Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
06 October 2020
DHL Express Worldwide
VC
Very quick delivery from Guernsey to Australia
Verified Customer
06 October 2020
DHL Express Worldwide
VC
Package was received in a timely fashion!
Verified Customer
06 October 2020
DHL Express Worldwide
VC
数回問い合わせをしましたが、いつもレスポンスが早く、助かりました。
Verified Customer
06 October 2020
DHL Express Worldwide
VC
Poor. My DHL package came with boxes torn and they said there was nothing they could do about it. Will likely look for another option.
Hi,
Many thanks for your feedback.
I'm sorry to hear that you have received your footwear and the shoe box was damaged however this appears to be general wear and tear of the box during transit and the couriers would not accept a claim for damages of this kind. They only tend accept liability when there is clear damage to the outside of the shipping box and the goods inside are damaged, this wasn't the case on this occasion, it was only the box that was damaged.
I have noticed that you did not take advantage of our combine and repack service, this option is not only to help reduce overall volume but to also ensure the goods are fully protected for international shipping, the goods would be repacked in a stronger box and you all obtain the maximum value for shipping.
I do apologise that we couldn't help you with the claim on this occasion, I know this must have been very disappointing. I hope you will consider using our services again in the future and maybe try the combine and repack option.
Please don't hesitate to get in touch with our Customer Care team who will be very happy to explain the service further.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you have received your footwear and the shoe box was damaged however this appears to be general wear and tear of the box during transit and the couriers would not accept a claim for damages of this kind. They only tend accept liability when there is clear damage to the outside of the shipping box and the goods inside are damaged, this wasn't the case on this occasion, it was only the box that was damaged.
I have noticed that you did not take advantage of our combine and repack service, this option is not only to help reduce overall volume but to also ensure the goods are fully protected for international shipping, the goods would be repacked in a stronger box and you all obtain the maximum value for shipping.
I do apologise that we couldn't help you with the claim on this occasion, I know this must have been very disappointing. I hope you will consider using our services again in the future and maybe try the combine and repack option.
Please don't hesitate to get in touch with our Customer Care team who will be very happy to explain the service further.
Kind Regards,
Tracy.
Markus Bihler
06 October 2020
DHL Economy Select
MB
A really good service. I am satisfied and would recommended. Thank you!
Verified Customer
06 October 2020
UPS Express Saver
VC
????????
Yasuhiro Murakami
05 October 2020
DHL Express Worldwide
YM
Good service.
I like this.
I like this.
Verified Customer
05 October 2020
UPS Express Saver
VC
Amazing service
Ahmed Alazmi
05 October 2020
DHL Express Worldwide
AA
One of my fav thanks alot
Anonymous
05 October 2020
DHL Express Worldwide
A
Reasonable rates, prompt service and easy to use interface.
Robert Osman
05 October 2020
DHL Express Worldwide
RO
Well-packaged, quickly shipped. Great storage terms. Thanks ever so much!!
Verified Customer
05 October 2020
DHL Express Worldwide
VC
Very quick service and turnaround when shipping to the US from UK. All packages were able to be tracked and have always arrived in time as forecasted. Excellent service and Ill continue to utilize them for all my orders that won’t ship directly to the US.
Anisa Hamzaraj
05 October 2020
DHL Express Worldwide
AH
it was very good and fast but very expensive. The items I bought doubled in amount from the shipping fees. I would have loved to have had the chance to choose between cheaper options.
Richard Jones
05 October 2020
TNT Express Non-Docs
RJ
Thank You for the Service. Customs cut the lid off my collectable box though with a knife. I guess for inspection. Still nice to have the package.
Verified Customer
05 October 2020
DHL Express Worldwide
VC
quick !!!!
Verified Customer
05 October 2020
UPS Standard Single
VC
Servicio rápido y eficaz, a un muy buen precio y sin ningún tipo de problema. Completamente satisfecho.
Nazreen Jaafar
05 October 2020
DHL Express Worldwide
NJ
Excellent services. It helps
me a lot
me a lot
Omar Hashem
05 October 2020
UPS Express Saver
OH
Good backing, Fast delivery & thanks for your kind support, excellent service
Verified Customer
05 October 2020
DHL Express Worldwide
VC
Very efficient!
Verified Customer
03 October 2020
DHL Express Worldwide
VC
I'm still waiting for my package. I've been waiting for two months
Per Ostling
03 October 2020
UPS Standard Single
PO
Exellent in every way. This is the third time I used this service and it has been really great every time!?
wan
01 October 2020
TNT Express Non-Docs
W
Competent freight forwarder.
Borderless online shipping.
Would use again. Thank you.
Borderless online shipping.
Would use again. Thank you.
Hayato Sugawara
01 October 2020
DHL Express Worldwide
HS
直ぐ発送して頂きありがとうございます。
Verified Customer
30 September 2020
DHL Express Worldwide
VC
good service for non-uk people.
Evan
30 September 2020
DHL Express Worldwide
E
So simple and secure, will definitely utilize this service in the future!
Verified Customer
30 September 2020
DHL Economy Select
VC
All good and fast
Eleonora Litta
30 September 2020
DHL Economy Select
EL
Fast and efficient
Mahmoud Matar
30 September 2020
DHL Express Worldwide
MM
too expensive
Verified Customer
30 September 2020
DHL Express Worldwide
VC
Prompt reliable. As advertised on the label.
Tavish MacIntaggart
29 September 2020
DHL Express Worldwide
TM
They answer their emails and work to get your package out the door and into your hands. Website is reasonably easy to navigate. Pay attention to the fact that their low-cost non-trackable shipping method is only available for shipments which cost less than 20 GBP (roughly 25 USD). If you're shipping, say, a 4.5kg (10 lb) package from the UK to the US, their DHL option is the cheapest, and it will cost you around 40 GBP (@52 USD). This includes a 10 GBP (13 USD) premium, which is their profit. Pretty reasonable in my opinion.
Alain Doculan
29 September 2020
UPS Express Saver
AD
Excellent service. Packed very well when consolidating parcels.
francesco nicchi
29 September 2020
DHL Express Worldwide
FN
The best of the best. Thanks
Verified Customer
29 September 2020
DHL Economy Select
VC
Perfect service, fast communication, thanks for this service!
Gunther Urbschat
29 September 2020
DHL Economy Select
GU
This time, it was sensational! Communication with service-team worked very good. Repacking and forwarding were done so quickly that I received my package earlier than expected and we had a perfect tasting. Thank you very much for all.
Neil Bell
29 September 2020
TNT Express Non-Docs
NB
I was a first time user and although there where difficulties in verifying the authenticity of payments the matters where resolved without stress and the products turned up. First rate effprt
Lee-Ann Webb
29 September 2020
DHL Express Worldwide
LW
Excellent and fast service! Thank you
Verified Customer
29 September 2020
DHL Express Worldwide
VC
The efficient service, quick shipping, and the other great options like the ability to choose which courrier and consolidating several shipments into one make Forward2me my new go-to
Verified Customer
29 September 2020
DHL Express Worldwide
VC
I’ve used this service twice about a year apart, and the experience was consistent
Verified Customer
29 September 2020
DHL Express Worldwide
VC
i placed a personal shopping order on a UK website to be shipped to me in australia and there were a few hiccups with the communication of the requirements for the GST, which was confusing and slowed things day - example i was asked to provide the receipt details, which i didn't have because the order was placed by forward2me.
Hi,
Many thanks for taking the time to review our services.
I'm pleased to hear that you were happy with the speed of shipping however a little disappointed that there were a few issues with our Personal shopper service.
Since the introduction of GST by the Australian Government for the import of lower value goods into Australia we are obliged to ask our customers to upload a copy of their purchase confirmation for the goods we are shipping to us. I do understand this may have been a little confusing for the package containing the goods purchased via our Personal Shopper service. For this kind of purchase you would need to upload the invoice received from forward2me seeing as we have purchased the goods directly from the supplier on your behalf.
I hope this helps explain the process going forward however please don't hesitate to get in touch with our Customer Service team at info@forward2me.com if you require any further clarification on this process.
Kind Regards,
Tracy.
Many thanks for taking the time to review our services.
I'm pleased to hear that you were happy with the speed of shipping however a little disappointed that there were a few issues with our Personal shopper service.
Since the introduction of GST by the Australian Government for the import of lower value goods into Australia we are obliged to ask our customers to upload a copy of their purchase confirmation for the goods we are shipping to us. I do understand this may have been a little confusing for the package containing the goods purchased via our Personal Shopper service. For this kind of purchase you would need to upload the invoice received from forward2me seeing as we have purchased the goods directly from the supplier on your behalf.
I hope this helps explain the process going forward however please don't hesitate to get in touch with our Customer Service team at info@forward2me.com if you require any further clarification on this process.
Kind Regards,
Tracy.
Verified Customer
29 September 2020
DHL Express Worldwide
VC
This was my first use of the Forward2me service. My shipment arrived in perfect shape and on schedule. Outstanding service.
Verified Customer
29 September 2020
DHL Express Worldwide
VC
Easy to use and shipping is fast.
Dajuan Kenney
29 September 2020
DHL Express Worldwide
DK
Fast delivery
Verified Customer
28 September 2020
TNT Economy Express
VC
helpful customer service
Verified Customer
28 September 2020
DHL Express Worldwide
VC
Thanks fast shipping
Verified Customer
28 September 2020
DHL Express Worldwide
VC
Very important and very good
Verified Customer
28 September 2020
DHL Express Worldwide
VC
Very good and very important
Verified Customer
28 September 2020
DHL Express Worldwide
VC
発送までの手続きが早くとても満足しています。
一点、複数まとめて梱包していただいておりますがもう少しだけきれいに梱包していただければ嬉しいです。
とはいえ全体的には大満足です!!
また利用させていただきます。
一点、複数まとめて梱包していただいておりますがもう少しだけきれいに梱包していただければ嬉しいです。
とはいえ全体的には大満足です!!
また利用させていただきます。
Ismael Leasu
27 September 2020
DHL Express Worldwide
IL
Packages were not packed together in a single box thus leading to excessive delays in shipment duration and very high import duties.
David Aguilar
27 September 2020
DHL Express Worldwide
DA
Yes I would highly recommend them as they are efficient which is the most important part of their service from the time they log in the arrival of my items at my mailbox to the the time they ship it out so far there isn’t any waiting time
Sala Downey-Cox
27 September 2020
DHL Express Worldwide
SD
I highly recommend forward2me. My parcel arrived sooner than expected, with three items packaged into one order, making shipping costs lower.