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Customer Reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it.  Every review is shown unedited and in full.

4.6 5

5
25.538867592534%
4
2.3942688368001%
3
0.97404637717589%
2
0.65983786840948%
1
1.8538302017219%
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Based on 15913 reviews
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reviews of forward2me
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Unknown Country
Unknown Shipment Details
Havn't got anything yet, and i get no updates on my pagage
forward2me
Hi,
<br/>
We do appreciate you taking the time to review our services however I see that we haven't actually received or forwarded a parcel via our services for you yet.
<br/>
I believe that you have been in touch with Customer Services regarding a parcel being shipped to your forward2me address from outside of the European Union however it has encountered some issues with customs clearance.  
<br/>
From the correspondence I can see that we have done our best to help you with this situation forwarding a letter from Parcelforce to you and returning the letter once completed however we don't directly get involved with customs therefore you would need to contact either the sender or Parcelforce regarding the clearance of these goods.
<br/>
I'm sorry that we have been unable to assist you further in this matter and wish you all very best with the clearance of the goods and on the successful delivery of your goods to our warehouse.
<br/>
Many thanks,
<br/>
Kind Regards,
Tracy.
Unknown Country
DHL Express Worldwide
DH
Helpful, prompt, and cheap!
Unknown Country
DPD Air Express
SC
reliable services
Unknown Country
DHL Express Worldwide
MP
Efficient, cooperation, fast, easy, fair value!
Unknown Country
DHL Express Worldwide
J
Really fast service! A little pricy but they way I see it is you have to pay for the service & the shipping so it actually isn't that bad. My package was easily traceable the whole time. I had never done this before but it was so easy & forward made the steps to easy to follow. Definitely recommend!
Unknown Country
DHL Express Worldwide
EL
Awesome experience! Very professional service.
Unknown Country
UPS Express Saver
DM
Always provide great service, would definitely use again 10/10
Unknown Country
DHL Express Worldwide
TBK
great work
Unknown Country
DHL Express Worldwide
VO
Fast and good service
Unknown Country
DHL Express Worldwide
MJ
A minha experiência com a Forward2Me foi muito óptima, o atendimento a rapidez no envio do pacote tudo nota 10

Muito obrigado
Momed Jussub
Unknown Country
DHL Express Worldwide
JW
They did what they are supposed to do - forwarded my UK purchase to me swiftly and efficiently
Unknown Country
Unknown Shipment Details
Deliveries to Portugal keep getting more costly and don't take in consideration
the size/weight and the value good. Few delivery option and all at the same price.
Been using the service since 2014 but now it is only worth it if you buy in bundle.
Unknown Country
DHL Economy Select
MB
Very quick in delivering My package. Would definitely recommend them and I will use Forward2me again! ?
Unknown Country
DPD Air Classic
AT
It was fine, however I found that the email notifications were a bit slow (2 days off real timing).
Unknown Country
DHL Economy Select
RG
Deliveries carried out as instructed. Got a swift response from customer service.
Unknown Country
DPD Air Express
LL
Hassle-free and quick delivery. Will definitely use them again!
Unknown Country
DHL Express Worldwide
ML
I never received my product. I have chased this up with DHL, they claim to have delivered it on Sunday and had someone sign for it that wasn't me. I live alone and no-one else was home. I've also asked the only other flat in my block that could have taken delivery. So it was either given to someone outside the property, or it was delivered to a different address. I don't place the fault at your door though.
forward2me
Hi,
<br/>
I'm really sorry to hear that your parcel is showing as delivered however you have not received your shipment, I know this must be very upsetting for you.
<br/>
I do sincerely apologize that you have not received the expected level of service from DHL, we will immediately open a file with them to bring this to their attention and investigate this fully.
<br/>
I understand that you do not lay the blame at our door and please be assured that we will help resolve this situation as quickly as possible for you.
<br/>
Once I have an update from DHL I will contact you directly by email.
<br/>
Many thanks,
<br/>
Kind Regards,
Tracy.
Unknown Country
UPS Express Saver
MS
Prompt reply and wonderful service.
Unknown Country
DHL Express Worldwide
WM
A simple, no-fuss process with a fast turn-around
Unknown Country
DPD Classic
GR
Het makkelijke contact met klantenservice, de stipte levering en precies zoals het wordt voorgesteld. Beslist prima dienst.
Unknown Country
DPD Classic
ZH
Easy to order....but to expensive...my item was worth 100£ ( 1.6 kg) and the shipment was 45 £...
Unknown Country
UPS Express Saver
PT
Second time using the service, I was very pleased. The items were sent the same day that they arrived at forward2me.
Unknown Country
DPD Classic
RW
The service was excellent! As a first time customer, they were very helpful and answered my questions promptly. One would be hard pressed to find a friendlier staff and I really appreciate the way they kept me informed at every step.
Unknown Country
UPS Express Saver
JW
Very easy to use. the customer service associates answered all my questions.
Unknown Country
UPS Express Saver
VL
I used forward2me couple times now, they are fast respond, quick delivery at fair price.

Their customer services is very helpful and thoughtful, they will provide solutions and suggestions.

They use plenty forwarders at a very fair price, I always chose UPS, fast, reliable and effective. I tried few others, they are relatively high at price compared with forward2me, one even saying to me it's not possible to use UPS at such a price!

Love it! Highly recommended.
Unknown Country
UPS Express Saver
AA
I'm in love with you guys! ❤️?
I'm so happy couz this the first time I deal with an UK company and it was successful! ❤️?
Great service! ❤️?
Fast shipping! ❤️?
Kind and lovely Support! ❤️?
Just one notice about the shipping price is a little pricey. ❤️?
I'll keep dealing with you guys! ❤️??
Unknown Country
UPS Standard Single
FS
Afte some questionable experiences with mail forwarding service companies in the US, I was delighted to encounter the excellent customer service of forward2me.
Unknown Country
DHL Economy Select
GD
Got a large shelf delivered that UK retailer would not deliver to Ireland. Cost was reasonable, service was great: item arrived in a few days. Will use forward2me again. Highly recommended!
Unknown Country
DHL Economy Select
AC
Great service as always. You can choose from different prices. Thank you
Unknown Country
UPS Standard Single
DC
Fast shipping, good communication, good interface.
Unknown Country
DHL Express Worldwide
EMJ
Fast and quick
Unknown Country
UPS Standard Single
OEL
Quick forwarding service, all ok
Unknown Country
UPS Standard Single
SC
As usual excellent service from forward 2 me. Ive been using them for a few years. I received a notification email from them to say my package had arrived, logged on and selected and paid for my shipping option and less that 2 hours later received a notification that my package was on its way.
Unknown Country
UPS Standard Single
ZL
You are always very attentive and give us all the support we need. It was perfect. I will definitely continue to use your services. Thank you
Unknown Country
DHL Economy Select
RH
Einfach genial!
Unknown Country
DPD Air Express
MHH
Excellent delivery service. Wil become my preferred shipping company afterwards.
Unknown Country
UPS Express Saver
PK
Very quick and responsive.
Unknown Country
UPS Express Saver
JM
Fantastic communication before deciding to use them. Would not hesitate to use them again. So happy I decided to purchase my skis from Greece that would only ship to UK. Using Forward2me was easy! Price was great! Packages arrived within a week. Highly recommended.
Unknown Country
DHL Express Worldwide
T
Always super fast and convenient!
Unknown Country
DHL Economy Select
MS
This has been the third of fourth time I have used forward2me and I have never experienced any problems with them. Up till now I did not choose the consoldiation option (when multiple packages are repacked into one box) because forward2me also offers (I would assume this depends on the size and number of your parcels and the destination) to have multiple packages sent in a combined shipment, e.g. you receive (multiple) individual packages under one shipment code. This is a fantastic service and has saved me lots of money. The website is transparent enough and the number of carriers to choose from is ok-ish. What similar services in the US offer, is a photograph of the packages received under your account, not as a special request but standard; I think this would make forward2me even better. To close, this is a wonderful service giving you all the benefits of the UK consumer even when dealing with retailers or sellers who refuse to ship outside the UK or charge unrealistic prices for the 'privilege'.
Unknown Country
DPD Classic
AS
Delivery was prompt and hassle free as usual. However, this time the package had not been marked 'fragile', and several jars of marmelade had popped open during transport.
Unknown Country
DPD Classic
MH
" Excellent " i have made two purchases, I have asked forward2me to combine&repack my deliveries into one packet and they did it for me and they sent it for me. So I give them full stars :))
Unknown Country
DHL Express Worldwide
AS
Very fast shipping and fast response to customer's returned items. I received my refund within 2 days! I've never encountered such a FAST service. Excellent!
Unknown Country
UPS Express Saver
DC
I had requested extra paddings on my packages. They were very helpful & shipping was speedy!
Unknown Country
Unknown Shipment Details
Great customer service team!
Unknown Country
DHL Express Worldwide
JM
Like always, very fast communication and efficient.
Unknown Country
DHL Express Worldwide
TT
rigtig god kundeservice.
Unknown Country
DHL Economy Select
MR
Snelle service, erg prettig dat de handelingen bij forward2me binnen een enkel uur verwerkt wordt in je account. Dit geeft een betrouwbaar gevoel!
Unknown Country
DHL Express Worldwide
E
The service was very good. The customer contact center responded quickly to my query and resolved it timely. The repackaging service was also very good.I only wish they could provide the service even for on-line shops outside the UK, otherwise the service is very good. I would recommend it to other people to use the service.

regards,
Edwin.
Unknown Country
DHL Economy Select
EE
Despite having used the service before with excellent results this time unfortunately the experience was not equally satisfying. The package process was delayed (maybe due to a nail polish, considered inflammable), the package not collected promptly and afterwards arriving at incorrect terminals-cities and being held on every step of the way(obviously the carrier being responsible for the latter and not forward2me). I communicated with forward2me both by phone and mail. Although my initial contact with them needed some improvement on their customer service, all future contact was flawless with high level of commitment (they followed through the delivery every single step of the way until it arrived on its destination and handled all contact with the carrier) as well as high professionalism ( refunded the whole amount for transport fee since the level of service did not correspond to the expected one). I would recommend to others using it in the future, but avoid transporting liquids and caution in having deadlines-choose the 1day transport instead, just to be safe in that case.
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