Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Simon Davies
08 June 2024
UPS Standard Single
SD
Great service! 👍
Many thanks for the 5 star review :)
Unverified Customer
08 June 2024
Unknown Shipment Details
Superb, now waiting to complete the process of my order forwarding
Many thanks for the 4 star review. 😊
Unverified Customer
08 June 2024
Unknown Shipment Details
I accidentally sent DHL labels that had already been used in Ireland to the UK warehouse to return packages to Harrods. (These labels were already used in Ireland to send packages back to Harrods). DHL said that these labels would not have been able to be scanned twice. So they would not have picked up the packages from the UK warehouse. It was my mistake to send the incorrect labels, I admit that. But Forward2Me keeps telling me that the packages were delivered and to contact Harrods. Yes! The packages were picked up and delivered from Ireland. You can clearly see that on the DHL tracking. The packages were NOT picked up in the UK. This has been going on for 4 weeks! and about 20 emails back and forth. If they can't find the packages, let me know. But don't keep telling me they were delivered. If you started looking for the packages when I first contact you 4 weeks ago, you might have found them. Now I'm out HUNDREDS of pounds. Not helpful
Hi Kristen,
I sincerely apologize for the confusion and frustration you've experienced. I understand that this situation has been ongoing for weeks and has caused significant inconvenience.
Upon investigation, you've requested a return shipment with us but provided incorrect labels. DHL has acknowledged the pickup from our UK warehouse. Since this is a return using your own labels, we lack the ability to directly engage with DHL because we are not the original shipper. Consequently, we are unable to trace its current location.
We have also queries this to our warehouse team and they advised that nothing has been returned back to us with DHL.
At this point, we have zero chance of obtaining the location of the parcels which was out of forward2me control.
We recommend ensuring that correct labels are always provided when returning goods to ensure a refund from the merchant. While we have diligently printed and attached the labels on our end, it remains the customer's responsibility to provide accurate documentation.
Best Regards,
Forward2me
I sincerely apologize for the confusion and frustration you've experienced. I understand that this situation has been ongoing for weeks and has caused significant inconvenience.
Upon investigation, you've requested a return shipment with us but provided incorrect labels. DHL has acknowledged the pickup from our UK warehouse. Since this is a return using your own labels, we lack the ability to directly engage with DHL because we are not the original shipper. Consequently, we are unable to trace its current location.
We have also queries this to our warehouse team and they advised that nothing has been returned back to us with DHL.
At this point, we have zero chance of obtaining the location of the parcels which was out of forward2me control.
We recommend ensuring that correct labels are always provided when returning goods to ensure a refund from the merchant. While we have diligently printed and attached the labels on our end, it remains the customer's responsibility to provide accurate documentation.
Best Regards,
Forward2me
BIlly
08 June 2024
DHL Express Worldwide
B
I’m in the US and have used the UK address for them on at least 8 occasions. They have never failed me. Process is reasonably fast. Only thing I would recommend is that the interface they use for customers to ship orders, be updated. It seems outdated and it’s confusing.
Many thanks for the 5 star review :)
Unverified Customer
07 June 2024
Unknown Shipment Details
Great customer service: I asked for a custom modification of the commercial invoice for a shipment being sent from the UK warehouse, and Joyce took care of it for me quickly.
Many thanks for the 5 star review for Joyce❤️
Rene Malika
07 June 2024
UPS Express Saver
RM
Fast and efficient service. I’m never disappointed. My parcels arrive in great condition and on time.
Many thanks for the 5 star review.
Unverified Customer
06 June 2024
Unknown Shipment Details
The responded to my questions fast and provided me with a solution for my problem
Many thanks for the 5 star review.
Unverified Customer
06 June 2024
Unknown Shipment Details
the service is good and CS MS. Regilyn answered all questions promptly
Many thanks for the 5 star review for Regilyn❤️
Unverified Customer
05 June 2024
Unknown Shipment Details
I contacted customer service and the response was very fast. Nica solved my problem in less than a day and everything went very well. Great customer service!
Many thanks for the 5 star review for Nica❤️
Unverified Customer
05 June 2024
Unknown Shipment Details
Thank you so much to all the staff, especially Honey ! Super friendly customer service & will be using this proxy service again! Super satisfied!
Many thanks for the 5 star review❤️
Unverified Customer
05 June 2024
Unknown Shipment Details
Updated review "Despite some confusion when sending and charging additional tax, I should note that the parcel reached the acceptable timeframe, instead of assumptions that were worse. That's why I updated my review"
Hi Andrei,
Thank you for updating your review. We appreciate your understanding and are glad to hear that your parcel arrived within the acceptable timeframe. We apologize for any confusion regarding the additional tax charges and are always looking to improve our processes.
Please note right now, we can only offer DDP shipping from UK warehouse with DHL.
Many thanks,
Forward2me
Thank you for updating your review. We appreciate your understanding and are glad to hear that your parcel arrived within the acceptable timeframe. We apologize for any confusion regarding the additional tax charges and are always looking to improve our processes.
Please note right now, we can only offer DDP shipping from UK warehouse with DHL.
Many thanks,
Forward2me
Unverified Customer
05 June 2024
Unknown Shipment Details
The site is easy to use and the support team is very helpful, especially the support team in England warehouse “regilyn” I am very happy and excited to ship with them
Many thanks for the 5 star review for Regilyn❤️
Unverified Customer
05 June 2024
Unknown Shipment Details
Awesome service. Instant problem solving. Good site anyway, REGILYN is a very good host. Cheers
Many thanks for the 5 star review for Regilyn❤️
Unverified Customer
05 June 2024
Unknown Shipment Details
There was a slight error with my package. Customer service found it, corrected the issue, and helped me with the finishing touches. All in all, they were very helpful and resolved my problem quickly.
Many thanks for the 5 star review❤️
Unverified Customer
04 June 2024
Unknown Shipment Details
I recently had a challenging shipment and Regilyn from Forward2me went above and beyond to help me resolve the issues. They were incredibly helpful and everything went smoothly in the end. Absolutely recommend Forward2me, especially if you get Regilyn assisting you! 200% thumbs up!
Many thanks for the 5 star review for Regilyn❤️
Unverified Customer
04 June 2024
Unknown Shipment Details
Lied to me about combining shipment. I received 2 separate boxes instead of 1 and instead of making it cheaper it turned out to be even more expensive which doesn't even make sense. Why pretend like you're helping me just to make it more expensive.
Thanks for the feedback.
We attempted to locate your account using the provided name but were unable to do so.
Our combine and repack service depends on the package size and box availability. If the items don’t fit into a single box, we place the remaining items in another box, which is what I presume occurred with your first package. Sometimes we cant combine them all due to unproportioned items inside.
We do apologise for this experience.
Many thanks
Forward2me
We attempted to locate your account using the provided name but were unable to do so.
Our combine and repack service depends on the package size and box availability. If the items don’t fit into a single box, we place the remaining items in another box, which is what I presume occurred with your first package. Sometimes we cant combine them all due to unproportioned items inside.
We do apologise for this experience.
Many thanks
Forward2me
Unverified Customer
03 June 2024
Unknown Shipment Details
I am satisfied with the notifications sent via email from the moment they receive the package(s) in the UK warehouse to when it is ready to ship. They let you know if your package requires special attention and provides guidance about it via their support team. I was served by Aimee on two occasions whereby she made the liaison for shipping details and providing explanation where was necessary, and never once lost her patience. I thank her for that.
On another note, I also believe shipping for larger items such as car bumper is a bit too expensive when compared to the price purchased, maybe there's a reason of shipping location I don't know, but it's my personal opinion. The price for shipping an unwanted item from the warehouse back to the place of purchase is also not clear, given the fact that this item was shipped free from the seller. Maybe I'll get an explanation for this one.
Otherwise, this site is very useful where one can purchase items that are not readily available in one's location, the forward2me team can make it possible to get you access to them.
On another note, I also believe shipping for larger items such as car bumper is a bit too expensive when compared to the price purchased, maybe there's a reason of shipping location I don't know, but it's my personal opinion. The price for shipping an unwanted item from the warehouse back to the place of purchase is also not clear, given the fact that this item was shipped free from the seller. Maybe I'll get an explanation for this one.
Otherwise, this site is very useful where one can purchase items that are not readily available in one's location, the forward2me team can make it possible to get you access to them.
Thank you very much for the 4-star review. 😊
It's great to see that you're happy with our services. Regarding the return process, some couriers offer prepaid labels for returning goods. However, if these labels are not provided, customers are responsible for the return shipping costs. Unfortunately, we cannot cover these expenses. That's why we recommend reaching out to the retailer to check if they can provide a free return label to send the goods back to our warehouse.
Many thanks,
Forward2me
It's great to see that you're happy with our services. Regarding the return process, some couriers offer prepaid labels for returning goods. However, if these labels are not provided, customers are responsible for the return shipping costs. Unfortunately, we cannot cover these expenses. That's why we recommend reaching out to the retailer to check if they can provide a free return label to send the goods back to our warehouse.
Many thanks,
Forward2me
Unverified Customer
02 June 2024
Unknown Shipment Details
This organization is terrible. They never respond to any email and takes a long time to respond to my messages by WhatsApp. Plus, it's been more that 1 week since the arrival of my package and it's still not booked in their system
edit: The issue has been resolved. The Customer service team is helpful in the process and apologize for the delay and inconvenience.
edit: The issue has been resolved. The Customer service team is helpful in the process and apologize for the delay and inconvenience.
Hi Airul,
Thank you for your feedback. We're glad to hear that the issue has been resolved and that you found our customer service team helpful.
We apologize once again for the delay and any inconvenience caused. Your satisfaction is important to us, and we appreciate your understanding and patience. If you need any further assistance, please don't hesitate to reach out.
Many thanks,
Forward2me
Thank you for your feedback. We're glad to hear that the issue has been resolved and that you found our customer service team helpful.
We apologize once again for the delay and any inconvenience caused. Your satisfaction is important to us, and we appreciate your understanding and patience. If you need any further assistance, please don't hesitate to reach out.
Many thanks,
Forward2me
Unverified Customer
31 May 2024
Unknown Shipment Details
Es braucht ein "Repackaging" (dauert 1-2 Tage mit regelmässigen eMail Updates über die aktuelle Warteposition), um die Bruchsicherheit zu gewährleisten und wird dann (alternativlos) per DHL Express weitergeleitet. Danach muss man sich noch mit dem Zoll in Leipzig befassen (was immer wieder eine echte Bürokratieerfahrung ist). Nach einem schlimmen Erlebnis beim Mitbewerber "myus" (die können keinen Whisky weiterleiten, weil es dort in die Kategorie Gefahrgut fällt, was aber nirgends im Vorfeld kommuniziert wird), bin ich sehr glücklich forward2me entdeckt zu haben.
Many thanks for the 5 star review❤️
Unverified Customer
31 May 2024
Unknown Shipment Details
My first time using the service, and their customer service answered all my questions. They gave me a clear understanding of how their process works and, I don't foresee any problems in the future.
Many thanks for the 5 star review❤️
Unverified Customer
30 May 2024
Unknown Shipment Details
A huge thanks to Joyce for helping me with what seemed to be an impossible situation! The speedy reply and service I received was just amazing. Thank you for the best experience a new customer could receive.
Many thanks for the 5 star review for Joyce❤️
customer
30 May 2024
FedEx International Economy
C
Negligence as usual and failure to respond quickly to emails
Hi Ahmad,
Thank you for your feedback. We apologize for any inconvenience caused by the delayed response over the weekend.
Our team is currently working with limited staff over the weekend, which has contributed to the slower response times. Regarding your package, our records indicate that it was delivered to IDS Depot which is not our correct delivery address at Germany location and we acknowledge that there was no signature recorded upon delivery.
If a package is not received at our warehouse, customers must initiate a claim with the sender. The sender will then raise a claim on behalf of customer.
Once again, we do apologise for any inconvenience this cause.
Many thanks,
Forward2me
Thank you for your feedback. We apologize for any inconvenience caused by the delayed response over the weekend.
Our team is currently working with limited staff over the weekend, which has contributed to the slower response times. Regarding your package, our records indicate that it was delivered to IDS Depot which is not our correct delivery address at Germany location and we acknowledge that there was no signature recorded upon delivery.
If a package is not received at our warehouse, customers must initiate a claim with the sender. The sender will then raise a claim on behalf of customer.
Once again, we do apologise for any inconvenience this cause.
Many thanks,
Forward2me
Unverified Customer
29 May 2024
Unknown Shipment Details
Great service, clear communication and lightning fast shipping from Germany to the States!
Many thanks for the 5 star review :)
Unverified Customer
29 May 2024
Unknown Shipment Details
EXCELLENT SERVICE!
Many thanks for the 5 star review :)
Ryosuke
29 May 2024
FedEx International Economy
R
Easy to process, fast to dispatch.
Would be best if it were cheaper.
Would be best if it were cheaper.
Many thanks for the 4 star review. 😊
Unverified Customer
28 May 2024
Unknown Shipment Details
Very impressive response speed by Jane. Professional and helpful are the key qualities of Forward2Me customer service team.
Many thanks for the 5 star review for Jane❤️
Unverified Customer
28 May 2024
Unknown Shipment Details
I’ve used forward 2 me twice now to buy things from Japan, since skincare and kpop albums are so much cheaper over there, and it’s still cheaper after you include shipping. Customer service has always been quick and helpful (especially Jane). It’s also very helpful to have 30 days free storage so you can order items from various sites. The only thing I would say is shipping is a little bit expensive… it comes out to about £50 including the combine and repack option, so it’s only offset if you order a lot of things tbh
Hi Tabitha,
We're happy to hear that you've had positive experiences with us especially with our customer service and the assistance provided by Jane.
We're happy to hear that you've had positive experiences with us especially with our customer service and the assistance provided by Jane.
Unverified Customer
28 May 2024
Unknown Shipment Details
Excellent Customer service..
Excellent Service
Excellent Service
Many thanks for the 5 star review :)
Unverified Customer
28 May 2024
Unknown Shipment Details
Everything went fine, Thanks Nica.
Many thanks for the 5 star review for Nica❤️
Jude Jackson
28 May 2024
FedEx Connect Plus
JJ
I really love Forward2Me its saved lots of money & made importing mutch less stressful. I just wish it were a little easier to combine parcels.
Hi Jude,
Thanks for the 4 star review. I see that you are satisfied with our services.
Lots of our customers use our service to purchase multiple orders from different retailers therefore we offer a 30 day free storage period at our warehouse to enable customers to collate their parcels and ship them in one go.
There are two options for shipping multiple packages, first of all you could choose our combine and repack service. This service is offered when we repack and combine orders together into as least boxes as possible so our customer obtains the maximum value for shipping. For this service we charge £2 per package which is added to your final shipping invoice.
Check this link on how to request combine and repack FAQ How to request Combine and Repack ?
Alternatively, if you feel that we would be unable to reduce the size of the parcels to make the combine and repack fee cost effective for you, we can offer a multi-piece shipment for some of our courier services.
Here you would just choose up to 15 packages to be added to your shipment and we would ship them out as multi-pieces under the same shipment number. This service is more cost effective than shipping the goods in separate shipments.
For this service the boxes would be shipped out together however not repacked and are dispatched in the same boxes they have arrived in, of course we would ensure that they are safe and secure for international transit. For this service there is no additional charge.
Many thanks,
Forward2me
Thanks for the 4 star review. I see that you are satisfied with our services.
Lots of our customers use our service to purchase multiple orders from different retailers therefore we offer a 30 day free storage period at our warehouse to enable customers to collate their parcels and ship them in one go.
There are two options for shipping multiple packages, first of all you could choose our combine and repack service. This service is offered when we repack and combine orders together into as least boxes as possible so our customer obtains the maximum value for shipping. For this service we charge £2 per package which is added to your final shipping invoice.
Check this link on how to request combine and repack FAQ How to request Combine and Repack ?
Alternatively, if you feel that we would be unable to reduce the size of the parcels to make the combine and repack fee cost effective for you, we can offer a multi-piece shipment for some of our courier services.
Here you would just choose up to 15 packages to be added to your shipment and we would ship them out as multi-pieces under the same shipment number. This service is more cost effective than shipping the goods in separate shipments.
For this service the boxes would be shipped out together however not repacked and are dispatched in the same boxes they have arrived in, of course we would ensure that they are safe and secure for international transit. For this service there is no additional charge.
Many thanks,
Forward2me
Unverified Customer
27 May 2024
Unknown Shipment Details
Excellent service and customer attention. It was the first time I used this type of service but everything went smooth and the customer service people were very helpful.
Many thanks for the 5 star review :)
Unverified Customer
26 May 2024
Unknown Shipment Details
Great Service, Joyce was very good in replying, will use Forward2me again.
thank you
thank you
Many thanks for the 5 star review for Joyce❤️
Danyjay
25 May 2024
DHL Express Worldwide
D
Nice and good service and a fantastic customer support.
Hi Dany,
Many thanks for the 5 star review :)
Many thanks for the 5 star review :)
Unverified Customer
24 May 2024
Unknown Shipment Details
Joyce and Nica have made this entire experience so easy for me! They have been both kind and helpful, and most of all so patient with me and my requests! Also, they’ve been so fast with everything, it only took a day and a half to do everything. Would definitely recommend!
Many thanks for the 5 star review for Joyce and Nica.❤️
Unverified Customer
24 May 2024
Unknown Shipment Details
Great service. Fast and serious. A lot of thanks to Joyce and all the team of UK Warehouse
Many thanks for the 5 star review for Joyce❤️
Unverified Customer
24 May 2024
Unknown Shipment Details
Excellent service provided by agents Joyce, Honey and Kat
The entire process became easier with their coordination.
The experience was very good.
The website has a very good user interface.
Smooth and efficient service from start to finish
The UK delivery address worked perfectly when ordering from a UK-only supplier.
The order arrived in good condition to 9020-330 Madeira Island, Portugal
I recommend Forward2Me for parcel transportation.
The entire process became easier with their coordination.
The experience was very good.
The website has a very good user interface.
Smooth and efficient service from start to finish
The UK delivery address worked perfectly when ordering from a UK-only supplier.
The order arrived in good condition to 9020-330 Madeira Island, Portugal
I recommend Forward2Me for parcel transportation.
Many thanks for the 5 star review for Joyce, Kat and Honey.❤️
Unverified Customer
23 May 2024
Unknown Shipment Details
JOYCE me brindo ayuda y soporte en todo momento, fue muy servicial y cordial, excelente servicio
Many thanks for the 5 star review for Joyce❤️
Unverified Customer
23 May 2024
Unknown Shipment Details
Very responsive and supportive staff (particularly Nica) with my requests.
Many thanks for the 5 star review for Nica❤️
Unverified Customer
23 May 2024
Unknown Shipment Details
I am very satisfied with the support provided by Forward2Me to get my packages from the UK delivered to me in continental Europe. The service was efficient and stress free. Joyce and Nica were particularly helpful in answering all my questions and provided excellent customer service.
Many thanks for the 5 star review for Nica and Joyce.❤️
Unverified Customer
23 May 2024
Unknown Shipment Details
Nica Was nice and fast very helpful helping me with my package in USA warehouse
Many thanks for the 5 star review for Nica❤️
Unverified Customer
22 May 2024
Unknown Shipment Details
I've used their service a while ago and it was very satisfactory, recently I contacted them for some questions and the response of the person in charge (Regilyn) was quick and clear.
Many thanks for the 5 star review for Regilyn❤️
Unverified Customer
22 May 2024
Unknown Shipment Details
I give Regilyn 5 star rating. She has good communication skills and assisted me in my shipment to combine & repack! Many thanks
Many thanks for the 5 star review for Regilyn❤️
Neville
20 May 2024
UPS Express Saver
N
Purchases sent from Germany to New Zealand in promised timeframe
Many thanks for the 5 star review :)
Unverified Customer
20 May 2024
Unknown Shipment Details
Had items delivered to the German warehouse for onwards shipping to another EU country. As the parcel contained alcohol I needed to do a Combine & Repack but to get a quote I needed to contact them.
Unfortunately the parcel had to be repacked into two shipments which I was not aware of. I complained to their Customer Service team and after some time they agreed to refund me for one of the shipments as a good will gesture.
I found the customer service team to be excellent once I had put a poor review on TrustPilot. It is disappointing that the service was not as good up until that point though. I certainly think Forward2me could do with more Customer Service staff and being a lot more transparent with the fact that alcohol absolutely must be repacked into separate shipments.
Unfortunately the parcel had to be repacked into two shipments which I was not aware of. I complained to their Customer Service team and after some time they agreed to refund me for one of the shipments as a good will gesture.
I found the customer service team to be excellent once I had put a poor review on TrustPilot. It is disappointing that the service was not as good up until that point though. I certainly think Forward2me could do with more Customer Service staff and being a lot more transparent with the fact that alcohol absolutely must be repacked into separate shipments.
Hi Tim,
Thanks for the feedback. We are deeply sorry for falling short of your expectations.
We understand the urgency of your request and the importance of timely communication.
We believe this issue was now resolved.
We value your business and appreciate your patience. If there's anything else we can assist you with, please don't hesitate to reach out to us directly.
Many thanks,
Forward2me
Thanks for the feedback. We are deeply sorry for falling short of your expectations.
We understand the urgency of your request and the importance of timely communication.
We believe this issue was now resolved.
We value your business and appreciate your patience. If there's anything else we can assist you with, please don't hesitate to reach out to us directly.
Many thanks,
Forward2me
Unverified Customer
19 May 2024
Unknown Shipment Details
All was organized fine for my shipping by Joyce in the warehouse in Germany. Thank you very much :-)
Many thanks for the 5 star review for Joyce❤️
Unverified Customer
19 May 2024
Unknown Shipment Details
Serviceminded as allways, fast and friendly!
Many Thanks Jane !
Many Thanks Jane !
Many thanks for the 5 star review for Jane❤️
Unverified Customer
18 May 2024
Unknown Shipment Details
My shipment had multiple items with battery which was declined by the courier service to be shipped to my country of residence and Ms Joyce was kind enough to support to split the shipment and resolve the problem. Just clarify with customer service whether there is any quantity restrictions in shipping materials with inbuilt batteries to your country to avoid confusion.
Many thanks for the 5 star review for Joyce❤️
Unverified Customer
18 May 2024
Unknown Shipment Details
This is the second time I have been in contact with Jane.
She provides very efficient and pleasant assistance, answering all my questions and guiding me well through the various actions I needed to take.
Well done, Jane!
She provides very efficient and pleasant assistance, answering all my questions and guiding me well through the various actions I needed to take.
Well done, Jane!
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Jane.❤️
Cameron Powell
17 May 2024
FedEx Connect Plus
CP
Experience has been great
Many thanks for the 5 star review!
Unverified Customer
17 May 2024
Unknown Shipment Details
A very convenient service for ordering from UK websites and online stores that don't deliver to France. The customer service is very responsive and open to ideas and improvements. Special thanks to Kat, Nica, and Joyce :)
Hi Fhen,
Thanks for the feedback! Our team strives to provide excellent customer service, and it’s wonderful to know that Kat, Nica, and Joyce made a positive impact on your experience.
Thanks for the feedback! Our team strives to provide excellent customer service, and it’s wonderful to know that Kat, Nica, and Joyce made a positive impact on your experience.