Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Yuji Yamamoto
12 May 2020
TNT Economy Express
YY
forward2meは英国から日本への郵送費が高い。アメリカのPlanet Expressは安価です。
Hi, Many thanks for your feedback.I'm sorry to hear that you are unhappy with the cost of shipping via our services, I see that you have compared our pricing with a company in the USA rather than in the UK, we feel that this isn't a fair comparison as shipping is from another country and you have not mentioned the kind of service they offer. We see that you received a bulky item however did not take advantage of our Combine and Repack service which may have helped reduce the size of the package and reduce your overall shipping fee. If you require any further details on this service please feel free to contact our Customer Service team at info@forward2me.com and they will be happy to explain the service further.Kind Regards,Tracy.
Verified Customer
12 May 2020
DPD Classic
VC
Už opakovane som využila službu s UK adresou. Nákup bez problémov. Žiadala som aj zabalenie viacerých balíkov do jedného - perfektne zabalené a rýchlo pripravený balík na odoslanie. Rýchle dodanie. Som veľmi spokojná!
Ditte Hessling Juhl
12 May 2020
DPD Classic
DHJ
Great experience from making the profile, ordering the delivery and receiving the package. No problems at all
Filios Sazeides
12 May 2020
TNT Economy Express
FS
Amazing and smooth experience...received my goods with so much ease ?
Philip Albert Goodenough
12 May 2020
TNT Economy Express
PAG
Everything went perfectly.
Zak
12 May 2020
TNT Express Non-Docs
Z
Package was forwarded without issue. Shipped using TNT, would recommend this service for sure!
sean o'connell
12 May 2020
TNT Express Non-Docs
SO
After promising to deliver to a PO Box, forward2me didn't, and I had to drive 2 hours to pick up my very small packet from a freight depot. When I queried this, the guy who replied, asked why I thought they deliver to PO Boxes - I had to copy the text from their own website and send it to him before he believed me. He passed it onto someone who said they would look into it, but of course I have heard nothing back from them....
The service did not work for me, and the service was **** when querying it. Not recommended.
The service did not work for me, and the service was **** when querying it. Not recommended.
Hi,Many thanks for taking the time to provide us with your feedback.I'm sorry to hear that you have experienced an issue with the delivery of your parcel, although many couriers do offer delivery to PO Box addresses they do require a street name for delivery which you didn't supply when shipping. I'm thinking that this was the reason that you were asked to collect your parcel rather than the courier providing delivery.Due to the current pandemic most couriers do have limitations for delivery and collection of goods with many service depots being closed, this may be the reason why you were asked to collect your goods some distance away from your home as maybe the nearest depot to you may be closed.I do believe my colleague is looking into the distance you needed to travel for collection with the courier however as you can imagine courier responses are limited at the moment with call centres being closed and staff working from home with limited resources.Please be assured that we will contact you once we have a response from the courier.I hope you understand we are in very difficult times at the moment and are doing our very best to ensure that our customers are serviced in a timely manner.Kind Regards,Tracy.
Verified Customer
23 April 2020
DHL Economy Select
VC
It was good, I had expected the items to have been bundled together, they all arrived together but in separate packages.
Matteo Ingenito
23 April 2020
UPS Express Saver
MI
Great service
Verified Customer
23 April 2020
DHL Express Worldwide
VC
Not a single problem with the experience! Items sent exactly as initially packaged. They also arrived very, very quickly. I was very surprised at the timely shipping.
MM
22 April 2020
DHL Express Worldwide
M
I’ve had 4 experiences and 3 of the 4 have been super great and fast. The only issue I had was the 1st time I sent something to the German address. Something happened and my package wasn’t accepted, so it was sent back to the company. The 2nd time was great, I just had to upload a bill with my address on it
Karl-Heinz Faisst
21 April 2020
DPD Classic
KF
Sorgfältige und sichere Umverpackung, blitzschneller Versand, alles zu fairen Preisen!!!
Noel Cheok
21 April 2020
P2P TRAKPAK Worldwide
NC
Prompt service, great shipping options and always easy to reach out and discuss your packaging and shipping requirements with Forward2Me team.
Jaime Rodríguez Martínez
20 April 2020
UPS Express Saver
JRM
Exlente servicio. Todo muy buen solo la pawuteria ups tardó en enco trar mi domicilio.
Verified Customer
20 April 2020
DHL Express Worldwide
VC
送料 手数料がもう少し安ければ嬉しいです。
対応は迅速でした。
対応は迅速でした。
Hi, Many thanks for taking the time to review our services.We are pleased that you are happy with the service however that you would be happier if the fees for shipping were lower.Our couriers base shipping fees on the amount of space they take up in transit which is called the volumetric weight. It is only when the actual weight of a parcel is higher than this volumetric weight that the courier calculates the charge for shipping on the actual weight.I see that although your package was light in weight it was quite large so the cost of shipping was calculated on the volumetric weight on this occasion. I'm afraid this is often the case with shipping footwear, we do offer a combine and repack service to help reduce the size of packages so our customers obtain the maximum value for shipping however due to footwear often being in shoe boxes, it isn't always possible to reduce the size of these packages to help save costs on shipping.I hope this helps explain how shipping costs are calculated however if you have any further questions please feel free to contact our Customer Services team at info@forward2me.com, on whatsapp or via chat from our website.Kind Regards,Tracy.
SHAOFENG Li
20 April 2020
DHL Express Worldwide
SL
Asked a few questions, answered quickly, and provided solutions
Karol Spacek
19 April 2020
DHL Economy Select
KS
invaluable, recommend it wherever I go
Thomas Higgins
18 April 2020
DHL Express Worldwide
TH
Great fast shipping love it
Verified Customer
17 April 2020
UPS Express Saver
VC
The service itself is good however costs for transporting goods high. If costs were more reasonable I'd considering more frequent use of the service.
Hi,I'm pleased to hear that overall you are happy with the service however would use us more often if the price for shipping was lower.I see that the items you shipped were quite large compared to the weight, when this happens the shipping costs are calculated by our couriers on the higher volumetric weight. We do offer a combine and repack service when this happens, you should see this option when processing your parcel for shipping. We receive a request from our customers and the warehouse team will then repack your packages as efficiently as possible, ensuring that there is no space wasted providing the customer with the maximum value for shipping.Many customers also use the 30 days free storage from the receipt of a package to collate a number of parcels in one shipment which also makes shipping more cost effective.I hope these options maybe something you consider going forward to help make our services more cost effective for you however if you need any help to ensure you are receiving the best possible shipping price please don't hesitate to get in touch with our Customer Service team at info@forward2me.com and they will be happy to guide you further.Kind Regards,Tracy.
Lorenzo Brambilla
17 April 2020
TNT Economy Express
LB
Disponibili e veloci
Melissa Mainardi Peretto
17 April 2020
P2P TRAKPAK Worldwide
MMP
Foi muito bom! Atendimento prestativo, responderam prontamente às minhas dúvidas!
Verified Customer
16 April 2020
DHL Express Worldwide
VC
I live in the US and bought perfume from the UK, so there was a little more to it than a standard purchase. I received excellent service. They were timely in their responses, and I knew what was happening every step of the way. The shipping was fast. My experience was a positive one, and I will not hesitate to use them again.
Niclas
16 April 2020
DHL Express Worldwide
N
Fast response and fast shipments. Easy to get an overview.
I will use this again.
I will use this again.
Verified Customer
16 April 2020
DHL Express Worldwide
VC
They are always a guarantee of amazing service. They are great at rearranging packages to leverage one shipment with multiple items. Have never had an issue so far. Would recommend, 100%
Verified Customer
16 April 2020
UPS Express Saver
VC
Just incredible
Paulo Teixeira
15 April 2020
UPS Standard Single
PT
I am please to see that Forward2me keeps holding a high quality standard.
Everything arrived in time and secured. I totally recommend this service. I've used it dozens of times and so far, nothing critical to point out.
KEEP UP the good work! To me, most important are items to be WELL protected inside and BOX securely taped outside to avoid items to be lost.
Everything arrived in time and secured. I totally recommend this service. I've used it dozens of times and so far, nothing critical to point out.
KEEP UP the good work! To me, most important are items to be WELL protected inside and BOX securely taped outside to avoid items to be lost.
Paul P
15 April 2020
DHL Express Worldwide
PP
Slick setup with address for use with OEM.
Hi,Many thanks for your review, we're so pleased that you are happy with the service we provide.I see that you have only provided a 4* instead of 5*, if you have any suggestions to improve the service further please contact our customer service team at info@forward2me.com and we will be happy to pass any suggestions to our development team.Kind Regards,Tracy.
Verified Customer
15 April 2020
DHL Express Worldwide
VC
Reliable service and helpful customer service team. Please keep it up wishing you more success and prosperity.
Verified Customer
15 April 2020
UPS Express Saver
VC
Excellent service! Super quick shipping.
Verified Customer
15 April 2020
DHL Express Worldwide
VC
Faster,but it's expensive
Hi,Thank you for providing us with your feedback on our services.I'm pleased to hear that you are happy with the speed in which you received your shipment however the cost was more than expected.We do feel that the price offered for our services is very competitve, the fees include the use of the address, the acceptance, processing, storage for up to 30 days and the export of your goods including any export documentation required when shipping. Our aim is to provide a top quality service with speedy delivery and full customer service support for all the Express services we offer, this is especially important during the difficult time the world is facing at the moment. Many of our couriers have also introduced additional surcharges for shipments due to the challenges they are currently facing and increased costs.I hope you will continue to use our services going forward however if you have any further questions please don't hesitate to get in touch with our Customer Service team at info@forward2me.com and we will be happy to help you further.Kind Regards,Tracy.
William B.
15 April 2020
DHL Express Worldwide
WB
forward2me has always provided excellence service. Very dependable.
Verified Customer
15 April 2020
UPS Standard Single
VC
Very pleased, good communication..would use again!
Verified Customer
14 April 2020
DHL Express Worldwide
VC
Quick, reasonably priced, and my package arrived in perfect condition. Would recommend!
Verified Customer
14 April 2020
DHL Express Worldwide
VC
Amazing service.
Oskar
13 April 2020
DHL Express Worldwide
O
Had to order something from Amazon UK that did not ship to my country. Got it shipped quickly and at a great price by these guys.
holly martin
13 April 2020
UPS Express Saver
HM
improve the invoice process.
Hi,Many thanks for providing us with your feedback however I'm sorry to hear that you have found uploading the invoices for GST hard and this has made the experience of shipping with us more difficult due to this.We are looking at ways to make this process easier for our customers and hope to have this area improved in the coming months.We do appreciate your feedback and if you have any further questions please don't hesitate to get in touch with our Customer Care team at info@forward2me.com.Kind Regards,Tracy.
Hakan Hellberg
11 April 2020
DHL Economy Select
HH
Excellent forwarding service, I've been using them for a few years now, and have no hesitation to recommend them. One could always wish for even lower shipping fees.
Hi,Many thanks for your fantastic review however you would like to see our shipping fees lower.We do our very best to provide our customers with the lowest prices possible however the fees charged do include all our service including support from our customer service from the receipt of your parcel to export and delivery of the goods.We look forward to your continued support.Kind Regards,Tracy.
Melissa Fife
10 April 2020
DHL Express Worldwide
MF
Simple to use and our package arrived a day early. I highly recommend using their service.
Glikeria Zachari
09 April 2020
UPS Standard Single
GZ
EXCELLENT SERVICE
Kevin Lings
09 April 2020
DHL Express Worldwide
KL
Great service. Fast processing of requests.
SUMIKO Kato KUBOTA
09 April 2020
P2P TRAKPAK Worldwide
SKK
丁寧な梱包 素早い対応は日本の宅配会社に勝るとも劣らないと思います
Bettina Erdélyi-Szamák
08 April 2020
DHL Express Worldwide
BE
Extremelly fast and perfect packaging!Ryan did an excellent job
Licheng Zhang
08 April 2020
DHL Express Worldwide
LZ
good good good
Verified Customer
07 April 2020
UPS Express Saver
VC
AMAZING! SUPER EASY TO USE AND VERY FAST SHIPPING!
Unverified Customer
06 April 2020
Unknown Shipment Details
Serious company. My package was sent fast to France ans the price was in line with the estimate. I recommend this company
Mikael Jorkvist
06 April 2020
DHL Express Worldwide
MJ
Perfect service!
Robert James
06 April 2020
DHL Express Worldwide
RJ
Excellent service. VERY HAPPY
Verified Customer
06 April 2020
UPS Express Saver
VC
初めての利用でフローを尋ねたら大変細かい回答をいただきました。
ただし、配達先を英国本土にしてしまい免税できなかったので、
配達先の選択についてもお知らせが欲しかったです。
あと、価格欄を差す単語はvalueでなくpriceの方が分かり易いと思います。
ただし、配達先を英国本土にしてしまい免税できなかったので、
配達先の選択についてもお知らせが欲しかったです。
あと、価格欄を差す単語はvalueでなくpriceの方が分かり易いと思います。
Hi,I'm pleased to hear that you are happy with the responses you received from our customer service team when you made an enquiry, we are always here and happy to help.I'm sorry that you were disappointed that you were unable to reclaim vat on your purchases for delivery of your order to our mainland UK address however we do offer an address to our Tax Free Guernsey address where many retailers refund the vat on either checkout or on delivery.I have included a link below to explain this service further so you can maybe use this address in future if you are making higher value purchases and the refund of the vat would be beneficial to you:-https://www.forward2me.com/british-tax-free-warehouse/I hope this helps explain the tax free address further however if you have any further questions please don't hesitate to get in touch with our Customer Service team at info@forward2me.com, via whatsapp or chat which are available to access on our website.Many thanks,Kind Regards,Tracy.
Verified Customer
05 April 2020
P2P TRAKPAK Worldwide
VC
Fuss-free arrangement and received the items promptly. Great experience!
Verified Customer
03 April 2020
DHL Express Worldwide
VC
Excellent service. Communication was very good. I knew where my package was at all times!