Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Jeremy Newman
11 March 2019
DHL Express Worldwide
JN
Very fast and efficient service! I’ve had nothing but great experiences with Forward2me services and custome Services.
Peter Lucas
11 March 2019
UPS Express Saver
PL
Excellent Service By FOrward2me. Everything was done very quickly!
Ricardo Fernandez
10 March 2019
DPD Classic
RF
Packet service deserves 5 stars
BUT afterwards I received "an offer of 50% discount" for leaving feeback -> THIS deserves 1 star or even NULL star, because this discount is an absolute LIE -> I did feedback last time and offer NEVER appeared.
This time my feeback doesn't looks for an VOID offer but justice in vote -> if you mixture good service with span ofters after service you receive ONLY 2 stars.
BUT afterwards I received "an offer of 50% discount" for leaving feeback -> THIS deserves 1 star or even NULL star, because this discount is an absolute LIE -> I did feedback last time and offer NEVER appeared.
This time my feeback doesn't looks for an VOID offer but justice in vote -> if you mixture good service with span ofters after service you receive ONLY 2 stars.
Hi,<br />Many thanks for your feedback, we are pleased to hear that the shipping service we provided was 5 * however sorry to hear that the offer you saw was unclear.<br />Please be assured it isn't our intention to mislead our customers it does actually mention on the email that our customers receive that this offer is for a video review only.<br />We hope you will use our services again soon so you can receive another invitation to provide a video review on feefo so you can take advantage of our offer.<br />Please don't hesitate to get in touch with our customer service team at info@forward2me.com at any time if you have any further questions.<br />Kind Regards,Tracy.
Henk Calon
09 March 2019
DHL Economy Select
HC
perfect communication, order pick up on time, quick shipping!!!
katsuhiko ito
08 March 2019
UPS Express Saver
KI
質問に対しての回答が迅速で丁寧で詳細な説明があり不安がすぐに解消されました。
Renata Kaminker
08 March 2019
DPD Classic
RK
Packages always arrive in perfect and within the predicted schedule. I’m very happy with this simple to use and efficient service.
Georg Windischbauer
08 March 2019
DPD Classic
GW
Alles einfach und schnell geklappt, genauso wie versprochen (auch Kosten wie angekündigt). Jederzeit wieder.
Lara Rollino
08 March 2019
UPS Standard Single
LR
servizio veloce, ma ogni tanto non vengono ben imbottiti gli oggetti fragili
Derek Basch
08 March 2019
DHL Economy Select
DB
Worked as advertised.
Joyce Ng
08 March 2019
DHL Express Worldwide
JN
Fast and reliable.
Chris Bowd
08 March 2019
UPS Express Saver
CB
Very pleased with the service. The web interface works well; I was easily able to consolidate a shipment. The shipping fees seem an unbelievably 30% less than prices on DHL, FedEx, etc. websites for exactly the same service. Best of all, there are no fixed monthly fees.
Highly recommended.
Chris Bowd
President, Venture Japan K.K.
Highly recommended.
Chris Bowd
President, Venture Japan K.K.
Wise Kuku
08 March 2019
DHL Express Worldwide
WK
Every is just perfect with them, shipping hasn’t been this easy.
I recommend their expertise to anyone who require such service.
********** 10 stars
I recommend their expertise to anyone who require such service.
********** 10 stars
Alejandro Aramis Martínez
08 March 2019
UPS Express Saver
AAM
Excelent service!
Owen Lincoln
07 March 2019
DHL Express Worldwide
OL
Great forwarder best I've dealt with
Mark van Leur
07 March 2019
DPD Classic
MVL
Worked like a charm for me...
Speedy delivery to The Netherlands.
Speedy delivery to The Netherlands.
Laura Sweet
07 March 2019
DHL Express Worldwide
LS
I love this company so much.
They're quick and very professional.
They're quick and very professional.
Milos Rakic
07 March 2019
UPS Express Saver
MR
Excellent service!
Chiedza Musekiwa
07 March 2019
DHL Express Worldwide
CM
YESI WOULD RECOMMEND THEM. THE ONLY PROBLEM IS SHIPPING IS EXPENSIVE
Paul Giles
07 March 2019
TNT Economy Express
PG
Excellent and personal service. Very prompt in dealing with packages, and they always offer a good range of shipping options and costs.
lenze middelberg
07 March 2019
DHL Economy Select
LM
Fast and easy
Michel Sinnott
07 March 2019
DHL Express Worldwide
MS
A smooth and speedy service. Queries always get answered in a fast and professional manner.
Chad Kohr
07 March 2019
DHL Express Worldwide
CK
Forward2me is great easy to use and the price for shipping is not bad I got my items in no time and they were in great shape. I already told people about this because nice when you can’t find some in us but the UK has it in stock.
Denny Fisher
07 March 2019
DHL Express Worldwide
DF
Very professional
Þuríður Sigurjónsdóttir
06 March 2019
TNT Economy Express
�S
The shipping took short time and everything was under control. Fast in delivering informations.
Sindri Arnarson
06 March 2019
DHL Express Worldwide
SA
Quick and reliable
Marian Nastase
06 March 2019
UPS Standard Single
MN
This is THE BEST !!! I still use this and it's great!!!! A+++++
Costas Coulouriotis
06 March 2019
DHL Economy Select
CC
Fast shipping secure good communication
Kim Sales
06 March 2019
TNT Economy Express
KS
The item was shipped immediately however it was held at customs for a very long time because they did not produce a specific itemized list for the package. If I had not sent an email to the team, they would not have bothered to follow up with my shipment. Eventually, I had to take matters into my own hands and contact the shipping service myself as this was faster. In addition, three of my items were taken out of the box and they're still trying to find out why. Not reliable, will not use again.
Hi,<br />Many thanks for taking the time to review our services however I'm sorry that you feel our Customer Service team have not supported you sufficiently with the clearance of your shipment.<br />I see our team were in contact with you throughout the transit of the shipment however there was an issue with importing some of the goods included in this package which caused an overall delay and removal of some items from your shipment by customs. It appears that the items which have been removed are not permitted for entry into your country and this is the reason for their removal.<br />Unfortunately in these type of instances where customs are involved we are unable to deal with them directly and rely on the support of the courier team within the UK. I see our team were in constant contact with you and the courier however sometimes it is easier and quicker for the receiver of the goods to be in contact with customs directly as there is no time difference and they will speak with the receiver directly.<br />I'm sorry that your first experience shipping with us had some issues and hope that you will re-consider using our services again in the future. If you would like us to check at any time if goods purchased are permitted into your country please contact our Customer Service team at info@forward2me.com and we will be happy to contact the courier to clarify this for you.<br />Kind Regards,Tracy.
Kendro Priyoso
06 March 2019
TNT Economy Express
KP
Please put “special notes” menu on each items in our list of stuff ready to ship
Some time we need some special treatment on each of them
Some time we need some special treatment on each of them
Michael Norris
06 March 2019
DHL Economy Select
MN
Service was fast and at a great price.
Francisco Rodriguez
06 March 2019
DHL Express Worldwide
FR
Excellent 3rd party!!!!
Gregory Man
06 March 2019
DHL Express Worldwide
GM
Very, fast shipping. Exelent service.
Khaled Yuosef
06 March 2019
DHL Express Worldwide
KY
I received my radio broken because of a poor packing with is really upset me. They told me 2 weeks ago that I will get a refund , until now I didn't .
Hi,<br />Many thanks for taking the time to review our services and I'm very sorry that your goods have been damaged whilst in transit.<br />Although we do our very best to ensure we take great care of your goods whilst in our hands and that they leave us so they are safe and secure for international transit sometimes incidents do happen whilst goods are in transit causing damage to the goods in the shipment.<br />We do understand it must have been very upsetting to receive your goods damaged although I see that we have responded to you in a timely manner submitting a claim for compensation with the courier.<br />Claims do however take a little time to process and receive payment from the courier once the claim has been accepted.<br />I'm pleased to advise you that we have now received the compensation payment from the courier and we will be in touch later today to advise you of the payment.<br />I hope this helps resolve the issue and if you have any further questions please don't hesitate to get in touch with our Customer Service team at info@forward2me.com.<br />Kind Regards,Tracy.<br /><br />
Carlos Suarez
06 March 2019
DHL Express Worldwide
CS
I was surprised how easy it was to use forward2me. All of the representatives were extremely helpful and genuinely cared about ensuring that my parcel was delivered to me in Miami Fl. The sender was giving me a hard time by not issuing me a tracking number after I made the eBay purchase. I emailed your company right away and I received a response immediately. In the end, my package was located by forward2me and arrived in a timely manner to my residence with no damage. I highly recommend forward2me and will use them again!
Thank you,
Carlos Suarez
Thank you,
Carlos Suarez
Boris Tsipenyuk
06 March 2019
UPS Express Saver
BT
Helpful and well thought out, they do a great job to make things easy and give you the most inexpensive option
Filipe Teixeira
06 March 2019
DHL Economy Select
FT
great service, very fast shipping
Engin Yoruk
05 March 2019
UPS Express Saver
EY
Very responsive and helpful. Will continue using their services
拓人 河合
05 March 2019
TNT Economy Express
��
Shipment is very fast
natalie echeverria
05 March 2019
UPS Express Saver
NE
I have tried a number of postal forwarding services. This company is by far the best. I cannot fault them. I am notified instantly of a shipment. I can store for free for 30 days and they re-package to achieve the best volumetric weight, saving me money with shipping. Their prices are transparent and the cheapest I have found. I am perfectly satisfied and I would highly recommend.
carlos requena
05 March 2019
DHL Economy Select
CR
Siempre un servicio perfecto.Muy contento.
Hembana LTD
05 March 2019
UPS Express Saver
HL
They were very responsive
Cassie Dalal
05 March 2019
UPS Express Saver
CD
I have used Forward2Me a number of times since living in Singapore and Vietnam the past few years and the service and speed has always been outstanding, often arriving before the scheduled arrival date.
Also, I appreciate the fact that every time I have had a query, the response time is great. Some could find that sending your bought items to an unknown address in the UK and putting them in the hands of others to send is a bit daunting, but Forward2Me’s communication reassures you that there are real humans at the other end with a genuine interest in delivering you the service.
If I could offer any constructive criticism it would be that it would be great to have some budget options, as sometimes the items are large and pricey to send but don’t necessarily need to get here within a matter of days. But as far as the costs have been concerned for the size of my items (baby bed and equipment) I was very pleased with the value for money.
Also, I appreciate the fact that every time I have had a query, the response time is great. Some could find that sending your bought items to an unknown address in the UK and putting them in the hands of others to send is a bit daunting, but Forward2Me’s communication reassures you that there are real humans at the other end with a genuine interest in delivering you the service.
If I could offer any constructive criticism it would be that it would be great to have some budget options, as sometimes the items are large and pricey to send but don’t necessarily need to get here within a matter of days. But as far as the costs have been concerned for the size of my items (baby bed and equipment) I was very pleased with the value for money.
takao otomo
05 March 2019
UPS Express Saver
TO
very fast shipping and reply!
William Keller
05 March 2019
DPD Classic
WK
Had no issues, processing was pretty fast, web interface is nice, reasonable pricing, totally would use again.
Michael Nguyen
05 March 2019
DHL Express Worldwide
MN
Would recommened!
Andrew Clement
04 March 2019
TNT Economy Express
AC
good
John Macris
04 March 2019
DHL Express Worldwide
JM
Based on my initial experience, I would recommend forward2me. One feature improvement would be the visibility of photos after the shipment, including the photo of the outgoing parcel.
Steven Mdhluli
04 March 2019
UPS Express Saver
SM
Great service but improvements need to be made on 3 things
1. Repackaging fee and shipping costs
2. Capturing values less than £1
3. Shipping costs are too high
1. Repackaging fee and shipping costs
2. Capturing values less than £1
3. Shipping costs are too high
Emrah Ayar
04 March 2019
DHL Economy Select
EA
Ordered car parts from ebay, the salvage company could not send go NL so i found forward2me. The shipped it directly to my adress after receiving it. Great service and fast.
Z.A
04 March 2019
DHL Express Worldwide
Z
good service, easy communication.