forward2me - Reviews | Customer Reviews

Customer Reviews

Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.

4.6 5

Based on 15910 reviews

Chele 19 March 2016

DHL Express Worldwide

Absolutely brilliant arrived to Australia in 4 days

Glenn 19 March 2016

DHL Express Worldwide

Very happy with ease of account setup. Appreciated the informational video included on the forward2me website that described the standard UK address format that Amazon (or, in my case, eBay) needed (just needed a google search to determine that the mailing address county was Lancashire--although the address that was emailed to me did include it). Used DHL, and my package arrived incredibly quickly! Couldn't be happier!

Jiekai Liao 19 March 2016

DHL Express Worldwide

Shipping options are limited to where i was (singapore) so prices are higher than what i thought. Wish there were more affordable shipping options. Everything else was fast and excellent.

Eduardo Machado Siqueira 18 March 2016

DHL Express Worldwide

EMS

Great company, my orders arrived quickly.

Pt-BR: Ótima empresa, as minhas encomendas chegaram rapidamente.

Aasha Shamsuddin 18 March 2016

UPS Standard Single

Amazing to be able to do a UK supermarket shop and have it all properly packed and delivered stress-free within a week. No more begging friends and family to bring Marmite and other goodies when they come to visit! Worth every penny and will use service again.

Costas Constantinou 18 March 2016

DHL Express Worldwide

My products had arrived on Monday 7th March, but I did not get a notification at all. I sent an email through the website on Friday 11th March with no answer. I called on Monday 14th March, talked to an assistant and when I told her my problem, she "scolded" me for taking so long to contact you!! No apologies or anything. After that things went very fast which I am grateful.

Kamran 18 March 2016

DHL Express Worldwide

Fantastic Service and very quick response time, Received my package in 2 days.

Peter C 18 March 2016

DPD Classic

A very good experience, fast forwarding !

Robert 18 March 2016

DHL Express Worldwide

Wonderfully quick, great service, reasonable price.

ZACHARI 18 March 2016

UPS Standard Single

Excellent service

Steven 17 March 2016

DHL Express Worldwide

I cannot not rate you guys highly enough. My package arrived ahead of schedule in pristine condition. Thank you so much.

Markas Plineris 17 March 2016

UPS Standard Single

I liked their service, very comfortable system, strongly recommend.

Lara 17 March 2016

Untracked Budget

Also helpful service and quick responses. Better service than the US site I use.

Luis Alvarez 16 March 2016

Untracked Budget

They do what they promise, perfect service.

Elena 16 March 2016

DHL Express Worldwide

Amazing service, highest quality in every aspect, convenience, delivery and storage options, packaging and shipping, timeliness and speed of delivery. Superb customer service, near-real time response, always personal and helpful. Can't recommend highly enough!

Linden Barbour 16 March 2016

DHL Express Worldwide

Great service, I wish cheaper freight options were available. Express courier is great if your in a hurry, but normal post or international sea mail can be a more suitable cost effective option for some items

John 15 March 2016

DHL Economy Select

Good Service and fast delivery

Hi John, Thanks for the great feedback, we appreciate you taking the time to tell us. It's really great to hear that our service is working for you. We look forward to taking care of more parcels in the future for you. In the meantime have a great week. Kind Regards, Janet.

Rose 15 March 2016

forward2me basic

Your service was excellent but the shipping was to excpencive.

Hock 15 March 2016

Untracked Budget

Took about 8 business days for DVD to come form UK to USA. Quite ok, not too bad, medium average result.

A Schwetz 15 March 2016

DHL Express Worldwide

This is the best mail forwarding service I use, and I have been using mail forwarding services for about 10 years now. When my items arrive I am advised the same day of their arrival, and once I give the go ahead to repack and ship, it happens on the same day.... and then I receive the goods approximately 3 days later in Australia when using DHL express as the shipping company.... The system works very well and I am very happy with it.

Hi, That's really great to hear. Many thanks for feeding back to us - we really appreciate it. Have a great week Kind Regards, Janet

Martin Johnson 14 March 2016

DHL Express Worldwide

This is the first time I've used a forwarding service, I was surprised how easy it was. From initial registration and getting my "address" to being alerted that a package was ready to be forwarded and selecting which courier and use then paying it was just so simple.
Plus it was just under £50 cheaper than using Royal Mail!
I will definitely use them again.

Hi Martin, I appreciate you feeding this back to us. I'm really pleased that you like our service and how easy it was to use. We look forward to taking care of your parcels again very soon. Kind Regards, Janet.

Aisha 13 March 2016

DHL Express Worldwide

Very straight forward and reliable.
The registration took me three minutes and boom I got my address in the UK.
Staff are very helpful.
Defiantly recommended.

Hi Aisha, That's really lovely to hear. Thank you so much for letting us know. Kind Regards, Janet.

Ali Muhaddili 13 March 2016

DHL Express Worldwide

packaging are Fragile , and shipping cost , kind of pricey

Many thanks for your feedback. I'm sorry if you found the shipping price more than you expected. We try our very best to keep our costs as low as possible and looking at your shipment I can see you did receive the best price available for your goods. With regards to the packaging we do have various types of packing materials so we should always be able to package your goods for safe transit. If you feel we could have done better with the packaging or wish to discuss any other matter please feel free to contact me at infor@forward2me.com. Kind regards, Nigel Kelsall Operations Manager forward2me Ltd

Jarrod 12 March 2016

DHL Economy Select

Excellent customers service, fast shipment and user to use customer interface, will definitely use again.

Hi Jarrod, Thank you for taking the time to let us know. Your feedback is important to us. That's really good to hear that you're experiencing exactly what we set out to do. Have a great week and we look forward to taking care of your parcels again very soon. Kind Regards, Janet.

Zakariaa 12 March 2016

DHL Express Worldwide

Really a Good Service

Hi, That's really good to hear - thank you for letting us know. Kind Regards, Janet.

Francesco 12 March 2016

DPD Classic

Hi Francesco, Thanks for taking the time to provide feedback ,it's really important to us. It's great to hear that you're happy with our service. Have a great week. Kind Regards, Janet.

Clear conditions, easy to use, good assistence, speedy service.

Little bear 12 March 2016

DHL Express Worldwide

Hi Pauline, Thanks for the great feedback, it's great to hear that we continue to look after you just the way you like us to after all this time. Have a great day. Kind Regards, Janet.

Always prompt and has excellent customer service

Brian 11 March 2016

TNT Economy Express

Hi Brian, Thank you for your great feedback, it's important to us. We're really pleased to hear that our service is useful to you and that you are now able to buy products that you may not have been able to buy before. Have a great day and thanks again. Kind Regards, Janet.

Great service! I am amazed how quickly you put everything together and organize the shipments. It is a real help to be able to get these products in Germany. Thanks again!

John 11 March 2016

DHL Express Worldwide

Hi John, Thank you for your feedback it's important to us. We're really pleased to hear that our service was quick for you - that's exactly what we aim for so thank you for letting us know. We look forward to helping you again soon. Kind Regards, Janet.

Unbelievably quick service! Easy to set up and use.

Melissa Arnold 11 March 2016

DHL Express Worldwide

Excellent service. My package was received and sent out the same day. Highly recommend; very user friendly.

Hi Melissa, That's really great to hear. Thank you for letting us know. Kind Regards, Janet.

jake w 11 March 2016

DHL Express Worldwide

Received product as expected

alex 11 March 2016

DHL Express Worldwide

Excellent service, helped me when I made a mistake by rolling the stages back. Only complaint is it was expensive for what it was.

Anastasios 11 March 2016

DHL Express Worldwide

excellent

Vishal Roney 11 March 2016

DHL Express Worldwide

They were superb. Par excellence!

Kyo Ohira 10 March 2016

DHL Express Worldwide

Very efficient in communication & delivery. Many thanks.

Sandra Tsernant 10 March 2016

DHL Express Worldwide

F2M can aswer all of your questions (besides what's the meaning of life) & get your parcel delivered to you seamlessly.
Impeccable costumer experience - 10 points!

Lindhardsen 10 March 2016

DHL Express Worldwide

My package was dispatched within hours. Could not be more happy with this service.
The package was in my hands 24 hours after it was received by forward2me.
Excellent service that I will definitively use again!

Ahmed 10 March 2016

DHL Express Worldwide

Fast turn around

Unverified Customer 09 March 2016

Unknown Shipment Details

I bought a single speed bicycle which I had been looking for for 2 months all over Europe and which I finally found at Evans Cycles UK but as per usually that was the only bike they did not deliver internationally (I live in Portugal). Enter forward2me. They have been absolutely amazing from the get-go. I sent them a mail and in less than 30 minutes I got a reply back with all the details that I needed and more.

Considering the size of the package (15 kg - 106x26x189 cm) the price was quite alright in my opinion (£ 106.88+VAT). I had it sent over via DPD Untracked roadservice which should have arrived in 5 to 6 business days but it actually arrived two days ahead of schedule.

All in all the customer service was excellent and after two months of struggle and headache to get my bike, forward2me was the only thing which worked seamlessly and as advertised. I will most definitely use their services again and would recommend to it anyone.

Daniel 09 March 2016

DHL Economy Select

Used the service many times. Excellent service.

ARBANIAH HJ SABLEE 09 March 2016

DHL Express Worldwide

AHS

Communication was great and my things arrived very fast. Will definitely use again in the future.

Andrew 09 March 2016

DHL Express Worldwide

I recently used forward2me to get a phone delivered to me in Australia and it worked pretty perfectly! It actually got here a bit earlier than they said it would which is always nice. Their system is very easy to use, and their customer service is quick and pretty helpful in sorting stuff out.

Yeung Abby 09 March 2016

DHL Express Worldwide

High efficiency service. Good!

LALBAT 08 March 2016

UPS Express Saver

Excellent service je le recommande :) / Excellent service I recommend
Très professionnel toujours a l'écoute / Very professional has always listening

Juma 08 March 2016

DHL Express Worldwide

Awesome service :)

roger 08 March 2016

DHL Economy Select

Excellent communication, Prompt despatch, Highly recommend

Rui Ribeiro 07 March 2016

DHL Economy Select

Hi, That's really great to hear. Thank you so much for letting us know. Have a great week. Kind Regards, Janet.

Fast, communication was a breeze and everything went like a charm.

Cristina Reynolds 07 March 2016

UPS Standard Single

Many thanks for your feedback. It's good to hear that you found our staff friendly and helpful. We pride ourselves on the customer service we provide so it's always nice to receive positive comments regarding our staff. We feel for the overall service we provide the shipping prices are actually excellent value for money. We try very hard to keep our prices as low as possible and offer our customers various shipping options and the combine and repack service to save as much as possible on their shipping costs. If for your next shipment you wish to understand more the options which are available to you, please feel free to contact our customer services team for more information. Kind regards, Nigel Kelsall Operations Manager

Friendly and helpful staff but their costs are very expensive compared to similar companies.

Anonymous Customer 06 March 2016

DHL Express Worldwide

Hi, Great to hear that we're continuing to look after you in the way we should be. Thank you for letting us know. I'll pass your words on to the team, they'll appreciate it. Kind Regards, Janet Grundy

Great service, prompt shipping. Good Support.

Ken 06 March 2016

DHL Express Worldwide

Hi Ken, That's great to hear - thank you for letting us know. Kind Regards, Janet.

Worked perfect. Very easy.

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