Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Richard Horton
02 April 2013
DHL Express Worldwide
Many thanks for your feedback - that's really good to hear that we did a great job for you and that you think our service is hassle free.<br/><br/>We look forward to helping you out again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
RH
Prompt, efficient, and no fuss. Excellent service
tiziana d'andrea
01 April 2013
DHL Economy Select
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>Kind Regards,<br/><br/>Michelle.
TD
Unbeatable service
Halvor Solbakken
01 April 2013
DHL Economy Select
Thank you for your feedback - that's really good to hear that we did a great job for you.<br/><br/>We look forward to helping you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
HS
I paid freight cost same day my shipment arrived Forward2me. I got my package on my door 4 day later. Exelent service.
Ales Milan
01 April 2013
DHL Express Worldwide
Many thanks for taking the time to respond to us - your feedback is really appreciated. <br/><br/>We're pleased to hear that you think our service is excellent and that we provided you with a good turn around time for your parcel.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
AM
Very excellent service. My parcel for forwarded same day, and come to me next day. I'm very satisfied and I recommend if you looking for reliable service of this type.
Unverified Customer
01 April 2013
Unknown Shipment Details
Thank you for your feedback. I'd like to draw your attention to several things regarding our service:<br/><br/>1) We do not provide a mail forwarding service - we are a parcel/package forwarding service. Nowhere on our site does it say we provide mail forwarding and you will see in our FAQ (#15) we explicitly state we do not forward mail. The reason we don't provide this service is to stop people registering things like driving licenses, companies and financial products at our address as in many cases these end up being used for fraudulent purposes.<br/><br/>2) Also in our FAQ (#31) you will see explicit reference to not forwarding financial products - obviously a credit card would fall into this category.<br/><br/>3) You agreed to our Terms of Trade at the point you signed up to our service. If you read them you will see we clearly state we may open all packages at our discretion. When shipping anything internationally it is a necessity to know what you are shipping - if we are in any doubt, we open it.<br/><br/>4) Regards the legality of the service, of course you're welcome to your opinion. Forward2me has spent many ten's of thousands of pounds on legal advice and operates in a completely transparent manner.<br/><br/>5) As a gesture of goodwill we have refunded your £2 registration fee and closed your account. Please don't register with us again.<br/><br/>Kind regards<br/><br/>Janet Grundy<br/>Operations Director.
You opened my god damn mail. That is against the law. I am extremely unhappy about that, Pockit cancelled my card suspiciously at the same time, so I am blaming forward2me for wasting a lot of my time and money. Pathetic. As soon as I can be bothered finding another address, I'm out of there. Technically they have committed a crime, so that speaks for itself.
Anna D'Emilio
29 March 2013
DHL Express Worldwide
Many thanks for your kind comments - they are really important to us. <br/><br/>We're really pleased that you are happy with our customer services and we look forward to looking after your parcels again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
AD
Very good service, kind customer service, A++
Unverified Customer
29 March 2013
Unknown Shipment Details
Forward2me offers a really wonderful service. The customer service is of 1st class grade. They keep you informed all the time since you place your order until they ship it.Very nice people who are always ready to help.Congratulations and keep it up.
Many thanks for taking the time to provide us with your lovely feedback - it's really appreciated.<br/><br/>We're really pleased that we provided you with a wonderful service and that you thought our customer services was first class - thank you.<br/><br/>We look forward to looking after your parcels again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
DaaVeeDee LLC
29 March 2013
DHL Express Worldwide
Thanks for your kind comments - that's great to hear. <br/><br/>We look forward to helping you out again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
DL
Everything was done quickly and efficiently.
Andrea Del Greco
29 March 2013
DHL Express Worldwide
Many thanks for your feedback - it's really appreciated.<br/><br/>We look forward to helping you out in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
ADG
ok...fast and efficent
Jannetje Tenhaaf
28 March 2013
DHL Express Worldwide
That's really good to hear that we did a great job for you and that you would recommend our services - thank you.<br/><br/>We look forward to helping you out again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
JT
No complaints.Great service. Parcel arrived nice and quickly. Would recommend.
Vladyslav Osmolskyy
28 March 2013
DHL Express Worldwide
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>Kind regards,<br/><br/>Michelle.
VO
very fast service
Luis Marques
28 March 2013
DHL Express Worldwide
Many thanks for taking the time to provide us with your feedback - it's really appreciated.<br/><br/>It's good to hear that you made use of our consolidation service to help save on shipping costs and that all your items had been packaged securely.<br/><br/>We can offer other options for shipping if you feel the DHL Express, door to door service is not quite right for smaller items. <br/><br/>Please feel free to get in touch with our customer services for future shipments and they will be more than happy to assist you.<br/><br/>Kind regards,<br/><br/>Michelle.
LM
Great communication service. Had more than one package, which they secured and combined until all packages were ready for shipping. Excellent packaging, all items were well secured. Very fast delivery and feedback on everything. The price for small items however could be cheaper, but due to the quality of service I witnessed, I think I can't complain much.
Nancy Micallef
28 March 2013
forward2me basic
NM
I LOVE YOUR SERVICE SINCE I AM FROM MALTA, MOST OF THE SITES I USED TO VIEW ONLINE COULDNT DELIVER HERE TO MALTA BUT WITH YOUR SERVICE THAT PROBLEM IS SOLVED.
HOWEVER THERE ARE SOME SITES THAT DONT USE BUSINESS ADRESSES THAT I DONT KNOW WHY.
HOWEVER THERE ARE SOME SITES THAT DONT USE BUSINESS ADRESSES THAT I DONT KNOW WHY.
Many thanks for taking the time to provide us with your feedback - it's really appreciated.<br/><br/>It's great to hear that you love our service and that it has enabled you to make purchases on sites that don't deliver to Malta.<br/><br/>99.9% of retailers deliver to us with no problems, although we do have odd ones that won't deliver to a business address.<br/><br/>If you would like to provide details through our customer services of the retailers that you have had problems with, then we can look into these for you.<br/><br/>Kind regards,<br/><br/>Michelle.
Esther Kiezowa
28 March 2013
DHL Express Worldwide
That's really good to hear that we did a great job for you.<br/><br/>It's great to hear that you think our service is awesome.<br/><br/>We look forward to helping you out again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
EK
Very serious and quick delivery!
Just awsome.
Just awsome.
MIrko Au
28 March 2013
DHL Express Worldwide
Thanks for your kind comments - that's great to hear. <br/><br/>We look forward to helping you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
MA
It'a good service
David Butcher
28 March 2013
DHL Express Worldwide
That's really good to hear that we did a great job for you - we hope to be able to help you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
DB
Very happy with service and fast thanks David NZ
Theo Noflaner
27 March 2013
DHL Express Worldwide
Many thanks for your feedback - it's really important to us.<br/><br/>We're glad that you have enjoyed our excellent service. We can offer other options for shipping if you feel the DHL Express, door to door service is not for you.<br/> <br/>We look forward to you using our excellent service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
TN
Excellent service, really fast! Of course you have to pay for the excellent service...
PAULINE KESS0GLIDOU
27 March 2013
DHL Express Worldwide
Many thanks for taking the time to provide us with your feedback - it's really appreciated.<br/><br/>We look forward to receiving and shipping parcels for you, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
PK
every time all is good,no problem at all.I feel safe for the items that will arrive at home from England.Many thanks.
Eivind C Dahl
27 March 2013
DHL Express Worldwide
That's really good to hear that we did a great job for you.<br/><br/>We look forward to you using our services again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
ECD
Spot on, excellent service and handling, will use them again...
Giuseppe Roberto D'Angelo
27 March 2013
DHL Express Worldwide
Many thanks for your feedback - its really important to us.<br/><br/>We've translated your comments - we hope you don't mind.<br/><br/> Friendly and efficient, recommended!<br/><br/>We look forward to shipping parcels to you again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
GRD
All excellent!! Gentili ed efficienti, consigliato!!
Mikael Milld
27 March 2013
DHL Express Worldwide
That's really good to hear that we did a great job for you - we hope to be able to help you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
MM
Fantastic overnight delivery to Sweden
Filipe Santos
27 March 2013
DHL Express Worldwide
Thanks for your kind comments - that's great to hear. <br/><br/>We look forward to helping you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
FS
Very fast and efficient.
Guillaume Windels
27 March 2013
DHL Express Worldwide
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind Regards,<br/><br/>Michelle.
GW
Exactly what I needed!
Alex Knight
27 March 2013
DHL Express Worldwide
Many thanks for taking the time to respond to us, we appreciate your comments.<br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service for future shipments then please get in touch. <br/><br/>We look forward to shipping to you again in the future. <br/><br/>Kind Regards,<br/><br/>Michelle.
AK
Excellent service, item shipped the same day it was received at the warehouse. DHL very quick as usual with reasonable pricing, however as others have suggested it would be good to see some 'economy' shipping options as DHL Express can get pricey with larger items.
Aaron Hawthorn
27 March 2013
DHL Express Worldwide
Many thanks for your lovely feedback - it's really appreciated.<br/><br/>It's really good to hear that we did a great job for you and that you are recommending us to others - thank you.<br/><br/>We hope to be able to help you out again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
AH
I used forward2me for the first time recently. The service worked perfectly and my goods arrived in New Zealand in record time in perfect condition.
I would (and have) recommend forward2me to others in an instant.
I would (and have) recommend forward2me to others in an instant.
Diane Westwood
27 March 2013
DHL Express Worldwide
Thank you for taking the time to provide us with your feedback - it's really appreciated.<br/><br/>We look forward to being of service to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
DW
Timely service. Very happy, will use again.
Vincent Tai
27 March 2013
DHL Express Worldwide
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>We look forward to shipping parcels to you in the future.<br/><br/>Kind Regards<br/><br/>Michelle.
VT
Excellent. Speedy delivery.
Max Bierwerts
26 March 2013
DHL Economy Select
Many thanks for your feedback - it's really appreciated.<br/><br/>It's good to hear that you used our consolidation service and also that we provided you with good communication.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
MB
Belgium represent :D !
Outstanding service. Very good communication ( used package consolidation ).
Items were well packaged + fast shipping.
Word-class ! Recommended.
Outstanding service. Very good communication ( used package consolidation ).
Items were well packaged + fast shipping.
Word-class ! Recommended.
Ronan Flynn
26 March 2013
DHL Express Worldwide
Many thanks for taking the time to feedback to us - we really appreciate your comments. <br/><br/>Although you thought we were expensive, it was nice to hear that you liked the efficiency and speed of our service. <br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service for future shipments, please get in touch. <br/><br/>We hope this all helps and that you will continue to use forward2me. <br/><br/>Kind regards,<br/><br/>Michelle.
RF
In terms of the efficiency and speed of the service, everything worked well and the almost instant notifications from forward2me was impressive.
However the cost of the forwarding was much higher than I had expected, due to the the forwarding being through an express DHL service. I would have liked to have had the option to choose a different delivery method here, as my reason for using the forward2me service wasn't for speed, but rather because I was trying to get clothing goods from the UK where the online retailer did not offer delivery to Ireland.
The service was very good, but the price left me slow to use it again unless absolutely necessary.
However the cost of the forwarding was much higher than I had expected, due to the the forwarding being through an express DHL service. I would have liked to have had the option to choose a different delivery method here, as my reason for using the forward2me service wasn't for speed, but rather because I was trying to get clothing goods from the UK where the online retailer did not offer delivery to Ireland.
The service was very good, but the price left me slow to use it again unless absolutely necessary.
Susana Zingg
26 March 2013
DHL Economy Select
Many thanks for your feedback - it's really important to us.<br/><br/>We look forward to offering our great service to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
SZ
Great service - looking forward to use it again
Antonio Broega
26 March 2013
DHL Express Worldwide
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind Regards,<br/><br/>Michelle.
AB
Excellent service. The package arrived in excellent condition and it was very quick.
Clive Crompton
26 March 2013
DHL Express Worldwide
CC
Outstanding service, highly recommended.
That's great feedback - many thanks for taking the time to provide us with your comments - it's really appreciated.<br/><br/>We look forward to shipping future parcels for you.<br/><br/>Kind regards,<br/><br/>Michelle.
Omar Frenquelli
26 March 2013
DHL Economy Select
Many thanks for your feedback - that's really good to hear that we did a great job for you.<br/><br/>We hope to be able to help you out again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
OF
Excellent service, parcel arrived and sent in three hours.
NIKOLAOS KOTSIRAS
26 March 2013
DHL Express Worldwide
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>We hope we can help you out again, very soon.<br/><br/>Kind Regards,<br/><br/>Michelle.
NK
Very fast delivery
Leif-Arne Sorensen
26 March 2013
DHL Express Worldwide
Many thanks for your feedback, it's important to us. <br/><br/>We look forward to helping you out again, sometime very soon.<br/><br/>Kind Regards,<br/><br/>Michelle.
LS
Thanks!
A+++++++ from me
A+++++++ from me
Nathan Greco
26 March 2013
DHL Express Worldwide
Many thanks for taking the time to leave us with your feedback, and for your kind comments. <br/><br/>We're really pleased to hear that you were happy with the service that we provided and we look forward to shipping to you again in the future. <br/><br/>Hope you found the hiding place :)<br/><br/>Kind Regards,<br/><br/>Michelle.
NG
Fast service and exilent communication throughout the entire process. the price seemed very reasonable considering that if i was to find this item in Australia it would have probably cost a lot more then my final bill.
now to find a place to hide this birthday gift
now to find a place to hide this birthday gift
CONSTANTINOS TALIOTIS
25 March 2013
DHL Express Worldwide
Many thanks for taking the time to feedback to us - we really appreciate your comments. <br/><br/>We're glad that you have enjoyed our service. We can offer other options for shipping if you feel the DHL Express, door to door service is too expensive for you. <br/><br/>For future shipments, please get in touch. <br/><br/>Hope this all helps and thank you for using forward2me. <br/><br/>Kind regards,<br/><br/>Michelle.
CT
Fast delivery, nice package, overall satisfied! if it was only cheaper I would use this service more often
Mezivoto Meze
25 March 2013
DHL Express Worldwide
MM
Forward2me is by far one of the best mail forwarding service in UK, I can rest-a-shore my parcels are save and will get delivered to me in time . The people working at forward2me are the nicest people I've ever encountered...God Bless !
I'll continue to use Forward2me for days and days to come...thank you :) !!!!!!!!!
I'll continue to use Forward2me for days and days to come...thank you :) !!!!!!!!!
Many thanks for your lovely comments and feedback - it's really appreciated.<br/><br/>It's great to hear that we provided you with the service that you and our customers expect.<br/><br/>We look forward to receiving and shipping parcels for you, for days and days to come - thank you.<br/><br/>Kind regards,<br/><br/>Michelle.
Stefano Guazzotti
25 March 2013
DHL Express Worldwide
That's really good to hear that we did a great job for you.<br/><br/>We look forward to helping you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
SG
Very good service and very fast shipping to Italy. Recommended!
Ottimo servizio e spedizione verso l'Italia molto veloce. Raccomandato!
Ottimo servizio e spedizione verso l'Italia molto veloce. Raccomandato!
Montep KIATWEERASAKUL
25 March 2013
DHL Express Worldwide
Many thanks for taking the time to provide us with your feedback - it's really appreciated.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - our web developers are currently working on functionality for the website to give you the options when you receive your parcels. In the meantime please get in touch with customer services and we can provide other alternatives. <br/><br/>We hope this help and that you will continue to use forward2me.<br/><br/>Kind regards,<br/><br/>Michelle.
MK
Postage is expensive. Other choices of delivery should be provided for customers.
Regards,
Regards,
Philippa Vella
25 March 2013
DHL Express Worldwide
Many thanks for taking the time to feedback to us - your views are important to us.<br/><br/>Most couriers calculate their pricing on the volumetric weight however if you are looking for a service that uses weight rather than volume we can offer the Royal Mail service.<br/>The facility to choose this option is not available on the website yet but we are more than happy to facilitate this if you get in touch with our customer services team.<br/><br/>Have a great week and we hope you will continue to use forward2me.<br/><br/>Kind Regards,<br/><br/>Michelle.
PV
Very much expensive. Postage should be calculated upon weight and not volume,
natasha vella
25 March 2013
forward2me basic
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>Kind Regards,<br/><br/>Michelle.
NV
Very fast service thanks
Unverified Customer
25 March 2013
Unknown Shipment Details
Many thanks for your lovely comments and taking the time to provide them to us - it's really appreciated.<br/><br/>We look forward to helping you out again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Loved the service, felt like the team went over and above to ensure I was happy with everything! Thank you
Pal Steinsvik
24 March 2013
DHL Express Worldwide
That's really good to hear that we did a great job for you.<br/><br/>We look forward to you using our service again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
PS
Very fast shipping to Norway. No problems. Will use them again
joseph agius
24 March 2013
DHL Express Worldwide
Many thanks for your feedback - we're sorry that you received a damaged object but it's great to hear that you are happy with how we dealt with this for you.<br/><br/>We look forward to shipping parcels to you again in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
JA
I had a problem of receiving a damaged object and forward to me replaced the object by a new one within few days of my complaint.
roberto mennella
24 March 2013
DHL Economy Select
We have translated your feedback, we hope you don't mind.<br/><br/>'fast shipping and excellent customer support'<br/><br/>Many thanks for your comments - it's really appreciated.<br/><br/>We look forward to being of service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
RM
spedizioni veloci e ottima assistenza clienti
garreth sheeran
24 March 2013
DHL Express Worldwide
That's really great to hear - many thanks for your feedback, it's important to us.<br/><br/>Kind regards,<br/><br/>Michelle.
GS
Always superb
Mihály Szilágyi
23 March 2013
DHL Express Worldwide
That's really good to hear that we did a great job for you - we hope to be able to help you out again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
MS
Great Service! Fast delivery! Thank you!
Unverified Customer
23 March 2013
Unknown Shipment Details
Many thanks for your feedback - it's really appreciated.<br/><br/>We look forward to being of service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
The service was excellent. A fast and friendly re-mailer in the UK. Awesome thing is the address part is free. All you do is pay to post. Kudos.
Davinia Cano
22 March 2013
DHL Express Worldwide
Thanks for your kind comments - that's great to hear. <br/><br/>We look forward to helping you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
DC
Quick and efficient service which I'm always happy to use!