customer reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
22 February 2024
Unknown Shipment Details
Hello Rowanne,
Many thanks for the 5 star review for Joyce!
Many thanks for the 5 star review for Joyce!
Unverified Customer
22 February 2024
Unknown Shipment Details
One of the best services team , especially miss. Regilyn she is vary helpful..
Hello Nawaf,
Many thanks for the 5 star review for Regilyn!
Many thanks for the 5 star review for Regilyn!
Kelly Panagiotopoulou
22 February 2024
UPS Standard Single
KP
Very easy to use. Smooth process. Was contacted in each stage.
Hi Kelly,
Many thanks for the 5 star review!
Many thanks
Forward2me
Many thanks for the 5 star review!
Many thanks
Forward2me
Unverified Customer
22 February 2024
Unknown Shipment Details
I am very impressed with their service. Customer service was fast, responsive, and very helpful when I had an issue with my package (thanks Nica!) My package was very well packed and everything was in perfect condition. I am very impressed especially since it traveled so far, all the way from Japan. Thank you very much for your amazing service. I can’t believe how fast and easy it was (less than a week from order placed to on my doorstep).
Hi Ruth,
Thanks for the 5 star review for Nica!
Thanks for the 5 star review for Nica!
Gramer
21 February 2024
DHL Express Worldwide
G
1. Your website advertised DPD shipping. When the time came to ship it, DPD was unavailable, and I had to use expensive one-day express DHL.
2. Other forwarding companies do not include the shipping price in the customs declaration. Because you included the shipping price in the customs declaration, the total value of goods plus shipping reached the threshold and I had to pay customs tax.
Update:
3. There is no easy way to know up front what shipping options are available for different warehouses. And when your package arrives at the warehouse there is no way back, you have to pay for expensive shipping if there are no cheap options available.
2. Other forwarding companies do not include the shipping price in the customs declaration. Because you included the shipping price in the customs declaration, the total value of goods plus shipping reached the threshold and I had to pay customs tax.
Update:
3. There is no easy way to know up front what shipping options are available for different warehouses. And when your package arrives at the warehouse there is no way back, you have to pay for expensive shipping if there are no cheap options available.
Hi Gramer,
Thanks for the feedback.
Regarding the availability of DPD shipping, we regret any confusion that may have arisen. Please note that DPD shipping is currently only available from our UK warehouse and is limited to shipments destined for France, Germany, and the Netherlands. As you are shipping from our Guernsey warehouse, we regret to inform you that DPD is not an option at this location. However, we do offer expedited shipping services through DHL and FedEx, which are available for your convenience. When checking pricing cost on our website, it's crucial to verify that you have selected the correct warehouse for shipping before finalizing your purchase.
We kindly ask that you double-check the shipping warehouse location listed on our pricing page before proceeding with your order. This will ensure that your goods are dispatched from the most suitable location, optimizing efficiency and reducing transit times.
We have received conflicting information regarding the inclusion of shipping costs on commercial invoices, with some customers insisting on its presence while others claim it is unnecessary. Similarly, couriers have provided differing advice on this matter. While we have been advised that including shipping costs is not mandatory, we acknowledge that customs offices may have varying requirements.
To address this issue and provide you with greater control over your shipments, we have implemented a feature that allows you to choose whether shipping costs appear on the commercial invoice. We understand that individual preferences may vary, and we want to accommodate your specific needs.
If you have any further questions or concerns, please do not hesitate to contact us. We are here to assist you in any way we can.
Many thanks,
Forward2me
Thanks for the feedback.
Regarding the availability of DPD shipping, we regret any confusion that may have arisen. Please note that DPD shipping is currently only available from our UK warehouse and is limited to shipments destined for France, Germany, and the Netherlands. As you are shipping from our Guernsey warehouse, we regret to inform you that DPD is not an option at this location. However, we do offer expedited shipping services through DHL and FedEx, which are available for your convenience. When checking pricing cost on our website, it's crucial to verify that you have selected the correct warehouse for shipping before finalizing your purchase.
We kindly ask that you double-check the shipping warehouse location listed on our pricing page before proceeding with your order. This will ensure that your goods are dispatched from the most suitable location, optimizing efficiency and reducing transit times.
We have received conflicting information regarding the inclusion of shipping costs on commercial invoices, with some customers insisting on its presence while others claim it is unnecessary. Similarly, couriers have provided differing advice on this matter. While we have been advised that including shipping costs is not mandatory, we acknowledge that customs offices may have varying requirements.
To address this issue and provide you with greater control over your shipments, we have implemented a feature that allows you to choose whether shipping costs appear on the commercial invoice. We understand that individual preferences may vary, and we want to accommodate your specific needs.
If you have any further questions or concerns, please do not hesitate to contact us. We are here to assist you in any way we can.
Many thanks,
Forward2me
Bill Boyette
21 February 2024
UPS Worldwide Expedited
BB
Fast, efficient service.. I didn't know how I was going to get my parcel shipped to the US from the UK when I ran into Forward2me. What a lucky find. Thanks for helping me and doing it so quickly!!!
Hi Bill,
Many thanks for the 5 star review!
Many thanks
Forward2me
Many thanks for the 5 star review!
Many thanks
Forward2me
Maria Inmaculada Hannah
20 February 2024
DHL Economy Select
MIH
All parcels come on time except for one. This was due to the fact that my supplier did not attached an invoice in the parcel. However, there was excelent communication with forward2me and the parcel was delivered at a later date.
Hi Maria,
Many thanks for the 5 star review!
Many thanks
Forward2me
Many thanks for the 5 star review!
Many thanks
Forward2me
Simon Devisscher
20 February 2024
UPS Standard Single
SD
From France I am very satisfied !
Ultra satisfait du service, réponse très rapide du service client, c'est clair simple et efficace.
Merci forward2me
Ultra satisfait du service, réponse très rapide du service client, c'est clair simple et efficace.
Merci forward2me
Hi Simon,
Many thanks for the 5 star review!
Many thanks
Forward2me
Many thanks for the 5 star review!
Many thanks
Forward2me
Unverified Customer
20 February 2024
Unknown Shipment Details
I was faced with an issue whereby one of the parcels contained Batteries (DG), and could not be repacked for shipping. Nothing could be done from my end if it was not for JOYCE from the UK warehouse. I am therefore writing to express my sincere gratitude for the exceptional assistance she provided me during my recent online support inquiry.
Her professionalism, expertise, and commitment to resolving my issue were truly outstanding. Despite the slight complexities of the problem I faced, she patiently guided me through each step of the process, ensuring that I fully understood the solution. Her clear communication and willingness to go above and beyond greatly eased my concerns and left me feeling confident in the resolution. I am truly grateful for her assistance and commend her for her outstanding performance. Her exemplary service has undoubtedly strengthened my trust and confidence in 'Forward2Me', and I will not hesitate to recommend her services to others in need of support.
Her professionalism, expertise, and commitment to resolving my issue were truly outstanding. Despite the slight complexities of the problem I faced, she patiently guided me through each step of the process, ensuring that I fully understood the solution. Her clear communication and willingness to go above and beyond greatly eased my concerns and left me feeling confident in the resolution. I am truly grateful for her assistance and commend her for her outstanding performance. Her exemplary service has undoubtedly strengthened my trust and confidence in 'Forward2Me', and I will not hesitate to recommend her services to others in need of support.
Unverified Customer
19 February 2024
Unknown Shipment Details
Forward2Me has a super responsive customer support via WhatsApp.
Today Jane attended and did a fabulous job answering all my questions I had as a new customers.
Highly recommend them.
Today Jane attended and did a fabulous job answering all my questions I had as a new customers.
Highly recommend them.
Hello,
Many thanks for the 5 star review for Jane!
Many thanks for the 5 star review for Jane!
Mircea B
19 February 2024
UPS Standard Single
MB
Very good service. A bit confusing at first, but the client relations service was great!
Unverified Customer
17 February 2024
Unknown Shipment Details
I wanted to order some heated insoles from Amazon.de that could not be shipped by Amazon.de to the US even with paid shipping. I used the estimation tool at Forward2Me to see approximately how much it would cost to have them forwarded based on the size and weight of the package. It was expensive, as expected, but I decided to go ahead with my order to Amazon.de and pay for forwarding.
When the insoles arrived at Forward2Me, there was a hassle about the fact that they have lithium batteries (that get shipped everywhere, all the time, with a simple notification on the outside of the package). Forward2Me apparently wanted to add a charge to me initially for the batteries (even though Amazon.de had shipped to Forward2Me free) as if this were something unusual. However, they backed off that (probably due to my Support person's intervention; see below).
Once the idea of an added charge for lithium batteries was worked out, what should have happened was that I would get to choose from a menu of shippers showing their prices and service times for my package. That did not happen. I was presented with one "option" with a price much higher (about double) what the lowest price shippers (longest times, no tracking option) on the estimation tool had shown. This brought my total price for the already expensive insoles to what was for me a crazy level, so I requested Forward2Me to return the insoles to Amazon.de so the purchase price could be refunded to my credit card.
In spite of the fact that Amazon.de offered free shipping on the return, I anticipated that Forward2Me would want to charge me something for their trouble.
This did not happen, likely due to the excellent support I received from Nica at Forward2Me throughout this time-consuming process.
Nica was great. I have run Support teams in my past corporate life, so I am a connoisseur of customer support and like to think that I know what I am talking about in this regard. Great job, Nica! And if Nica was great, probably the manager of the Support team knows what they are doing.
When the insoles arrived at Forward2Me, there was a hassle about the fact that they have lithium batteries (that get shipped everywhere, all the time, with a simple notification on the outside of the package). Forward2Me apparently wanted to add a charge to me initially for the batteries (even though Amazon.de had shipped to Forward2Me free) as if this were something unusual. However, they backed off that (probably due to my Support person's intervention; see below).
Once the idea of an added charge for lithium batteries was worked out, what should have happened was that I would get to choose from a menu of shippers showing their prices and service times for my package. That did not happen. I was presented with one "option" with a price much higher (about double) what the lowest price shippers (longest times, no tracking option) on the estimation tool had shown. This brought my total price for the already expensive insoles to what was for me a crazy level, so I requested Forward2Me to return the insoles to Amazon.de so the purchase price could be refunded to my credit card.
In spite of the fact that Amazon.de offered free shipping on the return, I anticipated that Forward2Me would want to charge me something for their trouble.
This did not happen, likely due to the excellent support I received from Nica at Forward2Me throughout this time-consuming process.
Nica was great. I have run Support teams in my past corporate life, so I am a connoisseur of customer support and like to think that I know what I am talking about in this regard. Great job, Nica! And if Nica was great, probably the manager of the Support team knows what they are doing.
Hi Dennis,
Thank you for taking the time to provide detailed feedback.
Firstly, I want to express my sincere apologies for the inconvenience and frustration you encountered throughout this process.
I have checked the conversation with one of the agents, its appear that your packages were marked as battery and however, as they are 2 batteries in equipment it wont restrict you from shipping directly from your account.
I apologize for any confusion or inconvenience caused by the discrepancies between the estimated and actual shipping costs. However, if you have the correct weight, dimensions and if you added the correct city and post code from pricing page you will get the same shipping cost as your physical packages.
I also want to note, that we do not offer forward2me lite and lite x from the Germany warehouse this is only being offered from the UK warehouse only.
Your feedback regarding Nica's exceptional support is greatly appreciated, and I'll make sure to pass on your kind words to her and the rest of our support team.
Regarding your concerns about our business model, please know that we take all feedback seriously and are continuously working to improve our processes and communication to ensure a more transparent and seamless experience for our customers. We have reached out back to you on email to get further information about this feedback.
I hope to have the opportunity to restore your confidence in our services.
Kind regards,
Forward2me
Thank you for taking the time to provide detailed feedback.
Firstly, I want to express my sincere apologies for the inconvenience and frustration you encountered throughout this process.
I have checked the conversation with one of the agents, its appear that your packages were marked as battery and however, as they are 2 batteries in equipment it wont restrict you from shipping directly from your account.
I apologize for any confusion or inconvenience caused by the discrepancies between the estimated and actual shipping costs. However, if you have the correct weight, dimensions and if you added the correct city and post code from pricing page you will get the same shipping cost as your physical packages.
I also want to note, that we do not offer forward2me lite and lite x from the Germany warehouse this is only being offered from the UK warehouse only.
Your feedback regarding Nica's exceptional support is greatly appreciated, and I'll make sure to pass on your kind words to her and the rest of our support team.
Regarding your concerns about our business model, please know that we take all feedback seriously and are continuously working to improve our processes and communication to ensure a more transparent and seamless experience for our customers. We have reached out back to you on email to get further information about this feedback.
I hope to have the opportunity to restore your confidence in our services.
Kind regards,
Forward2me
Unverified Customer
17 February 2024
Unknown Shipment Details
I wanted to order some heated insoles from Amazon.de that could not be shipped by them to the US. I used the estimation tool at Forward2Me to see approximately how much it would cost to have them forwarded based on the size and weight of the package. It was expensive, as expected, but I decided to go ahead with my order to Amazon.de and pay for forwarding.
When the insoles arrived at Forward2Me, there was a hassle about the fact that they have lithium batteries (that get shipped everywhere, all the time, with a simple notification on the outside of the package). Forward2Me apparently wanted to add a charge to me initially for the batteries (even though Amazon.de had shipped to Forward2Me free) as if this were something unusual. However, they backed off that (probably due to my Support person's intervention; see below).
Once the idea of an added charge for lithium batteries was worked out, what should have happened was that I would get to choose from a menu of shippers showing their prices and service times for my package. That did not happen. I was presented with one "option" with a price much higher (about double) what the lowest price shippers on the estimation tool had shown. This brought my total price for the already expensive insoles to a crazy level, so I requested Forward2Me to return the insoles to Amazon.de so the purchase price could be refunded to my credit card.
In spite of the fact that Amazon.de offered free shipping on the return, I anticipated that Forward2Me would want to charge me something for their trouble.
This did not happen, likely due to the excellent support I received throughout this lengthy, time-consuming process from Nica at Forward2Me. Nica was great. I have run Support teams in my past corporate life, so I am a connoisseur of customer support and like to think that I know what I am talking about in this regard. Great job, Nica! And if Nica was great, probably the manager of the Support team knows what they are doing.
When the insoles arrived at Forward2Me, there was a hassle about the fact that they have lithium batteries (that get shipped everywhere, all the time, with a simple notification on the outside of the package). Forward2Me apparently wanted to add a charge to me initially for the batteries (even though Amazon.de had shipped to Forward2Me free) as if this were something unusual. However, they backed off that (probably due to my Support person's intervention; see below).
Once the idea of an added charge for lithium batteries was worked out, what should have happened was that I would get to choose from a menu of shippers showing their prices and service times for my package. That did not happen. I was presented with one "option" with a price much higher (about double) what the lowest price shippers on the estimation tool had shown. This brought my total price for the already expensive insoles to a crazy level, so I requested Forward2Me to return the insoles to Amazon.de so the purchase price could be refunded to my credit card.
In spite of the fact that Amazon.de offered free shipping on the return, I anticipated that Forward2Me would want to charge me something for their trouble.
This did not happen, likely due to the excellent support I received throughout this lengthy, time-consuming process from Nica at Forward2Me. Nica was great. I have run Support teams in my past corporate life, so I am a connoisseur of customer support and like to think that I know what I am talking about in this regard. Great job, Nica! And if Nica was great, probably the manager of the Support team knows what they are doing.
Hi Dennis,
Thank you for taking the time to provide detailed feedback.
Firstly, I want to express my sincere apologies for the inconvenience and frustration you encountered throughout this process.
I have checked the conversation with one of the agents, its appear that your packages were marked as battery and however, as they are 2 batteries in equipment it wont restrict you from shipping directly from your account.
I apologize for any confusion or inconvenience caused by the discrepancies between the estimated and actual shipping costs. However, if you have the correct weight, dimensions and if you added the correct city and post code from pricing page you will get the same shipping cost as your physical packages.
I also want to note, that we do not offer forward2me lite and lite x from the Germany warehouse this is only being offered from the UK warehouse only.
Your feedback regarding Nica's exceptional support is greatly appreciated, and I'll make sure to pass on your kind words to her and the rest of our support team.
Regarding your concerns about our business model, please know that we take all feedback seriously and are continuously working to improve our processes and communication to ensure a more transparent and seamless experience for our customers. We have reached out back to you on email to get further information about this feedback.
I hope to have the opportunity to restore your confidence in our services.
Kind regards,
Forward2me
Thank you for taking the time to provide detailed feedback.
Firstly, I want to express my sincere apologies for the inconvenience and frustration you encountered throughout this process.
I have checked the conversation with one of the agents, its appear that your packages were marked as battery and however, as they are 2 batteries in equipment it wont restrict you from shipping directly from your account.
I apologize for any confusion or inconvenience caused by the discrepancies between the estimated and actual shipping costs. However, if you have the correct weight, dimensions and if you added the correct city and post code from pricing page you will get the same shipping cost as your physical packages.
I also want to note, that we do not offer forward2me lite and lite x from the Germany warehouse this is only being offered from the UK warehouse only.
Your feedback regarding Nica's exceptional support is greatly appreciated, and I'll make sure to pass on your kind words to her and the rest of our support team.
Regarding your concerns about our business model, please know that we take all feedback seriously and are continuously working to improve our processes and communication to ensure a more transparent and seamless experience for our customers. We have reached out back to you on email to get further information about this feedback.
I hope to have the opportunity to restore your confidence in our services.
Kind regards,
Forward2me
Marcus Ross
16 February 2024
UPS Standard Single
MR
my delivery was sent back to the sender
Hi Marcus,
Thanks for the feedback.
We have noticed that you have already received your shipment on 01/02/2024.
We will send you an email directly to clarify the situation.
Many thanks,
Forward2me
Thanks for the feedback.
We have noticed that you have already received your shipment on 01/02/2024.
We will send you an email directly to clarify the situation.
Many thanks,
Forward2me
Unverified Customer
15 February 2024
Unknown Shipment Details
Nica was very helpful! She followed my issue until it was solved and I got my package! Great service and really nice agent!
Hi Lipaz,
Many thanks for the 5 star review for Nica!
Many thanks for the 5 star review for Nica!
Unverified Customer
15 February 2024
Unknown Shipment Details
REGILYN has been in touch with me through email to help me with some doubts I had with the address and I got exactly what I needed. Plus, very kindly!
Unverified Customer
15 February 2024
Unknown Shipment Details
JANEv dsfdsdsf sdfds sdf sd fsd fsdgff dsf sd dsf dsf sdf dsfdsf ds sdf dsfdsf sdfgd sfdsf ds fds fe dsf ds
Hi Azeem,
Many thanks for the 5 star review for Jane!
Many thanks for the 5 star review for Jane!
Unverified Customer
14 February 2024
Unknown Shipment Details
Services from forward2me were easy to use, intuitive and fair price.
In the process of receiving shipments to the US warehouse I had an issue with split & missing package and support agent HONEY managed it very professionally.
Thank you
In the process of receiving shipments to the US warehouse I had an issue with split & missing package and support agent HONEY managed it very professionally.
Thank you
Hi Ainis,
Many thanks for the 5 star review for Honey!
Many thanks
Forward2me
Many thanks for the 5 star review for Honey!
Many thanks
Forward2me
Unverified Customer
14 February 2024
Unknown Shipment Details
They were really helpful and answering very promptly and competent
Unverified Customer
14 February 2024
Unknown Shipment Details
The assistance I got from Honey for my parcel in Germany was the best, she knows the job
Hi Lucky,
Many thanks for the 5 star review for Honey!
Many thanks
Forward2me
Many thanks for the 5 star review for Honey!
Many thanks
Forward2me
Unverified Customer
13 February 2024
Unknown Shipment Details
The computer was quick to respond and sent my package very quickly.
Hi Lei,
Many thanks for the 5 star review!
Many thanks
Forward2me
Many thanks for the 5 star review!
Many thanks
Forward2me
Unverified Customer
13 February 2024
Unknown Shipment Details
The assistance I got from Honey for my parcel in Germany was the best, she knows the job
Unverified Customer
13 February 2024
Unknown Shipment Details
With JANE everything is posible. Av been asist throughout the whole process of transaction with the company and am totally truthfully hapy. She keep in touch with me with a very kind heart and she realy understand and has the answer to all my question.
I feel very secure to deal with such an agent like JANE. Well done JANE keep it up...bless you
I feel very secure to deal with such an agent like JANE. Well done JANE keep it up...bless you
Unverified Customer
13 February 2024
Unknown Shipment Details
Good support. After opening a support request the response was fast from Aimee (Customer Experience).
Hi Moisi,
Many thanks for the 5 star review!
Many thanks
Forward2me
Many thanks for the 5 star review!
Many thanks
Forward2me
Ashley Funkhouser
13 February 2024
UPS Express Saver
AF
Quick and fast communication. Reasonable pricing
Hi Ashley,
Many thanks for the 5 star review!
Many thanks
Forward2me
Many thanks for the 5 star review!
Many thanks
Forward2me
Ingvild De Iacovo
10 February 2024
DHL Economy Select
IDI
Easy to use, fast delivery.
Hi Ingvild,
Many thanks for the 5 star review!
Many thanks
Forward2me
Many thanks for the 5 star review!
Many thanks
Forward2me
Unverified Customer
10 February 2024
Unknown Shipment Details
Joyce is very polite and immediately send me the details about my request that I need to send! Thank you!
Hi Valeria,
Thanks for the 5 star review for Joyce!
Thanks for the 5 star review for Joyce!
Unverified Customer
10 February 2024
Unknown Shipment Details
Very helpful. THANK YOU VERY MUCH (TEN TIMES)!!!
Hi Rogelio,
Many thanks for the 5 star review!
Many thanks
Forward2me
Many thanks for the 5 star review!
Many thanks
Forward2me
Anthony I
09 February 2024
DHL Express Worldwide
AI
Great customer service and fast shipping no complaints!
Hi Anthony,
Many thanks for the 5 star review!
Many thanks
Forward2me
Many thanks for the 5 star review!
Many thanks
Forward2me
Unverified Customer
09 February 2024
Unknown Shipment Details
My experience was excellent with Regilyn, she was exceptional and professional with her kind words or reassurance. My fears were put to rest after she spoke to me.
Unverified Customer
09 February 2024
Unknown Shipment Details
Very nice, comely and quick assistance made me dread less from this new style of phoneless support s
Unverified Customer
08 February 2024
Unknown Shipment Details
I had been really worried this parcel went missing as, two months following arrival, it had not appeared in my inbox. However, when I queried it, Jane, one of the forward2me staff replied within a day, and located the parcel.
Unverified Customer
08 February 2024
Unknown Shipment Details
Joyce, from UK warehouse, conducted my request in a simple, fast and precise way, again, as usual like all other Forward 2 Me customer service representatives.
For all those who never tried the services of this company, I fully recommend! 5 stars! :)
For all those who never tried the services of this company, I fully recommend! 5 stars! :)
Hi Paulo,
Thanks for the 5 star review for Joyce!
Thanks for the 5 star review for Joyce!
Unverified Customer
08 February 2024
Unknown Shipment Details
Staff is really helpfull , today it was REGILYN & NICA that kindly offered me assistance with handling my packages on the Germany Warehouse and finding the best shipping option. Overall very trusted business been using them for many years.
Hi Alexandros,
Thanks for the 5 star review for Regilyn and Nica.
Many thanks,
Forward2me
Thanks for the 5 star review for Regilyn and Nica.
Many thanks,
Forward2me
Unverified Customer
08 February 2024
Unknown Shipment Details
Very good competent service, answer allways fast and friendly
Hi Nils,
Many thanks for the 5 star review!
Many thanks
Forward2me
Many thanks for the 5 star review!
Many thanks
Forward2me
Lars F
08 February 2024
UPS Standard Single
LF
I registered an account and used the account address when ordering a coffee machine that the web shop did not ship outside of Germany.
A few days later I received a notification that my parcel had arrived at the Forward2me warehouse and I selected a carrier and paid. A few days later my parcel arrived in Stockholm.
Simple as that.
A few days later I received a notification that my parcel had arrived at the Forward2me warehouse and I selected a carrier and paid. A few days later my parcel arrived in Stockholm.
Simple as that.
Unverified Customer
08 February 2024
Unknown Shipment Details
Nica is so amazing! Shipped out my packages with forward2me from UK to Namibia for the 2 nd time and they never disappoint. They followed up to make sure it was really delivered to me as the tracker suggested.Am forever grateful for their service that is always on point & on time!
Unverified Customer
07 February 2024
Unknown Shipment Details
Jane is so much helpful and responsive. She takes time to explain since it's my first time
Unverified Customer
07 February 2024
Unknown Shipment Details
荷物を受け取るためのPINコードの入力場所が分からず困っていたのですが、JANEさんに画像付きでわかりやすく教えていただきました。
レスポンスも早く、安心して利用できました。
ありがとうございます。
レスポンスも早く、安心して利用できました。
ありがとうございます。
Hi Naomi,
Many thanks for the 5 star review for Jane!
Many thanks for the 5 star review for Jane!
Unverified Customer
07 February 2024
Unknown Shipment Details
these guys wanted to charge me 85 pounds for a 2.5 kg package that's insane how can they charge this much for such a small package they're wayyy to expensive do not recommend also the customer support messages me once every 4 days they act like I don't exist do not recommend at all.
Hello Abodi,
Many thanks for the feedback.
We have inverstigate your case and we have noticed that you are shipping dangerous goods items which is perfumes.
Perfumes are considered dangerous goods or hazardous materials primarily due to their flammable nature. Because of these risks, shipping perfumes and fragrances typically require special handling and packaging to ensure safety during transportation. International Air Transport Association (IATA) and national authorities have specific guidelines and regulations in place to govern the transportation of dangerous goods. DHL, like many other shipping carriers, imposes dangerous goods surcharges which we have no control about the fees.
At forward2me, we have to ensure that packages containing perfumes are properly labeled to indicate that they contain hazardous materials. Follow all labeling requirements specified by regulatory agencies to ensure compliance.
I hope this explains.
Many thanks,
Forward2me
Many thanks for the feedback.
We have inverstigate your case and we have noticed that you are shipping dangerous goods items which is perfumes.
Perfumes are considered dangerous goods or hazardous materials primarily due to their flammable nature. Because of these risks, shipping perfumes and fragrances typically require special handling and packaging to ensure safety during transportation. International Air Transport Association (IATA) and national authorities have specific guidelines and regulations in place to govern the transportation of dangerous goods. DHL, like many other shipping carriers, imposes dangerous goods surcharges which we have no control about the fees.
At forward2me, we have to ensure that packages containing perfumes are properly labeled to indicate that they contain hazardous materials. Follow all labeling requirements specified by regulatory agencies to ensure compliance.
I hope this explains.
Many thanks,
Forward2me
Unverified Customer
07 February 2024
Unknown Shipment Details
I recently experienced a problem with my shipment and contacted the Forward2me help desk. I spoke with REGILYN, who promptly resolved the issue, which was greatly appreciated .Thanks so much REGILYN for making my day. 😊 #greatcustomerservice #thankyouREGILYN
Hi Abdul,
Many thanks for the 5 star review for Regilyn!
Many thanks for the 5 star review for Regilyn!
Unverified Customer
07 February 2024
Unknown Shipment Details
I had some questions and requests that Joyce from the UK warehouse helped me with
Fast response, informative and helpful
Thanks!
Fast response, informative and helpful
Thanks!
Unverified Customer
07 February 2024
Unknown Shipment Details
Navigating onforwarding was new to me. Jane helped me every step of the way with exceptional professionalism and warmth. You are not just another customer at Forward2Me.
Hi Damien,
Many thanks for 5 star reviews for Jane!
Many thanks,
Forward2me
Many thanks for 5 star reviews for Jane!
Many thanks,
Forward2me
Unverified Customer
06 February 2024
Unknown Shipment Details
Had some issues with my shipment but (UK) luckily REGILYN solved this immediately
Hi Nils,
Many thanks for 5 star reviews for Regilyn!
Many thanks,
Forward2me
Many thanks for 5 star reviews for Regilyn!
Many thanks,
Forward2me
Unverified Customer
06 February 2024
Unknown Shipment Details
Navigating onforwarding was new to me. Jane helped me every step of the way with exceptional professionalism and warmth. You are not just another customer at Forward2Me.
Siphesihle Jokweni
06 February 2024
DHL Express Worldwide
SJ
Been using this company for years, no complaints. They always deliver, within the Estimated time frame and I’m based in South Africa. Keep up the good work
Hi Siphesihle,
Many thanks for the 5 star review!
Many thanks
Forward2me
Many thanks for the 5 star review!
Many thanks
Forward2me
jp
06 February 2024
DHL Express Worldwide
J
Way too expensive/no reasonable choice between carriers and prices. Never has it cost me almost $200au to deliver a small 1-2kg package from uk to aus and that included unnecessary repacking delays of a week. I expected c$100 - $110au max. The average cost of delivery of small items without forwarding service is $60au, so I did expect FTM to mark up, just not to 98 pounds or c $185au! As this seems to be the norm though, hopefully i will never need to use a forwarding service again.
Hi Jemma,
Thanks for the feedback!
I'm sorry to hear about your disappointment with the cost and service provided.
I have checked you shipped with DHL express with actual weight of 1.79 kg and volumetric weight of 2.92 kg. The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and FedEx ) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight. I see on this occasion the volumetric weight is higher than the actual weight so the shipping fees are calculated on the higher volumetric weight.
As you are shipping to Australia, GST (Goods and Services Tax) are included in our services when shipping. This means that a 10% GST is applied to all goods with a value of $1000 Australian dollars or less that are being shipped via our services. Additionally, a 10% GST is also applied to the shipping fee for the service we provided. Please check this link https://www.ato.gov.au/other-languages/information-in-other-languages/gst/goods-and-services-tax-gst-when-you-sell-to-australia
By including GST in our services, we strive to simplify the shipping process and eliminate any surprises for our customers upon delivery.
If you have any further questions or if there's anything else we can assist you with regarding your shipment, please feel free to let us know. We're here to help and ensure a smooth shipping experience for you.
Many thanks,
Forward2me
Thanks for the feedback!
I'm sorry to hear about your disappointment with the cost and service provided.
I have checked you shipped with DHL express with actual weight of 1.79 kg and volumetric weight of 2.92 kg. The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and FedEx ) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight. I see on this occasion the volumetric weight is higher than the actual weight so the shipping fees are calculated on the higher volumetric weight.
As you are shipping to Australia, GST (Goods and Services Tax) are included in our services when shipping. This means that a 10% GST is applied to all goods with a value of $1000 Australian dollars or less that are being shipped via our services. Additionally, a 10% GST is also applied to the shipping fee for the service we provided. Please check this link https://www.ato.gov.au/other-languages/information-in-other-languages/gst/goods-and-services-tax-gst-when-you-sell-to-australia
By including GST in our services, we strive to simplify the shipping process and eliminate any surprises for our customers upon delivery.
If you have any further questions or if there's anything else we can assist you with regarding your shipment, please feel free to let us know. We're here to help and ensure a smooth shipping experience for you.
Many thanks,
Forward2me
Unverified Customer
05 February 2024
Unknown Shipment Details
She is lovely. I had a wonderful experience with Jane. She is amazing with excellent communication skills and quick problem solver... I hope in future I get to experience the same
Unverified Customer
05 February 2024
Unknown Shipment Details
I was double checking the status of incoming package and after the time frame of repackage of two available items for shipping, which Jane kindly helped and assisted, Thank you Jane for your prompt support.
Joseph H
04 February 2024
UPS Express Saver
JH
Service works but a very expensive experience, not sure why i am being forced to write 50 words either!
I had an issue where I product I had ordered was marked dangerous, to rectify it I had to ask for safety documentation from the store but they wouldn't provide me with any. But Joyce from forward2me went above and beyond to make sure I was still able to ship what I ordered to the UK 😊