Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Patrick Au
27 December 2017
TNT Economy Express
Wilson Santos
26 December 2017
TNT Economy Express
WS
As usual a great, fast and perfect service. Shipping only took a couple of days. 100% recommended
Paweł Jacewicz
26 December 2017
TNT Economy Express
PJ
Even if the service is not cheap it's worth every penny. Everything went smoothly and super fast. Even at Christmas season packages arrive very quickly, like mine arrived a day ahead of time. In the meantime the service helped me in replacing one of the items and that was also a great job and no-worry experience. I give my full recommendation!
Nikolaj Jørgensen
26 December 2017
UPS Standard Single
NJ
Didn't think it would have been this easy, but it was. I would highly recommend this site for anyone else.
Yanggay
26 December 2017
DHL Express Worldwide
Y
Fast shipping and well-packed!
ZANAREYAH SALIM
26 December 2017
DHL Express Worldwide
ZS
Great service, fast response, will repeat your service again!
Arijit Chowdhury
26 December 2017
DHL Express Worldwide
AC
It was very exciting to find a service that would let me get foodstuffs from the UK. The first 2 times were excellent.
The third time I did not go through with my purchase. Why? Because I was put off by my interaction with customer service.
Everything was fine, prompt efficient response. As a suggestion though, we just want you to get our package and forward it. Don't tell me you won't send items that need refrigeration or any such negatives. We don't care. We know what we ordered. We just want you to forward it, your job. Don't tell me about anything negative. Obviously open it, check make sure no contraband. Other than that, forward it. I did not ask about refrigeration, etc, so don't tell me about it. Not your problem, it is my problem. So I didn't order again.
The third time I did not go through with my purchase. Why? Because I was put off by my interaction with customer service.
Everything was fine, prompt efficient response. As a suggestion though, we just want you to get our package and forward it. Don't tell me you won't send items that need refrigeration or any such negatives. We don't care. We know what we ordered. We just want you to forward it, your job. Don't tell me about anything negative. Obviously open it, check make sure no contraband. Other than that, forward it. I did not ask about refrigeration, etc, so don't tell me about it. Not your problem, it is my problem. So I didn't order again.
Jennifer Mees-Boger
25 December 2017
DHL Express Worldwide
JM
The service works excellent to get want you want from another country.
Angela Ashcroft
25 December 2017
DHL Express Worldwide
AA
Excellent, timely and trustworthy. I rely very much on forward2me to deliver the goods that I buy
Jan Einar Tamber
25 December 2017
DHL Express Worldwide
JET
Fast shipping
Laurent BREYTON
25 December 2017
DPD Classic
LB
Fast, not too expensive. Most likely would repeat business.
Dennis Mc Connell
23 December 2017
DHL Express Worldwide
DMC
The system worked so well the goods arrived in New Zealand in 7 days
Rodrigo Zeppini
22 December 2017
UPS Standard Single
RZ
Everything went smooth. They received the products from the shop and shipped to me quickly and well packaged.
Takashi Sato
22 December 2017
UPS Express Saver
TS
Thanks
Renato Duarte
21 December 2017
DHL Express Worldwide
RD
Fast Re-Shiping all ok
Baldvin Ósmann
21 December 2017
TNT Economy Express
B�
Quick, easy and fair price.
Yoglark Sittiwanchai
19 December 2017
UPS Express Saver
YS
The shipping is fast and customer service is excellent. The shipping cost might be a bit overpriced but I feel that is worth to trade off with reliable service.
Vuk Drobnjak
18 December 2017
UPS Express Saver
VD
Sheer perfection!!!!
Love you guys!
Thank you so much!
Vuk Drobnjak
Serbia
Love you guys!
Thank you so much!
Vuk Drobnjak
Serbia
Fabrizio Simona
18 December 2017
UPS Standard Single
FS
Service simple et rapide, aucun souci.
C’est comme si mon produit était arrivé directement depuis le fournisseur. Service génial et pratique.
Merci à l’équipe de Forward2Me !
C’est comme si mon produit était arrivé directement depuis le fournisseur. Service génial et pratique.
Merci à l’équipe de Forward2Me !
diana saad
17 December 2017
UPS Express Saver
DS
Experience was fine. Way too expensive. Shipping was more than the items i purchased. Very expensive.
Chris Milenkovic
15 December 2017
DPD Air Express
CM
Great efficient service all round!
MUSTAFA ALFARHAN
14 December 2017
UPS Express Saver
MA
I put the correct address, weight and dimensions in the website before placing the order and it gave me about 20 pounds. However, when the shipment arrived it costed me 55 pounds to ship it. That's a very huge difference.
Hi,
<br />
Many thanks for taking the time to review our services however I'm sorry to hear that shipping costs for your item were more than expected.
<br />
I'm thinking that you may have seen the budget untracked service on our website which offers a similar price to the amount you have stated for the size of package you have shipped however this service is only available for goods under the value of £20.
<br />
I see that the package you have shipped is higher in value than this amount therefore the service would not have been available to you seeing as the value of the goods were higher than this amount. Therefore you have chosen one of the fully tracked door to door courier services which was more expensive than this service.
<br />
I also see that the package was received from Amazon and this company do tend to ship goods in larger boxes than necessary, therefore we may have been able to reduce the size of the package for shipping via our combine and repack service. This service is available to our customers for a cost of £2 per package however this service can significantly reduce the cost of shipping if we are able to reduce the size of the shipping box.
<br />
I hope you will consider using our services again in the future however if you find that your shipping quote is higher than expected please don't hesitate to get in touch with our customer service team and we will be happy to assess your parcel to see if we can make any savings with the combine and repack service.
<br />
Kind Regards,
<br />
Tracy.
<br />
Many thanks for taking the time to review our services however I'm sorry to hear that shipping costs for your item were more than expected.
<br />
I'm thinking that you may have seen the budget untracked service on our website which offers a similar price to the amount you have stated for the size of package you have shipped however this service is only available for goods under the value of £20.
<br />
I see that the package you have shipped is higher in value than this amount therefore the service would not have been available to you seeing as the value of the goods were higher than this amount. Therefore you have chosen one of the fully tracked door to door courier services which was more expensive than this service.
<br />
I also see that the package was received from Amazon and this company do tend to ship goods in larger boxes than necessary, therefore we may have been able to reduce the size of the package for shipping via our combine and repack service. This service is available to our customers for a cost of £2 per package however this service can significantly reduce the cost of shipping if we are able to reduce the size of the shipping box.
<br />
I hope you will consider using our services again in the future however if you find that your shipping quote is higher than expected please don't hesitate to get in touch with our customer service team and we will be happy to assess your parcel to see if we can make any savings with the combine and repack service.
<br />
Kind Regards,
<br />
Tracy.
Yusuf Jamal
13 December 2017
UPS Standard Single
YJ
Good and quick.
Brandon Corum
12 December 2017
DPD Air Express
BC
Nice packaging and quick shipping
Daniel Helms
11 December 2017
UPS Express Saver
DH
I admit that I was initially skeptical about using forward2me since I hadn’t heard of them before and I found them during an internet search for shipping packages to the USA from the UK. A few adds for different companies showed up, so I did some research on each one and I felt that forward2me had the best customer service reviews. I made an account, was given my personal UK address, I chose to use their personal shopper service since I wanted to order an item off of an online shopping show that only had an item I was wanting on their UK website and they didn’t accept USA credit cards. I gave forward2me the detail information about the item I was wanting, they immediately contacted me about an error I had made concerning insurance on the item I was wanting and how forward2me works and helped me correct it. I paid them for the item I was wanting and for their personal shopper services. I was able to keep updated through their website on my order which was placed immediately. I started to get a little concerned when it seemed to be taking longer that I was expecting for my item to be shipped to my forward2me address from the online shopping company. I finally decided to contact forward2me about my concern and they contacted the online shipping company which gave them an estimate on when my item would be shipped to them. Forward2me received my item and contacted me to find out how I wanted to proceed with shipment. I chose my preferred shipping company and paid the fee to forward2me and my item was shipped immediately. I was able to track my package through the shipping companies provided tracking number as well as through forward2me website if needed. My package arrived as scheduled and in wonderful condition. I was very glad and satisfied that a took a chance on forward2me and will definitely use them again if needed.
scott wiggins
11 December 2017
UPS Express Saver
SW
totally professional and will recommend to anyone
Jamie Ritchie
11 December 2017
UPS Express Saver
JR
Great service, quick turn around time. Pleasure to deal with employees via email. Highly recommend.
Geoff Byrne
11 December 2017
DHL Express Worldwide
GB
It worked perfectly, the package was the best packed I have seen and couldn't have been safer
Michele Citterio
10 December 2017
DPD Classic
MC
Very happy returning customer here. I've forwarded four shipments to Denmark this year and every time Forward2me's service has been excellent. In at least one occasion they significantly improved the horrible packaging job done by the seller of some delicate instrument, at no extra cost nor delay and without even mentioning it.
This is by far the best company of this kind I've dealt with in the UK and anywhere else.
This is by far the best company of this kind I've dealt with in the UK and anywhere else.
Mark
10 December 2017
UPS Express Saver
M
Manually found the cheapest shipping quote, as I had very large parcels coming to Australia. Called back, confirmed pricing, and followed up. Excellent service.
Francesco Paolini
09 December 2017
DPD Classic
FP
Fast and safe. Worth the money
Philippa Thompson
09 December 2017
UPS Express Saver
PT
This service was so easy to use. I set it up online and my parcel was delivered efficiently. I will definitely use it again
Krisztian Krausz
08 December 2017
DPD Classic
KK
Super service. Fast and cheap.
Tony Winters
08 December 2017
UPS Express Saver
TW
They did an awesome job getting my package to me securely and safely. Will use anytime
Giorgos Toitos
07 December 2017
DPD Air Classic
GT
ok ,a little bit expensive
Juan Manuel Puyo Negret
05 December 2017
DPD Classic
JMP
Got my packages as expected no delays or problems. Highly recommended.
Jose Carlos Caetano
03 December 2017
TNT Economy Express
JCC
Good service as usual.
This time I requested for photos of the packages and worked great.
This time I requested for photos of the packages and worked great.
Inês Paler
02 December 2017
TNT Economy Express
IP
Fast, simple and not crazy expensive
ugo berio
02 December 2017
DPD Classic
UB
Ottimo servizio, rapido e preciso. Buona anche la comunicazione. Qualche difficoltà essendo la prima volta capire le sequenze del sito.
Lex Houwaart
01 December 2017
DPD Classic
LH
Great service. Transparent service, fast shipping and great handling.
Karina Snapova
30 November 2017
DPD Classic
KS
Very fast shipping everything was okay just the shipping costs I think it's kinda expensive.
Santiago Vizuete
30 November 2017
TNT Economy Express
SV
Safe and reliable.
Attila Behan
29 November 2017
DPD Classic
AB
Great service.
Reliable and timely at an acceptable price.
Reliable and timely at an acceptable price.
Mohamed Hassan
28 November 2017
TNT Express Non-Docs
MH
I have had a few parcels shipped through forward2me, can’t say that I can fault them in any way, speed at which they organise, repack and ship your parcel is perfect, customer care extremely helpful and always respond within 24hrs. Highly recommend them !!!
Andre M.
26 November 2017
DHL Economy Select
AM
My Second time using Forward2me Services, and could not be more happy ! All parcels arrived quite fast and in perfect condition :)
Michiel Hoogeboom
24 November 2017
TNT Economy Express
MH
When in need of a reliable parcel forwarding service that can handle purchases from eBay UK, look no further than Forward2Me. They provide you with a UK based address and whenever a parcel arrives at that address, you get a notification. A variety of postal services can be selected in an easy to use website to specify how the parcels should be delivered. Works like a charm every time !
Rainer Riegler
24 November 2017
DPD Classic
RR
Schnelle Lieferung und ohne Probleme
Maurizio
23 November 2017
DHL Express Worldwide
M
As a first time customer I couldn't be more satisfied. My parcel was delivered at their premises on Monday late afternoon. It was in my own hands on Wednesday morning!
I also happened to contact them for a few questions. They kindly replied within a few hours. Look no further. Forward2Me is able to provide top class services to their customers
I also happened to contact them for a few questions. They kindly replied within a few hours. Look no further. Forward2Me is able to provide top class services to their customers
Jose Alves
22 November 2017
DHL Express Worldwide
JA
Porque raio tenho de deixar obrigatoriamente um cometário? Não chega as 5 estrelas?
Svana Huld Linnet
22 November 2017
TNT Economy Express
SHL
Easy, fast and excellent service
<br />
Many thanks for taking the time to review our services however I'm sorry to hear that you are not happy with the service you have received from TNT.
<br />
I do see that there was an early delay with the delivery of your parcel however it appears from the tracking it does show that TNT did make up for the delay and attempted the delivery of your parcel on 22nd December however you were not available to receive this.
<br />
I know it is difficult to be available sometimes for deliveries and I know it must have been disappointing that you did not receive the delivery by Christmas however the tracking is now showing as delivered today 27.12.17. Please contact our customer service team at info@forward2me.com if this is not the case and we will be happy to look into this further for you?
<br />
We do offer shipping via other couriers such as DHL and UPS to your country who make work better for you and provide a quicker transit time if required.
<br />
I hope this information assists you for future shipments however if you need any further assistance if your shipment has not yet been received please don't hesitate to get in touch.
<br />
Kind Regards,
<br />
Tracy.