Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
andrew miller
10 May 2017
UPS Express Saver
AM
Very good comunication
Douglas Jasch
10 May 2017
DHL Express Worldwide
DJ
I used the personal buyer service which was excellent because I live in Australia and the store would only sell locally in the UK. The courier service was really fast and I love the item I bought. Excellent service
hisaya tanioka
10 May 2017
DHL Domestic Express
HT
**
Hi,
<br/>
Many thanks for taking the time to review our services however I am disappointed to see that you have rated our services as 1 star.
<br/>
I see that there has been an issue shipping a package to your country due to the contents being classed as dangerous goods by our couriers for shipping purposes. For us to be accredited to ship dangerous goods our employees need to go through a rigorous training programme to be able to deal with goods which are classed as dangerous goods.
<br/>
Although we are accredited to ship dangerous goods via our courier DHL unfortunately our couriers did not offer this service to your country and this was the reason why we were unable to forward the parcel.
<br/>
Please accept my sincere apologies for the inconvenience this has caused you, I know this must have been disappointing however we do need to follow the rules and regulations of the governing body IATA who regulate air transportation of dangerous goods.
<br/>
I hope you understand our position in this matter and that we would really have liked to forward this item for you however due to circumstances have been unable to assist.
<br/>
I'm sorry if you were unaware of these restrictions before you purchased the goods and if you are looking to purchase similar items in the future please don't hesitate to contact our customer service team at info@forward2me.com who will be happy to check if we are able to ship the items you are looking to purchase.
<br/>
I hope this helps explain the situation a little better and we look forward to hearing from you if you require any further assistance.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
Many thanks for taking the time to review our services however I am disappointed to see that you have rated our services as 1 star.
<br/>
I see that there has been an issue shipping a package to your country due to the contents being classed as dangerous goods by our couriers for shipping purposes. For us to be accredited to ship dangerous goods our employees need to go through a rigorous training programme to be able to deal with goods which are classed as dangerous goods.
<br/>
Although we are accredited to ship dangerous goods via our courier DHL unfortunately our couriers did not offer this service to your country and this was the reason why we were unable to forward the parcel.
<br/>
Please accept my sincere apologies for the inconvenience this has caused you, I know this must have been disappointing however we do need to follow the rules and regulations of the governing body IATA who regulate air transportation of dangerous goods.
<br/>
I hope you understand our position in this matter and that we would really have liked to forward this item for you however due to circumstances have been unable to assist.
<br/>
I'm sorry if you were unaware of these restrictions before you purchased the goods and if you are looking to purchase similar items in the future please don't hesitate to contact our customer service team at info@forward2me.com who will be happy to check if we are able to ship the items you are looking to purchase.
<br/>
I hope this helps explain the situation a little better and we look forward to hearing from you if you require any further assistance.
<br/>
Kind Regards,
Tracy.
<br/>
John Kirkpatrick
10 May 2017
DHL Express Worldwide
JK
Great job packaging. They are always quick to reply to my emails.
Gerdur Kristjansdottir
09 May 2017
DHL Express Worldwide
GK
quick and easy
ingunn eriksen
09 May 2017
DHL Express Worldwide
IE
Raskt og informativt
Jochen Diehl
09 May 2017
DHL Domestic Express
Hi Jochen,
<br/>
Many thanks for taking the time to review our services however I'm really sorry that we have been unable to assist you with shipping of alcohol to your country.
<br/>
Currently we are limited with shipping alcohol into Europe. We are looking at ways to overcome these limitations however are unable to provide the same level of service as when shipping alcohol elsewhere in the world.<br/>
<br/>
We would really have liked to help you with this shipment however we do need to ensure that we follow the rules and regulations set our by our couriers and that we can legally ship goods before dispatching them from our warehouse.
<br/>
I hope you will reconsider using our services again in the future for shipping goods other than alcohol and if you have any further questions please don't hesitate to contact our customer service team at info@forward2me.com
<br/>
Have a great evening.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
<br/>
Many thanks for taking the time to review our services however I'm really sorry that we have been unable to assist you with shipping of alcohol to your country.
<br/>
Currently we are limited with shipping alcohol into Europe. We are looking at ways to overcome these limitations however are unable to provide the same level of service as when shipping alcohol elsewhere in the world.<br/>
<br/>
We would really have liked to help you with this shipment however we do need to ensure that we follow the rules and regulations set our by our couriers and that we can legally ship goods before dispatching them from our warehouse.
<br/>
I hope you will reconsider using our services again in the future for shipping goods other than alcohol and if you have any further questions please don't hesitate to contact our customer service team at info@forward2me.com
<br/>
Have a great evening.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
JD
Sie konnten keinen Alkohol versichert nach Deutschland weiterleiten und haben mich somit viel zusätzliches Geld und Mühe gekostet.
Unsere Geschäftsbeziehung ist hiermit zu Ende !
Unsere Geschäftsbeziehung ist hiermit zu Ende !
Jonah Hendricks
09 May 2017
DHL Express Worldwide
JH
Shipped on friday and got my package on monday 5-Star
Liam
09 May 2017
DHL Express Worldwide
L
Reasonable and straight forward, super fast postage. Will definitely use again.
Rúben Fernandes
08 May 2017
UPS Express Saver
RF
Excellent! Very professional service.
Marika Mikusova
08 May 2017
DHL Express Worldwide
MM
...
Unverified Customer
08 May 2017
Unknown Shipment Details
Eccellenti in tutto, precisione, puntualità. Oltre ogni aspettativa, sicuramente da consigliare
Ravi Ramdenee
08 May 2017
DHL Express Worldwide
RR
I ordered about 15 items, and was disappointed that I had to choose to send them separately through DHL because Forward2me would charge £2 per item for consolidation and couldn't even calculate the final shipping cost. Instead, it could have been more expensive than sending individually it seems.
I was pleased however that the items were dispatched considerably fast and were received in very good condition.
I was pleased however that the items were dispatched considerably fast and were received in very good condition.
Hi,
<br/>
Many thanks for taking the time to provide us with your feedback on the service you have recently received from forward2me.
<br/>
I'm pleased to hear that overall you have been happy with the service with your parcel being dispatched quickly and received in very good condition.
<br/>
I'm sorry to hear that the consolidation service worked out expensive for you, although we charge £2 per parcel for our combine and repack service it is aimed at repacking goods so we can obtain maximum value for shipping by reducing the size of the parcel and therefore the final shipping costs. On most occasions this does enable customers to obtain a large saving on shipping.
<br/>
We do offer a consolidation service where if you feel that your parcels cannot be reduced in size sufficiently to make a saving our customers are able to choose a multi-piece shipment which offers a saving on shipping the goods in individual shipments, for this service there is no additional charge.
<br/>
I hope this information assists you however if you are looking to receive multiple parcels in the future at your forward2me address and require assistance with assessing the best and most cost effective way of shipping your parcels please don't hesitate to contact our customer service representatives at info@forward2me.com who will be happy to look at this for you and offer some guidance.
<br/>
Thank you once again for your feedback and enjoy the rest of your day.
<br/>
Kind Regards,
Tracy.
<br/>
Many thanks for taking the time to provide us with your feedback on the service you have recently received from forward2me.
<br/>
I'm pleased to hear that overall you have been happy with the service with your parcel being dispatched quickly and received in very good condition.
<br/>
I'm sorry to hear that the consolidation service worked out expensive for you, although we charge £2 per parcel for our combine and repack service it is aimed at repacking goods so we can obtain maximum value for shipping by reducing the size of the parcel and therefore the final shipping costs. On most occasions this does enable customers to obtain a large saving on shipping.
<br/>
We do offer a consolidation service where if you feel that your parcels cannot be reduced in size sufficiently to make a saving our customers are able to choose a multi-piece shipment which offers a saving on shipping the goods in individual shipments, for this service there is no additional charge.
<br/>
I hope this information assists you however if you are looking to receive multiple parcels in the future at your forward2me address and require assistance with assessing the best and most cost effective way of shipping your parcels please don't hesitate to contact our customer service representatives at info@forward2me.com who will be happy to look at this for you and offer some guidance.
<br/>
Thank you once again for your feedback and enjoy the rest of your day.
<br/>
Kind Regards,
Tracy.
Sandra Akkermans
07 May 2017
DHL Express Worldwide
SA
Very clear communication, fast delivery i reccomend forward2me 100% very happy with the service!
Magnus Sundström
07 May 2017
DPD Classic
MS
Quick, efficient and friendly.
Akihiro Miura
07 May 2017
DHL Express Worldwide
AM
It was a very wonderful transfer service. Thank you!
HIDEYUKI CHIBA
07 May 2017
UPS Express Saver
HC
I have received my order. I greatly appreciate your prompt shipment.
UPSで早く、関税も安く、助かりました。
UPSで早く、関税も安く、助かりました。
Davide Benvenuti
07 May 2017
UPS Express Saver
DB
Better qualità and top quality
Wendy Mendoza
07 May 2017
UPS Express Saver
WM
The best service I have ever had. My package arrived to their hub Thursday morning. I paid and literally 8 minutes later it was shipped. I received next day from U.K. to NJ. 10 stars!!!
Sylvia Grima
06 May 2017
DHL Express Worldwide
SG
Prompt and efficient!
Nick Gould
06 May 2017
DHL Express Worldwide
NG
Very Efficient!
Venizelos Iakovidis
06 May 2017
DHL Express Worldwide
VI
Πάρα πολύ καλό. Κάνει αυτό ακριβώς που λέει.
Masood Suleman
05 May 2017
DHL Express Worldwide
MS
Very easy to use and fast.
Maya Carasso
05 May 2017
UPS Express Saver
MC
Found an amazing UK store (http://www.leialingerie.com/) that will not ship to the US. quick google search came up with Forward2me, i was hesitant but really wanted to order so gave it a try. the experience was great, i got my items within a week from ordering. will absolutely use again!!!
Jonathan Smith
05 May 2017
DHL Express Worldwide
JS
Good service but cost 20% more than I thought it would be.
David Frendo
05 May 2017
forward2me basic
DF
Excellent and swift service as always!
Bruno Uehara
04 May 2017
TNT Economy Express
BU
Amazingly fast service and great communication. Highly recommended!
SYLVESTER TAN
04 May 2017
UPS Express Saver
ST
The Website is easy to use, i can check my orders easily and paying is easy too. Once i paid, the shipping is very fast.
Leif-Sverre K. Oftedal
04 May 2017
DHL Economy Select
LKO
Super fast delivery to Norway.
Pat
04 May 2017
UPS Express Saver
P
Great service.
They packaged my parcel well and the response was amazingly quick. From acknowledging reception to shipping.
I'm about to use again.
They packaged my parcel well and the response was amazingly quick. From acknowledging reception to shipping.
I'm about to use again.
THOMAS
03 May 2017
DPD Classic
T
Super Service!!! Erstmalige Nutzung, alles lief reibungslos und schnell.
Prima Kommunikation.
Vielen Dank, gerne wieder.
Prima Kommunikation.
Vielen Dank, gerne wieder.
Rosa Bjork
03 May 2017
TNT Economy Express
RB
Frábær þjónusta! Hratt og öruggt. Mæli með.
Johan Klewais
03 May 2017
DHL Express Worldwide
JK
Great way of being able to buy the Amazon Alexa in Belgium.
Very easy and fast delivery.
Very easy and fast delivery.
Edward Charles
03 May 2017
UPS Express Saver
EC
Extremely fast shipping once they received the product. Fair price; Somewhat expensive but very smooth process. Will use again In the future.
Joakim Eresund
02 May 2017
UPS Standard Single
JE
Easy to use and very fast!
Terry Matthews
02 May 2017
DHL Express Worldwide
TM
Item was sent out to me right away.Service is excellent but a bit expensive.Thanks.
Tómas Jónsson
02 May 2017
TNT Economy Express
TJ
The service is great! and the customer service is insanely good!
Jay Lee
02 May 2017
DHL Express Worldwide
JL
Everything is very smooth and fast. Simple but well-organized website. I strongly recommend them and will use them again.
Nick A
02 May 2017
DHL Express Worldwide
NA
Goods arrived within 4 business days and was not overly expensive. Before ordering I was apprehensive as I was getting an expensive pair of shoes delivered; I needn't have worried though as Forward2Me took care of it and allayed any concerns I had with their prompt customer service. I cannot recommend them highly enough!
Hussain AlQurashi
01 May 2017
DHL Express Worldwide
HA
I was happy to receive my package yesterday only to be disappointed when I opened it. The travel mug i ordered was shattered. From what i saw there wasn't enough packing to protect it.
Hi Hussain,
<br/>
Many thanks for taking the time to provide your feedback on our services however I'm really sorry to hear that your shipment has arrived and one of the items is broken.
<br/>
I know this must be very disappointing, we are disappointed too especially that you feel that we have not repacked the goods sufficiently for international transit.
<br/>
We do pride ourselves on ensuring that goods are repacked so they are safe and secure for international transit however occasionally errors of judgement are made and I really do apologise if you have not received the expected level of service on this occasion.
<br/>
I will contact you by email shortly so I can request some further information regarding the packaging of your goods and we can then investigate this matter fully with our Warehouse Supervisor.
<br/>
Once again please accept my sincere apologies on behalf of forward2me for the inconvenience and disappointment you have been caused and please be assured that we will investigate this matter fully.
<br/>
Kind Regards,
Tracy.
<br/>
Many thanks for taking the time to provide your feedback on our services however I'm really sorry to hear that your shipment has arrived and one of the items is broken.
<br/>
I know this must be very disappointing, we are disappointed too especially that you feel that we have not repacked the goods sufficiently for international transit.
<br/>
We do pride ourselves on ensuring that goods are repacked so they are safe and secure for international transit however occasionally errors of judgement are made and I really do apologise if you have not received the expected level of service on this occasion.
<br/>
I will contact you by email shortly so I can request some further information regarding the packaging of your goods and we can then investigate this matter fully with our Warehouse Supervisor.
<br/>
Once again please accept my sincere apologies on behalf of forward2me for the inconvenience and disappointment you have been caused and please be assured that we will investigate this matter fully.
<br/>
Kind Regards,
Tracy.
Damien
30 April 2017
DHL Express Worldwide
D
Fast delivery from Amazon to my forward2me address.
I've informed by email as planned and several delivery options were available.
Fast delivery through DHL also to my address in France.
It was the first and an excellent experience, thank you.
I've informed by email as planned and several delivery options were available.
Fast delivery through DHL also to my address in France.
It was the first and an excellent experience, thank you.
Aaron Chan
30 April 2017
DPD Air Classic
AC
Very responsive and on-time delivery
Victoria Thompson
30 April 2017
DHL Express Worldwide
VT
Excellent service, had multiple orders consolidated and forwarded to me in Australia. Will definitely use again.
Debby Henderikx
29 April 2017
DHL Express Worldwide
DH
Super snelle service
Diane Ceccarelli
29 April 2017
DHL Express Worldwide
DC
Very efficient.
Abedin Peerally
29 April 2017
DHL Express Worldwide
AP
I was initially very skeptical but this third party review was here to reassure me! Thank you forward2me for offering such a quick delivery service.
Joseph Parry
29 April 2017
UPS Express Saver
JP
Communications first class, speed of delivery via UPS second to none and I saved 10 GBP on quoted postage by Amazon.
Robin Brockway
29 April 2017
DHL Economy Select
RB
Amazing, arrived next day despite which for France is impressive! A perfect service for an ex-pat who still likes to buy in the UK!
Michal Kotvan
29 April 2017
DHL Economy Select
MK
Used for the first time, everything went smooth and quick. Great service!
Romane Sansu
28 April 2017
UPS Standard Single
RS
Très bon service de qualité, facile d'utilisation, je recommande fortement forward2me !