Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
01 September 2020
DHL Express Worldwide
VC
Excellent, trustworthy, and convenient service. Was able to receive goods from Japan in about a week or so. Thank you!
Verified Customer
01 September 2020
DHL Express Worldwide
VC
I was very happy with the service, since I didn’t know what to expect. The process was very straightforward and reasonable. Shipping was super quick and I was thrilled to be able to purchase an item not available in the US!
Noel
01 September 2020
DHL Express Worldwide
N
The best! Prices are very reasonable, packages are well consolidated and shipping options are great. Will continue to be a customer.
Verified Customer
01 September 2020
DHL Express Worldwide
VC
Transaction was seemless. Price was a bit high, but other than that, very pleased.
Fahad M
31 August 2020
UPS Express Saver
FM
Very good customer service and very fast the only problem they only have UPS for shipping to Saudi Arabia which is really really take long time and they have a very bad customer service so if they can just give us the the ability to choose between the carrier like other companies, they would be very excellent thanks
midori makita
31 August 2020
TNT Economy Express
MM
good servis
Wan Leen Eng
31 August 2020
TNT Express Non-Docs
WLE
Fast and excellent service.
Verified Customer
31 August 2020
DHL Express Worldwide
VC
Besides the shipping cost is a bit high. Yes the logistics is smooth
Wardah aljohani
31 August 2020
DHL Express Worldwide
WA
Great experience, delivery was fast, thank you
Jordin Phang
31 August 2020
TNT Express Non-Docs
JP
Fast Shipping with TNT Express Non Docs. Always looking forward to use them as my forwarder from the UK their rates are a little high but they are very reliable.
Verified Customer
31 August 2020
DHL Express Worldwide
VC
Fast shipping!!!
Verified Customer
30 August 2020
DHL Express Worldwide
VC
Had a issue on my last order took long time to process and they pulled the money from the wrong acct created over draft fees 134$
Verified Customer
30 August 2020
DHL Express Worldwide
VC
Kept me informed every step of the way. The chat when I had a problem was helpful also.
Verified Customer
29 August 2020
DHL Express Worldwide
VC
Excellent in every way!
Verified Customer
29 August 2020
DHL Economy Select
VC
worked as expected *****
Megan Crawford
29 August 2020
DHL Express Worldwide
MC
Foward2Me is awesome!! I've been using the company for a couple years now. Customer service is amazing and my deliveries to me within 3-4 days - every time.
seiro nagai
28 August 2020
UPS Express Saver
SN
配送品の破損に対する対応が遅すぎる。
カスタマーサポートから様々な証拠提出を要求されて提出してみ回答が来ない。呆れる対応
カスタマーサポートから様々な証拠提出を要求されて提出してみ回答が来ない。呆れる対応
Verified Customer
28 August 2020
UPS Express Saver
VC
the workflow is flawless and the experience is super easy!
Verified Customer
28 August 2020
DHL Economy Select
VC
Excellent service
Verified Customer
28 August 2020
DHL Express Worldwide
VC
everything was perfect but I have 2 things I wish it could be there :-
- Shipping the packages in one box without repacking (similar to the one provided by MYUS) ..
- if the above is not possible, possibility to ship more than 15 packages together.
- Shipping the packages in one box without repacking (similar to the one provided by MYUS) ..
- if the above is not possible, possibility to ship more than 15 packages together.
Moses Chibwe
28 August 2020
DHL Express Worldwide
MC
I Live in Zambia and I have always received my parcels intact, on time and the very reasonable shipping cost.
Khalid SAAIDI
28 August 2020
DHL Express Worldwide
KS
I did not get any diffirence on shipping fees regarding optimise package, the shipping fees is the same, there is not an added value for many parcels.! it happened many time for me and specially just yestersay again ! but in general they have good service .
KS
By your immediate response i put 4 stars, i also apprecite good communication and great effort of your team specially Anna, but you have please to improve Package Optimisation like M. Rayan does, he does great job. In general, i prefer FORWARD2ME .
Hi Khalid,
Many thanks for your comments.
We really appreciate all customer feedback regarding our service.
We understand that you feel it unnecessary to charge for optimization if this did not have any effect on the overall shipping price. When you request a repack the stated courier prices do not yet include the additional repack charges. These are stated separately on your final shipping invoice. I have looked further into this matter and I can see that there was no clear reduction in the overall shipping price for your goods being repacked and it would have been more beneficial for you to ship your 2 packages as a multi piece . We would have been more than happy to re consider the additional repack charges you had incurred, for this shipment, via an email query prior to you settling your invoice payment. Our combine and repack system does advise our customers if a repack is cost effective for your goods prior to submitting this from your account. As a gesture of goodwill I have applied the £4 additional repack charge to your account as shipping credit for you to re use on your next optimization request when you next come to ship with us.
If you should require further clarification on the benefits of a repack for your goods next time please don't hesitate to send an email into our customer service team and they will be more than happy to assist you further with this.
I hope this response is acceptable and assists you further with your concerns.
We do hope you will reconsider your rating in regards to our services offered to you.
Kind Regards
Hayley
Many thanks for your comments.
We really appreciate all customer feedback regarding our service.
We understand that you feel it unnecessary to charge for optimization if this did not have any effect on the overall shipping price. When you request a repack the stated courier prices do not yet include the additional repack charges. These are stated separately on your final shipping invoice. I have looked further into this matter and I can see that there was no clear reduction in the overall shipping price for your goods being repacked and it would have been more beneficial for you to ship your 2 packages as a multi piece . We would have been more than happy to re consider the additional repack charges you had incurred, for this shipment, via an email query prior to you settling your invoice payment. Our combine and repack system does advise our customers if a repack is cost effective for your goods prior to submitting this from your account. As a gesture of goodwill I have applied the £4 additional repack charge to your account as shipping credit for you to re use on your next optimization request when you next come to ship with us.
If you should require further clarification on the benefits of a repack for your goods next time please don't hesitate to send an email into our customer service team and they will be more than happy to assist you further with this.
I hope this response is acceptable and assists you further with your concerns.
We do hope you will reconsider your rating in regards to our services offered to you.
Kind Regards
Hayley
YUSUF HASSAN
28 August 2020
DHL Express Worldwide
YH
Best Performance Ever I will recommend to a friend
Verified Customer
28 August 2020
DHL Express Worldwide
VC
Over 50 shipments using their services, this is one of the best , if not the best shipping forwarder ever !
Hrvoje Dijan
28 August 2020
DHL Economy Select
HD
Very helpful personel.
Anthony Attard
28 August 2020
DHL Express Worldwide
AA
very reliable, will use again,
YUYI ZHENG
28 August 2020
DHL Express Worldwide
YZ
Fast purchase by PERSONAL SHOPPER, fast domestic & international delivery. Excellent prompt customer service. Strongly recommend.
Verified Customer
28 August 2020
DHL Express Worldwide
VC
Excellent service
anwar jawad
28 August 2020
DHL Express Worldwide
AJ
Excellent service, fast prompt communication. Fast delivery considering the recent delays in posting I received my goods within short period of time. Thanks ??
Ahmed mohsen
28 August 2020
DHL Express Worldwide
AM
Very Perfect
Verified Customer
28 August 2020
TNT Express Non-Docs
VC
Hustle free and everything so easy
Verified Customer
27 August 2020
DPD Classic
VC
Impeccable. Très rapide. RAS.
Verified Customer
27 August 2020
UPS Standard Single
VC
Rápidos y fiables.
Haifa H
27 August 2020
UPS Express Saver
HH
This company make mistakes in invoicing and the customer bears the mistake
لن اتعامل معهم مره اخرى، ادخلو فيمة الفاتوره بمبلغ اكبر من المطلوب ورفضو تحمل الخطأ، مما يعني ان ادفع ثمن اخطاءهم في دفع ضرائب مضاعفه، عوضا عن التأخير المبالغ فيه
لن اتعامل معهم مره اخرى، ادخلو فيمة الفاتوره بمبلغ اكبر من المطلوب ورفضو تحمل الخطأ، مما يعني ان ادفع ثمن اخطاءهم في دفع ضرائب مضاعفه، عوضا عن التأخير المبالغ فيه
Verified Customer
27 August 2020
DHL Express Worldwide
VC
They are amazing!!! Have had almost 100 parcels delivered to me!!!
Claude
27 August 2020
DHL Express Worldwide
C
I would definitely recommend them. Good service all around. Of course at the moment shipping is quite pricy but otherwise no issues. Packages delivered everytime.
Richard Muzanenhamo
27 August 2020
UPS Express Saver
RM
All my parcels arrived in good condition. Your customer service is spot on. All my queries were handled timeously.
LINDA MILTON
27 August 2020
DHL Express Worldwide
LM
Excellent. Deliver quickly and repacking is perfect. Would highly recommend.
Luka Sostaric
27 August 2020
DHL Express Worldwide
LS
I've used Forward2me's service many times, and I can say that it's one of the best parcel forwarding services available (not just in the UK but globally as well). I'd like to give special thanks to their customer support: They answered my questions quickly and resolved everything to my satisfaction. Thanks!
Verified Customer
27 August 2020
TNT Economy Express
VC
Easy to use and fast.
Verified Customer
27 August 2020
TNT Economy Express
VC
Mieux expliquer les choix concernant les transporteurs
Verified Customer
27 August 2020
DHL Express Worldwide
VC
Excellent services but I expected the delivery faster than it took and shipping cost is little high but I will use them again to ship my parcels especially at this situation COVID-19
Nicholas Simmons
27 August 2020
DHL Express Worldwide
NS
Great service and easy to contact for questions of what can be shipped now used over 25 times and never a problem
Joao Ferreira
27 August 2020
DHL Economy Select
JF
Very fast and reliable service. 100% recommended
Verified Customer
27 August 2020
DHL Express Worldwide
VC
対応が早く配送も速い
Antonia Skordi Echhideh
27 August 2020
DHL Express Worldwide
ASE
Once they inform me that there are some duties to be paid on a package and after that noone knows to help me. They give me a DHL package number which doesnt exist and i just need to wait!
I consider this not professional
I consider this not professional
Hi Antonia,Many thanks for your response.I have checked our previous email correspondence with you and I can see that your packages stated different waybills and you confirmed duties paid in relation to package#1597850503683845, from the same retailer We were only able to release package#1597850503683845 off hold from your account for onward shipping, for duties settled, until you/we could further verify if there was any outstanding duties owed for the other package with waybill#1118073504. We have checked our daily post and we have not yet received a corresponding duty invoice for your package with WB#1118073504. Did you manage to query any duties owing for this package with DHL? Duty invoices, are usually processed and sent to us within 10 days from the date of confirmed delivery for the package. As this is the 10th day since this package was delivered to us, with DHL, we can presume that there are no additional duties owing for this package, with DHL, from the same seller and we have released this package off hold and this will be showing back in your main inbox ready to process for shipping as and when required. Upon agreement, by you, that if we should receive further notice from DHL in relation to package#1597759023483893 showing waybill #1118073504, regarding outstanding duties, that you would agree to settle these duties.We apologize for any unnecessary delay or inconvenience this may have caused you on this occasion.I hope this response is acceptable for you and we hope you will reconsider your rating in relation to our services.Kind RegardsHayley
ASE
Dear Hayley
I can understand and accept whatever you wrote and I believe our so far cooperation states that.
First time i ordered something from non EU and DHL communicated with me to pay the duty. You never asked me if i want it to be paid by yourself and I reimburse. Honestly i didnt know this service is offered by your end
In addition to the above, I received another package which noone communicated with me for any duties unpaid so to pay, as i never denied or had an issue with paying.
My complaint was that the DHL number you provided me with is not valid, noone communicated with me asking me to pay but my package is still on hold.
And so? What do i do next? Can you help me Sort it out or not? Do i have to call DHL and say what? Something was received and number provided is wrong so i can not trace it on your website?
I can understand and accept whatever you wrote and I believe our so far cooperation states that.
First time i ordered something from non EU and DHL communicated with me to pay the duty. You never asked me if i want it to be paid by yourself and I reimburse. Honestly i didnt know this service is offered by your end
In addition to the above, I received another package which noone communicated with me for any duties unpaid so to pay, as i never denied or had an issue with paying.
My complaint was that the DHL number you provided me with is not valid, noone communicated with me asking me to pay but my package is still on hold.
And so? What do i do next? Can you help me Sort it out or not? Do i have to call DHL and say what? Something was received and number provided is wrong so i can not trace it on your website?
Hi Antonia,
Many thanks for your comments.
We really appreciate all customer feedback.
We are sorry to hear this.
We do clearly state clearly in our terms of trade, from our website, (section 3.11);
In the event that we agree to take delivery of Goods arriving from outside the European Union there may be import duty, VAT and other fees payable to the delivering courier and UK authorities. You authorise us to pay such duties, taxes and fees on your behalf and agree that you will reimburse us immediately for all such costs upon presentation of our invoice for the same. We are not, however, obliged to pay such sums on your behalf.
If you make an order for an item from outside the EU then the package may incur additional import/custom charges on it entering into the UK, depending on the item and its declared value. We would receive an import/custom charge notice for your account name to our address stating the required import/ custom charge for the package. For certain courier services, this fee would require settling before the package can be approved for onward delivery to your forwarding address. The outstanding fee would require settling by you as the true receiver/shipper of the goods. If the courier services approve the package for delivery to our forwarding address before the outstanding fee was settled then we would are required to put the package on hold until the relevant import/custom charge was confirmed and paid before you would be allowed to process the package for onward shipping.
We try our best to assist customers with verifying the relevant import duties owing for their packages, with the couriers, as quickly and as efficiently as possible and to ensure that customers do not experience any unnecessary delays for onward shipping their goods. We can only provide information to customers, regarding import duties for packages, as quickly as we receive this information from the stated courier service.
We apologize for any unnecessary delay or inconvenience this may have caused you on this occasion.
I hope this response is acceptable for you and we hope you will reconsider your rating in relation to our services.
Kind Regards
Hayley
Many thanks for your comments.
We really appreciate all customer feedback.
We are sorry to hear this.
We do clearly state clearly in our terms of trade, from our website, (section 3.11);
In the event that we agree to take delivery of Goods arriving from outside the European Union there may be import duty, VAT and other fees payable to the delivering courier and UK authorities. You authorise us to pay such duties, taxes and fees on your behalf and agree that you will reimburse us immediately for all such costs upon presentation of our invoice for the same. We are not, however, obliged to pay such sums on your behalf.
If you make an order for an item from outside the EU then the package may incur additional import/custom charges on it entering into the UK, depending on the item and its declared value. We would receive an import/custom charge notice for your account name to our address stating the required import/ custom charge for the package. For certain courier services, this fee would require settling before the package can be approved for onward delivery to your forwarding address. The outstanding fee would require settling by you as the true receiver/shipper of the goods. If the courier services approve the package for delivery to our forwarding address before the outstanding fee was settled then we would are required to put the package on hold until the relevant import/custom charge was confirmed and paid before you would be allowed to process the package for onward shipping.
We try our best to assist customers with verifying the relevant import duties owing for their packages, with the couriers, as quickly and as efficiently as possible and to ensure that customers do not experience any unnecessary delays for onward shipping their goods. We can only provide information to customers, regarding import duties for packages, as quickly as we receive this information from the stated courier service.
We apologize for any unnecessary delay or inconvenience this may have caused you on this occasion.
I hope this response is acceptable for you and we hope you will reconsider your rating in relation to our services.
Kind Regards
Hayley
Verified Customer
27 August 2020
DHL Express Worldwide
VC
Too expensive
Verified Customer
27 August 2020
DHL Economy Select
VC
One of the best forwarding services, easy to use ,fast and professional tools. Thanks
Franca Marinelli
27 August 2020
DPD Classic
FM
Servizio veloce. Tracciatura semplice e sempre aggiornata. Ampia scelta di corrieri. Costi contenuti. Lo uso sempre molto volentieri.
Hugh Olivier
27 August 2020
DHL Express Worldwide
HO
My delivery was unnecessarily held up due to forward2me incorrectly flagging my incoming items as "Dangerous Goods”, and not adequately reviewing the invoices I provided for proof of purchase price.