Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Michael Colson
13 February 2020
TNT Economy Express
MC
The time scales in turn round of parcels was good. The parcels arrived when stated but took quite a battering, luckily there were on this occasion nothing breakable. I would question whether something fragile would have survived. I thought the price was a bit high but I have nothing to compare with.
Hi,Many thanks for providing us with your thoughts on the service you received from forward2me.I'm pleased to hear that we dealt with your packages in a timely manner however they arrived with you a little worse for where. I see that you shipped them as a multi-piece shipment, I'm not sure if you are aware we do offer a combine and repack service where smaller parcels are repacked together as efficently as possible for shipping. This service not only ensures the goods are safe and secure for international transit it could also reduce the packages overall in size saving on shipping costs.The cost of shipping is generally based on the amount of space the items take up in transit which is called the volumetric weight. It is only when the actual weight is higher than the volumetric weight that the shipping fee is reverted back to being charged on the actual weight. I see that the actual weight of your shipment was smaller than the volumetric weight so the combine and repack service may have been beneficial for you by reducing the cost of shipping as well as protecting the parcels better for transit.I hope this information helps going forward however if you ever require assistance when shipping next time please get in touch with our Customer Service team at info@forward2me.com and we will be happy to guide you.Kind RegardsTracy.
Verified Customer
13 February 2020
DHL Economy Select
VC
Did everything they promised seamlessly. A great, easy experience.
Gitte Elmegaard
12 February 2020
DPD Classic
GE
Hurtig eksprdition
Verified Customer
11 February 2020
DPD Classic
VC
Excellent service ! simple et fiable .Je suis trés satisfait
Verified Customer
11 February 2020
TNT Economy Express
VC
The service was good, but exceptionally expensive
Hi,Many thanks for taking the time to review forward2me.I'm pleased that you are happy with the service we offer although the cost was more than you expected. I see that the actual size of the package (volumetric weight) was higher than the actual weight so the shipping fee was based on the higher volumetric weight.We do offer a combine and repack service where our warehouse team will evaluate the package to see if it can be reduced in size to save on the volumetric weight. Shipping within the UK is generally based on the actual weight so some sellers/retailers ship the goods in much larger boxes than necessary seeing as this does not affect the price within the UK.This does however affect the price for international shipping especially when shipping by air so the combine and repack service is very useful to our customers to ensure that they obtain the maximum value for shipping.I hope this suggestion will help you going forward so you can obtain the best possible price for shipping.Please don't hesitate to get in touch with our Customer Service team at info@forward2me.com if you need help requesting this service next time you ship with us.Kind Regards,Tracy.
Verified Customer
11 February 2020
TNT Economy Express
VC
すごく信用できる会社でした。
Jerney Judell
10 February 2020
P2P TRAKPAK Worldwide
JJ
Very Quick delivery! excellent
Lukas Slunecko
10 February 2020
DHL Economy Select
LS
I was forwarding two packages bought from Amazon.UK, one of which was not showing up in my Forward2me inbox. After I contacted F2M, they suggested that it was probably due to a delivery problem on Amazon side and that I should request that Amazon send it again. Amazon were unable to confirm that the package had been delivered, so it was re-sent and from there, the delivery by F2M to home was exactly as expected. One aspect which I think could be an improvement is if it was possible to set the delivery to a pick-up spot, such as the Luxembourg Post operated Packup boxes or gas stations (DHL allows delivery to these spots)
Hi Lukas,Many thanks for taking the time to review our services.I'm pleased to hear that you have managed to sort out the problems with the original Amazon delivery and your goods arrived with us safely in the end so we could forward them to you.We also appreciate your suggestions regarding delivery to pick up points. This is something we have considered and I believe with some couriers this can be arranged after dispatch and before delivery via SMS text messages. Some customers do already organise deliveries to DHL Packstations and UPS pick up points in this way which I know is very useful especially if you are not home during the day and are working.Our options with the couriers are improving all the time and when these kind of options are available to us we will look to pass them to our customers.Thank you once again for your feedback and we hope to help you with shipping again soon.Kind Regards,Tracy.
Verified Customer
10 February 2020
DHL Express Worldwide
VC
Perfect! Really prompt service, with many options and accurate notifications!
Tilden Chen
10 February 2020
DHL Express Worldwide
TC
Very straightforward process and timely service. Will definitely use again if the need arises!
Maria Tofas
07 February 2020
TNT Economy Express
MT
Excellent service !!!
René Bentele
06 February 2020
TNT Economy Express
RB
fast, good information, quick reaction from the helpdesk
phi phu
05 February 2020
DHL Express Worldwide
PP
Everything is good with fast and secure service
ahmad alhaydar
03 February 2020
DHL Express Worldwide
AA
It was first time but really a great experience
Chris Ball
01 February 2020
DHL Express Worldwide
CB
The speed at which you forward the package is exceptional. It always arrives in quick time to Australia. Also I like being able to choose the courier. DHL being the best because they're the only ones who still deliver articles at weekends and public holidays and therefore speeding up arrival time. BUT the process of supplying information such as a photo of invoice etc is horrible and difficult to navigate. It can't be an Australian Govt requirement as this is not necessary via similar distributers from the U.S.A. They just ask you to include the cost of the article. So much simpler. I just wish you could make it simpler and more user friendly. I have a friend who fills in the information for me and he's very computer literate but still finds your procedure very complicated.
Hi,Many thanks for taking the time to provide us with your feedback.I'm pleased to hear that you are overall happy with the service and the DHL courier option we offer.We do however appreciate your feedback on the uploading of documents which we now require for proof of value for the goods being shipped. We are looking at improvements on our site to make this process easier for our customers as we appreciate this process can be time consuming and hope to have these improvements later in the year.Please don't hesitate to get in touch with our customer service team at any time if you or your friend require any assistance with the uploading of the documents and they will be very happy to help you. Our email address is info@forward2me.com.I hope this issue won't stop you using our service going forward.Kind Regards,Tracy.
Katerina Chupikova
31 January 2020
DPD Classic
KC
I received my parcel within a few days with without any complications even when I didn't pay the extra insurance. I'm satisfied and will surely use the service again.
Claudia Reis
31 January 2020
DHL Express Worldwide
CR
Is quick and efficient and with reduced risk. I am very happy with my items storage and handling.
Verified Customer
30 January 2020
DHL Express Worldwide
VC
Not many options of shipping carrier.
Hi,Many thanks for your feedback.I'm sorry to hear that you are unhappy with the quantity of options you were offered for shipping to your country. We do offer shipping via DHL, UPS, TNT, DPD, P2P and a budget postal service, if you were unable to see these options when you shipped please contact our Customer Services team at info@forward2me.com and we will be happy to look into this for you.Kind Regards,Tracy.
Kim Juul Jensen
30 January 2020
DHL Express Worldwide
KJJ
One of the best experiences on a first use of a service! Everything simply ran as smoothly as I could possibly hope. Will definitely use more going forward (!). :-)
Verified Customer
30 January 2020
DHL Express Worldwide
VC
Forward2Me provides excellent service
Verified Customer
29 January 2020
DHL Express Worldwide
VC
The shipment was very expensive for sending 100ml fragrances by DHL they take 100% of the cost of the perfume. So it was not fare price. The service itself was prompt and fast and easy.
Hi,Many thanks for taking the time to review our services however I'm sorry to hear that the cost of shipping your perfume was more than expected.We are in a position to ship these items legally, having passed a strict auditing procedure and carried out intensive staff training. For these kind of shipments surcharges are applied by DHL and are only passed to our customers at cost with no additional fees charged for the work forward2me carries out for these type of shipments. I hope you understand that we do need to pass these costs on and Forward2me do not profit from them directly however I'm pleased that you have found the forward2me service prompt, fast and easy to use.Please don't hesitate to get in touch with our Customer service team at info@forward2me. if you require any assistance with shipping.Kind Regards,Tracy.
John Silver
29 January 2020
DHL Express Worldwide
JS
I have to admit I was a little skeptical at first. I wanted to order an item from the UK, but the company would not ship to the US. I found forward2me online and decided to give it a try. What a fantastic service! They have a intuitive website and the service is flawless. I would highly recommend forward2me and I will use them again.
Shane
28 January 2020
DHL Express Worldwide
S
Fast. The items arrived at forward2me, I received the notification within minutes I believe, I paid the shipping fee, and the items were shipped out to me on the same day.
Hernani Rodrigues
28 January 2020
DHL Express Worldwide
HR
Very fast shipping and consolidation.
Support team ( Miss Tracy) very knowledgeable and eager to help.
Altough i am not happy with warehouse team price sometime raises after consolidation hence the aim is to save but we end up paying more when asked for this service.
foward2me is on time now to have chat support sometime we want quick support but we forced to send an mail that takes hours or day to reply.
Support team ( Miss Tracy) very knowledgeable and eager to help.
Altough i am not happy with warehouse team price sometime raises after consolidation hence the aim is to save but we end up paying more when asked for this service.
foward2me is on time now to have chat support sometime we want quick support but we forced to send an mail that takes hours or day to reply.
Hi Hernani,Many thanks for taking the time to review our services and appreciate your kind comments.I'm sorry to hear that on some occasions the cost of combine and repack outweighs the saving made on shipping however this service is not only to provide a cost saving but to ensure that your goods are safe and secure for international transit. Therefore dependent on the type of goods you are shipping additional packaging materials need to be added to ensure the goods are safe for shipping which does sometimes inpact on the size of the package.I'm pleased to hear that you are happy that we now have chat support which makes using our service easier and your queries are dealt with in a more timely manner.Please don't hesitate to get in touch with our Customer Service team if you need any assistance with repacks or shipping and we will always do our very best to help you.Kind Regards,Tracy.
Verified Customer
28 January 2020
DHL Express Worldwide
VC
Easy to follow directions
Efficient service
Fast delivery at reasonable cost
Recommend to everyone i know
Efficient service
Fast delivery at reasonable cost
Recommend to everyone i know
Verified Customer
28 January 2020
P2P TRAKPAK Worldwide
VC
You are great, but the shipping prices are expensive
Hi,Many thanks for your feedback.I'm pleased that you are happy with our service however the cost of shipping was more than you expected. Shipping prices do offer a full service including the use of your address, the acceptance, processing and storing of your package and all export documentation required for shipping. We do feel that for the service we offer shipping prices are value for money however next time you use our services please get in touch with our Customer Service team at info@forward2me.com and we can check the best options for shipping.Kind Regards,Tracy.
Emi Pineda
28 January 2020
DHL Express Worldwide
EP
they are great, their systems work very well, prompt courteous service, they partner with the best in the business for a wonderful experience
Verified Customer
27 January 2020
TNT Economy Express
VC
Fair price, quick delivery and everything went exactly as described
Verified Customer
27 January 2020
DHL Express Worldwide
VC
Excellent service, I will definitely be using them again.
Verified Customer
25 January 2020
DHL Express Worldwide
VC
Fast and reliable!
Victoria Gould
25 January 2020
P2P TRAKPAK Worldwide
VG
the service is spectacular, and the items come to you in a reasonable amount of time, and in perfect condition
Alexander
24 January 2020
DHL Express Worldwide
A
Worked well as Advertised to USA. Would use again
Elias
24 January 2020
DHL Express Worldwide
E
very good informed page but the forward postage options are so expensive my "cheapest" option was priced at 60 euros and all i wanted forwarded was airpods pro which has quite a small package
fast delivery but i would be more likely to use this service again if they added some options with a smaller pricetag
fast delivery but i would be more likely to use this service again if they added some options with a smaller pricetag
Hi,Many thanks for taking the time to review our services however I'm sorry that the cost of shipping was more than you expected.I have taken a look at your shipment and unfortunately it appears your address is in a remote area for DHL and therefore the cost of shipping incurred a remote area surcharge of £17.50 in addition to normal shipping fees increasing the cost of shipping to your area.Shipping smaller parcels sometimes can seem expensive however we do work with our couriers on a regular basis to ensure our customers are receiving the best value possible. Many of our customers look to buy a number of items and have them delivered to their forward2me address, they then combine them together to make shipping more cost effective. This may be an option for you going forward or if you have a family or friend you can ship to who has an address in a different area to avoid the remote area surcharge this would also save on cost.If you would like to check a new address for the remote area charge please send over the details to our customer service team at info@forward2me.com and they will be happy to look at this for you.We hope you will consider using our services again in the future and that my suggestions are helpful to you.Kind Regards,Tracy.
Verified Customer
24 January 2020
DHL Economy Select
VC
Smooth transaction, possibility of combining shipping
Verified Customer
24 January 2020
DHL Express Worldwide
VC
Smooth and simple transaction
Paulo Teixeira
23 January 2020
UPS Standard Single
PT
AGAIN, GREAT service!
Parcel box sealing tape was way better this time, more protective against accidental openings. Great job! Totally recommended. All arrived safe and sound and as it should!
Parcel box sealing tape was way better this time, more protective against accidental openings. Great job! Totally recommended. All arrived safe and sound and as it should!
Verified Customer
23 January 2020
DHL Express Worldwide
VC
They are prompt in dispatching items to their customers.
angela givon
22 January 2020
DHL Express Worldwide
AG
Fabulous service. Arrives super quickly.
Henrique Santos
22 January 2020
UPS Standard Single
HS
Very professional. Nothing to complain about
Karl-Heinz Faisst
22 January 2020
DPD Classic
KF
Klare Empfehlung. Eine sehr gute Möglichkeit, Ebay-Käufe in Großbritannien zu sammeln und dann gemeinsam vergünstigt nacht Deutschland zu senden. Die Artikel werden sehr sorgfältig in einem Karton gebündelt und erreichen dann sehr schnell Ihr Ziel.
Christopher Osborne
21 January 2020
DPD Classic
CO
Regular updates on progress and arrived quickly.
Unverified Customer
21 January 2020
Unknown Shipment Details
These people are legit and they act quickly to respond and to get your order shipped. For me my order was shipped the same day it arrived at their location. When your package shows up at their location you get a notification and a picture of the package. Shipping an item from their website was really easy. They also allow PayPal to pay the shipping invoice.
Verified Customer
21 January 2020
DHL Express Worldwide
VC
Excellent experience, from the second I signed up, to the delivery. Not only impeccable, but very smart.
Verified Customer
20 January 2020
DHL Express Worldwide
VC
Very quick and easy
Verified Customer
20 January 2020
DHL Economy Select
VC
service en tout point parfait / all perfect
Verified Customer
20 January 2020
P2P TRAKPAK Worldwide
VC
Una opción útil, pero es caro. Sólo podría interesar para compras de precio alto.
Andrew Clarke
20 January 2020
DHL Express Worldwide
AC
Already signed up with another UK business ... now leave me alone.
Hi,I'm sorry to hear that you no longer wish to use our services.I believe you are unhappy that invoices have to be uploaded for proof of value before shipping due to you being based in Australia. Since July 2018 this has been a requirement set out for companies shipping goods to Australia who collect this tax on their behalf so I'm afraid we have no choice than to gather this information before shipping.We wish you all the very best for the future and if you ever require our services again please don't hesitate to get in touch.Many thanks,Kind Regards,Tracy.
Ian Reid
20 January 2020
DHL Express Worldwide
IR
I did not receive notification my parcel was at Preston until about a month when I received advice I would now be charged for storage.
On the freight options they were only air freight which was expensive and I did not require. How can you access the cheaper shipping freight?
On the freight options they were only air freight which was expensive and I did not require. How can you access the cheaper shipping freight?
Stephanie Reeder
19 January 2020
DHL Express Worldwide
SR
I was nervous to try a forwarding company but was quickly put at ease - tracking was immediately updated and shipped my way the very same day once it was received by them. Very fast response! Will definitely use again in the future
Verified Customer
18 January 2020
DHL Express Worldwide
VC
服务很棒，会跟朋友推荐