ask the experts series

fuel surcharge

If you’ve ever shipped anything internationally, you may have noticed a fuel surcharge fee. And if you’re wondering what exactly fuel surcharge is and how it works, Chris, a Senior Customer Experience Agent at forward2me, will explain why it’s used by shipping companies, how it’s calculated and what it means for you in our Ask the Experts video dedicated to fuel surcharge fees. Watch it as it premieres on December 7 on forward2me's official YouTube channel

Volumetric Weight

How is volumetric weight different from actual weight and how to calculate it? Our Operations Manager Oliver is here with all the answers to your questions and helpful advice in the first episode of Ask the Experts.
Alcohol Shipment

To find out how we process your orders containing alcoholic beverages to guarantee safe delivery, check out our dedicated video hosted by Joe, Shift Leader at our UK warehouse.
Batteries Shipment

In our video about shipping batteries, Will, Process Specialist at forward2me’s UK warehouse, explains the different ways in which the various types of batteries are shipped, as well as costs and packaging.
Consumer Commodities

Forward2me’s Head of Global Warehousing Tracy Thornton explains what consumer commodities are, the shipping regulations in place, and how our specialists are trained in order to process such items safely.
Tax-Free Shopping

Forward2me’s Customer Experience Manager Hailey is hosting our next Ask the Experts video to explain how your online purchases can be exempt from VAT by using a forwarding address in Guernsey.
Goods and Services Tax

Goods and Services Tax - what is it and how does it apply to your shipment? Jan, Bookkeeper at forward2me, is here to explain which countries levy the tax and why retailers and forwarders collect it.