Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
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Antonina Sotnikova
22 July 2020
DHL Economy Select
AS
Fast and safe. Can highly recommend!
Verified Customer
22 July 2020
DHL Express Worldwide
VC
The service is excellent but the delivery price is high
Yousef Al-Babtain
22 July 2020
DHL Express Worldwide
YA
Excellent Company. Firstly, Packages instantly appear once arrived, UNLIKE DHLeasyshop and Aramex Shopandship which take 3-7 days to prcoess the package upon arrival to their facilities (which adds to the waiting time). Just to be clear, Forward to me will use DHL courier and send ur package DAYS faster than DHLeasyshop!!
Secondly the service is THE BEST thing about this company. It took me a week to reach people at ARAMEX (tried all day everyday) and 48hours for anyone to reply from DHL (INLUDES PHONE and EMAIL). Forward2me ALWAYS replied fast (within minutes sometimes, max was 12 hours).
Thirdly, Packages come very, very neatly repacked. ARAMEX Shopandship TWICE treated my package like trash (EVERYTHING BROKEN). NEVER AGAIN ARAMEX.
I have used this company 6 times now and they never let me down.
PLEASE STAY LIKE THIS FORWARD2ME, we need companies like you!
Secondly the service is THE BEST thing about this company. It took me a week to reach people at ARAMEX (tried all day everyday) and 48hours for anyone to reply from DHL (INLUDES PHONE and EMAIL). Forward2me ALWAYS replied fast (within minutes sometimes, max was 12 hours).
Thirdly, Packages come very, very neatly repacked. ARAMEX Shopandship TWICE treated my package like trash (EVERYTHING BROKEN). NEVER AGAIN ARAMEX.
I have used this company 6 times now and they never let me down.
PLEASE STAY LIKE THIS FORWARD2ME, we need companies like you!
Verified Customer
22 July 2020
DHL Express Worldwide
VC
Prices that do not match with the ones on the website. Unprofessional support. Found a womans order in my dashboard with everything she bought,addresses etc. which is a huge violation of personal info and still they did not offer anything for the trouble. just a sorry.
Hi,
I'm sorry to hear that you have encountered some issues with your account, from time to time due to human error we do come across occasional errors however these situations are very rare compared to the volume of parcels we receive to our facility.
With regards to the pricing page, these prices are obtained directly from the courier and as long as the correct weight and dimensions of your package is entered the price for shipping should match the quote you have received. However if the final weight and dimensions of your parcel are different to the one obtained on your quote or additional surcharges such as dangerous goods are applied these are not included in the price calculator.
I see that your shipment did contain a dangerous good, therefore a surcharge for shipping these type of products would not show on the pricing page but was advised by our agent when the parcel arrived. We do provide information on our website to identify what goods are classed as dangerous for shipping and to ask customer to contact our Customer Service team to check prices for shipping them before they purchase them.
I hope this all helps explain the issues you have experienced however if you wish to speak to me directly about them please don't hesitate to get in touch with me at info@forward2me.com and I will be happy to discuss them further.
Kind Regards,
Tracy.
I'm sorry to hear that you have encountered some issues with your account, from time to time due to human error we do come across occasional errors however these situations are very rare compared to the volume of parcels we receive to our facility.
With regards to the pricing page, these prices are obtained directly from the courier and as long as the correct weight and dimensions of your package is entered the price for shipping should match the quote you have received. However if the final weight and dimensions of your parcel are different to the one obtained on your quote or additional surcharges such as dangerous goods are applied these are not included in the price calculator.
I see that your shipment did contain a dangerous good, therefore a surcharge for shipping these type of products would not show on the pricing page but was advised by our agent when the parcel arrived. We do provide information on our website to identify what goods are classed as dangerous for shipping and to ask customer to contact our Customer Service team to check prices for shipping them before they purchase them.
I hope this all helps explain the issues you have experienced however if you wish to speak to me directly about them please don't hesitate to get in touch with me at info@forward2me.com and I will be happy to discuss them further.
Kind Regards,
Tracy.
Heli Wright
22 July 2020
UPS Express Saver
HW
Have much more reasonably priced freight. It’s a bit pointless when the freight costs more than the goods!
Hi,
Many thanks for taking the time to review our services.
I'm sorry to hear that you are unhappy with the cost of shipping your goods via our services. The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices.
We do offer a combine and repack service where our warehouse team evaluate the parcels and repack them as efficiently as possible to ensure that the customer obtains the best value for shipping.
Forward2me offer a unique service, we not only offer shipping but the access to a UK address, the receipt, processing, storage and dispatch of your goods including all the paperwork required for shipping. We also offer full customer support from the receipt of your parcels to the delivery in your country.
For this reason we can't compete with the likes of companies such as Amazon who are making their money on the sale of goods rather than the shipping.
I hope this helps explain how our service works, it is always more cost effective to ship multiple goods together, we offer a 30 day free storage period which enables customer to collate a number of parcels and ship them in one shipment. This is much more cost effective than shipping small low value shipments.
Kind Regards,
Tracy.
Many thanks for taking the time to review our services.
I'm sorry to hear that you are unhappy with the cost of shipping your goods via our services. The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices.
We do offer a combine and repack service where our warehouse team evaluate the parcels and repack them as efficiently as possible to ensure that the customer obtains the best value for shipping.
Forward2me offer a unique service, we not only offer shipping but the access to a UK address, the receipt, processing, storage and dispatch of your goods including all the paperwork required for shipping. We also offer full customer support from the receipt of your parcels to the delivery in your country.
For this reason we can't compete with the likes of companies such as Amazon who are making their money on the sale of goods rather than the shipping.
I hope this helps explain how our service works, it is always more cost effective to ship multiple goods together, we offer a 30 day free storage period which enables customer to collate a number of parcels and ship them in one shipment. This is much more cost effective than shipping small low value shipments.
Kind Regards,
Tracy.
Verified Customer
22 July 2020
DHL Express Worldwide
VC
Colis intacte livraison rapide service 5/5
Myfordnls7
22 July 2020
DHL Economy Select
M
very good service. friendly and fast customer service. I only just don't like the dashboard of your personal account at fw2m. it is difficult to see who the package comes from.
But overall happy to deal with forward 2 me.
But overall happy to deal with forward 2 me.
Verified Customer
22 July 2020
DHL Economy Select
VC
Perfekt service.
Ana D'Almeida
22 July 2020
UPS Standard Single
AD
Toppppppppp
Oliver Späth
22 July 2020
DHL Economy Select
OS
perfect! recomended!
Verified Customer
22 July 2020
DHL Economy Select
VC
Excellent customer service all the time. Happy to be a long standing customer of F2Me
Van Breda Aaron
22 July 2020
DHL Economy Select
VBA
Amazing service, response within hours.
Always friendly, delivered without any damage.
Always friendly, delivered without any damage.
Verified Customer
22 July 2020
DHL Economy Select
VC
Total zuverlässiger Service! Hat alles ohne Probleme geklappt. Ware wurde sicher verpackt, zudem ein freundlicher Kundenservice!
Verified Customer
22 July 2020
DHL Express Worldwide
VC
I bought several items that were shipped to Cyprus by forward2me. Excellent service - all the items arrived in a single package and a day earlier than I expected.
I've used forward2me several times and they've never let me down. 10/10
I've used forward2me several times and they've never let me down. 10/10
Verified Customer
22 July 2020
DHL Express Worldwide
VC
Good service.
Mario Chappell
22 July 2020
DHL Express Worldwide
MC
It was pretty much a no-drama process. I made my purchase from an online retailer in the UK that wouldn't allow me to process the order to ship to the US. I used the service from forward2me as the mailing address so that I can have the package sent to a UK mailing address. forward2me received the package and mailed it to me in the US and charged me the agreed upon amount & courier service. The item got to me just when I needed it.
Verified Customer
22 July 2020
DHL Express Worldwide
VC
I have nothing to complain of except for the very expensive shipping prices.
Hi,
Many thanks for taking the time to provide us with your feedback.
I'm pleased to hear that you are happy with the service received from forward2me however shipping costs were more than you expected.
The logistics industry is going through a very difficult time at the moment, due to the COVID 19 pandemic situation there is a lack of flights with airlines and due to increased costs many airlines have increased pricing. This is therefore then passed down the line to the end customer and many couriers have added an emergency surcharge to shipping fees to cover the additional costs.
I see that you did take advantage of our combine and repack service so you did obtain the best value for shipping for your package however the parcel was very small so it may not have been the most cost effective way of shipping parcels from the UK.
We do offer a free 30 day storage period from the receipt of a parcel so it may be more cost effective for you to take advantage of this offer and collate a number of parcels in your inbox before going ahead with shipping.
I hope this helps and if you have any further questions please don't hesitate to get in touch.
Kind Regards,
Tracy.
Many thanks for taking the time to provide us with your feedback.
I'm pleased to hear that you are happy with the service received from forward2me however shipping costs were more than you expected.
The logistics industry is going through a very difficult time at the moment, due to the COVID 19 pandemic situation there is a lack of flights with airlines and due to increased costs many airlines have increased pricing. This is therefore then passed down the line to the end customer and many couriers have added an emergency surcharge to shipping fees to cover the additional costs.
I see that you did take advantage of our combine and repack service so you did obtain the best value for shipping for your package however the parcel was very small so it may not have been the most cost effective way of shipping parcels from the UK.
We do offer a free 30 day storage period from the receipt of a parcel so it may be more cost effective for you to take advantage of this offer and collate a number of parcels in your inbox before going ahead with shipping.
I hope this helps and if you have any further questions please don't hesitate to get in touch.
Kind Regards,
Tracy.
Verified Customer
22 July 2020
DHL Express Worldwide
VC
Excellent and efficient always
Khaled Nasr
22 July 2020
DHL Express Worldwide
KN
Superb Service.
Verified Customer
22 July 2020
DHL Express Worldwide
VC
Excellent service! I prefer shopping from European websites compared to the American ones as there seems to be more options to choose from. Also, I was updated on the arrival of my packages in a timely manner and received them all in an excellent state too. The only issue I had was with the Combined Shipping Option. DHL asked I pay custom fees of almost 300 USD for my package to be delivered to me!!! I wish Forward2Me hinted me of the possibility of this happening.
Hi,
Thank you so much for your fantastic review, we really appreciate your feedback.
I'm sorry to hear that you were not aware that import duty and taxes may be applicable on importing goods into your country, we do have information regarding import duty and taxes on both our terms of trade and our faq section however I understand there is lots of information to take in on the site and if you have used another forwarding company in a different country in the past they may have a different process.
I hope this hasn't put you off using our services again in the future, our Customer Service team are here to help at any time if you have any questions about our service and the shipping of your goods.
Thank you once again for the review and we hope to help you with shipping again soon.
Kind Regards,
Tracy.
Thank you so much for your fantastic review, we really appreciate your feedback.
I'm sorry to hear that you were not aware that import duty and taxes may be applicable on importing goods into your country, we do have information regarding import duty and taxes on both our terms of trade and our faq section however I understand there is lots of information to take in on the site and if you have used another forwarding company in a different country in the past they may have a different process.
I hope this hasn't put you off using our services again in the future, our Customer Service team are here to help at any time if you have any questions about our service and the shipping of your goods.
Thank you once again for the review and we hope to help you with shipping again soon.
Kind Regards,
Tracy.
Verified Customer
22 July 2020
DHL Express Worldwide
VC
Fast delivery, excellent service. I will surely recommend forward2me to my friends.
asmaa Alharbi
22 July 2020
DHL Express Worldwide
AA
I trust them ♥️♥️♥️
Verified Customer
22 July 2020
DHL Express Worldwide
VC
They were very prompt. Communication was a breeze
I would use their service again for sure. Highly recommended
Quality is pricey - you get what you pay for.
I would use their service again for sure. Highly recommended
Quality is pricey - you get what you pay for.
Issa
22 July 2020
UPS Express Saver
I
Very expensive, poor customer support, useless service. I will never ever use this service again.
Hi,
I'm sorry to hear that you are unhappy with the support and service you have received.
From the correspondence with our Customer Service team I believe there was an issue with the repack, you were looking to remove all shoe boxes however your combine and repack was already completed before we received your request and was prepared for shipping.
I also see that you could only see one option for shipping, we do offer shipping via DHL, UPS and TNT so I'm thinking maybe the other couriers did not recognise your address for some reason and this was why you were unable to see the other options.
Please always contact our Customer service team for help if you are unsure of the process, we are here to assist you however sometimes if a process has already been carried out or a shipment has left us before we receive your communication it is hard for us to resolve any issues.
I hope you will consider using our service again in the future however if there is anything you would like to ask regarding using our service please feel free to contact me directly at info@forward2me.com and I will do my best to assist you.
Kind Regards,
Tracy.
I'm sorry to hear that you are unhappy with the support and service you have received.
From the correspondence with our Customer Service team I believe there was an issue with the repack, you were looking to remove all shoe boxes however your combine and repack was already completed before we received your request and was prepared for shipping.
I also see that you could only see one option for shipping, we do offer shipping via DHL, UPS and TNT so I'm thinking maybe the other couriers did not recognise your address for some reason and this was why you were unable to see the other options.
Please always contact our Customer service team for help if you are unsure of the process, we are here to assist you however sometimes if a process has already been carried out or a shipment has left us before we receive your communication it is hard for us to resolve any issues.
I hope you will consider using our service again in the future however if there is anything you would like to ask regarding using our service please feel free to contact me directly at info@forward2me.com and I will do my best to assist you.
Kind Regards,
Tracy.
Van Tran
22 July 2020
UPS Express Saver
VT
Very quick service and supportive, special Anna from customer service team.
Ted Disciscic
22 July 2020
DHL Express Worldwide
TD
Great communication, very easy to deal with, smooth experience
Verified Customer
22 July 2020
DHL Express Worldwide
VC
? Promot delivery
? Prompt response from customer service
☹️ The content (the gift box inside the parcel) was unwrapped... I don’t understand why this was necessary as the sender is a trustable one (it was sent directly from a luxury brand). Also they didn’t tie the gift ribbon back... bad idea to use this service if sending this as a gift.
? Prompt response from customer service
☹️ The content (the gift box inside the parcel) was unwrapped... I don’t understand why this was necessary as the sender is a trustable one (it was sent directly from a luxury brand). Also they didn’t tie the gift ribbon back... bad idea to use this service if sending this as a gift.
Hi,
Many thanks for taking the time to review our services.
I'm pleased to hear that you were happy with our overall services however you were disappointed that your package was opened on receipt.
I do understand that it would be disappointing for you receiving a gift wrapped parcel that was opened however I'm afraid we do need to open up each and every parcel to check that the contents can be shipped to your country legally and that they are safe and secure for international transit.
Please be assured that this is no reflection on how trustworthy the customer is but a standard procedure as we are the ones responsible for the export of the goods and need to ensure everything is declared correctly when shipping for customs purposes.
I hope you understand our reasoning behind this and that you will look to use our services again in the future.
Kind Regards,
Tracy.
Many thanks for taking the time to review our services.
I'm pleased to hear that you were happy with our overall services however you were disappointed that your package was opened on receipt.
I do understand that it would be disappointing for you receiving a gift wrapped parcel that was opened however I'm afraid we do need to open up each and every parcel to check that the contents can be shipped to your country legally and that they are safe and secure for international transit.
Please be assured that this is no reflection on how trustworthy the customer is but a standard procedure as we are the ones responsible for the export of the goods and need to ensure everything is declared correctly when shipping for customs purposes.
I hope you understand our reasoning behind this and that you will look to use our services again in the future.
Kind Regards,
Tracy.
Verified Customer
22 July 2020
DHL Express Worldwide
VC
Great, been using since 2018!!
Yousef Alfakhroo
22 July 2020
DHL Express Worldwide
YA
No delays in shipping or receiving the item.
james hill
22 July 2020
DHL Express Worldwide
JH
My item never arrived and I still haven't been compensated
Hi,
Many thanks for contacting us regarding your shipment, I'm sorry that you have not received the expected level of contact regarding your missing shipment.
I have spoken to the agent who is dealing with your claim and asked them to update you within the next 24 hours with the status of the claim.
Please accept my sincere apologies that you haven't received the expected level of service on this occasion however please be assured that we will work to resolve this for you as soon as possible.
Kind Regards,
Tracy.
Many thanks for contacting us regarding your shipment, I'm sorry that you have not received the expected level of contact regarding your missing shipment.
I have spoken to the agent who is dealing with your claim and asked them to update you within the next 24 hours with the status of the claim.
Please accept my sincere apologies that you haven't received the expected level of service on this occasion however please be assured that we will work to resolve this for you as soon as possible.
Kind Regards,
Tracy.
Verified Customer
22 July 2020
DHL Express Worldwide
VC
Everything went really smooth and I was able to successfully get my package.
Verified Customer
22 July 2020
TNT Express Non-Docs
VC
It was fast, but the price was unreal. For a few kids clothes. Couldn’t afford this again.
Hi,
Thank you for taking the time to review our services.
I'm pleased to hear that you were happy with the speed of our services however found the price for shipping more than you expected.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see that the volumetric weight of your goods was higher than the actual weight so it may be that we could have reduced the overall package to help save on shipping costs which would have made shipping more cost effective for you. This may be an option for you next time you ship, often parcels shipped within the UK are shipped in much larger boxes or bags than necessary so a saving using our combine and repack service can often be achieved.
I hope this suggestion helps going forward and you decide to use our services again in the future.
Kind Regards,
Tracy.
Thank you for taking the time to review our services.
I'm pleased to hear that you were happy with the speed of our services however found the price for shipping more than you expected.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see that the volumetric weight of your goods was higher than the actual weight so it may be that we could have reduced the overall package to help save on shipping costs which would have made shipping more cost effective for you. This may be an option for you next time you ship, often parcels shipped within the UK are shipped in much larger boxes or bags than necessary so a saving using our combine and repack service can often be achieved.
I hope this suggestion helps going forward and you decide to use our services again in the future.
Kind Regards,
Tracy.
Thomas Higgins
22 July 2020
DHL Express Worldwide
TH
Fast shipping good tracking info. So far I have used the service three times and got to know just when and where my package would be in the system based on the previous shipment history. We all like some routine flow in our lives.
Verified Customer
22 July 2020
DHL Express Worldwide
VC
Arrived quick and on time
Verified Customer
22 July 2020
TNT Express Non-Docs
VC
Forward2Me provides professional customer-oriented services in an efficient manner and without fuss. It is not necessarily cheap but that probably has more to do with the charges of international couriers. I would recommend Forward2Me to anyone who needs items shipped form the UK.
Julie Peterson
22 July 2020
DHL Express Worldwide
JP
Maybe I misunderstood, but I thought the fee would be around $18.00. I ended up paying around $35.00. I am, however very to have my order.
Hi,
Many thanks for taking the time to provide us with your feedback.
I'm thinking that you may have seen the lowest shipping fee that could be offered for shipping to your country however the cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see that the actual volumetric weight of your parcel was higher than the actual weight so we may have been able to reduce the size of the goods for shipping.
For this reason we offer a combine and repack service where our warehouse team evaluate how the goods are packaged, often goods delivered in the UK are shipped in much larger boxes than required so we can look to repack the goods in a much smaller box to help save on shipping costs. This service is offered on your account when you ship your goods and may be a good option for you need time you ship.
I hope I have provided you with some tips for making the service more cost effective for you going forward however if you need any other assistance please don't hesitate to get in touch with our Customer Service team and they will be happy to assist you with your questions.
Kind Regards,
Tracy.
Many thanks for taking the time to provide us with your feedback.
I'm thinking that you may have seen the lowest shipping fee that could be offered for shipping to your country however the cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see that the actual volumetric weight of your parcel was higher than the actual weight so we may have been able to reduce the size of the goods for shipping.
For this reason we offer a combine and repack service where our warehouse team evaluate how the goods are packaged, often goods delivered in the UK are shipped in much larger boxes than required so we can look to repack the goods in a much smaller box to help save on shipping costs. This service is offered on your account when you ship your goods and may be a good option for you need time you ship.
I hope I have provided you with some tips for making the service more cost effective for you going forward however if you need any other assistance please don't hesitate to get in touch with our Customer Service team and they will be happy to assist you with your questions.
Kind Regards,
Tracy.
Verified Customer
22 July 2020
DHL Express Worldwide
VC
Fast and efficient service!
I-Hsun Hsieh
22 July 2020
DHL Express Worldwide
IH
I was worried at first but I got my package forwarded to me even after I shipped them to another forwarder.
Verified Customer
22 July 2020
DHL Express Worldwide
VC
Fast , Perfect , and Excellent customer service
Verified Customer
22 July 2020
DHL Express Worldwide
VC
Custromer Service was very helpful - I would recommend these guys for sure.
Craig Vincent
22 July 2020
DHL Express Worldwide
CV
Two boxes of varying weights both cost an exceptional amount to ship and also cost the same amount each. No variety in shipping options or the ability to combine the two packages together to help consolidate costs. Not anywhere close to being cost effective.
Hi,
Many thanks for providing us with our feedback.
I'm sorry to hear that you could only see one option for shipping, I'm not sure why this would be as we do have a number of options for shipping to your country. We offer services via DHL, UPS and TNT.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see from the actual weight of your packages was higher than the volumetric weight therefore there would have been no saving on shipping costs if the combine and repack service was used, the cost of shipping would have been increased with the actual repack fees rather than a cost saving being made.
I hope this information helps explain the service we have offered however if you have any further questions please feel free to contact me directly to info@forward2me.com and I will be happy to look at this further for you.
Kind Regards,
Tracy.
Many thanks for providing us with our feedback.
I'm sorry to hear that you could only see one option for shipping, I'm not sure why this would be as we do have a number of options for shipping to your country. We offer services via DHL, UPS and TNT.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see from the actual weight of your packages was higher than the volumetric weight therefore there would have been no saving on shipping costs if the combine and repack service was used, the cost of shipping would have been increased with the actual repack fees rather than a cost saving being made.
I hope this information helps explain the service we have offered however if you have any further questions please feel free to contact me directly to info@forward2me.com and I will be happy to look at this further for you.
Kind Regards,
Tracy.
James Hernandez
22 July 2020
DHL Express Worldwide
JH
My package came in looking good.
Thank you for your professional work keep up the good work.
Thank you for your professional work keep up the good work.
tan chiaw chiet
22 July 2020
DHL Express Worldwide
TCC
Great customer service ever!
Fast shipment
Fast shipment
Curt Walters
22 July 2020
DHL Express Worldwide
CW
Extremely satisfied with forward2me services.
Sverre Grevskott
22 July 2020
DHL Economy Select
SG
Forward2me UK works perfectly. But Forward2me UK Taxfree and Germany is way to expencive. 80 GBP for the cheapest possible package to Norway, and usually 100GBP+. I have sent a lot of packages with DHL Germany and price is normally 20-35 GBP for up to 20kg.
Hi,
Many thanks for taking the time to review our service.
I'm pleased to hear that everything is working well for you especially from the UK warehouse. Due to the UK Tax free warehouse being an island I'm afraid we don't offer the road service with DHL, there is only an air service available which is more expensive than the road service.
The Tax free address is predominately for customers looking to purchase goods with a high value from retailers who will deduct the vat from the purchase price, this is where the saving is made. The service is not as cost effective for lower value purchases.
For Germany we do offer the road service however due to the volume of shipments going through this service from Germany we can't currently command the same pricing from DHL that we do for shipping from the UK warehouse.
I hope this helps explain the difference in pricing and service however if you have any further questions please don't hesitate to get in touch with one of our Customer Service team and they will be happy to answer any further questions you may have.
Kind Regards,
Tracy.
Many thanks for taking the time to review our service.
I'm pleased to hear that everything is working well for you especially from the UK warehouse. Due to the UK Tax free warehouse being an island I'm afraid we don't offer the road service with DHL, there is only an air service available which is more expensive than the road service.
The Tax free address is predominately for customers looking to purchase goods with a high value from retailers who will deduct the vat from the purchase price, this is where the saving is made. The service is not as cost effective for lower value purchases.
For Germany we do offer the road service however due to the volume of shipments going through this service from Germany we can't currently command the same pricing from DHL that we do for shipping from the UK warehouse.
I hope this helps explain the difference in pricing and service however if you have any further questions please don't hesitate to get in touch with one of our Customer Service team and they will be happy to answer any further questions you may have.
Kind Regards,
Tracy.
Paul Tregidgo
22 July 2020
TNT Economy Express
PT
Delivered quickly and correctly
Clint Alvarez
22 July 2020
DHL Express Worldwide
CA
Prices were a lot higher then I thought they'd be. When I contracted customer service, they didn't seem to be of much help. The deadline was approaching so I didn't have much choice except to pay for the lowest cost shipping, which was half the price of the item itself.
Hi,
Many thanks for your feedback.
I'm sorry to hear the cost of shipping was more than expected, we do offer a combine and repack service where our warehouse team will assess the parcel to see if the goods can be repacked in a smaller package to help save on shipping costs.
I do apologise that we didn't bring this service to your attention when you contacted Customer Services, I can't guarantee at this stage that we would have been able to reduce the overall size and shipping cost but this is often the case especially when receiving goods from Amazon. Due to them shipping within the UK shiping based are generally based on the actual weight of the parcel rather than the volumetric weight ( the amount of space the shipment takes up in transit) therefore the size of the box is often larger than required. When shipping by air the size of the package is taken into account.
I hope this helps guide you to further options next time you ship however if you have any further questions please don't hesitate to contact me at info@forward2me.com and we will be happy to assist you further.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear the cost of shipping was more than expected, we do offer a combine and repack service where our warehouse team will assess the parcel to see if the goods can be repacked in a smaller package to help save on shipping costs.
I do apologise that we didn't bring this service to your attention when you contacted Customer Services, I can't guarantee at this stage that we would have been able to reduce the overall size and shipping cost but this is often the case especially when receiving goods from Amazon. Due to them shipping within the UK shiping based are generally based on the actual weight of the parcel rather than the volumetric weight ( the amount of space the shipment takes up in transit) therefore the size of the box is often larger than required. When shipping by air the size of the package is taken into account.
I hope this helps guide you to further options next time you ship however if you have any further questions please don't hesitate to contact me at info@forward2me.com and we will be happy to assist you further.
Kind Regards,
Tracy.
Verified Customer
22 July 2020
TNT Economy Express
VC
When I made my request, I provided a coupon for a significant discount, however the coupon was not used and the purchases were made at full price. In addition, I made my request at the beginning of a week when there was a sale on the items I was wanting purchased, however, it took more than a week for the purchases to be made and the sale was no longer active. So, the price was much higher than I had hoped it would be. Also, by the time all the costs for delivery came in, my final costs had increased significantly, much more than I was expecting. The advertising said that costs for deliveries to Canada started at (I think) $18, but those less expensive costs were not available to me when I put in my order.
Hi,
Many thanks for your feedback.
I'm sorry to hear that you did not receive the expected level of service via our Personal Shopper service on this occasion. We do as a rule pride ourselves on offering a top class customer service however I'm sorry your request did not go as planned this time. I hope this will not stop you using this service again in the future.
With regards to the shipping price, we do offer shipping from the price quoted however this is for a budget untracked service which is only available for very low value light parcels. When shipping I see that you used a fully tracked door to door service with TNT. I have however noticed that you did not take advantage of our combine and repack service. This is available to customers when shipping, our warehouse team will assess the package and repack as efficiently as possible for shipping. It may be that we can reduce the overall size of the goods to save on shipping costs.
Once again I do apologise for the service you received using the Personal shopper service and hope the repack service may be of use to you next time you ship.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you did not receive the expected level of service via our Personal Shopper service on this occasion. We do as a rule pride ourselves on offering a top class customer service however I'm sorry your request did not go as planned this time. I hope this will not stop you using this service again in the future.
With regards to the shipping price, we do offer shipping from the price quoted however this is for a budget untracked service which is only available for very low value light parcels. When shipping I see that you used a fully tracked door to door service with TNT. I have however noticed that you did not take advantage of our combine and repack service. This is available to customers when shipping, our warehouse team will assess the package and repack as efficiently as possible for shipping. It may be that we can reduce the overall size of the goods to save on shipping costs.
Once again I do apologise for the service you received using the Personal shopper service and hope the repack service may be of use to you next time you ship.
Kind Regards,
Tracy.
Unverified Customer
22 July 2020
Unknown Shipment Details
Very prompt service: communication & shipping. Support was easy to understand , promptly responded & provided clarification/solution. Shipping cost could be less , unfortunately there was not many shipping options at the time.
Autechre Provincial
22 July 2020
DHL Express Worldwide
AP
Very prompt service: communication & shipping. Support was easy to understand, promptly responded & provided clarification/solution. Shipping cost could be less, unfortunately there was not many shipping options at the time.
Hi,
Many thanks for reviewing our services, we appreciate your feedback.
I'm pleased to hear that you are overall happy with the service we have offered however would like the cost of shipping to be less and more options available.
We do check our pricing on a like for like service with our competitors on a regular basis and feel that we offer good value for money.
Due to the COVID 19 situation we have had to reduce our offering of courier services down to these not being available to us, as the pandemic moves on and the shipping world returns to normal we are hoping to restore our full offering of courier services.
I hope this helps explain the situation further however if you have any further questions please don't hesitate to get in touch with one of our customer service representatives and they will be very happy to assist you.
Kind Regards,
Tracy.
Many thanks for reviewing our services, we appreciate your feedback.
I'm pleased to hear that you are overall happy with the service we have offered however would like the cost of shipping to be less and more options available.
We do check our pricing on a like for like service with our competitors on a regular basis and feel that we offer good value for money.
Due to the COVID 19 situation we have had to reduce our offering of courier services down to these not being available to us, as the pandemic moves on and the shipping world returns to normal we are hoping to restore our full offering of courier services.
I hope this helps explain the situation further however if you have any further questions please don't hesitate to get in touch with one of our customer service representatives and they will be very happy to assist you.
Kind Regards,
Tracy.