Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Catherine Gray
28 April 2017
DHL Express Worldwide
CG
Another fab experience. Efficient, quick and reliable. Love ya work!
Niklaus Bartlome
28 April 2017
DHL Express Worldwide
NB
Everything went smooth and perfect
Dimitrios Liakos
28 April 2017
UPS Standard Single
DL
Great service
Nasrul Muhaimin Mohamad
28 April 2017
UPS Express Saver
NMM
They take care the item like their belongings. Good service and fast shipping.
Alfredo Trombatore
28 April 2017
UPS Express Saver
AT
Overpriced shipping options & highway robbery!!!!!!!
Will NOT be using them again!!!!
The MOST expensive shipping I've ever payed & it was only a pair of ankle boots that cost less than the shipping I was ripped off with.
Will NOT be using them again!!!!
The MOST expensive shipping I've ever payed & it was only a pair of ankle boots that cost less than the shipping I was ripped off with.
Hi,
<br/>
Many thanks for taking the time to provide us with your feedback however I'm disappointed to hear that you are unhappy with the amount you paid for shipping your goods.
<br/>
We do feel that we offer a value for money service and the price of shipping includes the use of your forward2me address, the acceptance, processing and any paperwork required for shipping your parcel.
<br/>
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight. <br/>
<br/>
I'm thinking that although your package was only 1.1 kg in actual weight due to the package being quite large the shipping costs have been calculated on the size (volume) which worked out to be 3.51 kg.
<br/>
We do continually work with our couriers so we can offer value for money shipping and the service we provide is a premium door to door service.
<br/>
I hope this helps explain how shipping costs are calculated and we hope that you will re-consider using our services again in the future.
<br/>
Please don't hesitate to get in touch with our customer services representatives at info@forward2me.com if you have any further questions.
<br/>
Kind Regards,
Tracy.
<br/>
Many thanks for taking the time to provide us with your feedback however I'm disappointed to hear that you are unhappy with the amount you paid for shipping your goods.
<br/>
We do feel that we offer a value for money service and the price of shipping includes the use of your forward2me address, the acceptance, processing and any paperwork required for shipping your parcel.
<br/>
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight. <br/>
<br/>
I'm thinking that although your package was only 1.1 kg in actual weight due to the package being quite large the shipping costs have been calculated on the size (volume) which worked out to be 3.51 kg.
<br/>
We do continually work with our couriers so we can offer value for money shipping and the service we provide is a premium door to door service.
<br/>
I hope this helps explain how shipping costs are calculated and we hope that you will re-consider using our services again in the future.
<br/>
Please don't hesitate to get in touch with our customer services representatives at info@forward2me.com if you have any further questions.
<br/>
Kind Regards,
Tracy.
Cristy Harris
28 April 2017
UPS Express Saver
CH
Excellent service!
Joyi Cheung
28 April 2017
UPS Express Saver
JC
Fast and reliable! Superb!
Only took me 4 working days in total to receive my item.
Only took me 4 working days in total to receive my item.
Ernests Couture
28 April 2017
DHL Express Worldwide
EC
Great experience. Simple and direct!
Love it! Thank you.
Love it! Thank you.
gerard mulder
27 April 2017
DHL Express Worldwide
GM
This was the 4th time that I used Forward2me to have some items forwarded to my address in Holland. I purchased from multiple UK retailers and one of the items arrived slightly damaged. I instability received an email with picture evidence so I could directly start to negotiate with the retailer.
All items where delivered within 24 hrs at my address in Holland using DHL express.
Forward2me isn't the cheapest forwarding services but in my opinion worth the extra money.
All items where delivered within 24 hrs at my address in Holland using DHL express.
Forward2me isn't the cheapest forwarding services but in my opinion worth the extra money.
Stanislava Sikulova
27 April 2017
DPD Classic
SS
Služba je výborná aj keď by mohla byť trochu lacnejšia. Výrobky prišli nepoškodené a inak by nám ich z anglicka nedoručili takže je to skvelé.
R.A.C.E. Serviços Integrados Lda
27 April 2017
DHL Economy Select
RSI
5 stars
Malcolm Spurrell
27 April 2017
DHL Express Worldwide
MS
Jeg fik min pakke fra England dagen efter forward2me sendt den. Jeg er meget tilfreds og vil helt sikkert bruge dem igen i fremtiden. Flot klaret alle sammen..
Dane Walsh
27 April 2017
DHL Express Worldwide
DW
They did their job, as advertised. Perfect service
Saeed Alshehri
27 April 2017
DHL Express Worldwide
SA
Hi forward2me,
I want to tell you: you are the best ... continue. The packaging was in its best condition and the delivery was quick. Greetings to you .. Thank you forward2me
I want to tell you: you are the best ... continue. The packaging was in its best condition and the delivery was quick. Greetings to you .. Thank you forward2me
ty park
27 April 2017
DHL Express Worldwide
TP
Outstanding. From UK to USA, delivery took 2 days.
Thomas Burki
26 April 2017
DHL Economy Select
TB
Ablauf optimal. Gute Kommunikation und einfache Handhabung!
Matthew Cantrell
26 April 2017
DHL Express Worldwide
MC
Without the service, I simply would not have had the option to buy this product in the US. It's not offered, except for one version, wrong for my application, but cost twice as much as buying the product in the UK and having it shipped through Forward2me, to me. I've also used it to find eBay products not offered in the US, with great success, and also outside of eBay, services that made my seller happy and then me happy. Also, everything is shipped very professionally. It truly is a 5 star service.
Alexander
26 April 2017
DPD Classic
A
Würde wieder über forward2me bestellen
Mark Street
26 April 2017
DHL Express Worldwide
MS
I've used forward2me on several occasions and received excellent service every time. Super quick, trustworthy and reliable. Highly recommended, very well done!
Sean McDonnell
26 April 2017
DHL Economy Select
SM
Flawless will use again.
Peter Vahtar
26 April 2017
DHL Economy Select
PV
Great experiance. I love how forward2me works. Clear informations about arrivals and departures... very good, will use it again. Greetings from Slovenia.
Brian Loh
26 April 2017
DPD Air Classic
BL
Prompt and very customer friendly.
Heida Vignisdottir
25 April 2017
DHL Express Worldwide
HV
Easy, fast and convenient.
Gregory Kuritz
25 April 2017
DHL Express Worldwide
GK
Great service!
Lily Denies
25 April 2017
DHL Express Worldwide
LD
Highly Recommend them!
Unverified Customer
25 April 2017
Unknown Shipment Details
The most important thing in any relationship is communication. This includes customer/vendor relationships. One thing I can say about forward2me's service is they did finally end up communicating and getting through my difficult addressing issue. It was a little shaky in the beginning, but in the end, they got my address corrected and my package to me. I would use them again, hoping that they learn and build from our experience.
EROL KASAP
25 April 2017
TNT Express Non-Docs
EK
Extremely fast and reliable
STEVEN DAY
25 April 2017
DHL Express Worldwide
SD
Upon emailing forward2me a few questions about their shipping process, I received a helpful and quick reply 1 hour later which gave me great confidence in dealing with this company.
Upon forward2me shipping my order by DHL it arrived 3 days later with full tracking all the way to Australia.
In the past I have had my parcels posted directly to me from the seller in the UK and it has taken close to 4 weeks for the parcel to arrive via the UK Royal Mail service.
I will definately use forward2me for all future deliveries.
Upon forward2me shipping my order by DHL it arrived 3 days later with full tracking all the way to Australia.
In the past I have had my parcels posted directly to me from the seller in the UK and it has taken close to 4 weeks for the parcel to arrive via the UK Royal Mail service.
I will definately use forward2me for all future deliveries.
Desmond Hill
25 April 2017
DHL Express Worldwide
DH
Very good service but I'm still not getting notification when you have received our goods. We still have to go in manually to your site to see if you've received our order. I mentioned this last time and did as you requested but it's still not working. Kind regards.
Maya Walker
25 April 2017
DHL Express Worldwide
MW
Service was so fast and easy, my package arrived in Australia within 2 days.
BNS Computer Technology
24 April 2017
UPS Standard Single
BCT
alll ok..
Alessandro Asborno
24 April 2017
UPS Standard Single
AA
Servizio perfetto. Ti prendono per mano in ogni passaggio fino al completo ricevimento del pacco. Magari le poste funzionassero come loro.
Grazia Mazzocca
24 April 2017
DHL Express Worldwide
GM
Very clear, fast and trustable service. I will use for sure forward2me soon! Thank you so much!
Michael Ellwood Jorgensen
24 April 2017
DHL Economy Select
MEJ
Enkelt og effektivt. Rigtigt godt til brug for forsendelser fra England
Unverified Customer
24 April 2017
Unknown Shipment Details
Very good communication, quick and helpful.
Salman ALShaikh
23 April 2017
DHL Express Worldwide
SA
Great and Quick service
Norihiko Matsui
23 April 2017
UPS Express Saver
NM
You are polite and can trust.
Bobby Canipe
22 April 2017
DHL Express Worldwide
BC
Very smooth transaction. Shipping was fast and everything was handled precisely and accurately.
Guillermo Rodriguez
22 April 2017
DHL Economy Select
GR
Fast operation, clear process, and responsive customer service.
Saad Ahmad
22 April 2017
UPS Express Saver
SA
Wonderful Experience
Dellayana Syafri
22 April 2017
DHL Express Worldwide
DS
I couldn't ask a better forwarder than forward2me, they understand their customer very well, if there is a 10 stars rating on Feefo survey, definitely I will give them 10 stars **********
rick williamson
22 April 2017
DHL Express Worldwide
RW
They provide a service that I can't get anywhere else..
They do it exactly as it should be done and I have the shipment exactly as promised..
They do it exactly as it should be done and I have the shipment exactly as promised..
Søren Jensen
22 April 2017
DHL Express Worldwide
SJ
Excellent, fast and easy
kaleel mohammed
22 April 2017
DHL Express Worldwide
KM
I would recommend forward2me to anyone who is appreciative of quality service. Will definitely use them again
Christopher Somo
22 April 2017
UPS Express Saver
CS
I was thoroughly notified about the status of my package, and it arrived relatively quickly.
CHAI KIN FUI
22 April 2017
UPS Express Saver
CKF
just a small sneaker box, but they charge 4kg. DAMM !!!
this is my 1st and last time to use this forwading service
this is my 1st and last time to use this forwading service
Hi,
<br/>
Many thanks for taking the time to review our services however I'm disappointed to hear that you are not happy with the amount you have paid for shipping your goods.
<br/>
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight. <br/>
<br/>
I see from the weight and dimensions of your package that the volumetric weight was more than the actual weight on this occasion however I'm thinking that due to the size the package we may have been able to reduce the size of the package by using our combine and repack service to lower your shipping costs.
<br/>
Sometimes parcels arrive for our customers and the goods are packaged for UK shipping rather than international shipping and can be reduced in size before forwarding overseas. In these instances we offer our combine and repack service which is available from your package inbox and should be available to you if we feel that your shipping costs can be reduced by using this service.
<br/>
I'm sorry if you were not aware that we offered this service and if you require any further information about this option please don't hesitate to get in touch with our customer service team at info@forward2me.com who will be happy to explain this service in more detail.
<br/>
Shipping fees paid also include the full service provided which includes the use of your UK address, the acceptance, processing and checking of your parcel including the dispatch of the goods and all export paperwork required for shipping your goods.
<br/>
We hope you will reconsider using our services again in the future and please don't hesitate to contact our customer services if you wish to discuss anything further.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
<br/>
<br/>
<br/>
<br/>
Many thanks for taking the time to review our services however I'm disappointed to hear that you are not happy with the amount you have paid for shipping your goods.
<br/>
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight. <br/>
<br/>
I see from the weight and dimensions of your package that the volumetric weight was more than the actual weight on this occasion however I'm thinking that due to the size the package we may have been able to reduce the size of the package by using our combine and repack service to lower your shipping costs.
<br/>
Sometimes parcels arrive for our customers and the goods are packaged for UK shipping rather than international shipping and can be reduced in size before forwarding overseas. In these instances we offer our combine and repack service which is available from your package inbox and should be available to you if we feel that your shipping costs can be reduced by using this service.
<br/>
I'm sorry if you were not aware that we offered this service and if you require any further information about this option please don't hesitate to get in touch with our customer service team at info@forward2me.com who will be happy to explain this service in more detail.
<br/>
Shipping fees paid also include the full service provided which includes the use of your UK address, the acceptance, processing and checking of your parcel including the dispatch of the goods and all export paperwork required for shipping your goods.
<br/>
We hope you will reconsider using our services again in the future and please don't hesitate to contact our customer services if you wish to discuss anything further.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
<br/>
<br/>
<br/>
Roman
21 April 2017
DHL Economy Select
R
Brilliant :-)
Forward2me provides an excellent service and makes it possible to buy things from shops that are not providing delivery to countries outside the UK.
Forward2me provides an excellent service and makes it possible to buy things from shops that are not providing delivery to countries outside the UK.
Ann Smith
21 April 2017
DHL Express Worldwide
AS
Excellent service, kind employees and very helpful. Yes I would definitely recommend you.
Everything went so well and even Customs in SA only held the delivery for a day, but DHL let you all down. DHL Express should sort them out.
Everything went so well and even Customs in SA only held the delivery for a day, but DHL let you all down. DHL Express should sort them out.
Robert Firth
21 April 2017
TNT Express Non-Docs
RF
Very quick service
Craig Ford
21 April 2017
DHL Express Worldwide
CF
I ordered a railcard to be shipped to Canada. The forward2me website gives several examples of prices for shipping. A book, mobile phone or a dvd for 13.45 GPB. I thought that a railcard about the size and weight of a credit card would cost no more than this.
Unfortunately after I had committed to using the forward2me service when I purchased the railcard, the price for shipping was higher. I ended up paying DHL 26.55GBP for 2 day service. There was no option to pay 13.45GBP from any carrier.
DHL did not deliver in two days either, it was 4 business days later that I received the railcard. There were also additional charges to be paid before delivery in the form of duties taxes and fees. Duties and taxes are obvious but DHL also charged a processing fee and a transaction fee. Additional costs of 22.56CAD.
Unfortunately after I had committed to using the forward2me service when I purchased the railcard, the price for shipping was higher. I ended up paying DHL 26.55GBP for 2 day service. There was no option to pay 13.45GBP from any carrier.
DHL did not deliver in two days either, it was 4 business days later that I received the railcard. There were also additional charges to be paid before delivery in the form of duties taxes and fees. Duties and taxes are obvious but DHL also charged a processing fee and a transaction fee. Additional costs of 22.56CAD.
Hi,
<br/>
Many thanks for taking the time to review our services however I'm really sorry to hear that you have been unhappy with cost of shipping your package compared to the advertised prices on our website.
<br/>
It is not our intention to mislead customers in anyway, the examples are there to provide customers with the lowest shipping cost which may be available for a parcel of a certain weight to their country.When our couriers calculate shipping costs lots of factors are taken into account including the value of the goods, the size of the package with respect to the weight and if the address is classed as a remote area for the courier.
<br/>
The price that was advertised on the website for £13.45 is based on our cheapest service the budget untracked mail service to your country however this service is only available for parcels with a value of £20 or less. I'm sorry that this isn't clear on our website and will pass this comment to our Operations Manager so we can evaluate how this information is shown on our site. However I see from your shipment that the value of your tickets was over this amount and this would be the reason why this option was not available to you.
<br/>
I also check the delivery time to your address and although DHL estimate that the transit time to your country is 2 business days however I see that your address is outside of their normal delivery area and they have used a third party courier to deliver your parcel causing the additional transit time.
<br/>
With regards to the customs charges paid, I'm afraid shipping rates do not include any duty charges or taxes. These are levied by the destination country according to local laws and paying such charges is your responsibility.
<br/>
I hope this helps explains how our service works a little more and do apologise if you feel we have mislead you in any way. We do try to be provide our customers with as much information as possible on our website and hope you will consider using our services again in the future however if you are unsure of anything or need a quote for shipping prior to making a purchase please don't hesitate to contact our customer services representatives at info@forward2me.com who will be happy to help you.
<br/>
Thank you once again for bringing these points to our attention and please don't hesitate to contact our customer services if we can offer any further assistance.
<br/>
Kind Regards,
Tracy.<br/>
<br/>
Many thanks for taking the time to review our services however I'm really sorry to hear that you have been unhappy with cost of shipping your package compared to the advertised prices on our website.
<br/>
It is not our intention to mislead customers in anyway, the examples are there to provide customers with the lowest shipping cost which may be available for a parcel of a certain weight to their country.When our couriers calculate shipping costs lots of factors are taken into account including the value of the goods, the size of the package with respect to the weight and if the address is classed as a remote area for the courier.
<br/>
The price that was advertised on the website for £13.45 is based on our cheapest service the budget untracked mail service to your country however this service is only available for parcels with a value of £20 or less. I'm sorry that this isn't clear on our website and will pass this comment to our Operations Manager so we can evaluate how this information is shown on our site. However I see from your shipment that the value of your tickets was over this amount and this would be the reason why this option was not available to you.
<br/>
I also check the delivery time to your address and although DHL estimate that the transit time to your country is 2 business days however I see that your address is outside of their normal delivery area and they have used a third party courier to deliver your parcel causing the additional transit time.
<br/>
With regards to the customs charges paid, I'm afraid shipping rates do not include any duty charges or taxes. These are levied by the destination country according to local laws and paying such charges is your responsibility.
<br/>
I hope this helps explains how our service works a little more and do apologise if you feel we have mislead you in any way. We do try to be provide our customers with as much information as possible on our website and hope you will consider using our services again in the future however if you are unsure of anything or need a quote for shipping prior to making a purchase please don't hesitate to contact our customer services representatives at info@forward2me.com who will be happy to help you.
<br/>
Thank you once again for bringing these points to our attention and please don't hesitate to contact our customer services if we can offer any further assistance.
<br/>
Kind Regards,
Tracy.<br/>