Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Nadia Nordien-Cassiem
13 November 2017
UPS Express Saver
NN
Awesome service, on time delivery.
Fred Chung
11 November 2017
DHL Express Worldwide
FC
Prompt, accurate service with transparency to costs and fees. Will definitely use again!
Weyinmi Omamuli
10 November 2017
TNT Economy Express
WO
Great service, much better than any other mail forwarding offering I have come across so far - and you don't charge an arm and a leg just to send the packages on. Thanks.
Richard Szental
09 November 2017
DHL Express Worldwide
RS
First class
Emil Bailes
07 November 2017
DHL Express Worldwide
EB
Very good service, products were delivered promptly & intact
Noora Isopahkala
07 November 2017
DPD Classic
NI
Paketti tuli todella nopeasti ja helposti, mutta kuljetus oli tdella kallis.
Péter Régner
07 November 2017
DPD Classic
PR
Fast, precise, great!
Eva Boström
06 November 2017
DHL Economy Select
EB
Very easy and pleaseant expercience.
Ibrahim Alghamdi
06 November 2017
TNT Economy Express
IA
They are very expensive and very slow .... very bad experience
Stefan Paraskevas
06 November 2017
DPD Classic
SP
fast and reliable service, i'm very satisfied
Rachel Dial
06 November 2017
DHL Express Worldwide
RD
They responded to all of my emails rapidly!!! Excellent customer service!!!!!
Ana Belen Lopez Briones
06 November 2017
TNT Economy Express
ABL
Excelente servicio
Laura Hinkle
06 November 2017
DHL Express Worldwide
LH
I have never purchased through forward2me before and was worried about how well it would work. I am soooooo glad I tried them. Getting my address was very easy. Having my package delivered to them from Germany went smoothly. I received the package from them very quickly. I am very surprised and happy about how smoothly everything worked. It was also accomplished very quickly. Keep up the good work! And a big thank you
Lynette Rigsby
06 November 2017
DHL Express Worldwide
LR
Every time I have used forward2me they have had great service. My purchases have arrived packaged very well and quickly.
Tim Paehler
06 November 2017
DHL Express Worldwide
TP
Very usable and valuable service. Very transparent cost model.
Rodrigo Torres
06 November 2017
DHL Express Worldwide
RT
Rápido, cuentas claras, y fácil de manejar
guida vieira
06 November 2017
UPS Standard Single
GV
Sistema simples e eficaz. Timing perfeito
Gitte Elmegaard
06 November 2017
DPD Classic
GE
Effektiv og hurtig service. En god løsning, hvis den person eller det firma, man handler med ikke vil sende til Danmark
Adrian Aegler
06 November 2017
DHL Express Worldwide
AA
very fast and good service, Thank you!
Serge Aptekman
06 November 2017
DPD Classic
SA
Perfect service, very fast.
Gábor
06 November 2017
DPD Classic
G
Everything went smooth and quick.
Mateusz Majka
06 November 2017
UPS Standard Single
MM
Very good and reliable.
GIORGOS PAPANIKOLAS
06 November 2017
UPS Standard Single
GP
fast service, quick and helpful answers through emails.
MpchBrwn .
06 November 2017
DHL Express Worldwide
M.
Perfect service . Quick and Easy
Quentin Girault
06 November 2017
DHL Economy Select
QG
Simple and very fast ! Packet was relatively well packed
Ibtisam ALomar
06 November 2017
DHL Express Worldwide
IA
Fast shipping within two days was connected
Paw Pokorni
06 November 2017
DHL Express Worldwide
PP
Really easy to use and fast delivery.
Dan
06 November 2017
UPS Standard Single
D
Clear and precise answers to questions on costs and how their system works. Purchase completely rapidly and a large fragile parcel arrived double boxed in excellant condition.
Xavier Lambrix
06 November 2017
DHL Express Worldwide
XL
Everything went well as expected. Although they say processing can take some time, my product was send just a few hours after it arrived. Price, payment, communication, ... all was perfect.
kate
06 November 2017
DPD Classic
K
Great service, things proceeded very smoothly, forward2me kept me posted along the way, all very clear and efficient.
Natalia Yuill
06 November 2017
UPS Express Saver
NY
Very quick and efficient.
Michael Birkebæk Jensen
06 November 2017
DPD Classic
MBJ
The process was speedy and transparent
Angela Tam
06 November 2017
DHL Express Worldwide
AT
Customer service is very good, quick response and very helpful staffs.
Leanne Holland
06 November 2017
DHL Express Worldwide
LH
I thought your service whilst good was very expensive and I would hesitate to use it again.
shin ota
06 November 2017
UPS Express Saver
SO
関税で止められても迅速に対応
Tomer Levy
06 November 2017
DHL Express Worldwide
TL
Excellent service. will use again
Philip Kallenos
06 November 2017
TNT Economy Express
PK
Fast service and the shipping rates were logical.
KARTHIGA karalasingham
06 November 2017
DHL Express Worldwide
KK
The team is doing really good job by forwarding parcels to different country not just Uk. very fast response. keep up the good work.
Hudson Truss
06 November 2017
DHL Express Worldwide
HT
I understand that the business is forwarding items so there has to be some profit, however I feel that the price for shipping is far too expensive. When I bought the product from Ebay, the seller was willing to send it to me in the USA for 10￡. I sent it to the forwarding site thinking that it might be the same price if not cheaper, to my shock the cheapest shipping was 31￡.
Another thing that I had trouble with was no matter how many times I tried to enter my card information, the site wouldn't accept it. Customer support wasn't really able to help me either, it appeared to be a problem with the site. I had to make a PayPal account just so that I could pay for shipping.
Another thing that I had trouble with was no matter how many times I tried to enter my card information, the site wouldn't accept it. Customer support wasn't really able to help me either, it appeared to be a problem with the site. I had to make a PayPal account just so that I could pay for shipping.
Hi,
<br />
Many thanks for taking the time to provide us with your feedback regarding the service you have received from forward2me.
<br />
I'm really sorry to hear that you have found the cost of shipping your parcel via our services more expensive than expected however we do feel that we offer a value you for money shipping fee for the service we offer.
<br />
The service we have offered is a premium, fully tracked, door to door service with a courier, I'm thinking that the service you were offered via eBay may have been for a standard untracked international service. The cost of shipping also includes the use of your forward2me address, the acceptance, processing and dispatch of your goods including any export paperwork required for shipping.
<br />
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight, this is called the volumetric weight. Only on occasions when the actual weight is greater than this volumetric weight would the shipping fees be calculated on the actual weight. I see from the parcel you have recently shipped that the shipping costs were calculated on the volumetric weight.
<br />
We do offer a combine and repack service for when a parcel arrives in a larger box than necessary for shipping, this service may be of interest to you in future and help reduce your overall shipping costs. This service should be available in your account when a parcel has been received to your inbox and requesting this service will ensure that you obtain the maximum value for shipping.\n\nI'm also sorry that you had so many issues with making payment via card, I know this must have been very frustrating for you. We have experienced a few technical issues with card payments on our upgraded website however our developers are working to resolve these issues, if you experience this problem again in the future please don't hesitate to get in touch with our customer service team and we will do our very best to resolve them for you.
<br />
I hope the information I have provided goes some way in explaining how shipping fees are calculated and hope that you will consider using our services again in the future.
<br />
Kind Regards,
<br />
Tracy.
<br />
Many thanks for taking the time to provide us with your feedback regarding the service you have received from forward2me.
<br />
I'm really sorry to hear that you have found the cost of shipping your parcel via our services more expensive than expected however we do feel that we offer a value you for money shipping fee for the service we offer.
<br />
The service we have offered is a premium, fully tracked, door to door service with a courier, I'm thinking that the service you were offered via eBay may have been for a standard untracked international service. The cost of shipping also includes the use of your forward2me address, the acceptance, processing and dispatch of your goods including any export paperwork required for shipping.
<br />
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight, this is called the volumetric weight. Only on occasions when the actual weight is greater than this volumetric weight would the shipping fees be calculated on the actual weight. I see from the parcel you have recently shipped that the shipping costs were calculated on the volumetric weight.
<br />
We do offer a combine and repack service for when a parcel arrives in a larger box than necessary for shipping, this service may be of interest to you in future and help reduce your overall shipping costs. This service should be available in your account when a parcel has been received to your inbox and requesting this service will ensure that you obtain the maximum value for shipping.\n\nI'm also sorry that you had so many issues with making payment via card, I know this must have been very frustrating for you. We have experienced a few technical issues with card payments on our upgraded website however our developers are working to resolve these issues, if you experience this problem again in the future please don't hesitate to get in touch with our customer service team and we will do our very best to resolve them for you.
<br />
I hope the information I have provided goes some way in explaining how shipping fees are calculated and hope that you will consider using our services again in the future.
<br />
Kind Regards,
<br />
Tracy.
Jamaludin Pandu
06 November 2017
DHL Express Worldwide
JP
my packages you cheating , and my loss 12.000 GBP,
i want refunds my items to retail john lewis
I have verified and complicated, but they did not send me my goods ......, me and my friend suffered a loss of 12000 GBP, please resolve soon ,,,, or return it to the seller so I can claim a refund for all the goods that.
i want refunds my items to retail john lewis
I have verified and complicated, but they did not send me my goods ......, me and my friend suffered a loss of 12000 GBP, please resolve soon ,,,, or return it to the seller so I can claim a refund for all the goods that.
Hi,
<br />
I'm sorry to hear that you are unhappy with the service we have provided you however as you are aware there have been some issues with your account which we are trying to resolve. Please be assured that we have no intention of you experiencing any kind of loss with your purchases and once all the goods have been returned to the seller you should receive a full refund from them.
<br />
Many thanks,
<br />
Kind Regards,<br />Tracy.
<br />
I'm sorry to hear that you are unhappy with the service we have provided you however as you are aware there have been some issues with your account which we are trying to resolve. Please be assured that we have no intention of you experiencing any kind of loss with your purchases and once all the goods have been returned to the seller you should receive a full refund from them.
<br />
Many thanks,
<br />
Kind Regards,<br />Tracy.
Mike McKeever
06 November 2017
DHL Express Worldwide
MM
I needed to execute an eBay transaction in the UK, but the buyer would not ship internationally. Forward2me allowed me to win the bid and participate as though I were located in England.
CORNELIU L IONESCU
06 November 2017
DHL Express Worldwide
CLI
reliable and fast service
Raymond Woon
06 November 2017
DPD Air Express
RW
The service is very good, but the pricing for the service is way higher than all other forwarders (Borderlinx , aramex and etc). It will be good if the pricing is lower and have free repacking service included which other forwarders are giving.
Tobias Fahrig
06 November 2017
UPS Express Saver
TF
holding time is a bit too short and could be extended
John Goettl
06 November 2017
DHL Express Worldwide
JG
Extremely fast service.
Friendly to email.
The best way to get Mathmos Lava Lamps shipped to USA.
Have used their forward services in the past, and will again in the future.m
5 star shipping.
Friendly to email.
The best way to get Mathmos Lava Lamps shipped to USA.
Have used their forward services in the past, and will again in the future.m
5 star shipping.
greenmnms
06 November 2017
DHL Express Worldwide
G
I'm very happy with foward2me's service forwarding packages from UK to Hong Kong. The pricing is reasonable, and the shipping is lightening fast with easy and reliable tracking. Thank you.
susan turner
03 November 2017
DHL Express Worldwide
ST
excellent Always polite and efficient and helpful no matter what the problem is.
Amanda Lambert
03 November 2017
DHL Express Worldwide
AL
Rates are a lot more expensive than they nees to be because if how rates are calculated.
John Everton
03 November 2017
DHL Express Worldwide
JE
It was so easy to set up and operate the account. Delivery to the US took only a few days.
Stephen Jones
03 November 2017
DHL Express Worldwide
SJ
Great service, a little expensive but they deliver!