Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Colin Simpson
03 August 2018
DHL Express Worldwide
CS
Responses to questions were provided quickly. The range of couriers was limited at the time - due to new Australian laws - but I was told this should have improved
Pierfrancesco Pelliccia
02 August 2018
UPS Standard Single
PP
accurato e puntuale, spedizione veloce.
Shai Gilboa
02 August 2018
DHL Express Worldwide
SG
Great quick service.
antonia
02 August 2018
UPS Standard Single
A
They deliver safe and in time everything I have placed for delivery.
Balázs Mogyoródi
02 August 2018
DPD Classic
BM
Supercool and very fast service! Now i am able to buy very rare ebay items! Thx All!
Remus
02 August 2018
UPS Standard Single
R
Excellent forwarding services. Love it!
Sandra Isnard
01 August 2018
DHL Express Worldwide
SI
The service was quick and efficient! I will surely be using forward2me again and will definitely recommend to friends and family!
GAEL BREMONT
01 August 2018
DHL Economy Select
GB
Efficace
H Robertson
01 August 2018
DHL Express Worldwide
HR
Forward2me is great unless you get caught by the new Australian regulations... Hopefully they will negotiate to bring more shippers on board than just DHL and their dreaded GBP15 (AU$28) remote shipping fee!
james skellinger
01 August 2018
DHL Express Worldwide
JS
Communication
Yuuzou Ishikawa
31 July 2018
TNT Economy Express
YI
We used Forward2me for the first time.
We think that everything is a perfect company.
Delivery speed, wonderfulness of correspondence of customer support, low price.
And 50% off service.
We will use your forwarding service forever.
We look forward to your next campaign such as 10% off.
Thank you very much.
Kind regards,
Yuuzou Ishikawa
We think that everything is a perfect company.
Delivery speed, wonderfulness of correspondence of customer support, low price.
And 50% off service.
We will use your forwarding service forever.
We look forward to your next campaign such as 10% off.
Thank you very much.
Kind regards,
Yuuzou Ishikawa
Maryam El Hajbi
31 July 2018
DHL Express Worldwide
MEH
I have used Forward2me on a monthly basis for the past 10 months. I find it highly reliable, efficient and the staff are always ready to help. Will definitely be using again and again!
Nur Hanisah
30 July 2018
DHL Express Worldwide
NH
The service is superfast!
Jo Buckman
30 July 2018
DPD Air Classic
JB
Have used a few times and both times the service was easy to use and relatively quick to Hong Kong.
A shame they removed one of the cheaper courier options as that was more comparable to shipping direct from retailer. Will use again if retailers don't ship internationally.
A shame they removed one of the cheaper courier options as that was more comparable to shipping direct from retailer. Will use again if retailers don't ship internationally.
Lena Wistén-Femia
30 July 2018
DHL Express Worldwide
LW
Excellent and quick service!
Andrew Southwood-Jones
30 July 2018
DHL Express Worldwide
AS
easy to use and fast responses by email
Daniel Gasparovski
30 July 2018
DHL Express Worldwide
DG
Using the service is clear and easy to understand, received my goods with minimum fuss, with reasonable shipping costs - they even took care of very recent customs/tax rules imposed in Australia. Highly recommended.
Cherry Jessup
30 July 2018
DPD Air Express
CJ
Easy to use, no monthly fees/sign up fees. My package was sent out promptly, I could track it, and was well received on the other side of the world. Delivery charges are quite competitive.
Athanasia Papachristou
29 July 2018
UPS Express Saver
AP
I am very satisfied. My order has been delivered very quickly and in perfect condition. I have also been informed for every step of the procession. Definitively, I will use the services of forward2me again!
NURUL SUMINARYA ANG
27 July 2018
DPD Air Express
NSA
In my line of works, I intend to use many type of forwarding services and so far forward2me has live up to my expectations!
Kiyoko Takeda
27 July 2018
TNT Economy Express
KT
I placed 3 orders and forward2me put them together to send me one package.It was easy system and it worth to use it,the shopping cost is a bit expensive.
One thing which I worried about was that the staff miscounted the amount of items they received.
One thing which I worried about was that the staff miscounted the amount of items they received.
Hi,<br />Many thanks for taking the time to review our services. <br />I'm pleased to hear that you managed to use the system easily and that you thought the service was worthwhile although a little more expensive than expected.<br />I'm sorry to hear that the items in your package was mis-counted, we do try to enter the description of the goods and quantities as accurately as possible however errors do occur from time to time due to human error.<br />We hope that you will continue to use our service, we do try to make the cost of shipping as cost effective as possible for our customers. If next time you ship you find that the cost of shipping is more than you expected, please don't hesitate to get in touch with our Customer Care team at info@forward2me.com and they can then help to assess if there is anything further we can do to help reduce the cost of shipping your goods.<br />Kind Regards,Tracy.
Chieng Thieng Ng
26 July 2018
UPS Express Saver
CTN
was being attended to by Liga, EXCELLENT
PAULINE KESSOGLIDOU
25 July 2018
TNT Economy Express
PK
Always every shipping is a succesful story!
Alda Queiroz
25 July 2018
UPS Express Saver
AQ
Super rápido o envio, mas os envios disponíveis são extremamente caros! Deviam ter mais opções de envio disponíveis.
Hi,<br />Many thanks for taking the time to review our services.<br />We're pleased to hear that we provided you with super fast service however disappointed that you feel our service is expensive and that you would like to see more courier options.<br />Shipping fees paid include not only shipping but the use of your forward2me address, the acceptance, processing and dispatch of your goods providing all export paperwork required for shipping.<br />We don't charge any monthly or annual fee for holding an address with us and offer 30 days free storage for goods from arrival so you have lots of time to collate a number of parcels and ship them together to make shipping more cost effective for you.<br />We also have lots of courier options on offer to your country via DHL, UPS, TNT, DPD and Whistl however if you have been unable to see these options when you have shipped your goods please contact our Customer Service team at info@forward2me.com so we can look into this for you.<br />I hope this helps explain the full service provided for the shipping cost paid and the courier options that should be available to you.<br />Our customer service team are here to help and if you feel that next time you ship the fee for forwarding your parcel is more than you expect please let our team know and they can check to see if there is anything further we can offer so you obtain the maximum value for shipping.<br />Thank you once again for your feedback and have a great day<br />Kind Regards,Tracy.
Sebastian YeweiLi
25 July 2018
DHL Domestic Express
SY
Professional service and reasonable price.
Stuart Clydesdale
25 July 2018
DHL Express Worldwide
SC
Bad, completely stuffed up my order/delivery, tried to rip me off on duty taxes and keeping it for themselves, bad, bad, bad
Hi,<br />Many thanks for taking the time to review our services however I'm sorry to hear that you are unhappy with the service we offered you.<br />I see that you are based in Australia and that recently new GST laws have been applied to shipments being imported into your country.<br />We now require customers to upload their invoices to provide the value of goods being shipped as we need to charge GST on both the value of the goods and any charges applied by forward2me for processing and shipping your goods.<br />This is something very new to both our company and our customers, therefore we are striving to ensure everything works smoothly for our customers in Australian however with anything new there are teething problems from time to time.<br />We have now established that we do not need to charge GST on goods valued over $1000 AUD, the fee is charged by customs in Australia for these shipments however at the time when you shipped your goods our website didn't recognise this procedure and you were charged the GST on your goods in error. I believe the amount was refunded to you as soon as we were aware that we should not have charged this fee on your shipment and do apologise for the inconvenience this may have caused you.<br />Please be assured this incorrect charge was not intentional and we would never try to rip anyone off, we are registered with the Australian authorities to collect and repay GST to them therefore any charges collected for this tax are not kept by forward2me.<br />Our website is now programmed to only charge GST on goods valued under $1000 AUD and therefore this issue should not arise again in the future.<br />I hope this helps explains the circumstances around the charge a little further for you and that you understand that things can go wrong from time to time however we did resolve this issue and refund the amount paid to you as soon as we were made aware of the overcharge.<br />If you have any further questions relating to this matter please don't hesitate to contact our Customer Care team at info@forward2me.com and they will be happy to answer any questions you may have.<br />Many thanks,<br />Kind Regards,Tracy.
Jesse Giddings
24 July 2018
DHL Express Worldwide
JG
This is the best forwarding service period. They do an excellent job of repacking and getting you the best possible prices for shipping. Their system is very intuitive and thoughtful. I know when packages arrive, how much they weigh and what my options are for shipping. I am also informed about when items get shipped and where they are in the shipping process all the way up to them being delivered at my front door. I couldn't be happier with the service.
Darryl Brown
24 July 2018
DHL Express Worldwide
DB
Price to ship was well presented and quick to choose. The goods arrived in five days which was great, and yes I would ship through them again.
Shimas Rasheed
24 July 2018
DHL Express Worldwide
SR
First time using the service and already in love with it, very organized and smooth. In progress of bringing more items now.
Kirby
24 July 2018
DHL Express Worldwide
K
I use several freight forwards to buy worldwide and forward2me has the best options for delivery partners. Always fast delivery even for the cheaper options. This greatly influenced where I buy products from. If I can get them in the UK and use forward2me then that's always my first choice.
Rosa Canto
23 July 2018
DHL Express Worldwide
RC
Excellent service. The package arrived safely and fast.
Jordy Schreuders
23 July 2018
DPD Classic
JS
Perfect service!
Paris Savva
23 July 2018
DHL Express Worldwide
PS
Excellent. Fast and reliable service.
Nikolas Lavrakas
23 July 2018
DHL Express Worldwide
NL
Items arrived on time and in good condition, with updates available while in transit. Happy customer!
Phillip Gregg
23 July 2018
DHL Express Worldwide
PG
Prices were reasonable, about the same as I was going to get charged from the ebay seller. I wish there were more (less expensive) options, by the time I was done there was only DHL left.
Only gripe is that it took 20 mouse clicks to combine shipping and send my parcel. It would be better if I could send you guys my tracking numbers, preauthorize repackaging, and get an email when the items are ready to get shipped with estimates from various companies. This was an option with US to UK forwarders.
Only gripe is that it took 20 mouse clicks to combine shipping and send my parcel. It would be better if I could send you guys my tracking numbers, preauthorize repackaging, and get an email when the items are ready to get shipped with estimates from various companies. This was an option with US to UK forwarders.
Tin Vo
23 July 2018
DHL Express Worldwide
TV
Selected shipping service was not available however Forward2me upgraded to a quick service without additional charge,
Vasilis Demetriou
22 July 2018
DHL Express Worldwide
VD
Excellent service already recommended to my friends. Thanks a lot
Joanna Lee
21 July 2018
DPD Air Express
JL
I am from Asia and I highly recommend forward2me for its trusted, reliable service. One of the best features is that there is no monthly fee/charges, so you only pay when you use its service to purchase products from the UK. After registering, you are given a UK address. This is the address you use for your UK online purchases. forward2me will notify you by e-mail when your shipment arrives and only then do you select and pay for shipment to your country. Really easy. There are options for courier service companies depending on one's budget. Product is well packaged and you can track the delivery. I am glad I found forward2me and will continue to use its service.
hiroto yamaguchi
21 July 2018
DHL Express Worldwide
HY
イギリスからの転送で時間がかかるのかなと予想していましたが、それに反してすぐ届きました。荷物にも問題なく、大満足です。
Ka Shing Yau
20 July 2018
DPD Air Express
KSY
Excellent!
Jeff Peck
20 July 2018
UPS Express Saver
JP
Everything arrived as planned! Will definitely use you guys again.
viviane holman
20 July 2018
DHL Express Worldwide
VH
as usual..amazing..so reasonably priced..
love your service
highly recommend
love your service
highly recommend
Toshihiko Sugimoto
20 July 2018
TNT Economy Express
TS
サービス自体は全く問題ないが、送料がやや高め。もう少しリーズナブルな料金設定を希望します。
Hi,<br />Many thanks for taking the time to review our services.<br />I'm pleased to hear that you are happy overall with the service you have been provided by forward2me however would prefer cheaper shipping fees.<br />We do feel that we offer value for money for the service we offer as we are not only shipping your goods but offering a UK address to receive these goods, we accept, process and dispatch them for you ensuring that they are safe and secure for international transit and provide all the export paperwork for the shipment.<br />We also offer full customer support via our Customer Care team who will assist you whilst your parcels are with us and in transit until they are delivered to you.<br />We don't charge any monthly or annual fees for the use of your address and offer 30 days free storage from the receipt of each parcel providing you with enough time to collate your goods at the address so you can ship them together if required.<br />I hope this helps explain the full service we offer for the shipping cost paid however if you feel that the shipping fee is higher than expected next time you ship please feel free to contact our Customer Care team so that we can ensure that you obtain the maximum value for shipping.<br />We hope to hear from you again soon.<br />Kind Regards,Tracy.
Morel Babette
20 July 2018
DHL Express Worldwide
MB
Good follow up and assistance when package was held by local customs
Katharina Thul
19 July 2018
DPD Classic
KT
Really good service!
It was really fast and the shipping
costs are totally acceptable.
It was really fast and the shipping
costs are totally acceptable.
Kishan Bhana
19 July 2018
UPS Express Saver
KB
Great service! Will continue to use their service!
sotiria kamilari
18 July 2018
UPS Standard Single
SK
amazing service, very reliable. I am extermly happy with your customer service. Mrs Tracy has always been an amazing trouble shooter and a real asset to your customers
Lionel CEUGNIEZ
18 July 2018
DHL Economy Select
LC
FORWARD2ME YES! BODERLINX NO NO NO!
Very good and fast services. Fast answer to messages.
Great and low cost.
Very good and fast services. Fast answer to messages.
Great and low cost.
Qing-Cheng Li
17 July 2018
DHL Express Worldwide
QL
Apparently, my package was opened before it was sent to me.
Hi,<br />Many thanks for taking the time to review our services.<br />I see that you have mentioned about us opening packages, we need to open and check packages on arrival to ensure that the goods have arrived with us in good condition and we need to add the description of the goods in the package to enter onto your account. This is required for shipping purposes and so we can also check that we can ship the goods safely and legally to your country.<br />I hope this information helps explain the reason why we carry out this process however please don't hesitate to get in touch with our Customer Service Team at info@forward2me.com if you require any further information for any of our processes.<br />Many thanks,<br />Kind Regards,Tracy.
Deema Almutair
17 July 2018
DHL Express Worldwide
DA
it was very expensive shipping!
Hi Deema,<br />Many thanks for providing a review of our services however I'm sorry to see that you have given us a 1 star review as you feel our shipping fees are too expensive.<br />We feel that our shipping costs are competitive and offer good value for money. Shipping prices include the cost of transportation from the UK to your overseas address, the use of your UK address, the acceptance, processing and dispatch of your goods including any export paperwork required for shipping your goods.<br />We also offer full customer support whilst your parcel is with us and in transit.<br />Shipping costs are based on the actual space the consignment takes up in transit therefore if the items are quite bulky although they may only be light in weight the shipping costs are calculated by our couriers on the higher volume rather than the actual weight. I see that you have shipped trainers on this occasion therefore there is very little we can do to reduce the size of the goods for shipping to help you save on shipping costs.<br />I hope this information helps explain the service we provide for the price paid for shipping however if you have any further questions or need assistance next time you ship please don't hesitate to get in touch with our Customer Services team at info@forward2me.com.<br />Many thanks,<br />Kind Regards,Tracy.