Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
william hewton
24 February 2015
DHL Express Worldwide
WH
combined 2 parcels and sent on in good time,now I have tried am sure to use again
Jose Carlos Caetano
24 February 2015
DHL Economy Select
JCC
Very good communication.
Very well packed.
Perfect rearrangement of the items I bought.
I bought ten packet from ebay with a total weight of 12Kg and the consolidation was just perfect. Perfect package, very very sturdy.
Highly recommended.
Very well packed.
Perfect rearrangement of the items I bought.
I bought ten packet from ebay with a total weight of 12Kg and the consolidation was just perfect. Perfect package, very very sturdy.
Highly recommended.
Catriona Runcie
23 February 2015
DHL Express Worldwide
CR
I was very impressed with this service. I received my package here in New York in about the same amount of time it would take to receive a US order. Tracking information was excellent. Terrific!
Unverified Customer
23 February 2015
Unknown Shipment Details
Excellent customer support
Camilla Slováčkova
23 February 2015
DHL Economy Select
CS
Absolutly amazing service. Fast reply and greacustomer support. Awesome that even handles paint. Super happy. Thx from Jakobstad Finland
Mrs Ramirez
23 February 2015
DHL Express Worldwide
MR
Pleasantly surprised with the service! Excellent and timely email communication and very fast service. Reliable!
nicholas maris
23 February 2015
DHL Economy Select
NM
When packages are received, it needs to be clearer that there is money to pay, and amount due, before shipment.
Hyang-Ran Oh
21 February 2015
DHL Express Worldwide
HO
I would just like to say thank you. Questions were answered promptly, it was easy to use and the delivery was fast ! What more could you want ? I was a first time user with some fears and worries but forward2me has given me confidence to order from the u.k! I would recommend this to my friends !!
Tina Klose
20 February 2015
DHL Economy Select
TK
The service was super fast, the team very friendly and professional and overall a great experience! I would use forward2me anytime again soon.
Hrvoje Gregur
20 February 2015
DHL Economy Select
HG
Once again I used their service to forward a notebook to Croatia and they were willing to open the package on my request, take pictures of the machine inside and turn it on and check working order.
Excellent customer service without any additional charge.
Excellent customer service without any additional charge.
Thomas Bizzell
20 February 2015
DHL Express Worldwide
TB
They got the job done.
nicholas villiers
20 February 2015
DHL Express Worldwide
NV
Super fast and efficient, couldn't have asked for better service.
Rodrigo Costa
19 February 2015
DHL Economy Select
RC
Good service.
Very efficient.
Shipment is fast indeed, but a bit pricey. Could have a "slower cheaper option"
Very efficient.
Shipment is fast indeed, but a bit pricey. Could have a "slower cheaper option"
Gordana Nikolić
19 February 2015
DPD Classic
GN
Same day delivery. Cost match pricing calculator. Great service, highly recommended.
Einar Bjarnason
19 February 2015
DHL Express Worldwide
EB
Reliable, quick and very good service, easy to use
Yinong Dai
19 February 2015
DHL Express Worldwide
YD
Quite pleasant service! Package arrived in two days.
Mason Rose-Campbell
19 February 2015
DHL Express Worldwide
MR
Worked very quickly, my parcel came in perfect condition. Would recommend
Thomaz Gustafsson
18 February 2015
DHL Economy Select
TG
Everything went as planned. Thanks!
David Williams
18 February 2015
UPS Express Saver
DW
I was very pleased with the service forward2me provided and for a older person who did this for the first time found it very easy and the outcome was very successful the delivery was prompt and for the small fee charged it was good value, I will recommend this service to all my motor bike friends. Thanks again for the great service I certainly will be using this service again as England seems to be the only place in the world where I can get my spare parts for my bike!!!!
Dave - from Australia
Dave - from Australia
Stan Savellis
18 February 2015
DHL Express Worldwide
SS
The only piece of constructive feedback I would provide is that when they offer consolidated purchases, it would be good if they could remove items from their original boxes and package together to save on international shipping.
Many thanks for your positive feedback, our customer’s experience of our service is very important to us.<br/><br/>When consolidating our team always, where possible, try to reduce the shipping cost to the customer, including removing items from their original packaging and repackaging into smaller boxes to save on space.<br/><br/>In some cases, we will make the decision to keep items in their original box. For example, when receiving designer goods, the attractive packaging provided by the retailer are almost as important as the items themselves, and so are always best left as they are. <br/>This is also sometimes the case for fragile goods that could be at risk of damage if removed from their original packaging.<br/><br/>However we always welcome customers suggestions and if you have a preference when it comes to the receiving and repackaging of your goods, then please don’t hesitate to contact a member of our friendly customer service team, who are always more than happy to assist.<br/><br/>Can I thank you again for taking the time to share your experience with us.<br/><br/>Kind Regards <br/>Richard Baker
Phillip Stott
18 February 2015
DHL Express Worldwide
PS
great service!!
Thomas A Bartlett
18 February 2015
DHL Express Worldwide
TAB
More expensive than I'd anticipated. But rapid.
Mohd Fakhri Saari
18 February 2015
DHL Express Worldwide
MFS
Excellent service
Unverified Customer
17 February 2015
Unknown Shipment Details
Best parcel forwarding service around. They will reveive parcels on your behalf, re-pack them if needed or asked for with care, wait and store all packages until all products have arrived, explore all possibilities for the safest and economic way to ship them. Customers are informed and decide for every option for the parcels, as if they were there. Very kind and friendly ladies and gents making your life easier.
Yannis Stephanou
17 February 2015
DHL Express Worldwide
YS
Fantastic service you can always rely on.
Ioannis Edipidis
17 February 2015
DHL Economy Select
IE
JUST FINE
luca frontini
17 February 2015
DHL Economy Select
LF
Excellent
Magne Sandve
17 February 2015
DHL Economy Select
MS
Great service, thank you for going the extra mile...
Alison Jarvis
17 February 2015
DHL Express Worldwide
AJ
Super efficient and fast. Got my package in Perth, Australia quicker than I get packages from Sydney!
Craig Hespe
17 February 2015
DHL Express Worldwide
CH
Once I had my international mailing address set up I received my goods very promptly.
Unverified Customer
16 February 2015
Unknown Shipment Details
It is working great, only to expensive if you compare it to German ones.
ALESSANDRO DI FANI
16 February 2015
DHL Express Worldwide
ADF
Excellent service, I am looking forward to make shopping again.
Kwok Him Rex Au Yeung
15 February 2015
DHL Express Worldwide
KHR
Very fast shipping. Item received in excellent condition.
Thomas Bedward
14 February 2015
DHL Express Worldwide
TB
Excellent service. Thanks very much.
Matthew Sirpis
13 February 2015
DHL Economy Select
MS
Good
Jonathon Kassel
13 February 2015
DHL Express Worldwide
JK
First time used, very happy with experience.
John Kim
13 February 2015
DHL Express Worldwide
JK
Great service, did everything I asked for and more!
sylvana vella
13 February 2015
DHL Express Worldwide
SV
It's a bit expensive!!
Sébastien Bec
12 February 2015
DHL Express Worldwide
SB
Excellent ! I recommend to use forward2me foe any shipment to seychelles !
Roland Delcy
12 February 2015
DHL Express Worldwide
RD
Definitely the best forwarding agent in the world, very reliable and efficient. Will definitely use the service again. Keep up the good work. Thumbs up to you all.
Ashley Wakeford
11 February 2015
DHL Express Worldwide
AW
An amazing company offering an amazing service. As most people are I to am always wary about using a parcel forwarder but I had an excellent experience with Foward2me, they answer emails and message almost instantly and they were incredibly fast sending out my package. I paid and asked that my package be sent right away and I received my parcel to my door in less the 24 hours, I was shocked I am all the way in Canada so I know they got my package out for thing, it was wonderful. I have full confidence to say cast you worries aside and use this company you wont be disappointed, I will definitely be shopping a lot more in the UK now that I found a reasonable and reliable parcel forwarder. 5 stars Forward2me I was extremely impressed! Thanks a bunch =D
Vanessa Thomson
11 February 2015
DHL Express Worldwide
VT
Customer service was very good - but web engine was a bit primitive.
I also use www.hopshopgo.com and can do everything online
I also use www.hopshopgo.com and can do everything online
Steve Kristiansen
11 February 2015
UPS Standard Single
SK
This is a fantastic system. recommended +++++++
Excellent service++++++
Excellent service++++++
Liliane Grimm
10 February 2015
DPD Classic
LG
It's been about 7-8 shipments for me and you get steady excellent service with Forward2me. Very professional and extremely helpful staff. There is really only one negative aspect and that is the 6GBP consolidation fee which adds up extremely quickly if you shop multiple stores and small orders. 3 packages = 18GBP consolidation fee, etc! Forward2me is great if you can fill a box from a single merchant but if you depend on consolidation then you might want to rethink your shopping strategy.
Michail Pasialis
10 February 2015
DHL Express Worldwide
MP
Pretty good service. Inconvenient parcel weighting. Parcel received at 0.7Kg but sent as a 2Kg package..,...
Many thanks for providing your feedback, it’s really important to us; and I’m sorry for the slow response to your feedback.<br/><br/>I completely understand why it seems wrong that the chargeable weight was more than the actual weight. The reason for the difference between the actual weight and the chargeable weight is because the courier pricing is calculated using the higher of volumetric weight or actual weight. <br/>Volumetric weight is length x height x width and divided by 5000. In your case, the volumetric weight of the parcel was 2.176kg<br/>When I look at your shipment we could have offered you the UPS service which was £2.94 cheaper than the DHL service that you used. I’m sorry for this mistake and as a gesture of goodwill I have put £5 shipping credit on your account.<br/><br/>I hope this clarifies things for you but if you have any questions or would like to discuss this further please contact us by calling +44 1995 606060 or emailing info@forward2me.com and we’ll be happy to help.<br/><br/>Kind Regards,<br/><br/>Janet<br/><br/>Janet Grundy<br/>Operations Director
Engjell Mehmetaj
10 February 2015
DHL Express Worldwide
EM
Execellent service and communication !
Will use again !
Will use again !
Unverified Customer
10 February 2015
Unknown Shipment Details
Great service, very good communication.
Consolidation of parcels is a must.
Consolidation of parcels is a must.
Péter Pesti
10 February 2015
DHL Express Worldwide
PP
Excellent service!
Gowtham Sureshkumar
09 February 2015
UPS Express Saver
GS
It was overall good. It was slightly disappointing when I got my package because a letter that came with my package was opened. It was just a envelope with a message sent by the clothing manufacture that informed me about their company and their return policies etc. Next time, please don't open any letters cause I want to be the first one to open it as there's no fun in opening something that's already opened. Also it's clearly obvious that there was a message from the clothing manufacturer. Haha. Other than that, the service is good.
Mircea Cristian Tenea
09 February 2015
DHL Economy Select
MCT
The customer service is flawless, I've used forward2me service for quite a while. The prices could be a little bit lower but it's England and carriers have a higher price then rest of Europe.
Thanks,
Mircea
Thanks,
Mircea