Customer Reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it.  Every review is shown unedited and in full.

4.6 5

5
25.51637279597%
4
2.3866498740554%
3
0.95717884130982%
2
0.65491183879093%
1
1.9710327455919%
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reviews of forward2me
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Unknown Country
forward2me basic
forward2me
Many thanks for your fantastic comments. Customer feedback is really important to us. <br/><br/>We look forward to hearing from you again soon. <br/><br/>Have a great day.<br/><br/>Kind Regards, <br/>Hilary.
FCL
First Class service!! So pleased with your service.Really keep it up!!!
Unknown Country
DHL Economy Select
forward2me
Many thanks for providing us with your feedback - we really appreciate this. <br/><br/>We're so pleased you found the service fast and the staff informative. However, we're sorry that you thought the shipping costs were high. <br/><br/>The service we provide is a premium, tracked, door to door courier service. For smaller, low value parcels we are able to offer a standard mail service with no tracking or delivery guarantees. <br/><br/>If you would like us to look at this option for you on your next shipment please let us know and we'll be happy to check this for you?<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards, <br/>Hilary.
LS
Despite a quite high shipping cost I'm very happy with the conversation, information and very high speed of the delivery.
Unknown Country
DHL Economy Select
forward2me
Many thanks for your great comments. Customer feedback is really important to us. <br/><br/>We look forward to hearing from you again soon. <br/><br/>Have a great day.<br/><br/>Kind Regards, <br/>Hilary.
ST
Great Service, Excellent delivery times
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for leaving your feedback - it's really important to us..<br/><br/>We're really pleased that you've enjoyed our service and are able to benefit from using your UK address for deliveries and onward forwarding. It's also great to hear that what we do is really useful to you whilst you are living overseas. <br/><br/>We've had chance to look at your account and the prices that you've paid for your recent shipments. For some reason when we received your first shipment it weighed in less than the others received later...making any future shipments looking more expensive. <br/>One of the next shipments had a couple of extra items in which again made it slightly more expensive and then we had a slight price increase that was put on us by our courier. This is the first time in 3 years that we have passed the price increase on to our customers but on this occasion unfortunately we had no choice...<br/><br/>We hope this helps to explain things and we look forward to helping you in the future with further shipments of baby milk for your little one.<br/><br/>Kind Regards<br/><br/>Janet<br/><br/>Janet Grundy<br/>Director.
JK
Service has been great, always swift and helpful. Occasionally I have received boxes which were not really sufficiently strong for international shipping. It Forward2me could spot and strengthen such packages that would be useful. I order tins of baby milk formula regularly from the UK to Hong Kong and a couple of the shipments have been badly banged up in damaged makeshift boxes from the original supplier.

My only other comment is that I have noticed on repeat orders of the same shipment that the price is creeping up every time! Any incentives for regular shippers would be well received!

Keep up the good work. It is really useful for me while living overseas.
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for your positive comments - we really appreciate this. <br/><br/>We look forward to hearing from you again soon. <br/><br/>Have a great day.<br/><br/>Kind Regards, <br/>Hilary.
PT
Prompt despatch.
Unknown Country
Unknown Shipment Details
forward2me
Many thanks for providing us with your feedback - we really appreciate this. <br/><br/>We're so pleased you found the overall service good and the staff excellent. However, we're sorry that you thought the service was rather expensive. <br/><br/>The service we provide is a premium, tracked, door to door courier service. For smaller, low value parcels we are able to offer a standard mail service with no tracking or delivery guarantees. <br/><br/>If you would like us to look at this option for you on your next shipment please let us know and we'll be happy to check this for you?<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards, <br/>Hilary.
Very good service, excellent staff, but rather expensive.
Unknown Country
DHL Economy Select
RM
Prompt service, easy to use, slightly expensive parcel costs but if there's no alternative then I would use the service again
forward2me
Many thanks for providing us with your feedback - we really appreciate this. <br/><br/>We're so pleased you found the service easy to use and prompt albeit expensive on this occasion.<br/><br/>The service we provide is a premium, tracked, door to door courier service. For smaller, low value parcels we are able to offer a standard mail service with no tracking or delivery guarantees. <br/><br/>If you would like us to look at this option for you on your next shipment please let us know and we'll be happy to check this for you?<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for your great comments. We really appreciate your feedback. <br/><br/>It's great that you feel we continue to offer a good service, catering to your needs.<br/><br/>We look forward to hearing from you again soon. <br/><br/>Have a great day.<br/><br/>Kind Regards, <br/>Hilary.
BS
Continues to perform well!
Very resourceful, making good decisions re shipping.
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for your great comments, we really appreciate this. <br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards, <br/>Hilary.
ML
so shocked at how fast my parcel arrived! definitely worth using your service!
Unknown Country
DHL Economy Select
forward2me
Thank you or your very positive comments.<br/><br/>It's great that you found our service fast and reliable. It is especially good to hear that you would recommend us to others. Thank you.<br/><br/>We hope to help you with any shipments you may have in the future.<br/><br/>Kind Regards, <br/>Hilary.
MV
This was the first time and the experience was very fast and reliable service - highly recommended to others too !
Unknown Country
DHL Economy Select
forward2me
Many thanks for leaving us such great feedback - your comments are really important to us.<br/><br/>We're really pleased that you were happy with both our customer service and speed and packaging of your parcel.<br/><br/>We hope you will use the service again in the future and look forward to hearing from you soon.<br/><br/>Kind Regards, <br/>Hilary.
SP
Prompt courteous replies to emails and items were despatched quickly with tracking information and well packaged. Overall, an excellent service Thank you!
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for leaving your comments.<br/><br/>We're pleased you were happy with the prompt service offered and that you were well informed by ourselves.<br/><br/>We look forward to helping you again in the future.<br/><br/>Kind Regards, <br/>Hilary.
JW
Prompt and informative. All one could wish for.
Unknown Country
DHL Express Worldwide
SM
Package arrived very quickly, but it seemed very expensive this time.....more than last time
forward2me
Many thanks for providing us with your feedback, we really appreciate this.<br/><br/>We're so pleased your parcel arrived quickly albeit you found our service expensive on this occasion.<br/><br/>The service we provide is a premium, tracked, door to door courier service for smaller, low value parcels we are able to offer a standard mail service with no tracking or delivery guarantees.<br/><br/>If you would like us to look at this option for you on your next shipment please let us know and we'll be happy to check this for you?<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards<br/>Tracy.
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for taking the time to provide us with your feedback.<br/><br/>That's great to hear that we offered a friendly service and that our consolidation service was cost effective for you.<br/><br/>We look forward to receiving many more parcels for you in the future.<br/><br/>Have a great weekend.<br/><br/>Kind Regards<br/>Tracy.
HL
Friendly service + the package consolidation service saved me a boatload of money.
Unknown Country
DHL Economy Select
forward2me
That's great to hear your super comments regarding our staff and service, this is really appreciated.<br/><br/>Many thanks for your comments regarding our pricing options, it's important for us to receive this feedback - we are currently looking at adding more shipping options onto our site and hope to have this live in the next few months.<br/><br/>We hope this helps and we look forward to hearing from you again soon.<br/><br/>Kind Regards<br/>Tracy.
AM
The service is perfect, the staff are nice, but the options and pricing are not well documented.
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for your great comments, we really appreciate this.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Have a great day.<br/><br/>Kind Regards<br/>Tracy.
MMA
Excellent service!
Unknown Country
Unknown Shipment Details
forward2me
Many thanks for taking the time to provide us with your feedback regarding our service. This is very important to us to enable to move our business forward.<br/><br/>We're really pleased that our customer service has lived up to your expectations and that you are looking to use our services again although you have found the shipping costs to be a little on the high side.<br/><br/>The service we provide is a premium, tracked, door to door courier service with DHL - we are currently working with other couriers so we can offer our customers more shipping options and hope to have this live on our site in the next few months.<br/><br/>We hope this all helps and look forward to hearing from you again soon.<br/><br/>Kind Regards<br/>Tracy.
I've used forward2me twice, and I really appreciate their service! They go above and beyond with their customer service and make me feel like a valued customer. My only complaint is that their shipping rates are incredibly high.

Despite that, getting what I order from the UK often in less time than domestic sites can provide keeps me using their service and passing the name on to others.
Unknown Country
DHL Express Worldwide
JM
Such an efficient stress free service.
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for taking the time to provide us with your feedback, this is very important to us.<br/><br/>We're so pleased that you found that we provided you with an excellent speedy service albeit a little bit expensive.<br/><br/>We pride ourselves on offering a premium, tracked door to door courier service although if you are looking to ship a small, low value item we are able to offer a standard mail option with no tracking or delivery guarantees.<br/><br/>If you are interested in this option when you next ship please let us know and we'll look into this for you.<br/><br/>We hope this helps and look forward to hearing from you again soon.<br/><br/>Kind Regards<br/>Tracy.
PH
Excellent and fast service, rates are a bit high though.
Unknown Country
DHL Express Worldwide
KB
Still have not received my package
forward2me
Many thanks for leaving your feedback so promptly, it's meant that we've been able to jump on to this one and get it sorted for you.<br/><br/>Interim enquiries with DHL are showing that it's because the address we were shipping to was a PO Box with insufficient detail for them to collaborate... <br/><br/>As you know we've been in contact with yourself and DHL all day today and will continue to pursue it until you receive your parcel.<br/><br/>Sincere apologies for the delay but please be assured we are doing all we can to sort this out for you.<br/><br/>Kind Regards<br/><br/>Janet Grundy<br/>Director.
Unknown Country
DHL Economy Select
forward2me
Many thanks for your great comments, we really appreciate this.<br/><br/>We're so pleased that you are happy with our service and would like to thank you for your continued support.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards<br/>Tracy.
RR
This is my second time using Forward2me.
Using consolidation, i have saved lots of money, because they only charge 6GBP per package up to 6 packages and 1GBP for the next packages. Shipping costs are cheap and fast. DHL is a great shipping company. My 2KG shipment arrived to my door in two business days.
I'm using forward2me again, the best forwarding company in the world.
Unknown Country
DHL Economy Select
forward2me
Many thanks for taking the time to provide us with your feedback, we really appreciate this.<br/><br/>That's great to hear that we provided you with good service and the appropriate feedback when needed.<br/><br/>We’d be interested to hear more detail on your comments regarding our Home Page as we always like to improve things based on customer feedback - perhaps if you could contact us through the website or by email with your thoughts?<br/><br/>We look forward to hearing from you.<br/><br/>Kind Regards<br/>Tracy.
TBT
Good service and appropriate feedback as needed
Home page blows though
Unknown Country
DHL Economy Select
forward2me
Many thanks for taking the time to provide us with your feedback, this is very important to us.<br/><br/>That's great to hear that our service met your expectations and that everything arrived safely.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards<br/>Tracy.
ML
Thank you very much,

Excellent service, fast dispach. I don't know if they repacked the item, but it was very well packed, with 3 different types of bubble wrap and placed in a very safe carton box.
Unknown Country
DHL Economy Select
forward2me
That's great to hear that we provided you with an excellent service and that it is very valuable to you.<br/><br/>We really appreciate your comments and hope to be of service to you for many years to come.<br/><br/>Kind Regards,<br/>Tracy.
CI
Excellent service. Couldn't live abroad without it!
Unknown Country
Unknown Shipment Details
forward2me
Many thanks for taking the time to provide us with your comments, we really appreciate this.<br/><br/>It's great to hear that we provided you with a prompt service with good communication.<br/><br/>Thank you for choosing forward2me and we look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Prompt, good communication
Unknown Country
DHL Economy Select
forward2me
Many thanks for taking the time to provide us with your feedback, this is very important for us.<br/><br/>We're sorry that you found our service a little expensive, we generally offer our customer a premium, tracked, door to door courier service. If you are looking to ship any small, low value parcels we are able to offer our standard mail option with no tracking or delivery guarantees.<br/><br/>If you would like us to look at this service for you next time you ship please let us know and we'll be happy to do so?<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
EW
bit expensive for small items
Unknown Country
DHL Economy Select
forward2me
That's great to hear that you are looking to use our service again and would like to thank you for taking the time to provide us with your feedback.<br/><br/>We look forward to receiving many more parcels for you in the future.<br/><br/>Kind Regards,<br/>Tracy.
MRK
The 1st time I used forward2me services, and absolutely satisfied. Good service, good communication, good coordination. For sure I will use your service again! Thank you... ^^
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for your kind comments.<br/><br/>We're so glad that we were able to help you with this and you were happy with the level of service you received.<br/><br/>We look forward to providing you with our service for years to come.<br/><br/>Have a great day.<br/><br/>Kind Regards,<br/>Tracy.
UP
Excellent, really. Y helped me with a Google RMA in a 100% efficient way, answering to my mail (sometimes even 2-3 times per day) and preparing multiple and custom shipments. Thanks a lot ;)
Unknown Country
DHL Economy Select
forward2me
Many thanks for providing us with your great comments - we really appreciate you taking the time to do this for us.<br/><br/>It's really pleasing to hear that we provided you with great service and communication and that you would be happy to recommend our services.<br/><br/>Have a great day and we look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
JLM
Great service.
Very helpful and good communication with the customer.
100% recommended!
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for your great comments, we're so pleased that you found our service easy to use.<br/><br/>We look forward to receiving your next parcel.<br/><br/>Kind Regards,<br/>Tracy.
RS
Amazing service 6 days from UK to NZ. Also simple to use.
Unknown Country
DHL Economy Select
forward2me
Many thanks for taking the time to provide us with your feedback, it's very important to us.<br/><br/>We're really pleased that we provided you with a good service.<br/><br/>Have a great day.<br/><br/>Kind Regards,<br/>Tracy.
KK
Good packaging, fast service, adequate pricing.
Unknown Country
DHL Express Worldwide
CAM
I'm International Commerce Adviser with US & Mexico locations since 30 years. Absolutely you are the better forward service from England! Congratulations.
forward2me
Many thanks for your kind comments, this is really encouraging for us.<br/><br/>That's great to hear your positive comments about our service and hope to be of service to you for many years to come.<br/><br/>Thank you for choosing forward2me.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for taking the time to provide us with your comments, we really appreciate this.<br/><br/>We're so pleased we provided you with an excellent, speedy service.<br/><br/>Look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
BB
Very fast delivery, excellent service, thank you.
Unknown Country
Unknown Shipment Details
forward2me
Many thanks for your great comments regarding our service, we really appreciate this.<br/><br/>It's really good to hear that you had a positive experience with us once again and we look forward to hearing from you again soon.<br/><br/>Thank you for using forward2me.<br/><br/>Kind Regards,<br/>Tracy.
Once again extremely positive experience :D. Fast, reasonably priced and always available. THANK YOU ALL! Let's be in touch again
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for taking the time to provide us with your comments, we really appreciate this.<br/><br/>We're so pleased that you were happy with our service and transit time albeit you would like us to offer lower shipping prices with longer shipping times.<br/><br/>Generally we offer a premium, tracked, door to door courier service although for larger shipments we are able to look into sea freight quotes for you and for smaller low items we can offer our standard mail option with no tracking or delivery guarantees.<br/><br/>It may also be worth considering our consolidation service which collates your parcels into one large shipment and makes shipping more cost effective.<br/><br/>We look forward to hearing from you again soon.<br/><br/>If you would like us to look into other options for you next time you ship please let us know and we'll be happy to help?<br/><br/>Kind Regards,<br/>Tracy.
WT
Excellent sales service and fast shippment but the shipping may abit high. Hopefully you all can work out some lower cost with longer shipping time. I still will use Forward2me.com on my next order. Thanks

William Tam
Singapore
Unknown Country
DHL Economy Select
forward2me
Many thanks for getting in touch with your comments regarding our service, we really appreciate this.<br/><br/>We're so pleased that you were able to use our service with ease and hope this encourages you to use our service many more times in the future.<br/><br/>We look forward to hearing from you.<br/><br/>Kind Regards,<br/>Tracy.
PM
It is very easy to forward parcels to Finland with this service. Thanks!
Unknown Country
DHL Economy Select
forward2me
Many thanks for providing us with your feedback, this is really important to us.<br/><br/>That's great to hear we provided you with good communication and you were happy with our speedy delivery service.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
CD
Good communication, I'm really pleased.Superquick delivery, thank you! Danke!
Unknown Country
DHL Economy Select
CL
very good
very fast
exellent
thanks
forward2me
Many thanks for your great comments.<br/><br/>We're so glad that you found our service excellent and look to shipping many more parcels for you in the future.<br/><br/>Thank you for choosing forward2me.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for your taking the time to provide us with your comments, we really appreciate this.<br/><br/>That's great to hear that we provided you with good communication and speedy service although you would like us to offer better shipping prices.<br/><br/>The service we provide is a door to door, tracked courier service - if you have any small low value parcels we are able to offer you our standard mail option with no tracking for delivery guarantees.<br/><br/>If you would like us to look at this for you on your next shipment please let us know?<br/><br/>We hope this helps and look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
AL
Good comms fast service ??? Could possibly do a little bit better with the price though
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for taking the time to provide us with your feedback.<br/><br/>We're really pleased that we provided you with brilliant service and look forward to receiving your next parcel.<br/><br/>Have a great day.<br/><br/>Kind Regards,<br/>Tracy.
RJ
Service was brilliant item arrived in Malta at my door within 3 days, it would probably have been quicker if it had been ordered midweek
Regards Richard
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for taking the time to provide us with your feedback.<br/><br/>That's great to hear that you were happy with our communication and the speed of our shipping albeit the shipping costs were more than you expected.<br/><br/>We pride ourselves on providing a premium, tracked door to door courier service for shipping. For shipping small, low value parcels we are able to offer a standard mail option with no tracking or delivery guarantees. If you would like us to look at this option for future shipments please let us know.<br/><br/>We hope this helps and look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
FD
Great communication, super fast shipping, but a little pricey for shipping/charges.
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for taking the time to provide us with your feedback.<br/><br/>We're really pleased you were happy with our prompt efficient service.<br/><br/>We look forward to receiving your next parcel.<br/><br/>Kind Regards,<br/>Tracy.
LF
Very efficient and prompt.
Unknown Country
Unknown Shipment Details
forward2me
Many thanks for your kind comments, we really appreciate your feedback.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
very good
Unknown Country
DHL Economy Select
forward2me
Many thanks for taking the time to provide us with your comments, we really appreciate this.<br/><br/>That's great to hear that all went smoothly and the consolidation service worked well for you.<br/><br/>We're really pleased that you appreciated our customer service this is very important to us.<br/><br/>We look forward to hearing from you again soon and have a great evening.<br/><br/>Kind Regards,<br/>Tracy.
GM
Excellent service, far beyon what You may expect to receive!! I have experienced their "consolidation" service with different items/times of deliver and all has worked perfectly with prompt and kind informations refered to the "state of the art"! Thank You very much!
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for taking the time to provide us with your feedback, this is really important to us.<br/><br/>We're really pleased that you were happy with our fast excellent service albeit you found it a little expensive.<br/><br/>The service we offer is a premium, tracked, door to door service, if you are looking to ship any small low value parcels we are able to offer our standard mail option with no tracking or delivery guarantees.<br/><br/>If you are interested in this service for your next shipment please let us know and we'll be happy to look at this for you.<br/><br/>We hope this helps and look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
AZ
Fast and excellent service, but a bit expensive. I would use it more often if it was cheaper.
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for providing us with your comments regarding our service, we really appreciate this.<br/><br/>That's great to hear that we provided you with a prompt efficient service.<br/><br/>We look forward to shipping many more parcels for you in the future.<br/><br/>Kind Regards,<br/>Tracy.
AA
The service has been prompt and efficient
Unknown Country
DHL Economy Select
forward2me
Many thanks for taking the time to provide us with your comments.<br/><br/>We're really pleased that you were happy with our shipping timescales and that you found our service value for money.<br/><br/>Have a great evening.<br/><br/>Kind Regards,<br/>Tracy.
OD
Fast shipping to norway! Reasonable prices!
Unknown Country
DHL Express Worldwide
forward2me
That's really great to hear that you were impressed with our service and that we provided you with a good speedy service.<br/><br/>Many thanks for taking the time to provide us with the feedback. <br/><br/>We look forward to receiving your next parcel.<br/><br/>Kind Regards,<br/>Tracy.
KT
Very good service. Very quick delivery to Australia. Very impressed. Will use again for sure!
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for taking the time to provide us with your feedback, we really appreciate this.<br/><br/>It's great to hear that we have provided you with a good speedy service and we look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
KS
Great speedy service
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for providing us with your comments, this is really important to us.<br/><br/>That's great to hear that all went smoothly with your shipment and look forward to receiving your next parcel.<br/><br/>Kind Regards,<br/>Tracy.
ML
Shipped trainers from Holland, to forward2me in UK.They forwarded it to me promptly with ease. Many Thanks
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