Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
18 November 2020
UPS Standard Single
VC
Excellent communication A+
Verified Customer
18 November 2020
DHL Express Worldwide
VC
professional and prompt response, excellent and timely support
Verified Customer
18 November 2020
DPD Classic
VC
Great service! Any time that I had a question Hayley was available and answered my my question in details. The package was prepared in the most efficient way. Strongly recommended!
Jean-Pierre Guillou
18 November 2020
DHL Express Worldwide
JG
Prompt notification, secure packaging & prompt despatch.
Afnan Mohd
18 November 2020
UPS Express Saver
AM
Wrong package
Hi,
Many thanks for your feedback.
I'm sorry to hear that you have received the wrong package, I know this must be very upsetting for you however please be assured that we have initiated a full investigation with the courier and are currently awaiting some more information from you so we can establish what has happened here.
We first need to determine if this has been an error within our warehouse or whilst your shipment was in the hands of the courier.
We hope to hear from you soon with the information requested so we can resolve the situation.
Thank you for your patience and understanding.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you have received the wrong package, I know this must be very upsetting for you however please be assured that we have initiated a full investigation with the courier and are currently awaiting some more information from you so we can establish what has happened here.
We first need to determine if this has been an error within our warehouse or whilst your shipment was in the hands of the courier.
We hope to hear from you soon with the information requested so we can resolve the situation.
Thank you for your patience and understanding.
Kind Regards,
Tracy.
Brian D
18 November 2020
DHL Express Worldwide
BD
Very happy with whole experience. Straightforward and item arrived promptly. Also great advice in suggesting to use the Guernsey address in order not have to pay VAT - certainly helped in paying for postage costs
Masahiko Sato
18 November 2020
DHL Express Worldwide
MS
Fast shipping
Verified Customer
17 November 2020
DHL Express Worldwide
VC
Way more expensive than I thought it would been and I ended up returning the item because it wasn't what I was looking for.. kind of a rip off. Won't be using it again! The only thing that was good was the quick shipping.
Hi,
Many thanks for your feedback.
I'm pleased to hear that you are happy with the speed in which we dealt with your shipment however you are unhappy with the cost of shipping your goods.
2020 has been a difficult year for logistics, due to the increase of air freight prices following the lack of passenger flights all couriers have added additional surcharges to cover these increases making shipping more expensive. Due to this issue there are also less cheaper services out there for us to offer.
Please also bear in mind that forward2me are offering a service, we are not selling any products therefore need to cover the costs of offering you a UK address, accepting, processing, storing and shipping your parcels. Many retailers who make their money on the sale of the products are in a postiion to sell shipping at cost or even at a loss.
Many of our customers find that purchasing a number of items and consolidating them into one shipment ensures that they obtain the maximum value for shipping. Maybe this could be an option for you in the future.
I hope this helps explain the difficulties logistics are facing at the moment and hope you will consider using our services again in the future.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you are happy with the speed in which we dealt with your shipment however you are unhappy with the cost of shipping your goods.
2020 has been a difficult year for logistics, due to the increase of air freight prices following the lack of passenger flights all couriers have added additional surcharges to cover these increases making shipping more expensive. Due to this issue there are also less cheaper services out there for us to offer.
Please also bear in mind that forward2me are offering a service, we are not selling any products therefore need to cover the costs of offering you a UK address, accepting, processing, storing and shipping your parcels. Many retailers who make their money on the sale of the products are in a postiion to sell shipping at cost or even at a loss.
Many of our customers find that purchasing a number of items and consolidating them into one shipment ensures that they obtain the maximum value for shipping. Maybe this could be an option for you in the future.
I hope this helps explain the difficulties logistics are facing at the moment and hope you will consider using our services again in the future.
Kind Regards,
Tracy.
Verified Customer
17 November 2020
UPS Standard Single
VC
Very easy to use service. Fast delivery!
Verified Customer
17 November 2020
UPS Express Saver
VC
Perfect service
Haim Azar
17 November 2020
DHL Express Worldwide
HA
Pleasure service, will recommend it to all of my friends.
Dr. Alawi Taqi
17 November 2020
DHL Express Worldwide
DAT
Amazing and fast service ?
Verified Customer
17 November 2020
UPS Express Saver
VC
Fast and personal communication and service. Such a pleasure to do business with.
Sean Bennett c/o Dena Hamlin
17 November 2020
DHL Express Worldwide
SBC
Fast, secure delivery
Masri Taha
17 November 2020
DHL Express Worldwide
MT
arrive on time
Verified Customer
16 November 2020
DPD Classic
VC
Fast, easy and cheap, nuff said
Verified Customer
16 November 2020
DHL Express Worldwide
VC
I stand notification, seamless transfer with customs paperwork and fast shipping.
Verified Customer
16 November 2020
DHL Express Worldwide
VC
迅速・丁寧に対応してくれます。この業界は迅速が一番ですから
Wui Shing Wong
16 November 2020
DHL Express Worldwide
WSW
Prompt service
Hi,
Many thanks for your feedback, this is very important to us.
I'm pleased you are happy that your shipment was dealt with promptly and look forward to helping you ship again soon.
Kind Regards,
Tracy.
Many thanks for your feedback, this is very important to us.
I'm pleased you are happy that your shipment was dealt with promptly and look forward to helping you ship again soon.
Kind Regards,
Tracy.
Ali Almaskati
15 November 2020
DPD Classic
AA
Great service, reasonable prices
Verified Customer
14 November 2020
DHL Express Worldwide
VC
Great and quick service. Prices are reasonable
kostas ioannidis
14 November 2020
DHL Express Worldwide
KI
Everything went perfect!
Verified Customer
14 November 2020
DHL Express Worldwide
VC
Perfect service perfect packaging perfect customer service
Verified Customer
14 November 2020
DHL Express Worldwide
VC
Great service, prompt communication!
Leon Herrmann
13 November 2020
DHL Economy Select
LH
Excellent, efficient and fast service.
Kimberly Allen
13 November 2020
DHL Express Worldwide
KA
This was my first time using this service. I had a very positive experience. The whole process was much easier than I had expected. A simple, no hassle, no fee, to make an account. They provide you with addresses and you just send your items there. They received my package quickly and they were ready to ship to me upon my confirmed payment. Once I paid, I received my package extremely fast. I was shocked. Very professional and friendly service. I highly recommend this.
Tetsuya Kato
13 November 2020
DHL Express Worldwide
TK
Thank you for your prompt and courteous response to my inquiry.
Dan Eff
12 November 2020
UPS Standard Single
DE
Nothing special to say. The service was simple, fast and as advertised.
Michel Sinnott
12 November 2020
DHL Express Worldwide
MS
In general, quick and prompt service. Timely responses to queries which makes the shipment process much smoother.
Azrin Ismail Haji Jumat
12 November 2020
DHL Express Worldwide
AIH
Package shipped out promptly and arrived in excellent condition. I highly recommend to use their service for others.
Michael A.
11 November 2020
DPD Classic
MA
Ich habe den Private Shopper Service sowie die Sendeweiterleitung genutzt und bin vollauf zufrieden. Alles hat ausgezeichnet geklappt.
Verified Customer
11 November 2020
DHL Economy Select
VC
Worked fine, very happy ! Thanks !
Nancy Zemperligkou
11 November 2020
DHL Economy Select
NZ
I got my parcel quickly and easily.
Donald McIntosh
11 November 2020
DHL Express Worldwide
DM
Freight options were quite expensive
Verified Customer
11 November 2020
DHL Express Worldwide
VC
The service was quick. I only wish the shipping cost is cheaper.
Verified Customer
11 November 2020
UPS Express Saver
VC
I like your company best company i deal with it but i hope you have address in usa
Peggy Stogner
11 November 2020
DHL Express Worldwide
PS
They got my package to me in record time, and it arrived in great condition.
Dajuan Kenney
11 November 2020
DHL Express Worldwide
DK
Awesome service, from packing to delivery. Never had a issue
Verified Customer
11 November 2020
DHL Express Worldwide
VC
They did everything exceptionally well, from fast customer service, to quick shipping! Would shop from them again!
Thorsten Linge
10 November 2020
DPD Classic
TL
alles gut!
Verified Customer
10 November 2020
DHL Economy Select
VC
Andrew Binoon did an excellent job of preparing my packages! Fast shipping as usual.
Alexandre DaCosta
10 November 2020
DHL Economy Select
AD
Seguranga & eficacia muinto bom.
Anna-Marie du Toit
10 November 2020
DHL Express Worldwide
ADT
Excellent Service :) Thank You very much for the super fast shipping :)
Verified Customer
10 November 2020
DHL Economy Select
VC
Altijd goede service en verzending.
chandra shekhar
10 November 2020
DHL Express Worldwide
CS
Professional service . satisfied
Pamela Wallace
10 November 2020
DHL Express Worldwide
PW
Always a pleasure using this site to help me with my UK purchases.
Haukur Þórsson
10 November 2020
DHL Express Worldwide
H�
Everything top notch like usually.
Verified Customer
09 November 2020
DHL Express Worldwide
VC
Fantastic service. Communication is prompt and thorough. Re-packaging was done really well.
Verified Customer
09 November 2020
DHL Express Worldwide
VC
The website worked well, easy to follow the status. It was very expensive and it wasn't easy to comminicate via Whatapp, the different timezones made following the chat difficult as it seems to start a new conversation after a delayed reply. I wish there's a bit more options and flexibility when it comes to packaging/repackaging. It all ended up being a very expensive experience, I paid for this forwarding service three times more than the costs of the items. The website estimated the shipping costs to be much lower. Probably won't be needing this service again as I learned my lesson.
Viola Mäkinen
09 November 2020
DHL Economy Select
VM
Ive been using these guys several years and i have zero problems. I think the prices are ok also