Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
21 October 2025
Unknown Shipment Details
Easy delivery to “my address” in the UK. I got a prompt mail upon receipt with a photo of the package on a scale. Redirecting was a breeze, I selected DPD and received the package at my real address within 3 days. Will definitely do this again!
Unverified Customer
21 October 2025
Unknown Shipment Details
Outrages Customer Service and obsolete infrastructure
Shipping, some factory sealed iPhones only x3 and the company have decided to mark them as dangerous goods, despite them being perfectly safe for shipment since Friday, I have been requesting a label to which I have not been getting any response as of today all I was told is that they’re going to make an invoice for me to pay nothing since Saturday early morning and it’s now Tuesday nobody is ever on the phone lines on the WhatsApp is also dead.
Other companies have automatic systems, even if something has a battery it will automatically choose a shipping line that suits best.
Shipping, some factory sealed iPhones only x3 and the company have decided to mark them as dangerous goods, despite them being perfectly safe for shipment since Friday, I have been requesting a label to which I have not been getting any response as of today all I was told is that they’re going to make an invoice for me to pay nothing since Saturday early morning and it’s now Tuesday nobody is ever on the phone lines on the WhatsApp is also dead.
Other companies have automatic systems, even if something has a battery it will automatically choose a shipping line that suits best.
Unverified Customer
20 October 2025
Unknown Shipment Details
My package was handled at the Schwedt warehouse, and the customer service was excellent. Joyce was especially helpful and respectful great experience overall!
Unverified Customer
20 October 2025
Unknown Shipment Details
The delivery has failed 2x before it finally succeeded. It seems that the warehouse in Germany did not know how to check for the Amazon One-Time Password.
Had to call the UK number and a support team member Aimee contacted the warehouse in Germany and made them aware that they have to use the One-Time Password for Amazon delivery.
Had to call the UK number and a support team member Aimee contacted the warehouse in Germany and made them aware that they have to use the One-Time Password for Amazon delivery.
Unverified Customer
20 October 2025
Unknown Shipment Details
Genau dasselbe Problem wie andere hier! Adventskalender bestellt. Zuerst nicht auffindbar, dann 156 Pfund um ihn nach Österreich weiterzuleiten (nachdem ich noch die Inhaltsstoffe schicken musste)
Trotz zwei labels schaffen sie es natürlich nicht zurück zu schicken an Glossybox uk.. NIE WIEDER
Trotz zwei labels schaffen sie es natürlich nicht zurück zu schicken an Glossybox uk.. NIE WIEDER
Adam Biro
18 October 2025
DHL Economy Select
AB
I was very happy with the service. My package arrived on time and in perfect condition. The price was somewhat high, but that’s not due to Forward2me.
Many thanks for the 5 star review. 😊
Unverified Customer
18 October 2025
Unknown Shipment Details
Great service if you want to shop in the UK and the store you bought from does not offer the shipment to your Country.
30 days of free storage are very nice so I can make multiple purchases and then ship them together saving on shipment costs.
I often use "combine & repack" option, and all the parcels have been prepared with great care (specisl thanks to Charlie, Graham who have assembled my packages lately and to Joyce and Jhe from customer care who were very helpful ;) )
30 days of free storage are very nice so I can make multiple purchases and then ship them together saving on shipment costs.
I often use "combine & repack" option, and all the parcels have been prepared with great care (specisl thanks to Charlie, Graham who have assembled my packages lately and to Joyce and Jhe from customer care who were very helpful ;) )
Darren Povall
18 October 2025
DHL Express Worldwide
DP
Good service
Many thanks for the 5 star review. 😊
Unverified Customer
18 October 2025
Unknown Shipment Details
Merci à NICA pour ce beau travail remarquable et sa réactivité
Elle a répondu à toutes mes questions et régler tout mes problèmes
Je recommande I entrepôt d Angleterre
À bientôt
Elle a répondu à toutes mes questions et régler tout mes problèmes
Je recommande I entrepôt d Angleterre
À bientôt
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
17 October 2025
Unknown Shipment Details
Kyla and the team at Forward2me provided world-class customer service and quickly shipped my product to Japan so I'd definitely use them again!!!
Unverified Customer
17 October 2025
Unknown Shipment Details
I wrote a really bad review about this company, and I have to apologize. I was given some erroneous information by a UPS employee. I should have waited for the experience to finish before I wrote a review, but I was upset at the time. I am expecting my package tomorrow, which means hopefully everything went as planned. I wish there would have been more information so I would not have felt so lost during the entire process, but the bad review was my fault! As far as I can tell, at this point,
Forward@me did exactly as I had hoped.
Forward@me did exactly as I had hoped.
Hi Carol,
Thanks for the feedback.
We noticed that you ship your goods as DAP, unfortunately, we currently dont offer Delivery duty paid with UPS right now, we only offer this via FedEx and DHL to the USA.
As you use UPS, UPS has faced major delays for U.S.-bound shipments because of new customs requirements. Thousands of packages are being held at UPS hubs, and in some cases, packages cannot clear customs due to missing or incomplete paperwork.
Forward2Me handles shipping and forwarding, but customs clearance is managed by UPS and U.S. Customs. We cannot control customs processing times or requirements.
Most packages (over 90%) clear customs the same day they arrive at UPS hubs. The remaining shipments may take several days or weeks depending on paperwork completeness, inspections, and duty payments.
Thanks for the feedback.
We noticed that you ship your goods as DAP, unfortunately, we currently dont offer Delivery duty paid with UPS right now, we only offer this via FedEx and DHL to the USA.
As you use UPS, UPS has faced major delays for U.S.-bound shipments because of new customs requirements. Thousands of packages are being held at UPS hubs, and in some cases, packages cannot clear customs due to missing or incomplete paperwork.
Forward2Me handles shipping and forwarding, but customs clearance is managed by UPS and U.S. Customs. We cannot control customs processing times or requirements.
Most packages (over 90%) clear customs the same day they arrive at UPS hubs. The remaining shipments may take several days or weeks depending on paperwork completeness, inspections, and duty payments.
Unverified Customer
17 October 2025
Unknown Shipment Details
Actually "Jhe" could locate my lost laptop 2 days after it was delivered to their facility
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jhe❤️
NG
17 October 2025
FedEx Regional Economy
N
The entire communication went smoothly even when I had several questions about my order. Since I was sending fragile goods, I was unsure if everything would arrive unbroken, but everything arrived intact. Also, the delivery to my home address was very fast and fairly cheap (I could have chosen a cheaper option, but because of the fragile items, I didn't).
Many thanks for the 5 star review. 😊
Unverified Customer
17 October 2025
Unknown Shipment Details
i have great experience with UK warehouse, storage expired but need to wait another parcel on goin comin to warehouse, and Nica solve my problem.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Tereza Čechová
16 October 2025
UPS Standard Single
T�
Great fast service to Czech republic, good value
Many thanks for the 5 star review. 😊
Unverified Customer
16 October 2025
Unknown Shipment Details
Aimee was always a great help. But this time, the Japan team left a bad taste in the overall experience even with the extra effort put in by Aimee to repack parcels for saving. There were far too many back and forth to get the message across that the Japan team didn't lift a finger to 'repack for saving' even there was a fee charged.
The carton box was excessively large for the contents, a whopping 29kg volumetric dimensions, where the contents can be repacked into nothing over 3kg volumetric dimension.
Japan side only manage to reduce it down to 19kg volumetric dimensions. There were just too much painful back and forth slow communication without actionable results from the Japan team with an amateur effort of reducing the dimensions, leaving plenty of empty space in the carton box as pictured. Totally avoidable, time and cost saved if they know what they are doing over at the Japan warehouse.
The carton box was excessively large for the contents, a whopping 29kg volumetric dimensions, where the contents can be repacked into nothing over 3kg volumetric dimension.
Japan side only manage to reduce it down to 19kg volumetric dimensions. There were just too much painful back and forth slow communication without actionable results from the Japan team with an amateur effort of reducing the dimensions, leaving plenty of empty space in the carton box as pictured. Totally avoidable, time and cost saved if they know what they are doing over at the Japan warehouse.
Unverified Customer
16 October 2025
Unknown Shipment Details
Great customer service helping me figure out FDA required forms and how to deal with new US required duties and tariffs on UK beauty products. Joyce at the UK warehouse was very responsive to my questions plus provided helpful hints on selecting shipping vendors Appreciate the service the company provides to get international products I like. Not the companies fault that the US is charging increased duties and tariffs and just before the holidays.
Unverified Customer
15 October 2025
Unknown Shipment Details
Despite requiring content and details of the package and opening these, the provided quote was 6 times less than the amount due to the carrier (here UPS). In the meantime, because of taht, the package was blocked and no information nor help provided until resolution from my side with UPS (taht had no contact details on the package); A MESS WITH A HUGE DELAY. Parcel received too late at enormous unanticipated cost.
Unverified Customer
15 October 2025
Unknown Shipment Details
For JOYCE ! 🫶🏼
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Madis Ernits
14 October 2025
FedEx Connect Plus
ME
Excellent service
Thank you for sharing your experience with us and 5 star review.
Unverified Customer
14 October 2025
Unknown Shipment Details
Ich habe leider keine guten Erfahrungen gemacht. Ich habe in England einen Adventskalender mit Kosmetik/ Parfüm bestellt und nutzte den Lieferservice für die Weiterleitung nach Deutschland. Zunächst war das Paket nicht auffindbar und man verwies mich an den Absender. Ich konnte nachweisen, dass die Lieferung an das Lager erfolgt ist, mit Beweisfoto . Dann teilte man mir mit, dass das Paket nun gefunden wurde, aber das es sich um gefährliche Güter handelt, die nun umverpackt werden müssen, zusätzlich würden Kosten von über 100 € anfallen, allerdings befinde ich mich leider in der Warteschleife mit über 400 Paketen vor meinem. Es befinden sich im Kalender 4 Fläschchen Parfüm mit jeweils 10 ml, mit innen und außen- Verpackung, es fällt somit unter die LW-Kennzeichnung = Kleinmengenregelung. Seit über 3 Wochen liegt es jetzt dort. Ich habe bei einem anderen Händler in England einen Adventskalender mit nahezu identischen Produkten bestellt, der direkt nach Deutschland geschickt wurde, ohne Umweg, ohne Zusatzkosten, keine Deklaration als Gefahrengut. Ich glaube, bei Forward2me wird man richtig abgezockt. Nie wieder!!!
Unverified Customer
12 October 2025
Unknown Shipment Details
Although there were some "hiccups" with the processing of my package at the UK warehouse, I was overall very, very pleased with the Customer Experience team who always "had my back": they were always quick to reply, super informative, and solved all issues and questions I had. In particular, I want to highlight the service I received from Jamie --- always attentive, patient, and quick to reply. Thank you!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jamie❤️
Unverified Customer
11 October 2025
Unknown Shipment Details
Nica from the USA warehouse was very helpful in getting my package through customs.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
11 October 2025
Unknown Shipment Details
F2me always finds a way to please customers, and that, along with its quality of service and attention to customers make the company the best in its branch.
Recently had an issue regarding a wrong extra charge on my account, which, unfortunately, took almost a week to solve, BUT, upon analysis, F2me ended up nicely by refunding me what was extra charged. No big deal, no discussions, no stress.
Aimee, Joyce and Nica, as usual, took care of the situation and now all is solved. Thanks for understanding and being cooperative; that's why I am a long-term customer so far. :)
Appreciated your efforts and care!
Best wishes to all F2me team!
Recently had an issue regarding a wrong extra charge on my account, which, unfortunately, took almost a week to solve, BUT, upon analysis, F2me ended up nicely by refunding me what was extra charged. No big deal, no discussions, no stress.
Aimee, Joyce and Nica, as usual, took care of the situation and now all is solved. Thanks for understanding and being cooperative; that's why I am a long-term customer so far. :)
Appreciated your efforts and care!
Best wishes to all F2me team!
We’re delighted to hear that Aimee, Joyce, and Nica were able to assist you efficiently and make things right we’ll be sure to share your kind words with them. Your loyalty and satisfaction mean a lot to us, and we’re committed to continuing to provide the quality service and care you deserve.
Unverified Customer
11 October 2025
Unknown Shipment Details
The best site and the best services. Thanks to all the staff, and special thanks to JHE for helping me.
Auto Response
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jhe❤️
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jhe❤️
Unverified Customer
10 October 2025
Unknown Shipment Details
I used to love their service because I was able to order from the UK without having to be in the UK.
Then they had to repack my package and charged me extra because they knew I needed the package.
Over 210€ to ship two battery toys (literally plushies) and 2 small bottles of nail polish.
I'll definitely not use their service again.
Then they had to repack my package and charged me extra because they knew I needed the package.
Over 210€ to ship two battery toys (literally plushies) and 2 small bottles of nail polish.
I'll definitely not use their service again.
Thank you for your feedback. Kindly send your email to info@forward2me.com
, addressed to AIMS, to ensure it reaches our Customer Satisfaction Team
, addressed to AIMS, to ensure it reaches our Customer Satisfaction Team
Geοrge Sp
10 October 2025
FedEx Regional Economy
GS
As a new customer of your service, I am very satisfied. My parcels are checked very quickly, the customer service is excellent, and the shipping process is fast and efficient. Also, one of my parcels that needed to be repackaged arrived in perfect condition. I highly recommend this service!
Many thanks for the 5 star review. 😊
Helmut
10 October 2025
UPS Standard Single
H
The service is excellent and the delivery costs are acceptable.
Many thanks for the 5 star review. 😊
Unverified Customer
09 October 2025
Unknown Shipment Details
I had a wonderful experience with Joyce from the UK warehouse team! She was super friendly, helpful, and quick to respond to all my questions. Everything went smoothly from start to finish, and her customer service really stood out. I truly appreciate her patience and professionalism.
Highly recommend using Forward2me and special thanks to Joyce for making the process so easy!
Highly recommend using Forward2me and special thanks to Joyce for making the process so easy!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Bouteleux Olivier
09 October 2025
FedEx Connect Plus
BO
A very reliable and responsive forwarding company.
It's just that sometimes the packages take lot of time to be reviewed and shipped. But situation get easily unstuck if the support team is contacted.
So not a big deal to me.
It's just that sometimes the packages take lot of time to be reviewed and shipped. But situation get easily unstuck if the support team is contacted.
So not a big deal to me.
Thank you for your feedback! We’re glad to hear you find our service reliable and responsive. We appreciate your understanding regarding the occasional review delays our team always works to ensure every package is handled with care. It’s great to know our support team has been able to assist you quickly whenever needed!
Unverified Customer
09 October 2025
Unknown Shipment Details
At first the customer service gave wrong info regarding the cross border method and returns free or no but then hours later I was contacted by the customer service manager which made the info much clearer and also compensated me. I duducted one star since the cross border method is not so cheap and the basic royal mail method has no tracking and is long. In addition the wrong info made me needsly tensed for hours. the usa warehouse 'i encountered only expensive fedex and dhl options so i will use the other countries when needed
Thank you for taking the time to share your feedback. We sincerely apologize for the initial confusion regarding the cross-border method and returns. We’re glad our customer service manager was able to clarify things and offer compensation, but we completely understand your frustration with the earlier miscommunication.
Erin D
08 October 2025
FedEx Connect Plus
ED
Shipping is fast and they have great communication with the customer! I just wish the cost wasn't so expensive but that isn't Forward2me's fault. They do give a wide range of options for shipping to the states!
Many thanks for the 5 star review. 😊
DAMIONXLOC
08 October 2025
FedEx Connect Plus
D
My last shipment from you guys was the worst you've ever shipped to me before. One thing you guys sent me a email saying that the package of the two lava lamps were leaking a little. I asked you to send me a picture and you did. There is very little liquid that leaked out. I told you just to repackage it and send it and you did. The box that you sent me was a slim box that was only two pieces of little paper for packaging that was supposed to protect it. Which was lousy packaging and you never should have sent it in a slim box so it can be tossed around everywhere. Plus when I buy lava lamps from UK you guys always package it very well and make sure the top of the lava lamp cap is screwed on tightly and has an extra coating of protection on the top and a plastic bag that goes over the whole lava lamp. This time you did nothing of that. When I got the bottles to me you never secured the top of the screw of the cap it was loose and you never tightened it and put protection on top of it which pissed me off and you're repackaging was horrible there was hardly no repackaging done just placed in a slim box and it was terrible. I've had a lot of things shipped from you guys and you guys always did a fantastic job. But this time it was the worst and if it would have been broken it would have been because you guys put it in a slim box with no protection or paper to protect it or a plastic bag over the bottle and a plastic covering over the cap. Don't know why if you knew that the liquid was leaking why wouldn't you have tighten the top cap of the lava lamp and put an extra piece on there with tape like you've done it before which gets it from not leaking out. You guys knowing the problem but you never fixed the problem or helped it so it wouldn't leak anymore. Very disappointed in your service and the way that you are doing things with simple stuff like this. Makes me question if I should look somewhere else to ship my items.
moose hos
08 October 2025
FedEx Connect Plus
MH
It was a little on the expensive side, but it was worth it. Only thing which would have made it better would be allowing the submission of .eml files.
Many thanks for the 4 star review. 😊
...
08 October 2025
UPS Standard Single
.
I HAD to pay for repackaging - there was no option to ship with the existing packaging....
Thank you for sharing your feedback regarding the repackaging charge. For more information, you may find our article helpful: https://forward2me.zendesk.com/hc/en-gb/articles/9557652615708-Why-are-some-packages-marked-as-Repacking-Required
This service incurs a small fee and must be requested before shipping. We appreciate your understanding and thank you for choosing our services.
This service incurs a small fee and must be requested before shipping. We appreciate your understanding and thank you for choosing our services.
Utku Cakir
07 October 2025
UPS Standard Single
UC
1- You don’t open the packages and take photos, so we can’t see whether the items are damaged or not.
2- Even for small or simple items, the package consolidation fee is fixed. It should be more affordable for smaller packages.
3- When you consolidate the packages, you also include the shipping boxes that were originally sent to you.
2- Even for small or simple items, the package consolidation fee is fixed. It should be more affordable for smaller packages.
3- When you consolidate the packages, you also include the shipping boxes that were originally sent to you.
Thanks for the 4 star review.
We do simple inspection for every package, a shipping label with the outer box package is free photo. We can offer a photo service to capture images of the content before shipment for an additional fee. You can request this from your account.
Our Combine & Repack is £3 / €3 / US $3. Retailer packaging is removed; items are merged into one box. Two options: Repack Safety (retain manufacturer packaging, more protective) or Repack for Saving (optimize size/weight) as per what you choose.
Package Consolidation is free all your packages are shipped under one airway bill. Retailer packaging remains intact. No removal of original packaging; may ship in separate boxes if necessar
We do simple inspection for every package, a shipping label with the outer box package is free photo. We can offer a photo service to capture images of the content before shipment for an additional fee. You can request this from your account.
Our Combine & Repack is £3 / €3 / US $3. Retailer packaging is removed; items are merged into one box. Two options: Repack Safety (retain manufacturer packaging, more protective) or Repack for Saving (optimize size/weight) as per what you choose.
Package Consolidation is free all your packages are shipped under one airway bill. Retailer packaging remains intact. No removal of original packaging; may ship in separate boxes if necessar
Unverified Customer
07 October 2025
Unknown Shipment Details
I had great and timely communication with the staff at forward2me when dealing with an issue caused by the people at Royal Mail UK. Joyce was absolutely helpful in answering all my questions and addressing all my concerns. They shipped my package in a timely manner upon receiving it and even followed up with me afterwards to make sure I was aware. I had a very pleasant experience. Thank you again!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unverified Customer
06 October 2025
Unknown Shipment Details
The service is really Good, I recommand it! Thank you also for Jus, the person who was there to resolve a problem and whom replies quick to my messages.
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Jus❤️
Unverified Customer
05 October 2025
Unknown Shipment Details
I have been in contact with the support, and got quickly help, about my shipment from JUS and NICA. Im glad you would help me in this situation:-), im looking forward to recived my packed from you - forward2me.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica and Jus ❤️
Unverified Customer
05 October 2025
Unknown Shipment Details
First time using Forward2me, and Joyce went out of her way to help me with an issue I had, great customer support.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unverified Customer
04 October 2025
Unknown Shipment Details
I had a recent issue with a couple of unidentified parcels at the Forward2Me USA warehouse and was truly impressed by the outstanding help I received from Honey-Charie and the whole team. Throughout the process, their communication was clear, prompt, and always friendly—making what could have been a stressful situation feel entirely manageable.
Honey-Charie went the extra mile to provide me with updates and advice, demonstrating patience and professionalism at every step. It was clear that she genuinely cared about resolving the issue quickly and ensuring my parcels were safely matched to my account.
Thanks so much to Honey-Charie and the USA warehouse staff for their dedication and customer-first attitude. Their support not only solved my problem but also left me feeling very confident about continuing to use Forward2Me again in the future. Highly recommended!
Honey-Charie went the extra mile to provide me with updates and advice, demonstrating patience and professionalism at every step. It was clear that she genuinely cared about resolving the issue quickly and ensuring my parcels were safely matched to my account.
Thanks so much to Honey-Charie and the USA warehouse staff for their dedication and customer-first attitude. Their support not only solved my problem but also left me feeling very confident about continuing to use Forward2Me again in the future. Highly recommended!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Honey & Charie ❤️
Unverified Customer
04 October 2025
Unknown Shipment Details
Extremely Disappointed – Misleading and Greedy!
Their website is deceptive and deliberately underestimates shipping costs. I had six small orders sent to their German warehouse, which they moved to Poland without my consent to cut their own costs.
Here’s what I was charged:
• Repack fee (6 orders): €18 – fair enough.
• DHL Economy shipping: €45.93 – outrageous!
• Plus €14 in extra fees because they didn’t offer prepaid taxes.
A 3 kg parcel from Germany to the UK normally costs around €20 with express shipping — Forward2Me charged nearly three times more.
As of 3rd of October parcel is still stuck in Poland after paying custom duties.
Avoid this company — misleading pricing, hidden fees, and zero transparency. Totally out of touch with reality.
Their website is deceptive and deliberately underestimates shipping costs. I had six small orders sent to their German warehouse, which they moved to Poland without my consent to cut their own costs.
Here’s what I was charged:
• Repack fee (6 orders): €18 – fair enough.
• DHL Economy shipping: €45.93 – outrageous!
• Plus €14 in extra fees because they didn’t offer prepaid taxes.
A 3 kg parcel from Germany to the UK normally costs around €20 with express shipping — Forward2Me charged nearly three times more.
As of 3rd of October parcel is still stuck in Poland after paying custom duties.
Avoid this company — misleading pricing, hidden fees, and zero transparency. Totally out of touch with reality.
We’re sorry to hear that you feel disappointed. We’d like to clarify how our Germany and Poland logistics process works to ensure full transparency.
Forward2me operates a warehouse in Germany where each customer has their own unique German address. When your packages arrive there, they are received and logged by our German team — you receive an email notification at that stage confirming the delivery to your German address.
After that, and without any additional cost or delay to you, your parcel is transported by our own staff and vehicles to our main processing facility in Poland — just 10 minutes away across the Oder River. This setup allows us to offer faster handling and more efficient international shipping rates while still providing you with a genuine German address for your shopping.
This cross-border logistics model is fully compliant within the EU single market and is also used by major retailers such as Amazon and Zalando to serve their German customers.
We understand how this might seem unexpected if you weren’t aware of how closely integrated our German and Polish operations are, but please be assured this process is designed to provide the best possible service and pricing for our customers.
Forward2me operates a warehouse in Germany where each customer has their own unique German address. When your packages arrive there, they are received and logged by our German team — you receive an email notification at that stage confirming the delivery to your German address.
After that, and without any additional cost or delay to you, your parcel is transported by our own staff and vehicles to our main processing facility in Poland — just 10 minutes away across the Oder River. This setup allows us to offer faster handling and more efficient international shipping rates while still providing you with a genuine German address for your shopping.
This cross-border logistics model is fully compliant within the EU single market and is also used by major retailers such as Amazon and Zalando to serve their German customers.
We understand how this might seem unexpected if you weren’t aware of how closely integrated our German and Polish operations are, but please be assured this process is designed to provide the best possible service and pricing for our customers.
Unverified Customer
04 October 2025
Unknown Shipment Details
My 1st time using this company was a mixed experience. Here are my lessons learned:
1. Make sure you begin the repacking option early- there were over 400 packages in queue,and it took a couple days. You may run into unexpected storage fees waiting for the repacking if you are already nearly at 30 days.
2. If part of a shipment arrives broken, you won’t be able to add this to the rest of your packages. The broken mug was not their fault, but it resulted in this shipment being in some sort of untouchable limbo. Several times I asked for a broken mug to be tossed, and the intact mug to be moved into the “ready” section and added to my entire shipment. When they did move it from the “review” section to “ready” section, it was now packed separately and I wasn’t allowed to add it as part of the reboxing of all my packages.
I would have had to pay an extra £40 to £50 to ship this one mug! Very strange since my reboxing of 11 packages, including several other mugs and many puzzles, only cost £26 to ship. Sadly I had to dispose of this mug to avoid the incredible shipping fees.
If everything goes smoothly, it’s a great online system that keeps you updated along the way. If something goes off track, it’s very hard to feel listened to and have a simple issue fixed.
I’m not sure if I will be back or not. At least I only had to loose one mug!
UPDATE: They reached out to me and shipped me my lone mug. I’m grateful for their help. Hopefully I don’t get charged a second duty fee. It would have been much better if everything had simply been shipped together.
1. Make sure you begin the repacking option early- there were over 400 packages in queue,and it took a couple days. You may run into unexpected storage fees waiting for the repacking if you are already nearly at 30 days.
2. If part of a shipment arrives broken, you won’t be able to add this to the rest of your packages. The broken mug was not their fault, but it resulted in this shipment being in some sort of untouchable limbo. Several times I asked for a broken mug to be tossed, and the intact mug to be moved into the “ready” section and added to my entire shipment. When they did move it from the “review” section to “ready” section, it was now packed separately and I wasn’t allowed to add it as part of the reboxing of all my packages.
I would have had to pay an extra £40 to £50 to ship this one mug! Very strange since my reboxing of 11 packages, including several other mugs and many puzzles, only cost £26 to ship. Sadly I had to dispose of this mug to avoid the incredible shipping fees.
If everything goes smoothly, it’s a great online system that keeps you updated along the way. If something goes off track, it’s very hard to feel listened to and have a simple issue fixed.
I’m not sure if I will be back or not. At least I only had to loose one mug!
UPDATE: They reached out to me and shipped me my lone mug. I’m grateful for their help. Hopefully I don’t get charged a second duty fee. It would have been much better if everything had simply been shipped together.
Thank you for sharing your feedback. We’re very sorry for the inconvenience you encountered.
Our team has reached out to you personally via email to assist further.
We appreciate your patience and understanding.
Best regards,
Our team has reached out to you personally via email to assist further.
We appreciate your patience and understanding.
Best regards,
Unverified Customer
03 October 2025
Unknown Shipment Details
My experience with Forward2Me was excellent primarily because of Jhe. With prompt and consistent replies, great sensitivity to details, and flawless execution, every step was handled smoothly and transparently. Jhe clearly cares about customer experience and drives results. Five stars without hesitation. (Warehouse: [e.g., Germany Warehouse])
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jhe❤️
Unverified Customer
03 October 2025
Unknown Shipment Details
I am more than satisfied with the service. It was very important for me to know if I could order a perfume that I really like and send it to Norway. I received a very detailed answer from NICA, which explained everything I needed to do to ensure the package was sent safely and which company I should use for that purpose. Thank you very much, Nica, for the excellent service!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
03 October 2025
Unknown Shipment Details
I had a great experience with Forward2Me, especially with the help of Honey-Maricris from the USA warehouse. She went above and beyond to help me track down two missing parcels, and thanks to her effort and clear communication, both were successfully found.
She was very professional, patient, and quick to respond, which made the whole process stress-free. I really appreciate her dedication and the excellent customer service I received.
Highly recommend Forward2Me, and a big thank you to Honey-Maricris for the outstanding support!
She was very professional, patient, and quick to respond, which made the whole process stress-free. I really appreciate her dedication and the excellent customer service I received.
Highly recommend Forward2Me, and a big thank you to Honey-Maricris for the outstanding support!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Honey & Maricris❤️
Candice Ward
03 October 2025
FedEx Connect Plus
CW
LOVE you guys, you're the only way I've found to make purchases from Europe that won't ship to US!!!
Many thanks for the 5 star review. 😊
Dominique Bechard
03 October 2025
FedEx International Priority
DB
I had a great service from Joyce who was very helpful
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
jesse murphy
03 October 2025
UPS Express Saver
JM
Fast and professional. What more do you need?
Many thanks for the 5 star review. 😊
Unverified Customer
02 October 2025
Unknown Shipment Details
UPDATE - I was contacted by a helpful person who solved the problem. I just received my package, which I had asked to be combined from the two that were shipped originally from the seller. Repackaging fee was very reasonable, it did take time, understandably, but I was updated regularly about how many were in line ahead of me. So I found that quite all right. They were very honest about being busy and that there might be some delays. And if anything the packaging was too solid :). The time is took to get here was also quite short. So, I am updating this review. Apart from the glitch in the beginning, I am very happy with the experience and can recommend it.
I am using this service for the first time. I all sounded so easy. I ordered 3 items from a store in the US, intending to have the order sent on one package to forward2me and then on to me in Europe.. They (for some reason) sent the items in 2 packages. They arrived on the same day (over a week ago) to forward2me. Now one is ready to be shipped and one is still being processed. I think I did everything correctly, but for some reason this one package is just stuck in being processed and I have no way of asking for the two to be combined. I did contact customer service with a question, but they just sent a general answer about being busy. So I replied and got a post that seemed to say "you've sent more than 1 post about this and now we are annoyed with you and won't answer you".
I honestly don't know what is going on. I don't seem to be able to do anything on the website other than just ask for the one "ready" package to be sent to me. I only have one invoice for the two packages and I just honestly don't understand what I'm supposed to do. And I get no answers from customer service!
I am using this service for the first time. I all sounded so easy. I ordered 3 items from a store in the US, intending to have the order sent on one package to forward2me and then on to me in Europe.. They (for some reason) sent the items in 2 packages. They arrived on the same day (over a week ago) to forward2me. Now one is ready to be shipped and one is still being processed. I think I did everything correctly, but for some reason this one package is just stuck in being processed and I have no way of asking for the two to be combined. I did contact customer service with a question, but they just sent a general answer about being busy. So I replied and got a post that seemed to say "you've sent more than 1 post about this and now we are annoyed with you and won't answer you".
I honestly don't know what is going on. I don't seem to be able to do anything on the website other than just ask for the one "ready" package to be sent to me. I only have one invoice for the two packages and I just honestly don't understand what I'm supposed to do. And I get no answers from customer service!
Thank you so much for taking the time to update your review we really appreciate it! We’re glad to hear that your issue was resolved and that you were happy with the communication, repackaging, and delivery process.
We always aim to be transparent about our workload and timelines, so it’s great to know that the updates and honesty made a positive difference.
We always aim to be transparent about our workload and timelines, so it’s great to know that the updates and honesty made a positive difference.