Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
David Mann
26 July 2017
UPS Express Saver
DM
Great service. Excellent communication as I was a first time user. Prompt shipping and easy to use website. Costs to ship are high, and would have preferred a little better packing for the costs. Otherwise, everything was great!
Stefan Milovancevic
26 July 2017
DHL Economy Select
SM
nice service!
Michael Sheppard
26 July 2017
DHL Express Worldwide
MS
Had a great experience and had wonderful service. Would recommend using forward2me to anyone looking for a British forwarding service. Great job!
Rickard Romfo
25 July 2017
DHL Economy Select
RR
Easy to use, and provides all the services I need of a package forwarding company. Fast shipping through all well-known couriers.
Michele Citterio
25 July 2017
DHL Economy Select
MC
Easy and effective website, fast service and the price is good compared to their competitors. Will certainly use again.
Juergen Thoeny
25 July 2017
DHL Economy Select
JT
Hat sehr gut funktioniert; vorallem das Zusammenziehen mehrerer Packete in eine Lieferung ist praktisch.
Health Connector LLC
25 July 2017
DHL Express Worldwide
HCL
Great service. Platform is easy to use. Customer Service is very responsive.
Anne Parten
25 July 2017
DHL Express Worldwide
AP
I'm a repeat customer. Forward2me is one of those great rare finds: something that Really Works. My purchases arrive safely and promptly, with a minimum of fuss. I recommend them wholeheartedly.
Anita Wangberg
25 July 2017
DHL Economy Select
AW
Bør pakkes mye bedre. Og merkes med forsiktig
Hello,
<br/>
Many thanks for your feedback. I'm sorry to hear that you feel we didn't pack your goods carefully enough. I do hope that nothing was damaged in your shipment but if that was the case please get in touch with us at info@forward2me.com so we can investigate further.
<br/>
We do try our best to make sure everything that leaves the premises is packed suitably for it's journey but it's possible there may be something we can learn from with this shipment so please get in touch and let me know.
<br/>
Kind regards,
Nigel Kelsall
Operations Manager
<br/>
Many thanks for your feedback. I'm sorry to hear that you feel we didn't pack your goods carefully enough. I do hope that nothing was damaged in your shipment but if that was the case please get in touch with us at info@forward2me.com so we can investigate further.
<br/>
We do try our best to make sure everything that leaves the premises is packed suitably for it's journey but it's possible there may be something we can learn from with this shipment so please get in touch and let me know.
<br/>
Kind regards,
Nigel Kelsall
Operations Manager
THOMAS VAN PUT
25 July 2017
DHL Economy Select
TV
Alles op tijd
YUN TING YANG
25 July 2017
DHL Express Worldwide
YTY
Fast shipping , nice service , very patient, super recommended!
Maksim Golunov
25 July 2017
DHL Express Worldwide
MG
Plenty of postal services to choose from for forwarding. Gift inside the package added by forward2me was a nice bonus. Recommended.
Rosa Canto
25 July 2017
DHL Express Worldwide
RC
Excellent service. Fast and reliable.
Unverified Customer
25 July 2017
Unknown Shipment Details
I had the unfortunate circumstance of falling in love with a small oven only available in Europe. Before purchasing, I used the shipping calculator and decided to proceed with my purchase.
Positives: good speed returning questions by email and my oven came quickly.
Negative: the online calculator estimated my 40 kg oven (just 88 pounds for those of us in the states) would cost around $200 to ship to me. This was with actual dimensions and everything. Imagine my dismay when I purchased the oven and was given a quote over $1000! Or for $750 the option to drive four hours to pick it up from an international airport. What was I to do? I emailed again and asked them to recheck the weight and dimensions because the company I bought it from insisted they were right. Returning it would have been even more international hoops to jump through and I couldn't just leave it there. Forward2me told me the oven was too large and had to be shipped on a pallet! When it came, laughingly, the average sized delivery man unloaded the whole thing into my yard with his bare hands, by himself, with the pallet attached. It simply wasn't heavy. I can't speak for shipping smaller items, but this was in no way large. It seems like piracy.
Positives: good speed returning questions by email and my oven came quickly.
Negative: the online calculator estimated my 40 kg oven (just 88 pounds for those of us in the states) would cost around $200 to ship to me. This was with actual dimensions and everything. Imagine my dismay when I purchased the oven and was given a quote over $1000! Or for $750 the option to drive four hours to pick it up from an international airport. What was I to do? I emailed again and asked them to recheck the weight and dimensions because the company I bought it from insisted they were right. Returning it would have been even more international hoops to jump through and I couldn't just leave it there. Forward2me told me the oven was too large and had to be shipped on a pallet! When it came, laughingly, the average sized delivery man unloaded the whole thing into my yard with his bare hands, by himself, with the pallet attached. It simply wasn't heavy. I can't speak for shipping smaller items, but this was in no way large. It seems like piracy.
Many thanks for your feedback. I’ve looked into this case and I can understand your frustration at the discrepancy between the price given from the online calculator to the actual price for your shipment. I’d firstly like to assure you that we are not trying to deceive anyone with our online calculator and with smaller packages it is very accurate and provides a true reflection on the price you can expect to pay. Unfortunately we cannot factor in everything for larger items such as having to ship on a pallet or the requirement of additional packaging for protecting the item in transit. We are driven to provide our customers with the cheapest shipping service we can but at the same time we will never compromise on trying our utmost in ensuring goods are delivered in the same condition we receive them.
<br/>
In this case at 40 kg and due to its’s volume the item had to be shipped on a pallet and handled with mechanical means. Your delivery driver may have had the forearms and biceps of Popeye but for your average person trying to lift that kind of weight and size of item is just not good practice.
<br/>
I hope this helps you understand why there has been a difference in price and if you do wish to use our service again for large or heavy items please contact our customer services team at info@forward2me.com and we’ll be happy to provide you with an accurate quote which factors in all eventuality’s.
<br/>
<br/>
Kind regards,
Nigel Kelsall
Operations Manager<br/>
<br/>
In this case at 40 kg and due to its’s volume the item had to be shipped on a pallet and handled with mechanical means. Your delivery driver may have had the forearms and biceps of Popeye but for your average person trying to lift that kind of weight and size of item is just not good practice.
<br/>
I hope this helps you understand why there has been a difference in price and if you do wish to use our service again for large or heavy items please contact our customer services team at info@forward2me.com and we’ll be happy to provide you with an accurate quote which factors in all eventuality’s.
<br/>
<br/>
Kind regards,
Nigel Kelsall
Operations Manager<br/>
Kellie Holley
25 July 2017
DHL Express Worldwide
KH
The customer service is outstanding!
Toni Pengelly
24 July 2017
UPS Express Saver
TP
Service was super fast BUT very expensive. This substantially added to the price of the garments and will deter me from buying more and using Forward2 me in the future.
Daniel Peiser
24 July 2017
UPS Standard Single
DP
Very reliable and easy to use. The only thing I'm not fully satisfied is the cost of the shipment insurance (but maybe it's not up to them)
Ahmed Almihdar
24 July 2017
DHL Express Worldwide
AA
Fantastic, speedy service. Would highly recommend.
Nick Gould
23 July 2017
DHL Express Worldwide
NG
Repacked my items perfectly and very efficient in sending them! Would definitely use them again!
Thenjiwe Vilakazi
22 July 2017
UPS Express Saver
TV
Great, prompt and efficient service.
Irena Nicovic
22 July 2017
DHL Express Worldwide
IN
Great communication & service & fast delivery. Will definitely order again, thanks guys!
Steven
22 July 2017
DHL Express Worldwide
S
Simple website, communicative emails, and prompt shipping.
Li Ming Cheah
22 July 2017
DPD Air Classic
LMC
Very fast service. E-mails to customers service responds within 24 hrs. I ordered my blouse from Coast in 11 july and i received it in S'pore on 20 july! However, the cheapest shipping rate for 0.8 kg (1 blouse) was £38.66, ex!
Ewan McAlpine
21 July 2017
UPS Express Saver
EM
Fast ,efficient service .
Katona Zoltan
21 July 2017
UPS Standard Single
KZ
Fast, reliable.
jawad
21 July 2017
DHL Economy Select
J
Envois vers la France avec DHL sans problème en 7 jours
Allan Burks
21 July 2017
UPS Express Saver
AB
Happy with this co.
Maksim Galiaskarov
21 July 2017
UPS Standard Single
MG
Had no problems with ordering and forwarding the package! Would wish the delivery would be a little bit cheaper - but I hit exactly 2 KG package that was a little bit more expensive than less than 2 KG, so yeah. Otherwise, all the experience was just a pleasure!
Ståle Schwenke
20 July 2017
DHL Express Worldwide
SS
Superfast reshipping. Easy to select preferred shipping agent.
Natalie Ler
20 July 2017
UPS Express Saver
NL
Good communication between us, the order was placed immediately after the request was made. Very efficient,fast and friendly service. Will definitely use again in the future.
Jens Lindgren
20 July 2017
DHL Express Worldwide
JL
Excellent customer service!
Clayton Fourie
20 July 2017
DPD Air Express
CF
Once again, forward2me delivered an outstanding service for those not in the United Kingdom.
Many thanks for a great service and will defiantly use their parcel forwarding service again and recommend them.
Many thanks for a great service and will defiantly use their parcel forwarding service again and recommend them.
Geir Arnason
20 July 2017
DHL Express Worldwide
GA
First class
cristian lara
20 July 2017
DHL Express Worldwide
CL
Shipped day after label created!! Extremely fast service. Shipping was around $73 usd, very reasonable just because its international. Package arrived saturday to factory and had it in hands by wednesday
Mari-angeli Girigorie
20 July 2017
DHL Express Worldwide
MG
It was fast and very good i love it!
Grant McKenzie
20 July 2017
DHL Express Worldwide
GM
Was slightly dubious as have never used a parcel forwarding service like this and was very pleasantly surprised. Faultless easy to follow and efficient service, would certainly use again! Love being able to track my parcel
Joseph DiZillo
20 July 2017
UPS Express Saver
JD
Fast and easy
Omer Yetkinel
19 July 2017
UPS Express Saver
OY
Very fast, 0 problem, good repacking:)
Alexandru Tita
19 July 2017
DHL Economy Select
AT
Quick and reliable. Great experience!
DAvid Gluyas
19 July 2017
UPS Express Saver
DG
Rachel was great in assisting me as I was a first time user.
It worked easily for my transaction.
It worked easily for my transaction.
Alex Moores
19 July 2017
DHL Express Worldwide
AM
Fantastic service, both customer relations prior to the actual service delivery, and then operationally smooth and timely.
SHAI CURTIS SPINKS
19 July 2017
DHL Express Worldwide
SCS
Fast Service great prices easy and user-friendly
Chris Parker
19 July 2017
UPS Express Saver
CP
Very good ,Tracy was good at answering my emails, and always had good answers. I was happy to find this service after Amazon couldn't ship my tent to the U.S.
Helgi Kristjànsson
18 July 2017
DHL Express Worldwide
HK
They wore quick, no fuss,
Alejandro Cocca
18 July 2017
DHL Express Worldwide
AC
They have done exactly what they offer: a UK adress with which you can buy in webs like Amazon.co.uk products that they don´t send to your country. Forward2me sent me my bought product in good conditions and quickly. The only problem is not their fault: sendind a package abroad in not cheap.
tam otto
18 July 2017
DHL Express Worldwide
TO
Great service, especially the individual who manages email, Rachel. Will 200% recommend anyone to use this service. Also price quotes are fair and square, packs and ships in a timely manner.
Joakim Hassila
18 July 2017
DHL Express Worldwide
JH
Two hours between me asking for shipment and getting a tracking number back as the stuff had been sent. Used the forwarding twice and it had worked flawlessly.
Nuria Lardies
17 July 2017
DHL Express Worldwide
NL
My first experience was great, very fast and they answered all my questions
I like to put good reviews when it's well-deserved
I like to put good reviews when it's well-deserved
Julia Semikina
17 July 2017
DHL Express Worldwide
JS
Fast
Haris P.
16 July 2017
UPS Express Saver
HP
Service was great. They let me know once it reached their warehouse and it was shipped out the same day i paid.