Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Hafdís Birta Johansson
09 April 2019
DHL Domestic Express
HBJ
Love using forward2me! They are the reason I own my favourite gym clothes!??
Parag Pandey
08 April 2019
UPS Express Saver
PP
Prompt, great online platform, reliable delivery partners
Nabil Hijjawi
08 April 2019
DHL Express Worldwide
NH
I was very hesitant to use a new forwarder in the beginning, but I needed a car part badly to be shipped from the UK to Uganda and found forward2me, I read a little about them, gave them a call and I got the feel of how professional they were, placed my order the same day, they received in two and shipped to me the same day, it was a bulky item, and was handled perfectly, received in Uganda after 4 days. I will sure use again.
Makoto Mizukami
08 April 2019
DHL Express Worldwide
MM
Very prompt reaction and dispatch! I'll come again.
C Valdes
08 April 2019
DHL Express Worldwide
CV
Seamless, fast and cost effective. Will definitely use again and would recommend. Got my TrueForms!
Kai Chen
08 April 2019
UPS Express Saver
KC
A little pricy, but these guys are really fast and reliable. Would totally recommend.
tomonori suwa
08 April 2019
DHL Express Worldwide
TS
fast,safe and easy.
ALEKS SANTIAGO
07 April 2019
DHL Express Worldwide
AS
Fast and great packaging!
Masaya Sano
06 April 2019
DHL Express Worldwide
MS
Customer support is incredibly reliable. Had to ask time to time an irregular request during or after shipment, but all was taken care perfectly. Very satisfied with service.
Noam Lavi
05 April 2019
DHL Economy Select
NL
I was afraid to ship out all my Amazon stock into a place I don't know in a foreign country but what I discovered is very informative website which updates every time they received something and very responsive customer service. The experience couldn't have gone smoother thanks to these guys.
Austin Ratcliff
05 April 2019
UPS Express Saver
AR
Great service. Everything went very smoothly.
Astríd Vega
05 April 2019
DHL Express Worldwide
AV
Really good service, will keep using it
Pierluigi Carletti
04 April 2019
UPS Standard Single
PC
Veramente comodo se acquistando online la consegna non venga effettuata in Italia
Veloce e non troppo caro!
Veloce e non troppo caro!
Kelsang Tsering
04 April 2019
DHL Express Worldwide
KT
great. fast
Michael Giangrande
03 April 2019
UPS Express Saver
MG
A1 service
Lella Erludóttir
02 April 2019
DHL Express Worldwide
LE
Quick and trustworthy
Miltiadis Parcharidis
01 April 2019
TNT Economy Express
MP
They do everything right and they ship very fast. They also take photos of the items that arrive. Can't recommend them enough!
Chama Kapambwe
01 April 2019
DHL Express Worldwide
CK
I have been with Forward2me since 2017 and I have always received excellent service. The communication is timely and the repackaging if requested is up to scratch. Infact, Forward2me has made buying globally seem like I am buying local due to the efficient and cost effective manner of the service.
katsuhiko ito
01 April 2019
UPS Express Saver
KI
Very quickly and good service. The website is easy to use.
https://youtu.be/JfEDJ7h7KVw
https://youtu.be/JfEDJ7h7KVw
Dylan Buck
01 April 2019
DHL Express Worldwide
DB
A bit hesitant to try a service like this but their process is awesome and extremely easy! Ordered a UK exclusive pair of yeezys and had them shipped DHL where they arrived to my home in 2 days! Highly recommend
Antti Kangas
31 March 2019
TNT Economy Express
AK
ok
Robert Hill
31 March 2019
DHL Express Worldwide
RH
Excellent service. Holly at the reception was incredibly helpful and advised me how to complete the various Invoice valuations. Items were received in mint condition and Forward2Me strengthened the courier box. Highly recommended! A+++++++ VERY fast shipping! Parcel left the UK on Wednesday and I received it in Australia Friday morning!!!!
ADEL SAQIRAH
31 March 2019
DHL Express Worldwide
AS
Very good service . Thanks so much
Bader Abdullah
31 March 2019
UPS Express Saver
BA
SAFETY AND FAST DELIVERY
andrew hinkens
30 March 2019
UPS Express Saver
AH
The most efficient freight forwarding service from Europe I have yet encountered! The website is easy to use and the customer service is speedy and helpful.
CHRISTOPHER PEACE
29 March 2019
UPS Express Saver
CP
I was a bit skeptical at first to use a package forwarding service to forward UK ebay purchases to my US address however after using forward2me I was surprised at how fast and neat my package had arrived. Highly recommended!
Krzysztof Wojciechowski
29 March 2019
DHL Economy Select
KW
Good item
francesco nicchi
29 March 2019
DPD Classic
FN
Pienamente soddisfatto. Affidabili e rapidissimi. Grazie
Andrew Soto
29 March 2019
DHL Express Worldwide
AS
combine and reship could have been better / cheaper
Nicol Blakely
29 March 2019
UPS Express Saver
NB
I was apprehensive at first because it seemed too easy and straightforward. I received my package within days of payment. I'd also ordered something from another retailer around the same time who offered shipping to the US, it arrived 2 weeks after my forward2me package. I think they're awesome!
Lori DeBoo
28 March 2019
UPS Express Saver
LD
I have had excellent communication for my first time using this service. As I am buying for a company, the communication is extremely important due to I have to keep my customers updated with any issues. Working with another freight forwarder that would not communicate with me was horrible and I was ready to stop buying for my customer as it just took to much time and to long to get answers. Keep up the good work!
MASANORI MIKAMI
28 March 2019
UPS Express Saver
MM
Good!!
Orli Grobler
28 March 2019
DHL Express Worldwide
OG
The service it self is excellent, flows automatically and ships promptly, but here is the problem.
The cost. DHL is expensive when all you are shipping is a box of shoes or a small package from Marks and Spencer with Socks and such.
I would rather use the Postal Service but they will only offer for items with value under GBP 20...and more often then not the value is slightly higher.
DHL is good but aside from them all the other choices are far more expensive.
I ended up having to pay customs for shoes when honestly has they shipped by Post this would have been avoided.
The cost. DHL is expensive when all you are shipping is a box of shoes or a small package from Marks and Spencer with Socks and such.
I would rather use the Postal Service but they will only offer for items with value under GBP 20...and more often then not the value is slightly higher.
DHL is good but aside from them all the other choices are far more expensive.
I ended up having to pay customs for shoes when honestly has they shipped by Post this would have been avoided.
Glikeria Zachari
28 March 2019
UPS Standard Single
GZ
EXCELLENT
EK
28 March 2019
DPD Classic
E
Fast, efficient, reliable.
Luis Ruiz Negrillo
28 March 2019
UPS Standard Single
LRN
Todo está perfecto.
Omar Meerun
28 March 2019
DHL Express Worldwide
OM
I've used Forward2Me multiple times already and have never had any issues whatsoever. My packages have always been delivered quickly (most of the times ahead of the stated delivery date) and have always been well packaged. As well as this their customer service has always been helpful and quick to respond whenever I have needed their help. I trust them with my items which is the most important for me when dealing with any package forwarding service.
Omar Hamdan
28 March 2019
DHL Express Worldwide
OH
The service is excellent and very fast
, I love the availability of many shipping companies , And also the timer at the top of the page to open and close the warehouse , That's very nice
Really all great and I do not say that for a 50%
, I love the availability of many shipping companies , And also the timer at the top of the page to open and close the warehouse , That's very nice
Really all great and I do not say that for a 50%
Klara Kozakova
27 March 2019
DHL Express Worldwide
KK
Easy to use. Good info online. Delivered on time. Great.
Unverified Customer
27 March 2019
Unknown Shipment Details
Bought an item to get delivered here. On there website they show nothing about not allowing shipping to UK. Infact they show shipping to uk is 9pounds. So i went ahead and ordered my one time product to them and it got there , then on the site it wouldnt let me ship to UK obvious sign of a scam , so i contact them adn they say oh we dont ship to uk. They asked for the item invoice , so i provided , they refused to send , asked for a bank statement , i sent it they refused to send it. They started telling me oh thats not how an invoice looks , well im sorry thats how GOOGLE makes their invoice. Now im out of pocket with no item and staff even have the audacity to ask me for my card details. Will Update if they actually deliver. This is my 7th email to them and they refuse to give it to me.
Pierre Theron
27 March 2019
UPS Express Saver
PT
Excellent service from you.
Best ever i had .
Quick and straight forward ...
Best ever i had .
Quick and straight forward ...
Michael Moles
27 March 2019
DHL Express Worldwide
MM
Well protected and packaged and quickly shipped.
Jaša Černe
27 March 2019
DPD Classic
J�
Responsive staff, fast processing, the service is legit and reliable overall.
Liam
27 March 2019
DHL Express Worldwide
L
My experience with forward2me was satisfactory except for one thing. My shipment was delayed by at least 3 days after arriving in Australia, before being forwarded to my deliver address.
DHL customer service explained to me, over the phone, that because I am using an 'Australia Post Parcel Locker' for my delivery address, the shipment was put into a very indirect route, extending delivery time far beyond neccasary.
This is obviously an issue with DHL's system, however still frustrating when paying top dollar for a premium service.
I encourage forward2me to do everything it can to prevent this issue in the future. I give full consent to be contacted if useful.
DHL customer service explained to me, over the phone, that because I am using an 'Australia Post Parcel Locker' for my delivery address, the shipment was put into a very indirect route, extending delivery time far beyond neccasary.
This is obviously an issue with DHL's system, however still frustrating when paying top dollar for a premium service.
I encourage forward2me to do everything it can to prevent this issue in the future. I give full consent to be contacted if useful.
William Q
27 March 2019
DHL Express Worldwide
WQ
The service is great overall. I used forward2me to order items on eBay in the UK and have them shipped to me in the United States. That allows me a lot of flexibility in doing things like combining orders to reduce shipping costs, and paying for faster or slower shipping based on when I want the items.
Items shipped to the forward2me address are stored for free for up to 30 days, and the packages can be combined for shipment for free. It costs extra to have the items themselves be repackaged to reduce the weight. The interface tells you if repacking the items will save you any money.
I had a few shipments and used DHL Express. It was both cheap and fast.
The only real complaint I have is that the packaging isn't the best. They reuse boxes which means that by the time it gets to you it is starting to fall apart, and they don't really use enough packing material.
Items shipped to the forward2me address are stored for free for up to 30 days, and the packages can be combined for shipment for free. It costs extra to have the items themselves be repackaged to reduce the weight. The interface tells you if repacking the items will save you any money.
I had a few shipments and used DHL Express. It was both cheap and fast.
The only real complaint I have is that the packaging isn't the best. They reuse boxes which means that by the time it gets to you it is starting to fall apart, and they don't really use enough packing material.
Pauline Qasha
26 March 2019
DHL Express Worldwide
PQ
Best service! I received my purchases really quickly!
Peter Varga
26 March 2019
DHL Express Worldwide
PV
great service, fast shipping, i can absolutely recommend it :-)
Elizabeth Mason
26 March 2019
UPS Express Saver
EM
Service is great but the shipping costs are very high to the Seychelles, I can't always afford to use your company.
Vinh Vo
26 March 2019
DHL Express Worldwide
VV
Very kind and helpful customer service. The shipping is fast and are well packaged. Awesome service overall. Highly recommended!
Yu Kwang Tan
26 March 2019
UPS Express Saver
YKT
There was an unspecified error when doing the bank transfer to you guys. This held up my shipment for weeks. Disappointing.
Hi,<br />Many thanks for reviewing our services however I'm sorry to hear that there has been an issue with receiving your payment via bank transfer.<br />We are currently working on our payment structure to make payment via bank transfer more accessible for our customers and to make the cost cheaper for them.<br />I see for some reason payment was not available via credit/debit card and PayPal when you last shipped, these payment options have now been made available for you and hopefully going forward this should make it overall easier for you to make payment for shipping.<br />I do sincerely apologise for the delay in you receiving your shipment due to this payment issue and if you have any further questions please don't hesitate to get in touch with me at info@forward2me.com and I will be happy to answer any questions regarding payments.<br />I hope you will use our service again and look forward to hearing from you again soon.<br />Kind Regards,Tracy.