Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Anna Browning
09 December 2018
DHL Express Worldwide
AB
Customer service in helping guide me through a new process was outstanding.
James R Van Horne
09 December 2018
DHL Express Worldwide
JRV
I have been using forward2me for around 2 years now and they have been great! Recently used the personal shopper because a company wouldn’t ship an item to me. Worked perfectly!
Kyra noronha
09 December 2018
DHL Express Worldwide
KN
Excellent customer service, prompt handover.
Very responsive to emails and phone calls.
Very responsive to emails and phone calls.
Christopher Pierre
08 December 2018
DHL Express Worldwide
CP
Great experience easy and fast service. Definitely recommend anyone to use this service. Keep up the great work!!!
KUMIKO SENDA
07 December 2018
DHL Express Worldwide
KS
今までに数回日本への転送をお願いしています。いつも荷物が着くとすぐにメールが届き、きちんと包み直され、1週間以内に届いています。これまで諦めていた日本に送ってもらえないものが買えるようになり、大変助かっています。
Noriko Fujioka
06 December 2018
DHL Economy Select
NF
Perfect service as always! This is my 3rd shipment from UK to the Netherlands with forward2me and I’m very happy. I would certainly use again.
Vítor Arnaut
06 December 2018
DHL Express Worldwide
VA
Fast and efficient service! Got my package in a day or two. Highly recommend!
Theofanis Pantelides
06 December 2018
DHL Express Worldwide
TP
Used it for many years now and very happy with the service but still I don’t understand the consolidation system!
Monica Fernandez Gutierrez
06 December 2018
DHL Express Worldwide
MFG
They responded promptly to any questions I had and I received my package in less time than some of my domestic purchases.
chie yamasaki
06 December 2018
DHL Express Worldwide
CY
good and nice service!
so quickly and good price!
so quickly and good price!
Kim Beerens
06 December 2018
DHL Express Worldwide
KB
Fast service and low prices!
Verified Customer
05 December 2018
DHL Express Worldwide
VC
Quick, easy, reliable and good price. Have used them a number of times - recommended.
Virginie payette
05 December 2018
DHL Express Worldwide
VP
Its an excellent service and always on time. A bit pricey but at least got options. I really appreciate it
aleksander olsen
05 December 2018
DHL Express Worldwide
AO
Great service. And fast shipping/handling. Would recommend!
Napoleon Ng
05 December 2018
DHL Express Worldwide
NN
Fast and easy.
Laura Sweet
04 December 2018
DHL Express Worldwide
LS
I love this company. Very professional service and fast to get it.
Achmet Mooraby
04 December 2018
DHL Express Worldwide
AM
Mach 2 service ?
Pickup on a Friday afternoon and 2 days later in Mauritius.
Pickup on a Friday afternoon and 2 days later in Mauritius.
Elfa Hannesdóttir
03 December 2018
DHL Express Worldwide
EH
Excellent service... !!
Quick and easy and everything went according to plan... Thank you so much... ! I will definately shop through Forward2me again..
Quick and easy and everything went according to plan... Thank you so much... ! I will definately shop through Forward2me again..
Mark Wilson
28 November 2018
DHL Express Worldwide
MW
Quick responses when I have questions. Shipment arrive so quickly!
Humza Qureshi
28 November 2018
DHL Express Worldwide
HQ
I really like this service I do reccomend it
Mats Åkesson
28 November 2018
DHL Express Worldwide
M�
Great service, fast forward shipment. I will use this service again.
Matt Goldberg
28 November 2018
DHL Express Worldwide
MG
The software is very easy to use and the response time is great. We especially love the repack feature to save money on shipping!
Unverified Customer
27 November 2018
Unknown Shipment Details
Very fast and great service.
Shengyuan Wang
27 November 2018
DHL Express Worldwide
SW
Could be cheaper
jc
26 November 2018
DHL Domestic Express
J
these are guys are A+ don't doubt them
Hossam Mansour
24 November 2018
DHL Express Worldwide
Hi Hassam,<br />Many thanks for taking the time to review our services, I'm pleased to hear that overall you are happy with the service we have provided although the cost was a little more than expected.<br />The price of shipping is a premium door to door service that does include the use of your forward2me address, the acceptance, processing, storage and dispatch of your goods including any export paperwork required for shipping.<br />Thank you once again for taking the time to review our services and please don't hesitate to get in touch with our Customer Service team at info@forward2me.com if you have any queries at all next time you ship and we will be happy to assist you further.<br />Kind Regards,Tracy.
HM
Very professional and very easy to contact with workers and and almost ships everything but a little bit expensive on shipping but it's arrives very fast
Unverified Customer
23 November 2018
Unknown Shipment Details
The actual service provided by forward2me was exactly as advertised. They received my UK purchase and shipped it to me in Canada. My only complaint is that it was so expensive! Not only did I pay the forward2me fees, I also had to pay courier fees before delivery. I ended up spending 2x the amount of the item in shipping and handling fees at the end of the day. My brother really better appreciate this Christmas gift!
Hi,<br />Many thanks for taking the time to review our services, I'm pleased that everything worked well for you however shipping worked out more expensive than you expected.<br />The shipping fee paid to forward2me includes the use of your forward2me address, the receipt processing and dispatch of your goods including any export paperwork required to ship your goods. These fees do not include import duty or taxes which I'm thinking are the fees you needed to pay to the courier on receipt of your goods. <br />I hope this helps explain what is included in the service offered by forward2me however if you have any further questions please don't hesitate to get in touch with our Customer Service Team at info@forward2me.com who will be happy to assist you with obtaining the maximum value for shipping going forward.<br />Kind Regards,Tracy.
James Minchener
23 November 2018
DHL Express Worldwide
JM
I would like to thank foward2me for their brilliant response time and quick turnaround of my order.
Gwen Fava
23 November 2018
DHL Express Worldwide
GF
Very effecient and reliable. Will definitely use them again.
Chun Li
22 November 2018
DHL Express Worldwide
CL
Quick delivery and package came in undamaged.
Mohamed Eltom
22 November 2018
DHL Express Worldwide
ME
services are poor in terms of shipping the packages as some of their delivery companies that they hire to deliver the goods are taking forever (months) and in some cases, they don't deliver the goods.
Also, the delivery prices are too expensive. I remember I sent a package weighing 20gm by 22 British pounds on 19 September 2019 and its still till now 22 NOV 2018 not yet delivered!! though it mentions when I signed on the delivery it will take 5-7 days!!!
Also, the delivery prices are too expensive. I remember I sent a package weighing 20gm by 22 British pounds on 19 September 2019 and its still till now 22 NOV 2018 not yet delivered!! though it mentions when I signed on the delivery it will take 5-7 days!!!
Hi Mohamed,<br />Many thanks for taking the time to review our services however I'm disappointed to hear that you are unhappy with the prices we have charged for shipping and that one of your parcel has not arrived with you.<br />We do offer a premium door to door service for our customers via couriers such as DHL, UPS and DPD however for very small low value parcels we do offer an untracked postal service. I believe that this is the service you have chosen for your parcel dispatched back in September, for this service £9.80 was paid for shipping.<br />Unfortunately due to this service being untracked we are unable to trace the parcel once it has left us therefore shipping is at your own risk,we ship hundreds of parcels in this way and customers generally overall receive their goods with no issues. I would suggest that you maybe contact your local postal service providing them with your name and address, it may be that the local post may not have been able to deliver the parcel for some reason or the goods may still be with customs awaiting clearance. Generally if parcels are not delivered via this service they are eventually returned to forward2me, if this is the case we would then contact you to advise you the goods have been returned.<br />We do understand that shipping prices are a little more expensive than companies such as Amazon, we are unable to compete with these prices as we offer not only a shipping service but the use of a UK address to receive deliveries, the acceptance, processing and dispatch of your goods including all the required paperwork required for shipping.<br />I hope this helps explain the service we offer however if you have any further questions please don't hesitate to get in touch with our Customer Service team at info@forward2me.com and they will be very happy to advise you on how you can obtain the maximum value for shipping via our services.<br />Thank you once again for your feedback.<br />Kind Regards,Tracy.
Pascal Inard
22 November 2018
DHL Express Worldwide
PI
Great service, easy and efficient
Miltiadis Parcharidis
21 November 2018
DHL Express Worldwide
MP
The organization and the speed of service is above expetcted level. Be sure you will remain 100% satisfied with everything!
Rosculet Robert
21 November 2018
DHL Express Worldwide
RR
Excellent service. Fast. Same price as normal shipping.
Barbara Cajelli
20 November 2018
DHL Economy Select
BC
It was an amazing service: much easier than I thought!
And fast! So if you have any doubt don't have: it's safe, fast and the customer service is very kind!
Barbara
And fast! So if you have any doubt don't have: it's safe, fast and the customer service is very kind!
Barbara
Miro Aa
20 November 2018
DHL Express Worldwide
MA
awesome forwarding company always on point and fast
Graham Dunkle
19 November 2018
DHL Express Worldwide
GD
Smooth transaction. Will use again. Will recommend.
Nabeel AbdulAzeem
19 November 2018
DHL Express Worldwide
NA
Simple, Clean, Fast, and Direct a name for Quality assurance of service
Cheryl Cartwright
18 November 2018
DHL Express Worldwide
Hi,<br />I'm sorry to hear you are unhappy with the amount you have been charged for shipping, this is disappointing for us as we feel we provide a value for money service.<br />The price paid for shipping is not only for the shipping of your goods, this includes the use of your forward2me address, the acceptance, processing, storage and shipping of your goods including the paperwork require for exporting goods from the UK.<br />The shipping service we offer is a premium door to door service and full customer support is provided from the receipt of your parcel to the delivery in your country.<br />I see that you are based in Australia, since July of this year the Australian Government introduced a new goods and service tax for shipments under $1000 being imported to your country.<br />Due to the volume of parcels we ship to Australia we needed to register for GST and therefore are now obliged to charge this tax on the value of the goods in your shipment plus the service provided. I'm afraid this has increased the cost of shipping lower value goods from the UK to Australia however this is entirely out of our control.<br />I hope this information helps explain the service offered for the price paid for shipping however if you have any further questions please don't hesitate to get in touch with our Customer Service team at info@forward2me.com and they will be very happy to help you further.<br />Many thanks,<br />Kind Regards,Tracy.
CC
Absolute rip off. I shipped 6 rolls of wallpaper and 11m of decorator fabric for less than they charged for 1 dress. Rip off!! Shipping was more than the dress cost.
Angus Jackson
18 November 2018
DHL Express Worldwide
AJ
Good service at the right price. Eay to use.
Tanel K.
16 November 2018
DHL Express Worldwide
TK
forward2me is a very responsible company. Communicate through e-mails, phone, and also Facebook. And they are very helpful.
I ordered the Google Pixel 3, which is sold only in certain markets. For example, the UK.
I made pre-order in early October. And October 31, Google sent it out. The package arrived in their warehouse on November 1 and the same day DHL's courier picked up at 17:26. The most awesome thing is that the package was already in Estonia on the next day at 9:17. And at 10:32 am I got my new phone!
I believe that I was the first person in Estonia who got this super mobile phone! :)
Now that is service !!!
I'm already waiting for something to be ordered again! ;)
I ordered the Google Pixel 3, which is sold only in certain markets. For example, the UK.
I made pre-order in early October. And October 31, Google sent it out. The package arrived in their warehouse on November 1 and the same day DHL's courier picked up at 17:26. The most awesome thing is that the package was already in Estonia on the next day at 9:17. And at 10:32 am I got my new phone!
I believe that I was the first person in Estonia who got this super mobile phone! :)
Now that is service !!!
I'm already waiting for something to be ordered again! ;)
DIANA CHEW YIN POK
16 November 2018
DHL Express Worldwide
DCY
Excellent delivery, status stated very clearly and on time. Just the expenses much higher as compared dispatched from USA.
Hi,<br />I'm pleased to hear that you are happy with the overall service forward2me offered you although the cost of shipping was more than you expected.<br />We appreciate your feedback and please don't hesitate to contact our Customer Service team at info@forward2me.com if you require any assistance on obtaining the maximum value for shipping.<br />Many thanks,<br />Kind Regards,Tracy.
Charles Yang
15 November 2018
DHL Express Worldwide
CY
Prompt advice and update to ship my bike light back to my country!
Hi,<br />That's great to hear that you are happ with our service and appreciate you providing us with your feedback.<br />Many thanks,<br />Kind Regards,Tracy.
Cathy Titus
15 November 2018
DHL Express Worldwide
CT
I am amazed and impressed with Forward2me. I placed a small trial order at first. It went excellent. Another order followed, excellent. Recently a RUSH order. AMAZING! Customer service always replies to emails. PERFECT!
Ryan Garde
15 November 2018
DHL Express Worldwide
RG
Good service, great response time with package updates and shipping.
Hi,<br />Thank you for providing us with your review on the service we offer.<br />We look forward to helping you again soon.<br />Kind Regards,Tracy.
eric aarts
15 November 2018
DHL Express Worldwide
EA
Snel
Goede communicatie
Goede communicatie
Nicolae Cristian
15 November 2018
DHL Express Worldwide
NC
I am using this service for several months and I am extremely satisfied! Everything is done on time, safe and fast! I totally recommend it and I would say that it is the best option (as cost too) in UK.
Hikaru Watanabe
14 November 2018
DHL Express Worldwide
HW
とても迅速に対応していただいて感謝しています。
Kosama Chun
14 November 2018
DHL Express Worldwide
KC
Fast and reliable forward shipping site.
Vytenis Lengvinas
14 November 2018
DHL Express Worldwide
VL
Fast and quality service.