Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
31 July 2025
Unknown Shipment Details
Unverified Customer
30 July 2025
Unknown Shipment Details
Really excellent service from Jus - prompt efficient and helpful.
Unverified Customer
30 July 2025
Unknown Shipment Details
I entrusted Forward2Me with an express shipment on July 3, 2025, and paid over $400 for fast delivery (4 business days). Three weeks later, the package still hasn't even left their warehouse. They admitted that my parcel was mistakenly sent to another customer — a massive internal error — but since then, they have done absolutely nothing to resolve it.
I've written several official complaints and demanded a refund and compensation. They stopped responding. This is totally unacceptable for a company that claims to offer insured and professional international shipping.
I lost over $1,600 including the item and delivery costs. If you're considering using Forward2Me — DON'T. Their support is unresponsive, and they take no accountability when they mess up.
I will be filing complaints with UK Trading Standards and financial authorities.
I've written several official complaints and demanded a refund and compensation. They stopped responding. This is totally unacceptable for a company that claims to offer insured and professional international shipping.
I lost over $1,600 including the item and delivery costs. If you're considering using Forward2Me — DON'T. Their support is unresponsive, and they take no accountability when they mess up.
I will be filing complaints with UK Trading Standards and financial authorities.
Unverified Customer
30 July 2025
Unknown Shipment Details
I entrusted Forward2Me with an express shipment on July 3, 2025, and paid over $400 for fast delivery (4 business days). Three weeks later, the package still hasn't even left their warehouse. They admitted that my parcel was mistakenly sent to another customer — a massive internal error — but since then, they have done absolutely nothing to resolve it.
I've written several official complaints and demanded a refund and compensation. They stopped responding. This is totally unacceptable for a company that claims to offer insured and professional international shipping.
I lost over $1,600 including the item and delivery costs. If you're considering using Forward2Me — DON'T. Their support is unresponsive, and they take no accountability when they mess up.
I will be filing complaints with UK Trading Standards and financial authorities.
I've written several official complaints and demanded a refund and compensation. They stopped responding. This is totally unacceptable for a company that claims to offer insured and professional international shipping.
I lost over $1,600 including the item and delivery costs. If you're considering using Forward2Me — DON'T. Their support is unresponsive, and they take no accountability when they mess up.
I will be filing complaints with UK Trading Standards and financial authorities.
Unverified Customer
30 July 2025
Unknown Shipment Details
NICA from UK warehouse team was quick to find a workable solution and help in a proffesional manner, thank you
Unverified Customer
29 July 2025
Unknown Shipment Details
Despite the large number of parcels they handle daily, forward2me manages shipments quickly and efficiently, which is always great to see and very reassuring as a customer.
In my case, there was an unexpected issue with one of my express deliveries — due to a documentation error, the parcel was delayed and eventually returned, even though I had paid extra for faster shipping. It was disappointing, especially since the item was time-sensitive and meant as a gift.
However, I want to sincerely thank Joyce from the UK warehouse in Manchester, who was incredibly helpful and understanding. She handled the situation with care, provided clear communication, and arranged a free reshipment for me.
In my case, there was an unexpected issue with one of my express deliveries — due to a documentation error, the parcel was delayed and eventually returned, even though I had paid extra for faster shipping. It was disappointing, especially since the item was time-sensitive and meant as a gift.
However, I want to sincerely thank Joyce from the UK warehouse in Manchester, who was incredibly helpful and understanding. She handled the situation with care, provided clear communication, and arranged a free reshipment for me.
Annabella
29 July 2025
UPS Express Saver
A
Reliable and dependable!
Thank you for your 5-star review of us! ^NB
Irem
28 July 2025
FedEx Connect Plus
I
Easy and helpful and it’s not that expensive
Unverified Customer
27 July 2025
Unknown Shipment Details
I had som sort of problems with the package not registered, and contacted support. Miaco helped out really quick, and followed up!
Hassan
27 July 2025
FedEx International Priority
H
Thank you for your great service. Forward2Me has been very helpful and reliable in forwarding my international packages. The process was smooth, fast, and customer support was excellent. I’m happy to subscribe and continue using your service.”
Unverified Customer
27 July 2025
Unknown Shipment Details
it was some isssue with registration of the arrival of my parcel, but I got prompt and very good help from Miaco at support!
Unverified Customer
26 July 2025
Unknown Shipment Details
Their service is very efficient, and the replies are always friendly! Thank you so much!😊 Please keep up the great work!
Unverified Customer
26 July 2025
Unknown Shipment Details
Gestione vergognosa della mia pratica nonostante ripetuti solleciti. Acquistato ricambi auto in UK avevo deciso di affittarlo a forward2me per semplificare la gestione delle pratiche doganali.
Errore fatale, dopo quasi 3 settimane sto continuando ad inviare email di solleciti con risposte superficiali, probabilmente sono boot.
Mi hanno chiesto 53 Sterline per gestire la pratica, alle quali andranno sommate oneri doganali, eventuali dazi e gestione pratica del corriere.
Probabilmente non pagherò e perderò la merce. VERGOGNA!!!
Errore fatale, dopo quasi 3 settimane sto continuando ad inviare email di solleciti con risposte superficiali, probabilmente sono boot.
Mi hanno chiesto 53 Sterline per gestire la pratica, alle quali andranno sommate oneri doganali, eventuali dazi e gestione pratica del corriere.
Probabilmente non pagherò e perderò la merce. VERGOGNA!!!
Hi, I believe this has already been resolved by one of our team. If you have any more complaints or concern, can you please message us at info@forward2me.com so we can better assist you? ^NB
Unverified Customer
26 July 2025
Unknown Shipment Details
Highly recommended service provider!
I would like to nominate the customer service officer: Wens whom is customer oriented, initiative and great companion during the package process at US warehouse.
Greatly appreciated for the effort.
🤟🏻🤟🏻☺️☺️
I would like to nominate the customer service officer: Wens whom is customer oriented, initiative and great companion during the package process at US warehouse.
Greatly appreciated for the effort.
🤟🏻🤟🏻☺️☺️
Thank you for your 5-star review for us! ^NB
Unverified Customer
25 July 2025
Unknown Shipment Details
Had a very, very bad experience.
Bought 6x of magic the gathering Final Fantasy secret lair from UK to Italy...
They got it, unpacked and confirmed everything was there, six packs.
Obviously I had to choose the repackaging service to have them shipped all together, six packs into one box.
Fine, three quid, not a big deal...
Got their invoice, six packs indeed.
Paid the inbound custom, 80 quid because of the price.
Got the box today, guess what... Only TWO packs instead of six.
What is strange, I've ordered 3x of two bundles and I've got only 1x, maybe someone in the warehouse snatched them...
I don't know, I'll be more than willing to put this review down if forward2me will solve my issue as ATM I'm more than 200 pounds down.
Frightening!
Update: CS contacted me on Saturday asking for the empty box, which I disposed of, obviously. Since then communication went mute. I mean, shouldn't be that difficult, they have the name of the employee who packed my item and the time, a simple CCTV view shouldn't be crazy hard.
Well, I think I just lost 200 pounds...
Bought 6x of magic the gathering Final Fantasy secret lair from UK to Italy...
They got it, unpacked and confirmed everything was there, six packs.
Obviously I had to choose the repackaging service to have them shipped all together, six packs into one box.
Fine, three quid, not a big deal...
Got their invoice, six packs indeed.
Paid the inbound custom, 80 quid because of the price.
Got the box today, guess what... Only TWO packs instead of six.
What is strange, I've ordered 3x of two bundles and I've got only 1x, maybe someone in the warehouse snatched them...
I don't know, I'll be more than willing to put this review down if forward2me will solve my issue as ATM I'm more than 200 pounds down.
Frightening!
Update: CS contacted me on Saturday asking for the empty box, which I disposed of, obviously. Since then communication went mute. I mean, shouldn't be that difficult, they have the name of the employee who packed my item and the time, a simple CCTV view shouldn't be crazy hard.
Well, I think I just lost 200 pounds...
Hi, I sincerely apologise on this. One of our team will reach out to you to sort out this matter. ^NB
Unverified Customer
25 July 2025
Unknown Shipment Details
There’s hardly any difference in shipping costs between having the item shipped directly from the net shop in UK and using Forward2me. The shipment was delayed for a week because the process was put on hold due to so-called special packaging requirements or a system error.
I’ve imported similar items many times before, and I’ve never once been told anything like that.
Shipping a £50 item ended up costing £115, even though the original estimate was around £60 to 110. They obviously chose the high end.
It would have been much simpler and more straightforward to have it shipped directly from the net shop.
There’s really no reason to use Foward2me.
I’ve imported similar items many times before, and I’ve never once been told anything like that.
Shipping a £50 item ended up costing £115, even though the original estimate was around £60 to 110. They obviously chose the high end.
It would have been much simpler and more straightforward to have it shipped directly from the net shop.
There’s really no reason to use Foward2me.
Hi, I am sorry to hear about this experience. I have checked your package and I don't see that this was repacked. Can you please contact us via email so we can resolve this issue for you? ^NB
Unverified Customer
25 July 2025
Unknown Shipment Details
Used Forward2me for the first time, getting European football shirts delivered to there German depot and shipped to the UK.
Was sceptical at first but after my first shipment just turned up, ive goto say it was so easy to use and very quick. Would definitely recommend.
Was sceptical at first but after my first shipment just turned up, ive goto say it was so easy to use and very quick. Would definitely recommend.
Thank you for your 5-star review! ^NB
Yelena
25 July 2025
FedEx Connect Plus
Y
Prompt service and intuitive user interface.
Thank you for your 5-star review! ^NB
paul shorey
25 July 2025
DHL Express Worldwide
PS
Very expensive, repack is a hidden cost, difficult to judge costs upfront. Combining 3 small packages into 1 small package and shipping to USA cost $100 Euro!
But, the service does work. They do a good job communicating everything other than costs. Everything was easy to manage and on time. Legit.
But, the service does work. They do a good job communicating everything other than costs. Everything was easy to manage and on time. Legit.
Unverified Customer
24 July 2025
Unknown Shipment Details
Joyce was an absolute superstar to me! She managed the whole process of claiming to UPS on my behalf for a lost parcel. She was extremely professional during the whole time. Excellent customer service skills and I would 100% recommend using forward2me despite my bad experience. Thanks Joyce!
Unverified Customer
24 July 2025
Unknown Shipment Details
Dear Forward2me Team,
I would like to express my sincere gratitude for the exceptional service I received throughout the entire shipping process.
In particular, I want to extend my heartfelt thanks to Nica, who was truly outstanding in every step of the journey — demonstrating professionalism, agility, empathy, and a genuine commitment to resolving every question and concern with great care.
Her efficiency and clarity made all the difference in ensuring that my parcel, shipped from:
Forward2me UK
Green Lane West
Preston, Lancashire
United Kingdom
— was prepared, processed, and dispatched with full transparency and confidence.
Thank you once again for your support. I will definitely recommend Forward2me to others, and I look forward to working with you again in the future.
Warm regards,
Fernando Silveira
I would like to express my sincere gratitude for the exceptional service I received throughout the entire shipping process.
In particular, I want to extend my heartfelt thanks to Nica, who was truly outstanding in every step of the journey — demonstrating professionalism, agility, empathy, and a genuine commitment to resolving every question and concern with great care.
Her efficiency and clarity made all the difference in ensuring that my parcel, shipped from:
Forward2me UK
Green Lane West
Preston, Lancashire
United Kingdom
— was prepared, processed, and dispatched with full transparency and confidence.
Thank you once again for your support. I will definitely recommend Forward2me to others, and I look forward to working with you again in the future.
Warm regards,
Fernando Silveira
Unverified Customer
24 July 2025
Unknown Shipment Details
Je mets une étoile puisqu'on ne peut pas en mettre aucune.
Depuis le 18 juin 2025, je bataille avec Forward2me pour obtenir le remboursement d'un produit pharmaceutique arrivé défectueux à mon domicile avec des délais de livraison hors normes alors même que j'avais opté et payé pour une livraison DHL Express en 1 jour ouvré. Cette société se retranché derrière ses interprétations erronées de leurs conditions générales de vente, prétend que ce sont les délais douaniers qui ont engendré le retard de livraison ce qui est faux et qui a été démontré. Une action collective incluant 7 personnes, dont moi, leur a été adressée. Si dans un premier temps, ils se sont montrés conciliants, tel n'est désormais plus le cas puisque silence radio depuis de nombreux jours. En effet, il nous a été demandé de signer un contrat de confidentialité totalement farfelue afin d'obtenir un remboursement partiel. Or, ce fameux contrat contenait des clauses ahurissantes pour lesquelles nous avons demandé une modification. Depuis, aucune nouvelle malgré plusieurs relances. Forward2me, aurez-vous le cran de répondre à cet avis négatif ainsi qu'à nos derniers mails? Sans quoi, et vous êtes déjà prévenu, nous enclencherons la seconde pour porter l'affaire en justice.
Je laisse le soin à mes 6 camarades également flouées par cette entreprise peu scrupuleusement de venir également déposer un avis ici.
Nul besoin d'indiquer la référence de ma commande ou de ma la demander puisque vous savez très bien qui je suis et qui sont les 6 autres personnes concernées par le litige nous opposant à votre société. Sandra
Depuis le 18 juin 2025, je bataille avec Forward2me pour obtenir le remboursement d'un produit pharmaceutique arrivé défectueux à mon domicile avec des délais de livraison hors normes alors même que j'avais opté et payé pour une livraison DHL Express en 1 jour ouvré. Cette société se retranché derrière ses interprétations erronées de leurs conditions générales de vente, prétend que ce sont les délais douaniers qui ont engendré le retard de livraison ce qui est faux et qui a été démontré. Une action collective incluant 7 personnes, dont moi, leur a été adressée. Si dans un premier temps, ils se sont montrés conciliants, tel n'est désormais plus le cas puisque silence radio depuis de nombreux jours. En effet, il nous a été demandé de signer un contrat de confidentialité totalement farfelue afin d'obtenir un remboursement partiel. Or, ce fameux contrat contenait des clauses ahurissantes pour lesquelles nous avons demandé une modification. Depuis, aucune nouvelle malgré plusieurs relances. Forward2me, aurez-vous le cran de répondre à cet avis négatif ainsi qu'à nos derniers mails? Sans quoi, et vous êtes déjà prévenu, nous enclencherons la seconde pour porter l'affaire en justice.
Je laisse le soin à mes 6 camarades également flouées par cette entreprise peu scrupuleusement de venir également déposer un avis ici.
Nul besoin d'indiquer la référence de ma commande ou de ma la demander puisque vous savez très bien qui je suis et qui sont les 6 autres personnes concernées par le litige nous opposant à votre société. Sandra
Unverified Customer
24 July 2025
Unknown Shipment Details
There was some trouble with my parcel at forward2me UK warehouse, Joyce handled the situation very professionally, and resolved it the best way possible, in my advantage.
Unverified Customer
24 July 2025
Unknown Shipment Details
I would like to recognize Nica (warehouse – Green Lane West, Preston, PR3 1NJ, UK) for a job well done. I had an issue with getting my order shipped to the US (from the UK). Apparently, there are/was changes to US Customs regarding the threshold amounts of items that could be shipped with incurring duties and fees that I was not aware of. Nica went out of her way to research the issue and provide me with information and possible alternatives.
Unfortunately, there was no way to get around paying the duties/fees that US Custom was going to impose on incoming orders from abroad (my order as not over $800), but that was no fault to Nica nor Forward2me.
Instead of becoming a very frustrating situation, Nica became an ally and tried everything to assist. I really appreciated that sort of attention to detail as she really wasn't obligated to go that extra mile, but she did. For that I would definitely like to give her Kudos for a job well done as she showed me what good (no GREAT) customer service is all about. Thank you again Nica for all of your efforts and being such an AWESOME person (it made a difference)!
Unfortunately, there was no way to get around paying the duties/fees that US Custom was going to impose on incoming orders from abroad (my order as not over $800), but that was no fault to Nica nor Forward2me.
Instead of becoming a very frustrating situation, Nica became an ally and tried everything to assist. I really appreciated that sort of attention to detail as she really wasn't obligated to go that extra mile, but she did. For that I would definitely like to give her Kudos for a job well done as she showed me what good (no GREAT) customer service is all about. Thank you again Nica for all of your efforts and being such an AWESOME person (it made a difference)!
Unverified Customer
22 July 2025
Unknown Shipment Details
A complete rip off, charged me 136 euros to ship a package with dhl, which should have cost 34.99 euros based on their standard rates. So Forward2me have charges me an extra 120 euros including extra duty.
Unverified Customer
22 July 2025
Unknown Shipment Details
While I love the service, there have been changes which make me less enthusiastic about their service. We are now required to upload an invoice rather than inputting the information yourself. Great idea in theory and when you upload the invoice ahead of the time it automatically lists everything with prices and it looks like you are all set. Then your package arrives, and they put it on hold with the reason "Awaiting Invoice" despite it all ready having been uploaded 2 days before delivery and cant reload because its all ready there. Very frustrating, because now I have to submit a ticket to ask why its has not been processed, which will take a few days for them to respond - so now its more delays.
Riad S
18 July 2025
FedEx International Priority
RS
Hidden fees and forces custom duties fees upfront when shipping.
Edit: problem is the upfront custom duties are three times the actual custom duties I would pay directly to the customs. So basically they abuse this new DDP policy to overcharge. I have no issue with other package forwarding services.
Edit: problem is the upfront custom duties are three times the actual custom duties I would pay directly to the customs. So basically they abuse this new DDP policy to overcharge. I have no issue with other package forwarding services.
Thanks for the feedback.
We’ve recently experienced repeated issues where couriers has billed back duties and taxes to the shipper, even when shipments were sent using DAP (Delivered at Place) terms. This has caused unexpected costs and inconsistencies.
We’ve made the decision to only allow DDP (Delivered Duties Paid) shipments to Saudi Arabia moving forward. This ensures all duties and taxes are prepaid and accounted for upfront, eliminating the risk of surprise charges later.
This policy now applies to all shipments from all our warehouse locations.
Thank you for your understanding.
We’ve recently experienced repeated issues where couriers has billed back duties and taxes to the shipper, even when shipments were sent using DAP (Delivered at Place) terms. This has caused unexpected costs and inconsistencies.
We’ve made the decision to only allow DDP (Delivered Duties Paid) shipments to Saudi Arabia moving forward. This ensures all duties and taxes are prepaid and accounted for upfront, eliminating the risk of surprise charges later.
This policy now applies to all shipments from all our warehouse locations.
Thank you for your understanding.
Unverified Customer
17 July 2025
Unknown Shipment Details
Excellent customer service. Thank you HONEY-MARICRIS for all your support.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Honey and Maricris ❤️
Unverified Customer
16 July 2025
Unknown Shipment Details
Definitely very reliable, professional and fast delivery. So glad this service exists. Highly recommended! Thank you, USA Warehouse!
Thanks for the 5 star review :)
Konstantinos
16 July 2025
UPS Standard Single
K
All good and professional!
Thanks for the 5 star review :)
Unverified Customer
15 July 2025
Unknown Shipment Details
#Edited
We had some conversation by an Email and Aimee from Customer Experience Manager promised to ship & repack free of charge this time for the delay and making me waiting 4-5 days,i hope all will be good as i been using forward2me for tons of shipment thank you Aimee!
We had some conversation by an Email and Aimee from Customer Experience Manager promised to ship & repack free of charge this time for the delay and making me waiting 4-5 days,i hope all will be good as i been using forward2me for tons of shipment thank you Aimee!
Thanks for the feedback.
Our US team is currently experiencing some backlogs due to the weekend, which may be causing delays in updating parcel information. Based on what we’re seeing, your package is likely already booked in. We believe the issue is already resolved.
Customer Satisfaction Team
Our US team is currently experiencing some backlogs due to the weekend, which may be causing delays in updating parcel information. Based on what we’re seeing, your package is likely already booked in. We believe the issue is already resolved.
Customer Satisfaction Team
TMA
13 July 2025
UPS Worldwide Expedited
T
Love this service. Great communication, great website and all items arrived in a timely manner! Will definately use again if needed!
Many thanks for the 5 star review. 😊
Georg
12 July 2025
FedEx Regional Economy
G
Great service. Everything went smooth. Managed to get package across Europe from German companies that don't deliver to my Country. Very happy.
Many thanks for the 5 star review. 😊
Unverified Customer
12 July 2025
Unknown Shipment Details
While forward2me UK are a bit slow, but friendly and thrustworthy, forward2me USA is a complete different storry. While all purchase documents have been submited even before the goods have arrived to forward2me USA, questioning started useing standard emails ("Tracking Number:, Courier Details:, Sender Details:, Brief description of the package contents:, Copy of Purchase Invoice/Proof of Purchase:). No one looked into the uploaded documents. It went on in a loop. Sending me questions, not reading answers, sending same or slightly different questions, 13 times!!! Waiting up to 4/5 days for reaction sometimes. Its all about two fans, two cpu brackets and a cutting tool. In the meantime I compiled a list additional to invoices. This list contains: description, shipping company, tracking id and value of goods for each article. This list has been send several times to forward2me USA and is strictly ignored. Then I got the confirmation Jxxxx understood the issue: "To confirm, the tracking id xxx- should only have the below item? bi-metal hole cutter flat drill edge", to fix the wrong allocation. I confirmed and Jxxxx wrote me to do that within two days. Next I was asked to confirm the physical disposal of the articles by Jxxxx. I asked forward2 for another employe to help me, but was asigned back to Jxxxx. Now the tracking number of the fans has been removed out of forward2me´s system without my consent. The whole process starts feeling like a mind game. Thanks to the removed tracking number I am not even able to combine and repack and ship with wrong allocations, paying double tax. I cannot access the goods any more. In two days I am running in a situation, where I have to pay almost $100 for storage per month. Fully dependend on the mercy of forward2me to get the articles repacked and shipped to Germany.
Update: Now everything was solved within 6 days, the parcel is on its way.
I am very thankful Aimee solved the issue. forward2me has taken over shipping costs at their expense as goodwill gesture. Did not expect that at all.
Thank you very much Aimee for helping out and for generous conditions.
Update: Now everything was solved within 6 days, the parcel is on its way.
I am very thankful Aimee solved the issue. forward2me has taken over shipping costs at their expense as goodwill gesture. Did not expect that at all.
Thank you very much Aimee for helping out and for generous conditions.
Thank you so much for your kind update —we're really glad to hear everything has been resolved and that your parcel is now on its way.
We truly appreciate your patience throughout the process. We’re happy we could step in to make things right and hope this restores your confidence in our service.
If you need any further help, we're always here for you.
Warm regards
We truly appreciate your patience throughout the process. We’re happy we could step in to make things right and hope this restores your confidence in our service.
If you need any further help, we're always here for you.
Warm regards
Jeffrey
12 July 2025
DHL Express Worldwide
J
Great service, thanks
Many thanks for the 5 star review. 😊
Unverified Customer
12 July 2025
Unknown Shipment Details
Ich habe forward2me genutzt, um ein Paket von Großbritannien nach Deutschland zu versenden. Nach der ersten Bezahlung wurde mir das Geld zurückerstattet – mit dem Hinweis, dass ich zusätzlich Repackaging und Versand auswählen müsse. Das tat ich. Das Paket wurde versendet, kam aber wieder zurück und wurde bei forward2me als neues Paket registriert. Ich sollte den gesamten Prozess erneut starten – ohne Rückerstattung der bisherigen Kosten.
Erst nach meiner Bewertung meldete sich der Kundenservice, entschuldigte sich und verschickte das Paket erneut über einen anderen Dienstleister. Trotzdem wurden wieder Dokumente von mir angefordert, obwohl forward2me bereits alles vorlag. Seit über zwei Wochen liegt das Paket nun beim Zoll. Auf Nachfrage hieß es, es fehle eine Zollvollmacht – die ich forward2me eingereicht habe. Doch es bewegt sich nichts.
Was ich mich frage: Warum muss ich mich überhaupt selbst um den Zoll kümmern? Andere Versandunternehmen erledigen das für mich im Hintergrund – ich muss nur danach zahlen - und ich verschicke regelmäßig international. Solche Probleme hatte ich bisher nie.
Ein früherer Versand mit forward2me aus den USA verlief ähnlich schwierig.
Seit über einem Monat versuche ich, mein Paket aus Großbritanien zu bekommen – bisher ohne Erfolg.
Update after 10 Days after writing initial review: nothing is happening. As response to Forward2me, I had provided everything to Forward2me and UPS, and yet nothing is happening.
Erst nach meiner Bewertung meldete sich der Kundenservice, entschuldigte sich und verschickte das Paket erneut über einen anderen Dienstleister. Trotzdem wurden wieder Dokumente von mir angefordert, obwohl forward2me bereits alles vorlag. Seit über zwei Wochen liegt das Paket nun beim Zoll. Auf Nachfrage hieß es, es fehle eine Zollvollmacht – die ich forward2me eingereicht habe. Doch es bewegt sich nichts.
Was ich mich frage: Warum muss ich mich überhaupt selbst um den Zoll kümmern? Andere Versandunternehmen erledigen das für mich im Hintergrund – ich muss nur danach zahlen - und ich verschicke regelmäßig international. Solche Probleme hatte ich bisher nie.
Ein früherer Versand mit forward2me aus den USA verlief ähnlich schwierig.
Seit über einem Monat versuche ich, mein Paket aus Großbritanien zu bekommen – bisher ohne Erfolg.
Update after 10 Days after writing initial review: nothing is happening. As response to Forward2me, I had provided everything to Forward2me and UPS, and yet nothing is happening.
Thank you for your feedback.
To clarify, a refund was not processed because your package was reshipped using an alternative courier as part of our resolution. We did this at no extra cost to you to ensure the goods were delivered, rather than issuing a refund.
UPS requires specific documentation for customs clearance — including a Proof of Payment and Power of Attorney (POA) for shipments to Germany. These are mandatory customs regulations and not something forward2me can bypass or complete on behalf of the customer.
While many couriers offer a more automated process, UPS customs clearance in Germany is known to be more complex and document-driven. This is outside of forward2me’s control and unfortunately can lead to delays if paperwork is incomplete or missing.
We understand how frustrating this has been and appreciate your patience. Please rest assured that we remain committed to helping you resolve this and ensuring your package clears customs.
To clarify, a refund was not processed because your package was reshipped using an alternative courier as part of our resolution. We did this at no extra cost to you to ensure the goods were delivered, rather than issuing a refund.
UPS requires specific documentation for customs clearance — including a Proof of Payment and Power of Attorney (POA) for shipments to Germany. These are mandatory customs regulations and not something forward2me can bypass or complete on behalf of the customer.
While many couriers offer a more automated process, UPS customs clearance in Germany is known to be more complex and document-driven. This is outside of forward2me’s control and unfortunately can lead to delays if paperwork is incomplete or missing.
We understand how frustrating this has been and appreciate your patience. Please rest assured that we remain committed to helping you resolve this and ensuring your package clears customs.
Unverified Customer
11 July 2025
Unknown Shipment Details
Perfect Nice
Many thanks for the 5 star review. 😊
Unverified Customer
11 July 2025
Unknown Shipment Details
They help you to order things that doesnt ship to your country
Many thanks for the 5 star review. 😊
AHMED ASIRI
11 July 2025
FedEx International Economy
AA
Very nice
Continuous follow-up and clear and easy site
Continuous follow-up and clear and easy site
Many thanks for the 5 star review. 😊
Unverified Customer
10 July 2025
Unknown Shipment Details
Excellent customer service from Nica. Relating to an item at Preston warehouse. Good clear and timely communications and followup. ⭐️⭐️⭐️⭐️⭐️
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
10 July 2025
Unknown Shipment Details
Honey a été parfait il m’a bien aidé pour ma livraison ce site est vraiment au top
Merci encore
Merci encore
Many thanks for the 5 star review. 😊
Sean
10 July 2025
DHL Express Worldwide
S
It was a seamless experience
Many thanks for the 5 star review. 😊
Unverified Customer
10 July 2025
Unknown Shipment Details
Good service and responders
Many thanks for the 5 star review. 😊
Patrick Aucoin
10 July 2025
DHL Express Worldwide
PA
Quick and the goods were well handled. I’ve used forward2me a few times it’s a companies that handles parcels that are delicate and I’ve had nothing but good experiences.
Many thanks for the 5 star review. 😊
Unverified Customer
09 July 2025
Unknown Shipment Details
Received my Brompton!
My first experience was terrible. After arrival at the German warehouse, my parcel was put on hold for a long time. The first-line support gave unhelpful responses.
But then Joyce took over my case and got the package shipped.
Thank you so much, Joyce!
My first experience was terrible. After arrival at the German warehouse, my parcel was put on hold for a long time. The first-line support gave unhelpful responses.
But then Joyce took over my case and got the package shipped.
Thank you so much, Joyce!
That's wonderful to hear! Thank you for sharing your experience with us and 4 star review for Joyce❤️
Michael Roland
09 July 2025
UPS Standard Single
MR
Support, guidance and understanding provided by the customer support organization at forward2me, helping me to overcome massive import processing delays experienced when using UPS for two shipments to Germany.
Many thanks for the 5 star review. 😊
Tiago Braga
09 July 2025
FedEx Connect Plus
TB
Everything arrived as expected from UK to Portugal. The same day it was delivered to forward2me it showed in the website, paid the extra small fee for the repacking, pre-paid the duties with the new option they give so you don’t have to pay the ridiculous courier fees and it arrived super fast and secured to my house. Excellent and fast service.
Many thanks for the 5 star review. 😊
Daniel
09 July 2025
UPS Standard Single
D
Fast delivery, safe repackaging, great communication. Everything, as expected :) I highly recommend this service and will definitely use it again in the future.
Many thanks for the 5 star review. 😊
Unverified Customer
08 July 2025
Unknown Shipment Details
I had a bit of an issue with my package due to it being classified as containing dangerous goods turns out lavender essential oil falls into that category. It caused some delays, but I must say the support I received made all the difference.
A huge thank you to Joyce from the customer service team! She was incredibly helpful and guided me patiently through the whole process. In the end, I was even offered free shipping, which was completely unexpected and truly appreciated.
This kind of gesture really shows how much forward2me values their customers. I’ll definitely keep using your service and won’t hesitate to refer others.
God bless you for the kindness and professionalism. 🙏
A huge thank you to Joyce from the customer service team! She was incredibly helpful and guided me patiently through the whole process. In the end, I was even offered free shipping, which was completely unexpected and truly appreciated.
This kind of gesture really shows how much forward2me values their customers. I’ll definitely keep using your service and won’t hesitate to refer others.
God bless you for the kindness and professionalism. 🙏
We’ve reviewed the details of your feedback. However, we’re unable to recognize this as genuine or verified based on the information provided. To help us investigate further, could you kindly share any additional details or context?
You may also contact us directly at info@forward2me.com for a more thorough review.
We appreciate your understanding and look forward to resolving this with you.
Best regards,
Unverified Customer
08 July 2025
Unknown Shipment Details
Au top, rapide et efficace.
Many thanks for the 5 star review. 😊
costumer service are wonderful team,
They can help you with every steps to make sure you will get the best results.
I would highly recommend 👌