Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Amparo O
04 November 2022
FedEx International Economy
AO
Faster that expected. Good communication. Congratulations for a great service.
Sacky W
04 November 2022
DHL Express Worldwide
SW
Easy payment and fast delivery if you don't need to repackage it. Thank you
Marian M
04 November 2022
DHL Economy Select
MM
This isn't cheap but its very very convenient. Ordered shoes from Spain which didnt ship to the UK so send them to the forward 2 me Germany addressed. Was updated promptly when it was received and a few clicks later it was on its way. Courier attempted delivery yesterday which was quicker than expected and looking forward to receiving the item today.
Unverified Customer
04 November 2022
Unknown Shipment Details
I needed something that could only be bought on ebay in the UK and the seller did not ship internationally. I was informed of this service which while free upfront, ended up costing an exorbitant amount to ship if I wanted tracked and insured shipping (which FedEx offers at £2 above the cost to ship but Forward2me charged an extra £20 to add on top of the £48 cost to ship so £68 and I got my item but they didnt put "fragile" on the package they shipped limed the original shipper did so my packaged came smashed up. Thankfully with minimal (but still some) damage to my merchandise. Overall I am happy to finally get the item but feel ripped off by the price vs. Service ratio!
Hi William.
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 4* rating.
I will reach out to you directly to discuss your feedback in more detail.
I hope this helps you further and that you will reconsider your current rating of our service.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 4* rating.
I will reach out to you directly to discuss your feedback in more detail.
I hope this helps you further and that you will reconsider your current rating of our service.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
Richard J
04 November 2022
DHL Express Worldwide
RJ
Professional service provided remarkably well from a distance.
Anthony Tajalle
03 November 2022
FedEx Connect
AT
Being able to buy items overseas and have them stored until I’m ready to resend my items is amazing thanks forward2me
S S
03 November 2022
DHL Express Worldwide
SS
This was easier than I thought. Had no problems will definitely use them again.
Marshall Z
03 November 2022
DHL Express Worldwide
MZ
I had been trying to get a specific pair of gloves for months in the US, Forward2Me allowed me to purchase online and ship to one of their warehouses (for a shop that wouldn't ship internationally).
Forward2Me alerted me when they got the package, let me know the place in Queue I was to repack/ship, and got it to my door in the US from the UK within a week of purchase.
Awesome service, definitely will use again.
Forward2Me alerted me when they got the package, let me know the place in Queue I was to repack/ship, and got it to my door in the US from the UK within a week of purchase.
Awesome service, definitely will use again.
Taylor I
03 November 2022
DHL Express Worldwide
TI
I just recently started using Forward2Me as my main reshipping service and my experience thus far has been exceptional. I get my packages in a timely manner, undamaged and packed properly. The shipping fees are also reasonable and they offer package protection for the declared value of your items. Highly recommend!
Brian H
03 November 2022
FedEx International Priority
BH
This is a really great service, wish I would've signed up years go. I use this service to purchase sneakers that I can't get within the US. Don't understand why one pair of shoes would be put into the Combine and Repack process. I understand the intent to save the customer a few bucks on shipping, but please understand some customers value speed over cost savings. I have no desire for my package to go through this process and have to wait until 1,200 other packages are repacked before mine (this is based off of an update email I received for where my package was in line). It only happened on the first order I placed, since then, all other orders went straight to the Ship Now process.
Yes, shipping does seem to be a bit high, but what isn't expensive these days, especially shipping something internationally. All in all, it's a great service and when I do have a concern customer service is quick to respond.
Yes, shipping does seem to be a bit high, but what isn't expensive these days, especially shipping something internationally. All in all, it's a great service and when I do have a concern customer service is quick to respond.
Todd L
03 November 2022
FedEx Connect
TL
Everything went very well! Shipping to US was within 1 week.
Melvin E
03 November 2022
FedEx Connect
ME
Very satisfied with the delivery of my merch. Looking forward to ordering more stuff in future.
Unverified Customer
03 November 2022
Unknown Shipment Details
Chris is very knowledgeable and responds quickly with very accurate and helpful answers.
Unverified Customer
03 November 2022
Unknown Shipment Details
My requirements were quite complicated and what I liked about forward2me is in understanding this, I was allocated dedicated support to walk and talk me through every step of what we needed to get done. They even helped with the forms I had to fill for my situation which I had never done before.
I really appreciate this team as they are empathetic, friendly and as helpful as they can be.
I really appreciate this team as they are empathetic, friendly and as helpful as they can be.
Unverified Customer
02 November 2022
Unknown Shipment Details
They charge very high fees but afterward they don't care about the shipments. I will switch to betweenbox. My parcel was supposed to arrive in 2 days, but arrived in 7 days. I paid very high fee for a standard shipment.
Edit: I have already contacted the customer service, customer service is aware of the issue but they don't solve it.
Edit: I have already contacted the customer service, customer service is aware of the issue but they don't solve it.
Hi there.
I'm sorry to see that you have provided a 1* rating for us.
Unfortunately we have been unable to locate your account details on our system from the information you have provided in this review.
We would appreciate if you could remove this review and contact our Customer Service team at info@forward2me.com to discuss any issues or concerns you have encountered using our service and we can help you further.
We look forward to hearing from you soon.
Many thanks,
Hayley
I'm sorry to see that you have provided a 1* rating for us.
Unfortunately we have been unable to locate your account details on our system from the information you have provided in this review.
We would appreciate if you could remove this review and contact our Customer Service team at info@forward2me.com to discuss any issues or concerns you have encountered using our service and we can help you further.
We look forward to hearing from you soon.
Many thanks,
Hayley
Julio Romero
02 November 2022
DHL Express Worldwide
JR
They are a great forwarding service, they make it easier to cop Europe exclusive releases.
customer
01 November 2022
FedEx International Economy
C
forward2me sent me packages that other companies refused to send because these packages required special handling
Michael A
01 November 2022
FedEx Connect
MA
Efficient and delivers as promised. Efficient way of buying on ebay when they sellers dont deliver to other countries
Alexander W
01 November 2022
DHL Economy Select
AW
Fast and reliable service as always, Psalms sorted everything out fast and efficient.
Hi Alexander.
Thank you so much for your feedback.
We are really pleased to hear that you have been happy with our services.
I shall pass your gratitude onto Psalms personally.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Thank you so much for your feedback.
We are really pleased to hear that you have been happy with our services.
I shall pass your gratitude onto Psalms personally.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Filipe S
31 October 2022
DHL Express Worldwide
FS
Very good and quick service.
I will repeat the service and I need
I will repeat the service and I need
Becetti Med
31 October 2022
UPS Express Saver
BM
Bad exeperience
Hi Mhamed,
I'm sorry to see that you have provided us with a 1* review.
I have located your customer account details and I would like to reach out to you directly to discuss your reasons for your rating with you in more detail.
Please keep an eye out for my email.
I hope this helps you and we hope you will reconsider your current rating of our services.
Many thanks,
Hayley
I'm sorry to see that you have provided us with a 1* review.
I have located your customer account details and I would like to reach out to you directly to discuss your reasons for your rating with you in more detail.
Please keep an eye out for my email.
I hope this helps you and we hope you will reconsider your current rating of our services.
Many thanks,
Hayley
Renald D
31 October 2022
DHL Express Worldwide
RD
Had a small hiccup due to the address for DE warehouse being in the incorrect format on the website, thus 1 of the parcels has returned back to sender. When contacted CS I was given the correct address format and the 2nd parcel (main one) arrived successfully. From their on, all went smoothly and the package was delivered to me within 48hrs.
Hi Renald.
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 4* rating.
We apologize for the delivery issues with DHL Paket and we understand this has negatively impacted some of our customers.
We are confident that the previous delivery issues with DHL Paket are being looked into and resolved for us by the courier directly and we urge customers to ensure they are using the amended Germany delivery address format from their account.
I hope this helps you further and that you will reconsider your current rating of our service.
Please do let me know if you have anymore questions or concerns in the meantime,
Kind Regards
Hayley
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 4* rating.
We apologize for the delivery issues with DHL Paket and we understand this has negatively impacted some of our customers.
We are confident that the previous delivery issues with DHL Paket are being looked into and resolved for us by the courier directly and we urge customers to ensure they are using the amended Germany delivery address format from their account.
I hope this helps you further and that you will reconsider your current rating of our service.
Please do let me know if you have anymore questions or concerns in the meantime,
Kind Regards
Hayley
Sarunas K
31 October 2022
DHL Economy Select
SK
Shipments always reach my virtual address. Communication is perfect - I always get information about all events including received shipment, prepared to send shipment, sent shipment, shipment tracking information, any changes. Operations are fast and prompt. Choice of couriers is good.
Petri S
31 October 2022
DHL Economy Select
PS
Product delivered in good condition with DHL. Customer service was very helpful.
Nate e
30 October 2022
DHL Express Worldwide
NE
I'm not always a fan of the repack that I'm forced to utilize but aside from that they are awesome-and with very good communication
Lawrence P
29 October 2022
FedEx International Economy
LP
OF COURSE, I DO NOT DENY THAT FORWARD2ME HAS BEEN VERY EFFICIENT IN DELIVERING PARCELS INTERNATIONALLY AROUND THE WORLD WHICHEVER OPTIONS WHICH ONE CHOOSES. THE SAME GOES WITH ME WHEN I SELECT MY SHIPPING OPTION WITH FEDEX ECONOMY.
HOWEVER, THERE IS LACK OF COMPETITIVENESS IN TERMS OF PRICING AND LACK OF FLEXIBILITY IN ITS SHIPPING OPTIONS.
BY COMPARISON, TIPTRANS.COM OF U. K. OFFER ROYAL MAIL AND NOW EVRI AS THEIR SHIPPING OPTIONS WHILE FORWARD2ME DO NOT, MAKING THE OPTIONS LOOK VERY LIMITED OTHER THAN THOSE MORE EXPENSIVE OPTIONS.
I CERTAINLY DO NOT UNDERSTAND WHY, STRANGELY, ROYAL MAIL IS NOT INCLUDED IN THEIR SHIPPING OPTION BECAUSE IT IS THEIR NATIONAL COURIER AND THEREFORE FORWARD2ME SHOULD HAVE BEEN PROUD OF IT.
THE OTHER FAILURE IS THAT IN TERMS OF FLEXIBILITY FORWARD2ME LOOSES OUT TO TIPTRANS BECAUSE TIPTRANS U. K. OFFER VERY FLEXIBLE COMBINE AND REPACK OPTIONS EVEN TO THOSE UNAFFORDABLE.
IN FORWARD2ME THE COMBINE AND REPACK OPTIONS ARE MADE TO CATER TO THE CONVENIENCE OF FORWARD2ME RATHER THAN TO ITS CLIENTS OR CUSTOMERS, BECAUSE IF MY PARCEL WEIGHT IS BELOW 1 KG, COMBINE AND REPACK OPTION IS NOT ENCOURAGED EVEN THOUGH THE MULTI PIECE SHIPPING OPTIONS LOOK ATTRACTIVE.
EVEN IF THE CHEAPEST OPTIONS ARE AVAILABLE (THERE ARE TWO IN FACT) IT DOES NOT SERVE MUCH PURPOSE UNLESS ONE HAS ONLY, AND ONLY, 1 PARCEL TO SHIP, MINUS THE OTHER COMBINE AND REPACK OPTION WHICH IS ONLY LESS THAN 1 KILOGRAMME AND WHICH FAILS TO MEET THE CRITERION. ON THE WHOLE, THE WHOLE COMBINE AND REPACK OPTION LOOKS WHOLLY UNATTRACTIVE COMPARED TO THOSE OFFERED BY TIPTRANS U. K. IRRESPECTIVE OF THE WEIGHT AND SIZE OF THE PARCEL.
THUS, IT LOOKS AS THOUGH FORWARD2ME LOOKS MORE ATTRACTIVE TO THOSE WHO CAN REALLY AFFORD IT RATHER THAN TO THOSE WHO REALLY CANNOT AFFORD ITS SERVICES.
HOWEVER, THERE IS LACK OF COMPETITIVENESS IN TERMS OF PRICING AND LACK OF FLEXIBILITY IN ITS SHIPPING OPTIONS.
BY COMPARISON, TIPTRANS.COM OF U. K. OFFER ROYAL MAIL AND NOW EVRI AS THEIR SHIPPING OPTIONS WHILE FORWARD2ME DO NOT, MAKING THE OPTIONS LOOK VERY LIMITED OTHER THAN THOSE MORE EXPENSIVE OPTIONS.
I CERTAINLY DO NOT UNDERSTAND WHY, STRANGELY, ROYAL MAIL IS NOT INCLUDED IN THEIR SHIPPING OPTION BECAUSE IT IS THEIR NATIONAL COURIER AND THEREFORE FORWARD2ME SHOULD HAVE BEEN PROUD OF IT.
THE OTHER FAILURE IS THAT IN TERMS OF FLEXIBILITY FORWARD2ME LOOSES OUT TO TIPTRANS BECAUSE TIPTRANS U. K. OFFER VERY FLEXIBLE COMBINE AND REPACK OPTIONS EVEN TO THOSE UNAFFORDABLE.
IN FORWARD2ME THE COMBINE AND REPACK OPTIONS ARE MADE TO CATER TO THE CONVENIENCE OF FORWARD2ME RATHER THAN TO ITS CLIENTS OR CUSTOMERS, BECAUSE IF MY PARCEL WEIGHT IS BELOW 1 KG, COMBINE AND REPACK OPTION IS NOT ENCOURAGED EVEN THOUGH THE MULTI PIECE SHIPPING OPTIONS LOOK ATTRACTIVE.
EVEN IF THE CHEAPEST OPTIONS ARE AVAILABLE (THERE ARE TWO IN FACT) IT DOES NOT SERVE MUCH PURPOSE UNLESS ONE HAS ONLY, AND ONLY, 1 PARCEL TO SHIP, MINUS THE OTHER COMBINE AND REPACK OPTION WHICH IS ONLY LESS THAN 1 KILOGRAMME AND WHICH FAILS TO MEET THE CRITERION. ON THE WHOLE, THE WHOLE COMBINE AND REPACK OPTION LOOKS WHOLLY UNATTRACTIVE COMPARED TO THOSE OFFERED BY TIPTRANS U. K. IRRESPECTIVE OF THE WEIGHT AND SIZE OF THE PARCEL.
THUS, IT LOOKS AS THOUGH FORWARD2ME LOOKS MORE ATTRACTIVE TO THOSE WHO CAN REALLY AFFORD IT RATHER THAN TO THOSE WHO REALLY CANNOT AFFORD ITS SERVICES.
Keith Y
29 October 2022
UPS Express Saver
KY
I was a little hesitant to pay for an item and have sent to third party. I was very impressed after how efficient the process was. Received package very quickly and was notified each step. Well worth the cost if getting items from UK
M V
29 October 2022
DHL Economy Select
MV
Very satisfied. Super fast service, fair prices, various shipping options, easy set up and all very transparent. Additional services (storage up for 30 days etc.) available too. Highly recommended.
Unverified Customer
29 October 2022
Unknown Shipment Details
To whom it may concern,
I have a cousin who used your service just recently. He bought 3 shoes online using a credit card from our friend overseas. It was tagged fraud by your agent Aimee and asks for proof of billing which he is getting from his friend but way too busy and wasn't able to provide it because the account was closed. This is his info on forward2me
Name:
Email:
Shipment 16667616861348434
October 26 - He received an email saying it is tagged as fraud
October 27 - He received an email saying that his account was closed.
"Forward2me takes fraud very seriously and therefore we must advise that your account has been closed with immediate effect."
Coco then received an email saying his shipment was processed already and was shipped to the Philippines. The receive info listed below:
This was shipped the same day his account was closed and Coco is intending to send the details on that very same day.
You are supposed to return it back to send instead of sending it somewhere. It's very shady because the one who handles the ticket is also from the Philippines.
This is a very serious fraud from one of your employees that needs to get attention. We don't need the item anymore because we already processed a chargeback from our Friend's credit card.
I need a response on this matter as soon as possible and this needs to be resolved.
I have a cousin who used your service just recently. He bought 3 shoes online using a credit card from our friend overseas. It was tagged fraud by your agent Aimee and asks for proof of billing which he is getting from his friend but way too busy and wasn't able to provide it because the account was closed. This is his info on forward2me
Name:
Email:
Shipment 16667616861348434
October 26 - He received an email saying it is tagged as fraud
October 27 - He received an email saying that his account was closed.
"Forward2me takes fraud very seriously and therefore we must advise that your account has been closed with immediate effect."
Coco then received an email saying his shipment was processed already and was shipped to the Philippines. The receive info listed below:
This was shipped the same day his account was closed and Coco is intending to send the details on that very same day.
You are supposed to return it back to send instead of sending it somewhere. It's very shady because the one who handles the ticket is also from the Philippines.
This is a very serious fraud from one of your employees that needs to get attention. We don't need the item anymore because we already processed a chargeback from our Friend's credit card.
I need a response on this matter as soon as possible and this needs to be resolved.
Hi Mark
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied.
I have located your support ticket.
I will reach out to you directly to discuss this matter further with you.
In the meantime we would appreciate it if you would remove this review.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied.
I have located your support ticket.
I will reach out to you directly to discuss this matter further with you.
In the meantime we would appreciate it if you would remove this review.
Kind Regards
Hayley
Satoru n
28 October 2022
FedEx International Priority
SN
Although there were troubles such as the item being returned because it did not reach the destination in Germany, it seems that the purchaser and the destination were able to coordinate and it arrived safely.
Unverified Customer
28 October 2022
Unknown Shipment Details
Hello, I am very appalled with your service. This is unacceptable and I’m never using the shipping company ever again. It told me that it would’ve costed me to ship my things the maximum of £250 and I even have a screenshot. This is why are combined to repack them. As I said the minimum would be 150 the maximum would be 250 or near to that however, this is not what happened today it said to me that it is it going to cost £592. That is ridiculous and it costs more than the actual item. Also I wanted it to be combined to re-packed. However, it is in two packages I do not know what to do anymore, but I know for sure I’m never going to use your service again. and i need you to sort out this problem as soon as possible and give me promised quote
Umar Ghoma 343688
Umar Ghoma 343688
Hi Umar
Many thanks for your feedback.
We are sorry that you feel dissatisfied.
I have located you recent support ticket. One of our Customer Experience agents will be back in touch with you directly to discuss all of your issues and concerns in more detail.
We would like to thank you for your continuous support and we really appreciate your understanding and cooperation.
We hope you will reconsider your current rating of our service.
Kind Regards
Hayley
Many thanks for your feedback.
We are sorry that you feel dissatisfied.
I have located you recent support ticket. One of our Customer Experience agents will be back in touch with you directly to discuss all of your issues and concerns in more detail.
We would like to thank you for your continuous support and we really appreciate your understanding and cooperation.
We hope you will reconsider your current rating of our service.
Kind Regards
Hayley
Unverified Customer
27 October 2022
Unknown Shipment Details
Forward 2 Me is continuously improving their customer support and care and, recently, I have been really pleased with Aimee's special customer gift. Really appreciate this gentle gesture, so I couldn't refuse to share this positive feedback. :)
Eduardo D
27 October 2022
DHL Express Worldwide
ED
Great customer service! I spoke with Aimee and she was very helpful in answering questions as well as helping me to check on my shipments. She has the knowledge of the service.
Gennadiy D
27 October 2022
FedEx Connect
GD
This is a great place to use when you want things from Europe. They provide fast, efficient and accurate service without any hassle. They definitely pride themselves on quality customer service and always provide choice to the customer in terms of shipping sevices. I would definitely use them again and I highly recommend them since I have never been disappointed with the services they provide.
Unverified Customer
26 October 2022
Unknown Shipment Details
In October 2022 two DHL parcels bounced from their German Warehouse address, even when I have updated the address with the desired FORWARD2ME text. DHL just bounced parcels back to sender and partially damaged them so sender has charged me twice for the unsuccessful attempts and for damaged goods. Never again! Good for nothing!
Daniel Garcia
26 October 2022
DHL Express Worldwide
DG
Pricing. You guys charging over $50 for shipping one package
Unverified Customer
26 October 2022
Unknown Shipment Details
Fedex might have stopped my shipment because of the parcel information shortage.
At first I terribly worried about it. But Aimee (forward2me) helped me to solve the problem contacting with Fedex.
I was able to get my item safely at last.
I really appreciate Aimee.
At first I terribly worried about it. But Aimee (forward2me) helped me to solve the problem contacting with Fedex.
I was able to get my item safely at last.
I really appreciate Aimee.
Michael A
26 October 2022
DHL Express Worldwide
MA
Forward2me is an outstanding package forwarding service. I have used them several times. They communicate well, are professional and efficient and simply get the job done. Highly recommended.
Unverified Customer
25 October 2022
Unknown Shipment Details
I ordered one tea advent calendar for a friend of mine. The order was paid successful and forward2me confirmed the delivery with DPD Classic. Two days later they wrote, that the order is on hold and asked me, what to do. I called DPD and the costumer service didn’t knew the tracking ID. I had a really bad and frustrating shopping experience and felt screwed.
I guess it’s a trick to get peoples money and let them wait.
Really bad service.
I guess it’s a trick to get peoples money and let them wait.
Really bad service.
Unverified Customer
25 October 2022
Unknown Shipment Details
I won't use again because of unclear price.
Irek
25 October 2022
UPS Standard Single
I
great service, fast shipping and low prices. I recommend
Jimmy Tan
25 October 2022
FedEx International Economy
JT
I encountered an issue with import tax due to mis-recording of the item description and commodity code. The service agent graciously refunded the excess amount back to me. I am so grateful for that. Such professional service!
Victor S
25 October 2022
FedEx Connect
VS
Easy to work. Very Straight forward! And helpful when I had a few question.
Dimitris P
24 October 2022
DHL Economy Select
DP
Very good service from everyone. They are all always very polite and when ever there is a special need they help to find a solution.
Muhamad I
24 October 2022
DHL Express Worldwide
MI
Satisfied with the service provided.
Goods arrived safety and well packed.
Progress updated accordingly.
Goods arrived safety and well packed.
Progress updated accordingly.
Suleiman F
24 October 2022
DHL Express Worldwide
SF
I've forwarded a few items already from UK to UAE and they were always quick to action and Customer Service is quick to respond to any queries. Definitely recommend.
Leander
23 October 2022
DHL Express Worldwide
L
Painless. It was easier than I was expecting. Many thanks.
It was a pleasure doing business with you.
It was a pleasure doing business with you.
MSt
23 October 2022
DHL Express Worldwide
M
Delivery was very quick, 4 days to Australia. My only issue is the proce quoting, where they have different postage prices depending which UK warehouse (mainland or channel island) you ship from. I had a quote for £40 on the website but the actual price was £60 because I used the channel island website. So double check what warehouse you are price checking for as its not clear on the webpage. I guess they think that because people save VAT by sending it to Guernsay they can raise postage by 50%.
Dirk K
23 October 2022
DHL Economy Select
DK
Quick repsonse to questions and items well repacked! Could have done with a picture of item after being unpacked.
Daniel N
21 October 2022
FedEx Connect
DN
After some address problems caused by DHL not delivering to your address it was a bumpy start but I will use your services again with GLS to ship you and it seems to work fine now! Thanks a lot, I'll be back!