Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Ahmed Abdullatif
28 November 2012
DHL Express Worldwide
AA
Thanks for taking the time to respond to us - we appreciate your kind comments. <br/>We look forward to receiving more parcels for you in the near future.<br/>Kind Regards,<br/><br/>James
Julie-Marie Macri
28 November 2012
UPS Express Saver
JM
Service is excellent.. fast turn around.. nice, friendly and responsive staff.. Prices however are a little high when i compare to my US freight forward service, plus the disparity between different courier service options.
Thanks for your feedback - we really value your comments. We're looking into being able to offer you different shipping options on our website but as we are a fairly young company we haven't quite got there yet. If you'd like different options then please get in touch via email.<br/>Kind Regards,<br/><br/>James
Jit Han Goh
28 November 2012
DHL Express Worldwide
JHG
Delivery service is reliable, but the cost of delivery is way too expensive than the market rate. Cost of delivery is not competitive enough.
Thanks for taking the time to respond to us. We're sorry to hear that you felt we were expensive. We ship through DHL's premium, door to door, fully tracked service to provide our customers with the service they expect. If you would like us to look at other shipping options for you for any future parcels then please get in touch.<br/>Many Thanks,<br/><br/>James
Dan Traub
27 November 2012
DHL Express Worldwide
DT
I can wholeheartedly recommend forward2me as both a personal shopper and forwarding service! We needed to buy curtains for our nursery, and the UK-based site not only wouldn't ship to the US but would not take a US-based form of payment. Forward2me answered my questions via email promptly and kept me informed at every step of the way. The entire process was efficient, trustworthy, and fast as well. Use them, you can't go wrong.
Thanks for taking the time to respond to us. We really appreciate your kind comments and we're really pleased to hear that you were satisfied with our service. We look forward to receiving more parcels for you in the future.<br/>Kind Regards,<br/><br/>James
Alexandra Trukhan
27 November 2012
DHL Economy Select
AT
great service, quick and reliable.
Thanks for your kind comments - we really appreciate your feedback.<br/>Many Thanks,<br/><br/>James
carlo cassar
26 November 2012
DHL Express Worldwide
CC
Very good service, delivery within 24 hours you cannot get a better service than that. Regards Carlo
Thanks for your feedback - we really appreciate your kind comments. We look forward to receiving more parcels for you in the future.<br/>Kind Regards,<br/><br/>James
Paul Bajada
23 November 2012
DHL Express Worldwide
PB
This is an outstanding service! Items that I would never have been able to obtain were effortlessly delivered! Thankyou so much! I will definately be using your service in the future!
Thanks for your kind comments. We're delighted you hear that you were happy with our service and we look forward to shipping to you again in the near future.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James
Unverified Customer
22 November 2012
Unknown Shipment Details
Superfast delivery and great service , Thanks, A+++
Thanks for your feedback - your views mean a lot to us. We look forward to receiving more parcels on your behalf.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James
Unverified Customer
22 November 2012
Unknown Shipment Details
This service is great. No problems at all. Great communication.
I will be using more in the future.
Thanks
I will be using more in the future.
Thanks
Thanks for your kind comments, we really appreciate your feedback.<br/>We look forward to helping you again in the near future.<br/>Have a great weekend.<br/>Kind Regards,<br/><br/>James
Unverified Customer
22 November 2012
Unknown Shipment Details
It's really fast and safe. I received 100% of what I ordered.
Thanks.
Thanks.
Thanks for your feedback - we really appreciate your kind comments.<br/>Have a great weekend.<br/>Kind Regards,<br/><br/>James
Unverified Customer
22 November 2012
Unknown Shipment Details
Took only 3 working days to receive my items...the staff communicated to me at all times when I had to consolidate all my packages. Brilliant! Now I can confidently buy stuff in the UK I previously could not.
Thanks for your feedback - we really appreciate your comments. We look forward to shipping to you again soon.<br/>Have a great weekend.<br/>Kind Regards,<br/><br/>James
Unverified Customer
22 November 2012
Unknown Shipment Details
Shipment came in 3 days from UK . Super fast and great communication. Other than adding more cheaper options for International shipments, it is a superb service
Thanks for your feedback - we really value your views. We look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James
Unverified Customer
21 November 2012
Unknown Shipment Details
Very good service....
maybe a little bit expensive: although my parcel was very light and not so big, the transportation costed as much as the price of the items in it !
An idea to enhance it: have a system to be notified by Push notification (iphone) instead of only email.
maybe a little bit expensive: although my parcel was very light and not so big, the transportation costed as much as the price of the items in it !
An idea to enhance it: have a system to be notified by Push notification (iphone) instead of only email.
Thanks for taking the time to leave us with your feedback - we value your comments and your advice. If you would like us to look into shipping any parcels through standard mail to help reduce your shipping costs then please get in touch.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James
Unverified Customer
21 November 2012
Unknown Shipment Details
Really supportive staff and prompt communication. Fast shipping, however it'd be great if cheaper shipping options are also available.
Thanks for your feedback and for your kind comments. If you would like us to look at sending your parcels through standard mail with no tracking or guarantees then please get in touch.<br/>Have a great weekend.<br/>Kind Regards,<br/><br/>James
Unverified Customer
20 November 2012
Unknown Shipment Details
Compliments for the personal shopper service
Thanks for taking the time to respond to us - we really appreciate your comments. We look forward to helping you again soon.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James
Pauline Heng
20 November 2012
DHL Express Worldwide
PH
great customer service
Thanks for your feedback. We look forward to receiving more parcels for you in the future.<br/>Many Thanks,<br/><br/>James
Unverified Customer
19 November 2012
Unknown Shipment Details
Very good service provided - highly recommended.
Thanks for taking the time to respond to us, we really appreciate your feedback.<br/>Kind Regards,<br/><br/>James
Unverified Customer
19 November 2012
Unknown Shipment Details
Could be cheaper, and I don't know what the joining fee paid for, but overall I was very happy with the service. Delivery time to Australia was excellent.
Thanks for your feedback - We're pleased to hear that you were satisfied with the service we provided. If you'd like to us to look into different shipping options for you then please get in touch.<br/>Kind Regards,<br/><br/>James
Michelle Britton
18 November 2012
DHL Express Worldwide
MB
Absolutely perfect service. Super fast contact and shipping
Thanks for your kind comments - we really appreciate your feedback.<br/>Kind Regards,<br/><br/>James
Unverified Customer
17 November 2012
Unknown Shipment Details
Professional and fast!!! Will be a forever customer - thank you for opening the door on international shipping.
Thanks for you feedback and for the kind comments. We're pleased to hear that you were satisfied with our service and we look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James
Unverified Customer
16 November 2012
Unknown Shipment Details
Good and efficient services, but just expensive as its cost about45% of my purchased goods.
Thanks for your feedback. If you would like us to look into sending you parcels through Standard Mail to help reduce your shipping costs for any future shipments then please get in touch.<br/>Kind Regards,<br/><br/>James
Unverified Customer
16 November 2012
Unknown Shipment Details
Package arrived very quickly. I am very happy with the sevice Forward2me provides. My only complaint is with DHL who delivered my parcel. They delivered it to the wrong building to someone I did not know. This person signed for the package and DHL recorded it as me signing on their tracking site. Luckily the lady who signed for my goods was honest and got them to me. I contacted DHL about this but they did not respond.
Thanks for your feedback - we really appreciate your comments. We're sorry to hear that your goods were delivered to the wrong building but this shouldn't happen again.<br/>Kind Regards,<br/><br/>James
Unverified Customer
15 November 2012
Unknown Shipment Details
Quick and easy service, but quite overpriced.
Thanks for your feedback. We use DHL's premium, door to door, fully tracked service to provide a service our customers expect. If you would like us to look into shipping any future parcels through Royal Mail then please let us know. Also, using our consolidation service can help you to save on your shipping costs.<br/>Kind Regards,<br/><br/>James
Unverified Customer
15 November 2012
Unknown Shipment Details
Good service, a little pricey.
Thanks for your feedback. We use DHL's premium, door to door, fully tracked service to provide a service our customers expect. If you would like us to look into shipping through Standard Mail then please get in touch.<br/>Kind Regards,<br/><br/>James
Unverified Customer
15 November 2012
Unknown Shipment Details
service is expensive
did not receive full parcel, no attempts were made by your company to contact sender. Sender insisted sending two items in the package and your company insisted in receiving one.
when sent to me by royal mail i received what was left of the parcel with slight damage
i will try to avoid using this service and will opt for a much cheaper one
did not receive full parcel, no attempts were made by your company to contact sender. Sender insisted sending two items in the package and your company insisted in receiving one.
when sent to me by royal mail i received what was left of the parcel with slight damage
i will try to avoid using this service and will opt for a much cheaper one
We’re really sorry that you felt you needed to give us negative feedback. We try really hard to get it right for all our customers, as you are all really important to us.<br/>Sometimes things happen that are completely out of our control – we do try to contact retailers/ebay sellers when things don’t go quite right but 99.9% of the time they will only speak/correspond with the purchaser.<br/>Sometimes we don’t get it quite right no matter how hard we try.<br/>We would be grateful if you would get in touch with us through the website and then we can rectify this situation for you.<br/><br/>Kind Regards,<br/><br/>James
To my surprise I received the parcel by DHL and free of charge <br/>with an explanatory note from James Andrew.<br/><br/>This was much appreciated <br/><br/>Thanks a lot for rectifying this situation. I will definitely consider using this service again more so with the basic option offer which you have lately introduced.<br/><br/>Thanks again <br/><br/><br/>Dr Martin Borg
Unverified Customer
15 November 2012
Unknown Shipment Details
Efficient but VERY expensive
Thanks for your feedback. We're sorry to hear that you found our service expensive - we ship through DHL's premium, door to door, fully tracked service to provide our customers with the level of service they expect. If, for any future shipments, you would like us to look at other shipping options for you such as Royal Mail, please get in touch.<br/>Kind Regards,<br/><br/>James
I understand, however, perhaps you could offer other alternatives, which are not for example premium. <br/><br/>Items arrive within 48 hours, however I would be willing to pay less and have them arrive in 4 days for example.<br/><br/>Thanks!
Unverified Customer
15 November 2012
Unknown Shipment Details
It was so easy to sign up and arrange forwarding of packages. Fantastic.
Thanks for your kind comments - we really appreciate your feedback. We look forward to helping you again in the near future.<br/>Kind Regards,<br/><br/>James
Unverified Customer
15 November 2012
Unknown Shipment Details
Excellent and efficient service as always
Thanks for taking the time to respond to us. We really appreciate your kind comments.<br/>Kind Regards,<br/><br/>James
Unverified Customer
14 November 2012
Unknown Shipment Details
The only service was quick and easy. I will definitely be using it again in the future. The only negative I had was the Dhl delivery person stated it had been signed for in the tracking process when it had not been, it had been left under the doormat. However I understand this is not forward2me's fault.
Thanks and I am excited to use it again in the future
Thanks and I am excited to use it again in the future
Thanks for taking the time to leave us with your feedback. We're very pleased to hear that you were happy with our service and we look forward to receiving more parcels for you in the future.<br/>Kind Regards,<br/><br/>James
Unverified Customer
14 November 2012
Unknown Shipment Details
Forward2me offer a five star service.I always praise the staff who deals with so many packets but still they are often there to help you and give you advice where it is necessary.Wonderful work. KEEP IT UP
Many thanks for your very kind comments - we're really pleased that you're happy with our services. <br/>We do try really hard to get it right.<br/>We look forward to helping you again very soon.<br/><br/>Kind Regards,<br/><br/>Janet
Unverified Customer
14 November 2012
Unknown Shipment Details
EXCELLENT SERVICE AND DELIVER!
Great News - thanks!<br/><br/>Look forward to helping you again soon.<br/><br/>Kind Regards,<br/><br/>Janet
Joaquim Rendeiro
14 November 2012
DHL Express Worldwide
JR
Very transparent service, both before and after signing up, good instructions and really fast at forwarding packages!
We're really pleased that your happy with our services - great news!<br/><br/>Thanks for letting us know.<br/><br/>Kind Regards,<br/><br/>Janet
Unverified Customer
14 November 2012
Unknown Shipment Details
Fair price, fast shipping, good communication.
Fantastic news - thanks for letting us know.<br/><br/>Look forward to helping you again soon.<br/><br/>Kind Regards<br/><br/>Janet
Unverified Customer
13 November 2012
Unknown Shipment Details
Pretty much one of the first few people to get there hands on an iPhone 5 in Malta thanks to Forward2Me. Very quick delivery (overnight) but could lower the prices just a bit, but otherwise they're just Amazing. Thanks
We can offer a cheaper method of shipping with no guarantees and tracking - for this type of high value item its a safer bet using our fully tracked, door to door, premium service that is delivered to you over night.<br/>Kind Regards,<br/><br/>Janet
Unverified Customer
13 November 2012
Unknown Shipment Details
Happily received my parcel =)
Good communication & very helpful =)
As for cost of delivery - Saving cost when consolidate items =)
Good communication & very helpful =)
As for cost of delivery - Saving cost when consolidate items =)
Many thanks for your kind comments - we're really pleased that you're happy with our consolidation service and all our communication with you.<br/><br/>We look forward to assisting with more parcels for you in the future.<br/><br/>Kind Regards,<br/><br/>Janet
Unverified Customer
13 November 2012
Unknown Shipment Details
I've received my package in perfect contition in a reasonable time... for a very unreasonable amount of money. Way too expensive, won't repeat the mistake. Should also start a forum to let peple know before they adventure themselves, their postage is usually 3x more expensive than your items! Bad.
Many thanks for your comments.<br/><br/>We are a relatively young company and are developing our website and improving our offering all the time. Whilst we have development plans to put all the shipping options on the website we are not quite there yet.<br/><br/>We do pride ourselves on our customer service and are able to offer any type of shipping service to suit all pockets - please get in touch and we are more than happy to help. <br/><br/>We have many satisfied customers all over the world and would like to do as much as we can to assist you with the forwarding of packages.<br/><br/>We would be really grateful if you could give us a second chance to show you that we can actually help with this.<br/><br/>We hope you will get back in touch.<br/><br/>Kind Regards,<br/><br/>Janet
Unverified Customer
12 November 2012
Unknown Shipment Details
Good service but the price-ing could have been clearer. I forgot to ask specially how much Consolidating my goods would be. It would have been a better service to let me know that it costs additionally.
Thanks for your kind comments - we are working on our website all the time, to develop new functionality to provide an improved, informative service for you.<br/><br/>We would really like to have this available on the website now but these things take time. In the meantime please get in touch via the website before you ship your next parcel and we are more than willing to assist in quoting before you ship.<br/><br/>Hope this all helps and we hope we can help you with more parcels very soon.<br/><br/>Kind Regards,<br/><br/>Janet
Unverified Customer
12 November 2012
Unknown Shipment Details
Verry good
Thank you - we're pleased that you are happy with what we do.<br/><br/>Look forward to helping you again soon.<br/><br/>Kind Regards,<br/><br/>Janet
Unverified Customer
12 November 2012
Unknown Shipment Details
Brilliant service...bit pricey but the customer services team is very helpful, and the delivery is very efficient.
We're really pleased that you're happy with our services - please contact us via the website if you would like us to look at different shipping methods.<br/><br/>We look forward to assisting you again very soon.<br/><br/>Kind Regards,<br/><br/>Janet
Unverified Customer
11 November 2012
Unknown Shipment Details
Continues to be an outstanding service. Thanks again. :)
Many thanks for your kind comments. We're glad you were satisfied with our service and we look forward to shipping to you again.<br/>Kind Regards,<br/><br/>James
Unverified Customer
11 November 2012
Unknown Shipment Details
The service I have received from forward 2me so far has been excellent.
Thanks for you feedback - we really appreciate your kind comments!<br/>Many Thanks,<br/><br/>James
Unverified Customer
10 November 2012
Unknown Shipment Details
Perfect service but a little expensive
Thanks for the feedback, we really value your comments. If you would like us to look into different shipping options for your future shipments then please get in touch.<br/>Many Thanks,<br/><br/>James
Unverified Customer
10 November 2012
Unknown Shipment Details
Dedicated, organized service and speedy delivery. I enjoyed all!
Great news - thanks for your kind comments.<br/>We look forward to helping you again soon.<br/><br/>Take Care,<br/><br/>Janet
Unverified Customer
10 November 2012
Unknown Shipment Details
The goods were forwarded as soon as I paid for the shipping and received them the day after. Will certainly make use of this service again.
Hope you're enjoying your kindles and we look forward to helping you again soon.<br/><br/>Kind Regards,<br/><br/>Janet
Unverified Customer
09 November 2012
Unknown Shipment Details
thanks for the corporation,but you are a bit expensive!
Appreciate your comments - we can offer different shipping methods with no tracking and guarantees if that's what you would like to use.<br/><br/>Look forward to helping you again soon.<br/><br/>Kind Regards,<br/><br/>Janet
Unverified Customer
09 November 2012
Unknown Shipment Details
Extremely impressed with the excellent service!!!
Many thanks for your great comments - we look forward to looking after more parcels for you.<br/><br/>Kind Regards,<br/><br/>Janet
Unverified Customer
08 November 2012
Unknown Shipment Details
The service is incredible! Till today all my packages arrived as soon as possible, so pretty fast. Thanks a lot!
Fantastic news, we're really pleased.<br/><br/>Many thanks,<br/><br/>Janet
Unverified Customer
08 November 2012
Unknown Shipment Details
Couldn't be worse. Won't use them again. It wasn't the service; it was the stupidity which cost me a lot of money.......:-(
We like to think we have come to a satisfactory outcome on any issues that may have accidentally arisen - we are sure this is the case on this one too<br/><br/>We hope you will continue to use forward2me as your parcel forwarder.<br/><br/>Kind Regards,<br/><br/>Janet
Unverified Customer
07 November 2012
Unknown Shipment Details
Very fast transaction, great contact. Thx for all
Great - we're really pleased.<br/><br/>Thanks<br/><br/>Janet
Unverified Customer
07 November 2012
Unknown Shipment Details
Excellent service
Thanks for your kind comments, we really appreciate your feedback.<br/>Many Thanks,<br/><br/>James
I will be using more in the future.
Best Regards,