forward2me - Reviews | Customer Reviews

Customer Reviews

Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.

4.5 5

Based on 15819 reviews

Unverified Customer 18 June 2013

Unknown Shipment Details

Many thanks for your feedback, it's really important to us. We think you are saying that we reacted to a situation that improved the service that we offered you. We hope this is the case but please come back to us if it's not. Once again many thanks for your time and feedback. Kind Regards, Janet.

Despite my incorrect instructions initially the company changed their method of sending to reduce my costs.

Wing Biu Yung 18 June 2013

DHL Express Worldwide

Many thanks for your feedback - that's great to hear. We look forward to shipping to you again, sometime soon. Kind regards, Michelle.

WBY

cooperative, helpful!! excellent services.

Tristan Gross 18 June 2013

DHL Express Worldwide

Excellent feedback - thank you. Kind regards, Michelle.

Excellent service.

Dmitry Butko 18 June 2013

DHL Express Worldwide

Many thanks for rating us as excellent - we really appreciate it... Kind Regards, Janet Grundy

My service feedback with forward2me

Michal Reiter 18 June 2013

DHL Express Worldwide

That's great to hear - thank you very much. We look forward to you using us again, sometime soon. Kind regards, Michelle.

thank you for the good service.

Angela Hill 18 June 2013

DHL Express Worldwide

That's great to hear - thank you. We look forward to providing our efficient and reliable service to you again in the future. Kind regards, Michelle.

Efficient and reliable, very impressed

Eduardo Sattamini 17 June 2013

DHL Express Worldwide

Many thanks for your feedback, we really appreciate it.. The only fees that you may have to pay at your door are customs duty and any tax that your country applies. If the charge was anything but this then please get in touch. This is completely out of our hands and different rates apply in different countries. We try to be as transparent as we can regarding the possibility of these extra charges. Please see the FAQ'S page and our Terms of Trade on our website for more information. We hope you will continue to use forward2me as your preferred parcel forwarding company. Kind Regards, Janet. Janet Grundy

Good service, although I wasn't aware I had to pay high admin fees at my door for DHL.

Jonathan Tonna 17 June 2013

forward2me basic

Many thanks for your feedback - it's really appreciated. We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service in the future, then please get in touch. We hope this helps and that you will continue to use forward2me. Kind regards, Michelle.

Excellent service although price is high

VASILEIOS PACHNELIS 17 June 2013

DHL Express Worldwide

Thank you for your feedback. We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service in the future, then please get in touch. We hope this helps and that you will continue to use forward2me. Kind regards, Michelle.

Fast delivery but high prices.

Stefan Hagen 17 June 2013

DHL Economy Select

Thank you for your feedback - we've translated this, we hope you don't mind. Great price for service and shipping. Fast forwarding the broadcast on the same day, despite my really big package no problems at all. Keep it up! That's great to hear - thank you. We look forward to shipping you again, sometime soon. Kind regards, Michelle.

Toller Preis für Service und Versand.
Schnelle Weiterleitung der Sendung noch am selben Tag; trotz meines wirklich große Paketes überhaupt keine Probleme. Weiter so!!!

Jason Sanders 17 June 2013

DHL Express Worldwide

Sincere apologies for not getting back in touch sooner but thank you for taking the time to leave the feedback. It is possible that the bill that you received is for duty and taxes that your country applies. Without seeing the paperwork it is difficult to tell. Please contact us if we can be of any assistance. Kind Regards, Janet Janet Grundy

I received a bill from DHL a few days ago. I'm not sure why. The last time I used the service, there was no additional bill. I am wondering why I received the bill, and if it is possibly in error?

Vasco Ferreira 15 June 2013

DHL Economy Select

That's amazing feedback - thank you. We look forward to shipping to you again, very soon. Kind regards, Michelle.

Amazing service. That's all I can say. Cheers!

Heather Schijf 14 June 2013

DHL Express Worldwide

Great feedback - thank you. Kind regards, Michelle.

GREAT!!

Harris Papathomas 14 June 2013

DHL Express Worldwide

Great feedback - thank you very much. We look forward to providing you with our excellent service again, very soon. Kind regards, Michelle.

Excellent Service and very helpfull

Juuso Marttila 14 June 2013

DHL Economy Select

Many thanks for your feedback - it's really appreciated. It's great to hear that by using our shopping service you were able to get the bike that you wanted. We hope we can be of service to you again, in the future. Kind regards, Michelle.

Response times in all stages were astonishingly quick. The service was quite expensive, but on the other hand couldn't have gotten an Islabike to Finland any cheaper through any other service. Shopping service made my day when Islabike refused international customers due to high domestic demand.

Christos Savva 14 June 2013

DHL Express Worldwide

A touch expensive for heavy packages but its still value for money. Very fast service too.

Many thanks for your feedback - it's really appreciated. It's great to hear that you thought we provided you with value for money and that you found our service fast. We look forward to helping you out again, sometime soon. Kind regards, Michelle.

Unverified Customer 14 June 2013

Unknown Shipment Details

That's great to hear - thank you. We look forward to providing you with our prompt service again, very soon. Kind regards, Michelle.

prompt service

Destiny Ortiz 14 June 2013

DHL Express Worldwide

Many thanks for taking the time to provide us with your feedback - it's really appreciated. That's great to hear that by using our service you were able to make your purchase from a retailer that didn't ship to your country. We look forward to you using our service again, sometime soon. Kind regards, Michelle.

This was an awesome experience :). So I was able to buy an item through eBay that was only available to UK an wouldn't ship to U.S. At first I thought this service would be way over my budget and not up to my standards. I was so wrong thank you so much!!! I now have the item and without this service I couldn't have bid on the item!!! Lol!! Sorry just really excited and I hope to use this service again sometime in the future after I get my next check :) <3

Christine Smith 14 June 2013

DHL Express Worldwide

Many thanks for your feedback. It's great to hear that you found the speed of our service and tracking excellent. We look forward to shipping to you again, sometime soon. Kind regards, Michelle.

Speed and tracking excellent -

katja ostermann 13 June 2013

DHL Express Worldwide

Many thanks for your taking the time to leave your feedback - it's really appreciated. We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service in the future, then please get in touch. We hope this helps and that you will continue to use forward2me. Kind regards, Michelle.

everything worked out fine and was pretty fast.
It is rather expensive but if you really want something from the UK that cannot be sent to other countries it's worth it

roseann kang 13 June 2013

DHL Express Worldwide

Many thanks for your feedback - it's great to hear that you will use our service in the future - we look forward to it. Kind regards, Michelle.

excellent. shipping was quick and prompt. i will use this service again if there is anything i wish to obtain from the uk

Caroline Butler 13 June 2013

DHL Express Worldwide

Books arrived in super condition!

That's goods to hear that you received your books in super condition. We look forward to helping you out again, very soon. Kind regards, Michelle.

Jaroslav Zlamal 13 June 2013

DHL Economy Select

That's great to hear - thank you. We look forward to shipping to you again, very soon. Kind regards, Michelle.

Great service!

M.L. Simons 13 June 2013

DHL Express Worldwide

Many thanks for taking the time to feedback to us. Your comments are important to us. We're really sorry that you didn't receive your tracking when you should have done. These are usually automatically issued when the parcel leaves the warehouse. We are able to offer other cheaper methods of shipping that don't offer any guarantees, tracking or fast delivery timescales. Please get in touch. We hope you will continue to use forward2me.. Kind Regards, Janet. Janet Grundy

I am glad this service exsists BUT... I didn't get any status or tracking information until the very last moment. And I also think the prices are way too excessive.

Phillip McGrath 12 June 2013

DHL Express Worldwide

Many thanks for your feedback, it's really appreciated. We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service for future shipments, please get in touch. We hope this helps and that you will continue to use forward2me. Kind regards, Michelle.

Fast and professional service for your must have items. Unfortunately far too expensive to use on an ongoing basis.

Deon Kretzschmar 12 June 2013

DHL Express Worldwide

Many thanks for your feedback - it's really important to us. It's great to hear that you will be using forward2me again. Kind regards, Michelle.

Prompt service. Great Communication. Perhaps a bit pricey - but worth every cent. Will be using the service again!

alan crosswell 12 June 2013

DHL Express Worldwide

Thank you for taking the time to leave your feedback. We're pleased that you think that we provide a reasonable service but are concerned that you think that the delivery wasn't the quickest. We can see from the tracking that your shipment left us late afternoon on 28 May and was signed for by your good self on 4 June at 8.45am. This is classed as 4 working days excluding the despatch and arrival day. We have also noticed that you are in Tasmania which is classed as an outlying area by DHL which can sometimes mean the transit time is a little longer than normal. This has also fmeant that DHL applied an out of area charge, hence your shipping invoice being larger than say Central Australia. We're also sorry that you feel that our service is over priced. When we sent you your shipping invoice we did put a note asking you to get in touch if you wanted a cheaper method of shipping as we had noticed the value of the item was relatively low. As we didn't hear anything back we continued with the DHL Express service. Another customer may say this was good value for money if they were shipping an iPhone valued at £500+ (similar size package to yours). It's personal preference... We hope this all helps you to understand the pricing and that you will continue to use forward2me. Kind Regards, Janet. Janet Grundy

Reasonable service.....not the quickest delivery.......but overpriced to the hilt

Michael Haworth 12 June 2013

DHL Express Worldwide

That's great to hear - thank you. We look forward to you using our awesome service again very soon. Kind regards, Michelle.

Awesome service. Will definitely use again. Thanks

John Rondolo 12 June 2013

DHL Express Worldwide

That's great feedback - thank you. We look forward to being of service, sometime soon. Kind regards, Michelle.

excellent service

Gabriella Evans 12 June 2013

DHL Express Worldwide

Thank you for your feedback, it's really important to us. We look forward to providing our excellent service to you in the future. Kind regards, Michelle.

Excellent service, super fast shipping!

Matthew Holihan 12 June 2013

DHL Express Worldwide

Thank you for your feedback - it's really appreciated. It's great to hear that although you were a little worried you found our service amazing and that you would highly recommend forward2me. We look forward to shipping to you again, sometime soon. Kind regards, Michelle.

This service was amazing. I was a little worried at first as to wether I would actually receive my package at all, but they dispatched it immediately. Would highly recommend this service.

Daniel Rehm 11 June 2013

DHL Economy Select

Many thanks for taking the time to leave your feedback. We're really pleased that you were happy with the processing of your package. Just to explain that there are 2 options for shipping overseas: 1. Direct from the retailer. A lot of retailers don't ship overseas/only ship to a number of countries. 2. Having the advantage of using a UK address for just £2 and having the parcel shipped through forward2me. This means that you can access the UK/European marketplace for things that you wouldn't normally be able to purchase. As part of this service we store, repack your parcel to reduce volume, prepare the export paperwork and ensure we provide support until the parcel arrives at your door. We hope this differentiates the charges between a parcel being shipped in the UK and the service that forward2me is offering. Kind Regards, Janet. Janet Grundy Operations Director.

Service and process flow was very good.
Marging is hidden in shipping cost which are estimated 10-15GBP compared to normal UK rates when booked online with UK agencies.

apostolos kalyvas 11 June 2013

DHL Express Worldwide

Great feedback - thank you very much. Kind regards, Michelle.

The best

Shontel Norgate 11 June 2013

DHL Express Worldwide

Many thanks for your feedback - it's really appreciated. That's good to hear that you received good communication and you found our service great. We look forward to receiving and shipping parcels to you, sometime soon. Kind regards, Michelle.

Great service - quick and good communication so that I always knew what was going on.

Siti Nurhidayah Binti Abdul Aziz 08 June 2013

DHL Express Worldwide

Many thanks for your feedback and kind comments. It's good to hear that everything went smoothly for you and that you found our customer services very helpful. We look forward to shipping to you again, sometime soon. Kind regards, Michelle.

SNB

Everything was smooth and the customer service is very helpful.

Americo Febbraio 08 June 2013

DHL Express Worldwide

That's great to hear - thank you. Kind regards, Michelle.

Perfect

Carsten Pedersen 07 June 2013

DHL Express Worldwide

That's great to hear - thank you. We look forward to receiving and shipping parcels to you, very soon. Kind regards. Michelle.

Track and trace was good too

lilia atanassova 07 June 2013

DHL Express Worldwide

That's lovely to hear - thank you. We hope to be shipping to you again, very soon. Kind regards, Michelle.

everything was excellent

Anne Lise Fangan 07 June 2013

DHL Economy Select

Great feedback - thank you. We look forward to shipping to you again in the near future. Kind regards, Michelle.

ALF

Simply great!!!

yean mee goh 07 June 2013

DHL Express Worldwide

Many thanks for your feedback and kind comments. We look forward to helping you out again, sometime soon. Kind regards, Michelle.

YMG

efficient, helpful and promising services provided

John YORK 07 June 2013

DHL Express Worldwide

I was so impressed with the prompt service. Thank you

That's really great to hear - thank you. We look forward to shipping to you again, sometime soon. Kind regards, Michelle.

Christiane Barrow 06 June 2013

DHL Express Worldwide

That's great to hear - thank you. We hope to be shipping to you again very soon. Kind regards, Michelle.

Reliable, fast, all good.

ANASTASIOS PAPAKONSTANTINOU 06 June 2013

DHL Express Worldwide

Thank you for taking the time to provide us with your feedback, it's really important to us. It's great to hear that you found our service very reliable and that the transit time to Greece was amazing. We look forward to receiving and shipping parcels to you again, sometime soon. Kind regards, Michelle.

Very reliable service , in just one day my package arrived from UK to Greece it was just amazing . Thanks

Carlo Dessì 06 June 2013

DHL Economy Select

Many thanks for taking the time to respond - your feedback is important to us. I have taken the liberty of translating your comments for others to see - hope you don't mind. 'Very fast, respond immediately to emails. The service fee is doubled if you decide to use the insurance of the shipment' We're pleased that you are happy with our service. You have insurance up to the value of £46 with standard insurance and the full value of the goods with the full cover insurance.. Hope this helps, Thanks, Janet. Janet Grundy Operations Director.

Molto veloce, rispondono subito alle mail. Il Costo del servizio raddoppia se decidete di utilizzare l'assicurazione della spedizione

Kathleen Cash 06 June 2013

DHL Express Worldwide

That's great to hear - thank you, your feedback is really appreciated. We look forward to shipping to you again, sometime soon. Kind regards, Michelle.

Great communication and customer service.Fast delivery. Very happy.

Jose Brey 05 June 2013

DHL Express Worldwide

Many thanks for taking the time to respond - we appreciate your feedback. We realise that pricing can be a sensitive issue but wanted to try and put this in context for you. To give you an example, the cost for us to ship say a ladies purse (cost ~ £10)is the same as the cost to ship an Iphone (cost~£500). For most people shipping an Iphone is excellent value for money but in the case of the purse, some customers will decide it's not good value. Sometimes bulky but light items can give customers the same feeling of the service being expensive but when put in context perhaps isn't. Again for example the cost of shipping 10 books costing ~£200 could be the same as the cost to ship something light but bulky like cushions, cost~£20. The cushions would take up more room in the aeroplane, although a lot lighter than the books. In these given situations customers quite often choose to consolidate multiple items into one shipment in order to improve the overall value of shipping. Fundamentally the determination of value is with each customer for each shipment. As part of the shipping process we open every package to ensure it's legal to ship, generate export paperwork,pay the courier and provide support until the parcel is in your hands. We're really pleased that you think the services works like a charm. We hope this all helps and you will continue to use forward2me. Have a great day. Kind Regards, Janet Janet Grundy Operations Director.

Good service, quick and professional but it's also rather expensive. It might cost you more the forwarding service than the item itself. However if you need it, it works like a charm.

JOHN KOURLIS 05 June 2013

DHL Express Worldwide

excellent service

Great feedback - thank you. We look forward to providing our excellent service to you, sometime soon. Kind regards, Michelle.

Joseph Grange 05 June 2013

forward2me basic

Thank you for your feedback, it's really appreciated. It's great to hear that you found our service excellent and that you would recommend us. We look forward to shipping future parcels to you. Kind regards, Michelle.

Excellent service all round Happy to use and recomend

Monique Micallef 05 June 2013

forward2me basic

Many thanks for your feedback - it's really appreciated. We hope to be receiving and shipping parcels to you again, very soon. Kind regards, Michelle.

It is a fast and deficient service

Paolo Fornasari 04 June 2013

DHL Express Worldwide

That's really great to hear - thank you. We look forward to shipping to you again, sometime soon. Kind regards, Michelle.

Really outstanding service
One day for delivery from UK to Italy.