Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Stefano Spazianelli
14 November 2018
DHL Economy Select
SS
Velocissimi nel gestire gli ordini, vasta scelta di corrieri e di servizi disponibili e in ulitmo (ma non meno importante) hanno prezzi molto interessanti.
Pep Tomàs
13 November 2018
DHL Express Worldwide
PT
Buen servicio de atención al cliente dando respuestas claras y el plazo de entrega ha sido el indicado.
algwhara faisal
13 November 2018
DHL Express Worldwide
AF
good
Joshua Wang
13 November 2018
DHL Express Worldwide
JW
Very responsive and queries. Prices are also reasonable. Appreciate the full tracking services and reliability
Elmarie Basson
12 November 2018
DHL Express Worldwide
EB
Great service, reliable and kept me up to date the whole time. Would definitely recommend it.
Sara Li
12 November 2018
DHL Domestic Express
SL
excellent.. i eneded up having to return my product.. but the staff were extremely helpful and attentive.
Maude Jans
12 November 2018
DHL Express Worldwide
MJ
Very fast and correct handling of the parcel
James DePaul
12 November 2018
DHL Express Worldwide
JD
Delivered my items completely destroyed losing all value of the collectible and never gave me any compensation despite filing a claim
HI,<br />Many thanks for providing us with your feedback however I'm sorry to hear that your goods have arrived with you damaged.<br />I have checked our emails and we don't appear to have heard from you regarding this matter.<br />Please could you email our Customer Service team at info@forward2me.com with some photographs of the damage to the goods and of the external part of the box showing damage so we can investigate this further for you?<br />We look forward to receiving your communiation and helping you further.<br />Kind Regards,Tracy.
Daniel Timchenko
12 November 2018
DHL Express Worldwide
DT
Speedy shipment and great service overall. Very good experience and I would definitely recommend it to everyone.
Andrew Woon
12 November 2018
DHL Express Worldwide
AW
The pops in my shipment cam damaged but it was probably the shops fault. Good and fast communication bu forward2me
Hi,<br />Many thanks for reviewing our services and although your items have been received in a damaged state I'm pleased to hear that any communication with forward2me has been good and we have responded quickly.<br />Please don't hesitate to get in touch with our Customer Service team at info@forward2me.com if there is anything else we can do to assist you.<br />Kind Regards,Tracy.
Kok-Seng Hew
12 November 2018
DHL Express Worldwide
KH
Amazing speed, competent and they have the team to deliver.
eric peyton
12 November 2018
DHL Express Worldwide
EP
Forward2me is the best. They made sure my package arrived safely. Shipped the same day my package arrived and provided pictures through all the process. They have a life time customer
Noah Woford
12 November 2018
DHL Express Worldwide
NW
The service was exactly as I wanted. Fast shipping and easy website to navigate.
Libby
11 November 2018
DHL Express Worldwide
L
Extremely fast turnaround with receiving my package and forwarding it to me. No problems at all.
Rachel Lionnet
11 November 2018
DHL Express Worldwide
RL
Excellent. Fast and very reliable!
Louis Nuyens
11 November 2018
DHL Express Worldwide
LN
We wanted to ship a small item from the UK to the US, but the company ships only in the UK. Shipping through Forward2Me was the ideal solution for us.
The shipper we chose was fast and the cost was not extravagant.
We felt that using Forward2Me was less hassle, and not much more cost, relative to arranging for a pick-up.
The shipper we chose was fast and the cost was not extravagant.
We felt that using Forward2Me was less hassle, and not much more cost, relative to arranging for a pick-up.
Jasmine Lebrun
09 November 2018
DHL Express Worldwide
JL
Excellent service, very fast shipping and no hidden costs. Definitely recommend!
Angelie Espinosa
09 November 2018
DHL Express Worldwide
AE
TIME DEFINITE DELIVERY
Hi Angelie,<br />Many thanks for taking the time to review our services, we really appreciate this.<br />I'm so pleased that everything worked well for you.<br />Kind Regards,Tracy.
Chong Hsiao Phin
08 November 2018
DHL Express Worldwide
CHP
Excelent service. Will keep using them
Lorenzo
08 November 2018
DHL Express Worldwide
L
The sevice is perfect and reliable
Gordon li
08 November 2018
DHL Express Worldwide
GL
Easy to work with
Kenji Sakai
07 November 2018
DHL Express Worldwide
Hi, <br />Thank you for taking the time to review our services, we really appreciate you providing us with your views.<br />I'm please to hear that your delivery was speedy however you found the service more expensive than expected.<br />Although your parcel was very light the shipping costs were calculated on the amount of space the shipment takes up in transit. We call this the volumetric weight. Therefore the cost of shipping was based on the volumetric weight rather than the actual weight of the goods, it is always good to consider the size of your parcel before shipping to envisage the cost of shipping.<br />Shipping prices also include the use of your forward2me address, the acceptance, processing and dispatch of your goods including any export paperwork required for shiping. Our customer service team are here to help with any issues and support you through the shipping process.<br />I hope this helps explain how shipping costs are calculated however if you have any further questions please don't hesitate to get in touch with our Customer Service team at info@forward2me.com and they will be very happy to assist you further. <br />Many thanks,<br />Kind Regards,Tracy.
KS
早いけど高い
Alma Birna Bragadóttir
07 November 2018
TNT Economy Express
ABB
Excellent service
MOHAMMED ALZIEB
07 November 2018
DHL Express Worldwide
MA
Expensive
Hi,<br />Many thanks for taking the time to review our services however I'm sorry that you found shipping more expensive than expected.<br />Shipping fees are generally calculated by the amount of space your shipment occupies rather than the actual weight especially when being transported by air. This is the volumetric weight. However sometimes if the actual weight is more than the volumetric weight the shipping price may be calculated using the actual weight rather than the volumetric.<br />On this occasion although your parcel was quite light the parcel was quite large in size therefore the shipping costs were calculated on the volumetric weight. <br />Shipping fees also include the use of your forward2me account, the acceptance, processing and dispatch of your goods including all export paperwork required.<br />I hope this information helps explain why shipping may have been more than you expected however if you have any further questions please don't hesitate to get in touch with our Customer Service team at info@forward2me.com and they will be happy to assist you.<br />Many thanks,<br />Kind Regards,Tracy.
Alexandra Bindiu
06 November 2018
DHL Express Worldwide
AB
Everything arrived perfect, really fast and the team was amazing at responding at e-mails and solving any problem that appeared along the way. I will definitely use it again!
Najeeb Al Ghamdi
06 November 2018
DHL Express Worldwide
NAG
The best service in the UK, love their service and website, and above all they are fast, I highly recommend them.
Siew Ming Lau
05 November 2018
DHL Express Worldwide
SML
Very fast and efficient shipping processing and reliable delivery.
Usman Dave
05 November 2018
DHL Express Worldwide
UD
fast and reliable, easy to handle.
THOMAS MACHAIRIDIS
05 November 2018
DHL Express Worldwide
TM
Excellent service and fast delivery
Anders Grontved
04 November 2018
DHL Economy Select
AG
Very fast handling and shipment
Mohammed Alburqi
04 November 2018
DHL Express Worldwide
MA
انصح بالشحن عبر هذي الشركة خدمة الشحن من بريطانيا سريعه صح اسعارهم شوي اعلى بس عجبني فيهم انهم يشحنون لك بسرعه وعندهم خاصية تجميع الشحنات واول مايشحن يرسل لك رساله انه تم شحن طلبك حتى شركة الشحن الناقلة ترسلك ايميل برقم التتبع بس الشغله الي ماعجبتني عندهم انهم حاصرينك في الدي اتش ال للسعوديه تمنيت يحطون شركات اكثر لان الدي اتش ال سعره مرتفع وفيه ضريبة جمركيه.
Abdulaziz Suhaibani
03 November 2018
DHL Express Worldwide
AS
Honest, experienced, nice customer services
Nick Gould
03 November 2018
DHL Express Worldwide
NG
Fast and Efficient
Ancelin Chan
02 November 2018
DHL Express Worldwide
AC
Fast delivery & reasonably priced
Daniele D'Orazio
02 November 2018
DHL Express Worldwide
DD
Rapid but very expensive
Hi Daniele, <br />Many thanks for taking the time to review our services however I'm sorry that the cost of shipping was more than you expected.<br />We do pride ourselves on offering value for money on our services, shipping fees do also include the use of our services which include the use of your UK address, the processing and dispatch of your goods and we offer full customer support whilst your parcel is with us until delivery.<br />We do offer 30 days free storage from the receipt of each package so it can be more cost effective sometimes to receive a number of parcels and combine them together for shipping.<br />I hope this information helps explain the service we offer however if you have any further questions please don't hesitate to get in touch with our CS team at info@forward2me.com and they will be happy to help you further to make the most of our services.<br />Kind Regards,Tracy.
Omar Meerun
01 November 2018
DHL Express Worldwide
OM
I’ve used Forward2Me multiple times over the past few months and never had any issues with the service. They always process my requests and ship my items on time. The only thing I wish they included was pictures of the actual items in my inbox as sometimes if you have multiple items it becomes hard to track. They offer this as a paid service but if this would be free it would be perfect.
Hi,<br />Many thanks for taking the time to review our services, we really appreciate this and are pleased that you are overall happy with the service we provide.<br />We have recently started to provide a photograph free of charge showing the outside of your packages on arrival which shows the tracking information. Hopefully this should help you identify which goods you have received as the seller should provide you with tracking details on dispatch and where possible we do enter the sender details to your package information when this is available to us.<br />However you can also request photographs of the goods within your package via email to our Customer Service team at info@forward2me.com. For this service we charge a fee of £2 per photograph. We're hoping in the coming months this process will be automated on our customers accounts to make these requests easier.<br />I hope this information assists you however if you have any further questions please don't hesitate to get in touch with our Customer Care team on the email provided and they will be happy to help you further.<br />Many thanks,<br />Kind Regards,Tracy.<br />
Andrew Clement
01 November 2018
DHL Economy Select
AC
clear recording of everything, nice system, reasonable pricing. Would be great if easier for customers on the other side of the continent to pay by SPEA.
Ian Brown
01 November 2018
DHL Express Worldwide
IB
This was my first experience of using a mail forwarding service, and I have to say I am very glad I chose forward2me.
The website is great in the way that it manages my account and the purchases and packages as they work their way through the system - very easy to use, useful notification emails and very comprehensive.
I used the personal shopper facility and that worked well, but when the vendor was unable to complete the order, the service I got from forward2me was again great and has a really personal touch to it. The refund was immediate and we worked together to get my order a different way.
The website is great in the way that it manages my account and the purchases and packages as they work their way through the system - very easy to use, useful notification emails and very comprehensive.
I used the personal shopper facility and that worked well, but when the vendor was unable to complete the order, the service I got from forward2me was again great and has a really personal touch to it. The refund was immediate and we worked together to get my order a different way.
Shamus Toomey
01 November 2018
DHL Express Worldwide
ST
Quick and responsive to queries
Adir Shimoni
01 November 2018
DHL Express Worldwide
AS
The best service ever!
Fully satisfied every time.
I will stay your customer for long time.
Fully satisfied every time.
I will stay your customer for long time.
nikolina farcic
01 November 2018
DHL Express Worldwide
NF
A lot of times there is no shippement to My country. Forward It to me makes it happen and it makes me happy.
Wendel Debriz
01 November 2018
DHL Express Worldwide
WD
Your service is ten times better than borderlinx ever was! Get my product on time with no issues.
takaaki nanto
31 October 2018
DHL Express Worldwide
TN
Very fast & correct .
EVANGELOS KASOTIS
31 October 2018
DHL Express Worldwide
EK
Forwardme is exatctly the service I was looking for! They are very prompt with many options in postal services! It’s must use!
Austin Dunn
31 October 2018
DHL Express Worldwide
AD
great service
Dion Bellamy
31 October 2018
DHL Express Worldwide
DB
Excellent Service... Fast shipping..
Krzysztof Wojciechowski
30 October 2018
DHL Express Worldwide
KW
All Good
Sigridur Vigfusdottir
29 October 2018
DHL Express Worldwide
SV
Very professional and at the same time very polite and helpful.
Jan Derrick Navarro
29 October 2018
DHL Express Worldwide
JDN
The speed of service was insanely fast. From the moment they received the item to the moment it was shipped out they were on top of it all the way through. My package arrived on time and safely! Would absolutely not hesitate to use their services again.
Nicole Welsh
29 October 2018
DHL Express Worldwide
NW
Forward2me have been fastastic in their assistance when Borderlinx abandoned my shipments & have safely stored & delivered all parcels since.