Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Stephanie Kwok
03 February 2018
DHL Express Worldwide
SK
My package was held for four days without any communication. When I messaged their customer service they said they couldn’t ship it to me because I was in Canada. I’m not, not sure how that got mixed up. They corrected his very quickly overnight and my pacakage was ready to go the next day. Very quick and friendly responses after you reach out, wonderful forwarding service.
Mimi Wu
03 February 2018
UPS Express Saver
MW
Excellent. I have used forward2me a few times to ship to Hk. They are excellent and very fast turnaround to send my packages. The latest shipment they forwarded to me within an hour after I placed the ship request and I got it via dhl like 1-2 days later. Can’t get any better than this!
Peter Lyng
02 February 2018
DPD Classic
PL
Deres setup fungere fint, men den estimerede forsendelse er ofte længere end oplyst. Når jeg vælger 2 dages levering med fx TNT, så tager det min. 3 dage, da der går lidt tid for pakken bliver registreret, afhentet osv. Så de 2 er kun den effektive forsendelsestid....men forbrugeren tænker jo kun på hvornår modtager jeg pakken.
Hi,\n<br />\nMany thanks for taking the time to provide us with your feedback regarding the service you have received from forward2me.\n<br />\nWe're pleased to hear that overall you are happy with our site however sorry that shipping your goods has taken a little longer than expected. We do rely on the courier provided us with the estimated transit time for shipments however dependent on when payment is received sometimes a shipment may leave us the following day as we have cut off times for our courier collections.\n<br />\nI hope this helps explain the reason why the dispatch of your parcel may have taken a little longer than expected however if you have any further questions please don't hesitate to contact our customer services team at info@forward2me.com who will be happy to assist you with your questions.\n<br />\nKind Regards,\nTracy.
Frederik Christiansen
02 February 2018
DPD Classic
FC
Good service. But the shipping prices are high compared to direct shipping
cy lee
02 February 2018
TNT Economy Express
CL
excellent service
would recommend unreservedly
would recommend unreservedly
Quentin Love
02 February 2018
DHL Express Worldwide
QL
Nothing but great things to say about this service. Great customer service and always received my packages in a timely manner!
Daniel Filchev
01 February 2018
UPS Standard Single
DF
I have used the service many times, works well.
Ronald Janssen
01 February 2018
DHL Economy Select
RJ
Perfect communication, perfectly packed and shipped!
FAUSTO TREMOLADA
01 February 2018
DHL Express Worldwide
FT
Great service, fast with more helpful services.
Mineko Okamura
01 February 2018
UPS Express Saver
MO
prompt reaction, easy to use.
Yana Kazachkova
01 February 2018
DHL Express Worldwide
YK
Very nice service. Quick shipping and reasonable prices.
Ragnhild Hasle
01 February 2018
TNT Economy Express
RH
Difficult to fins information and what needed to be done online
Michael Vollmer
31 January 2018
DHL Express Worldwide
MV
Great service! I wanted an item that is not shipped to the USA. So I had it shipped to forward2me. DHL delivered the package within two days. Couldn't ask for better service!!
Dennis Hahn
31 January 2018
DPD Classic
DH
Excellent forwarding company!
Juan Velez
31 January 2018
UPS Express Saver
JV
Good service I am happy with and will try again in the future.
João Ribafeita
30 January 2018
DHL Economy Select
JR
Good service.
However, DHL Parcel's service is getting worse and more expensive.
However, DHL Parcel's service is getting worse and more expensive.
João Ribafeita
30 January 2018
DHL Express Worldwide
JR
Good service
Sam
30 January 2018
DPD Classic
S
Very good Service and super fast. I have used services like these before, but they outshine them easily. The only thing that might do some improving is the shipping costs. If they could negotiate better prices that would be a five star then :)
Gianluca Marini
30 January 2018
UPS Standard Single
GM
As their 'usual' fast, kind and extremely helpful to manage my shipment (a down jacket). Many thanks!!
Auður Halldórsdóttir
30 January 2018
DHL Express Worldwide
AH
Exellent and quick service.
Fuminori KATSUKAWA
30 January 2018
DHL Express Worldwide
FK
Nice!
Sancia West
30 January 2018
TNT Economy Express
SW
forward2me provided the service I needed. I wanted something that I could only get with a UK address and I was able to purchase it. Signing up and using the service was easy. The postage rates were as I expected, which was a reasonable amount given it was such an enormous box! Communication was good and I knew when the item was received and then forwarded on to me.
SEV ATAMIAN
29 January 2018
TNT Economy Express
SA
A simple and efficient service that notified me every step and what was needed to proeeed..
I am interested in see how the repacking for multiple items and helping with costs saving will go.
I am interested in see how the repacking for multiple items and helping with costs saving will go.
Lawrence Dart
29 January 2018
DHL Express Worldwide
LD
Easy to set up and deal with. Fast. Good value.
Kay-Uwe Bauersfeld
29 January 2018
DPD Classic
KB
Absolut empfehlenswert ! Top Service und super Kommunikation ! Sehr gerne wieder ?
Vesa Saksi
29 January 2018
TNT Economy Express
VS
Excellent service, as always.
Elena Colombo
29 January 2018
DHL Express Worldwide
EC
Servizio molto utile per ricevere merce che viene consegnata solo nel Regno Unito , sito chiaro, prezzi molto onesti e diverse opzioni tra cui scegliere
Jørn Stangeland
29 January 2018
DHL Express Worldwide
JS
Good and fast, when you need a UK adresse for shopping.
Levitia Sinurat
29 January 2018
DHL Express Worldwide
LS
Very satisfied, will be using Forward2Me again :D
Julia Wright
29 January 2018
DPD Air Classic
JW
The service is well run, good communications, prompt and reasonable with their postage.
Tore Jakob Nesse
29 January 2018
DHL Economy Select
TJN
Fast and reliable! Superb communication!
Marie Wong
29 January 2018
UPS Express Saver
MW
Prompt delivery, very reliable!
Gotti Sambwani
29 January 2018
DPD Air Express
GS
Very good service.
Mayank Parekh
29 January 2018
DHL Express Worldwide
MP
It was great. I have no complaints. I could not believe how easy it was.
Akiko Miyazaki
28 January 2018
UPS Express Saver
AM
よく利用させていただいておりますが、非常にスピーディで、きめ細かなカスターマーサポートに驚いております。サービスは日本が一番なんて思っておりましたが、そんな考えを覆します。最高水準のサービスに感謝の思いと大きな敬意を抱きます。
I am a heavy user of Forward2me. Very quick and professional response. I am truly satisfied with their customer support. I have always had the idea that Japanese are the best at customer's satisfaction, but have learned it is not neccessarily true. Forward2me overwhelms Japanese standards. I really respect and appreciate their proficiency.
I am a heavy user of Forward2me. Very quick and professional response. I am truly satisfied with their customer support. I have always had the idea that Japanese are the best at customer's satisfaction, but have learned it is not neccessarily true. Forward2me overwhelms Japanese standards. I really respect and appreciate their proficiency.
Mark Kerruish
28 January 2018
DHL Express Worldwide
MK
Speedy delivery (delivered on a Sunday which was very convenient for me). The Packaging was also extremely thorough which led to there being 0 damage to my shoe box. There was even a signed card inside it from them. Overall a great experience and I am definitely using them again.
Danica van de Velde
27 January 2018
DHL Express Worldwide
DVD
Super prompt and professional service. I was particularly assisted by a member of the team named Tracy, who was very helpful and delightful to deal with.
E. van der Horst
26 January 2018
DHL Economy Select
EVD
Everything was done with precision. Great support response with my wishes for a difficult to transport product. In the end it all worked out superbly. I Highly recommend this service.
ALIPIOS, LDA (VAT PT501255176)
26 January 2018
DHL Express Worldwide
AL(
Perfect and Fast Service! I will use again and will recommend it to my friends!
Emlom Kaba
26 January 2018
DPD Classic
EK
ok
Jari Vanttinen
26 January 2018
DHL Express Worldwide
JV
Delivery was really fast!
Juan Manuel Puyo Negret
26 January 2018
DPD Classic
JMP
It is a very convinient and good service. I have use the service several times and it is always on time and the delivery was fast. The goods orderred and forwarded ny them have been in good condition every time.
roman chekanenko
26 January 2018
TNT Economy Express
RC
Great service fast shipment
Frederik Schmidt
25 January 2018
DHL Express Worldwide
FS
Very fast and easy to use. They received the package a Monday and it was sent Tuesday morning, so I could pick it up Thursday in Denmark.
ima sobri
25 January 2018
DHL Express Worldwide
IS
Feedback to customer
Bruno Quina
25 January 2018
TNT Economy Express
BQ
I was very pleased with the company service. It was very fast and secure. The customers help team was very nice.
Moshe Matitya
25 January 2018
DHL Express Worldwide
MM
I have used Forward2me.com several times. Their service is prompt and fast. When I contact their customer service, I always get an immediate response. Once (not this time), I had a problem involving unreasonable surcharges charged by the shipping company (not Forward2me itself), and Forward2me gave me a generous discount to compensate for it, even though the problem hadn't been from their end.
Oleg Shevchenko
24 January 2018
UPS Express Saver
OS
Five stars
Eirini Sioni-kore
24 January 2018
UPS Express Saver
ES
the best experience ever very fast and perfect i use every day
Balazs Kiss
24 January 2018
DPD Classic
BK
On the positive side - the service itself is quick, there's a wide selection of currier services to choose from. Web interface works well, the customer service is also helpful and responsive.
Improvement needed - the packaging quality for big shipments. The warehouse is not prepared with big and sturdy boxes, the original shippment boxes are re-used and they do not provide enough protection for the goods. I suggest to add an option for sturdy packaging (even with a small extra fee), and/or keep inner cardboard boxes to protect the goods. Insurance always covers the damages but it'd be good to avoid the whole procedure.
Improvement needed - the packaging quality for big shipments. The warehouse is not prepared with big and sturdy boxes, the original shippment boxes are re-used and they do not provide enough protection for the goods. I suggest to add an option for sturdy packaging (even with a small extra fee), and/or keep inner cardboard boxes to protect the goods. Insurance always covers the damages but it'd be good to avoid the whole procedure.
Many thanks for taking the time to provide us with your feedback regarding the service you have received from forward2me, we always welcome feedback from our customers and do try to take on board their comments.
<br />
We always try to ensure that any package that leaves our warehouse is safe and secure to avoid damage during transit. We are reliant on our couriers to handle you packages carefully but do our very best to reduce the risk of damage. With Combine and Repack requests we are always trying to reduce the cost of shipping for our customers by reducing the overall package volume but at the same time making sure the boxes used are sufficient to protect the items inside. I have taken your suggestion on board regarding stronger packaging materials such as boxes that will help reduce damage to items and thank you again for your feedback
<br />
Kind regards,
<br />
James
<br />
forward2me - Warehouse Supervisor
<br />
We always try to ensure that any package that leaves our warehouse is safe and secure to avoid damage during transit. We are reliant on our couriers to handle you packages carefully but do our very best to reduce the risk of damage. With Combine and Repack requests we are always trying to reduce the cost of shipping for our customers by reducing the overall package volume but at the same time making sure the boxes used are sufficient to protect the items inside. I have taken your suggestion on board regarding stronger packaging materials such as boxes that will help reduce damage to items and thank you again for your feedback
<br />
Kind regards,
<br />
James
<br />
forward2me - Warehouse Supervisor