Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Riku Uurinmaki
16 March 2015
DPD Classic
RU
Excellent service and communication.
ANTONIS KYPRAIOS
16 March 2015
UPS Standard Single
AK
Great service with excellent support before and after delivery! Thank you!!!
Carlo Palomba
16 March 2015
DHL Express Worldwide
CP
Great service. One package arrived broken, but they were quick to assist me with getting a new item out to me free of charge. Customer service emails are responded to within a maximum of 2 hours which is way beyond reasonable expectation.
Jennett Huddleston
16 March 2015
DHL Express Worldwide
JH
This company went far beyond our expectations, Customs was giving us a problem because we did not know who or where the manufacturer is, they found the information and gave it to customs, they definitely was worth the cost.
thanks for being such a help
Jenny
thanks for being such a help
Jenny
Awg Ku Mohd Fadli Awg Besar
15 March 2015
DHL Express Worldwide
AKM
A very active & helpful customer service. The cost of shipping to Malaysia are reasonable and the courier used were reliable.
Anthony Lopez
14 March 2015
DHL Express Worldwide
AL
Shipping was fast and reasonable. Contact with customer service was excellent!
Karin Heilmann
13 March 2015
DPD Classic
KH
Quick and personal Responses, reliable service
Louis Jordan
13 March 2015
DHL Express Worldwide
LJ
great communication throughout the process of setting up the account and my first shipment. Their service allowed me to buy a rare items on ebay that I would otherwise have missed out on. Thanks so much!
ELENA KOUSHOS
13 March 2015
DHL Express Worldwide
EK
I will use it again!
Armelle Sarda
13 March 2015
DHL Express Worldwide
AS
Timely service, proactive approach!
Vini Taeleipu
12 March 2015
DHL Express Worldwide
VT
I am very impressed with your service
Abd El Hamid El Gazzar
11 March 2015
DHL Express Worldwide
AEH
Fast and easy.
Unverified Customer
11 March 2015
Unknown Shipment Details
Service is fast but expensive
much expensive i have free shiping from China
Lisa Purves
11 March 2015
DHL Express Worldwide
LP
item came quickly, was packaged well - great service
Nickholas Maclergan. Esq
10 March 2015
DHL Economy Select
NME
A little expensive, but marvelous service ;-)
Ingrid Hobson-Jones
10 March 2015
UPS Express Saver
IH
Brilliant service as always, although I would like to see a cheaper option than the two currently offered!
salma amiri
09 March 2015
DHL Express Worldwide
SA
very good service . very fast
Unverified Customer
09 March 2015
Unknown Shipment Details
Had to correct their stated estimated values and nudge them a bit to ship economy untracked. Apart from that, excellent service and very fast response time.
Dellayana Syafri
09 March 2015
DHL Express Worldwide
DS
After 10 shipment, I am still extremely happy with their service. Excellent all the way...
Chris Sweeney
08 March 2015
DHL Express Worldwide
CS
Delivery was timely and the updates that I received from Forward2Me were excellent. It's a fantastic service!
Michiel Hoogeboom
08 March 2015
DHL Express Worldwide
MH
Your service is really perfect. The delivery of parcels to The Netherlands is very reliable using DHL's parcel service. I'm very pleased and will use your services in the future again.
Unverified Customer
06 March 2015
Unknown Shipment Details
Good and fast service. Thank you.
Mazen Altamimi
06 March 2015
DHL Express Worldwide
MA
Other forwarders are much cheaper and their websites are much friendlier
Many thanks for your feedback, we really do value it.<br/><br/>I’ve investigated what we charged you. I can see that we received a book and some biscuits in two separate parcels. They were repacked into one parcel because we did not have confidence that the original packaging was sufficient to protect them on an air freight journey. Unfortunately this resulted in a greater volume than the original separate boxes. Normally the opposite happens and the volume is reduced, reducing the cost to you. <br/>Although we really had to repack for you I believe it’s possible we might have been able to do it with less volumetric weight. I’m very sorry about that and so as a gesture of goodwill I will arrange to refund you the extra cost over and above the shipping charge for the actual weight and the consolidation charge. That means the charge will be reduced to £44.80 which is less, for example, than our main UK competitor would have charged for shipping you the two separate original packages. We regularly compare our prices to other UK forwarders and believe our prices work out to be cheaper than our UK competitors in practice. I hope you’ll give us another chance.<br/><br/>I’m pleased to say our developers are working hard on improving our website which will make it more user friendly and provide much more functionality and control to our customer. We anticipate releasing this new version in the next month or two. If you have some specific suggestions to make on what could be improved I would be pleased to relay them to our head of development who would be grateful for the feedback.<br/><br/>If I can assist further or you would like to provide detailed feedback on the website as suggested above please do not hesitate to ring me on +44 1995 606060 or contact me at info@forward2me.com. I’d be pleased to hear from you.<br/><br/>Kind Regards,<br/><br/>Janet<br/><br/>Janet Grundy<br/>Operations Director
Kwok Him Rex Au Yeung
06 March 2015
DHL Express Worldwide
KHR
Item received in excellent condition, and fast delivery.
ROBERT DE RIDDER
05 March 2015
DHL Express Worldwide
RDR
Outstanding service as always from the team at forward2me.
Could not be more pleased!
Could not be more pleased!
sim hafiz
05 March 2015
DHL Express Worldwide
SH
Good service. staff was great answer questions fast. will use it again. but the shipping cost is a little high for me.
James Cramb
05 March 2015
DHL Express Worldwide
JC
I would recommend this service. It is slightly expensive but well worth the money.
Any issue were quickly identified and resolved professionally and the speed of delivery was outstanding.
Any issue were quickly identified and resolved professionally and the speed of delivery was outstanding.
Mattias Jansson
04 March 2015
DHL Express Worldwide
MJ
Excellent service, good communication throughout the process and fast handling.
Colin Hill
04 March 2015
DHL Express Worldwide
CH
Good communication prior shipping.
Firstname Surname
04 March 2015
DHL Economy Select
FS
Too expensive
Many thanks for taking the time to feedback to us – we appreciate it.<br/><br/>I’m sorry that you feel our prices are too expensive. <br/>We offer the lowest price that we possibly can and compared to other parcel forwarders offering an equivalent service our prices are usually the lowest and if not are always very competitive. In this case they were very competitive – for example Borderlinx would have charged £85 inc VAT compared to our charge of £33.62 inc VAT for shipping 11kg of volumetric weight from the UK to Greece.<br/>The price you paid includes carefully receiving, storing and repacking your goods to ensuring safe and secure delivery via DHL courier. We also provide full customer support at all stages until your parcel is received at your door.<br/>Our prices are always available on the pricing page of our website www.forward2me.com/pricing<br/>I hope this information was helpful, but if you have any further questions or would like to discuss this further please do not hesitate to contact us on +44 1995 606060 or by email at info@forward2me.com and we’ll be more than happy to help.<br/><br/>Kind Regards,<br/><br/>Janet<br/><br/>Janet Grundy<br/>Operations Director
Unverified Customer
04 March 2015
Unknown Shipment Details
Super service
Joao Gomes
03 March 2015
DHL Economy Select
JG
great and fast serviçe 5*
claire competiello
02 March 2015
DHL Economy Select
CC
Super friendly, fast, efficient and reliable service. Thank you.
german moreno
02 March 2015
DPD Classic
GM
excellent and reliable service
Anthony mitchell
02 March 2015
UPS Express Saver
AM
I tried this site on a lark. Saw something on eBay.uk that I had to have. Seller shipped in UK only. Signed up, got an address, updated eBay with new address. Purchased item, it was shipped, I was informed of receipt then the cost of shipping. Paid by PayPal had it 3 days later. It could NOT have been easier!! Love the service!!
Lauren Flavell
02 March 2015
DHL Express Worldwide
LF
Great service, easy to use!
Iulian Golescu
27 February 2015
DHL Express Worldwide
IG
excellent service
Francesco Trimarchi
26 February 2015
UPS Standard Single
FT
All perfect ....OK !!!
Tank you
Tank you
Unverified Customer
26 February 2015
Unknown Shipment Details
Amazing company with amazing customer service!
Vicki Rainsford
26 February 2015
DHL Express Worldwide
VR
Very helpful and efficient during the whole process.
Thomas Byrne
26 February 2015
DHL Express Worldwide
TB
Superb service as always - secure packaging and item received on day of release. Highly recommended.
Julia Korey
26 February 2015
DHL Express Worldwide
JK
I have used Forward to Me a few times and they have always exceeded expectations--very fast and professional. While international postage is not cheap, I have found that for larger items their prices are as good as vendors in many cases because they pack efficiently for international shipping.
ZACHARI KALLIOPI
25 February 2015
DHL Economy Select
ZK
An excellent choice. I got a very heavy item with no problems at all.Thank you
Attila Csomor
25 February 2015
DPD Classic
AC
Excellent! Fast and cheap. Thanks
MOHD BASIRON MASPON
25 February 2015
DHL Express Worldwide
MBM
Immediate respond and excellent service. Fast delivery. Cheers from Malaysia.
Thomas Batt
25 February 2015
DHL Express Worldwide
TB
Very very expensive
Many thanks for your feedback, it’s important to us.<br/><br/>When I look at your shipment I can see that we have overcharged you for this shipment by £6 for the consolidation service. I’m really sorry about that and I will arrange to refund that tomorrow.<br/><br/>Whilst that may not change how you feel, I thought I’d let you know that our prices are usually cheaper or extremely competitive compared to alternative parcel forwarding companies. <br/>The service you paid for includes the use of your UK address, receiving, storing and processing your parcels, preparing export paperwork and, in this case using the DHL Express door to door tracked service. <br/>We also track your parcel from door to door and provide full support until you receive it.<br/><br/>I hope this clarifies things for you but if you have any questions or would like to discuss this further please contact us by calling +44 1995 606060 or emailing info@forward2me.com and we’ll be happy to help.<br/><br/>Kind Regards,<br/><br/>Janet<br/><br/>Janet Grundy<br/>Operations Director
Elena Ouklonskaia
24 February 2015
DHL Economy Select
EO
Impeccable service, quick, efficient, personal and friendly
Joseph Grange
24 February 2015
forward2me basic
JG
Great as always
NIKOLAOS LIAPIS
24 February 2015
UPS Standard Single
NL
Nice, fast and very reasonable rates!!
william hewton
24 February 2015
DHL Express Worldwide
WH
combined 2 parcels and sent on in good time,now I have tried am sure to use again