Buy with confidence at forward2me
When you’re shipping goods across the world, no matter how valuable they are, it’s extra important that you know that they’re being handled with care.
We understand that you put a great deal of trust in forward2me when you choose us to handle your goods to get them from A to B, why is why we take great pride in offering the best possible service.
That’s why we’re happy that as of December 2019 we have been officially approved by Trading Standards as part of their Buy with Confidence scheme, meaning you can rest assured that you can shop with confidence when using forward2me!
Tracy Thornton, Customer Services Manager for forward2me, commented: "We are so pleased that we have received the "Buy with Confidence" accreditation to reassure our customers that we are a trustworthy company and the service we offer them is paramount to us, they are our business."
So what is the Buy with Confidence accreditation and what does it mean for our customers?
What is the Buy with Confidence Scheme?
The Buy with Confidence scheme was set up by Trading Standards to clamp down on rogue traders and allow consumers to easily identify those retailers and services that they can trust.
It’s the largest scheme of its kind in the country and to be recognised, businesses have to pass a series of rigorous background checks, including things such as complaint history, references from previous customers and thorough vetting from Trading Standards.
Membership isn’t given out lightly, which makes us even more reason to be proud to have been recognised! You can read more about Buy with Confidence and what it means to be a member here.
What This Means for Our Customers
So, what does this mean to you? Well, it means that you can be confident that when using our service, you can expect the highest level of service and that if any problems should arise, we’ll deal with them promptly and fairly and if we don’t, Trading Standards will hold us to account.
To pass all the necessary checks to receive this approval, we were heavily audited by a trading standards professional, who extensively checked our reviews, terms of trade, claims and refund policy and we’re happy to say that we passed these rigorous checks with flying colours!
If you want to find out more about the great service that we provide to our customers, you can click here to read some of our most recent verified reviews from Feefo.
In fact, this isn’t the only award we’ve been lucky enough to receive in recent months, with Feefo themselves awarding us their Platinum Trusted Service Award, which is given to those businesses which have achieved the gold standard for three years or more in a row.
You can also read our terms of trade here to find out exactly how we’ll deal with your package forwarding too.