Show your shopping addresses France Parcel Forwarding from €39.82 to United States of America
English Български Deutsch عربى Español 日本

Customer Reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it.  Every review is shown unedited and in full.

4.5 5

5
25.403149307532%
4
2.441029532663%
3
0.98653007019541%
2
0.66401062416999%
1
2.124833997344%
sitejabber
trustpilot
google
Based on 15813 reviews
Image
reviews of forward2me
Filter:
Clear
Unknown Country
Unknown Shipment Details
Kaye provided efficient, detailed support with very fast replies and is making my first use of this service very satisfying and useful. The warehouse associated with my support request is:

578780 York House, Green Lane West
Preston, Lancashire PR3 1NJ
United Kingdom

Thanks Kaye! :)
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Kaye❤️
Unknown Country
Unknown Shipment Details
Un suivi de qualité. Un site qui permet de suivre les étapes en direct et des contacts par mail ou whatsapp très rapides. Je suis ravie et rassurée. Je remercie NICA pour les informations détaillées. Je recommande les yeux fermés !
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Lithuania
UPS Standard Single
H
Professional cost effective service with clear information and guidelines. Wide range of forward-shipping methods including repackaging to bundle or vice versa and insurance options. Reasonable pricing, timely status updates including photos of received package and both-side confirmation before processing further. Package delivered to final destination in good shape within declared timing.
forward2me
Many thanks for the 5 star review. 😊
United States of America
FedEx Connect Plus
AK
What a simple and safe way to order something from Europe (from the USA). I was nervous but I got updates when my package arrived in Germany, and used the website to then choose my preferred method to ship to the US. Within 2 weeks from placing my order with the supplier, I had my package. Would recommend!
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
My dietary supplement arrived opened. The safety seal was removed and the power spilled out inside the repacked package.
Nothing indicates that was done by customs, no customs seal present, nothing - it must have been done by Forward2me.
It cost me $200 and now I can’t use it because it’s contaminaned.
Don’t recommend this service.

Edit: Forward2me has reached out and compensate me for the damaged item. I appreciate their prompt reaction and do recommend the service
forward2me
Thank you for your feedback, and we're very sorry to hear about the condition in which your supplement arrived.

Please rest assured that we're currently looking into this matter, and I believe we’re already in contact with you via email to carry out the investigation.
Unknown Country
Unknown Shipment Details
Once again, Julie and the team at Forward2Me have truly gone above and beyond with their outstanding service and support. Their commitment to excellence keeps impressing me, and the service just gets better every time. That’s exactly why I continue to use them again and again.
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Julie❤️
Unknown Country
Unknown Shipment Details
AIMEE ASSISTED ME AS USUAL WITH CARE AND DEDICATION IN HANDLING ISSUES WITH MY PACKAGES.
SHE ASSISTED ME THE BEST WAY AND SO I'M MORE THAN SATISFIED!
I WANT EXPRESS MY GRATITUDE TO HER!

LO IACONO GIULIANO
forward2me
Thanks for the 5 star review.
Unknown Country
Unknown Shipment Details
never use this service! never!
oerderd about 1300 eu goods. They just blocked account and stolen all!!!!!

you blocked it
forward2me
Thank you for the feedback.

Following an internal review and based on the evidence gathered, we have identified activity on your account that violates our terms of service and is considered fraudulent.

As a result, we regret to inform you that your account was closed effective immediately.

We take fraud very seriously to protect the integrity of our platform and the safety of all our customers. If you believe this action has been taken in error, you may contact our Customer Satisfaction Team with any relevant documentation or clarification.

Best regards,
Germany
FedEx Connect Plus
M
quick delivery, everything was packed nicely. will ship again. the free 30 days are very handy.
forward2me
Thank you for the great feedback! We're glad to hear the delivery was quick and everything arrived safely. Happy to hear the free 30-day storage was useful. :)
Unknown Country
Unknown Shipment Details
I recently had some trouble navigating the forward2me website, but the customer support was absolutely outstanding. Kaye responded to my issue quickly and clearly, using helpful screenshots to guide me step by step. The problem was resolved in no time. Excellent service – fast, friendly, and effective! Highly recommended.
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Kaye❤️
Unknown Country
Unknown Shipment Details
I couldn't be happier with my experience using Forward2me! The UK and Germany customer service (thanks to NICA and JULIE) is absolutely top-notch — every interaction that I've had has been friendly, professional, and incredibly helpful. I had a small issue with my shipment, and their support team jumped on it right away and resolved everything much faster than I expected. It's rare to find a company so responsive and committed to getting things right. Their platform is easy to use, and the whole process — from receiving my items to forwarding them — was smooth and efficient. It's clear they genuinely care about their customers. Highly recommended for anyone needing a reliable and customer-focused mail forwarding service. I'll definitely be using them again!
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica and Julie❤️
Germany
UPS Standard Single
PK
As always: Absolutely lightning-fast processing and shipping of the package to Germany! Very good price!
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
I had to provide some information for my package that was requested by Honey. She was clear, timely and professional. She was easy to understand, and let me know that I was up to date with sending what I needed. Very low stress!
forward2me
Thank you very much for the 5-star review :D
Unknown Country
Unknown Shipment Details
Much thanks for Forward2me UK warehouse team (Best parcel forwarding service) and specifically "Windy",
First for giving us this opportunity to buy and to receive desired or needed items when it's impossible with sellers, and to be proactive when we run into issues.
"Windy" communicate at a higher level, smart and solved the problem in record time while there were many cases before me, with a reduced workforce on weekends.
Thanks to the Worldwide best parcel forwarding team, Big thanks for Windy.
All the best,
KAD your loyal customer.
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
United States of America
DHL Express Worldwide
DT
Smooth transaction, valuable service, exceptional customer service.
forward2me
Thank you very much for the 5-star review :D
Unknown Country
Unknown Shipment Details
There was an issue with the invoice and Nica was very kind and helped me a lot! Thank you Nica!
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
United States of America
DHL Express Worldwide
JG
My package arrived speedily and all my questions were answered within 24 hours. The website for me was confusing but with excellent and friendly customer service all went well and I love this service.
United States of America
DHL Express Worldwide
TT
Process was pretty easy and my package was sent well packed.
Spain
UPS Standard Single
JA
The value of the shipment were very expensive, for a toy of 100 pounds I had to Pay 20 pounds to ups and 40 more when i received the box, 60% of the total price is a very cost
Unknown Country
Unknown Shipment Details
El sitio web es agradable a la vista, buena información y precisa
Unknown Country
Unknown Shipment Details
My package arrived, they opened it, no problem, then they dissapeared, stopped answering and i never got my 300dollars worth package
Unknown Country
Unknown Shipment Details
Fast answer in whats up and thay help me for my repack my package
Thank joyce
Unknown Country
Unknown Shipment Details
Nica helped me with everything. She was really patient and helped with every issue I had.
Unknown Country
Unknown Shipment Details
Have been using Forward2me USA a couple times now and its a great service. The site is easy to use, processing of packages is pretty quickly and they have great customer service. When I found out they had a pricemarch guarentee Nica from CS was very helpfull in getting me the discount and adding a final package to the shipment that came my locker during this process.
Unknown Country
Unknown Shipment Details
No one answered my queries. It took me three agonising weeks till I sorted the site use.
The site is too difficult to negotiate. Too many staff tried to help me and most sent me"Go to FAQ."

I will never use this again and certainly not if I was made aware that it would cost another $200 to send a small light weight parcel.!
I tried for days on end to get help. Often in tears thinking I would NEVER get my parcel. I felt totally held to ransom.
NEVER AGAIN…….
Unknown Country
Unknown Shipment Details
They have helped me in a very short time to be able to track my Fashion Choice packages, excellent from Honey
Unknown Country
Unknown Shipment Details
Nica at forward2me U.K. Did a top-notch job at combining my parcels for shipment and quickly arranging a quote for a longer than normal parcel.
Unknown Country
Unknown Shipment Details
Jane is amazing. She was able to help me very quickly. Thanks again
Unknown Country
Unknown Shipment Details
Thank you Joyce for your help! Fast and efficient response by forward2me. I really appreciate it.
Hungary
UPS Standard Single
GB
Ultra super services.
Maximum correct.
A rare good attitude towards the activity they are doing.
Keep going.
Thanks
Unknown Country
Unknown Shipment Details
Speed and care with our order, I just have to thank Joyce for her attention and for following up until I received my order.👏👏
Saudi Arabia
FedEx International Economy
SA
Proffesional handling of parcels. Quick service, and compatative prices.
Unknown Country
Unknown Shipment Details
Very nice organisation fast, trustworthy and secure. Special mention to Jane who solves problems at lightning speed.
Unknown Country
Unknown Shipment Details
Shipments from UK, Germany and now trying USA. Thanks to Nica now I can start using their new warehouse in the States. Looking forward to opening many new business opportunity with this new option available.
Finland
UPS Standard Single
PP
I don't think a service like this could get any easier to use. I will definitely use the service again.
United States of America
DHL Express Worldwide
MG
I was kept in the loop throughout the entire process. Great service. Smooth process.
Germany
DPD Classic
AZ
The support of F2M can't be better. I had so many questions and all of them were answered. Thank you so so much. My package arrived savely and I'm so happy to hold them in my hands, after a return from UPS. So I never would choose UPS again. But with dpd or dhl everything is fine.

Thanks for all your help and Information.
Unknown Country
Unknown Shipment Details
First of all, very good customer service. Julia is interested and always gives you the first priority. I will write about my experience with shipping later.
Unknown Country
Unknown Shipment Details
Extremely helpful customer service from Nica, took the time to go through check out and confirm questions during order
Unknown Country
Unknown Shipment Details
I've been working with Forward2Me since 2012 and they've done a wonderful job so far. And recently as I've been acquainted with Joyce at their helpdesk I noticed that they've improved even more. Joyce is always kind and polite doing her best immediately and promptly. Thank you Joyce, thank you Forward2Me guys. Cheers...
France
UPS Standard Single
AB
I've used forward2me multiple times and it went smoothly every time! Great interface, easy to use, shipping costs are clear with various options.
Unknown Country
Unknown Shipment Details
Nica was nice and helpfull she help to combine shipping
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Germany
DPD Classic
GW
Quick delivery without further involvement. Support for Custom's clearance was also organized.
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
Great chat with Jane who quickly helped me with my query.
forward2me
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Jane.❤️
Australia
DHL Express Worldwide
JS
I have used a number of package forwarding services and Forward2Me is by far the best. They are really efficient and organised, and any package without issues is forwarded very quickly. If there are issues, from either end, they resolve them quickly and with great communication. You always know what is happening and why. Any time I have had questions (which has been a few times lately) their communication is clear and they are very helpful. They have helped me manage a few tricky forwarding issues for which I am very grateful. I could not recommend Forward2Me more highly and will not use any other forwarding service.
forward2me
Thank you so much for your kind words and for taking the time to share your experience with Forward2Me :)
India
DHL Express Worldwide
MR
I'm really impressed with how quickly I received my parcel. I hesitated to use their service at first, but everything went very well, and I got my package on time. I would highly recommend everyone to use this service without a doubt.
Unknown Country
Unknown Shipment Details
I'm very glade that Julie assist me she is very serious and hardworking
And the most important Julie had solved my all inquiries,
Thank you so much Julie...!
Take care, and always bee happy 😊
Australia
UPS Express Saver
AM
Was quoted a reasonable price for shipping. After placing an order and already paying for items, the price of the forwarding went up 10x and was not offered any sort of compensation. This website / service is a complete scam do NOT use Forward2Me
Unknown Country
Unknown Shipment Details
Regilyn answered all my questions and was very enthusiastic to answer my difficult and complex questions. She helped me to get my items packaged correctly for a very affordable price.
Unknown Country
Unknown Shipment Details
I was very satisfied with the customer support. Help was provided very quickly. Thanks specifically Windy.
Help