Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Louis W
29 November 2022
FedEx Connect
LW
Great value, everything was protected with bubble wrap. Very happy with my experience
Jason D
29 November 2022
FedEx International Priority
JD
Quick and easy! For whatever reason there's a fifty character limit on this textbox.
Unverified Customer
29 November 2022
Unknown Shipment Details
I made a purchase from a UK merchant to be sent to the Forward2Me Guernsey warehouse in order to be forwarded to the US. The merchant delayed shipping a few times and eventually admitted that they were out of stock for some of the popular items I ordered. When I requested cancellation of the order, the merchant refused and insisted that they'll fulfill the partial order and I have to go through the return process to get a refund, which is ridiculous. After the partial order arrived, I reached out to the Forward2Me team to seek their support in getting the parcel returned to UK, which is pretty troublesome, since it involves going through customs, etc. The customer support representative (shout out to Chris, who is fab, two thumbs up) is very responsive and so quick in getting things sorted out and resolved. The Guernsey team so kindly helped to get everything done and handled the customs procedures properly, and even went out to postal service to send out the package. They are truly amazing in every way! Highly, highly recommended! They are reliable, effective, and genuine people! <3 <3 <3
Hi Erica.
Thank you so much for your feedback.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Chris from our customer experience team.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Thank you so much for your feedback.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Chris from our customer experience team.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
John e
29 November 2022
UPS Express Saver
JE
Great service and very help full during the whole process of the transaction
Lance A
29 November 2022
FedEx Connect
LA
Service from Forward2Me was as promised. Efficient and fast! Very good communication.
Davide O
28 November 2022
FedEx International Economy
DO
Very very good appreciated
They answer really quickly for every question you Need to know
Sorry my bad english but Is that im not from uk
They answer really quickly for every question you Need to know
Sorry my bad english but Is that im not from uk
Masayuki H
28 November 2022
FedEx International Economy
MH
Satisfied with Nice Support! The Items has been arrived Good Conditions, Thanks.
Juan M
28 November 2022
DHL Express Worldwide
JM
Worked flawlessly. Shipping from UK to Puerto Rico
Panagiotis F
28 November 2022
DHL Express Worldwide
PF
Everything came in great condition and really fast 1-2 business days. I would definitely use this again!
Yael z
28 November 2022
DHL Express Worldwide
YZ
Although a tad weird that you cannot make a shipment for a CD in a smaller, cheaper package.
Other than that, everything arrived in top condition, and I am very pleased.
Other than that, everything arrived in top condition, and I am very pleased.
Hi Yael.
Many thanks for your feedback.
We are pleased to know that you have been satisfied with our services overall.
I can see that one of your packages was containing alcohol and required a repack prior to shipping. The concept of the combine and repack service would usually refer to removing or reducing as much unnecessary excess space or voids in order to consolidate as many times together as one piece to reduce as much volumetric weight as possible but this would be dependant on the type of items being repacked. Our Japan warehouse may have felt it unsafe to consolidate the CD item with the alcohol in case of potential damages incurring during transit.
The repack service for your alcohol package would have been advised to you to ensure the fragile glass bottle was securely packed, to ensure that little movement could occur inside the package and to avoid risk of the glass item becoming damaged during transit.
Although shipping the alcohol and CD in the same single package may have been more economic and potentially saved you costs on the shipping from our Japan warehouse, the repack team did not feel this was the safest option for your goods. It is not guaranteed that a combine and repack service will provide sufficient cost savings on the shipping prices with the available courier services as this would be dependant on the types of items that are being repacked inside a package.
We must make you aware that we will always assess and repack fragile items, such as ceramics and glass items, for safety over volume for onwards shipping and we could not make any guarantees that a combine and repack service will always assist with reducing the overall chargeable weight for the shipping price.
I hope the information provided to you is useful, we hope this issue will not deter you from shipping with us again in the future and you will reconsider your current rating of our services.
If you should have any further questions or concerns please do not hesitate to get back in touch and I will be more than happy to assist you further.
Kind Regards
Hayley
Many thanks for your feedback.
We are pleased to know that you have been satisfied with our services overall.
I can see that one of your packages was containing alcohol and required a repack prior to shipping. The concept of the combine and repack service would usually refer to removing or reducing as much unnecessary excess space or voids in order to consolidate as many times together as one piece to reduce as much volumetric weight as possible but this would be dependant on the type of items being repacked. Our Japan warehouse may have felt it unsafe to consolidate the CD item with the alcohol in case of potential damages incurring during transit.
The repack service for your alcohol package would have been advised to you to ensure the fragile glass bottle was securely packed, to ensure that little movement could occur inside the package and to avoid risk of the glass item becoming damaged during transit.
Although shipping the alcohol and CD in the same single package may have been more economic and potentially saved you costs on the shipping from our Japan warehouse, the repack team did not feel this was the safest option for your goods. It is not guaranteed that a combine and repack service will provide sufficient cost savings on the shipping prices with the available courier services as this would be dependant on the types of items that are being repacked inside a package.
We must make you aware that we will always assess and repack fragile items, such as ceramics and glass items, for safety over volume for onwards shipping and we could not make any guarantees that a combine and repack service will always assist with reducing the overall chargeable weight for the shipping price.
I hope the information provided to you is useful, we hope this issue will not deter you from shipping with us again in the future and you will reconsider your current rating of our services.
If you should have any further questions or concerns please do not hesitate to get back in touch and I will be more than happy to assist you further.
Kind Regards
Hayley
Richard D
27 November 2022
UPS Express Saver
RD
I attempted to have an item that is unavailable in Australia sent to me on about four occasions. Still, the sellers were unable or unwilling to proceed when shipping the article. So I decided to use the services of Fordward2Me. I was pleasantly surprised to discover that they were willing to have the item repackaged and sent to me. The staff I dealt with were very understanding and helpful in ensuring I received the best service. I highly recommend that anybody with problems with overseas shipping get in touch with Forward2Me and they will ensure that your needs are met. The staff member who dealt with me provided excellent service and deserved a five-star rating.
Richard G
26 November 2022
DHL Express Worldwide
RG
Always by the book.
Always dependable
Always trustworthy
Love these guys.
Always dependable
Always trustworthy
Love these guys.
Ray T
25 November 2022
UPS Express Saver
RT
Great to discover this service to assist me collecting auto parts to restore my vintage Capri's which are not available in Canada.
Piet G
25 November 2022
DHL Economy Select
PG
Very smooth handling and very neatly repackaged.
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Ronald P
25 November 2022
FedEx Connect
RP
Every time I have used forward2me, it has been a fast, easy, and successful shipping experience.
Unverified Customer
24 November 2022
Unknown Shipment Details
I have been very impressed with the first class service received whenever I have used Forward2Me. This includes the excellent assistance from customer service agents including Kevin who has been particularly helpfulwith a query. I highly recommend this company.
Dennis W
24 November 2022
FedEx International Priority
DW
Customer service answered all questions timely and the process was very smooth and efficient.
Jeroen X
24 November 2022
DHL Express Worldwide
JX
Easy to use and fast delivery options! I will happily use their service more often.
Stephen B
23 November 2022
UPS Express Saver
SB
I made an order for some lava lamps from the UK and had the shipment from Forward2Me in a week!
Unverified Customer
23 November 2022
Unknown Shipment Details
Aimee is my guardian angel. Whether it's a problem that needs to be resolved or it's just a simple doubt to be clarified, she is always there for me. So glad that she is in the team, ever vigilant, constantly overseeing and making sure that my shipments go smoothly. This is first-class customer service. I am certainly in good hands!
Hi Jimmy.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Aimee.
I will pass on your gratitude personally.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Aimee.
I will pass on your gratitude personally.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Unverified Customer
22 November 2022
Unknown Shipment Details
The package has finally arrived to my address and I'm very satisfied.
Cathrine K
22 November 2022
DHL Express Worldwide
CK
Fast shipping via DHL and easy to use website to track my shipments from Guernsey
Michael R
22 November 2022
DHL Express Worldwide
MR
This was my first time dealing with shipping internationally and it couldn't have been any smoother. Love the 30 day window where you can stockpile and consolidate multiple packages which ends up being a cheaper alternative then if I were to ship them individually. When it was finally time to pull the trigger and have my stuff shipped to the US, my package arrived in a timely manner. Overall had a great experience and would definitely recommend foward2me to anyone who's looking for an international shipping service.
Lukas A
22 November 2022
TNT Economy Express
LA
This service is great und uncomplicated. I only experienced some trouble because I chose TNT for shipment to Germany and they are fascinatingly shitty. But I can't blame forward2me for that.
Thanks a lot and I am looking forward to the next time!
Thanks a lot and I am looking forward to the next time!
Unverified Customer
21 November 2022
Unknown Shipment Details
I've been using forward2me since Brexit, to help me consolidate my UK sales and save on custom duties into the EU, and I have nothing but praise for them. The team at forward2me (shout-out to Chris) always go above and beyond to fix any issue that pops up. Fast, reliable and great care in handling my items, definitely recommend!
Hi Pedro.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Chris.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Chris.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
James g
20 November 2022
FedEx Connect
JG
Delivered as promised even though there was an error in the address that was corrected before the shipment.
Semyon O
20 November 2022
UPS Standard Single
SO
Well forwarded and repacked. Support is reachable and helpful.
Trish B
19 November 2022
UPS Express Saver
TB
I have found the service to be efficient, however it would be even better if we could have an option to include duties and taxes on our shipment as most other forwarding agents do today.
Unverified Customer
18 November 2022
Unknown Shipment Details
I can't be more happy with Forward2Me services, they are supper fast with the shiping and handling of the packages, they also offer a great customer support very capable and also alwyas willing to help, I will keep using their services for a long time.
Maria L
18 November 2022
TNT Economy Express
ML
Quick and easy, highly recommended. Good service. More letters.
Andrew G
18 November 2022
DHL Express Worldwide
AG
Very professional service!...
Unverified Customer
18 November 2022
Unknown Shipment Details
I was incorrespondence with Kevin from Forward2Me Customer Service about obtaining additional shipment options for my package in my inbox.
He replied every and each of my mails with patience and kindness and explained status of my package and my options.
And he managed to define additional shipment options to me as my package was suitable for them.
I felt relieved now. And I am grateful to Kevin for his helps. I wished a happy day to him.
He replied every and each of my mails with patience and kindness and explained status of my package and my options.
And he managed to define additional shipment options to me as my package was suitable for them.
I felt relieved now. And I am grateful to Kevin for his helps. I wished a happy day to him.
Mark S
17 November 2022
FedEx Connect
MS
Was skeptical at first or thought I would be charged a super high premium. The prices were actually very reasonable and I got my package quickly without any damages.
Michael H
16 November 2022
FedEx International Priority
MH
Beware when choosing FedEx as your shipment carrier. I had a 6 piece shipment that arrived on 3 different days. I would also opt for repack as most of the lps were in flimsy packaging. They all survived the trip to the states thankfully.
Hi Michael
Thank you so much for your feedback.
We are sorry to hear about the delivery delays with your recent FedEx shipment.
It is great to hear that all 6 packages did eventually arrive to you in in the USA and they were all in good condition.
We are really pleased to hear that you have been happy with our services.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Thank you so much for your feedback.
We are sorry to hear about the delivery delays with your recent FedEx shipment.
It is great to hear that all 6 packages did eventually arrive to you in in the USA and they were all in good condition.
We are really pleased to hear that you have been happy with our services.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Unverified Customer
15 November 2022
Unknown Shipment Details
Worthless service ! My package was returned to Adidas because i don't live on the forwarding address !
DUH : This is the address where you guys have your business ......
To make up for this mistake they gave me a 50% discount coupon (Which turned out to be unvalid)
All these guys do is answering and merging tickets. They don't really help you
These guys are not in the business to help you, Just to make you angry.
Terrible !! Avoid these guys ! There are múch better forwarding agencies
DUH : This is the address where you guys have your business ......
To make up for this mistake they gave me a 50% discount coupon (Which turned out to be unvalid)
All these guys do is answering and merging tickets. They don't really help you
These guys are not in the business to help you, Just to make you angry.
Terrible !! Avoid these guys ! There are múch better forwarding agencies
Steven P
15 November 2022
FedEx Connect
SP
Great service, no problems, ordered from adidas.uk and it shipped to their warehouse and then to me with no problem. Was only around $30 to ship it and no other fees. Will use again
Bow wow meow customer
15 November 2022
FedEx International Priority
BWM
I would have like more communication, otherwise hassle free.
Hi Faye.
Many thanks for your recent feedback.
We are happy to hear that you have been satisfied with our service overall.
I have checked your communication history with us and we had received 4 separate support tickets from your email address over 2 days that were all relating to the same concerns or queries and I can see that our Customer Experience agent, Aimee, was quickly on hand to answer all of your questions and concerns less than 24 hours after your support tickets had been sent in to us.
If any customers need to communicate with our Customer Experience team, we do advise for you to allow us up to 24 hours to respond to queries. We would also advise that you only contact us either by email, social media or WhatsApp and not all channels. Many customers are contacting via all channels or through more than one email thread. This can lead to an unnecessary increase of our workload and can sometimes cause a duplication of work which can result in longer response times to our customers because it will be pushing your query further down in the queue.
I hope the information I have provided is useful to you and we look forward to offering you our shipping services again very soon.
We would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
Many thanks for your recent feedback.
We are happy to hear that you have been satisfied with our service overall.
I have checked your communication history with us and we had received 4 separate support tickets from your email address over 2 days that were all relating to the same concerns or queries and I can see that our Customer Experience agent, Aimee, was quickly on hand to answer all of your questions and concerns less than 24 hours after your support tickets had been sent in to us.
If any customers need to communicate with our Customer Experience team, we do advise for you to allow us up to 24 hours to respond to queries. We would also advise that you only contact us either by email, social media or WhatsApp and not all channels. Many customers are contacting via all channels or through more than one email thread. This can lead to an unnecessary increase of our workload and can sometimes cause a duplication of work which can result in longer response times to our customers because it will be pushing your query further down in the queue.
I hope the information I have provided is useful to you and we look forward to offering you our shipping services again very soon.
We would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
大輔 村
15 November 2022
FedEx International Economy
��
All the operators I contacted was very helpful to solve my package's problem. Thank you.
Unverified Customer
15 November 2022
Unknown Shipment Details
Forward2Me always has excellent customer support regardless of the matter you're dealing with.
This time it was no exception. Mr. Kevin was very polite, clear and he answered my question in a timely time frame.
This time it was no exception. Mr. Kevin was very polite, clear and he answered my question in a timely time frame.
Hi Daniela.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Kevin.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Kevin.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Adam Apostolos
14 November 2022
DHL Express Worldwide
AA
I think this company is great... 1. The ability to buy from vendors in England & Germany & have it shipped to my address in the states is huge. The way it's explained how to use the service & setup on the website is straight forward. I've had wonderful success with it. If theirs's any delays or problems, questions one of their staff members contact you through email & let you know what the issue is & steps to take to solve it. I've had nothing but positive results w/Forward2me.
Rebecca W
14 November 2022
FedEx Connect
RW
So far, my experience has been very pleasant with Forward2Me! I have had about 3-4 packages shipped to me so far from them, and all have arrived to me in a timely manner in good condition. I would definitely recommend their service and use again in the future!
Unverified Customer
14 November 2022
Unknown Shipment Details
My package was on hold , so I contacted customer support. Nica took charge and after asking me some helpful , polite and pertinent questions , she responded quickly and my package was released and ready to be shipped. I am very grateful to Nica.
Maureen S
14 November 2022
DHL Domestic Express
MS
I encountered an issue when I tried to purchase food, but they were very helpful, and I got my goodies for Christmas!
Unverified Customer
14 November 2022
Unknown Shipment Details
Amazing service , fast , cheap and safe delivery. 100% recommended for Indian users.
Eric W
14 November 2022
FedEx Connect
EW
This is a service that is fast, easy, and efficient. It was simple to set up and make a transaction. I look forward to utilizing this service again in the near future.
Stefan R
14 November 2022
UPS Standard Single
SR
The service is quick and well organised. The layout of the page (insertion of values etc.) are a bit tricky for those not used to it. So beginners and new clients may struggle with it. But there is a quick and responsive help service, which provides comfort. Shipping and packing are always very good.
I am satisfied with forward2me, wouldn't change it and will encourage others to use it as well.
Kind regards
Stefan Roda
I am satisfied with forward2me, wouldn't change it and will encourage others to use it as well.
Kind regards
Stefan Roda
Christian D
14 November 2022
DHL Economy Select
CD
The positive things first: the whisky bottle arrived savely and the support answered quickly. But your online software program is not optimizied for shipping alcohol from UK to Germany. I was not able to choose the shipping details: "Please contact our support." After some explanations I got the answer, that the bottle must be repacked. I got an another email to proceed online. The system said again: "Please contact our support." I contacted the support again, First I got the answer, it will work now. The system said again: "Please contact our support." One day later after some very detailed informations, how I had to go through your website, I found the next step. Paypal paying worked ok. A few days later DHL informed about the customs and taxes I had additonally to pay again. In the end I paid for this bottle in total ca, 180 Euro (shop price 80 pounds, forward2me 39 pounds, DHL customs 47 Euro)!
I know this before, but there surely some customers not aware of this. You should inform your customer in advance!
I know this before, but there surely some customers not aware of this. You should inform your customer in advance!
Hi Christian,
Many thanks for your feedback.
We are sorry that you feel dissatisfied, however, as per our terms of trade, section 8, from our website, all shipments that are dispatched through our services are sent under the delivery terms of 'Delivered Duty Paid' or 'Delivered At Place' with all of the tracked couriers from all of our available warehouses. We don't have the accreditation to carry out the customs clearance and calculate the duties for the goods in advance. Any duties and taxes owing for shipments upon import into the destination country would be the responsibility of the receiver to pay. If you are disputing the total duties and taxes that have been charged for your shipment, it is the responsibility of the receiver to contact the courier from the destination country to review the charges further. We are not responsible for any duty and tax rates that are applied for shipments in the destination country and all duty and taxes rates do vary from country to country.
All alcohol repacking and shipping from any of our warehouse locations has to be handled by our Customer Experience team so we can firstly determine if we can offer a shipping service for the alcohol to the required destination country, please note we can only offer DHL for alcohol shipments, and we also need to ensure the correct repack and shipping instructions are provided to the warehouse team when they are preparing the alcohol for transit with the couriers.
I hope this helps you further and answers your concerns.
Please do let me know if you have any more questions or concerns and we would appreciate it if you would reconsider your current rating.
Kind Regards
Hayley
Many thanks for your feedback.
We are sorry that you feel dissatisfied, however, as per our terms of trade, section 8, from our website, all shipments that are dispatched through our services are sent under the delivery terms of 'Delivered Duty Paid' or 'Delivered At Place' with all of the tracked couriers from all of our available warehouses. We don't have the accreditation to carry out the customs clearance and calculate the duties for the goods in advance. Any duties and taxes owing for shipments upon import into the destination country would be the responsibility of the receiver to pay. If you are disputing the total duties and taxes that have been charged for your shipment, it is the responsibility of the receiver to contact the courier from the destination country to review the charges further. We are not responsible for any duty and tax rates that are applied for shipments in the destination country and all duty and taxes rates do vary from country to country.
All alcohol repacking and shipping from any of our warehouse locations has to be handled by our Customer Experience team so we can firstly determine if we can offer a shipping service for the alcohol to the required destination country, please note we can only offer DHL for alcohol shipments, and we also need to ensure the correct repack and shipping instructions are provided to the warehouse team when they are preparing the alcohol for transit with the couriers.
I hope this helps you further and answers your concerns.
Please do let me know if you have any more questions or concerns and we would appreciate it if you would reconsider your current rating.
Kind Regards
Hayley
Unverified Customer
13 November 2022
Unknown Shipment Details
Great service. Would definitely recommend this company to anyone who needs this type of service. Aimee is a great help , she responds in a timely manner and confirms you are happy.
Unverified Customer
13 November 2022
Unknown Shipment Details
Aimee is amazing and always responds in a very timely manner. She gets things done quickly and confirms you are happy. Would definitely recommend Forward2me to anyone who needs this service.
customer
13 November 2022
DHL Express Worldwide
C
Reliability