Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Matthias Feldmann
02 April 2015
DHL Express Worldwide
MF
very quick and efficient
Edward Gonzalez
02 April 2015
DHL Express Worldwide
EG
This was the first time for me using Forward2Me and at first I was doubtful but the whole process was fast and easy. The best part is when they receive my package from the store I purchase it from forward2me does not waste time I receive an email to pay shipping invoice and on the same day they shipped my package out to me. All I can say is WOW I am very impressed. Keep up the great service you provide.Thank you
martin shirley
02 April 2015
DHL Express Worldwide
MS
Although expensive the service could not have been better. You pay for what you get.
Jphillie Dos
02 April 2015
DHL Express Worldwide
JD
Good service, price a little high. But forsure worth it.
Anthony Owen
02 April 2015
DHL Express Worldwide
AO
great service. Customer focus and professional application to execute consolidation and distribution of good.
Anonymous Customer
01 April 2015
DHL Express Worldwide
AC
Great and prompt service. Helpful stuff. Nice to work with.
Paul Erickson
01 April 2015
DHL Express Worldwide
PE
Extremely pleased with the service provided by forward2me.
Abdullah Ghaith
31 March 2015
DHL Express Worldwide
AG
Fast service, I wish if you have more shipping options and lower rates for frequent shippers
Thanks for your feedback - much appreciated. We should be releasing some new services within the next month - hopefully this will help. In addition to this we're updating our pricing with out existing couriers to help customers with smaller shipments.<br/><br/>Hopefully we'll hear from you once we've implemented this.<br/><br/>Kind regards,<br/>Lee.
Andrew Peel
31 March 2015
DHL Express Worldwide
AP
Fast, and responsive, but looks dodgy, and unprofessional. I was not 100% convinced it wasn't a scam, or that my package would arrive.
Thanks for the feedback. We would really appreciate if you could send us an email with some specifics. We're obviously happy that the service worked out but it's not good to hear you were concerned about authenticity.<br/><br/>Kind regards,<br/>Lee.
frank cruz
31 March 2015
DHL Express Worldwide
FC
I will definitely recommend your service
Kim Michael
30 March 2015
DHL Express Worldwide
KM
Fast service albeit expensive - to have a pair of dungarees mailed, weighing less than 1lb., cost roughly $30 USD. I don't think I'm going to make shopping with forward2me a regular habit.
Mona boulos
30 March 2015
DHL Express Worldwide
MB
i payed for the stuff the i ordered 280£ But you put on the order 490£ and that coused me to pay lots of taxes
Thank you for letting us know about this. I'm very sorry for the mistake that was made in the value declaration and understand how frustrating that will have been. The customer team have now contacted you to make arrangement for us to pay for the extra duty you incurred as a result of the mistake.<br/><br/>Kind Regards, Steve.
Mr J Keyter
30 March 2015
DHL Express Worldwide
MJK
Everything worked fine except for the limiting options for forwarding. Some stuff would be so much cheaper to send with other options than couriers. Now one limits using this service only for urgent things.
Thank you for your feedback. We will be adding new shipping options to the site within the next month or so - these will include TNT, UPS and depending upon location, DPD. Hopefully this will provide you with more flexibility.<br/><br/>Kind regards,<br/>Lee.<br/>CTO
Unverified Customer
29 March 2015
Unknown Shipment Details
Very good service! Very well packaging, and fast delivery!
Gabriel Gallagher
27 March 2015
DHL Economy Select
GG
Good service, very smooth transaction. Would be better if it was cheaper, obviously!
Unverified Customer
27 March 2015
Unknown Shipment Details
I totally recomend!!
Brenda gonatas
27 March 2015
DHL Economy Select
BG
Mistakes on what was forwarded, still waiting for delivery.
Thank you for leaving feedback with us. We have investigated this and it seems we had two issues:<br/>1) There was confusion about what had arrived at our warehouse and what was already in transit to you.<br/>2) DHL have an issue with PO Boxes.<br/><br/>The first issue is in no small part the result of manual email interaction where we were less than clear about what had arrived and what had shipped – this is our issue. We will be addressing this in the very near future with a software update. This update will show you a list of everything that you have received at our warehouse and then you will be able to decide when and what you wish to ship. There should be no need for any manual email interaction unless you need clarification or assistance.<br/><br/>The second issue really relates to DHL- they don't deliver to PO Boxes except in special circumstances. To help with this situation we are also releasing an update to our list of supported couriers. At the time you select the packages you wish to ship you will also be able to select from a list of couriers - DPD, TNT, UPS and DHL. This means if you know DHL have issues you can select another courier. To help you make this decision we will also be showing feedback for the courier service split out by country. If DHL or another courier do a consistently bad job of deliveries to Greece you will be able to easily see this in their feedback score and select another courier without having to experience the pain of something going wrong first.<br/><br/>We're investigating with DHL where your last package is and will put this right as soon as possible. Thank you for your patience.<br/><br/>Kind regards,<br/>Lee.<br/>CTO
BG
Why would DHL have a problem with P.O. BOX , I gave two addresses and the one in Ithaca they know who we are. They are just a old man and a old lady with and have no way to really deliver across the island. They call and we go to town to get it. There is no home delivery with DHL out side of city limits. It took over a month for delivery and is very exspensive for the service. The shipping to forwardme and from forwardme to greece ended up costing twice the value of the items. Really not a good deal. I have done cheaper with U.S. delivery from California in half the time and half the money. And you don't have vat tax from them. Can't complete, do run the race.
Robert Stillers
27 March 2015
DPD Classic
RS
Very friendly, efficent and attentive service. Recently (my last two deliveries) they appear seem to have had some kind of computer problems resulting in delays, but I'm sure they are working hard to improve!
Ludovic Kessas
27 March 2015
DHL Express Worldwide
LK
Quick, relevant, professional, secure.
Maroth Phan
27 March 2015
DHL Express Worldwide
MP
Very fantastic fast service. The cost could be cheaper though, then I will use the service every week!
John Krismer
27 March 2015
DHL Express Worldwide
JK
Your man in the home office handled things well, but delivery addresses were changed incorrectly, I found it difficult to follow things right from the start, like were you shipping to me and how could I enter the right addres to who I was shipping to and then near the end the e-mail had it going to Sunnyvale TX!!!
Very confusing, but home office paid attention and helped frequently.
Very confusing, but home office paid attention and helped frequently.
First I would like to thank you for taking the time to leave feedback and apologise for your problems - we don't like it when any customer is less than happy. Right now our system has limitations in that it is only possible to have a single shipping address per account. If the address is changed at the time of shipment it can cause us difficulties.<br/><br/>We are working on a more sophisticated address system similar to amazon where we have a concept of multiple approved addresses. Once we have this in place I'm hopeful you won't have issues changing delivery address for active shipments.<br/><br/>Kind regards,<br/>Lee<br/>CTO
Janet Rulifson
26 March 2015
DHL Express Worldwide
JR
This was my third order using forward2me, and it was incredibly smooth. I ordered something from Germany and in just about a week there it was at my doorstep. Thank you.
Kathleen Teo
26 March 2015
DHL Express Worldwide
KT
This service is SO good! Really trustable! They also provide free repackaging to make sure my items arrive in good condition! It would be better if there were cheaper shipping options instead of DHL all the way though, it is really pricey! **
Gopal Hariharan
26 March 2015
DHL Express Worldwide
GH
Reliable, fast and fantastic service.
Anne Parten
25 March 2015
DHL Express Worldwide
AP
Forward2me did a superb job with handling the project I gave them, which entailed receiving merchandise from two different vendors and repacking the items for mailing to the United States. Service was prompt, packing was excellent, fees were low, and communication was first-rate throughout the process. I look forward to using Forward2me again soon.
Damiana Pelova
25 March 2015
DHL Economy Select
DP
Excellent service very professional ... what I can say ? Perfect !!!
Mark Staff
25 March 2015
DHL Express Worldwide
MS
Expensive postage options, but good service.
Neil Broadhurst
25 March 2015
DPD Classic
NB
Thankyou very much for a quick and efficient service
christos mitsides
25 March 2015
DHL Express Worldwide
CM
I would wish a more intuitive interface on the website. Coul also do with an email notification that the package has arrived
Unverified Customer
25 March 2015
Unknown Shipment Details
The service is very good - thank you. I do find the postage quite expensive, but I do not have an idea of British postage so I cannot judge on that. Thank you for making it possible to receive these goods which would have not been possible otherwise.
Joel Kinnunen
25 March 2015
DHL Express Worldwide
JK
Extremely impressed with the service - I ordered items from a private person in the UK who only wanted to post within the UK, I got the address from Forward2Me, the items were sent late Friday using UK recorded post (i.e. signed upon delivery by Forward2Me), the package arrived at Forward2Me on Monday, got an email and paid it 30 minutes afterwards, and the package was picked up by DHL a few hours later. DHL also impressed this time and I had the package on my hands on Tuesday evening in Finland. The cost of £30 for a small-medium package was well worth it for me. Also my two questions beforehand were answered very promptly and satisfactorily.
The only thing I had trouble with was figuring out how to leave this feedback! You have to wait a week or two before you get an email asking for it, 15 days for me.
The only thing I had trouble with was figuring out how to leave this feedback! You have to wait a week or two before you get an email asking for it, 15 days for me.
Iacovos Iacovides
24 March 2015
TNT Economy Express
II
This is the first time I have used this service. A fast and smooth transaction performed by professionals.
Ryan Gonzalez
24 March 2015
DHL Express Worldwide
RG
Used service on two occassions after being recommended it by my partner. Excellent service, turnaround times and prompt communication. Shipping prices can be a tad expensive although this is expected as they use premium shipping services which ensures your package is delivered the next day which is outstanding considering I live overseas from the UK! Will definitely continue to utilise the service moving forward!
Great job guys!
Great job guys!
Karen Chatland-Svane
24 March 2015
DPD Classic
KC
Ordered a big Sainsbury's shop. All was packed carefully and 3 days after I received the goods. Saved about £ 70 to my usual expat shop which was great
Robert Wagner
23 March 2015
DPD Classic
RW
Perfect
Mohd Rayme Ismail
23 March 2015
DHL Express Worldwide
MRI
Fast delivery to Singapore. Good & reliable service.
Unverified Customer
23 March 2015
Unknown Shipment Details
<no comment>
Kaspar Hanni
20 March 2015
DHL Economy Select
KH
fast and easy! I was thinking initially the courier price is high, but compared to standard (postal) shipping option, it's not bad :).
FRANZ ZAMMIT HABER
19 March 2015
forward2me basic
FZH
Unparalleled service at a reasonable price
Luke Beaulieu
19 March 2015
DHL Express Worldwide
LB
Great service!!!
rosemary copeland
18 March 2015
UPS Standard Single
RC
Great service
Maksim Golunov
18 March 2015
DHL Economy Select
MG
Everything went smooth and super fast! If only prices were a bit lower.
Deivis Poskus
17 March 2015
DHL Express Worldwide
DP
Thank you
Steen Jessen
17 March 2015
UPS Standard Single
SJ
Fast service
Adrian Manaila
17 March 2015
UPS Standard Single
AM
Good service after all, it missed to let me know when one package arrived (I had to ask after checking with the seller), and it is less professional as other services I use (from Germany or Japan).
Peter Toigo
16 March 2015
DHL Express Worldwide
PT
Good communication regarding consolidation. Quick despatch and delivery.
Hans-Martin Berg Haga
16 March 2015
DHL Economy Select
HBH
Very smooth transaction, no issues to report.
Unverified Customer
16 March 2015
Unknown Shipment Details
Just a little bit expensive but very good service
Riku Uurinmaki
16 March 2015
DPD Classic
RU
Excellent service and communication.
ANTONIS KYPRAIOS
16 March 2015
UPS Standard Single
AK
Great service with excellent support before and after delivery! Thank you!!!