedback, we're really pleased that you're happy with the service we provide. Kind Regards, James

Sylvana Mangion 19 December 2012

DHL Express Worldwide

excellent service, will get back to you for sure!!!! thank you

Many thanks for taking the time to respond to us, we really appreciate your kind comments. We look forward to receiving more parcels for you. Kind Regards, James

CONSTANTINOS TALIOTIS 18 December 2012

DHL Economy Select

Fast delivery, normal prices, very satisfied

Thanks for your feedback. We're pleased to hear that you're happy with the service we offered and we look forward to helping you out in the near future. Kind Regards, James

Unverified Customer 18 December 2012

Unknown Shipment Details

I find the fees quite expensive. 30£ to Greece when I get almost free delivery by most uk stores that've deliver in Greece. However, you are fast, kind and good in communication & customer service.

Thanks for taking the time to respond to us - your views mean a lot to us. We're pleased to hear that you're satisfied with our service and we look forward to shipping to you in the near future. Kind Regards, James

João Marcos Silva 18 December 2012

DHL Express Worldwide

JMS

Forward2me is great!! Thank you

Thanks for your feedback, we really appreciate your kind comments. Many Thanks, James

Marius Memu 18 December 2012

DHL Express Worldwide

Great service, fast delivery! I'll used it again

Thanks for your feedback, your views are important to us. We're delighted to hear that you're happy with our service and we look forward to shipping to you in the future. Kind Regards, James

nathanael muscat 17 December 2012

DHL Express Worldwide

A worry-free solution! Prices are fair and service is exceptional, every time.

Many thanks for taking the time to leave us with your feedback, we're really pleased that you're happy with the service we provide. Kind Regards, James

LEONARDA DI BENEDETTO 17 December 2012

DHL Express Worldwide

LDB

It was so easy to have things from UK shipped to me in Canada. I am very pleased with the fast shipping and excellent communication. Thank you!

Thanks for taking the time to feed back to us, we really appreciate your feedback. We look forward to receiving more parcels for you in the future. Kind Regards, James

Liv Margrethe Stokke 17 December 2012

DHL Express Worldwide

LMS

The best!

We're really pleased that you're happy with our services, many thanks for taking the time to respond. Kind Regards, James

Toomas Karja 17 December 2012

DHL Express Worldwide

Great and speedy service!

Thanks for your feedback, we appreciate your kind comments. We look forward to shipping to you again in the future. Kind Regards, James

Louis Wink 17 December 2012

DHL Express Worldwide

Fast, reliable and efficient service.

Many thanks for taking the time to leave us with your views - they mean a lot to us. Have a good day. Kind Regards, James

Ogunade Adebukola 17 December 2012

DHL Economy Select

Great service, highly recommended.

Thanks for your kind comments, we really appreciate your feedback. We look forward to helping you again in the near future. Kind Regards, James

Lily Abela 17 December 2012

DHL Express Worldwide

Excellent service but a little bit too much expensive

Thanks for taking the time to respond to us - we appreciate your feedback. If you'd like us to look at sending any parcels through Royal Mail for you in the future then please get in touch. Kind Regards, James

Annabella Fsadni 15 December 2012

DHL Express Worldwide

Excellent service. Very good info re goods receipt and dispatch. Suggest only to revise tariffs. Thank you.

Many thanks for your feedback and for your comments, we value your opinions. We look forward to receiving more parcels for you in the future. Kind Regards, James

Anthony Carter 15 December 2012

DHL Express Worldwide

Speedy service, quick relies to emails. Very pleased - I've passed on your details to others in Singapore.

Many thanks for your feedback and for your kind comments. We're delighted to hear that you were happy with the service that we provided and we look forward to receiving more parcels for you in the near future. Many Thanks, James

suzie pridham 15 December 2012

DHL Express Worldwide

service is excellent and superfast shipping.
shipping costs could be a little cheaper.
cheers

Thanks for your feedback, we appreciate your comments. We use DHL's premium, door to door, fully tracked service to provide our customers with a service they expect. We look forward to receiving more parcels on your behalf. Kind Regards, James

Christophe Connin 14 December 2012

DHL Express Worldwide

A+

Thanks for taking the time to respond to us, we appreciate your feedback. Kind Regards, James

Ian Heng 14 December 2012

DHL Express Worldwide

Fast service.

Thanks for taking the time to leave us with your feedback. Have a good weekend. Kind Regards, James

Mark Stevenson 14 December 2012

DHL Express Worldwide

Service was great! Thanks Forward2Me!

Thanks for your feedback and for your kind comments - we really appreciate it. Have a good weekend. Many Thanks, James

Marthese Attard 13 December 2012

forward2me basic

You charged me 9 sterling for a small leapfrog game which cost me 15 sterling. too much!!!

Many thanks for taking the time to leave feedback – we appreciate it. Regarding pricing of our service. Unfortunately our pricing is linked to the underlying cost of providing the service rather than the cost of the goods you have purchased, which is outside our control. This means each customer needs to determine the value of the service to them in the context of the item being purchased. To provide an example, the cost for us to ship a Rubix Cube (cost ~£10) is the same as the cost to ship an iPhone 5 (cost around ~£500). For most people shipping an iPhone 5 with our service will represent excellent value but, in the case of the Rubix Cube, some customers will decide it's not good value. Of those customers, many choose to consolidate multiple items into a single shipment in order to improve the value of the overall shipment but fundamentally the determination of value is with each customer for each shipment. In order to provide the service we have to open every package we receive to determine nothing illegal or prohibited is being shipped. We have to generate export paperwork. We have to pay the courier and we have to pay our staff a fair wage. However, if you are able to provide us with the details of a lower priced equivalent service, we will happily refund the difference.

Kevin Kou 13 December 2012

DHL Express Worldwide

There are many forwarding companies around the world and on the net, it's difficult to know who to trust and who is reliable. I am happy to say forward2me is trustworthy, reliable and fast. The updates on their site and emails when the status of your package changed was more than enough to reassure me my precious package was in good hands. Thanks to everyone at f2m!

Thanks for taking the time to leave us with your feedback, we appreciate your kind comments. We're glad to hear that we've increased your confidence in our service and we look forward to shipping to you again in the near future. Kind Regards, James

Lira Filippini 13 December 2012

DHL Express Worldwide

Absolutely wonderful service. Will use them again!

Thanks for your kind comments, we look forward to shipping to you again in the near future. Kind Regards, James

Börge Kjeldsen 12 December 2012

DHL Express Worldwide

Delivery was quickly and perfect, but price slightly high!

Thanks for your feedback. We're pleased to hear that you were satisfied with our service, if you would like us to look into different shipping options for you (for example Royal Mail) then please get in touch. Kind Regards, James

Karl Hughes 12 December 2012

DHL Express Worldwide

Parcel arrived quickly from UK to Australia. Excellent service.

Thanks for your feedback, we appreciate your kind comments. We look forward to shipping to you again in the future. Kind Regards, James

Kisselev Vladimir 12 December 2012

DHL Express Worldwide

Everything is ok. Would like also to see other methods of shipment not only dhl.

Thanks for taking the time to leave us with your feedback. We're looking to offer our customers different methods of shipping through our website in the future but as a relatively new company we haven't just got there yet. If you would like us to look into different option in future then please get in touch. Kind Regards, James

Amalachi Zacharia 12 December 2012

DHL Express Worldwide

Awesome communication. Got the item super-fast. I'm supper happy I have an account with these guys! You'd be surprised how hard it is to find non-clunky rain-boots and certain motorcycle parts in the US.

Thanks for taking the time to leave us with your feedback. We're pleased to hear that you were happy with our service and we look forward to receiving more parcels for you in the future. Kind Regards, James

MARISA STIVALA 11 December 2012

DHL Express Worldwide

the delivery was excellent however the postage was too expensive, infact is was more than the present did cost. Will not use the service again unless its inevitable

Many thanks for your feedback, your views mean a lot to us. We're sorry you thought that our service was expensive, please get in touch if you would like us to look into other shipping options, such as Royal Mail for you. Kind Regards, James

Christine Apap 11 December 2012

forward2me basic

Thank you for an efficient service I had my parcel in 3 days after it was delivered
to you. Well Done

Thanks for taking the time to respond to us, we really appreciate your kind comments. We look forward to shipping to you again in the near future. Many Thanks, James

Meg Elliott 11 December 2012

DHL Express Worldwide

Did what I expected them to do.

Thanks for your feedback. We look forward to receiving more parcels on your behalf. Kind Regards, James

Pichet Limvajiranan 11 December 2012

DHL Express Worldwide

smooth & fast transaction. thanks.

Many thanks for your feedback, we really value your opinions. We look forward to shipping to you again in the near future. kind Regards, James

To Chan 11 December 2012

DHL Express Worldwide

I am happy with the overall service. Just one area about repack. I found that parcels received have been repacked more than one time. And I was charged the packing fee twice. It would be better to repack only when client's request received.

Many thanks for your mail. We package your parcels to ensure that they are safe for international shipping without any extra charge. The fee you will have been charged will be the consolidation fee. If you have any further queries please don't hesitate to get back in touch. Kind Regards, James

James, Let me re-phrase it. I was charged the consolidation fee twice. 12gbp for a total of 4 parcels. The consolidation fee I was told was 6 GBP for the first 6 parcels and then 1 GBP for each subsequent parcels. What concerns me more is the procedure. It seems that the first consolidation was for the 1st and 2nd parcel without my request. And it was then consolidate with the 3rd and 4th under my request. I just want to make sure that no consolidation should be carried out without client's request. Because you wouldn't know how many parcel will be received. And how the client wants to consolidate them as some items may be too heavy and can't be packed together with fragile items. I understand that the consolidation service is still an ad-hoc service. Appreciate your help. Please review the case and address these issues for future. Thank you

Thanks for your comments. We consolidated your items for you to help reduce your shipping costs. When consolidating any parcels we would always ensure that they are safely and securely packaged for shipping, not mixing heavy and fragile items. We've noted your comments and we'll be sure to review this for you and await your instructions for future parcels. We'll be introducing the consolidation service on our website in the future - this will allow you to inform us when you are ready for consolidation. Have a good weekend. Kind Regards, James

Unverified Customer 11 December 2012

Unknown Shipment Details

Wonderfully prompt and accurate service

Many thanks for your kind comments, we look forward to receiving more parcels for you in the future. Kind Regards, James

Mark Adams 11 December 2012

DHL Express Worldwide

Great service, packages arrive at forwad2me, got sent notifcation, paid by PayPal, packages turned up in Australia via DHL.

Great service.

Thanks for your feedback, we really appreciate your kind comments. Kind Regards, James

Warren Baker 11 December 2012

DHL Express Worldwide

Excellent service and very easy to use. Parcel arrived very quickly with no problems.

Good value for money and would certainly recomment to friends.

Thanks for your feedback. We're pleased that you were happy with our service and we look forward to shipping to you again in the future. Kind Regards, James

Margot Paige 10 December 2012

DHL Express Worldwide

The service was excellent and lightning fast. However, the price was steep: 1/3 of the price of the already expensive item being forwarded. It would be excellent to have a more economical option of a tracked/insured shipment with a longer delivery time.

Thanks for your feedback, we really value your comments. Many Thanks, James

Unverified Customer 10 December 2012

Unknown Shipment Details

You tried to find the most inexpensive transportation for me, which I thought was very impressive. Unfortunately, as you shipped by mail, I then had to pay customs fees on the postage as well (as it rates as a service), so that in the end transport turned out to be more expensive than it would have been otherwise. But I appreciate your effort.

Many thanks for your feedback. We're sorry to hear that you were required to pay unexpected duties/taxes on your parcel but we hope to help you again in the near future. Kind Regards, James

Mashari Al Hajri 10 December 2012

DHL Express Worldwide

MAH

-----

Thanks for your feedback! Many Thanks, James

Priscilla Attard 10 December 2012

DHL Express Worldwide

Super.service and very helpful customer care.thanks so much

Thanks for your kind comments. We look forward to shipping to you again in the future. Kind Regards, James

Cara Burley 10 December 2012

DHL Express Worldwide

I thought this service was amazing! I was so happy to know that I could purchase gifts from overseas and have it delivered to Australia even though the website didn't deliver to Aus.
I was a little sceptic at first to be honest and thought I wouldn't receive my goods, but my package (breakables) arrived very quickly and safely. I am very impressed with this service and have already recommended it to many people and will be using it again for sure!

Many thanks for taking the time to feed back to us. We're pleased that you were happy with our service and that everything went to plan for you. We hope to ship to you again in the near future. Kind Regards, James

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