Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
09 November 2020
DHL Express Worldwide
VC
The website worked well, easy to follow the status. It was very expensive and it wasn't easy to comminicate via Whatapp, the different timezones made following the chat difficult as it seems to start a new conversation after a delayed reply. I wish there's a bit more options and flexibility when it comes to packaging/repackaging. It all ended up being a very expensive experience, I paid for this forwarding service three times more than the costs of the items. The website estimated the shipping costs to be much lower. Probably won't be needing this service again as I learned my lesson.
Viola Mäkinen
09 November 2020
DHL Economy Select
VM
Ive been using these guys several years and i have zero problems. I think the prices are ok also
Hosam Jamali
09 November 2020
DHL Express Worldwide
HJ
Easy........
Verified Customer
09 November 2020
DHL Express Worldwide
VC
いつもとても速く届くので安心しています。
梱包もきちんとしていて良いです。
梱包もきちんとしていて良いです。
Unverified Customer
08 November 2020
Unknown Shipment Details
Something fishy is happening there. Scamers create fake emails from PayPal lookalike verifywithpp@consultant.com and asking to send parcels to this company . Why?
Verified Customer
08 November 2020
DHL Express Worldwide
VC
Excellent service. Now I can buy from store’s that do not ship to iceland because of forward2me
Verified Customer
07 November 2020
UPS Standard Single
VC
Great as always
Verified Customer
07 November 2020
DHL Economy Select
VC
Hayley Ball always helps me with my querys!
I am glad I found this service to send me my goods to the Netherlands. A little bit expensive but overall i am very satisfied.
I am glad I found this service to send me my goods to the Netherlands. A little bit expensive but overall i am very satisfied.
Mario Jerković
07 November 2020
DHL Express Worldwide
MJ
Fast and reliable. Shipment was received fast and I was required to send out documents on review. The review process was really fast and the shipment was sent the same day
Verified Customer
07 November 2020
DHL Express Worldwide
VC
AAAAA+++++ service provider.Highly recommended
Ahmed Al-Thani
07 November 2020
DHL Express Worldwide
AA
Great website, and they give you the actual weight for your item, unlike other services where their weighting system is not accurate.
The only problem that doesn't make me use your service again is your price, you are too expensive compared to all the other three competitors. you are about 35-40% more expensive than my other option.
I think you should offer a discount when someone is shipping more than 10 items ( I usually do 30-40 items together.
I think you should also allow shipping inside the UK (This option is offered by other competitors)
The only problem that doesn't make me use your service again is your price, you are too expensive compared to all the other three competitors. you are about 35-40% more expensive than my other option.
I think you should offer a discount when someone is shipping more than 10 items ( I usually do 30-40 items together.
I think you should also allow shipping inside the UK (This option is offered by other competitors)
Verified Customer
07 November 2020
TNT Economy Express
VC
Way to expensive for such a tiny package. Not worth it for something small cheap. I ended up with probably the most expensive tape measures in Iceland. But the service was good and fast.
Verified Customer
06 November 2020
DHL Economy Select
VC
Great customer call service:-)
Verified Customer
06 November 2020
DHL Express Worldwide
VC
I appreciate the rapidity of forward2me service, just use it to send a present and it arrived quicker then expected, i should appreciate if they can provide discounts for regular senders with a specific carrier
Sebastian Calin
06 November 2020
TNT Economy Express
SC
Fast and efficient delivery services. A professional company. I will definitely use their services again.
Verified Customer
06 November 2020
DHL Express Worldwide
VC
Very good, very fast
Verified Customer
06 November 2020
TNT Economy Express
VC
Its too expensive from before. I used to use your service. But this time more expensive.
Verified Customer
06 November 2020
DHL Express Worldwide
VC
Outstanding so far! Passing A+
Wan Leen Eng
06 November 2020
TNT Express Non-Docs
WLE
Good service. Items received in good condition.
Gudmundur Einarsson
06 November 2020
TNT Economy Express
GE
Truly excellent.
Verified Customer
06 November 2020
DHL Express Worldwide
VC
They do a fantastic job of not only forwarding my packages, but repacking and protecting them from damage. Awesome service!!
Anisa Hamzaraj
06 November 2020
DHL Express Worldwide
AH
Thank you Katie for wrapping up my package so carefully.
Kia Ford
05 November 2020
DHL Express Worldwide
KF
This is my second order from forward2me and I have been pleased with both orders. With this particular order I did have a query that was clarified with one quick call to the company. In addition I needed my packages consolidated which I would like to personally thank Andrew Bindon for processing. His preparation of my box actually helped speed up a usually gruesome process when collecting from customs. I will definitely be using forward2me again in the near future!
Laura Saporiti
05 November 2020
DPD Classic
LS
Great professionality, easy to use app, many shipping choice available.
Nice to have 30days of free storage
Nice to have 30days of free storage
Anna Katrín Guðmundsdóttir
05 November 2020
TNT Economy Express
AKG
Easy and quick service - not cheap though.
Cihan KIZIL
05 November 2020
DHL Express Worldwide
CK
It was much more expensive than I expected. I also import from the US by using MYUS and even though it's far from my country I get much more cheaper prices. I would pay much more less if I sent my packages directly
Hi,
Many thanks for taking the time to provide us with your feedback.
I'm sorry to hear that you are unhappy with the price paid for our services, the cost of shipping is generally calculated from the UK by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I'm sorry I cannot comment how other forwarding companies calculate their costs however the price paid for shipping includes a full service, the use of multiple free addresses for delivery, the acceptance and processing of your packages, 30 days free storage from arrival, preparation for shipping and all export documentation required for shipping.
We are unable to compete with retailers who offer their own shipping, this is often done at cost or at a loss as they cover their costs with the sale of the product, we just offer a service so need to cover our costs within the shipping fees.
I hope this helps explain how we work as a company however if you have any other questions please feel free to contact our Customer Services team at any time and we will be happy to assist you.
Kind Regards,
Tracy.
Many thanks for taking the time to provide us with your feedback.
I'm sorry to hear that you are unhappy with the price paid for our services, the cost of shipping is generally calculated from the UK by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I'm sorry I cannot comment how other forwarding companies calculate their costs however the price paid for shipping includes a full service, the use of multiple free addresses for delivery, the acceptance and processing of your packages, 30 days free storage from arrival, preparation for shipping and all export documentation required for shipping.
We are unable to compete with retailers who offer their own shipping, this is often done at cost or at a loss as they cover their costs with the sale of the product, we just offer a service so need to cover our costs within the shipping fees.
I hope this helps explain how we work as a company however if you have any other questions please feel free to contact our Customer Services team at any time and we will be happy to assist you.
Kind Regards,
Tracy.
Niclas Tapper
05 November 2020
DHL Economy Select
NT
I have used the service numerous times shipping items from UK to Sweden. The service is reliably, fast and priceworthy. Good communication as well so you know the status of your shipping.
Sailendran Iswara Jothi
05 November 2020
DHL Express Worldwide
SIJ
The service is consistent however there is no real benefit for regular shippers as in preferential rates
Hi,
Many thanks for your feedback, this is very important to us.
I'm pleased to hear that you are overall happy with the service offered however you would like to see some preferential rates as a regular shipper.
We do currently offer a 30 day free storage period for our customers so they can collate their parcels and repack them together to obtain the maximum value for shipping. Also we offer the free address service and don't charge a monthly or annual fee like many other forwarding companies charge.
I hope this information helps going forward, Customer Service are here to help at anytime and please feel free to contact us at anytime.
Kind Regards,
Tracy.
Many thanks for your feedback, this is very important to us.
I'm pleased to hear that you are overall happy with the service offered however you would like to see some preferential rates as a regular shipper.
We do currently offer a 30 day free storage period for our customers so they can collate their parcels and repack them together to obtain the maximum value for shipping. Also we offer the free address service and don't charge a monthly or annual fee like many other forwarding companies charge.
I hope this information helps going forward, Customer Service are here to help at anytime and please feel free to contact us at anytime.
Kind Regards,
Tracy.
Jose Ricardo da Silva
04 November 2020
TNT Economy Express
JRD
Ben packed everything great.
ZINAIDA ELLIDOU
04 November 2020
DHL Express Worldwide
ZE
Great service
Verified Customer
04 November 2020
DHL Express Worldwide
VC
Prices a little high, but overall service, excellent.
Helgi Saemundsson
03 November 2020
DHL Express Worldwide
HS
very good and quick
Gerald Clarke
03 November 2020
UPS Express Saver
GC
Easy to use and quick. The items are always repacked with care. I would like to see more options for shippers DHL is the best option in israel.
My packages always arrive on time but UPS tends to tag on additional charges. Above vat and customs that is.
My packages always arrive on time but UPS tends to tag on additional charges. Above vat and customs that is.
Brandon Mays
03 November 2020
DHL Express Worldwide
BM
Excellent service, they answered all my questions through email within a day and were very informative. Once my package arrived at their location it was shipped the same day and arrived to me in the US 4 days later (Thursday-Monday) which was extremely fast. The price was very reasonable and the package arrived in perfect condition. Would definity use formward2me again.
Verified Customer
03 November 2020
DHL Express Worldwide
VC
Fast and affordable service with an easy to use interface.I will definitely be using the service again in the future.
Verified Customer
02 November 2020
DHL Express Worldwide
VC
Very easy to set up and super fast delivery. Shipment went out same day they received it, and I had it within a few days.
László Rozsnyó
02 November 2020
DHL Express Worldwide
LR
Great service. I will use it another time.
Verified Customer
02 November 2020
DHL Express Worldwide
VC
The service was perfect as usual
Verified Customer
02 November 2020
UPS Express Saver
VC
Excellent prompt service with rapid customer support. Dashboard is updated within the same day the shipment arrives. Re packaging and consolidation also takes less than one day. Perfect.
Verified Customer
02 November 2020
DHL Express Worldwide
VC
Easy to use and it worked well.
nobuo shirahashi
01 November 2020
DHL Express Worldwide
NS
確実に到着しているので、信頼ができます。
配送の過程が具体的かつ詳細であり、不安はありません
配送の過程が具体的かつ詳細であり、不安はありません
Verified Customer
01 November 2020
UPS Express Saver
VC
ありがとうございました。
Dave Kimm
01 November 2020
DHL Express Worldwide
DK
Very fast and great service
Verified Customer
01 November 2020
DHL Express Worldwide
VC
They are reliable and offer a great service. No complaints toward the service quality, response time and easiness of use. But the pricing is quite high. They should also offer services other than express. I wouldn't have minded receiving my package a few weeks later yet the only option was to pay premium to get it in 3 days.
Verified Customer
31 October 2020
DHL Express Worldwide
VC
Everything worked exactly as promised; shipment arrived from a UK supplier and was forwarded to us here in Canada and actually arrived a few days earlier than expected. Will definitely use this service again for Christmas shopping.
Dimitris Papandreou
31 October 2020
TNT Economy Express
DP
The service is very good, however they could have some more choices when combining different shipments
Verified Customer
31 October 2020
DHL Express Worldwide
VC
Package arrived on premises and received confirmation it had arrived within an hour, package left through the door that same day. Flawless, smooth process. Will repeat for sure.
Verified Customer
31 October 2020
DPD Classic
VC
The online tools for managing your packages works really well and whenever you need additional help they are always quick to respond. Very friendly team.
Verified Customer
31 October 2020
DHL Express Worldwide
VC
Just plain good old service. You can follow every phase of your package.
Dick Impens
31 October 2020
DHL Express Worldwide
DI
It's fast, reliable and they are very helpful. I've been using the UK and German address, it just works.