Customer Reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it.  Every review is shown unedited and in full.

4.6 5

5
25.535658184103%
4
2.3939679547597%
3
0.97392397109645%
2
0.6660383286208%
1
1.8473138548539%
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reviews of forward2me
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Unknown Country
UPS Express Saver
BR
Trustable, Fast and easy to work. The best forward service in the world
Unknown Country
UPS Express Saver
VC
オススメの転送業者です。
Unknown Country
UPS Express Saver
JL
Very quick and easy, paid for my invoice and they shipped my order the following day. Received my product about 3 days later.
Unknown Country
DPD Classic
VC
Extremely quick: the shipment has been forwarded the same day it was received.
Prices are fair, there is a good choice of couriers, there are no subscription or recurring fees.
What not to like?
Unknown Country
DHL Express Worldwide
VC
I love how quick the service of Forward2me is :D Everything was self explanatory on the website. Thank you! my package also came in time and in perfect shape.
Unknown Country
UPS Express Saver
VC
Quick shipping.
Unknown Country
UPS Express Saver
VC
HIGHLY RECOMMENDED
Unknown Country
DHL Economy Select
JW
I'm allover very satisfied. I didn't know this option until I saw a youtube video from another danish guy who used your service. It's not the last time I'll use you.
Unknown Country
DHL Express Worldwide
HP
Very efficient and professional service, fast shipping, no hassles.
Unknown Country
TNT Economy Express
VC
Thanks all service very good and very fast
Unknown Country
DHL Express Worldwide
VC
I was getting two cushions shipped to me in Australia from the UK and selected a parcel forwarding company without doing my research. Which was a mistake on my part as your company apparently only measures by volumetric weight. As such I received the price of 100 pounds or thereabouts (which equated to nearly $200 dollars AUD) for two $30 cushions. I would have thought there would have been an option to choose by what weight it was calculated, but there was not. Instead I had to have the cushions thrown out and only the covers sent to me to reduce the price. The customer service representative (Chris) acted as if my asking for ways to reduce the price was the most inconvenient thing in the world. Needless to say I will never be using Forward2me again.
forward2me
Hi,Many thanks for taking the time to review our services however I'm sorry to hear that you were unaware that shipments especially by air are calculated on the volumetric weight of the package (the amount of space the shipment takes up) rather than the actual weight.We do provide this information on our website and I see Chris did explain this to you when you contacted us.I do understand that the cost for shipping the cushions was higher than the value of the goods and that it must have been very disappointing that we had to remove the actual cushions from the covers to make shipping cost effective for you.I do apologise if Chris came across unhelpful I'm sure that this wasn't his intention, he is a very experienced member of our team and usually goes above and beyond for customers. I know it can be very frustrating when things don't go quite right with shipping.We do work with our couriers on a regular basis to obtain the best pricing possible for our customers and feel we are competitive in our market. Shipping does not only include the transit costs, it includes the use of the address, the acceptance, processing and storage of your goods whilst they are with us and all the export documentation required for shipping. Since July 2018 the Australian Government have introduced a Goods and Service Tax for shipments being imported into Australia for goods under the value of $1000 AUD. Due to the volume of parcels we ship to Australia we are now have to be registered to collect this tax and therefore this has increased the cost of shipping to Australia for our customers.I do hope you will re-consider using our services again in the future, we have a pricing page on our website where the cost of shipping can be estimated before a customer goes ahead with a purchase and can ensure that shipping is cost effective for you. I have included a link https://www.forward2me.com/pricing/.Please don't hesitate to get in touch with me personally if you have any further questions regarding shipping to Australia, I will always be happy to help. If you mark your email for the attention of Tracy to info@forward2me.com the message will be allocated to my inbox.Thank you once again for your feedback, we never like to hear a customer is unhappy with our services as we pride ourselves on our customer service and hope we can rectify your faith in us going forward so you will use our services again.Many thanks,Kind Regards,Tracy.
Unknown Country
DHL Express Worldwide
JD
I have never tried a service like this before, and was blown away by how easy and convenient it is. In fact, I received my items from the U.K. faster than the items I ordered from the USA. Amazing!
Unknown Country
UPS Express Saver
VC
the service is super reliable an efficiency !!!!
Unknown Country
DHL Express Worldwide
VC
I've used forward2me and l am absoulotly amazed
My packege arrive to me in 4 day
Unknown Country
DHL Express Worldwide
NA
Fast service, Clear, simple flexible interface, follow up to delivery point, good awareness of staff, open to shipping object that other mail providers prohibits
Unknown Country
DHL Economy Select
DG
This is the best service and best choice I ever made for forwarding shippments from UK to Croatia, Prices are very competetive and service is very simple and easy to use.
Umfortunately it's not good for use from Germany becouse from DE idelivery to CRO is too expensive - probably becouse only DHL offers delivery service so Price isnt as competetive as from UK where yoi can choose between DHL, GLS , whistl and some other courier. Anyway, great service, I recommend to everybody who buy frequently in UK.
Unknown Country
DHL Express Worldwide
VC
Always incredibly fast to update, receive, ship out item. Inexpensive shipping options. Honestly get my UK packages quicker than my US based ones.
Unknown Country
DHL Express Worldwide
VC
it came in excellent shape and delivered on time nice first shippment
Unknown Country
DHL Express Worldwide
AB
Excellent service, highly recommend it.
Unknown Country
DPD Classic
RDB
Great service, quick in handling
Unknown Country
UPS Express Saver
HT
You will receive accurate and honest service.
I can recommend this service to many friends.
Unknown Country
TNT Economy Express
VC
I have nothing but good things to say about Forward2me service; service is superfast, customer service helpful and the price I would say is cost-efficient compared on when ordering everything to your home address.
Unknown Country
DHL Express Worldwide
BP
Excelente serviço. recomendo. Rápido e eficaz
Unknown Country
DHL Domestic Express
VC
Helpful customer service
Unknown Country
DHL Express Worldwide
EM
The service and the delivery were​ very fast, and the products were delivered without any problem and action from my side.
Unknown Country
DHL Express Worldwide
MW
丁寧でとても早く届けてくれてありがとうございます
Unknown Country
DPD Classic
L
Quick, rather expensive but very useful! Costumer Support is very, very nice and helpful! Delivery to Germany without any issues in just a couple of days!
Unknown Country
DPD Classic
EM
Die Ware wurde sehr schnell weitergeleitet
Unknown Country
TNT Economy Express
VC
forward2me the best 5 stars !!
Unknown Country
TNT Economy Express
VC
Good service, Never had any problems.
Unknown Country
DHL Express Worldwide
CB
The ordering process is very complicated and time consuming.. One needs to be very savvy with computers to be able to steer through the whole process of ordering. Similar services in the USA such as comgateway are so much more simplified and user friendly.
Unknown Country
DPD Air Classic
VC
Too expensive
Unknown Country
DHL Express Worldwide
VC
perfect at all
Unknown Country
UPS Express Saver
RS
100 100 400
Unknown Country
TNT Economy Express
MM
丁寧 迅速でとてのも良い。
しかし金額が若干高め。
Unknown Country
DHL Express Worldwide
VC
Easy to setup account and use; great service and avoids those sellers that inflate overseas shipping
Unknown Country
UPS Express Saver
VC
最低以外の何者でもありません
荷物は破損
高い
カスタマーの対応も悪い
forward2me
Hi,Thank you for providing us with your feedback however I'm sorry to hear that the goods in this shipment have been damaged. I know that this must be very disappointing for you especially that this was your first shipment with us.I see that my colleague has been in touch with you by email on 13th June to request some further information to submit a claim with the courier UPS however although this was over a week ago you have not responded to the email to provide the information required.I see on this occasion that UPS have admitted they are at fault for this shipment however we do require the requested information as soon as possible so we can submit the claim.Although we do package goods so they are safe and secure for international transit from time to time damages do occur and are out of our control. Once a package has been dispatched from our warehouse we are in the hands of the courier.We look forward to receivng this information soon so we can assist you further and hope this experience hasn't deterred you from using our services again as these kind of instances are very rare.Kind Regards,Tracy.
Unknown Country
DHL Express Worldwide
VC
Very prompt and courteous service - shipping is expensive for 2 small charms but such a wonderful way to buy from overseas when the merchant won't sell to the USA. Thank-you VERY much personal shopper and forward2me for offering the USA this service Would definitely buy again this way if I needed something from overseas!
Unknown Country
DHL Express Worldwide
VC
私はいつも利用してます。
対応が早くてとても良い。
Unknown Country
UPS Express Saver
PKJ
so far so good. very good customer care
Unknown Country
DHL Express Worldwide
VC
Fabulous experience. Absolutely 0 problems.
Unknown Country
UPS Express Saver
JM
We used the personal shopper service - it was super efficient, we got exactly what we wanted and the product was delivered in 2 days to HK.

If you are looking to order CBD products to HK, we 100% recommend using forward2me
Unknown Country
DHL Express Worldwide
VC
Great service and fast delivery
Unknown Country
DHL Express Worldwide
AA
Too expensive it will be my last time to ship with you m sorry
forward2me
Hi,Many thanks for sending over your feedback however I'm sorry to hear that you have found our services too expensive.I have taken a look at your shipment with us and can see that you shipped your goods as they had arrived with us, I'm not sure if you are aware that we do offer a combine and repack service to ensure our customers obtain the maximum value for shipping.Shipping fees for overseas shipments from the UK are generally calculated on the amount of space they take up rather than their actual weight (this is called the volumetric weight) this is especially the case when shipping by air, when retailers ship within the UK the shipping fees are often calculated on actual weight so they often ship in standard size boxes which can have lots of space wasted in them.Using the combine and repack service elimiates any wasted space, our team review your packages repack them as tightly and safely as possible for international shipping often reducing the volume (size of the package) to help save on shipping costs.Shipping fees also include the use of your forward2me address, the acceptance, processing, storage and preparation of all export documents for shipping.I hope based on this information you will consider using our services again, if you have any further questions at all please don't hesitate to get in touch with me at info@forward2me.com and I will be happy to assist you.Kind Regards,Tracy.
Unknown Country
DPD Air Express
DW
Good service
Unknown Country
DHL Express Worldwide
MH
Always fast and on time.. perfectly packaged.
Unknown Country
DHL Express Worldwide
VC
They are fast and secure and also they reply to people as quickly as possible
Unknown Country
DHL Economy Select
JA
Muito eficiente.
Unknown Country
DPD Classic
VC
Great service, fast delivery.
Unknown Country
DHL Express Worldwide
VC
Great service. But I wish they would offer cheaper options of shipping. The shipping cost was more than the cost of the products I bought to be shipped.
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