Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Vignir Sverrisson
14 January 2017
DPD Classic
VS
Brilliant
Andrew Jong
14 January 2017
UPS Express Saver
AJ
Very responsive. Repacking was good. UPS was fast to Kuala Lumpur.
Peter Borschowa
13 January 2017
UPS Express Saver
PB
Great Service. Shipping is fast and communication was great. Was a little nervous being a first time customer, I will definitely use again!!
Federico Bria
13 January 2017
DHL Express Worldwide
FB
Excellent service unbelievably fast!
Antoine Eisele
13 January 2017
DHL Express Worldwide
AE
Really good service, support very responsive.
Only negative point : I didn't found how to cancel the insurance I took with DHL before paying.
Only negative point : I didn't found how to cancel the insurance I took with DHL before paying.
Jørn-Andre Bentzen
13 January 2017
DHL Express Worldwide
JB
Fast
GULNUR DARGA
13 January 2017
DHL Express Worldwide
GD
Perfect service, great communication. Thank you very much forward2me team.
D.P.
12 January 2017
DHL Express Worldwide
D
Forward2Me is always reliable when it comes to shipping and service!
Joaquim Varandas
12 January 2017
UPS Standard Single
JV
Good service. Fast shipping. Could have more cheaper options.
Anders Langeland
12 January 2017
DHL Economy Select
AL
The service was fast and I had no issues, response from customer service was fast as well. Thanks!
Muhammad
12 January 2017
DHL Express Worldwide
M
Reliable, trust worthy, can buy even expensive stuff and don't worry about the safety of your items. I wanted to give 5 stars but the shipping price is way too expensive which is the only down side.
Rimas Mickevicius
12 January 2017
DHL Express Worldwide
RM
Everything smooth and fast.
Jérémie Reyes-pastor
12 January 2017
DPD Classic
JR
I have receive my product without any problem. And the customer service is really good. I recommend it!
Unverified Customer
12 January 2017
Unknown Shipment Details
Hi,
<br/>
Many thanks for taking the time to provide us with your feedback relating to your recent shipment with us.
<br/>
I'm sorry to hear that your shipping costs have been higher then expected and believe this is due to the shipment containing items which are classed as dangerous goods by our couriers for shipping purposes.
<br/>
We are accredited to ship dangerous goods by undertaking a rigorous training schedule so we know how to re-package dangerous goods safely and complete the paperwork correctly. Couriers also have to take extra precautions and inevitably incur additional costs when handling dangerous items.
<br/>
For this service our couriers do add a surcharge in addition to shipping fees, this fee is simply passed on by us however is in addition to shipping costs.
<br/>
I'm you may not have been aware of these surcharges before receiving your item, we do have a section on our website which does explain about the additional costs for shipping these type of goods, please see the link below:-
<br/>
https://www.forward2me.com/dangerous-goods<br/>
<br/>
We do feel that overall we do offer value for money for shipping and hope that you will consider using our services again in the future.
<br/>
If you need any clarification for the costs involved with shipping this type of item again in the future or any other questions you may have please don't hesitate to get in touch with our customer services team at info@forward2me.com.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
<br/>
Many thanks for taking the time to provide us with your feedback relating to your recent shipment with us.
<br/>
I'm sorry to hear that your shipping costs have been higher then expected and believe this is due to the shipment containing items which are classed as dangerous goods by our couriers for shipping purposes.
<br/>
We are accredited to ship dangerous goods by undertaking a rigorous training schedule so we know how to re-package dangerous goods safely and complete the paperwork correctly. Couriers also have to take extra precautions and inevitably incur additional costs when handling dangerous items.
<br/>
For this service our couriers do add a surcharge in addition to shipping fees, this fee is simply passed on by us however is in addition to shipping costs.
<br/>
I'm you may not have been aware of these surcharges before receiving your item, we do have a section on our website which does explain about the additional costs for shipping these type of goods, please see the link below:-
<br/>
https://www.forward2me.com/dangerous-goods<br/>
<br/>
We do feel that overall we do offer value for money for shipping and hope that you will consider using our services again in the future.
<br/>
If you need any clarification for the costs involved with shipping this type of item again in the future or any other questions you may have please don't hesitate to get in touch with our customer services team at info@forward2me.com.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
Prezzi altissimi, ho dovuto rinunciare a ricevere l'oggetto in Italia. Mi hanno chìesto 66 sterline. Ho restituito l'oggetto al negozio in Inghilterra pagando 20 sterline! Assolutamente da evitare se bisogna spedire oggetti di poco valore! Chiedere prima un preventivo per evitare brutte sorprese!
Holger Habel
12 January 2017
DHL Express Worldwide
HH
Ganz toll gemacht! Lief vollkommen problemlos und zuverlässig ab.
Barbara
12 January 2017
DHL Express Worldwide
B
Excellent customer service, great communication, safely packed and super quick despatch. Very Happy - Thanks!
Steven Fisher
12 January 2017
DHL Express Worldwide
SF
Absolutely the best. I have tried to order from the U.K. and Europe many times...and failed. Most sites don't accept US credit cards. forward2me.com has delivered all that I've asked for.
Philip Anastasiadis
12 January 2017
DHL Economy Select
PA
Great experience!
Aish
12 January 2017
UPS Express Saver
A
Very happy with the service. Would recommend
Lara Liddell
12 January 2017
DHL Express Worldwide
LL
Always great service and very helpful over email too
Milos Dmitrovic
11 January 2017
DHL Express Worldwide
MD
Service was great, without any issue.
Aristomenis Georgakopoulos
11 January 2017
DHL Express Worldwide
AG
everything was fine
Pedro Nogueira
11 January 2017
DHL Express Worldwide
PN
Fenomenal serviço. Rápido e bem embalado. Sem nenhuma reclamação. Usarei os vossos serviços novamente.
Yvonne Nielsen
11 January 2017
DHL Express Worldwide
YN
Jeg vil virkelig anbefale mine venner at bruge forward2me ,
MICHAEL GREGORY
11 January 2017
DHL Express Worldwide
MG
Excellent efficiemt service. Esay website. Wpuld thproughly recommend.
Macarena Placencio-POUGNET
11 January 2017
DHL Economy Select
MP
MUy buen sistema, rápido y seguro.
Lastima q no acepte paypal!
Lastima q no acepte paypal!
Ivo Gorkic
11 January 2017
DPD Classic
IG
Nice Service
Michelle Lee
10 January 2017
DHL Express Worldwide
ML
Fast and straightforward. Would certainly use again. Would like to have a lower priced, slower delivery option if possible as well.
Georgios Logdanidis
10 January 2017
DHL Economy Select
GL
Fast shipping
Top quality packaging
But high cost
Top quality packaging
But high cost
ADIBAH MAZLAN
10 January 2017
DPD Air Classic
AM
Real deal and received my items safely. However, the overall shipping cost is quite pricey. Would be real great if there're more cost effective options.
Albert Lee Jones
10 January 2017
DHL Express Worldwide
ALJ
Please remove, eliminate, close and cancel my account.
Hi Albert,
<br/>
Many thanks for taking the time to review our services however I'm sorry to hear that you have provided us with a low star rating and wish to close your account with us.
<br/>
I'd really appreciate if you could contact me at info@forward2me to provide me with the full details why you are unhappy with our services so we can maybe rectify the situation.
<br/>
I look forward to hearing from you.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
Many thanks for taking the time to review our services however I'm sorry to hear that you have provided us with a low star rating and wish to close your account with us.
<br/>
I'd really appreciate if you could contact me at info@forward2me to provide me with the full details why you are unhappy with our services so we can maybe rectify the situation.
<br/>
I look forward to hearing from you.
<br/>
Kind Regards,
Tracy.
<br/>
Kathrin Schraml
10 January 2017
DHL Express Worldwide
KS
Really appreciated your service. Quick, easy and reasonably priced!
Mitch Marshall
10 January 2017
DHL Express Worldwide
MM
Thanks guys! Flawless service :)
Yury Tikhomirov
10 January 2017
DHL Express Worldwide
YT
Great experience! Everything was deliver in time and was in the excellent condition. Looking forward to use forward2me again when it is needed.
James R Van Horne
10 January 2017
DHL Express Worldwide
JRV
First ever order was a pair of jodhpurs, second was 4 pairs of jodhpurs, then a pair of riding boots, and recently 4 pairs of socks and a pair of gloves. Never an issue and this last order shipped very quickly! Great service. Will use again!
Claire Kwak
10 January 2017
DHL Express Worldwide
CK
Will never use the service again.
Hi,
<br/>
Many thanks for taking the time to review our services however I am disappointed to hear that have rated us with a one star and that you do not wish to use forward2me again.
<br/>
I see that you did have an issue with registering your address and with making payment for your initial shipment however I w<span>ould really appreciate if you would contact me at info@forward2me.com with the full details and any other problems you incurred using our service so we can try to rectify this.</span>
<br/>
I hope to hear from you soon.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
Many thanks for taking the time to review our services however I am disappointed to hear that have rated us with a one star and that you do not wish to use forward2me again.
<br/>
I see that you did have an issue with registering your address and with making payment for your initial shipment however I w<span>ould really appreciate if you would contact me at info@forward2me.com with the full details and any other problems you incurred using our service so we can try to rectify this.</span>
<br/>
I hope to hear from you soon.
<br/>
Kind Regards,
Tracy.
<br/>
Elio Caceres
09 January 2017
DHL Express Worldwide
EC
Everything went completely smoothly and easy. Excellent Service.
Rotem Shaltiel
09 January 2017
DHL Express Worldwide
RS
Very quickly
Jonathan Rowley
09 January 2017
DHL Express Worldwide
JR
Worked a treat, fast and convenient
Marie Wong
09 January 2017
UPS Express Saver
MW
Great customer service with prompt and accurate replies. Delivery is quick and on time.
Samantha
08 January 2017
UPS Express Saver
S
Package arrived quickly and there was no damage done to any of the items that I bought
Bence Szalai
08 January 2017
UPS Express Saver
BS
All went smooth and fast and managing my shipment was very convenient.
Stefan Theis
08 January 2017
DPD Classic
ST
Excellent Service
Joseph Mews
08 January 2017
DHL Express Worldwide
JM
Package was incorrectly measured and I was overcharged as a result. Customer service unwilling to make this right, very disappointed. You ripped me off once, but you lost a customer for life.
Hi,
<br/>
Thank you for taking the time to review our services however I'm disappointed to hear that we have entered incorrect dimensions for your parcel and therefore you have been overcharged.
<br/>
Please be assured that we would not overcharge you intentionally and I'm sorry if there has been a mistake when processing your package or a mis-understanding with our customer services whilst dealing with your complaint. If you would like to email the full details over to info@forward2me.com we will be happy to investigate this fully and if you have overpaid for shipping we certainly refund you for the over payment made.
<br/>
I hope this helps and we look forward to hearing from you so we can look into this further for you.
<br/>
Many thanks,
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
<br/>
Thank you for taking the time to review our services however I'm disappointed to hear that we have entered incorrect dimensions for your parcel and therefore you have been overcharged.
<br/>
Please be assured that we would not overcharge you intentionally and I'm sorry if there has been a mistake when processing your package or a mis-understanding with our customer services whilst dealing with your complaint. If you would like to email the full details over to info@forward2me.com we will be happy to investigate this fully and if you have overpaid for shipping we certainly refund you for the over payment made.
<br/>
I hope this helps and we look forward to hearing from you so we can look into this further for you.
<br/>
Many thanks,
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
Georgie Chen Weikang
08 January 2017
UPS Express Saver
GCW
Shipping is fast, but a little pricey.
Miltiadis Parcharidis
07 January 2017
UPS Standard Single
MP
Everything went completely smoothly and easy!
PAULO ASSIS GONÇALVES CALEJO RODRIGUES
07 January 2017
DHL Economy Select
PAG
Impeccable service but you have to pay attention to the postage because is not always the weight that counts also the size of the package.
Ali Hameed
07 January 2017
DHL Express Worldwide
AH
Attentive and quick service. Will use the service again.
David M
07 January 2017
UPS Express Saver
DM
Excellent service. Goods arrive safely as always
Bk Lim
07 January 2017
DHL Express Worldwide
BL
Service was good, a bit of a minor hiccup with the forwarding address since some websites don't accept it but overall it works. Was notified once the package arrived and shipping to my address was quick and easy.