forward2me - Reviews | Customer Reviews

Customer Reviews

Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!

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4.6 5

Based on 15910 reviews

Paul 07 February 2016

DHL Economy Select

The service is pretty straightforward.

I bought a device on amazon.co.uk, it was delivered to forward2me, I was notified by the email. In about a week I ordered a delivery to Zurich on Saturday; the device was delivered on Thursday morning. It's package was conveniently wrapped in another package, which was marked "Fragile".

The main downsides so far:
* The delivery claimed to take 3 business days; the package was delivered on the 4th in the morninh.
* The price of the delivery, in my opinion, was a bit high.

Hairos Izham 07 February 2016

DHL Express Worldwide

Hi, That's great to hear - we do our very best to provide an excellent service for you. It's good to know that we're getting it right. Thank you Janet.

Reliable, affordable and fast. Excellent customer service response.

John 06 February 2016

DHL Economy Select

Hi, Thank you for your feedback - appreciated! We do offer a combine and repack service - (we reduce your packages to as small a size as possible). It is only recommended by the system if it estimate there will be an overall cost saving for you. Sometimes even if there is space in the box there is no saving because the size is already below a certain threshold.. Hope this helps for your next shipment but please do contact customer services if you have any questions when it's time to ship. Have a great weekend. Kind Regards, Janet.

The shipment went well, but I 'm not sure why they pack into a box that is twice as big as the goods.

Martijn de Jong 06 February 2016

DHL Economy Select

Hi, Really pleased to hear that our service worked well for you. Have a great week. Kind Regards, Janet.

MDJ

First time use, excellent and fast service

Ronald 06 February 2016

DHL Economy Select

Hi, That's great to hear - thank you for letting us know. Kind Regards, Janet.

Excellent!

Pascal Inard 06 February 2016

DHL Express Worldwide

Hi, Thank you for taking the time to provide feedback - it's really important to us. Great to hear that you're happy with the service. Kind Regards, Janet.

excellent service

hideaki 06 February 2016

DHL Express Worldwide

Hi, That's great to hear - thank you for letting us know. Kind Regards, Janet.

Very fast shipping!!!!!!

Irina Oudatchina 06 February 2016

UPS Standard Single

Hi, Thank you for letting us know - I'll pass your kind comments on to the team. Kind Regards, Janet.

Guys, you did everything perfectly, thank you tons!

Marcio 05 February 2016

DHL Express Worldwide

Totally reliable! Tracked since postage until to the residence. The cost is a little expensive but it is worth.

Kumaran Yogaranandan 05 February 2016

Untracked Budget

Hi, That's what we aim for so thank you for letting us know that we achieved it. Thank you for taking the time to feedback to us. Kind Regards, Janet.

Fast and efficient service

ROBERT DE RIDDER 05 February 2016

DHL Express Worldwide

RDR

Always a great and efficient service from forward2me. I've been a customer for a while now and cannot recommend them enough

Hi Robert, Thank you - we appreciate your kind comments. Have a great weekend. Kind Regards, Janet.

Neil Kimber 05 February 2016

DHL Express Worldwide

Hi Neil, We appreciate you taking the time to feedback to us. We do our very best to provide the exact service that you talk about here so looks like we've got it right for you - really pleased to hear. Thanks for your kind comments. Kind Regards, Janet.

Seamless and very prompt. Received my item in Australia from the UK in just a few days from an eBay seller than wouldn't freight internationally. Ability to monitor progress was re-assuring. 10/10 in my books.

Fiona Lagrenade 05 February 2016

DHL Express Worldwide

The service was great. I received my parcel in a matter of days. The moment they received my parcel I was informed and the moment it was dispatched I was informed. Feedback is very good. However I found the DHL charges a bit high. Is there another postage method that is cheaper even though it takes a bit longer?

Scott Wallestad 04 February 2016

DHL Express Worldwide

Hi Scott, That's really good to hear - I'll pass your comments on to the team. We look forward to taking care of more parcels for you soon. Kind Regards, Janet.

Great communication and quick shipping. Would use again in the future.

Steven Osborn 04 February 2016

DHL Domestic Express

Hi Steve, That's really great to hear - thank you for letting us know. We look forward to taking care of more parcels for you in the future. Kind Regards, Janet.

Excellent service as always and a very reasonable price.

Walter Saunders 04 February 2016

DHL Express Worldwide

Hi Walter, Many thanks for letting us know that you have experienced & enjoyed using our services, that's really good to hear. Glad to know that you like our speedy service. Have a great week. Kind Regards, Janet.

i love it very glad I decided to give you a chance to se how long it would have taken to reach here in the Bahamas wow in a matter of a few days fast delivery is key for me thanks.

Madelaine Behling 04 February 2016

DHL Economy Select

Very smooth process, with a very efficient and fast delivery. Can recommend this service!

Hi, Many thanks for endorsing our service - we're really pleased that you've enjoyed using it. Kind Regards, Janet.

Annemarie 04 February 2016

DHL Express Worldwide

Hi Anne Marie, That's great news - thank you for taking the time to tell us. Kind Regards, Janet.

The entire process took less than 48 hours.. I was really impressed.. would definitely use again

Ludwig Vermeylen 04 February 2016

Untracked Budget

Hi Ludwig, That's great news all round - thank you for taking the time to let us know. Have a great day! Kind Regards, Janet.

fast and reliableservice and good shipping costs : A+++++ !!!!

Unverified Customer 04 February 2016

Unknown Shipment Details

Hi, Many thanks for taking the time to feedback to us - it's important to us. We're pleased to hear that you are enjoying the service. Kind Regards, Janet.

The bottom line is whether a transaction goes smoothly,for a fair price & within the advertised time frame-in this case (a return-which at the best of times can go wrong) everything was perfect, so F2M deserve the rating i have given them. I will also leave feedback when i see how my next order (groceries from Asda & another pr of trainers) goes. I will comment on communication, packaging,fair price & shipping time-but for now F2M are on point-thank you F2M.

Dellayana Syafri 04 February 2016

DHL Domestic Express

Hi, Many thanks for your kind comments - we appreciate you taking the time to feedback to us. We look forward to continuing with this great service for you. Kind Regards, Janet.

Outstanding customer service support team, reasonable price and securely repacking It's always a pleasure doing business with forward2me. Thank you very much.

EDUARDO ZALDIVAR 04 February 2016

DHL Express Worldwide

Hi, That's great! Thank you for letting us know - I'll pass your comment on to the team. Kind Regards, Janet.

I'M IMPRESSED!!

Manmit Jabbal 04 February 2016

DHL Express Worldwide

Hi, That's great to hear - thank you for letting us know. Kind Regards, Janet.

Impressed with their professionalism and efficiency.

Fatema Al Hosani 04 February 2016

DHL Express Worldwide

Hi, Thank you for letting us know - that's great! Kind Regards, Janet.

FAH

fast and reliable

Don Bogardus 03 February 2016

DHL Express Worldwide

Many thanks for your feedback. It’s very unusual for the cost estimator to be way off. It may be that we have repackaged your goods as to provide adequate protection for the journey which has increased the volume and therefore the cost. I see the item shipped was a lava lamp so if we felt there was a risk of damage during transit we would have repackaged free of charge. I will contact you directly via email so I can fully understand what has happened and how best we can set things right. We have no intention to deceive anyone with the service we provide, so if you are unsure of any cost or how our service works I would always recommend contacting our customer services team at info@forward2me.com for assistance. We strive to offer the best value for money we can whilst never compromising on customer service and the safe keeping of our customers belongings. I'll be in touch shortly… Kind regards, Nigel Kelsall Operations Manager forward2me Ltd

Shipping cost estimator was way off, felt deceived. But had to pay once my package arrived.

Jan Beslin 03 February 2016

DHL Express Worldwide

Hi Jan, That's really great news - we're really pleased that you've enjoyed our service. Kind Regards, Janet.

Just perfect - from communication, to secure packaging and really fast delivery. It's nice to see that many courier options available. Will definitely use it again.

Lisa Aing 03 February 2016

DHL Express Worldwide

Fast, easy, useful updates BUT needs to be cheaper

Kay Gherbaz 03 February 2016

DHL Express Worldwide

Hi Kay, We're really pleased that you like our service. We look forward to looking after your parcels again soon. In the meantime have a great day. Kind Regards, Janet.

I found this service fast efficient and easy to use. It is so wonderful to have goods arrive so quickly with a notification when it does arrive. I would highly recommend this service.

Arturs Naktinis 03 February 2016

DPD Classic

Hi Arturs, Thank you for letting us know. Have a good day. Kind Regards, Janet.

quickly

Su Wiles 03 February 2016

DHL Economy Select

Hi Su, Many thanks for your feedback and for letting us know about this. We will take this up with our courier as Speedex will be the third party delivery company in your country. Our courier is still responsible for the complete journey to your door so I will raise this with them for you. Hope this helps. Kind Regards, Janet.

I have no problem with forward2me except the courier service they are using! Unfortunately they are not the only UK firm to use Speedex who always receive a parcel but end up taking ages to deliver to me. My food parcel was in Athens according to the tracking info for days then the courier told forward 2me they had
tried to deliver but only got 'their finger out' as it were when I badgered customer services & they miraculously delivered the next day!!!! Which is a change actually as I usually end up having to collect from their office! I presume Speedex must offer the best deal/price to firms but they certainly aren't up to speed with customer service here in Thassos. Even the mainland branch seems more on the ball!

ANITA KANISEK 03 February 2016

DHL Express Worldwide

Hi Anita, That's really good to hear. I will pass your comments on to the team Thank you for letting us know. Have a great day. Kind Regards, Janet.

Really happy with the service: simple registration, email notifications, fast handling of the package and superfast delivery. Thank you!

Kate Allen 03 February 2016

DHL Express Worldwide

Hi Kate, Thank you for your feedback. It's really great to hear that you enjoyed our service with fast shipping. With regard to the pricing we do try to offer a range of options for you. It may be worth mentioning our combine & repack service. Here you can buy from many stores and we'll pack them altogether. Saves you lots... Hope this helps and that you have a great week. Kind Regards, Janet.

Very fast shipping, great communication from company answered the my questions but the price was a little high.

Jimmy Flanagan 02 February 2016

DHL Express Worldwide

Hi Jimmy, I'm really pleased that you have enjoyed the experience and pricing. We look forward to taking care of your parcels once again very soon. In the meantime have a great week. Kind Regards, Janet.

Very fast delivery from uk to Australia,
Awesome rates. Will definitely use again ?

Greg Chrystal 02 February 2016

DHL Express Worldwide

Hi Greg, That's great to hear - thank you for letting us know. If you need any help at any stage just get in touch with our customer services team who will be more than happy to help. Kind Regards, Janet.

Will use again for any UK company that does not ship to Australia. Great service and communication made the whole process very easy.

Martin Kauert 02 February 2016

DHL Economy Select

Hi Martin, Thank you for letting us know, we appreciate it. We look forward to taking care of more purchases for you soon. Have a great week. Kind Regards, Janet.

Very fast and comfortable Service

Benjamin Smith 02 February 2016

Untracked Budget

Cheapest shipping went perfect from UK to Norway

Hi Benjamin, Thank you for taking the time to respond to us. We're really pleased that everything was perfect for you and we look forward to taking care of your parcels again in the near future. In the mean time have a great day. Kind Regards, Janet

Ljiljana Perica 02 February 2016

DHL Economy Select

Hi, That's really great to hear - thank you for letting us know. Kind Regards, Janet.

I would warmly recommend forward2me services to others.
I've used them for forwarding rug from UK to my home, and I must admit I was a bit afraid how it will work (it was a first time I was using forwarding services), but I must admit that I was impressed with a speed and excellence of forward2me service.

Albert Dembélé 02 February 2016

DHL Express Worldwide

Hi Albert, Thanks for letting us know - that's great to hear. We look forward to providing this excellent service once again for you soon. Have a great day! Kind Regards, Janet.

Excellent service.

Rob Dijkhoff 02 February 2016

DHL Domestic Express

Hi, Many thanks for taking the time to feedback to us. It's great to hear that we've looked after you well as a newcomer to the company. We aim to maintain this for as long as you would like us to... Thanks for coming on board. Kind Regards, Janet.

Only my first time using forward2me, but the service has been excellent so far.

jennifer delaney 01 February 2016

DHL Express Worldwide

Hi Jennifer, Thanks for taking the time to feedback - we appreciate it. Glad you enjoyed our service and we look forward to taking care of your parcels again very soon. Kind Regards, Janet.

I ordered shoes from England that I couldn't get shipped to the US. I was a bit nervous about how it would work, but it was so fast and great. The shipping is expensive, but if there is something you MUST have, it is worth it. Great service-will use again.

Chris Hutchison 01 February 2016

UPS Express Saver

Hi Chris, Thanks for letting us know. That's just what we want to hear. It would be great if you could recommend us to your friends :-) Have a great day. Kind Regards, Janet.

Efficient, easy to use...opens up a whole new world to those interested purchasing items from the UK.

Natalia Fernandez 01 February 2016

DPD Classic

Rápido y bien empaquetado.

Hi, ''Fast & Well Packaged'' - That's great to hear. Thank you for letting us know. Kind Regards, Janet.

MICHAEL PERRY 01 February 2016

DHL Express Worldwide

Hi, That's really great to hear - thank you for letting us know! Enjoy your radio... Hope we can help again soon. Kind Regards, Janet.

Forward2Me is a great service.

I wanted a radio from England but the manufacturer would not ship to the USA. It was the last one of its kind available for sale in the world. I found forward2me through a Google search and rolled the dice.

Signing up took two minutes and cost nothing; the shipper accepted my "inside the UK address" without a second thought. Forward2Me notified me when my package arrived; paying for it to be transshipped took one minute. Then the miracle: they sent my radio from their hangar (in Preston) all the way to my door in Los Angeles, California in two days. Perfectly repackaged, no problems on either end, a dozen updates on the DHL shipping site (for my obsessive side!)

The radio sounds great and looks great and I used it all weekend. Thanks Forward2Me!

Juliane Horn 01 February 2016

DPD Classic

Hi, I have translated your feedback for others to see - hope that is ok.. ''I have already commissioned other companies , but I am with forward2me happiest . Fair prices , fast processing and super nice service : ) ♡'' Great to hear that you enjoyed our service and that we proved to be better than the others :-) Have a great day. Kind Regards, Janet.

Ich habe schon andere Unternehmen beauftragt, bin aber mit forward2me am glücklichsten. Faire Preise, schnelle Bearbeitung und super netter Service :)♡

Aurelie Bienfait 01 February 2016

DHL Economy Select

Hi, We appreciate you taking the time to let us know that you are pleased with our service. Thank you for your kind comments & we look forward to helping you again soon. Kind Regards, Janet.

I ordered a stroller that could not be delivered in France, I received an email from forward2me minutes after they received it. After I paid the shipping, it only took them half an hour to send me a tracking number. Great service, really fast.

Diana Marinescu 01 February 2016

DPD Classic

Hi, Thanks for your feedback - our team will appreciate your comments. We look forward to looking after more parcels for you in the future. Kind Regards, Janet.

Thanks for the quick processing and shipping! Greatly recommend!

Dean KROEPFL 01 February 2016

Untracked Budget

Hi Dean, That's great to hear, thank you for letting us know. Kind Regards, Janet.

...

George Galea 31 January 2016

forward2me basic

Hi George, Happy to help and pleased that you're happy with our service. We do provide a budget untracked service for those smaller, low value items if you're not using the combine & repack service. Combine & repack more often than not gives you the best value. Hope this helps & in the meantime have a great day! Kind Regards, Janet.

No complains whatsoever, friendly and professional service.
I simply wished that they where cheaper so I could have use more often cause rates are on the high side. thank you

THEO SOTIRIADIS 31 January 2016

DHL Express Worldwide

Hi, Thank you for your kind comments. The feelings mutual - happy to help. Kinds Regards, Janet.

Excellent service. Very efficient and fast delivery. Always a pleasure to do business with. Highly recommended.

Vermaas 29 January 2016

DPD Classic

Snel doorgestuurd, netjes anoniem verpakt in zwart plastic en goedkoop ten opzichte van de concurrent.